019 2020 019 Q_USCISv2_Web_Browse_20200221

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Overview

Welcome and Thank You Text
Model Qsts
Current CQs
CQs (9-16-19)
CQs (9-12-19)
CQs (8-15-19)
CQs (5-2-19)
CQs (3-18-19)
CQs (8-13-18)
CQs (5-18-18)
CQs (3-15-18)
CQs (7-14-17)

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Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thank you for visiting the USCIS.gov website. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.			Thank you for taking the USCIS.gov survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.
	Welcome Text - Alternate			Thank You Text - Alternate
	Thank you for visiting [Company/Site/Agency]. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the [Company/Site/Agency]. Please take a few minutes to give us your feedback. All results are strictly confidential.			Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.

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Sheet 2: Model Qsts

Model Name: USCIS v2					Red & Strike-Through: Delete
Model ID RZYMl0pQpJQsEFZFBB4hJA4C					Underlined & Italicized: Re-order
Partitioned: YES 2MQ					Pink: Addition
Date: 11/5/2015					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
1	Look and Feel - Appeal	Please rate the visual appeal of this site.	16	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	19	Return	How likely are you to return to this site?
2	Look and Feel - Balance	Please rate the balance of graphics and text on this site.	17	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Look and Feel - Readability	Please rate the readability of the pages on this site.	18	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	20	Recommend	How likely are you to recommend this site to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Site Performance - Loading	Please rate how quickly pages load on this site.				21	Primary Resource	How likely are you to use this site as your primary resource for obtaining information about immigration and citizenship?
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
6	Site Performance - Completeness	Please rate how completely the page content loads on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
	Navigation - Organized	Please rate how well the site is organized.
7	Navigation - Options	Please rate the options available for navigating this site.
8	Navigation - Layout	Please rate how well the site layout helps you find what you need.
9		Information Browsing (1=Poor, 10=Excellent, Don't Know)
10	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this site.
11	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this site.
12	Information Browsing - Features	Please rate how well the features on the site help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
13	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.
14	Site Information - Understandable	Please rate how understandable this site’s information is.
15	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.

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Sheet 3: Current CQs

Model Name: USCIS v2				Red & Strike-Through: Delete
Model ID: RZYMl0pQpJQsEFZFBB4hJA4C				Underlined & Italicized: Re-order
Partitioned: YES 2MQ				Pink: Addition
Date: 07/31/2018				Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
KMJ6515Q001	Visit Frequency		How often do you visit this site?	First time		Y	Drop down, select one	Skip Logic Group*	Visit Frequency
				Daily
				Weekly
				Monthly
				Once every few months
				Once every 6 months or less
	Role		What is your primary role in visiting the site today?	Applicant (you’re applying for a visa, Green Card, or naturalization)		Y	Radio button, one-up vertical	Skip Logic Group*	Role
				Legal Representative (you represent or help represent applicants, petitioners, or requestors)
				Community Advocate or Educator (you work in a non-profit/community organization)
				Petitioner (you’re submitting an application on behalf of someone else such as your spouse, fiancé(e), or employee)
				Requestor (you’re requesting immigration records)
				Elected Official/Government Representative
				Media Representative
				Translator/Interpreter
				Friend, Family Member or Community Member (you’re helping someone else in an unofficial capacity)				Randomize
				Other, please specify:				Anchor Answer Choice
		A	Other role.			N	Text field, <100 char	Skip Logic Group*	Other role
KMJ6515Q002	Role		What is your primary role in visiting the site today?	U.S. born citizen		Y	Radio button, one-up vertical	Skip Logic Group*	Role
				Naturalized U.S. citizen
				Permanent Resident (green card holder)
				Conditional Resident
				Citizen of a foreign country
				Fiancé K-1
				Visitor/nonimmigrant
				Prospective U.S. citizen
				Green card seeker
				Green card holder
				Asylum seeker
				Visa seeker
				Visa holder
				Spouse of US citizen
				Temporary Worker
				Student or Exchange Visitor
				Employer
				Attorney
				Spouse or fiance
				Translator/support person
				Other, please specify:	A
KMJ6515Q003		A	Other role.			N	Text field, <100 char	Skip Logic Group*	Other role
KMJ6515Q011			On whose behalf were you looking for information today?	Myself		Y	Drop down, select one		Behalf
				Family member/relative
				Friend
				Client
				Student
				Fiancé
				Employer/employee
				Other
KMJ6515Q004			What was the main part of the website you visited today?	Forms		Y	Drop down, select one		Area Visited
				News
				Citizenship
				Green card
				Tools
				Legal resources
				Online filing
				Data and correspondence
				About USCIS
				Policy Manual	A
				Services
				Events
				Other Services
				Other
COU0326930		A	Did you find what you were looking for?	Yes		Y	Drop down, select one	Skip Logic Group*	Info Found?
				No
				I found only some information
COU0326931		B	Specifically, what policy information were you looking for today?			N	Text area, no char limit	Skip Logic Group*	OE_Info Found
			What was your general reason for visiting the site today?	Citizenship	C	Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
				Working in the USA
				Green card	B
				General policy information				Randomize
				General information regarding USCIS
				General information regarding immigration laws
				Other, please specify:	A			Anchor Answer Choice
		A	Other general reason.			N	Text area, no char limit	Skip Logic Group*	Other reason
		B	What specific green card information were you looking for?	Find out how to get a Green Card through family		Y	Radio button, one-up vertical	Skip Logic Group*	Green Card
				Remove conditions on my Green Card
				Renew or replace my Green Card
				Find out how to obtain Green Card through a job
				Travel outside of U.S.
				Find other ways to get a Green Card
				Research green card processes and procedures
				Help my relative become a permanent resident (by U.S. citizen)
				Other
		C	What specific citizenship information were you looking for?	General information regarding applying for citizenship		Y	Radio button, one-up vertical	Skip Logic Group*	Citizenship
				Citizenship through naturalization
				Citizenship for spouses of U.S. citizens
				Citizenship through parents
				Exceptions and accommodations
				Passports
				Citizenship formilitary personnel and family members
				General information on naturalization
				Naturalization test
				Naturalization test study materials
				Naturalization ceremonies
				Other
			Did you look for or use any forms today?	Yes	A	Y	Drop down, select one	Skip Logic Group*	Forms
				No				Anchor Answer Choice
		A	What type of forms were you looking for?	Citizenship and naturalization-based Forms		Y	Radio button, one-up vertical	Skip Logic Group*	Type of Form
				Green Card-based Forms
				Family-based Forms
				Employment-based Forms
				Humanitarian benefits-based Forms
				Adoptions-based forms
				Department of State and other non-USCIS forms
				I-94 Arrival/Departure Forms
				Other
			Did you use the case status feature during your visit today?	Yes	A	Y	Drop down, select one	Skip Logic Group*	Case Status
				No
		A	What specifically under case status did you try to accomplish?	Create a new account		Y	Radio button, one-up vertical	Skip Logic Group*	Case Status Task
				Check your case status online
				Update information within my account (such as your address)
				Set up automatic updates regarding your case
				Ask questions about your case
				See office case processing times
				Other
KMJ6515Q005	Primary Reason: Federal Government or Informational Non-Profit		What was your primary reason for visiting the site today?	Just browsing		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
				Get general information before I file my case
				Check my case status	B
				Working in the USA				Randomize
				Find citizenship information	E
				Research green card information	C
				Find form(s)	D
				Download form(s)	D
				Create a USCIS online account (for online filing or to manage a case online)
				Find/check filing fees
				Research immigration laws
				Read latest news releases
				Learn about USCIS
				Find a USCIS office
				Read about USCIS policy
				Make an appointment
				Other, please specify:	A			Anchor Answer Choice
KMJ6515Q006		A	Other primary reason.			N	Text area, no char limit	Skip Logic Group*	Other reason
KMJ6515Q007		B	What specifically under case status did you try to accomplish?	Check my case status online		Y	Radio button, one-up vertical	Skip Logic Group*	Case Status
				Sign in to my account
				Change my address on file
				Get automatic updates about my case
				Ask questions about my case
				See office case processing times
				Other
KMJ6515Q008		C	What specific green card information were you looking for?	Find out how to obtain green card through family		Y	Radio button, one-up vertical	Skip Logic Group*	Green Card
				Remove conditions on my green card
				Renew or replace my green card
				Find out how to obtain green card through a job
				Travel outside of U.S.
				Find other ways to get a green card
				Research green card processes and procedures
				Help my relative become a permanent resident (by U.S. citizen)
				Other
KMJ6515Q009		D	What type of forms were you looking for?	Citizenship and Naturalization-Based Forms		Y	Radio button, one-up vertical	Skip Logic Group*	Forms
				Green Card-Based Forms
				Family-Based Forms
				Employment-Based Forms
				Humanitarian Benefits-Based Forms
				Adoptions-Based Forms
				Department of State (DS) and Other Non-USCIS Forms
				I-94 Arrival/Departure Forms
				Other
KMJ6515Q010		E	What specific citizenship information were you looking for?	General information regarding applying for citizenship		Y	Radio button, one-up vertical	Skip Logic Group*	Citizenship
				Citizenship through naturalization
				Citizenship for spouses of U.S. citizens
				Citizenship through parents
				Exceptions and accommodations
				Passports
				Citizenship for Military personnel and family members
				General information on naturalization
				Naturalization test
				Naturalization test study materials
				Naturalization ceremonies
				Other
HOP0252918			Did you create an account during your visit today?	Yes		Y	Radio button, one-up vertical		Account
				No
				I already have an account
KMJ6515Q012			What method did you primarily use to find information on this site?	Site's search feature	Y	Y	Radio button, one-up vertical	Skip Logic Group*	Method
				Navigation	T
				Top navigation bar
				Links
				Locator tools (find a doctor, office locator, etc.)
				Forms search
				Homepage banners or icons	B
				A-Z Index	B
				Chat feature (Emma)
				External search engine (e.g., Google)
				Just browsing	B			Randomize
				Other	T, W
		W	Please specify your other method of finding information.			N	Text area, no char limit	Skip Logic Group*	OE_Method
		Y	Did you experience any issues using search today?	Yes	Z	Y	Checkbox, one-up vertical	Skip Logic Group	Search Issues
				No
		Z	What issues did you experience today?	Returned too many results		Y	Checkbox, one-up vertical	Skip Logic Group*	Search experience
				Returned not enough or no results
				Returned results that were too similar/redundant
				Results were not relevant to my search terms or needs
				I was not sure what words to use in my search
				I needed to search too many terms/words to get what I wanted
				Other	X
		X	What other issues did you experience with the search feature today?			N	Text area, no char limit	Skip Logic Group*	OE_Search Experience
		T	Did you experience any issues navigating the website today?	Yes	U	Y	Checkbox, one-up vertical	Skip Logic Group	Navigation Issues
				No
		U	What issues did you experience today?	Could not find the appropriate navigational links on most of your pages		Y	Radio button, one-up vertical	Skip Logic Group	Specific Nav Issues
				Too many links or navigational choices
				Links did not take me where I expected
				Had difficulty finding detailed or related information on your pages
				Links didn't work
				Other, please specify:	V
		V	What other navigational issues did you experience today?			N	Text area, no char limit	Skip Logic Group	Other Nav Issues
KMJ6515Q013		A	If you used the site's search feature or the forms search, please describe your search experience.	Search delivered the expected results		Y	Checkbox, one-up vertical	Skip Logic Group*	Search experience
				Top recommendations were helpful
				Returned too many results
				Returned not enough or no results
				Returned results that were too similar/redundant
				Results were not relevant to my search terms or needs
				I was not sure what words to use in my search
				Search required too many refinements to get what I wanted
				Other
COU0269868		C	Was this your first experience with the site's search feature?	Yes		Y	Drop down, select one	Skip Logic Group*	Returning Search User
				No	D
				Don't know/can't remember
COU0269869		D	How did your experience with the search feature today compare with your previous experience(s)?	Better	E	Y	Drop down, select one	Skip Logic Group*	Comparative Search Experience
				Worse	F
				Don't know/can't remember
COU0269871		E	Why was your experience with the search feature better today?			N	Text area, no char limit	Skip Logic Group*	OE_Better Search
COU0269870		F	Why was your experience with the search feature worse today?			N	Text area, no char limit	Skip Logic Group*	OE_Worse Search
KMJ6515Q014		B	If you used navigational methods to find your information, please describe your navigational experience on this site.	Navigation worked as expected		Y	Checkbox, one-up vertical	Skip Logic Group*	Navigational experience
				Navigation options and links were intuitive
				Banners and icons were useful
				Consistent page elements (header and footer) made navigation easy
				Could not find the appropriate navigational links on most of your web pages
				Too many links or navigational choices
				Links did not take me where I expected
				Had difficulty finding detailed information on your web pages
				Had difficulty finding related information on your web pages
				Navigation did not support what I was trying to accomplish
				Would often feel lost, and did not know where I was on your site
				Had various technical difficulties (links didn't work, received error messages, etc.)
				Other
KMJ6515Q015	Accomplish		Did you accomplish what you wanted to do today on this site?	Yes		Y	Drop down, select one	Skip Logic Group*	Accomplish
				Still looking	A,B
				No	A,B
KMJ6515Q016	OE_Accomplish	A	Please tell us why you were unable to accomplish your task/find your information today.			N	Text area, no char limit	Skip Logic Group*	Not accomplished
KMJ6515Q017		B	What do you plan to do next?	Come back to the site later		Y	Radio button, one-up vertical	Skip Logic Group*	Do next
				Keep searching the Internet
				Call the 1-800 number/contact USCIS Contact Center
				Visit the USCIS office/make an appointment
				Call/talk to an immigration attorney
				Call the United States embassy
				Other
KMJ6515Q018			How do you prefer to access this site?	Computer/laptop		Y	Drop down, select one		Access
				Mobile phone	B
				Mobile tablet	B
				No preference
		B	Why is that your preferred method of accessing the site?			N	Text area, no char limit		OE_Why No Desktop
KMJ6515Q019			Which of the following sites/sections, if any, have you also visited?	myUSCIS		Y	Checkbox, one-up vertical		Sites/sections
				Citizenship Resource Center
				E-Verify
				Self Check/myE-Verify
				SAVE (Systematic Alien Verification for Entitlements) Program
				I-9 Central
				WelcometoUSA.gov
				U.S. Department of State
				None of the above
KMJ6515Q020	OE_Improve Experience		What else would you like to share with us to help improve your online experience with USCIS.gov?			N	Text area, no char limit		Improvement
	a11_satisfaction		Please rate your level of agreement with the following statements about your experience on the website today. I am satisfied with the service I received from USCIS.	1=Strongly Disagree		N	Radio button, scale, no don't know		A11 Satisfaction
				2
				3
				4
				5=Strongly Agree
	a11_confidence		This interaction increased my confidence in USCIS.	1=Strongly Disagree		N	Radio button, scale, no don't know		A11 Confidence
				2
				3
				4
				5=Strongly Agree

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Sheet 4: CQs (9-16-19)

Model Name: USCIS v2				Red & Strike-Through: Delete
Model ID: RZYMl0pQpJQsEFZFBB4hJA4C				Underlined & Italicized: Re-order
Partitioned: YES 2MQ				Pink: Addition
Date: 07/31/2018				Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
KMJ6515Q001	Visit Frequency		How often do you visit this site?	First time		Y	Drop down, select one	Skip Logic Group*	Visit Frequency
				Daily
				Weekly
				Monthly
				Once every few months
				Once every 6 months or less
KMJ6515Q002	Role		What is your primary role in visiting the site today?	U.S. born citizen		Y	Radio button, one-up vertical	Skip Logic Group*	Role
				Naturalized U.S. citizen
				Permanent Resident (green card holder)
				Conditional Resident
				Citizen of a foreign country
				Fiancé K-1
				Visitor/nonimmigrant
				Asylum seeker
				Visa seeker
				Spouse of US citizen
				Temporary Worker
				Student or Exchange Visitor
				Employer
				Attorney
				Other, please specify:	A
KMJ6515Q003		A	Other role.			N	Text field, <100 char	Skip Logic Group*	Other role
KMJ6515Q004			What area of the site were you primarily visiting today?	Forms		Y	Drop down, select one	Skip Logic Group*	Area Visited
				News
				Citizenship
				Green card
				Tools
				Laws
				Services
				Events
				Policy Manual	A, B
				Other Services
				Other
COU0326930		A	Did you find what you were looking for?	Yes		Y	Drop down, select one	Skip Logic Group*	Info Found?
				No
				I found only some information
COU0326931		B	Specifically, what policy information were you looking for today?			N	Text area, no char limit	Skip Logic Group*	OE_Info Found
KMJ6515Q005	Primary Reason: Federal Government or Informational Non-Profit		What was your primary reason for visiting the site today?	Just browsing		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
				Get general information before I file my case
				Check my case status	B
				Working in the USA				Randomize
				Find citizenship information	E
				Research green card information	C
				Find form(s)	D
				Download form(s)	D
				Create an account
				Find/check filing fees
				Research immigration laws
				Read latest news releases
				Learn about USCIS
				Find a USCIS office
				Read about USCIS policy
				Make an appointment
				Other, please specify:	A			Anchor Answer Choice
KMJ6515Q006		A	Other primary reason.			N	Text area, no char limit	Skip Logic Group*	Other reason
KMJ6515Q007		B	What specifically under case status did you try to accomplish?	Check my case status online		Y	Radio button, one-up vertical	Skip Logic Group*	Case Status
				Sign in to my account
				Change my address on file
				Get automatic updates about my case
				Ask questions about my case
				See office case processing times
				Other
KMJ6515Q008		C	What specific green card information were you looking for?	Find out how to obtain green card through family		Y	Radio button, one-up vertical	Skip Logic Group*	Green Card
				Remove conditions on my green card
				Renew or replace my green card
				Find out how to obtain green card through a job
				Travel outside of U.S.
				Find other ways to get a green card
				Research green card processes and procedures
				Help my relative become a permanent resident (by U.S. citizen)
				Other
KMJ6515Q009		D	What type of forms were you looking for?	Citizenship and Naturalization-Based Forms		Y	Radio button, one-up vertical	Skip Logic Group*	Forms
				Green Card-Based Forms
				Family-Based Forms
				Employment-Based Forms
				Humanitarian Benefits-Based Forms
				Adoptions-Based Forms
				Department of State (DS) and Other Non-USCIS Forms
				I-94 Arrival/Departure Forms
				Other
KMJ6515Q010		E	What specific citizenship information were you looking for?	General information regarding applying for citizenship		Y	Radio button, one-up vertical	Skip Logic Group*	Citizenship
				Citizenship through naturalization
				Citizenship for spouses of U.S. citizens
				Citizenship through parents
				Exceptions and accommodations
				Passports
				Citizenship for Military personnel and family members
				General information on naturalization
				Naturalization test
				Naturalization test study materials
				Naturalization ceremonies
				Other
HOP0252918			Did you create an account during your visit today?	Yes		Y	Radio button, one-up vertical		Account
				No
				I already have an account
KMJ6515Q011			On whose behalf were you looking for information today?	Myself		Y	Drop down, select one		Behalf
				Family member/relative
				Friend
				Client
				Student
				Fiancé
				Employer/employee
				Other
KMJ6515Q012			What method did you primarily use to find information on this site?	Site's search feature	A, C	Y	Drop down, select one	Skip Logic Group*	Method
				Top navigation bar	B
				Links on the pages	B
				Forms search	A
				Homepage banners or icons	B
				A-Z Index	B
				Chat feature (Emma)
				Used an external search engine (e.g., Google)
				Just browsing	B
				Other
KMJ6515Q013		A	If you used the site's search feature or the forms search, please describe your search experience.	Search delivered the expected results		Y	Checkbox, one-up vertical	Skip Logic Group*	Search experience
				Top recommendations were helpful
				Returned too many results
				Returned not enough or no results
				Returned results that were too similar/redundant
				Results were not relevant to my search terms or needs
				I was not sure what words to use in my search
				Search required too many refinements to get what I wanted
				Other
COU0269868		C	Was this your first experience with the site's search feature?	Yes		Y	Drop down, select one	Skip Logic Group*	Returning Search User
				No	D
				Don't know/can't remember
COU0269869		D	How did your experience with the search feature today compare with your previous experience(s)?	Better	E	Y	Drop down, select one	Skip Logic Group*	Comparative Search Experience
				Worse	F
				Don't know/can't remember
COU0269871		E	Why was your experience with the search feature better today?			N	Text area, no char limit	Skip Logic Group*	OE_Better Search
COU0269870		F	Why was your experience with the search feature worse today?			N	Text area, no char limit	Skip Logic Group*	OE_Worse Search
KMJ6515Q014		B	If you used navigational methods to find your information, please describe your navigational experience on this site.	Navigation worked as expected		Y	Checkbox, one-up vertical	Skip Logic Group*	Navigational experience
				Navigation options and links were intuitive
				Banners and icons were useful
				Consistent page elements (header and footer) made navigation easy
				Could not find the appropriate navigational links on most of your web pages
				Too many links or navigational choices
				Links did not take me where I expected
				Had difficulty finding detailed information on your web pages
				Had difficulty finding related information on your web pages
				Navigation did not support what I was trying to accomplish
				Would often feel lost, and did not know where I was on your site
				Had various technical difficulties (links didn't work, received error messages, etc.)
				Other
KMJ6515Q015	Accomplish		Did you accomplish what you wanted to do today on this site?	Yes		Y	Drop down, select one	Skip Logic Group*	Accomplish
				Still looking	A,B
				No	A,B
KMJ6515Q016	OE_Accomplish	A	Please tell us why you were unable to accomplish your task/find your information today.			N	Text area, no char limit	Skip Logic Group*	Not accomplished
KMJ6515Q017		B	What do you plan to do next?	Come back to the site later		Y	Radio button, one-up vertical	Skip Logic Group*	Do next
				Keep searching the Internet
				Call the 1-800 number/contact USCIS Contact Center
				Visit the USCIS office/make an appointment
				Call/talk to an immigration attorney
				Call the United States embassy
				Other
KMJ6515Q018			How do you prefer to access this site?	Computer/laptop		Y	Drop down, select one		Access
				Mobile phone
				Mobile tablet
				No preference
KMJ6515Q019			Which of the following sites/sections, if any, have you also visited?	myUSCIS		Y	Checkbox, one-up vertical		Sites/sections
				Citizenship Resource Center
				E-Verify
				Self Check/myE-Verify
				SAVE (Systematic Alien Verification for Entitlements) Program
				I-9 Central
				WelcometoUSA.gov
				U.S. Department of State
				None of the above
KMJ6515Q020	OE_Improve Experience		What else would you like to share with us to help improve your online experience with USCIS.gov?			N	Text area, no char limit		Improvement

---

Sheet 5: CQs (9-12-19)

Model Name: USCIS v2				Red & Strike-Through: Delete
Model ID: RZYMl0pQpJQsEFZFBB4hJA4C				Underlined & Italicized: Re-order
Partitioned: YES 2MQ				Pink: Addition
Date: 07/31/2018				Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
KMJ6515Q001	Visit Frequency		How often do you visit this site?	First time		Y	Drop down, select one	Skip Logic Group*	Visit Frequency
				Daily
				Weekly
				Monthly
				Once every few months
				Once every 6 months or less
KMJ6515Q002	Role		What is your primary role in visiting the site today?	U.S. born citizen		Y	Radio button, one-up vertical	Skip Logic Group*	Role
				Naturalized U.S. citizen
				Permanent Resident (green card holder)
				Conditional Resident
				Citizen of a foreign country
				Fiancé K-1
				Visitor/nonimmigrant
				Asylum seeker
				Visa seeker
				Spouse of US citizen
				Temporary Worker
				Student or Exchange Visitor
				Employer
				Attorney
				Other, please specify:	A
KMJ6515Q003		A	Other role.			N	Text field, <100 char	Skip Logic Group*	Other role
KMJ6515Q004			What area of the site were you primarily visiting today?	Forms		Y	Drop down, select one	Skip Logic Group*	Area Visited
				News
				Citizenship
				Green card
				Tools
				Laws
				Services
				Events
				Policy Manual	A, B
				Other Services
				Other
		A	Did you find what you were looking for?	Yes		Y	Drop down, select one	Skip Logic Group*	Info Found?
				No
				I found only some information
		B	Specifically, what policy information were you looking for today?			N	Text area, no char limit	Skip Logic Group*	OE_Info Found
KMJ6515Q005	Primary Reason: Federal Government or Informational Non-Profit		What was your primary reason for visiting the site today?	Just browsing		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
				Get general information before I file my case
				Check my case status	B
				Working in the USA				Randomize
				Find citizenship information	E
				Research green card information	C
				Find form(s)	D
				Download form(s)	D
				Create an account
				Find/check filing fees
				Research immigration laws
				Read latest news releases
				Learn about USCIS
				Find a USCIS office
				Read about USCIS policy
				Make an appointment
				Other, please specify:	A			Anchor Answer Choice
KMJ6515Q006		A	Other primary reason.			N	Text area, no char limit	Skip Logic Group*	Other reason
KMJ6515Q007		B	What specifically under case status did you try to accomplish?	Check my case status online		Y	Radio button, one-up vertical	Skip Logic Group*	Case Status
				Sign in to my account
				Change my address on file
				Get automatic updates about my case
				Ask questions about my case
				See office case processing times
				Other
KMJ6515Q008		C	What specific green card information were you looking for?	Find out how to obtain green card through family		Y	Radio button, one-up vertical	Skip Logic Group*	Green Card
				Remove conditions on my green card
				Renew or replace my green card
				Find out how to obtain green card through a job
				Travel outside of U.S.
				Find other ways to get a green card
				Research green card processes and procedures
				Help my relative become a permanent resident (by U.S. citizen)
				Other
KMJ6515Q009		D	What type of forms were you looking for?	Citizenship and Naturalization-Based Forms		Y	Radio button, one-up vertical	Skip Logic Group*	Forms
				Green Card-Based Forms
				Family-Based Forms
				Employment-Based Forms
				Humanitarian Benefits-Based Forms
				Adoptions-Based Forms
				Department of State (DS) and Other Non-USCIS Forms
				I-94 Arrival/Departure Forms
				Other
KMJ6515Q010		E	What specific citizenship information were you looking for?	General information regarding applying for citizenship		Y	Radio button, one-up vertical	Skip Logic Group*	Citizenship
				Citizenship through naturalization
				Citizenship for spouses of U.S. citizens
				Citizenship through parents
				Exceptions and accommodations
				Passports
				Citizenship for Military personnel and family members
				General information on naturalization
				Naturalization test
				Naturalization test study materials
				Naturalization ceremonies
				Other
HOP0252918			Did you create an account during your visit today?	Yes		Y	Radio button, one-up vertical		Account
				No
				I already have an account
KMJ6515Q011			On whose behalf were you looking for information today?	Myself		Y	Drop down, select one		Behalf
				Family member/relative
				Friend
				Client
				Student
				Fiancé
				Employer/employee
				Other
KMJ6515Q012			What method did you primarily use to find information on this site?	Site's search feature	A, C	Y	Drop down, select one	Skip Logic Group*	Method
				Top navigation bar	B
				Links on the pages	B
				Forms search	A
				Homepage banners or icons	B
				A-Z Index	B
				Chat feature (Emma)
				Used an external search engine (e.g., Google)
				Just browsing	B
				Other
KMJ6515Q013		A	If you used the site's search feature or the forms search, please describe your search experience.	Search delivered the expected results		Y	Checkbox, one-up vertical	Skip Logic Group*	Search experience
				Top recommendations were helpful
				Returned too many results
				Returned not enough or no results
				Returned results that were too similar/redundant
				Results were not relevant to my search terms or needs
				I was not sure what words to use in my search
				Search required too many refinements to get what I wanted
				Other
COU0269868		C	Was this your first experience with the site's search feature?	Yes		Y	Drop down, select one	Skip Logic Group*	Returning Search User
				No	D
				Don't know/can't remember
COU0269869		D	How did your experience with the search feature today compare with your previous experience(s)?	Better	E	Y	Drop down, select one	Skip Logic Group*	Comparative Search Experience
				Worse	F
				Don't know/can't remember
COU0269871		E	Why was your experience with the search feature better today?			N	Text area, no char limit	Skip Logic Group*	OE_Better Search
COU0269870		F	Why was your experience with the search feature worse today?			N	Text area, no char limit	Skip Logic Group*	OE_Worse Search
KMJ6515Q014		B	If you used navigational methods to find your information, please describe your navigational experience on this site.	Navigation worked as expected		Y	Checkbox, one-up vertical	Skip Logic Group*	Navigational experience
				Navigation options and links were intuitive
				Banners and icons were useful
				Consistent page elements (header and footer) made navigation easy
				Could not find the appropriate navigational links on most of your web pages
				Too many links or navigational choices
				Links did not take me where I expected
				Had difficulty finding detailed information on your web pages
				Had difficulty finding related information on your web pages
				Navigation did not support what I was trying to accomplish
				Would often feel lost, and did not know where I was on your site
				Had various technical difficulties (links didn't work, received error messages, etc.)
				Other
KMJ6515Q015	Accomplish		Did you accomplish what you wanted to do today on this site?	Yes		Y	Drop down, select one	Skip Logic Group*	Accomplish
				Still looking	A,B
				No	A,B
KMJ6515Q016	OE_Accomplish	A	Please tell us why you were unable to accomplish your task/find your information today.			N	Text area, no char limit	Skip Logic Group*	Not accomplished
KMJ6515Q017		B	What do you plan to do next?	Come back to the site later		Y	Radio button, one-up vertical	Skip Logic Group*	Do next
				Keep searching the Internet
				Call the 1-800 number/contact USCIS Contact Center
				Visit the USCIS office/make an appointment
				Call/talk to an immigration attorney
				Call the United States embassy
				Other
KMJ6515Q018			How do you prefer to access this site?	Computer/laptop		Y	Drop down, select one		Access
				Mobile phone
				Mobile tablet
				No preference
KMJ6515Q019			Which of the following sites/sections, if any, have you also visited?	myUSCIS		Y	Checkbox, one-up vertical		Sites/sections
				Citizenship Resource Center
				E-Verify
				Self Check/myE-Verify
				SAVE (Systematic Alien Verification for Entitlements) Program
				I-9 Central
				WelcometoUSA.gov
				U.S. Department of State
				None of the above
KMJ6515Q020	OE_Improve Experience		What else would you like to share with us to help improve your online experience with USCIS.gov?			N	Text area, no char limit		Improvement

---

Sheet 6: CQs (8-15-19)

Model Name: USCIS v2				Red & Strike-Through: Delete
Model ID: RZYMl0pQpJQsEFZFBB4hJA4C				Underlined & Italicized: Re-order
Partitioned: YES 2MQ				Pink: Addition
Date: 07/31/2018				Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
KMJ6515Q001	Visit Frequency		How often do you visit this site?	First time		Y	Drop down, select one	Skip Logic Group*	Visit Frequency
				Daily
				Weekly
				Monthly
				Once every few months
				Once every 6 months or less
KMJ6515Q002	Role		What is your primary role in visiting the site today?	U.S. born citizen		Y	Radio button, one-up vertical	Skip Logic Group*	Role
				Naturalized U.S. citizen
				Permanent Resident (green card holder)
				Conditional Resident
				Citizen of a foreign country
				Fiancé K-1
				Visitor/nonimmigrant
				Asylum seeker
				Visa seeker
				Spouse of US citizen
				Temporary Worker
				Student or Exchange Visitor
				Employer
				Attorney
				Other, please specify:	A
KMJ6515Q003		A	Other role.			N	Text field, <100 char	Skip Logic Group*	Other role
KMJ6515Q004			What area of the site were you primarily visiting today?	Forms		Y	Drop down, select one		Area Visited
				News
				Citizenship
				Green card
				Tools
				Laws
				Services
				Events
				Other Services
				Other
KMJ6515Q005	Primary Reason: Federal Government or Informational Non-Profit		What was your primary reason for visiting the site today?	Just browsing		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
				Get general information before I file my case
				Check my case status	B
				Working in the USA				Randomize
				Find citizenship information	E
				Research green card information	C
				Find form(s)	D
				Download form(s)	D
				Create an account
				Find/check filing fees
				Research immigration laws
				Read latest news releases
				Learn about USCIS
				Find a USCIS office
				Make an appointment
				Other, please specify:	A			Anchor Answer Choice
KMJ6515Q006		A	Other primary reason.			N	Text area, no char limit	Skip Logic Group*	Other reason
KMJ6515Q007		B	What specifically under case status did you try to accomplish?	Check my case status online		Y	Radio button, one-up vertical	Skip Logic Group*	Case Status
				Sign in to my account
				Change my address on file
				Get automatic updates about my case
				Ask questions about my case
				See office case processing times
				Other
KMJ6515Q008		C	What specific green card information were you looking for?	Find out how to obtain green card through family		Y	Radio button, one-up vertical	Skip Logic Group*	Green Card
				Remove conditions on my green card
				Renew or replace my green card
				Find out how to obtain green card through a job
				Travel outside of U.S.
				Find other ways to get a green card
				Research green card processes and procedures
				Help my relative become a permanent resident (by U.S. citizen)
				Other
KMJ6515Q009		D	What type of forms were you looking for?	Citizenship and Naturalization-Based Forms		Y	Radio button, one-up vertical	Skip Logic Group*	Forms
				Green Card-Based Forms
				Family-Based Forms
				Employment-Based Forms
				Humanitarian Benefits-Based Forms
				Adoptions-Based Forms
				Department of State (DS) and Other Non-USCIS Forms
				I-94 Arrival/Departure Forms
				Other
KMJ6515Q010		E	What specific citizenship information were you looking for?	General information regarding applying for citizenship		Y	Radio button, one-up vertical	Skip Logic Group*	Citizenship
				Citizenship through naturalization
				Citizenship for spouses of U.S. citizens
				Citizenship through parents
				Exceptions and accommodations
				Passports
				Citizenship for Military personnel and family members
				General information on naturalization
				Naturalization test
				Naturalization test study materials
				Naturalization ceremonies
				Other
HOP0252918			Did you create an account during your visit today?	Yes		Y	Radio button, one-up vertical		Account
				No
				I already have an account
KMJ6515Q011			On whose behalf were you looking for information today?	Myself		Y	Drop down, select one		Behalf
				Family member/relative
				Friend
				Client
				Student
				Fiancé
				Employer/employee
				Other
KMJ6515Q012			What method did you primarily use to find information on this site?	Site's search feature	A, C	Y	Drop down, select one	Skip Logic Group*	Method
				Top navigation bar	B
				Links on the pages	B
				Forms search	A
				Homepage banners or icons	B
				A-Z Index	B
				Chat feature (Emma)
				Used an external search engine (e.g., Google)
				Just browsing	B
				Other
KMJ6515Q013		A	If you used the site's search feature or the forms search, please describe your search experience.	Search delivered the expected results		Y	Checkbox, one-up vertical	Skip Logic Group*	Search experience
				Top recommendations were helpful
				Returned too many results
				Returned not enough or no results
				Returned results that were too similar/redundant
				Results were not relevant to my search terms or needs
				I was not sure what words to use in my search
				Search required too many refinements to get what I wanted
				Other
COU0269868		C	Was this your first experience with the site's search feature?	Yes		Y	Drop down, select one	Skip Logic Group*	Returning Search User
				No	D
				Don't know/can't remember
COU0269869		D	How did your experience with the search feature today compare with your previous experience(s)?	Better	E	Y	Drop down, select one	Skip Logic Group*	Comparative Search Experience
				Worse	F
				Don't know/can't remember
COU0269871		E	Why was your experience with the search feature better today?			N	Text area, no char limit	Skip Logic Group*	OE_Better Search
COU0269870		F	Why was your experience with the search feature worse today?			N	Text area, no char limit	Skip Logic Group*	OE_Worse Search
KMJ6515Q014		B	If you used navigational methods to find your information, please describe your navigational experience on this site.	Navigation worked as expected		Y	Checkbox, one-up vertical	Skip Logic Group*	Navigational experience
				Navigation options and links were intuitive
				Banners and icons were useful
				Consistent page elements (header and footer) made navigation easy
				Could not find the appropriate navigational links on most of your web pages
				Too many links or navigational choices
				Links did not take me where I expected
				Had difficulty finding detailed information on your web pages
				Had difficulty finding related information on your web pages
				Navigation did not support what I was trying to accomplish
				Would often feel lost, and did not know where I was on your site
				Had various technical difficulties (links didn't work, received error messages, etc.)
				Other
KMJ6515Q015	Accomplish		Did you accomplish what you wanted to do today on this site?	Yes		Y	Drop down, select one	Skip Logic Group*	Accomplish
				Still looking	A,B
				No	A,B
KMJ6515Q016	OE_Accomplish	A	Please tell us why you were unable to accomplish your task/find your information today.			N	Text area, no char limit	Skip Logic Group*	Not accomplished
KMJ6515Q017		B	What do you plan to do next?	Come back to the site later		Y	Radio button, one-up vertical	Skip Logic Group*	Do next
				Keep searching the Internet
				Call the 1-800 number/contact USCIS Contact Center
				Visit the USCIS office/make an appointment
				Call/talk to an immigration attorney
				Call the United States embassy
				Other
KMJ6515Q018			How do you prefer to access this site?	Computer/laptop		Y	Drop down, select one		Access
				Mobile phone
				Mobile tablet
				No preference
KMJ6515Q019			Which of the following sites/sections, if any, have you also visited?	myUSCIS		Y	Checkbox, one-up vertical		Sites/sections
				Citizenship Resource Center
				E-Verify
				Self Check/myE-Verify
				SAVE (Systematic Alien Verification for Entitlements) Program
				I-9 Central
				WelcometoUSA.gov
				U.S. Department of State
				None of the above
KMJ6515Q020	OE_Improve Experience		What else would you like to share with us to help improve your online experience with USCIS.gov?			N	Text area, no char limit		Improvement

---

Sheet 7: CQs (5-2-19)

Model Name: USCIS v2				Red & Strike-Through: Delete
Model ID				Underlined & Italicized: Re-order
Partitioned: YES 2MQ				Pink: Addition
Date: 07/31/2018				Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
KMJ6515Q001	Visit Frequency		How often do you visit this site?	First time		Y	Drop down, select one	Skip Logic Group*	Visit Frequency
				Daily
				Weekly
				Monthly
				Once every few months
				Once every 6 months or less
KMJ6515Q002	Role		What is your primary role in visiting the site today?	U.S. born citizen		Y	Radio button, one-up vertical	Skip Logic Group*	Role
				Naturalized U.S. citizen
				Permanent Resident (green card holder)
				Conditional Resident
				Citizen of a foreign country
				Fiancé K-1
				Visitor/nonimmigrant
				Asylum seeker
				Visa seeker
				Spouse of US citizen
				Temporary Worker
				Student or Exchange Visitor
				Employer
				Attorney
				Other, please specify:	A
KMJ6515Q003		A	Other role.			N	Text field, <100 char	Skip Logic Group*	Other role
KMJ6515Q004			What area of the site were you primarily visiting today?	Forms		Y	Drop down, select one		Area Visited
				News
				Citizenship
				Green card
				Tools
				Laws
				Services
				Events
				Other Services
				Other
KMJ6515Q005	Primary Reason: Federal Government or Informational Non-Profit		What was your primary reason for visiting the site today?	Just browsing		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
				Get general information before I file my case
				Check my case status	B
				Working in the USA				Randomize
				Find citizenship information	E
				Research green card information	C
				Find form(s)	D
				Download form(s)	D
				Create an account
				Find/check filing fees
				Research immigration laws
				Read latest news releases
				Learn about USCIS
				Find a USCIS office
				Make an appointment
				Other, please specify:	A			Anchor Answer Choice
KMJ6515Q006		A	Other primary reason.			N	Text area, no char limit	Skip Logic Group*	Other reason
KMJ6515Q007		B	What specifically under case status did you try to accomplish?	Check my case status online		Y	Radio button, one-up vertical	Skip Logic Group*	Case Status
				Sign in to my account
				Change my address on file
				Get automatic updates about my case
				Ask questions about my case
				See office case processing times
				Other
KMJ6515Q008		C	What specific green card information were you looking for?	Find out how to obtain green card through family		Y	Radio button, one-up vertical	Skip Logic Group*	Green Card
				Remove conditions on my green card
				Renew or replace my green card
				Find out how to obtain green card through a job
				Travel outside of U.S.
				Find other ways to get a green card
				Research green card processes and procedures
				Help my relative become a permanent resident (by U.S. citizen)
				Other
KMJ6515Q009		D	What type of forms were you looking for?	Citizenship and Naturalization-Based Forms		Y	Radio button, one-up vertical	Skip Logic Group*	Forms
				Green Card-Based Forms
				Family-Based Forms
				Employment-Based Forms
				Humanitarian Benefits-Based Forms
				Adoptions-Based Forms
				Department of State (DS) and Other Non-USCIS Forms
				I-94 Arrival/Departure Forms
				Other
KMJ6515Q010		E	What specific citizenship information were you looking for?	General information regarding applying for citizenship		Y	Radio button, one-up vertical	Skip Logic Group*	Citizenship
				Citizenship through naturalization
				Citizenship for spouses of U.S. citizens
				Citizenship through parents
				Exceptions and accommodations
				Passports
				Citizenship for Military personnel and family members
				General information on naturalization
				Naturalization test
				Naturalization test study materials
				Naturalization ceremonies
				Other
HOP0252918			Did you create an account during your visit today?	Yes		Y	Radio button, one-up vertical		Account
				No
				I already have an account
KMJ6515Q011			On whose behalf were you looking for information today?	Myself		Y	Drop down, select one		Behalf
				Family member/relative
				Friend
				Client
				Student
				Fiancé
				Employer/employee
				Other
KMJ6515Q012			What method did you primarily use to find information on this site?	Site's search feature	A, C	Y	Drop down, select one	Skip Logic Group*	Method
				Top navigation bar	B
				Links on the pages	B
				Forms search	A
				Homepage banners or icons	B
				A-Z Index	B
				Chat feature (Emma)
				Used an external search engine (e.g., Google)
				Just browsing	B
				Other
KMJ6515Q013		A	If you used the site's search feature or the forms search, please describe your search experience.	Search delivered the expected results		Y	Checkbox, one-up vertical	Skip Logic Group*	Search experience
				Top recommendations were helpful
				Returned too many results
				Returned not enough or no results
				Returned results that were too similar/redundant
				Results were not relevant to my search terms or needs
				I was not sure what words to use in my search
				Search required too many refinements to get what I wanted
				Other
COU0269868		C	Was this your first experience with the site's search feature?	Yes		Y	Drop down, select one	Skip Logic Group*	Returning Search User
				No	D
				Don't know/can't remember
COU0269869		D	How did your experience with the search feature today compare with your previous experience(s)?	Better	E	Y	Drop down, select one	Skip Logic Group*	Comparative Search Experience
				Worse	F
				Don't know/can't remember
		E	Why was your experience with the search feature better today?			N	Text area, no char limit	Skip Logic Group*	OE_Better Search
		F	Why was your experience with the search feature worse today?			N	Text area, no char limit	Skip Logic Group*	OE_Worse Search
KMJ6515Q014		B	If you used navigational methods to find your information, please describe your navigational experience on this site.	Navigation worked as expected		Y	Checkbox, one-up vertical	Skip Logic Group*	Navigational experience
				Navigation options and links were intuitive
				Banners and icons were useful
				Consistent page elements (header and footer) made navigation easy
				Could not find the appropriate navigational links on most of your web pages
				Too many links or navigational choices
				Links did not take me where I expected
				Had difficulty finding detailed information on your web pages
				Had difficulty finding related information on your web pages
				Navigation did not support what I was trying to accomplish
				Would often feel lost, and did not know where I was on your site
				Had various technical difficulties (links didn't work, received error messages, etc.)
				Other
KMJ6515Q015	Accomplish		Did you accomplish what you wanted to do today on this site?	Yes		Y	Drop down, select one	Skip Logic Group*	Accomplish
				Still looking	A,B
				No	A,B
KMJ6515Q016	OE_Accomplish	A	Please tell us why you were unable to accomplish your task/find your information today.			N	Text area, no char limit	Skip Logic Group*	Not accomplished
KMJ6515Q017		B	What do you plan to do next?	Come back to the site later		Y	Radio button, one-up vertical	Skip Logic Group*	Do next
				Keep searching the Internet
				Call the 1-800 number/contact USCIS Contact Center
				Visit the USCIS office/make an appointment
				Call/talk to an immigration attorney
				Call the United States embassy
				Other
KMJ6515Q018			How do you prefer to access this site?	Computer/laptop		Y	Drop down, select one		Access
				Mobile phone
				Mobile tablet
				No preference
KMJ6515Q019			Which of the following sites/sections, if any, have you also visited?	myUSCIS		Y	Checkbox, one-up vertical		Sites/sections
				Citizenship Resource Center
				E-Verify
				Self Check/myE-Verify
				SAVE (Systematic Alien Verification for Entitlements) Program
				I-9 Central
				WelcometoUSA.gov
				U.S. Department of State
				None of the above
KMJ6515Q020	OE_Improve Experience		What else would you like to share with us to help improve your online experience with USCIS.gov?			N	Text area, no char limit		Improvement

---

Sheet 8: CQs (3-18-19)

Model Name: USCIS v2				Red & Strike-Through: Delete
Model ID				Underlined & Italicized: Re-order
Partitioned: YES 2MQ				Pink: Addition
Date: 07/31/2018				Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
KMJ6515Q001	Visit Frequency		How often do you visit this site?	First time		Y	Drop down, select one	Skip Logic Group*	Visit Frequency
				Daily
				Weekly
				Monthly
				Once every few months
				Once every 6 months or less
KMJ6515Q002	Role		What is your primary role in visiting the site today?	U.S. born citizen		Y	Radio button, one-up vertical	Skip Logic Group*	Role
				Naturalized U.S. citizen
				Permanent Resident (green card holder)
				Conditional Resident
				Citizen of a foreign country
				Fiancé K-1
				Visitor/nonimmigrant
				Asylum seeker
				Visa seeker
				Spouse of US citizen
				Temporary Worker
				Student or Exchange Visitor
				Employer
				Attorney
				Other, please specify:	A
KMJ6515Q003		A	Other role.			N	Text field, <100 char	Skip Logic Group*	Other role
KMJ6515Q004			What area of the site were you primarily visiting today?	Forms		Y	Drop down, select one		Area Visited
				News
				Citizenship
				Green card
				Tools
				Laws
				Services
				Events
				Other Services
				Other
KMJ6515Q005	Primary Reason: Federal Government or Informational Non-Profit		What was your primary reason for visiting the site today?	Just browsing		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
				Get general information before I file my case
				Check my case status	B
				Working in the USA				Randomize
				Find citizenship information	E
				Research green card information	C
				Find form(s)	D
				Download form(s)	D
				Create an account
				Find/check filing fees
				Research immigration laws
				Read latest news releases
				Learn about USCIS
				Find a USCIS office
				Make an appointment
				Other, please specify:	A			Anchor Answer Choice
KMJ6515Q006		A	Other primary reason.			N	Text area, no char limit	Skip Logic Group*	Other reason
KMJ6515Q007		B	What specifically under case status did you try to accomplish?	Check my case status online		Y	Radio button, one-up vertical	Skip Logic Group*	Case Status
				Sign in to my account
				Change my address on file
				Get automatic updates about my case
				Ask questions about my case
				See office case processing times
				Other
KMJ6515Q008		C	What specific green card information were you looking for?	Find out how to obtain green card through family		Y	Radio button, one-up vertical	Skip Logic Group*	Green Card
				Remove conditions on my green card
				Renew or replace my green card
				Find out how to obtain green card through a job
				Travel outside of U.S.
				Find other ways to get a green card
				Research green card processes and procedures
				Help my relative become a permanent resident (by U.S. citizen)
				Other
KMJ6515Q009		D	What type of forms were you looking for?	Citizenship and Naturalization-Based Forms		Y	Radio button, one-up vertical	Skip Logic Group*	Forms
				Green Card-Based Forms
				Family-Based Forms
				Employment-Based Forms
				Humanitarian Benefits-Based Forms
				Adoptions-Based Forms
				Department of State (DS) and Other Non-USCIS Forms
				I-94 Arrival/Departure Forms
				Other
KMJ6515Q010		E	What specific citizenship information were you looking for?	General information regarding applying for citizenship		Y	Radio button, one-up vertical	Skip Logic Group*	Citizenship
				Citizenship through naturalization
				Citizenship for spouses of U.S. citizens
				Citizenship through parents
				Exceptions and accommodations
				Passports
				Citizenship for Military personnel and family members
				General information on naturalization
				Naturalization test
				Naturalization test study materials
				Naturalization ceremonies
				Other
HOP0252918			Did you create an account during your visit today?	Yes		Y	Radio button, one-up vertical		Account
				No
				I already have an account
KMJ6515Q011			On whose behalf were you looking for information today?	Myself		Y	Drop down, select one		Behalf
				Family member/relative
				Friend
				Client
				Student
				Fiancé
				Employer/employee
				Other
KMJ6515Q012			What method did you primarily use to find information on this site?	Site's search feature	A	Y	Drop down, select one	Skip Logic Group*	Method
				Top navigation bar	B
				Links on the pages	B
				Forms search	A
				Homepage banners or icons	B
				A-Z Index	B
				Chat feature (Emma)
				Used an external search engine (e.g., Google)
				Just browsing	B
				Other
KMJ6515Q013		A	If you used the site's search feature or the forms search, please describe your search experience.	Search delivered the expected results		Y	Checkbox, one-up vertical	Skip Logic Group*	Search experience
				Top recommendations were helpful
				Returned too many results
				Returned not enough or no results
				Returned results that were too similar/redundant
				Results were not relevant to my search terms or needs
				I was not sure what words to use in my search
				Search required too many refinements to get what I wanted
				Other
KMJ6515Q014		B	If you used navigational methods to find your information, please describe your navigational experience on this site.	Navigation worked as expected		Y	Checkbox, one-up vertical	Skip Logic Group*	Navigational experience
				Navigation options and links were intuitive
				Banners and icons were useful
				Consistent page elements (header and footer) made navigation easy
				Could not find the appropriate navigational links on most of your web pages
				Too many links or navigational choices
				Links did not take me where I expected
				Had difficulty finding detailed information on your web pages
				Had difficulty finding related information on your web pages
				Navigation did not support what I was trying to accomplish
				Would often feel lost, and did not know where I was on your site
				Had various technical difficulties (links didn't work, received error messages, etc.)
				Other
KMJ6515Q015	Accomplish		Did you accomplish what you wanted to do today on this site?	Yes		Y	Drop down, select one	Skip Logic Group*	Accomplish
				Still looking	A,B
				No	A,B
KMJ6515Q016	OE_Accomplish	A	Please tell us why you were unable to accomplish your task/find your information today.			N	Text area, no char limit	Skip Logic Group*	Not accomplished
KMJ6515Q017		B	What do you plan to do next?	Come back to the site later		Y	Radio button, one-up vertical	Skip Logic Group*	Do next
				Keep searching the Internet
				Call the 1-800 number/contact USCIS Contact Center
				Visit the USCIS office/make an appointment
				Call/talk to an immigration attorney
				Call the United States embassy
				Other
KMJ6515Q018			How do you prefer to access this site?	Computer/laptop		Y	Drop down, select one		Access
				Mobile phone
				Mobile tablet
				No preference
KMJ6515Q019			Which of the following sites/sections, if any, have you also visited?	myUSCIS		Y	Checkbox, one-up vertical		Sites/sections
				Citizenship Resource Center
				E-Verify
				Self Check/myE-Verify
				SAVE (Systematic Alien Verification for Entitlements) Program
				I-9 Central
				WelcometoUSA.gov
				U.S. Department of State
				None of the above
KMJ6515Q020	OE_Improve Experience		What else would you like to share with us to help improve your online experience with USCIS.gov?			N	Text area, no char limit		Improvement

---

Sheet 9: CQs (8-13-18)

Model Name: USCIS v2				Red & Strike-Through: Delete
Model ID				Underlined & Italicized: Re-order
Partitioned: YES 2MQ				Pink: Addition
Date: 07/31/2018				Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
KMJ6515Q001	Visit Frequency		How often do you visit this site?	First time		Y	Drop down, select one	Skip Logic Group*	Visit Frequency
				Daily	A
				Weekly	A
				Monthly	A
				Once every few months	A
				Once every 6 months or less	A
TAR0217904		A	Did you notice any changes to the USCIS.gov home page?	Yes, I noticed changes	B	Y	Drop down, select one	Skip Logic Group*	Notice
				No, I did not notice changes
				Don't know / Not sure
TAR0217905		B	How would you describe the redesigned home page?	Better than the previous homepage		Y	Drop down, select one	Skip Logic Group*	Redesign
				Same as the previous homepage
				Worse than the previous homepage
				Don't know / Not sure
TAR0217907		B	Would you share with us ANY opinions/thoughts you have about the redesigned home page?			N	Text area, no char limit	Skip Logic Group*	Redesign opinion
KMJ6515Q002	Role		What is your primary role in visiting the site today?	U.S. born citizen		Y	Radio button, one-up vertical	Skip Logic Group*	Role
				Naturalized U.S. citizen
				Permanent Resident (green card holder)
				Conditional Resident
				Citizen of a foreign country
				Fiancé K-1
				Visitor/nonimmigrant
				Asylum seeker
				Visa seeker
				Spouse of US citizen
				Temporary Worker
				Student or Exchange Visitor
				Employer
				Attorney
				Other, please specify:	A
KMJ6515Q003		A	Other role.			N	Text field, <100 char	Skip Logic Group*	Other role
KMJ6515Q004			What area of the site were you primarily visiting today?	Forms		Y	Drop down, select one		Area Visited
				News
				Citizenship
				Green card
				Tools
				Laws
				Services
				Events
				Other Services
				Other
KMJ6515Q005	Primary Reason: Federal Government or Informational Non-Profit		What was your primary reason for visiting the site today?	Just browsing		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
				Get general information before I file my case
				Check my case status	B
				Working in the USA				Randomize
				Find citizenship information	E
				Research green card information	C
				Find form(s)	D
				Download form(s)	D
				Create an account
				Find/check filing fees
				Research immigration laws
				Read latest news releases
				Learn about USCIS
				Find a USCIS office
				Make an appointment
				Other, please specify:	A			Anchor Answer Choice
KMJ6515Q006		A	Other primary reason.			N	Text area, no char limit	Skip Logic Group*	Other reason
KMJ6515Q007		B	What specifically under case status did you try to accomplish?	Check my case status online		Y	Radio button, one-up vertical	Skip Logic Group*	Case Status
				Sign in to my account
				Change my address on file
				Get automatic updates about my case
				Ask questions about my case
				See office case processing times
				Other
KMJ6515Q008		C	What specific green card information were you looking for?	Find out how to obtain green card through family		Y	Radio button, one-up vertical	Skip Logic Group*	Green Card
				Remove conditions on my green card
				Renew or replace my green card
				Find out how to obtain green card through a job
				Travel outside of U.S.
				Find other ways to get a green card
				Research green card processes and procedures
				Help my relative become a permanent resident (by U.S. citizen)
				Other
KMJ6515Q009		D	What type of forms were you looking for?	Citizenship and Naturalization-Based Forms		Y	Radio button, one-up vertical	Skip Logic Group*	Forms
				Green Card-Based Forms
				Family-Based Forms
				Employment-Based Forms
				Humanitarian Benefits-Based Forms
				Adoptions-Based Forms
				Department of State (DS) and Other Non-USCIS Forms
				I-94 Arrival/Departure Forms
				Other
KMJ6515Q010		E	What specific citizenship information were you looking for?	General information regarding applying for citizenship		Y	Radio button, one-up vertical	Skip Logic Group*	Citizenship
				Citizenship through naturalization
				Citizenship for spouses of U.S. citizens
				Citizenship through parents
				Exceptions and accommodations
				Passports
				Citizenship for Military personnel and family members
				General information on naturalization
				Naturalization test
				Naturalization test study materials
				Naturalization ceremonies
				Other
			Did you create an account during your visit today?	Yes		Y	Radio button, one-up vertical		Account
				No
				I already have an account
KMJ6515Q011			On whose behalf were you looking for information today?	Myself		Y	Drop down, select one		Behalf
				Family member/relative
				Friend
				Client
				Student
				Fiancé
				Employer/employee
				Other
KMJ6515Q012			What method did you primarily use to find information on this site?	Site's search feature	A	Y	Drop down, select one	Skip Logic Group*	Method
				Top navigation bar	B
				Links on the pages	B
				Forms search	A
				Homepage banners or icons	B
				A-Z Index	B
				Chat feature (Emma)
				Used an external search engine (e.g., Google)
				Just browsing	B
				Other
KMJ6515Q013		A	If you used the site's search feature or the forms search, please describe your search experience.	Search delivered the expected results		Y	Checkbox, one-up vertical	Skip Logic Group*	Search experience
				Top recommendations were helpful
				Returned too many results
				Returned not enough or no results
				Returned results that were too similar/redundant
				Results were not relevant to my search terms or needs
				I was not sure what words to use in my search
				Search required too many refinements to get what I wanted
				Other
KMJ6515Q014		B	If you used navigational methods to find your information, please describe your navigational experience on this site.	Navigation worked as expected		Y	Checkbox, one-up vertical	Skip Logic Group*	Navigational experience
				Navigation options and links were intuitive
				Banners and icons were useful
				Consistent page elements (header and footer) made navigation easy
				Could not find the appropriate navigational links on most of your web pages
				Too many links or navigational choices
				Links did not take me where I expected
				Had difficulty finding detailed information on your web pages
				Had difficulty finding related information on your web pages
				Navigation did not support what I was trying to accomplish
				Would often feel lost, and did not know where I was on your site
				Had various technical difficulties (links didn't work, received error messages, etc.)
				Other
KMJ6515Q015	Accomplish		Did you accomplish what you wanted to do today on this site?	Yes		Y	Drop down, select one	Skip Logic Group*	Accomplish
				Still looking	A,B
				No	A,B
KMJ6515Q016	OE_Accomplish	A	Please tell us why you were unable to accomplish your task/find your information today.			N	Text area, no char limit	Skip Logic Group*	Not accomplished
KMJ6515Q017		B	What do you plan to do next?	Come back to the site later		Y	Radio button, one-up vertical	Skip Logic Group*	Do next
				Keep searching the Internet
				Call the 1-800 number/contact USCIS Contact Center
				Visit the USCIS office/make an appointment
				Call/talk to an immigration attorney
				Call the United States embassy
				Other
KMJ6515Q018			How do you prefer to access this site?	Computer/laptop		Y	Drop down, select one		Access
				Mobile phone
				Mobile tablet
				No preference
KMJ6515Q019			Which of the following sites/sections, if any, have you also visited?	myUSCIS		Y	Checkbox, one-up vertical		Sites/sections
				Citizenship Resource Center
				E-Verify
				Self Check/myE-Verify
				SAVE (Systematic Alien Verification for Entitlements) Program
				I-9 Central
				WelcometoUSA.gov
				U.S. Department of State
				None of the above
KMJ6515Q020	OE_Improve Experience		What else would you like to share with us to help improve your online experience with USCIS.gov?			N	Text area, no char limit		Improvement

---

Sheet 10: CQs (5-18-18)

Model Name: USCIS v2				Red & Strike-Through: Delete
Model ID				Underlined & Italicized: Re-order
Partitioned: YES 2MQ				Pink: Addition
Date: 05/16/2018				Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
KMJ6515Q001	Visit Frequency		How often do you visit this site?	First time		Y	Drop down, select one	Skip Logic Group*	Visit Frequency
				Daily	A
				Weekly	A
				Monthly	A
				Once every few months	A
				Once every 6 months or less	A
TAR0217904		A	Did you notice any changes to the USCIS.gov home page?	Yes, I noticed changes	B	Y	Drop down, select one	Skip Logic Group*	Notice
				No, I did not notice changes
				Don't know / Not sure
TAR0217905		B	How would you describe the redesigned home page?	Better than the previous homepage		Y	Drop down, select one	Skip Logic Group*	Redesign
				Same as the previous homepage
				Worse than the previous homepage
				Don't know / Not sure
TAR0217907		B	Would you share with us ANY opinions/thoughts you have about the redesigned home page?			N	Text area, no char limit	Skip Logic Group*	Redesign opinion
KMJ6515Q002	Role		What is your primary role in visiting the site today?	U.S. born citizen		Y	Radio button, one-up vertical	Skip Logic Group*	Role
				Naturalized U.S. citizen
				Permanent Resident (green card holder)
				Conditional Resident
				Citizen of a foreign country
				Fiancé K-1
				Visitor/nonimmigrant
				Asylum seeker
				Visa seeker
				Spouse of US citizen
				Temporary Worker
				Student or Exchange Visitor
				Employer
				Attorney
				Other, please specify:	A
KMJ6515Q003		A	Other role.			N	Text field, <100 char	Skip Logic Group*	Other role
KMJ6515Q004			What area of the site were you primarily visiting today?	Forms		Y	Drop down, select one		Area Visited
				News
				Citizenship
				Green card
				Tools
				Laws
				Services
				Events
				Other Services
				Other
KMJ6515Q005	Primary Reason: Federal Government or Informational Non-Profit		What was your primary reason for visiting the site today?	Just browsing		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
				Get general information before I file my case
				Check my case status	B
				Working in the USA
				Find citizenship information	E
				Research green card information	C
				Find form(s)	D
				Download form(s)	D
				Find/check filing fees
				Research immigration laws
				Read latest news releases
				Learn about USCIS
				Find a USCIS office
				Make an appointment
				Other, please specify:	A
KMJ6515Q006		A	Other primary reason.			N	Text area, no char limit	Skip Logic Group*	Other reason
KMJ6515Q007		B	What specifically under case status did you try to accomplish?	Check my case status online		Y	Radio button, one-up vertical	Skip Logic Group*	Case Status
				Sign in to my account
				Change my address on file
				Get automatic updates about my case
				Ask questions about my case
				See office case processing times
				Other
KMJ6515Q008		C	What specific green card information were you looking for?	Find out how to obtain green card through family		Y	Radio button, one-up vertical	Skip Logic Group*	Green Card
				Remove conditions on my green card
				Renew or replace my green card
				Find out how to obtain green card through a job
				Travel outside of U.S.
				Find other ways to get a green card
				Research green card processes and procedures
				Help my relative become a permanent resident (by U.S. citizen)
				Other
KMJ6515Q009		D	What type of forms were you looking for?	Citizenship and Naturalization-Based Forms		Y	Radio button, one-up vertical	Skip Logic Group*	Forms
				Green Card-Based Forms
				Family-Based Forms
				Employment-Based Forms
				Humanitarian Benefits-Based Forms
				Adoptions-Based Forms
				Department of State (DS) and Other Non-USCIS Forms
				I-94 Arrival/Departure Forms
				Other
KMJ6515Q010		E	What specific citizenship information were you looking for?	General information regarding applying for citizenship		Y	Radio button, one-up vertical	Skip Logic Group*	Citizenship
				Citizenship through naturalization
				Citizenship for spouses of U.S. citizens
				Citizenship through parents
				Exceptions and accommodations
				Passports
				Citizenship for Military personnel and family members
				General information on naturalization
				Naturalization test
				Naturalization test study materials
				Naturalization ceremonies
				Other
KMJ6515Q011			On whose behalf were you looking for information today?	Myself		Y	Drop down, select one		Behalf
				Family member/relative
				Friend
				Client
				Student
				Fiancé
				Employer/employee
				Other
KMJ6515Q012			What method did you primarily use to find information on this site?	Site's search feature	A	Y	Drop down, select one	Skip Logic Group*	Method
				Top navigation bar	B
				Links on the pages	B
				Forms search	A
				Homepage banners or icons	B
				A-Z Index	B
				Chat feature (Emma)
				Used an external search engine (e.g., Google)
				Just browsing	B
				Other
KMJ6515Q013		A	If you used the site's search feature or the forms search, please describe your search experience.	Search delivered the expected results		Y	Checkbox, one-up vertical	Skip Logic Group*	Search experience
				Top recommendations were helpful
				Returned too many results
				Returned not enough or no results
				Returned results that were too similar/redundant
				Results were not relevant to my search terms or needs
				I was not sure what words to use in my search
				Search required too many refinements to get what I wanted
				Other
KMJ6515Q014		B	If you used navigational methods to find your information, please describe your navigational experience on this site.	Navigation worked as expected		Y	Checkbox, one-up vertical	Skip Logic Group*	Navigational experience
				Navigation options and links were intuitive
				Banners and icons were useful
				Consistent page elements (header and footer) made navigation easy
				Could not find the appropriate navigational links on most of your web pages
				Too many links or navigational choices
				Links did not take me where I expected
				Had difficulty finding detailed information on your web pages
				Had difficulty finding related information on your web pages
				Navigation did not support what I was trying to accomplish
				Would often feel lost, and did not know where I was on your site
				Had various technical difficulties (links didn't work, received error messages, etc.)
				Other
KMJ6515Q015	Accomplish		Did you accomplish what you wanted to do today on this site?	Yes		Y	Drop down, select one	Skip Logic Group*	Accomplish
				Still looking	A,B
				No	A,B
KMJ6515Q016	OE_Accomplish	A	Please tell us why you were unable to accomplish your task/find your information today.			N	Text area, no char limit	Skip Logic Group*	Not accomplished
KMJ6515Q017		B	What do you plan to do next?	Come back to the site later		Y	Radio button, one-up vertical	Skip Logic Group*	Do next
				Keep searching the Internet
				Call the 1-800 number/contact USCIS Contact Center
				Visit the USCIS office/make an appointment
				Call/talk to an immigration attorney
				Call the United States embassy
				Other
KMJ6515Q018			How do you prefer to access this site?	Computer/laptop		Y	Drop down, select one		Access
				Mobile phone
				Mobile tablet
				No preference
KMJ6515Q019			Which of the following sites/sections, if any, have you also visited?	myUSCIS		Y	Checkbox, one-up vertical		Sites/sections
				Citizenship Resource Center
				E-Verify
				Self Check/myE-Verify
				SAVE (Systematic Alien Verification for Entitlements) Program
				I-9 Central
				WelcometoUSA.gov
				U.S. Department of State
				None of the above
KMJ6515Q020	OE_Improve Experience		What else would you like to share with us to help improve your online experience with USCIS.gov?			N	Text area, no char limit		Improvement

---

Sheet 11: CQs (3-15-18)

Model Name: USCIS v2				Red & Strike-Through: Delete
Model ID				Underlined & Italicized: Re-order
Partitioned: YES 2MQ				Pink: Addition
Date: 03/13/2018				Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
KMJ6515Q001	Visit Frequency		How often do you visit this site?	First time		Y	Drop down, select one	Skip Logic Group*	Visit Frequency
				Daily	A
				Weekly	A
				Monthly	A
				Once every few months	A
				Once every 6 months or less	A
TAR0217904		A	Did you notice any changes to the USCIS.gov home page?	Yes, I noticed changes	B	Y	Drop down, select one	Skip Logic Group*	Notice
				No, I did not notice changes
				Don't know / Not sure
TAR0217905		B	How would you describe the redesigned home page?	Better than the previous homepage		Y	Drop down, select one	Skip Logic Group*	Redesign
				Same as the previous homepage
				Worse than the previous homepage
				Don't know / Not sure
TAR0217907		B	Would you share with us ANY opinions/thoughts you have about the redesigned home page?			N	Text area, no char limit	Skip Logic Group*	Redesign opinion
KMJ6515Q002	Role		What is your primary role in visiting the site today?	U.S. born citizen		Y	Radio button, one-up vertical	Skip Logic Group*	Role
				Naturalized U.S. citizen
				Permanent Resident (green card holder)
				Conditional Resident
				Citizen of a foreign country
				Fiancé K-1
				Visitor/nonimmigrant
				Asylum seeker
				Visa seeker
				Spouse of US citizen
				Temporary Worker
				Student or Exchange Visitor
				Employer
				Attorney
				Other, please specify:	A
KMJ6515Q003		A	Other role.			N	Text field, <100 char	Skip Logic Group*	Other role
KMJ6515Q004			What area of the site were you primarily visiting today?	Forms		Y	Drop down, select one		Area Visited
				News
				Citizenship
				Green card
				Tools
				Laws
				Services
				Events
				Other Services
				Other
KMJ6515Q005	Primary Reason: Federal Government or Informational Non-Profit		What was your primary reason for visiting the site today?	Just browsing		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
				Get general information before I file my case
				Check my case status	B
				Working in the USA
				Find citizenship information	E
				Research green card information	C
				Find form(s)	D
				Download form(s)	D
				Find/check filing fees
				Research immigration laws
				Read latest news releases
				Learn about USCIS
				Find a USCIS office
				Make an appointment
				Other, please specify:	A
KMJ6515Q006		A	Other primary reason.			N	Text area, no char limit	Skip Logic Group*	Other reason
KMJ6515Q007		B	What specifically under case status did you try to accomplish?	Check my case status online		Y	Radio button, one-up vertical	Skip Logic Group*	Case Status
				Sign in to my account
				Change my address on file
				Get automatic updates about my case
				Ask questions about my case
				See office case processing times
				Other
KMJ6515Q008		C	What specific green card information were you looking for?	Find out how to obtain green card through family		Y	Radio button, one-up vertical	Skip Logic Group*	Green Card
				Remove conditions on my green card
				Renew or replace my green card
				Find out how to obtain green card through a job
				Travel outside of U.S.
				Find other ways to get a green card
				Research green card processes and procedures
				Help my relative become a permanent resident (by U.S. citizen)
				Other
KMJ6515Q009		D	What type of forms were you looking for?	Citizenship and Naturalization-Based Forms		Y	Radio button, one-up vertical	Skip Logic Group*	Forms
				Green Card-Based Forms
				Family-Based Forms
				Employment-Based Forms
				Humanitarian Benefits-Based Forms
				Adoptions-Based Forms
				Department of State (DS) and Other Non-USCIS Forms
				I-94 Arrival/Departure Forms
				Other
KMJ6515Q010		E	What specific citizenship information were you looking for?	General information regarding applying for citizenship		Y	Radio button, one-up vertical	Skip Logic Group*	Citizenship
				Citizenship through naturalization
				Citizenship for spouses of U.S. citizens
				Citizenship through parents
				Exceptions and accommodations
				Passports
				Citizenship for Military personnel and family members
				General information on naturalization
				Naturalization test
				Naturalization test study materials
				Naturalization ceremonies
				Other
KMJ6515Q011			On whose behalf were you looking for information today?	Myself		Y	Drop down, select one		Behalf
				Family member/relative
				Friend
				Client
				Student
				Fiancé
				Employer/employee
				Other
KMJ6515Q012			What method did you primarily use to find information on this site?	Site's search feature	A	Y	Drop down, select one	Skip Logic Group*	Method
				Top navigation bar	B
				Links on the pages	B
				Forms search	A
				Homepage banners or icons	B
				A-Z Index	B
				Chat feature (Emma)
				Used an external search engine (e.g., Google)
				Just browsing	B
				Other
KMJ6515Q013		A	If you used the site's search feature or the forms search, please describe your search experience.	Search delivered the expected results		Y	Checkbox, one-up vertical	Skip Logic Group*	Search experience
				Top recommendations were helpful
				Returned too many results
				Returned not enough or no results
				Returned results that were too similar/redundant
				Results were not relevant to my search terms or needs
				I was not sure what words to use in my search
				Search required too many refinements to get what I wanted
				Other
KMJ6515Q014		B	If you used navigational methods to find your information, please describe your navigational experience on this site.	Navigation worked as expected		Y	Checkbox, one-up vertical	Skip Logic Group*	Navigational experience
				Navigation options and links were intuitive
				Banners and icons were useful
				Consistent page elements (header and footer) made navigation easy
				Could not find the appropriate navigational links on most of your web pages
				Too many links or navigational choices
				Links did not take me where I expected
				Had difficulty finding detailed information on your web pages
				Had difficulty finding related information on your web pages
				Navigation did not support what I was trying to accomplish
				Would often feel lost, and did not know where I was on your site
				Had various technical difficulties (links didn't work, received error messages, etc.)
				Other
KMJ6515Q015	Accomplish		Did you accomplish what you wanted to do today on this site?	Yes		Y	Drop down, select one	Skip Logic Group*	Accomplish
				Still looking	A,B
				No	A,B
KMJ6515Q016	OE_Accomplish	A	Please tell us why you were unable to accomplish your task/find your information today.			N	Text area, no char limit	Skip Logic Group*	Not accomplished
KMJ6515Q017		B	What do you plan to do next?	Come back to the site later		Y	Radio button, one-up vertical	Skip Logic Group*	Do next
				Keep searching the Internet
				Call the 1-800 number/contact customer service
				Visit the USCIS office/make an appointment
				Call/talk to an immigration attorney
				Call the United States embassy
				Other
KMJ6515Q018			How do you prefer to access this site?	Computer/laptop		Y	Drop down, select one		Access
				Mobile phone
				Mobile tablet
				No preference
KMJ6515Q019			Which of the following sites/sections, if any, have you also visited?	myUSCIS		Y	Checkbox, one-up vertical		Sites/sections
				Citizenship Resource Center
				E-Verify
				Self Check/myE-Verify
				SAVE (Systematic Alien Verification for Entitlements) Program
				I-9 Central
				WelcometoUSA.gov
				U.S. Department of State
				None of the above
KMJ6515Q020	OE_Improve Experience		What else would you like to share with us to help improve your online experience with USCIS.gov?			N	Text area, no char limit		Improvement

---

Sheet 12: CQs (7-14-17)

Model Name: USCIS v2				Red & Strike-Through: Delete
Model ID				Underlined & Italicized: Re-order
Partitioned: YES 2MQ				Pink: Addition
Date: 11/5/2015				Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
KMJ6515Q001	Visit Frequency		How often do you visit this site?	First time		Y	Drop down, select one		Visit Frequency
				Daily
				Weekly
				Monthly
				Once every few months
				Once every 6 months or less
KMJ6515Q002	Role		What is your primary role in visiting the site today?	U.S. born citizen		Y	Radio button, one-up vertical	Skip Logic Group*	Role
				Naturalized U.S. citizen
				Permanent Resident (green card holder)
				Conditional Resident
				Citizen of a foreign country
				Fiancé K-1
				Visitor/nonimmigrant
				Asylum seeker
				Visa seeker
				Spouse of US citizen
				Temporary Worker
				Student or Exchange Visitor
				Employer
				Attorney
				Other, please specify:	A
KMJ6515Q003		A	Other role.			N	Text field, <100 char	Skip Logic Group*	Other role
KMJ6515Q004			What area of the site were you primarily visiting today?	Forms		Y	Drop down, select one		Area Visited
				News
				Citizenship
				Green card
				Tools
				Laws
				Services
				Events
				Other Services
				Other
KMJ6515Q005	Primary Reason: Federal Government or Informational Non-Profit		What was your primary reason for visiting the site today?	Just browsing		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
				Get general information before I file my case
				Check my case status	B
				Working in the USA
				Find citizenship information	E
				Research green card information	C
				Find form(s)	D
				Download form(s)	D
				Find/check filing fees
				Research immigration laws
				Read latest news releases
				Learn about USCIS
				Find a USCIS office
				Make an appointment
				Other, please specify:	A
KMJ6515Q006		A	Other primary reason.			N	Text area, no char limit	Skip Logic Group*	Other reason
KMJ6515Q007		B	What specifically under case status did you try to accomplish?	Check my case status online		Y	Radio button, one-up vertical	Skip Logic Group*	Case Status
				Sign in to my account
				Change my address on file
				Get automatic updates about my case
				Ask questions about my case
				See office case processing times
				Other
KMJ6515Q008		C	What specific green card information were you looking for?	Find out how to obtain green card through family		Y	Radio button, one-up vertical	Skip Logic Group*	Green Card
				Remove conditions on my green card
				Renew or replace my green card
				Find out how to obtain green card through a job
				Travel outside of U.S.
				Find other ways to get a green card
				Research green card processes and procedures
				Help my relative become a permanent resident (by U.S. citizen)
				Other
KMJ6515Q009		D	What type of forms were you looking for?	Citizenship and Naturalization-Based Forms		Y	Radio button, one-up vertical	Skip Logic Group*	Forms
				Green Card-Based Forms
				Family-Based Forms
				Employment-Based Forms
				Humanitarian Benefits-Based Forms
				Adoptions-Based Forms
				Department of State (DS) and Other Non-USCIS Forms
				I-94 Arrival/Departure Forms
				Other
KMJ6515Q010		E	What specific citizenship information were you looking for?	General information regarding applying for citizenship		Y	Radio button, one-up vertical	Skip Logic Group*	Citizenship
				Citizenship through naturalization
				Citizenship for spouses of U.S. citizens
				Citizenship through parents
				Exceptions and accommodations
				Passports
				Citizenship for Military personnel and family members
				General information on naturalization
				Naturalization test
				Naturalization test study materials
				Naturalization ceremonies
				Other
KMJ6515Q011			On whose behalf were you looking for information today?	Myself		Y	Drop down, select one		Behalf
				Family member/relative
				Friend
				Client
				Student
				Fiancé
				Employer/employee
				Other
KMJ6515Q012			What method did you primarily use to find information on this site?	Site's search feature	A	Y	Drop down, select one	Skip Logic Group*	Method
				Top navigation bar	B
				Links on the pages	B
				Forms search	A
				Homepage banners or icons	B
				A-Z Index	B
				Chat feature (Emma)
				Used an external search engine (e.g., Google)
				Just browsing	B
				Other
KMJ6515Q013		A	If you used the site's search feature or the forms search, please describe your search experience.	Search delivered the expected results		Y	Checkbox, one-up vertical	Skip Logic Group*	Search experience
				Top recommendations were helpful
				Returned too many results
				Returned not enough or no results
				Returned results that were too similar/redundant
				Results were not relevant to my search terms or needs
				I was not sure what words to use in my search
				Search required too many refinements to get what I wanted
				Other
KMJ6515Q014		B	If you used navigational methods to find your information, please describe your navigational experience on this site.	Navigation worked as expected		Y	Checkbox, one-up vertical	Skip Logic Group*	Navigational experience
				Navigation options and links were intuitive
				Banners and icons were useful
				Consistent page elements (header and footer) made navigation easy
				Could not find the appropriate navigational links on most of your web pages
				Too many links or navigational choices
				Links did not take me where I expected
				Had difficulty finding detailed information on your web pages
				Had difficulty finding related information on your web pages
				Navigation did not support what I was trying to accomplish
				Would often feel lost, and did not know where I was on your site
				Had various technical difficulties (links didn't work, received error messages, etc.)
				Other
KMJ6515Q015	Accomplish		Did you accomplish what you wanted to do today on this site?	Yes		Y	Drop down, select one	Skip Logic Group*	Accomplish
				Still looking	A,B
				No	A,B
KMJ6515Q016	OE_Accomplish	A	Please tell us why you were unable to accomplish your task/find your information today.			N	Text area, no char limit	Skip Logic Group*	Not accomplished
KMJ6515Q017		B	What do you plan to do next?	Come back to the site later		Y	Radio button, one-up vertical	Skip Logic Group*	Do next
				Keep searching the Internet
				Call the 1-800 number/contact customer service
				Visit the USCIS office/make an appointment
				Call/talk to an immigration attorney
				Call the United States embassy
				Other
KMJ6515Q018			How do you prefer to access this site?	Computer/laptop		Y	Drop down, select one		Access
				Mobile phone
				Mobile tablet
				No preference
KMJ6515Q019			Which of the following sites/sections, if any, have you also visited?	myUSCIS		Y	Checkbox, one-up vertical		Sites/sections
				Citizenship Resource Center
				E-Verify
				Self Check/myE-Verify
				SAVE (Systematic Alien Verification for Entitlements) Program
				I-9 Central
				WelcometoUSA.gov
				U.S. Department of State
				None of the above
KMJ6515Q020	OE_Improve Experience		What else would you like to share with us to help improve your online experience with USCIS.gov?			N	Text area, no char limit		Improvement