| Survey: |
DOI OST HISP Call Center Survey |
| IA#: |
20908 A0 |
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| Date: |
5/13/2019 |
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| SURVEY TYPE: |
Call_Contact Center (Tab 3) |
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| Survey Q# |
Type# |
Type Topic |
| CALLS |
Custom |
Demographic |
| SATIS |
Custom |
HISP OMB Question |
| CONF |
Custom |
HISP OMB Question |
| SERV |
Custom |
HISP OMB Question |
| PRC_EASE |
Custom |
HISP OMB Question |
| PRC_EFF |
Custom |
HISP OMB Question |
| PRC_TRN |
Custom |
HISP OMB Question |
| PEOPLE |
Custom |
HISP OMB Question |
| EFFECT |
Custom |
HISP OMB Question |
| OVERALL |
5 |
Satisfaciton (ACSI Index) |
| EXPECT |
5 |
Satisfaciton (ACSI Index) |
| IDEAL |
5 |
Satisfaciton (ACSI Index) |
| RECOM |
6 |
Future Behaviors |