Form 037 2020 037 TDC for AUR Survey Questions- Final-9-2-2020 (0

	Question	Answer
1	Rate Overall Review: Rate your satisfaction with the overall way the IRS handled your review.	5 Very Satisfied
		4 Satisfied
		3 Neither satisfied nor dissatisfied
		2 Dissatisfied
		1 Very Dissatisfied
2	Role: Are you…? (A Taxpayer/Representative)	Taxpayer
		Representative
3	Previous Review by Mail: Have you previously been involved in a tax return review by mail via a CP2501 or CP2000 Notice?	Yes
		No
4	Mail vs Secure Msg: How did the mail review process compare to the process using IRS Secure Messaging?	5 Secure Messaging much better than mail
		4 Secure Messaging better than mail
		3 Secure Messaging same as mail
		2 Mail better than Secure Messaging
		1 Mail much better than Secure Messaging
5	Rate Status: Rate your satisfaction with how well the IRS kept you informed of the status of your case.	5 Very Satisfied
		4 Satisfied
		3 Neither satisfied nor dissatisfied
		2 Dissatisfied
		1 Very Dissatisfied
6	Rate Length: Rate your satisfaction with the length of the review process from start to finish.	5 Very Satisfied
		4 Satisfied
		3 Neither satisfied nor dissatisfied
		2 Dissatisfied
		1 Very Dissatisfied
7	Review Outcome: Which statement best describes your level of agreement with the outcome of your case?	I agreed with all of the tax changes proposed by IRS
		I agreed with some of the tax changes proposed by IRS, but not all of the changes
		I disagreed with all of the tax changes proposed by the IRS
		Not sure
8	Influenced Decision To Use: Which factor(s) influenced your initial decision to use Secure Messaging for your IRS review? (Select all that apply)	Ability to upload documents
		Ability to communicate electronically
		Ability to communicate on my schedule
		Ability to resolve the review quickly
		Other
9	Rate Signup: Rate your satisfaction with the ease of signing up to use IRS Secure Messaging.	5 Very Satisfied
		4 Satisfied
		3 Neither satisfied nor dissatisfied
		2 Dissatisfied
		1 Very Dissatisfied
10	Rate Ease of Communication: Rate your satisfaction with the ease of using IRS Secure Messaging to communicate with the IRS employee handling your review.	5 Very Satisfied
		4 Satisfied
		3 Neither satisfied nor dissatisfied
		2 Dissatisfied
		1 Very Dissatisfied
11	Methods of Communication: In addition to IRS Secure Messaging, what other methods did you use to communicate with the IRS? (Select all that apply)	Phone call
		Fax
		Mail
		Used only Secure Messaging
12	Reason Other Comms: What was the reason for using another method to communicate with the IRS instead of Secure Messaging? (Select all that apply)	Documents were too large/voluminous to send using Secure Messaging
		Instructions were not clear
		I did not receive a timely response/acknowledgement
		I had problems accessing Secure Messaging
		Preferred to use mail or fax
		Other (please specify)
13	Rate Submitting Docs: Rate your satisfaction with the ease of submitting documentation to the IRS using the Secure Messaging system. (e.g., receipts, copies of bills, etc.)	5 Very Satisfied
		4 Satisfied
		3 Neither satisfied nor dissatisfied
		2 Dissatisfied
		1 Very Dissatisfied
14	Reason Other Comms OE: Why did you use another communication method?
15	Suggestions OE: Do you have any suggestions for improving the IRS Secure Messaging process? To help ensure your privacy, please do not include any personal information in your response (e.g. Name, SSN, address, phone number, etc).