| Survey: |
VA NCA (Cemetery) 2019 |
| IA#: |
20226 A3 |
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| Date: |
3/12/2019 |
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| SURVEY TYPE: |
Relationship (Tab4) |
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| Survey Q# |
Type# |
Type Topic |
| OQ1 |
5 |
Product/Information/Service Provided |
| 1 |
5 |
Product/Information/Service Provided |
| 2 |
5 |
Product/Information/Service Provided |
| 3 |
5 |
Product/Information/Service Provided |
| 4 |
2 |
Customer Service |
| 5 |
2 |
Customer Service |
| 6 |
2 |
Customer Service |
| 7 |
2 |
Customer Service |
| 8 |
7 |
Satisfaction (ACSI Index) |
| 9 |
7 |
Satisfaction (ACSI Index) |
| 10 |
7 |
Satisfaction (ACSI Index) |
| 11 |
6 |
Complaint Handling |
| 12a |
6 |
Complaint Handling |
| 12b |
6 |
Complaint Handling |
| 12 |
8 |
Future Behaviors |
| 13 |
8 |
Future Behaviors |
| 14 |
Custom |
Suggested Improvements |