OMB Mapping 2018-2019 Survey (USPTO) IA 30606 Amend 4

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Overview

Applicant Survey
Examiner Survey
Contact Center

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Sheet 1: Applicant Survey

Survey:	U.S.Patent and Trademark Office PTO
IA#:	30606 Amend 4
Date:	1/15/2019
SURVEY TYPE:	Relationship (tab 4)
Survey Q#	Type#	Type Topic
1	Standard	Accessibility - Convenience
2	Standard	Accessibility - Wait Time
3	Standard	Examiner - Knowledge
4	Standard	Responses - Thoroughness
5	Standard	Responses- Resolved
6	Standard	Satisfaction - Overall
7	Standard	Satisfaction - Expectations
8	Standard	Satisfaction - Ideal
9	Standard	Contact Via Channel Again
10	Standard	Communicate Experience
11	Custom	Primary Reason
12	Custom	Primary Reason - Other
13	Custom	Examiner - Prepared
14	Custom	SPE - Present
15	Custom	SPE - Prepared
16	Custom	Resolution
17	Custom	Improve Understanding
18	Custom	Objections - Overcoming
19	Custom	Adequate time
20	Custom	Examiner - Professionalism
21	Custom	Professionalism - Problems OE
22	Custom	Additional Improvements
23	Custom	Application

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Sheet 2: Examiner Survey

Survey:	U.S.Patent and Trademark Office PTO
IA#:	30606 Amend 4
Date:	1/15/2019
SURVEY TYPE:	Relationship (tab 4)
Survey Q#	Type#	Type Topic
1	Standard	Satisfaction - Overall
2	Standard	Satisfaction - Expectations
3	Standard	Satisfaction - Ideal
4	Custom	Interview - Cancellation Other
5	Custom	Method
6	Custom	Method - WebEx
7	Custom	Agenda Requested
8	Custom	Agenda Requested - Why Not Other
9	Custom	Agenda Provided
10	Custom	Agenda Provided - Why Not
11	Custom	Agenda Provided - Why Not Other
12	Custom	SPE
13	Custom	SPE - Prepared
14	Custom	SPE - Understanding
15	Custom	Applicant - Prepared
16	Custom	Applicant - Understanding
17	Custom	Applicant - Thorough
18	Custom	Objections - Overcoming
19	Custom	Adequate time
20	Custom	Applicant - Professionalism
21	Custom	Professionalism - OE Problems
22	Custom	Overall Satisfaction
23	Custom	Effective
24	Custom	Effective - OE No
25	Custom	Additional Improvements
26	Custom	ApplicationNumber
27	Custom	DateTimeInterview

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Sheet 3: Contact Center

Survey:	U.S.Patent and Trademark Office PTO
IA#:	30606 Amend 4
Date:	1/15/2019
SURVEY TYPE:	Relationship (tab 4)
Survey Q#	Type#	Type Topic
1	Standard	Accessibility - Convenience
2	Standard	Accessibility - Efficiency
3	Standard	Accessibility - Performance
4	Standard	Knowledge - Understanding
5	Standard	Knowledge - Directness
6	Standard	Knowledge - Accuracy
7	Standard	Response Speed - Time
8	Standard	Response Speed - Efficiency
9	Standard	Response Speed - Fixed First Time
10	Standard	Professionalism - Understandable
11	Standard	Professionalism - Responsiveness
12	Standard	Professionalism - Courtesy
13	Standard	Resolution - Detail
14	Standard	Resolution - Usefulness
15	Standard	Resolution - Clarity
16	Standard	Satisfaction - Overall
17	Standard	Satisfaction - Expectations
18	Standard	Satisfaction - Ideal
19	Standard	Contact Via Phone Again
20	Standard	Confidence
21	Standard	Recommend
22	Custom	Interview - Cancellation Other
23	Custom	Method
24	Custom	Method - WebEx
25	Custom	Agenda Requested
26	Custom	Agenda Requested - Why Not Other
27	Custom	Agenda Provided
28	Custom	Agenda Provided - Why Not
29	Custom	Agenda Provided - Why Not Other
30	Custom	SPE
31	Custom	SPE - Prepared
32	Custom	SPE - Understanding
33	Custom	Applicant - Prepared
34	Custom	Applicant - Understanding
35	Custom	Applicant - Thorough
36	Custom	Objections - Overcoming
37	Custom	Adequate time
38	Custom	Applicant - Professionalism
39	Custom	Professionalism - OE Problems
40	Custom	Overall Satisfaction
41	Custom	Effective
42	Custom	Effective - OE No
43	Custom	Additional Improvements
44	Custom	ApplicationNumber
45	Custom	DateTimeInterview