| Survey: |
PBGC Participants 2018-19 |
| IA#: |
20274 A3 |
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| Date: |
12/28/2018 |
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| SURVEY TYPE: |
Call Center (tab 3)/Relationship (tab 4) |
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| Survey Q# |
Type# |
Topic Type |
| Intro |
Custom |
Introduction |
| Intro |
Custom |
Introduction |
| Q1 |
Custom |
Respondent Background/Experience |
| Q1a |
Custom |
Respondent Background/Experience |
| Q2 |
Custom |
Respondent Background/Experience |
| Q4 |
Custom |
Respondent Background/Experience |
| Q5 |
Custom |
Respondent Background/Experience |
| Q6 |
Custom |
Respondent Background/Experience |
| Q7 |
Custom |
Respondent Background/Experience |
| Q8 |
1 (tab 4) |
Application Process |
| Q9 |
1 (tab 4) |
Application Process |
| Q10 |
1 (tab 4) |
Application Process |
| Q11 |
1 (tab 4) |
Application Process |
| Q12 |
1 (tab 4) |
Application Process |
| Q13 |
1 (tab 4) |
Application Process |
| Q14 |
1 (tab 4) |
Application Process |
| Q15 |
Custom |
Respondent Background/Experience |
| Q16 |
1 (tab 4) |
Application Process |
| Q17 |
1 (tab 4) |
Application Process |
| Q18 |
1 (tab 4) |
Application Process |
| Q19 |
Custom |
Respondent Background/Experience |
| Q20 |
1 (tab3) |
Call/Contact Handling |
| Q21a |
1 (tab3) |
Call/Contact Handling |
| Q22 |
1 (tab3) |
Call/Contact Handling |
| Q23a |
1 (tab3) |
Call/Contact Handling |
| Q23b |
Custom |
Respondent Background/Experience |
| Q23c |
1 (tab 3) |
Call/Contact Handling |
| Q23d |
1 (tab 3) |
Call/Contact Handling |
| Q23e |
1 (tab 3) |
Call/Contact Handling |
| Q23f |
1 (tab 3) |
Call/Contact Handling |
| Q25 |
4 (tab 3) |
IVR |
| Q26 |
4 (tab 3) |
IVR |
| Q26a |
4 (tab 3) |
IVR |
| Q28 |
4 (tab 3) |
IVR |
| Q29 |
Custom |
Open-end |
| Q30 |
1 (tab 3) |
Call/Contact Handling |
| Q31 |
1 (tab 3) |
Call/Contact Handling |
| Q32 |
1 (tab 3) |
Call/Contact Handling |
| Q33 |
1 (tab 3) |
Call/Contact Handling |
| Q33a |
Custom |
Respondent Background/Experience |
| Q34 |
Custom |
Respondent Background/Experience |
| Q35 |
Custom |
Respondent Background/Experience |
| Q36 |
Custom |
Respondent Background/Experience |
| Q37 |
1 (tab 3) |
Call/Contact Handling |
| Q38 |
1 (tab 3) |
Call/Contact Handling |
| Q39 |
Custom |
Respondent Background/Experience |
| Q40 |
Custom |
Open-end |
| Q41 |
Custom |
Respondent Background/Experience |
| Q42 |
4 ( tab 4) |
Communications |
| Q43 |
4 ( tab 4) |
Communications |
| Q44 |
4 ( tab 4) |
Communications |
| Q45 |
Custom |
Respondent Background/Experience |
| Q46 |
Custom |
Respondent Background/Experience |
| Q47 |
Custom |
Respondent Background/Experience |
| Q48 |
Custom |
Respondent Background/Experience |
| Q49 |
5 (tab 3) |
Satisfaction (ACSI Index) |
| Q50 |
5 (tab 3) |
Satisfaction (ACSI Index) |
| Q51 |
5 (tab 3) |
Satisfaction (ACSI Index) |
| Q52 |
Custom |
Respondent Background/Experience |
| Q53 |
1 ( tab 3) |
Call/Contact Handling |
| Q54 |
Custom |
Respondent Background/Experience |
| Q55 |
Custom |
Respondent Background/Experience |
| Q56 |
Custom |
Respondent Background/Experience |
| Q56a |
Custom |
Respondent Background/Experience |
| Q58 |
Custom |
Respondent Background/Experience |
| Q59 |
Custom |
Open-end |
| Q60 |
Custom |
Respondent Background/Experience |
| Q61 |
6 (tab 4) |
Complaint Handling |
| Q62 |
6 (tab 4) |
Complaint Handling |
| Q63 |
6 (tab 4) |
Complaint Handling |
| Q64 |
Custom |
Complaint Handling |
| Q65 |
Custom |
Open-end |
| Q66 |
Custom |
Open-end |
| Q66.1 |
Custom |
Open-end |
| Q67 |
Custom |
Open-end |