Form 024 1090-0008 Feedback Survey - SBA

E-Government Website Customer Satisfaction Surveys

2020 024 1090-0008 Feedback Survey - SBA.xlsx

1090-0008 Feedback Survey - SBA

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

EN
Additional Languages


Sheet 1: EN

(SBA Sitewide Survey February 2019) Feedback Survey
FCG IA number: 30683
Question Text Answer Text
Q1. How was your experience on our website? Star rating ( out of 5 stars)
Q2. Did you visit SBA.gov for COVID-19 (coronavirus) relief assistance? Yes
No
No response
Q3. Do you better understand how to apply for relief funding after visiting this site? Yes
No
I am not looking for funding

No response
Q4. What are you looking for on SBA.gov? (Open-ended response field)
Q5. Which loans are you considering? (Check all that apply) Paycheck Protection Program Loan
Economic Injury Disaster Loan (EIDL)
Traditional SBA Loan

I don't know

No response
Q6. What will you do next to get relief for your business? Return to SBA.gov

Contact an SBA District Office

Contact a bank or lender

No action

Other

No response
Q7. What is your next step? (Open-ended response field)
Q8. What is your primary purpose for visiting SBA.gov today? Help with starting a new business
Manage my current business
Explore funding options
General education/training
Contracting and certification
Other
No response
Q9. What is that other purpose? (Open-ended response field)
Q10. Were you able to complete your goal(s) in visiting SBA.gov? Yes
No
No response
Q11. What will you do next in regard to your goal(s)? Return to SBA.gov and try again
Contact an SBA District Office
Contact another resource featured on SBA.gov
Take no action
Other
No response
Q12. Let us know how to help better serve our audience. (Open-ended response field)
Q13. Please leave any other feedback below. (Open-ended response field)

Sheet 2: Additional Languages

[CLIENT NAME & SURVEY NAME] Feedback Survey
FCG IA number: [EAM can help provide this number]
Question Text Answer Text
Q1. Start rating ( 5 stars)
Q2.









Q3.









Q4.









Q5.









Q6.


Q7. (Open ended question)
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

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