029 DHS CRC v2 desktop Michelle mockup with changes June
E-Government Website Customer Satisfaction Surveys
029 DHS CRC v2 desktop Michelle mockup with changes June 23.xlsx
2020 029 DHS CRC v2 desktop Michelle mockup CRC Mobile Informational_Michelle mockup
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
Download: xlsx | pdf
Model Qsts
Current CQs
Current CQs (8-9-16)
Overview
Welcome and Thank You TextModel Qsts
Current CQs
Current CQs (8-9-16)
Sheet 1: Welcome and Thank You Text
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| Welcome and Thank You Text | ||||||
| Welcome Text | Thank You Text | |||||
| Thanks for visiting the Citizenship Resource Center site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible | Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site. |
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| Welcome Text - Alternate | Thank You Text - Alternate | |||||
Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site. |
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Sheet 2: Model Qsts
| Model Name | CRC v2 |
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| Model ID | dJQZkZ9Fo9cUANBVdhFEAg4C | Underlined & Italicized: Re-order | ||||||
| Partitioned | Yes 2MQ | Pink: Addition | ||||||
| Date | 9/1/2015 | Blue: Reword | ||||||
| Label | Element Questions | Label | Satisfaction Questions | Label | Future Behaviors | |||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | ||||||
| Look and Feel - Appeal | Please rate the visual appeal of the Citizenship Resource Center. | Satisfaction - Overall | What is your overall satisfaction with the Citizenship Resource Center? (1=Very Dissatisfied, 10=Very Satisfied) |
Return | How likely are you to return to the Citizenship Resource Center? | |||
| Look and Feel - Balance | Please rate the balance of graphics and text on the Citizenship Resource Center. | Satisfaction - Expectations | How well does the Citizenship Resource Center meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | ||||
| Look and Feel - Readability | Please rate the readability of the pages on the Citizenship Resource Center. | Satisfaction - Ideal | How does the Citizenship Resource Center compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
Recommend Site | How likely are you to recommend the Citizenship Resource Center to someone else? | |||
| Site Performance (1=Poor, 10=Excellent, Don't Know) | Primary Resource (1=Very Unlikely, 10=Very Likely) | |||||||
| Site Performance - Loading | Please rate how quickly pages load on the Citizenship Resource Center. | Primary Resource | How likely are you to use the Citizenship Resource Center as your primary resource for obtaining information about citizenship? | |||||
| Site Performance - Consistency | Please rate the consistency of speed from page to page on the Citizenship Resource Center. | |||||||
| Site Performance - Completeness | Please rate how completely the page content loads on the Citizenship Resource Center. | |||||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||||
| Navigation - Organized | Please rate how well the Citizenship Resource Center is organized. | |||||||
| Navigation - Options | Please rate the options available for navigating the Citizenship Resource Center. | |||||||
| Navigation - Layout | Please rate how well the Citizenship Resource Center layout helps you find what you need. | |||||||
| Information Browsing (1=Poor, 10=Excellent, Don't Know) | ||||||||
| Information Browsing - Sort | Please rate the ability to sort information by criteria that are important to you on the Citizenship Resource Center. | |||||||
| Information Browsing - Narrow | Please rate the ability to narrow choices to find the information you are looking for on the Citizenship Resource Center. | |||||||
| Information Browsing - Features | Please rate how well the features on the Citizenship Resource Center help you find the information you need. | |||||||
| Site Information (1=Poor, 10=Excellent, Don't Know) | ||||||||
| Site Information - Thoroughness | Please rate the thoroughness of information provided on the Citizenship Resource Center. | |||||||
| Site Information - Understandable | Please rate how understandable the Citizenship Resource Center’s information is. | |||||||
| Site Information - Answers | Please rate how well the Citizenship Resource Center’s information provides answers to your questions. |
Sheet 3: Current CQs
| Model Name | CRC v2 |
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| Model ID | dJQZkZ9Fo9cUANBVdhFEAg4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | Yes 2MQ | Pink: Addition | |||||||
| Date | 4/17/2017 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions |
CQ Label |
| MHM6177Q001 | Visit Frequency | First time | Y | Drop down, select one | Skip Logic Group* | Frequency | |||
| More than once a day | A | ||||||||
| Daily | A | ||||||||
| About once a week | A | ||||||||
| About once a month | A | ||||||||
| Every 6 months or less | A | ||||||||
| new | A | Did you notice any changes to the Citizenship Resource Center? | Yes | B,C,D, E | Y | Radio button, one-up vertical | Skip Logic Group* | Changes | |
| No | |||||||||
| Not sure | |||||||||
| new | B | Do you find it easier to locate information about citizenship with this new site design? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Easier to find info | ||
| Somewhat | |||||||||
| About the same | |||||||||
| No | |||||||||
| Not sure | |||||||||
| new | C | Did you find the information you were looking for with a reasonable number of clicks? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Clicks | ||
| No | |||||||||
| Not sure | |||||||||
| new | D | Did the content structure on the site help you find what you were looking for? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Content flow | ||
| Somewhat | |||||||||
| About the same | |||||||||
| No | |||||||||
| Not sure | |||||||||
| new | E | Did you use any search filters today? | Yes | EE | Y | Radio button, one-up vertical | Skip Logic Group* | Search filters | |
| No | |||||||||
| Not sure | |||||||||
| new | EE | Did you find the search filters helpful? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Search filters helpful | ||
| No | |||||||||
| Not sure | |||||||||
| MHM6177Q002 | Acquisition Source | How did you hear about us? (Select all that apply) | Another USCIS page | Y | Checkbox, one-up vertical | Skip Logic Group* | Source | ||
| Internet search (i.e. Google, Bing, etc.) | |||||||||
| Online ad/media | |||||||||
| Offline ad (print, radio, television) | |||||||||
| Social media | |||||||||
| Brochure/publication | |||||||||
| Public event | |||||||||
| USCIS official | |||||||||
| Word-of-mouth | |||||||||
| Family/Friends | |||||||||
| Community organization | |||||||||
| Citizenship class | |||||||||
| Other, please specify: | A | ||||||||
| MHM6177Q003 | A | Other source | N | Text field, <100 char | Skip Logic Group* | Other source | |||
| MHM6177Q004 | Role | What best describes your role when coming to the Citizenship Resource Center website? | Naturalization applicant/permanent resident | Y | Radio button, one-up vertical | Skip Logic Group* | Role | ||
| Family or friend of a naturalization applicant/permanent resident | |||||||||
| Adult educator/teacher | |||||||||
| Student | |||||||||
| Volunteer | |||||||||
| Immigrant-serving organization staff | |||||||||
| State or local government employee | |||||||||
| Attorney | |||||||||
| USCIS employee | |||||||||
| Other, please specify: | A | ||||||||
| MHM6177Q005 | A | Other role | N | Text field, <100 char | Skip Logic Group* | Other role | |||
| new | What area of the Citizenship Resource Center did you visit today? (Select all that apply) | Learn About Citizenship | Y | Checkbox, one-up vertical | Area_New | ||||
| Apply for Citizenship | |||||||||
| Find Study Test Materials and Resources | |||||||||
| Resources for Educational Programs | |||||||||
| Civic Assimilation | |||||||||
| Outreach Tools | |||||||||
| MHM6177Q006 | Primary Reason: Federal Government or Informational Non-Profit | What is the reason for your visit today to the Citizenship Resource Center website? | Just browsing | Y | Radio button, one-up vertical | Skip Logic Group* | Reason | ||
| Learn about the Citizenship Resource Center | |||||||||
| Learn about naturalization | B | ||||||||
| Apply for citizenship | |||||||||
| Study for the test | |||||||||
| Check application/case status | |||||||||
| Look for forms | |||||||||
| Find free information events | |||||||||
| Learn about citizenship rights and responsibilities | |||||||||
| Find classroom tools (for professionals) | |||||||||
| Learn about current USCIS grant opportunities | |||||||||
| Find links to program administration, professional development, and training resources | |||||||||
| Find a citizenship class | |||||||||
| Other, please specify: | A | ||||||||
| MHM6177Q007 | A | If you were looking for specific information, please tell us what you were trying to find. | N | Text area, no char limit | Skip Logic Group* | Other reason | |||
| MHM6177Q008 | Accomplish | Were you able to find what you were looking for today? | Yes | Y | Drop down, select one | Skip Logic Group* | Find info | ||
| Partially | A,B | ||||||||
| No | A,B | ||||||||
| MHM6177Q009 | OE_Accomplish | A | What prevented you from finding the information? | N | Text area, no char limit | Skip Logic Group* | Info not found | ||
| MHM6177Q010 | Do Next | B | What do you plan to do next? | Come back to the site later | Y | Checkbox, one-up vertical | Skip Logic Group* | Do next | |
| Keep searching the Internet | |||||||||
| Call the 1-800 numbers/contact customer service | |||||||||
| Find legal assistance | |||||||||
| Find a citizenship preparation class | |||||||||
| Download Form N-400 | |||||||||
| Download test study materials | |||||||||
| Other | |||||||||
| MHM6177Q011 | What is your preferred language? | N | Text field, <100 char | Language | |||||
| MHM6177Q012 | OE_Improve Experience | If you could make one improvement to the Citizenship Resource Center website, what would it be? | N | Text area, no char limit | Improvement | ||||
| MHM6177Q013 | Do you use social media to learn about citizenship-related matters or to share information about citizenship-related matters? | Yes | A | Y | Drop down, select one | Skip Logic Group* | Use social media | ||
| No | |||||||||
| MHM6177Q014 | A | If so, which platforms do you use? | Y | Checkbox, one-up vertical | Skip Logic Group* | Platforms | |||
| Google+ | |||||||||
| YouTube | |||||||||
| Flickr | |||||||||
| Tumblr | |||||||||
| Blog | |||||||||
| Other, please specify: | B | ||||||||
| MHM6177Q015 | B | Other platform used | N | Text field, <100 char | Skip Logic Group* | Other platform | |||
| MHM6177Q016 | If you plan to return to the Citizenship Resource Center website, what resource would you return to find? | N | Text area, no char limit | Resource | |||||
Sheet 4: Current CQs (8-9-16)
| Model Name | CRC v2 |
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| Model ID | dJQZkZ9Fo9cUANBVdhFEAg4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | Yes 2MQ | Pink: Addition | |||||||
| Date | 9/1/2015 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions |
CQ Label |
| MHM6177Q001 | Visit Frequency | How often do you visit the Citizenship Resource Center website? | First time | Y | Drop down, select one | Frequency | |||
| More than once a day | |||||||||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| MHM6177Q002 | Acquisition Source | How did you hear about us? (Select all that apply) | USCIS website | Y | Checkbox, one-up vertical | Skip Logic Group* | Source | ||
| Internet search (i.e. Google, Bing, etc.) | |||||||||
| Online ad/media | |||||||||
| Offline ad (print, radio, television) | |||||||||
| Social media | |||||||||
| Brochure/publication | |||||||||
| Public event | |||||||||
| USCIS official | |||||||||
| Word-of-mouth | |||||||||
| Family/Friends | |||||||||
| Community organization | |||||||||
| Citizenship class | |||||||||
| Other, please specify: | A | ||||||||
| MHM6177Q003 | A | Other source | N | Text field, <100 char | Skip Logic Group* | Other source | |||
| MHM6177Q004 | Role | What best describes your role when coming to the Citizenship Resource Center website? | Naturalization applicant/permanent resident | Y | Radio button, one-up vertical | Skip Logic Group* | Role | ||
| Family or friend of a naturalization applicant/permanent resident | |||||||||
| Adult educator/teacher | |||||||||
| Student | |||||||||
| Volunteer | |||||||||
| Immigrant-serving organization staff | |||||||||
| State or local government employee | |||||||||
| Attorney | |||||||||
| USCIS employee | |||||||||
| Other, please specify: | A | ||||||||
| MHM6177Q005 | A | Other role | N | Text field, <100 char | Skip Logic Group* | Other role | |||
| MHM6177Q006 | Primary Reason: Federal Government or Informational Non-Profit | What is the reason for your visit today to the Citizenship Resource Center website? | Just browsing | Y | Radio button, one-up vertical | Skip Logic Group* | Reason | ||
| Learn about the Citizenship Resource Center | |||||||||
| Learn about naturalization | |||||||||
| Apply for citizenship | |||||||||
| Study for the test | |||||||||
| Find free information events | |||||||||
| Learn about citizenship rights and responsibilities | |||||||||
| Find classroom tools (for professionals) | |||||||||
| Learn about current USCIS grant opportunities | |||||||||
| Find links to program administration, professional development, and training resources | |||||||||
| Find a citizenship class | |||||||||
| Other, please specify: | A | ||||||||
| MHM6177Q007 | A | If you were looking for specific information, please tell us what you were trying to find. | N | Text area, no char limit | Skip Logic Group* | Other reason | |||
| MHM6177Q008 | Accomplish | Were you able to find what you were looking for today? | Yes | Y | Drop down, select one | Skip Logic Group* | Find info | ||
| Partially | |||||||||
| No | A,B | ||||||||
| MHM6177Q009 | OE_Accomplish | A | What prevented you from finding the information? | N | Text area, no char limit | Skip Logic Group* | Info not found | ||
| MHM6177Q010 | Do Next | B | What do you plan to do next? | Come back to the site later | Y | Checkbox, one-up vertical | Skip Logic Group* | Do next | |
| Keep searching the Internet | |||||||||
| Call the 1-800 numbers/contact customer service | |||||||||
| Find legal assistance | |||||||||
| Find a citizenship preparation class | |||||||||
| Download Form N-400 | |||||||||
| Download test study materials | |||||||||
| Other | |||||||||
| MHM6177Q011 | What is your preferred language? | N | Text field, <100 char | Language | |||||
| MHM6177Q012 | OE_Improve Experience | If you could make one improvement to the Citizenship Resource Center website, what would it be? | N | Text area, no char limit | Improvement | ||||
| MHM6177Q013 | Do you use social media to learn about citizenship-related matters or to share information about citizenship-related matters? | Yes | A | Y | Drop down, select one | Skip Logic Group* | Use social media | ||
| No | |||||||||
| MHM6177Q014 | A | If so, which platforms do you use? | Y | Checkbox, one-up vertical | Skip Logic Group* | Platforms | |||
| Google+ | |||||||||
| YouTube | |||||||||
| Flickr | |||||||||
| Tumblr | |||||||||
| Blog | |||||||||
| Other, please specify: | B | ||||||||
| MHM6177Q015 | B | Other platform used | N | Text field, <100 char | Skip Logic Group* | Other platform | |||
| MHM6177Q016 | If you plan to return to the Citizenship Resource Center website, what resource would you return to find? | N | Text area, no char limit | Resource | |||||
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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