| Survey: |
VA VBA (Life Insurance) |
| IA#: |
20266 A2 |
|
| Date: |
2/23/2019 |
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|
| SURVEY TYPE: |
Relationship (Tab 4) |
|
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|
| Survey Q# |
Type# |
Type Topic |
| Q1 |
Custom |
Screener |
| Aa |
1 |
Application Process |
| Ab |
1 |
Application Process |
| Ac |
1 |
Application Process |
| Ad |
1 |
Application Process |
| Ae |
1 |
Application Process |
| Ba |
1 |
Application Process |
| Bb |
1 |
Application Process |
| Bc |
1 |
Application Process |
| Bd |
1 |
Application Process |
| Ca |
1 |
Application Process |
| Cb |
1 |
Application Process |
| Cc |
4 |
Communications |
| Cd |
4 |
Communications |
| Ce |
1 |
Application Process |
| Da |
1 |
Application Process |
| Db |
1 |
Application Process |
| Dc |
4 |
Communications |
| Dd |
4 |
Communications |
| De |
1 |
Application Process |
| Df |
1 |
Application Process |
| Ea |
1 |
Application Process |
| Eb |
1 |
Application Process |
| Ec |
4 |
Communications |
| Ed |
4 |
Communications |
| Ee |
1 |
Application Process |
| Ef |
1 |
Application Process |
| Fa |
1 |
Application Process |
| Fb |
1 |
Application Process |
| Fc |
1 |
Application Process |
| Fd |
1 |
Application Process |
| Ga |
1 |
Application Process |
| Gb |
1 |
Application Process |
| Gc |
1 |
Application Process |
| Gd |
4 |
Communications |
| Ge |
4 |
Communications |
| Gf |
2 |
Customer Service |
| Gg |
1 |
Application Process |
| CC1 |
Custom |
Screener |
| CC2 |
Custom |
Respondent Background/Experience |
| CC3 |
Custom |
Respondent Background/Experience |
| CC4 |
2 |
Customer Service |
| CC5 |
Custom |
Customer Service |
| COR1 |
Custom |
Respondent Background/Experience |
| COR2 |
4 |
Communications |
| ACSI1 |
7 |
Satisfaction (ACSI Index) |
| ACSI2 |
7 |
Satisfaction (ACSI Index) |
| ACSI3 |
7 |
Satisfaction (ACSI Index) |
| C1 |
Custom |
Complaint Handling |
| C2 |
6 |
Complaint Handling |
| C3 |
6 |
Complaint Handling |
| O1 |
8 |
Future Behaviors |
| A1 |
Custom |
Respondent Background/Experience |
| OPN |
Custom |
Communications |
| A2 |
Custom |
Respondent Background/Experience |
| A3 |
Custom |
Website |
| A4 |
Custom |
Website |
| A5 |
Custom |
Suggested Improvements |