| Survey: |
VHA Inpatient Survey 2018 |
| IA#: |
20805 A0 |
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| Date: |
10/11/2018 |
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| SURVEY TYPE: |
Relationship (Tab 4) |
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| Survey Q# |
Type# |
Type Topic |
| Intro |
Custom |
Introduction |
| Q1 |
5 |
Product/Information/Service Provided |
| Q2 |
5 |
Product/Information/Service Provided |
| Q3 |
5 |
Product/Information/Service Provided |
| Q4 |
5 |
Product/Information/Service Provided |
| Q5 |
2 |
Customer Service |
| Q6 |
2 |
Customer Service |
| Q7 |
2 |
Customer Service |
| Q10 |
5 |
Product/Information/Service Provided |
| Q11 |
7 |
Satisfaction (ACSI Index) |
| Q12 |
7 |
Satisfaction (ACSI Index) |
| Q13 |
7 |
Satisfaction (ACSI Index) |
| Q14 |
Custom |
Complaint Handling |
| Q14a |
6 |
Complaint Handling |
| Q14b |
6 |
Complaint Handling |
| Q15 |
8 |
Future Behaviors |
| Q16 |
8 |
Future Behaviors |
| Q17 |
Custom |
Respondent Background/Experience |
| Q18 |
Custom |
Respondent Background/Experience |
| Q20 |
Custom |
Respondent Background/Experience |
| QD1 |
Custom |
Demographics |
| QD2 |
Custom |
Demographics |
| QD3 |
Custom |
Demographics |
| QD4 |
Custom |
Demographics |
| QD5 |
Custom |
Demographics |
| QD6 |
Custom |
Demographics |