Form 019 2020 019 Q_USCISMobile_Mobile_Browse_20200221
E-Government Website Customer Satisfaction Surveys
2020 019 Q_USCISMobile_Mobile_Browse_20200221.xlsx
2020 019 Q_USCISv2_Web_Browse_20200221 Mobile_Browse_20200221
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
Download: xlsx | pdf
Model Qsts
Current CQs
CQs (2-21-20)
CQs (5-2-19)
CQs(8-13-18)
CQs (3-15-18)
CQs (7-14-17)
CQs (2-17-16)
CQs (11-24-15)
Overview
Welcome and Thank You TextModel Qsts
Current CQs
CQs (2-21-20)
CQs (5-2-19)
CQs(8-13-18)
CQs (3-15-18)
CQs (7-14-17)
CQs (2-17-16)
CQs (11-24-15)
Sheet 1: Welcome and Thank You Text
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| Welcome and Thank You Text | ||||||
| Welcome Text | Thank You Text | |||||
| Thanks for visiting the USCIS.gov website. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible. |
Thank you for taking the USCIS.gov survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site. |
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Sheet 2: Model Qsts
| Model Name | USCIS Mobile Satisfaction Survey |
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| Model ID | 9IZgBgUlcNc99BZtcMVEBw4C | Underlined & Italicized: Re-order | ||||||
| Partitioned | Yes 2MQ | Pink: Addition | ||||||
| Date | 8/13/2015 | Blue: Reword | ||||||
| Label | Element Questions | Label | Satisfaction Questions | Label | Future Behaviors | |||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Likelihood to Return (1=Very Unlikely, 10=Very Likely) | ||||||
| 1 | Look and Feel - Appeal | Please rate the visual appeal of this mobile site. | 16 | Satisfaction - Overall | What is your overall satisfaction with this mobile site? (1=Very Dissatisfied, 10=Very Satisfied) |
19 | Likelihood to Return | How likely are you to return to this site? |
| 2 | Look and Feel - Balance | Please rate the balance of graphics and text on this mobile site. | 17 | Satisfaction - Expectations | How well does this mobile site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | ||
| 3 | Look and Feel - Readability | Please rate the readability of the pages on this mobile site. | 18 | Satisfaction - Ideal | How does this mobile site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
20 | Recommend | How likely are you to recommend this site to someone else? |
| Site Performance (1=Poor, 10=Excellent, Don't Know) | Primary Resource (1=Very Unlikely, 10=Very Likely) | |||||||
| 4 | Site Performance - Loading | Please rate how quickly pages load on this mobile site. | 21 | Primary Resource | How likely are you to use this site as your primary resource for obtaining information about immigration and citizenship? | |||
| 5 | Site Performance - Consistency | Please rate the consistency of speed from page to page on this mobile site. | ||||||
| 6 | Site Performance - Completeness | Please rate how completely the page content loads on this mobile site. | ||||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 7 | Navigation - Organized | Please rate how well this mobile site is organized. | ||||||
| 8 | Navigation - Options | Please rate the options available for navigating this mobile site. | ||||||
| 9 | Navigation - Layout | Please rate how well the mobile site layout helps you find what you need. | ||||||
| Information Browsing (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 10 | Information Browsing - Sort | Please rate the ability to sort information by criteria that are important to you on this mobile site. | ||||||
| 11 | Information Browsing - Narrow | Please rate the ability to narrow choices to find the information you are looking for on this mobile site. | ||||||
| 12 | Information Browsing - Features | Please rate how well the features on the mobile site help you find the information you need. | ||||||
| Site Information (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 13 | Site Information - Thoroughness | Please rate the thoroughness of information on this mobile site. | ||||||
| 14 | Site Information - Understandable | Please rate how understandable information is on this mobile site. | ||||||
| 15 | Site Information - Answers | Please rate how well the information provides answers to your questions. |
Sheet 3: Current CQs
| Model Name | USCIS Mobile Satisfaction Survey |
|
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| Model ID | 9IZgBgUlcNc99BZtcMVEBw4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | Yes 2MQ | Pink: Addition | |||||||
| Date | 7/31/2018 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| ESK6263Q001 | Visit Frequency | How often do you visit this site? | First time | Y | Radio button, one-up vertical | Skip Logic Group* | Visit Frequency | ||
| Daily | |||||||||
| Weekly | |||||||||
| Monthly | |||||||||
| Once every few months | |||||||||
| Once every 6 months or less | |||||||||
| Role | What is your primary role in visiting the site today? | Applicant (you’re applying for a visa, Green Card, or naturalization) | Y | Radio button, one-up vertical | Skip Logic Group* | Role | |||
| Legal Representative (you represent or help represent applicants, petitioners, or requestors) | |||||||||
| Community Advocate or Educator (you work in a non-profit/community organization) | |||||||||
| Petitioner (you’re submitting an application on behalf of someone else such as your spouse, fiancé(e), or employee) | |||||||||
| Requestor (you’re requesting immigration records) | |||||||||
| Elected Official/Government Representative | |||||||||
| Media Representative | |||||||||
| Translator/Interpreter | |||||||||
| Friend, Family Member or Community Member (you’re helping someone else in an unofficial capacity) | Randomize | ||||||||
| Other, please specify: | Anchor Answer Choice | ||||||||
| A | Other role. | N | Text field, <100 char | Skip Logic Group* | Other role | ||||
| On whose behalf were you looking for information today? | Myself | Y | Drop down, select one | Behalf | |||||
| Family member/relative | |||||||||
| Friend | |||||||||
| Client | |||||||||
| Student | |||||||||
| Fiancé | |||||||||
| Employer/employee | |||||||||
| Other | |||||||||
| What was your general reason for visiting the site today? | Citizenship | C | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | |||
| Working in the USA | |||||||||
| Green card | B | ||||||||
| General policy information | Randomize | ||||||||
| General information regarding USCIS | |||||||||
| General information regarding immigration laws | |||||||||
| Other, please specify: | A | Anchor Answer Choice | |||||||
| A | Other general reason. | N | Text area, no char limit | Skip Logic Group* | Other reason | ||||
| B | What specific green card information were you looking for? | Find out how to get a Green Card through family | Y | Radio button, one-up vertical | Skip Logic Group* | Green Card | |||
| Remove conditions on my Green Card | |||||||||
| Renew or replace my Green Card | |||||||||
| Find out how to obtain Green Card through a job | |||||||||
| Travel outside of U.S. | |||||||||
| Find other ways to get a Green Card | |||||||||
| Research green card processes and procedures | |||||||||
| Help my relative become a permanent resident (by U.S. citizen) | |||||||||
| Other | |||||||||
| C | What specific citizenship information were you looking for? | General information regarding applying for citizenship | Y | Radio button, one-up vertical | Skip Logic Group* | Citizenship | |||
| Citizenship through naturalization | |||||||||
| Citizenship for spouses of U.S. citizens | |||||||||
| Citizenship through parents | |||||||||
| Exceptions and accommodations | |||||||||
| Passports | |||||||||
| Citizenship formilitary personnel and family members | |||||||||
| General information on naturalization | |||||||||
| Naturalization test | |||||||||
| Naturalization test study materials | |||||||||
| Naturalization ceremonies | |||||||||
| Other | |||||||||
| Did you look for or use any forms today? | Yes | A | Y | Drop down, select one | Skip Logic Group* | Forms | |||
| No | Anchor Answer Choice | ||||||||
| A | What type of forms were you looking for? | Citizenship and naturalization-based Forms | Y | Radio button, one-up vertical | Skip Logic Group* | Type of Form | |||
| Green Card-based Forms | |||||||||
| Family-based Forms | |||||||||
| Employment-based Forms | |||||||||
| Humanitarian benefits-based Forms | |||||||||
| Adoptions-based forms | |||||||||
| Department of State and other non-USCIS forms | |||||||||
| I-94 Arrival/Departure Forms | |||||||||
| Other | |||||||||
| Did you use the case status feature during your visit today? | Yes | A | Y | Drop down, select one | Skip Logic Group* | Case Status | |||
| No | |||||||||
| A | What specifically under case status did you try to accomplish? | Create a new account | Y | Radio button, one-up vertical | Skip Logic Group* | Case Status Tasks | |||
| Check your case status online | |||||||||
| Update information within my account (such as your address) | |||||||||
| Set up automatic updates regarding your case | |||||||||
| Ask questions about your case | |||||||||
| See office case processing times | |||||||||
| Other | |||||||||
| HOP0252920 | Did you create an account during your visit today? | Yes | Y | Radio button, one-up vertical | Account | ||||
| No | |||||||||
| I already have an account | |||||||||
| ESK6263Q008 | What method do you primarily use to find information on this site? | Site's search feature | C,YB | Y | Radio button, one-up vertical | Method | |||
| Navigation | |||||||||
| Chat feature (Emma) | |||||||||
| Used an external search engine (e.g., Google) | |||||||||
| Other | A | ||||||||
| A | Please specify your other method of finding information. | N | Text area, no char limit | Skip Logic Group* | OE_Method | ||||
| Y | Did you experience any issues using search today? | Yes | Z | Y | Checkbox, one-up vertical | Skip Logic Group | Search Issues | ||
| No | |||||||||
| Z | What issues did you experience today? | Returned too many results | Y | Checkbox, one-up vertical | Skip Logic Group* | Search experience | |||
| Returned not enough or no results | |||||||||
| Returned results that were too similar/redundant | |||||||||
| Results were not relevant to my search terms or needs | |||||||||
| I was not sure what words to use in my search | |||||||||
| I needed to search too many terms/words to get what I wanted | |||||||||
| Other | X | ||||||||
| X | What other issues did you experience with the search feature today? | N | Text area, no char limit | Skip Logic Group* | OE_Search Experience | ||||
| T | Did you experience any issues navigating the website today? | Yes | U | Y | Checkbox, one-up vertical | Skip Logic Group | Navigation Issues | ||
| No | |||||||||
| U | What issues did you experience today? | Could not find the appropriate navigational links on most of your pages | Y | Radio button, one-up vertical | Skip Logic Group | Specific Nav Issues | |||
| Too many links or navigational choices | |||||||||
| Links did not take me where I expected | |||||||||
| Had difficulty finding detailed or related information on your pages | |||||||||
| Links didn't work | |||||||||
| Other, please specify: | V | ||||||||
| V | What other navigational issues did you experience today? | N | Text area, no char limit | Skip Logic Group | Other Nav Issues | ||||
| ESK6263Q006 | Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish | ||
| No | A, B | ||||||||
| ESK6263Q007 | OE_Accomplish | A | Please tell us why you were unable to accomplish your task today. | N | Text area, no char limit | Skip Logic Group* | OE_Accomplish | ||
| B | What do you plan to do next? | Come back to the site later | Y | Radio button, one-up vertical | Skip Logic Group* | Do next | |||
| Keep searching the Internet | |||||||||
| Call the 1-800 number/contact USCIS Contact Center | |||||||||
| Visit the USCIS office/make an appointment | |||||||||
| Call/talk to an immigration attorney | |||||||||
| Call the United States embassy | |||||||||
| Other | |||||||||
| How do you prefer to access this site? | Computer/laptop | Y | Drop down, select one | Access | |||||
| Mobile phone | A | ||||||||
| Mobile tablet | A | ||||||||
| No preference | |||||||||
| A | Why is that your preferred method of accessing the site? | N | Text area, no char limit | OE_Why No Mobile | |||||
| ESK6263Q009 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with USCIS.gov? | N | Text area, no char limit | OE_Improve Experience | ||||
| a11_satisfaction | Please rate your level of agreement with the following statements about your experience on the website today. I am satisfied with the service I received from USCIS. |
1=Strongly Disagree | N | Radio button, scale, no don't know | A11 Satisfaction | ||||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5=Strongly Agree | |||||||||
| a11_confidence | This interaction increased my confidence in USCIS. | 1=Strongly Disagree | N | Radio button, scale, no don't know | A11 Confidence | ||||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5=Strongly Agree |
Sheet 4: CQs (2-21-20)
| Model Name | USCIS Mobile Satisfaction Survey |
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| Model ID | 9IZgBgUlcNc99BZtcMVEBw4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | Yes 2MQ | Pink: Addition | |||||||
| Date | 7/31/2018 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| ESK6263Q001 | Visit Frequency | How often do you visit this site? | First time | Y | Radio button, one-up vertical | Skip Logic Group* | Visit Frequency | ||
| Daily | |||||||||
| Weekly | |||||||||
| Monthly | |||||||||
| Once every few months | |||||||||
| Once every 6 months or less | |||||||||
| ESK6263Q002 | Role | What is your primary role in visiting the site today? | U.S. born citizen | Y | Radio button, one-up vertical | Skip Logic Group* | Role | ||
| Naturalized U.S. citizen | |||||||||
| Permanent Resident (green card holder) | |||||||||
| Conditional Resident | |||||||||
| Citizen of a foreign country | |||||||||
| Fiancé K-1 | |||||||||
| Visitor/nonimmigrant | |||||||||
| Asylum seeker | |||||||||
| Visa seeker | |||||||||
| Spouse of US citizen | |||||||||
| Temporary Worker | |||||||||
| Student or Exchange Visitor | |||||||||
| Employer | |||||||||
| Attorney | |||||||||
| Other, please specify: | A | ||||||||
| ESK6263Q003 | A | Other role | N | Text field, <100 char | Skip Logic Group* | Other role | |||
| ESK6263Q004 | Primary Reason - Federal Government | What is your primary reason for visiting the site today? | Just browsing | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||
| Get general information before I file my case | |||||||||
| Case status information | |||||||||
| Working in the USA | Randomize | ||||||||
| Find citizenship requirements | |||||||||
| Research green card information | |||||||||
| Find form(s) | |||||||||
| Download form(s) | |||||||||
| Create an account | |||||||||
| Check filing fees | |||||||||
| Find/research immigration laws | |||||||||
| Find naturalization text/study materials | |||||||||
| Read the latest news releases | |||||||||
| Learn about USCIS | |||||||||
| Find a USCIS office | |||||||||
| Make an appointment | |||||||||
| Other, please specify: | A | Anchor Answer Choice | |||||||
| ESK6263Q005 | A | Other primary reason | N | Text field, <100 char | Skip Logic Group* | Other reason | |||
| HOP0252920 | Did you create an account during your visit today? | Yes | Y | Radio button, one-up vertical | Account | ||||
| No | |||||||||
| I already have an account | |||||||||
| ESK6263Q006 | Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish | ||
| Still looking | A | ||||||||
| No | A | ||||||||
| ESK6263Q007 | OE_Accomplish | A | Please tell us why you were unable to accomplish your task today. | N | Text area, no char limit | Skip Logic Group* | OE_Accomplish | ||
| ESK6263Q008 | What method do you primarily use to find information on this site? | Site's search feature | C | Y | Radio button, one-up vertical | Method | |||
| Top navigation bar | |||||||||
| Links on the pages | |||||||||
| Forms search | |||||||||
| Homepage banners or icons | |||||||||
| A-Z index | |||||||||
| Chat feature (Emma) | |||||||||
| Used an external search engine (e.g., Google) | |||||||||
| Just browsing | |||||||||
| COU0269864 | C | Was this your first experience with the site's search feature? | Yes | Y | Drop down, select one | Skip Logic Group* | Returning Search User | ||
| No | D | ||||||||
| Don't know/can't remember | |||||||||
| COU0269865 | D | How did your experience with the search feature today compare with your previous experience(s)? | Better | E | Y | Drop down, select one | Skip Logic Group* | Comparative Search Experience | |
| Worse | F | ||||||||
| Don't know/can't remember | |||||||||
| COU0269866 | E | Why was your experience with the search feature better today? | N | Text area, no char limit | Skip Logic Group* | OE_Better Search | |||
| COU0269867 | F | Why was your experience with the search feature worse today? | N | Text area, no char limit | Skip Logic Group* | OE_Worse Search | |||
| ESK6263Q009 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with USCIS.gov? | N | Text area, no char limit | OE_Improve Experience |
Sheet 5: CQs (5-2-19)
| Model Name | USCIS Mobile Satisfaction Survey |
|
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| Model ID | 9IZgBgUlcNc99BZtcMVEBw4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | Yes 2MQ | Pink: Addition | |||||||
| Date | 7/31/2018 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| ESK6263Q001 | Visit Frequency | How often do you visit this site? | First time | Y | Radio button, one-up vertical | Skip Logic Group* | Visit Frequency | ||
| Daily | |||||||||
| Weekly | |||||||||
| Monthly | |||||||||
| Once every few months | |||||||||
| Once every 6 months or less | |||||||||
| ESK6263Q002 | Role | What is your primary role in visiting the site today? | U.S. born citizen | Y | Radio button, one-up vertical | Skip Logic Group* | Role | ||
| Naturalized U.S. citizen | |||||||||
| Permanent Resident (green card holder) | |||||||||
| Conditional Resident | |||||||||
| Citizen of a foreign country | |||||||||
| Fiancé K-1 | |||||||||
| Visitor/nonimmigrant | |||||||||
| Asylum seeker | |||||||||
| Visa seeker | |||||||||
| Spouse of US citizen | |||||||||
| Temporary Worker | |||||||||
| Student or Exchange Visitor | |||||||||
| Employer | |||||||||
| Attorney | |||||||||
| Other, please specify: | A | ||||||||
| ESK6263Q003 | A | Other role | N | Text field, <100 char | Skip Logic Group* | Other role | |||
| ESK6263Q004 | Primary Reason - Federal Government | What is your primary reason for visiting the site today? | Just browsing | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||
| Get general information before I file my case | |||||||||
| Case status information | |||||||||
| Working in the USA | Randomize | ||||||||
| Find citizenship requirements | |||||||||
| Research green card information | |||||||||
| Find form(s) | |||||||||
| Download form(s) | |||||||||
| Create an account | |||||||||
| Check filing fees | |||||||||
| Find/research immigration laws | |||||||||
| Find naturalization text/study materials | |||||||||
| Read the latest news releases | |||||||||
| Learn about USCIS | |||||||||
| Find a USCIS office | |||||||||
| Make an appointment | |||||||||
| Other, please specify: | A | Anchor Answer Choice | |||||||
| ESK6263Q005 | A | Other primary reason | N | Text field, <100 char | Skip Logic Group* | Other reason | |||
| Did you create an account during your visit today? | Yes | Y | Radio button, one-up vertical | Account | |||||
| No | |||||||||
| I already have an account | |||||||||
| ESK6263Q006 | Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish | ||
| Still looking | A | ||||||||
| No | A | ||||||||
| ESK6263Q007 | OE_Accomplish | A | Please tell us why you were unable to accomplish your task today. | N | Text area, no char limit | Skip Logic Group* | OE_Accomplish | ||
| ESK6263Q008 | What method do you primarily use to find information on this site? | Site's search feature | C | Y | Radio button, one-up vertical | Method | |||
| Top navigation bar | |||||||||
| Links on the pages | |||||||||
| Forms search | |||||||||
| Homepage banners or icons | |||||||||
| A-Z index | |||||||||
| Chat feature (Emma) | |||||||||
| Used an external search engine (e.g., Google) | |||||||||
| Just browsing | |||||||||
| C | Was this your first experience with the site's search feature? | Yes | Y | Drop down, select one | Skip Logic Group* | Returning Search User | |||
| No | D | ||||||||
| Don't know/can't remember | |||||||||
| D | How did your experience with the search feature today compare with your previous experience(s)? | Better | E | Y | Drop down, select one | Skip Logic Group* | Comparative Search Experience | ||
| Worse | F | ||||||||
| Don't know/can't remember | |||||||||
| E | Why was your experience with the search feature better today? | N | Text area, no char limit | Skip Logic Group* | OE_Better Search | ||||
| F | Why was your experience with the search feature worse today? | N | Text area, no char limit | Skip Logic Group* | OE_Worse Search | ||||
| ESK6263Q009 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with USCIS.gov? | N | Text area, no char limit | OE_Improve Experience |
Sheet 6: CQs(8-13-18)
| Model Name | USCIS Mobile Satisfaction Survey |
|
|||||||
| Model ID | 9IZgBgUlcNc99BZtcMVEBw4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | Yes 2MQ | Pink: Addition | |||||||
| Date | 7/31/2018 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| ESK6263Q001 | Visit Frequency | How often do you visit this site? | First time | Y | Radio button, one-up vertical | Skip Logic Group* | Visit Frequency | ||
| Daily | |||||||||
| Weekly | |||||||||
| Monthly | |||||||||
| Once every few months | |||||||||
| Once every 6 months or less | |||||||||
| ESK6263Q002 | Role | What is your primary role in visiting the site today? | U.S. born citizen | Y | Radio button, one-up vertical | Skip Logic Group* | Role | ||
| Naturalized U.S. citizen | |||||||||
| Permanent Resident (green card holder) | |||||||||
| Conditional Resident | |||||||||
| Citizen of a foreign country | |||||||||
| Fiancé K-1 | |||||||||
| Visitor/nonimmigrant | |||||||||
| Asylum seeker | |||||||||
| Visa seeker | |||||||||
| Spouse of US citizen | |||||||||
| Temporary Worker | |||||||||
| Student or Exchange Visitor | |||||||||
| Employer | |||||||||
| Attorney | |||||||||
| Other, please specify: | A | ||||||||
| ESK6263Q003 | A | Other role | N | Text field, <100 char | Skip Logic Group* | Other role | |||
| ESK6263Q004 | Primary Reason - Federal Government | What is your primary reason for visiting the site today? | Just browsing | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||
| Get general information before I file my case | |||||||||
| Case status information | |||||||||
| Working in the USA | Randomize | ||||||||
| Find citizenship requirements | |||||||||
| Research green card information | |||||||||
| Find form(s) | |||||||||
| Download form(s) | |||||||||
| Create an account | |||||||||
| Check filing fees | |||||||||
| Find/research immigration laws | |||||||||
| Find naturalization text/study materials | |||||||||
| Read the latest news releases | |||||||||
| Learn about USCIS | |||||||||
| Find a USCIS office | |||||||||
| Make an appointment | |||||||||
| Other, please specify: | A | Anchor Answer Choice | |||||||
| ESK6263Q005 | A | Other primary reason | N | Text field, <100 char | Skip Logic Group* | Other reason | |||
| Did you create an account during your visit today? | Yes | Y | Radio button, one-up vertical | Account | |||||
| No | |||||||||
| I already have an account | |||||||||
| ESK6263Q006 | Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish | ||
| Still looking | A | ||||||||
| No | A | ||||||||
| ESK6263Q007 | OE_Accomplish | A | Please tell us why you were unable to accomplish your task today. | N | Text area, no char limit | Skip Logic Group* | OE_Accomplish | ||
| ESK6263Q008 | What method do you primarily use to find information on this site? | Site's search feature | Y | Radio button, one-up vertical | Method | ||||
| Top navigation bar | |||||||||
| Links on the pages | |||||||||
| Forms search | |||||||||
| Homepage banners or icons | |||||||||
| A-Z index | |||||||||
| Chat feature (Emma) | |||||||||
| Used an external search engine (e.g., Google) | |||||||||
| Just browsing | |||||||||
| ESK6263Q009 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with USCIS.gov? | N | Text area, no char limit | OE_Improve Experience |
Sheet 7: CQs (3-15-18)
| Model Name | USCIS Mobile Satisfaction Survey |
|
|||||||
| Model ID | 9IZgBgUlcNc99BZtcMVEBw4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | Yes 2MQ | Pink: Addition | |||||||
| Date | 3/13/2018 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| ESK6263Q001 | Visit Frequency | How often do you visit this site? | First time | Y | Radio button, one-up vertical | Skip Logic Group* | Visit Frequency | ||
| Daily | A | ||||||||
| Weekly | A | ||||||||
| Monthly | A | ||||||||
| Once every few months | A | ||||||||
| Once every 6 months or less | A | ||||||||
| A | Did you notice any changes to the USCIS.gov home page? | Yes, I noticed changes | B | Y | Drop down, select one | Skip Logic Group* | Notice | ||
| No, I did not notice changes | |||||||||
| Don't know / Not sure | |||||||||
| B | How would you describe the redesigned home page? | Better than the previous homepage | Y | Drop down, select one | Skip Logic Group* | Redesign | |||
| Same as the previous homepage | |||||||||
| Worse than the previous homepage | |||||||||
| Don't know / Not sure | |||||||||
| B | Would you share with us ANY opinions/thoughts you have about the redesigned home page? | N | Text area, no char limit | Skip Logic Group* | Redesign opinion | ||||
| ESK6263Q002 | Role | What is your primary role in visiting the site today? | U.S. born citizen | Y | Radio button, one-up vertical | Skip Logic Group* | Role | ||
| Naturalized U.S. citizen | |||||||||
| Permanent Resident (green card holder) | |||||||||
| Conditional Resident | |||||||||
| Citizen of a foreign country | |||||||||
| Fiancé K-1 | |||||||||
| Visitor/nonimmigrant | |||||||||
| Asylum seeker | |||||||||
| Visa seeker | |||||||||
| Spouse of US citizen | |||||||||
| Temporary Worker | |||||||||
| Student or Exchange Visitor | |||||||||
| Employer | |||||||||
| Attorney | |||||||||
| Other, please specify: | A | ||||||||
| ESK6263Q003 | A | Other role | N | Text field, <100 char | Skip Logic Group* | Other role | |||
| ESK6263Q004 | Primary Reason - Federal Government | What is your primary reason for visiting the site today? | Just browsing | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||
| Get general information before I file my case | |||||||||
| Case status information | |||||||||
| Working in the USA | |||||||||
| Find citizenship requirements | |||||||||
| Research green card information | |||||||||
| Find form(s) | |||||||||
| Download form(s) | |||||||||
| Check filing fees | |||||||||
| Find/research immigration laws | |||||||||
| Find naturalization text/study materials | |||||||||
| Read the latest news releases | |||||||||
| Learn about USCIS | |||||||||
| Find a USCIS office | |||||||||
| Make an appointment | |||||||||
| Other, please specify: | A | ||||||||
| ESK6263Q005 | A | Other primary reason | N | Text field, <100 char | Skip Logic Group* | Other reason | |||
| ESK6263Q006 | Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish | ||
| Still looking | A | ||||||||
| No | A | ||||||||
| ESK6263Q007 | OE_Accomplish | A | Please tell us why you were unable to accomplish your task today. | N | Text area, no char limit | Skip Logic Group* | OE_Accomplish | ||
| ESK6263Q008 | What method do you primarily use to find information on this site? | Site's search feature | Y | Radio button, one-up vertical | Method | ||||
| Top navigation bar | |||||||||
| Links on the pages | |||||||||
| Forms search | |||||||||
| Homepage banners or icons | |||||||||
| A-Z index | |||||||||
| Chat feature (Emma) | |||||||||
| Used an external search engine (e.g., Google) | |||||||||
| Just browsing | |||||||||
| ESK6263Q009 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with USCIS.gov? | N | Text area, no char limit | OE_Improve Experience |
Sheet 8: CQs (7-14-17)
| Model Name | USCIS Mobile Satisfaction Survey |
|
|||||||
| Model ID | 9IZgBgUlcNc99BZtcMVEBw4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | Yes 2MQ | Pink: Addition | |||||||
| Date | 7/13/2017 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| ESK6263Q001 | Visit Frequency | How often do you visit this site? | First time | Y | Radio button, one-up vertical | Visit Frequency | |||
| Daily | |||||||||
| Weekly | |||||||||
| Monthly | |||||||||
| Once every few months | |||||||||
| Once every 6 months or less | |||||||||
| ESK6263Q002 | Role | What is your primary role in visiting the site today? | U.S. born citizen | Y | Radio button, one-up vertical | Skip Logic Group* | Role | ||
| Naturalized U.S. citizen | |||||||||
| Permanent Resident (green card holder) | |||||||||
| Conditional Resident | |||||||||
| Citizen of a foreign country | |||||||||
| Fiancé K-1 | |||||||||
| Visitor/nonimmigrant | |||||||||
| Asylum seeker | |||||||||
| Visa seeker | |||||||||
| Spouse of US citizen | |||||||||
| Temporary Worker | |||||||||
| Student or Exchange Visitor | |||||||||
| Employer | |||||||||
| Attorney | |||||||||
| Other, please specify: | A | ||||||||
| ESK6263Q003 | A | Other role | N | Text field, <100 char | Skip Logic Group* | Other role | |||
| ESK6263Q004 | Primary Reason - Federal Government | What is your primary reason for visiting the site today? | Just browsing | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||
| Get general information before I file my case | |||||||||
| Case status information | |||||||||
| Working in the USA | |||||||||
| Find citizenship requirements | |||||||||
| Research green card information | |||||||||
| Find form(s) | |||||||||
| Download form(s) | |||||||||
| Check filing fees | |||||||||
| Find/research immigration laws | |||||||||
| Find naturalization text/study materials | |||||||||
| Read the latest news releases | |||||||||
| Learn about USCIS | |||||||||
| Find a USCIS office | |||||||||
| Make an appointment | |||||||||
| Other, please specify: | A | ||||||||
| ESK6263Q005 | A | Other primary reason | N | Text field, <100 char | Skip Logic Group* | Other reason | |||
| ESK6263Q006 | Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish | ||
| Still looking | A | ||||||||
| No | A | ||||||||
| ESK6263Q007 | OE_Accomplish | A | Please tell us why you were unable to accomplish your task today. | N | Text area, no char limit | Skip Logic Group* | OE_Accomplish | ||
| ESK6263Q008 | What method do you primarily use to find information on this site? | Site's search feature | Y | Radio button, one-up vertical | Method | ||||
| Top navigation bar | |||||||||
| Links on the pages | |||||||||
| Forms search | |||||||||
| Homepage banners or icons | |||||||||
| A-Z index | |||||||||
| Chat feature (Emma) | |||||||||
| Used an external search engine (e.g., Google) | |||||||||
| Just browsing | |||||||||
| ESK6263Q009 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with USCIS.gov? | N | Text area, no char limit | OE_Improve Experience |
Sheet 9: CQs (2-17-16)
| Model Name | USCIS Mobile Satisfaction Survey |
|
|||||||
| Model ID | 9IZgBgUlcNc99BZtcMVEBw4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | Yes 2MQ | Pink: Addition | |||||||
| Date | 2/16/2016 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| ESK6263Q001 | Visit Frequency | How often do you visit this site? | First time | Y | Radio button, one-up vertical | Visit Frequency | |||
| Daily | |||||||||
| Weekly | |||||||||
| Monthly | |||||||||
| Once every few months | |||||||||
| Once every 6 months or less | |||||||||
| ESK6263Q002 | Role | What is your primary role in visiting the site today? | U.S. born citizen | Y | Radio button, one-up vertical | Skip Logic Group* | Role | ||
| Naturalized U.S. citizen | |||||||||
| Permanent Resident (green card holder) | |||||||||
| Conditional Resident | |||||||||
| Citizen of a foreign country | |||||||||
| Fiancé K-1 | |||||||||
| Visitor/nonimmigrant | |||||||||
| Temporary Worker | |||||||||
| Student or Exchange Visitor | |||||||||
| Employer | |||||||||
| Attorney | |||||||||
| Other, please specify: | A | ||||||||
| ESK6263Q003 | A | Other role | N | Text field, <100 char | Skip Logic Group* | Other role | |||
| ESK6263Q004 | Primary Reason - Federal Government | What is your primary reason for visiting the site today? | Just browsing | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||
| Get general information before I file my case | |||||||||
| Case status information | |||||||||
| Working in the USA | |||||||||
| Find citizenship requirements | |||||||||
| Research green card information | |||||||||
| Find form(s) | |||||||||
| Download form(s) | |||||||||
| Check filing fees | |||||||||
| Find/research immigration laws | |||||||||
| Find naturalization text/study materials | |||||||||
| Read the latest news releases | |||||||||
| Learn about USCIS | |||||||||
| Find a USCIS office | |||||||||
| Make an appointment | |||||||||
| Other, please specify: | A | ||||||||
| ESK6263Q005 | A | Other primary reason | N | Text field, <100 char | Skip Logic Group* | Other reason | |||
| ESK6263Q006 | Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish | ||
| Still looking | A | ||||||||
| No | A | ||||||||
| ESK6263Q007 | OE_Accomplish | A | Please tell us why you were unable to accomplish your task today. | N | Text area, no char limit | Skip Logic Group* | OE_Accomplish | ||
| ESK6263Q008 | What method do you primarily use to find information on this site? | Site's search feature | Y | Radio button, one-up vertical | Method | ||||
| Top navigation bar | |||||||||
| Links on the pages | |||||||||
| Forms search | |||||||||
| Homepage banners or icons | |||||||||
| A-Z index | |||||||||
| Chat feature (Emma) | |||||||||
| Site map | |||||||||
| Used an external search engine (e.g., Google) | |||||||||
| Just browsing | |||||||||
| ESK6263Q009 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with USCIS.gov? | N | Text area, no char limit | OE_Improve Experience |
Sheet 10: CQs (11-24-15)
| Model Name | USCIS Mobile Satisfaction Survey |
|
|||||||
| Model ID | 9IZgBgUlcNc99BZtcMVEBw4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | Yes 2MQ | Pink: Addition | |||||||
| Date | 11/18/2015 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| ESK6263Q001 | Visit Frequency | How often do you visit this site? | First time | Y | Radio button, one-up vertical | Visit Frequency | |||
| Daily | |||||||||
| Weekly | |||||||||
| Monthly | |||||||||
| Once every few months | |||||||||
| Once every 6 months or less | |||||||||
| ESK6263Q002 | Role | What is your primary role in visiting the site today? | U.S. born citizen | Y | Radio button, one-up vertical | Skip Logic Group* | Role | ||
| Naturalized U.S. citizen | |||||||||
| Permanent Resident (green card holder) | |||||||||
| Conditional Resident | |||||||||
| Citizen of a foreign country | |||||||||
| Fiancé K-1 | |||||||||
| Visitor/nonimmigrant | |||||||||
| Temporary Worker | |||||||||
| Student or Exchange Visitor | |||||||||
| Employer | |||||||||
| Attorney | |||||||||
| Other, please specify: | A | ||||||||
| ESK6263Q003 | A | Other role | N | Text field, <100 char | Skip Logic Group* | Other role | |||
| ESK6263Q004 | Primary Reason - Federal Government | What is your primary reason for visiting the site today? | Just browsing | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||
| Get general information before I file my case | |||||||||
| Case status information | |||||||||
| Working in the USA | |||||||||
| Find citizenship requirements | |||||||||
| Research green card information | |||||||||
| Find form(s) | |||||||||
| Download form(s) | |||||||||
| Check filing fees | |||||||||
| Find/research immigration laws | |||||||||
| Find naturalization text/study materials | |||||||||
| Read the latest news releases | |||||||||
| Learn about USCIS | |||||||||
| Find a USCIS office | |||||||||
| Make an appointment | |||||||||
| Other, please specify: | A | ||||||||
| ESK6263Q005 | A | Other primary reason | N | Text field, <100 char | Skip Logic Group* | Other reason | |||
| ESK6263Q006 | Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish | ||
| Still looking | A | ||||||||
| No | A | ||||||||
| ESK6263Q007 | OE_Accomplish | A | Please tell us why you were unable to accomplish your task today. | N | Text area, no char limit | Skip Logic Group* | OE_Accomplish | ||
| ESK6263Q008 | What method do you primarily use to find information on this site? | Site's search feature | Y | Radio button, one-up vertical | Method | ||||
| Top navigation bar | |||||||||
| Links on the pages | |||||||||
| Forms search | |||||||||
| Homepage banners or icons | |||||||||
| A-Z index | |||||||||
| Site map | |||||||||
| Used an external search engine (e.g., Google) | |||||||||
| Just browsing | |||||||||
| ESK6263Q009 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with USCIS.gov? | N | Text area, no char limit | OE_Improve Experience |
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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