Published 60 Day Notice

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Federal Register / Vol. 83, No. 42 / Friday, March 2, 2018 / Notices
information be processed and used in a
timely manner; (3) is the estimate of
burden accurate; (4) how might the
Federal Consulting Group enhance the
quality, utility, and clarity of the
information to be collected; and (5) how
might the Federal Consulting Group
minimize the burden of this collection
on the respondents, including through
the use of information technology.
Comments that you submit in
response to this notice are a matter of
public record. We will include or
summarize each comment in our request
to OMB to approve this ICR. Before
including your address, phone number,
email address, or other personal
identifying information in your
comment, you should be aware that
your entire comment—including your
personal identifying information—may
be made publicly available at any time.
While you can ask us in your comment
to withhold your personal identifying
information from public review, we
cannot guarantee that we will be able to
do so.
Abstract: The Office of Management
and Budget regulation at 5 CFR 1320,
which implement provisions of the
Paperwork Reduction Act of 1995 (Pub.
L. 104–13), require that interested
members of the public and affected
agencies have an opportunity to
comment on information collection and
recordkeeping activities [see 5 CFR
1320.8(d)]. The Office of Strategic
Employee and Organization
Development, Federal Consulting Group
has submitted a request to the Office of
Management and Budget to renew its
approval of this collection of
information for three years.
The proposed renewal of this
information collection activity provides
a means to consistently assess,
benchmark, and improve customer
satisfaction with Federal government
agency programs and/or services within
the Executive Branch. The Federal
Consulting Group of the Department of
the Interior serves as the executive agent
for this methodology and has partnered
with the Claes Fornell International
Group (CFI Group) and the American
Customer Satisfaction Index (ACSI) to
offer the ACSI to Federal government
agencies.
The CFI Group, a leader in customer
satisfaction and customer experience
management, offers a comprehensive
model that quantifies the effects of
quality improvements on citizen
satisfaction. The CFI Group has
developed the methodology and
licenses it to the American Customer
Satisfaction Index, an independent
organization which produces the
American Customer Satisfaction Index

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(ACSI). This national indicator is
developed for different economic
sectors each quarter, which are then
published in The Wall Street Journal.
The ACSI was introduced in 1994 by
Professor Claes Fornell under the
auspices of the University of Michigan,
the American Society for Quality (ASQ),
and the CFI Group. The ACSI monitors
and benchmarks customer satisfaction
across more than 200 companies and
many U.S. Federal agencies.
The ACSI is the only cross-agency
methodology for obtaining comparable
measures of customer satisfaction with
Federal government programs and/or
services. Along with other economic
objectives—such as employment and
growth—the quality of outputs (goods
and services) is a part of measuring
living standards. The ACSI’s ultimate
purpose is to help improve the quality
of goods and services available to
American citizens.
ACSI surveys conducted by the
Federal Consulting Group are subject to
the Privacy Act of 1974, Public Law 93–
579, December 31, 1974 (5 U.S.C. 552a).
The agency information collection is an
integral part of conducting an ACSI
survey. The contractor will not be
authorized to release any agency
information upon completion of the
survey without first obtaining
permission from the Federal Consulting
Group and the participating agency. In
no case shall any new system of records
containing privacy information be
developed by the Federal Consulting
Group, participating agencies, or the
contractor collecting the data. In
addition, participating Federal agencies
may only provide information used to
randomly select respondents from
among established systems of records
provided for such routine uses.
Further, the information will enable
Federal agencies to determine customer
satisfaction metrics with discrimination
capability across variables. Thus, this
information collection will assist
Federal agencies in making the best use
of resources in a targeted manner to
improve service to the public.
This survey asks no questions of a
sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
or other matters that are commonly
considered private.
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it is operating under a currently
valid OMB control number. The Office
of Management and Budget control
number for this collection is 1090–0007.
The control number will be displayed
on the surveys used. Response to the
surveys is voluntary.

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9023

Title of Collection: American
Customer Satisfaction Index (ACSI)
Government Customer Satisfaction
Surveys.
OMB Control Number: 1090–0007.
Form Number: None.
Type of Review: Extension of a
currently approved collection.
Respondents/Affected Public:
Individuals, Business, and State, Local,
or Tribal Governments who have
utilized Federal Government services.
Total Estimated Number of Annual
Respondents: Participation by Federal
agencies in the ACSI is expected to vary
as new customer segment measures are
added or deleted. However, based on
historical records, projected average
estimates for the next three years are as
follows:
Average Expected Annual Number of
Customer Satisfaction Surveys: 100 with
800 respondents per survey.
Total Estimated Number of Annual
Responses: 80,000.
Estimated Completion Time per
Response: 12 minutes.
Total Estimated Number of Annual
Burden Hours: 16,000.
Respondent’s Obligation: Voluntary.
Frequency of Collection: Once per
survey.
Total Estimated Annual Nonhour
Burden Cost: None.
An agency may not conduct or
sponsor and a person is not required to
respond to a collection of information
unless it displays a currently valid OMB
control number.
The authority for this action is the
Paperwork Reduction Act of 1995 (44
U.S.C. 3501 et seq).
Jessica Reed,
Director, Federal Consulting Group.
[FR Doc. 2018–04216 Filed 3–1–18; 8:45 am]
BILLING CODE 4334–63–P

DEPARTMENT OF THE INTERIOR
[18XD4523WT_DS64950000_
DWT000000.000000_DP.64920, OMB Control
Number 1090–0008]

Agency Information Collection
Activities; E-Government Website
Customer Satisfaction Surveys
(Formerly American Customer
Satisfaction Index (ACSI) EGovernment Website Customer
Satisfaction Surveys)
Office of the Secretary, Office
of Strategic Employee and Organization
Development, Federal Consulting
Group, Interior.
ACTION: Notice of information collection;
request for comment.
AGENCY:

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Federal Register / Vol. 83, No. 42 / Friday, March 2, 2018 / Notices

In accordance with the
Paperwork Reduction Act of 1995, we,
the Federal Consulting Group are
proposing to renew an information
collection.
DATES: Interested persons are invited to
submit comments on or before May 1,
2018.
ADDRESSES: Send your written
comments by facsimile to (202) 395–
5806 or email (OIRA_Submission@
omb.eop.gov) to the Office of
Information and Regulatory Affairs,
Office of Management and Budget,
Attention: Desk Office for the
Department of the Interior (1090–0008).
Also, please send a copy of your
comments to Federal Consulting Group,
Attention: Lucy Adams, 1849 C St. NW,
MS 4344, Washington, DC 20240–0001,
or by facsimile to (202) 513–5184, or via
email to [email protected].
Individuals providing comments should
reference Customer Satisfaction Surveys
(OMB ID: 1090–0008).
FOR FURTHER INFORMATION CONTACT: To
request additional information or copies
of the form(s) and instructions, please
write to the Federal Consulting Group,
Attention: Lucy Adams, 1849 C St. NW,
MS4344, Washington, DC 20240–0001
or call (202) 513–7679. You may also
review the information collection
request online at http://
www.reginfo.gov/public/do/PRAMain.
SUPPLEMENTARY INFORMATION: In
accordance with the Paperwork
Reduction Act of 1995, we provide the
general public and other Federal
agencies with an opportunity to
comment on new, proposed, revised,
and continuing collections of
information. This helps us assess the
impact of our information collection
requirements and minimize the public’s
reporting burden. It also helps the
public understand our information
collection requirements and provide the
requested data in the desired format.
We are soliciting comments on the
proposed ICR that is described below.
We are especially interested in public
comment addressing the following
issues: (1) Is the collection necessary to
the proper functions of the Federal
Consulting Group; (2) will this
information be processed and used in a
timely manner; (3) is the estimate of
burden accurate; (4) how might the
Federal Consulting Group enhance the
quality, utility, and clarity of the
information to be collected; and (5) how
might the Federal Consulting Group
minimize the burden of this collection
on the respondents, including through
the use of information technology.
Comments that you submit in
response to this notice are a matter of

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SUMMARY:

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public record. We will include or
summarize each comment in our request
to OMB to approve this ICR. Before
including your address, phone number,
email address, or other personal
identifying information in your
comment, you should be aware that
your entire comment—including your
personal identifying information—may
be made publicly available at any time.
While you can ask us in your comment
to withhold your personal identifying
information from public review, we
cannot guarantee that we will be able to
do so.
Abstract: The Office of Management
and Budget regulation at 5 CFR 1320,
which implements the provisions of the
Paperwork Reduction Act of 1995 (Pub.
L. 104–13), require that interested
members of the public and affected
agencies have an opportunity to
comment on information collection and
recordkeeping activities [see 5 CFR
1320.8(d)]. The Office of Strategic
Employee and Organization
Development, Federal Consulting Group
has submitted a request to Office of
Management and Budget to renew its
approval of this collection of
information for three years.
This information collection activity
provides a means to consistently assess,
benchmark, and improve customer
satisfaction with Federal government
agency websites within the Executive
Branch. The Federal Consulting Group
of the Department of the Interior serves
as the executive agent for this
methodology and has partnered with
ForeSee to offer this assessment to
federal agencies.
ForeSee is a leader in customer
satisfaction and customer experience
management on the web and related
media. Its methodology (Customer
Experience Analytics or CXA) is a
derivative of one of the most respected,
credible, and well known measures of
customer satisfaction in the country, the
American Customer Satisfaction Index
(ACSI). The ForeSee CXA methodology
combines survey data and a patented
econometric model to precisely measure
the customer satisfaction of website
users, identify specific areas for
improvement, and determine the impact
of those improvements on customer
satisfaction and future customer
behaviors.
The ForeSee CXA is the only crossagency methodology for obtaining
comparable measures of customer
satisfaction with Federal Government
websites. The ultimate purpose of
ForeSee CXA is to help improve the
quality of goods and services available
to American citizens, including those
from the Federal government.

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The E-Government website Customer
Satisfaction Surveys will be completed
subject to the Privacy Act of 1974,
Public Law 93–579, December 31, 1974
(5 U.S.C. 522a). The agency information
collection will be used solely for the
purpose of the survey. The contractor
will not be authorized to release any
agency information upon completion of
the survey without first obtaining
permission from the Federal Consulting
Group and the participating agency. In
no case shall any new system of records
containing privacy information be
developed by the Federal Consulting
Group, participating agencies, or the
contractor collecting the data. In
addition, participating Federal agencies
may only provide information used to
randomly selected respondents from
among established systems of records
provided for such routine uses.
Further, the information will enable
Federal agencies to determine customer
satisfaction metrics with discrimination
capability across variables. Thus, this
information collection will assist
Federal agencies in making the best use
of resources in a targeted manner to
improve service to the public.
This survey asks no questions of a
sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
or other matters that are commonly
considered private.
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it is operating under a currently
valid Office of Management and Budget
control number. The Office of
Management and Budget control
number for this collection is 1090–0008.
The control number will be displayed
on the surveys used. For expeditious
administration of the surveys, the
expiration date will not be displayed on
the individual instruments. Response to
the surveys is voluntary.
Title of Collection: American
Customer Satisfaction Index (ACSI) EGovernment website Customer
Satisfaction Surveys.
OMB Control Number: 1090–0008.
Form Number: None.
Type of Review: Extension of a
currently approved collection.
Respondents/Affected Public:
Individuals, Business, and State, Local,
or Tribal Governments who have visited
Federal Government websites.
Total Estimated Number of Annual
Respondents: Participation by Federal
agencies will vary as new websites are
added or deleted. However, based on
our experience from the previous threeyear approval period, the number of
surveys has been very consistent with

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Federal Register / Vol. 83, No. 42 / Friday, March 2, 2018 / Notices
little change and estimate for the next
three years are as follows:
Average Expected Annual Number of
Customer Satisfaction Surveys: 250 with
5,000 respondents per survey.
Total Estimated Number of Annual
Responses: 1,250,000.
Estimated Completion Time per
Response: 2.5 minutes.
Total Estimated Number of Annual
Burden Hours: 52,083.
Respondent’s Obligation: Voluntary.
Frequency of Collection: Once per
survey.
Total Estimated Annual Nonhour
Burden Cost: None.
An agency may not conduct or
sponsor and a person is not required to
respond to a collection of information
unless it displays a currently valid OMB
control number.
The authority for this action is the
Paperwork Reduction Act of 1995 (44
U.S.C. 3501 et seq.).
Jessica Reed,
Director, Federal Consulting Group.
[FR Doc. 2018–04215 Filed 3–1–18; 8:45 am]
BILLING CODE 4334–63–P

DEPARTMENT OF THE INTERIOR
Bureau of Land Management
[LLWO310000.L13100000.PP0000.18X; OMB
Control Number 1004–0162]

Agency Information Collection
Activities; Onshore Oil and Gas
Geophysical Exploration
Bureau of Land Management,
Interior.
ACTION: Notice of information collection;
request for comment.
AGENCY:

In accordance with the
Paperwork Reduction Act of 1995, we,
the Bureau of Land Management (BLM),
are proposing to renew an information
collection with revisions.
DATES: Interested persons are invited to
submit comments on or before May 1,
2018.
SUMMARY:

Send your comments on
this information collection request (ICR)

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ADDRESSES:

by mail to the U.S. Department of the
Interior, Bureau of Land Management,
1849 C Street NW, Room 2134LM,
Washington, DC 20240, Attention: Jean
Sonneman; by email to jesonnem@
blm.gov. Please reference OMB Control
Number 1004–0162 in the subject line of
your comments.
FOR FURTHER INFORMATION CONTACT: To
request additional information about
this ICR, contact Jennifer Spencer by
email at [email protected], or by
telephone at 202–912–7146.
SUPPLEMENTARY INFORMATION: In
accordance with the Paperwork
Reduction Act of 1995, we provide the
general public and other Federal
agencies with an opportunity to
comment on new, proposed, revised,
and continuing collections of
information. This helps us assess the
impact of our information collection
requirements and minimize the public’s
reporting burden. It also helps the
public understand our information
collection requirements and provide the
requested data in the desired format.
We are soliciting comments on the
proposed ICR that is described below.
We are especially interested in public
comment addressing the following
issues: (1) Is the collection necessary to
the proper functions of the BLM; (2) will
this information be processed and used
in a timely manner; (3) is the estimate
of burden accurate; (4) how might the
BLM enhance the quality, utility, and
clarity of the information to be
collected; and (5) how might the BLM
minimize the burden of this collection
on the respondents, including through
the use of information technology.
Comments that you submit in
response to this notice are a matter of
public record. We will include or
summarize each comment in our request
to OMB to approve this ICR. Before
including your address, phone number,
email address, or other personal
identifying information in your
comment, you should be aware that
your entire comment—including your
personal identifying information—may
be made publicly available at any time.
While you can ask us in your comment

to withhold your personal identifying
information from public review, we
cannot guarantee that we will be able to
do so.
Abstract: This information collection
pertains to onshore oil and gas
geophysical exploration on Federal
lands. Surface-disturbing activities
associated with such exploration
generally are regulated by the Bureau of
Land Management (BLM) or by the U.S.
Forest Service (FS), depending on
which agency manages the surface
estate. This information collection
request also includes permits for oil and
gas geophysical exploration on Federal
lands other than those managed by the
BLM or the Forest Service when an
agency of the Department of Defense
refers an application for exploration to
the BLM (see 43 CFR 3153.1); or when
an application for exploration involves
a project that would cross lands
managed by the Bureau of Reclamation.
The BLM and FS need the information
in order to manage surface operations
that are under their respective
jurisdictions.
Title of Collection: Onshore Oil and
Gas Geophysical Exploration.
OMB Control Number: 1004–0162.
Form Numbers: BLM Forms 3150–4
and 3150–5; FS Forms 2800–16 and
2800–16a.
Type of Review: Revision of a
currently approved collection.
Respondents/Affected Public: Those
who wish to participate in the
evaluation, development, and
utilization of oil and gas resources for
mineral potential.
Total Estimated Number of Annual
Respondents: 23.
Total Estimated Number of Annual
Responses: 23.
Estimated Completion Time per
Response: Varies from 20 minutes to 1
hour, depending on activity.
Total Estimated Number of Annual
Burden Hours: 17.67.
Respondent’s Obligation: Required to
obtain or retain a benefit.
Frequency of Collection: On occasion.
Total Estimated Annual Nonhour
Burden Cost: $25.

Type of response

Number of responses

Time per
response

Total hours
(column B ×
column C)

A.

B.

C.

D.

Notice of Intent and Request to Conduct Geophysical Exploration Operations/Outside Alaska.
43 CFR 3151.1
BLM Form 3150–4/FS Form 2800–16

13 (10 to BLM and 3 to FS) .....

1 hour ...........

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13