Form 038 2020 038 Crime Solutions Desktop Browse resubmit

E-Government Website Customer Satisfaction Surveys

2020 038 Crime Solutions Desktop Browse resubmit.xlsx

2020 038 Crime Solutions Desktop Browse resubmit

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Questions
Custom Questions
Attributes


Sheet 1: Welcome and Thank You Text


The text you see here will appear at the top and bottom of your survey, examples below.



Default text is included and you may modify this text as needed.










Welcome and Thank You Text









Welcome Text
Welcome Text - Tablet / Phone






Thank you for visiting crimesolutions.ojp.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

Thank you for visiting crimesolutions.ojp.gov. You've been selected to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions.




































Thank You Text
Thank You Text - Tablet / Phone






Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.

Thank you for taking our survey - and for helping us serve you better.
We appreciate your input!





































Example Desktop
Example Mobile











































































































































































Sheet 2: Model Questions

Model Name
Crime Solutions Desktop Browse



Red & Strike-Through: Delete
Model ID





Underlined & Italicized: Re-order
Partitioned
Yes - 2MQ



Pink: Addition
Date





Blue: Reword
Model Version
17.3.Y















Label Satisfaction Questions
Label Element Questions
Label Future Behaviors





Satisfaction

Look and Feel (1=Poor, 10=Excellent, Don't Know)

Return (1=Very Unlikely, 10=Very Likely)
1 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
5 Look and Feel - Appeal Please rate the visual appeal of this site. 20 Return How likely are you to return to this site?
2 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)
6 Look and Feel - Balance Please rate the balance of graphics and text on this site.

Recommend (1=Very Unlikely, 10=Very Likely)
3 Satisfaction - Ideal How does this site compare to an ideal website?
(1=Not Very Close, 10=Very Close)
7 Look and Feel - Readability Please rate the readability of the pages on this site. 21 Recommend Agency How likely are you to recommend this agency to someone else?





Site Performance (1=Poor, 10=Excellent, Don't Know)

Trust (1=Strongly Disagree, 10=Strongly Agree)



8 Site Performance - Loading Please rate how quickly pages load on this site. 22 Trust - Best Interests I can count on this agency to act in my best interests.



9 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.
Trust - Trustworthy I consider this agency to be trustworthy.



10 Site Performance - Completeness Please rate how completely the page content loads on this site. 23 Trust - Do Right This agency can be trusted to do what is right.





Navigation (1=Poor, 10=Excellent, Don't Know)






Navigation - Organized Please rate how well this site is organized.






Navigation - Options Please rate the options available for navigating this site.






Navigation - Layout Please rate how well the site layout helps you find what you need.







Information Browsing (1=Poor, 10=Excellent, Don't Know)





11 Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this site.





12 Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.





13 Information Browsing - Features Please rate how well the features on the site help you find the information you need.







Site Information (1=Poor, 10=Excellent, Don't Know)





14 Site Information - Thoroughness Please rate the thoroughness of information provided on this site.





15 Site Information - Understandable Please rate how understandable this site’s information is.





16 Site Information - Answers Please rate how well the site’s information provides answers to your questions.



Sheet 3: Custom Questions

Model Name

Crime Solutions Desktop Browse

Red & Strike-Through: Delete


Model ID

0

Underlined & Italicized: Re-order

Partitioned

Yes - 2MQ

Pink: Addition

Date




Blue: Reword












QID AP Tag Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label



How often do you visit this site? First time
Y Drop down, select one Skip Logic Group* Visit Frequency




Daily A,B







Weekly A,B







Monthly A,B







Once every few months A,B







Once every 6 months or less A,B





A We recently made some changes to our site. Overall how do you feel about the new design compared to what it was previously? Better
Y Radio button, one-up vertical Skip Logic Group* New Site Rating



About the same







Worse








I did not notice any change






B If you have any thoughts or suggestions about the new design, please share them here.

N Text area, no char limit Skip Logic Group* New Site Comment



What is your role in visiting the site today? Agency administrator/manager
Y Drop down, select one Skip Logic Group* Role




Law enforcement officer








Corrections officer








Officer of the Court








Author/Journalist








Trainer or educator








Behavioral/social science researcher








Forensic Science Practitioner








Technology researcher/developer








Elected/appointed official, or a member of their staffs








Student B







Victim service provider








General Public








Other A





A What else best describes your role?

N Text area, no char limit Skip Logic Group* OE_Role


B Which profession or professions do you hope to pursue? (Select all that apply) Agency administrator/manager
Y Checkbox, one-up vertical Skip Logic Group* Profession




Law enforcement officer








Corrections officer








Officer of the Court








Trainer or educator








Behavioral/social science researcher








Forensic Science Practitioner








Technology researcher/developer








Victim service provider








Author/Journalist








Elected/appointed official, or a member of their staffs








Non-justice related field








A profession that is not listed here







What is your primary reason for visiting CrimeSolutions site today? Guidance on a policy/practice decision or change
Y Radio button, one-up vertical Skip Logic Group* MainReason




Guidance on developing/changing a practice or intervention program








Learn about a specific program








Learn about a specific practice








Materials for a course I'm teaching








Materials for a course I'm taking








Information for a research project








Background information on a topic








Other A





A What was the other primary reason for your visit to CrimeSolutions site today?

N Text area, no char limit Skip Logic Group* OE_MainReason



What specifically were you doing on CrimeSolutions today?

N Text area, no char limit
Doing on Site



What prompted you to visit CrimeSolutions? Search engine
Y Radio button, one-up vertical Skip Logic Group* PromptedYou




Another website/link B







Email C







A colleague or instructor








Social media post








Prior use of the site








Other








I don't remember






B Which website/link prompted you to visit? Another DOJ site
Y Radio button, one-up vertical Skip Logic Group* Website/Link




Another government site








An association site








A university or college site








A commercial site








Other D





D Which other website/link prompted you to visit CrimeSolutions?

N Text area, no char limit Skip Logic Group* OE_Other Website/Link


C Where was the email sent from? From a colleague
Y Radio button, one-up vertical Skip Logic Group* Email Origin




From the National Institute of Justice








From another email service








Other







Did the page you arrived on have the content you expected? Yes
Y Radio button, one-up vertical
Expected Destination




No








I don't remember







Did you accomplish what you wanted to do today on this site? Yes
Y Drop down, select one Skip Logic Group* Accomplish




No A





A Please tell us why you were unable to accomplish your task today:

N Text area, no char limit Skip Logic Group* OE_Not Accomplish



Other than what you were originally looking for, did you find anything else interesting on the site? Yes A Y Radio button, one-up vertical Skip Logic Group* Other Info




No






A What other interesting information did you find on the site?

N Text area, no char limit Skip Logic Group* OE_Other Info



How did you look for information on the site today? I used the search box on this website A Y Radio button, one-up vertical Skip Logic Group* How info found




I browsed the content on this website








I browsed the content and used the search box on this website A







I used a bookmark or link to go there directly








I used a web search engine, like Google or Bing








Other






A Were the search results helpful? Yes
Y Drop down, select one Skip Logic Group* Search results




No C





C Why were the search results not helpful? (Choose your primary reason) It returned no useful results
Y Radio button, one-up vertical Skip Logic Group* Search Difficulties




It returned too many results








Results links were broken








Results were not relevant to my search terms or needs








Results showed old versions of pages/documents








Search required too many attempts








Results were too similar/redundant








I was not sure what words to use in my search








Search speed was too slow








Other D





D Please describe the search difficulties you experienced:

N Text area, no char limit Skip Logic Group* OE_Search Difficulties



How much time did you spend on the site today compared to what you expected? Less time than I expected
Y Radio button, one-up vertical
Time on Site




About the same amount of time as I expected








More time than I expected








Not sure







How likely are you to discourage someone from interacting with this agency? 1=Very Unlikely
Y Radio button, scale, no don't know
WordofMouthIndex




2








3








4








5








6








7








8








9








Very Likely=10







What is your gender? Male
Y Radio button, one-up vertical
Gender




Female








Prefer not to respond







Which category includes your age? Under 18
Y Radio button, one-up vertical
Age




18 - 24








25 - 34








35 - 44








45 - 54








55 - 64








65 or older








Prefer not to respond







If you could improve one thing about this website, what would it be?

N Text area, no char limit
OE_Improvement

Sheet 4: Attributes

Attribute Value
Channel Web
Touchpoint Name Browse
Hierarchy No
Model Type PredCSAT Desktop Info
Journey Phase Consideration
Touchpoint Type Standard
Partner Involved No
Replay Yes
Version Number of Model Template 17.3.Y


Survey Type PREDCSAT
Look and Feel Single Page
Theme Color #009fea
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

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