Form 013 2020 013 OJP Desktop

E-Government Website Customer Satisfaction Surveys

2020 013 OJP Desktop.xlsx

2020 013 OJP Desktop

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Questions
Custom Questions


Sheet 1: Welcome and Thank You Text


The text you see here will appear at the top and bottom of your survey, examples below.



Default text is included and you may modify this text as needed.










Welcome and Thank You Text









Welcome Text
Welcome Text - Tablet / Phone






Thank you for visiting the Office of Justice Programs (OJP). You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.







































Thank You Text
Thank You Text - Tablet / Phone






Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.







































Example Desktop
Example Mobile











































































































































































Sheet 2: Model Questions

Model Name
OJP Desktop



Red & Strike-Through: Delete
Model ID





Underlined & Italicized: Re-order
Partitioned
Yes - 2MQ



Pink: Addition
Date





Blue: Reword
Model Version
17.3.Y















Label Satisfaction Questions
Label Element Questions
Label Future Behaviors





Satisfaction

Site Performance (1=Poor, 10=Excellent, Don't Know)

Brand Confidence (1=Not At All Confident, 10=Very Confident)
1 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
5 Site Performance - Speed Please rate the speed that pages and content loaded for you. 20 Brand Confidence Please rate your level of confidence in OJP.
2 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)
6 Site Performance - Completeness Please rate the consistency of complete loading of pages and content.

Return
(1=Very Unlikely, 10=Very Likely)
3 Satisfaction - Ideal How does this site compare to an ideal website?
(1=Not Very Close, 10=Very Close)
7 Site Performance -Responsiveness Please rate the responsiveness of the pages to your actions. 21 Return How likely are you to return to ojp.gov in the future?


Recommend (NPS)
(1=Very Unlikely, 10=Very Likely)


Look and Feel (1=Poor, 10=Excellent, Don't Know)

Recommend Company
(1=Very Unlikely, 10=Very Likely)
4 Recommend How likely are you to recommend ojp.gov to someone else? 8 Look and Feel - Appeal Please rate the visual appeal of the pages that you visited. 22 Recommend Company How likely are you to recommend OJP to someone else?



9 Look and Feel - Spacing Please rate the spacing between items on the pages that you visited.

Primary Resource
(1=Very Unlikely, 10=Very Likely)



10 Look and Feel - Readability Please rate the legibility of the pages that you visited. 23 Primary Resource How likely are you to use ojp.gov as your primary resource for information about OJP?





Navigation (1=Poor, 10=Excellent, Don't Know)





11 Navigation - Ease Please rate the ease of finding what you were looking for.





12 Navigation - Layout Please rate the page layout on displaying content and links where you could find them.





13 Navigation - Links Please rate the links on taking you where you needed to go.







Site Information (1=Poor, 10=Excellent, Don't Know)





14 Site Information - Relevance Please rate the relevance to your interests of the information that you found.





15 Site Information - Thoroughness Please rate the thoroughness of the information that you found.





16 Site Information - Readability Please rate the readability of the information that you found.



Sheet 3: Custom Questions

Model Name
(Model Name) OJP Desktop


Red & Strike-Through: Delete


Model ID
(MID) 0


Underlined & Italicized: Re-order

Partitioned
SELECT ONE: No / 2MQ Yes - 2MQ


Pink: Addition

Date
1/1/2016



Blue: Reword













QID AP Question Tag Skip From Question Text Answer Choices Skip To AP Answer Tag Required
Y/N
Type Special Instructions CQ Label



What is your primary reason for visiting the site today? Find information regarding the Office of Justice Programs.

Y Radio button, one-up vertical Skip Logic Group* Primary Reason




Read news



Randomize




Find grant application resources.









Do research









Find contact information









Download a template, report, form, or other document (please specify). C








Provide feedback









Watch a video









Find statistics on OJP









Find funding opportunities









Find Career Opportunities, OJP Pathways Internship Opportunities, or Fellowship Opportunities.









Find specific policies and regulations









Find training and technical assistance or information on upcoming events of interest to the juvenile and criminal justice, victim assistance, and drug policy communities.









Find program information (please specify) B








Other (please specify) A


Anchor Answer Choice


B Please specify what Program Office information you were looking to find. Bureau of Justice Assistance

Y Checkbox, one-up vertical Skip Logic Group* Program Office




Bureau of Justice Statistics









National Institute of Justice









Office of Juvenile Justice and Delinquency Prevention









Office for Victims of Crime









Office of Sex Offendor Sentencing, Monitoring, Apprehending, Registering, and Tracking







C Please specify the other document you came to the site for.


N Text area, no char limit Skip Logic Group* OE_Document


A Please specify the other reason for your visit.


N Text area, no char limit Skip Logic Group* Primary Reason - Other



Did you accomplish what you wanted to do today on this site? Yes B
Y Radio button, one-up vertical Skip Logic Group* Accomplish




No A






A Please tell us why you were unable to accomplish your task today.


N Text area, no char limit Skip Logic Group* Why Not Accomplish


B Was the information easy to find? Yes

Y Radio button, one-up vertical Skip Logic Group* Accomplish Experience




No B1






B1 Why was this information difficult to find?


N Text area, no char limit Skip Logic Group* Not Easy Accomplish



How were you referred to the site today? An email or mailing from OJP

Y Radio button, one-up vertical Skip Logic Group* Acquisition Source




Social media (e.g., Facebook, Twitter, etc.)









OJP social network post, tweet, video, etc.









Non-OJP social network post, tweet, video, etc.



Randomize




Another government site









Search engine results









Recommendation from someone I know









Other (please specify) A


Anchor Answer Choice




I was not referred to the site by anything specific



Anchor Answer Choice


A Please specify how else you were referred to the site.


N Text area, no char limit Skip Logic Group* Acquisition Source - Other



What is your primary role in visiting the site today? General public

Y Drop down, select one Skip Logic Group* Role




Industry professional









Government employee (federal, state or local)









Other (please specify) A






A Please specify what your primary role in visiting the site is today


N Text area, no char limit Skip Logic Group* OE_Role



How often do you visit this site? This is my first visit

Y Drop down, select one
Visit Frequency




Once every 6 months or less often









Once every few months









Monthly









Weekly









Daily or more often








Did you use the search box on the site? Yes A
Y Radio button, one-up vertical Skip Logic Group* Search




No B






A Were you able to locate the results you were looking for? Yes

Y Radio button, one-up vertical Skip Logic Group* Locate Results




No







B What search term(s) did you try and what results were you hoping to find?


N Text area, no char limit Skip Logic Group* No Results



Are you a frequent visitor and familiar with our website prior to our recent redesign? Yes A
Y Radio button, one-up vertical Skip Logic Group* Frequesnt Visitor




No







A Please rate your new experience compared to your prior experiences 1=Very Dissatisfied

Y Radio button, scale, has don't know Skip Logic Group* Compare Experience




2









3









4









5









6









7









8









9









Very Satisfied=10









NA







A Is there anything you are unable to do or find more difficult to do? Is there something you find is missing or incomplete?


N Text area, no char limit Skip Logic Group* OE_Frequesnt Visitor



What else would you like to share with us to help improve your online experience with ojp.gov?


N Text area, no char limit
Improve
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