Form 031 2020 031 SSA End of Task Survey July 2020

Social Security ROME MN

End of Task Survey

1. How did you verify your identity? (Please select ALL that apply.)

• Taking a photo of my driver’s license or other state-issued ID (e.g. driver’s license)

• Entering information from my driver’s license or other state-issued ID (e.g. driver’s license number)

• Answering credit history questions (e.g. mortgage amount)

• Signing in to ID.me

• I don’t remember

2. Overall, how satisfied were you with the my Social Security account creation process?

• Very Dissatisfied

• Dissatisfied

• Neutral

• Satisfied

• Very Satisfied

3. How satisfied were you with the amount of time it took to create your my Social Security account?

• Very dissatisfied

• Dissatisfied

• Neutral

• Satisfied

• Very Satisfied

4. How difficult or easy was it to create a my Social Security account?

• Very difficult

• Difficult

• Neutral

• Easy

• Very easy

5. How helpful was the information provided by the screens?

• Not helpful at all

• Not very helpful

• Neutral

• Helpful

• Very helpful

6. How difficult or easy was it to know what you needed to do next?

• Very difficult

• Difficult

• Neutral

• Easy

• Very easy

7. Is there anything else you would like to tell us about this experience? (multi-line text area)

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