| Survey: |
PBGC Retirees 2019 |
| IA#: |
20253 A4 |
|
| Date: |
5/24/2019 |
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| SURVEY TYPE: |
Relationship (Tab 4) |
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| Survey Q# |
Type# |
Type Topic |
| INTRO1 |
Custom |
Screener |
| INTRO2 |
Custom |
Screener |
| Q1 |
Custom |
Screener |
| Q2 |
Custom |
Demographics |
| Q3 |
2 |
Customer Service |
| Q4 |
2 |
Customer Service |
| Q5 |
2 |
Customer Service |
| Q6 |
2 |
Customer Service |
| Q7 |
2 |
Customer Service |
| Q8 |
5 |
Product/Information/Service Provided |
| Q9 |
5 |
Product/Information/Service Provided |
| Q10 |
5 |
Product/Information/Service Provided |
| Q11 |
5 |
Product/Information/Service Provided |
| Q12 |
4 |
Communications |
| Q13 |
4 |
Communications |
| Q14 |
4 |
Communications |
| Q15 |
4 |
Communications |
| Q16 |
3 |
Website |
| Q17 |
3 |
Website |
| Q19 |
5 |
Product/Information/Service Provided |
| Q20 |
5 |
Product/Information/Service Provided |
| Q21 |
5 |
Product/Information/Service Provided |
| Q22 |
5 |
Product/Information/Service Provided |
| Q23 |
1 |
Application Process |
| Q24 |
1 |
Application Process |
| Q25 |
1 |
Application Process |
| Q26 |
1 |
Application Process |
| Q27 |
1 |
Application Process |
| Q28 |
1 |
Application Process |
| Q29 |
1 |
Application Process |
| Q30 |
1 |
Application Process |
| Q31 |
7 |
Satisfaction (ACSI Index) |
| Q32 |
7 |
Satisfaction (ACSI Index) |
| Q33 |
7 |
Satisfaction (ACSI Index) |
| Q34 |
5 |
Product/Information/Service Provided |
| Q35 |
5 |
Product/Information/Service Provided |
| Q36 |
6 |
Complaint Handling |
| Q37 |
6 |
Complaint Handling |
| Q38 |
6 |
Complaint Handling |
| Q39 |
8 |
Future Behaviors |
| Q41 |
Custom |
Respondent Background/Experience |
| Q42 |
Custom |
Respondent Background/Experience |