Form 018 20190018 FEMA RMD Flood Economics Desktop_02.04.19
E-Government Website Customer Satisfaction Surveys
20190018 FEMA RMD Flood Economics Desktop_02.04.19.xlsx
20190018 FEMA RMD Flood Economics Desktop_02.04.19
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
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Model Questions
Custom Questions
Overview
Welcome and Thank You TextModel Questions
Custom Questions
Sheet 1: Welcome and Thank You Text
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The text you see here will appear at the top and bottom of your survey, examples below. | ||
| Default text is included and you may modify this text as needed. | |||
| Welcome and Thank You Text | |||
| Welcome Text | |||
| Thank you for visiting the Flood Economics site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible. |
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| Thank You Text | |||
| Thank you for taking our survey - and for helping us serve you better. |
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| Example Desktop | |||
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Sheet 2: Model Questions
| Model Name | FEMA RMD Flood Economics Desktop |
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| Model ID | Underlined & Italicized: Re-order | ||||
| Partitioned | Yes - 2MQ | Pink: Addition | |||
| Date | Blue: Reword | ||||
| Model Version | 17.3.Y | ||||
| Label | Satisfaction Questions | Label | Future Behaviors | ||
| Satisfaction | Recommend (NPS) (1=Very Unlikely, 10=Very Likely) |
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| 1 | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
4 | Recommend | How likely are you to recommend the Flood Economics site to someone else? |
| 2 | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Share Information (1=Very Unlikely, 10=Very Likely) | ||
| 3 | Satisfaction - Ideal | How does this site compare to an ideal website? (1=Not Very Close, 10=Very Close) |
5 | Share Information | How likely are you to share information you found on floodeconomics.com with others? |
| Return (1=Very Unlikely, 10=Very Likely) |
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| 6 | Return | How likely are you to return to the Flood Economics site in the future? | |||
| Primary Resource (1=Very Unlikely, 10=Very Likely) |
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| 7 | Primary Resource | How likely are you to use the Flood Economics site as your primary resource for information about flood mitigation? | |||
| Use Information (1=Very Unlikely, 10=Very Likely) |
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| 8 | Use Information | How likely are you to use the information you found on the Flood Economics site to initiate or support a flood mitigation project? | |||
Sheet 3: Custom Questions
| Model Name | FEMA RMD Flood Economics Desktop |
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| Model ID | 0 | Underlined & Italicized: Re-order | ||||||||
| Partitioned | Yes - 2MQ | Pink: Addition | ||||||||
| Date | Blue: Reword | |||||||||
| QID | AP Question Tag | Skip From | Question Text | Answer Choices | Skip To | AP Answer Tag | Required Y/N |
Type | Special Instructions | CQ Label |
| primary_reason_govt | What type of flood risk or mitigation information were you looking for today? (Please select all that apply) | Overall economic benefits of flood mitigation | Y | Checkbox, one-up vertical | Skip Logic Group* | Info Sought | ||||
| Other benefits (non-economic) of flood mitigation | ||||||||||
| Flood mitigation case studies from other communities | ||||||||||
| Flood mitigation projects my state has completed or is working on | Randomize | |||||||||
| The return on investment of flood mitigation projects | ||||||||||
| Ways to fund a flood mitigation project | find_funding_opportunities | |||||||||
| Community blog | ||||||||||
| Podcast about flood risk or mitigation | ||||||||||
| Other (please specify) | A | other_please_specify | Anchor Answer Choice | |||||||
| primary_reason_other | A | Please specify the other reason for your visit. | N | Text field, <100 char | Skip Logic Group* | Info Sought Other | ||||
| accomplish | Did you find what you were looking for today on this site? | Yes | A, B | yes | Y | Radio button, one-up vertical | Skip Logic Group* | Find Info | ||
| No | C, D | no | ||||||||
| accomplish_experience | A | Was the information easy to find? | Yes | yes | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish Experience | ||
| No | A1 | no | ||||||||
| not_easy_accomplish | A1 | Why was this information difficult to find? | N | Text area, no char limit | Skip Logic Group* | Not Easy Accomplish | ||||
| B | What information on the site did you find most valuable? | N | Text area, no char limit | Skip Logic Group* | Valuable Info | |||||
| why_not_accomplish | C | Please tell us what information you were looking for but could not find. Please be as specific as possible. | N | Text area, no char limit | Skip Logic Group* | Info Not Found | ||||
| D | What do you plan to do next to find the information you need? | Research at another website | Y | Radio button, one-up vertical | Skip Logic Group* | Do Next | ||||
| Research through another federal agency | ||||||||||
| Research at a university | ||||||||||
| Contact my local government officials | ||||||||||
| Contact FEMA | ||||||||||
| Other (please specify) | D1 | |||||||||
| Not sure, I'm uncertain how to proceed | ||||||||||
| Nothing | ||||||||||
| D1 | Please explain what you plan to do next to find the information you need. | N | Text field, <100 char | Skip Logic Group* | Do Next Other | |||||
| How do you plan to use the information you found on the Flood Economics site today? (Please select all that apply) | Develop a flood mitigation project | Y | Checkbox, one-up vertical | Skip Logic Group* | Use Info | |||||
| Secure grant funding | Randomize | |||||||||
| Work with my supervisor/team on flood mitigation | ||||||||||
| Talk with others about flood risk and mitigation | ||||||||||
| Conduct additional research to learn more about what other communities are doing to reduce risk | ||||||||||
| Use the data to make the case for flood mitigation action in my community | ||||||||||
| Explore additional options for flood mitigation | ||||||||||
| Other (please specify) | A | Anchor Answer Choice | ||||||||
| Not sure, I was just browsing | Mutually Exclusive | |||||||||
| A | Please specify how you plan to use the information you found on the site today. | N | Text area, no char limit | Skip Logic Group* | Use Info Other | |||||
| nav_experience | How would you describe your browsing experience on the site today? (Please select all that apply) | Links often did not take me where I expected | B | links_not_useful | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigation Experience | ||
| I had difficulty finding relevant information | B | difficulty_finding_relevant_info | ||||||||
| Links and labels were difficult to understand | B | links_difficult_to_understand | ||||||||
| There were too many links or navigation options to choose from | B | too_many_links | Randomize | |||||||
| I had technical difficulties (error messages, broken links, etc.) | B | technical_difficulties | ||||||||
| I could not navigate back to previous information | B | could_not_navigate_back | ||||||||
| I had a different navigation difficulty | A | a_different_navigation_diff | Anchor Answer Choice | |||||||
| I had no difficulty navigating the site | no_difficulty_navigation | Mutually Exclusive | ||||||||
| nav_experience_other | A | Please specify your navigation difficulty. | N | Text area, no char limit | Skip Logic Group* | Navigation Experience - Other | ||||
| nav_issues_oe | B | Describe the specific issue(s) you experienced while navigating this site. | N | Text area, no char limit | Skip Logic Group* | Navigation Issues OE | ||||
| info_issues | Which of the following issues, if any, did you experience while reviewing information? (Please select all that apply) | Information did not answer my questions | information_did_not_answer_questions | Y | Checkbox, one-up vertical | Skip Logic Group* | Information Issues | |||
| Information was not presented in a concise format | information_not_concise | Randomize | ||||||||
| Wording was confusing/not clear | wording_not_clear | |||||||||
| Information was too complex | ||||||||||
| Text was difficult to read/not legible | text_difficult_to_read | |||||||||
| Other (please specify) | A | other_please_specify | Anchor Answer Choice | |||||||
| No issues reviewing information occurred | no_issues | Mutually Exclusive | ||||||||
| other_info_issues | A | Please describe the specific issue you experienced reviewing information. | N | Text area, no char limit | Skip Logic Group* | Other Information Issues | ||||
| How well do you understand flood risk? | 1=Not at all | Y | Radio button, scale, no don't know | |||||||
| 2 | ||||||||||
| 3 | ||||||||||
| 4 | ||||||||||
| Completely=5 | ||||||||||
| acquisition_source_government | How were you referred to the site today? | Social media (e.g., Facebook, Twitter, etc.) | social_media | Y | Radio button, one-up vertical | Skip Logic Group* | Acquisition Source | |||
| Advertisement | Randomize | |||||||||
| Search engine results | search_engine | |||||||||
| Recommendation from someone I know | personal_recommendation | |||||||||
| Recommendation from local government | ||||||||||
| Conferences | ||||||||||
| Another government site | other_government_site | |||||||||
| Other (please specify) | A | other_please_specify | Anchor Answer Choice | |||||||
| I was not referred to the site by anything specific | was_not_referred_by_anything_specific | Anchor Answer Choice | ||||||||
| acquisition_source_government_other | A | Please specify how else you were referred to the site. | N | Text field, <100 char | Skip Logic Group* | Acquisition Source - Other | ||||
| role_govt | What is your primary role in visiting the site today? | Elected government official | T, I | Y | Radio button, one-up vertical | Skip Logic Group* | Role | |||
| Federal government employee | T | |||||||||
| Emergency manager | T | |||||||||
| Floodplain manager | T | |||||||||
| Flood insurance professional | T | |||||||||
| City planner/planning professional | T | |||||||||
| Community resident/small business owner | L, I | general_public | ||||||||
| Other (please specify) | C | |||||||||
| C | Please specify your role in coming to this site today. | N | Text field, <100 char | Skip Logic Group* | Role Other | |||||
| T | How long have you been in your current position? | Less than 1 year | Y | Drop down, select one | Skip Logic Group* | Role Tenure | ||||
| 1 year to less than two years | ||||||||||
| 2 years to less than 5 years | ||||||||||
| 5 years to less than 10 years | ||||||||||
| 10 years or more | ||||||||||
| L | How long have you lived in or owned a business in your community? | Less than 1 year | Y | Drop down, select one | Skip Logic Group* | Role Years Lived | ||||
| 1 year to less than two years | ||||||||||
| 2 years to less than 5 years | ||||||||||
| 5 years to less than 10 years | ||||||||||
| 10 years or more | ||||||||||
| I | How important is flood mitigation? | 1=Not at all important | Y | Radio button, scale, no don't know | Skip Logic Group* | Importance | ||||
| 2 | ||||||||||
| 3 | ||||||||||
| 4 | ||||||||||
| Very important=5 | ||||||||||
| Have you ever experienced a flood? | Yes | Y | Radio button, one-up vertical | Exp Flood | ||||||
| No | ||||||||||
| visit_frequency | How often do you visit this site? | This is my first visit | first_visit | Y | Drop down, select one | Visit Frequency | ||||
| Once every 6 months or less often | six_months | |||||||||
| Once every few months | few_months | |||||||||
| Monthly or more often | ||||||||||
| improve | What else would you like to share with us to help improve the Flood Economics site? | N | Text area, no char limit | Improve | ||||||
| state | In which state do you live? | Alabama | alabama | Y | Drop down, select one | State | ||||
| Alaska | alaska | |||||||||
| Arizona | arizona | |||||||||
| Arkansas | arkansas | |||||||||
| California | california | |||||||||
| Colorado | colorado | |||||||||
| Connecticut | connecticut | |||||||||
| Delaware | delaware | |||||||||
| District of Columbia | district_of_columbia | |||||||||
| Florida | florida | |||||||||
| Georgia | georgia | |||||||||
| Hawaii | hawaii | |||||||||
| Idaho | idaho | |||||||||
| Illinois | illinois | |||||||||
| Indiana | indiana | |||||||||
| Iowa | iowa | |||||||||
| Kansas | kansas | |||||||||
| Kentucky | kentucky | |||||||||
| Louisiana | louisiana | |||||||||
| Maine | maine | |||||||||
| Maryland | maryland | |||||||||
| Massachusetts | massachusetts | |||||||||
| Michigan | michigan | |||||||||
| Minnesota | minnesota | |||||||||
| Mississippi | mississippi | |||||||||
| Missouri | missouri | |||||||||
| Montana | montana | |||||||||
| Nebraska | nebraska | |||||||||
| Nevada | nevada | |||||||||
| New Hampshire | new_hampshire | |||||||||
| New Jersey | new_jersey | |||||||||
| New Mexico | new_mexico | |||||||||
| New York | new_york | |||||||||
| North Carolina | north_carolina | |||||||||
| North Dakota | north_dakota | |||||||||
| Ohio | ohio | |||||||||
| Oklahoma | oklahoma | |||||||||
| Oregon | oregon | |||||||||
| Pennsylvania | pennsylvania | |||||||||
| Rhode Island | rhode_island | |||||||||
| South Carolina | south_carolina | |||||||||
| South Dakota | south_dakota | |||||||||
| Tennessee | tennessee | |||||||||
| Texas | texas | |||||||||
| Utah | utah | |||||||||
| Vermont | vermont | |||||||||
| Virginia | virginia | |||||||||
| Washington | washington | |||||||||
| West Virginia | west_virginia | |||||||||
| Wisconsin | wisconsin | |||||||||
| Wyoming | wyoming | |||||||||
| I live outside of the United States | live_outside_usa | |||||||||
| Prefer not to respond | prefer_not_to_respond | |||||||||
| demos_gender | What is your gender? | Male | male | N | Radio button, one-up vertical | Demos: Gender | ||||
| Female | female | |||||||||
| Prefer not to respond | prefer_not_to_respond | |||||||||
| demos_age | Which category includes your age? | Under 18 | under_18 | N | Drop down, select one | Demos: Age | ||||
| 18 - 24 | 18_24 | |||||||||
| 25 - 34 | 25_34 | |||||||||
| 35 - 44 | 35_44 | |||||||||
| 45 - 54 | 45_54 | |||||||||
| 55 - 64 | 55_64 | |||||||||
| 65 or older | 65_or_older | |||||||||
| Prefer not to respond | prefer_not_to_respond | |||||||||
| demos_education_US | What is your highest level of education completed? | Some high school or less | some_high_school_or_less | N | Drop down, select one | Demos: Education | ||||
| High school/GED | high_school_ged | |||||||||
| Associate degree or some college | associate_degree_or_some_college | |||||||||
| Bachelor's degree | bachelors | |||||||||
| Master's degree | masters | |||||||||
| Advanced graduate work or Ph.D. | advanced_graduate | |||||||||
| Prefer not to respond | prefer_not_to_respond | |||||||||
| a11_satisfaction | Please rate your level of agreement with the following statements about your experience on the Flood Economics website today. I am satisfied with the service I received from FEMA. |
1=Strongly Disagree | 1_strongly_disagree | N | Radio button, scale, no don't know | A11 Satisfaction | ||||
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| 5=Strongly Agree | 5_strongly_agree | |||||||||
| a11_confidence | This interaction increased my confidence in FEMA. | 1=Strongly Disagree | 1_strongly_disagree | N | Radio button, scale, no don't know | A11 Confidence | ||||
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| 5=Strongly Agree | 5_strongly_agree | |||||||||
| a11_quality | My need was addressed. | 1=Strongly Disagree | 1_strongly_disagree | N | Radio button, scale, no don't know | A11 Quality | ||||
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| 5=Strongly Agree | 5_strongly_agree | |||||||||
| a11_ease | It was easy to complete what I needed to do. | 1=Strongly Disagree | 1_strongly_disagree | N | Radio button, scale, no don't know | A11 Ease | ||||
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| 5=Strongly Agree | 5_strongly_agree | |||||||||
| a11_efficiency | It took a reasonable amount of time to do what I needed to do. | 1=Strongly Disagree | 1_strongly_disagree | N | Radio button, scale, no don't know | A11 Efficiency | ||||
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| 5=Strongly Agree | 5_strongly_agree | |||||||||
| a11_equity_digital | I was easily able to access the website on my device. | 1=Strongly Disagree | 1_strongly_disagree | N | Radio button, scale, no don't know | A11 Equity Digital | ||||
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| 5=Strongly Agree | 5_strongly_agree | |||||||||
| a11_helpful_digital | The website helped me do what I needed to do. | 1=Strongly Disagree | 1_strongly_disagree | N | Radio button, scale, no don't know | A11 Helpful Digital | ||||
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| 5=Strongly Agree | 5_strongly_agree |
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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