The text you see here will appear at the top and bottom of your survey, examples below. | |||||
Default text is included and you may modify this text as needed. | |||||
Welcome and Thank You Text | |||||
Welcome Text | Welcome Text - Tablet / Phone | ||||
Thank you for visiting the Office of Sex Offender Sentencing, Monitoring, Apprehending, Registering, and Tracking (SMART). You've been selected to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions. | |||||
Thank You Text | Thank You Text - Tablet / Phone | ||||
Thank you for taking our survey - and for helping us serve you better. We appreciate your input! |
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Example Desktop | Example Mobile | ||||
Model Name | SMART Mobile | |||||||
Model ID | Underlined & Italicized: Re-order | |||||||
Partitioned | Yes - 2MQ | Pink: Addition | ||||||
Date | Blue: Reword | |||||||
Model Version | 17.3.Y | |||||||
Label | Satisfaction Questions | Label | Element Questions | Label | Future Behaviors | |||
Satisfaction | Site Performance (1=Poor, 10=Excellent, Don't Know) | Brand Confidence (1=Not At All Confident, 10=Very Confident) | ||||||
1 | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
5 | Site Performance - Speed | Please rate the speed that pages and content loaded for you. | 20 | Brand Confidence | Please rate your level of confidence in SMART. |
2 | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
6 | Site Performance - Completeness | Please rate the consistency of complete loading of pages and content. | Return (1=Very Unlikely, 10=Very Likely) |
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3 | Satisfaction - Ideal | How does this site compare to an ideal website? (1=Not Very Close, 10=Very Close) |
7 | Site Performance -Responsiveness | Please rate the responsiveness of the pages to your actions. | 21 | Return | How likely are you to return to smart.ojp.gov in the future? |
Recommend (NPS) (1=Very Unlikely, 10=Very Likely) |
Look and Feel (1=Poor, 10=Excellent, Don't Know) | Recommend Company (1=Very Unlikely, 10=Very Likely) |
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4 | Recommend | How likely are you to recommend smart.ojp.gov to someone else? | 8 | Look and Feel - Appeal | Please rate the visual appeal of the pages that you visited. | 22 | Recommend Company | How likely are you to recommend SMART to someone else? |
9 | Look and Feel - Spacing | Please rate the spacing between items on the pages that you visited. | Primary Resource (1=Very Unlikely, 10=Very Likely) |
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10 | Look and Feel - Readability | Please rate the legibility of the pages that you visited. | 23 | Primary Resource | How likely are you to use smart.ojp.gov as your primary resource for information about SMART? | |||
Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||||
11 | Navigation - Ease | Please rate the ease of finding what you were looking for. | ||||||
12 | Navigation - Layout | Please rate the page layout on displaying content and links where you could find them. | ||||||
13 | Navigation - Links | Please rate the links on taking you where you needed to go. | ||||||
Site Information (1=Poor, 10=Excellent, Don't Know) | ||||||||
14 | Site Information - Relevance | Please rate the relevance to your interests of the information that you found. | ||||||
15 | Site Information - Thoroughness | Please rate the thoroughness of the information that you found. | ||||||
16 | Site Information - Readability | Please rate the readability of the information that you found. |
Model Name | (Model Name) | SMART Mobile | ||||||||
Model ID | (MID) | 0 | Underlined & Italicized: Re-order | |||||||
Partitioned | SELECT ONE: No / 2MQ | Yes - 2MQ | Pink: Addition | |||||||
Date | 1/1/2016 | Blue: Reword | ||||||||
QID | AP Question Tag | Skip From | Question Text | Answer Choices | Skip To | AP Answer Tag | Required Y/N |
Type | Special Instructions | CQ Label |
What is your primary reason for visiting the site today? | Find information regarding the Office of Sex Offender Sentencing, Monitoring, Apprehending, Registering, and Tracking | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | |||||
Find information about the Adam Walsh Act, Sex Offender Registration and Notification Act (SORNA) | Randomize | |||||||||
Find specific federal sex offender-related policies and regulations | ||||||||||
Access Sex Offender Registration and Notification Act (SORNA) tools | ||||||||||
Do research on SORNA, implementation efforts or sex offending in general | ||||||||||
Find statistics on SORNA implementation | ||||||||||
Find tribal-specific information | ||||||||||
Read news about SMART or SORNA implementation | ||||||||||
Find Adam Walsh Act funding opportunities | ||||||||||
Find other funding opportunities | ||||||||||
Find information on the Dru Sjodin National Sex Offender Public Website (nsopw.gov) | ||||||||||
Find sexual abuse education and prevention resources | ||||||||||
Find Sex Offender Management Assessment and Planning Initiative (SOMAPI) Information | ||||||||||
Find information on sex offenders | ||||||||||
Watch a video | ||||||||||
Find contact information for the SMART Office | ||||||||||
Other (please specify) | A | Anchor Answer Choice | ||||||||
A | Please specify the other reason for your visit. | N | Text area, no char limit | Skip Logic Group* | Primary Reason - Other | |||||
Did you accomplish what you wanted to do today on this site? | Yes | B | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish | ||||
No | A | |||||||||
A | Please tell us why you were unable to accomplish your task today. | N | Text area, no char limit | Skip Logic Group* | Why Not Accomplish | |||||
B | Was the information easy to find? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish Experience | ||||
No | B1 | |||||||||
B1 | Why was this information difficult to find? | N | Text area, no char limit | Skip Logic Group* | Not Easy Accomplish | |||||
How were you referred to the site today? | An email or mailing from SMART | Y | Radio button, one-up vertical | Skip Logic Group* | Acquisition Source | |||||
Social media (e.g., Facebook, Twitter, etc.) | ||||||||||
SMART social network post, tweet, video, etc. | ||||||||||
Non-SMART social network post, tweet, video, etc. | Randomize | |||||||||
Another government site | ||||||||||
Search engine results | ||||||||||
Recommendation from someone I know | ||||||||||
Other (please specify) | A | Anchor Answer Choice | ||||||||
I was not referred to the site by anything specific | Anchor Answer Choice | |||||||||
A | Please specify how else you were referred to the site. | N | Text field, <100 char | Skip Logic Group* | Acquisition Source - Other | |||||
What is your primary role in visiting the site today? | General public | Y | Drop down, select one | Skip Logic Group* | Role | |||||
Industry professional | ||||||||||
Government employee (federal, state or local) | ||||||||||
Other (please specify) | A | |||||||||
A | Please specify what your primary role in visiting the site is today | N | Text area, no char limit | Skip Logic Group* | OE_Role | |||||
How often do you visit this site? | This is my first visit | Y | Radio button, one-up vertical | Visit Frequency | ||||||
Once every 6 months or less often | ||||||||||
Once every few months | ||||||||||
Monthly | ||||||||||
Weekly | ||||||||||
Daily or more often | ||||||||||
Did you use the search box on the site? | Yes | A | Y | Radio button, one-up vertical | Skip Logic Group* | Search | ||||
No | B | |||||||||
A | Were you able to locate the results you were looking for? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Locate Results | ||||
No | ||||||||||
B | What search term(s) did you try and what results were you hoping to find? | N | Text area, no char limit | Skip Logic Group* | No Results | |||||
What else would you like to share with us to help improve your online experience with smart.ojp.gov? | N | Text area, no char limit | Improve |
File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
File Modified | 0000-00-00 |
File Created | 0000-00-00 |