Form 30614 M4 30614 M4 Q_FSIS_Web_Browse_20150515
E-Government Website Customer Satisfaction Surveys
Q_FSIS_Web_Browse_20150515.xlsx
Mapping and Questionnaire Documents IA 30614 A4 (FSIS)
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
Download: xlsx | pdf
Model Qsts
Current CQs
Overview
Welcome and Thank You TextModel Qsts
Current CQs
Sheet 1: Welcome and Thank You Text
Sheet 2: Model Qsts
| Model Name | FSIS V2 | 
|
||||||
| Model ID | tJYApMM4lph9Nx88oAEBkg4C | Underlined & Italicized: Re-order | ||||||
| Partitioned | yes - 2MQ | Pink: Addition | ||||||
| Date | 10/5/2015 | Blue: Reword | ||||||
| Label | Element Questions | Label | Satisfaction Questions | Label | Future Behaviors | |||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Recommend (1=Very Unlikely, 10=Very Likely) | ||||||
| Look and Feel - Appeal | Please rate the visual appeal of this site. | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
Recommend | How likely are you to recommend this site to someone else? | |||
| Look and Feel - Balance | Please rate the balance of graphics and text on this site. | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Primary Resource (1=Very Unlikely, 10=Very Likely) | ||||
| Look and Feel - Readability | Please rate the readability of the pages on this site. | Satisfaction - Ideal | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
Primary Resource | How likely are you to use this site as your primary resource for accessing food safety information? | |||
| Site Performance (1=Poor, 10=Excellent, Don't Know) | ||||||||
| Site Performance - Loading | Please rate how quickly pages load on this site. | |||||||
| Site Performance - Consistency | Please rate the consistency of speed from page to page on this site. | |||||||
| Site Performance - Completeness | Please rate how completely the page content loads on this site. | |||||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||||
| Navigation - Organized | Please rate how well the site is organized. | |||||||
| Navigation - Options | Please rate the options available for navigating this site. | |||||||
| Navigation - Layout | Please rate how well the site layout helps you find what you need. | |||||||
| Information Browsing (1=Poor, 10=Excellent, Don't Know) | ||||||||
| Information Browsing - Sort | Please rate the ability to sort information by criteria that are important to you on this site. | |||||||
| Information Browsing - Narrow | Please rate the ability to narrow choices to find the information you are looking for on this site. | |||||||
| Information Browsing - Features | Please rate how well the features on the site help you find the information you need. | |||||||
| Site Information (1=Poor, 10=Excellent, Don't Know) | ||||||||
| Site Information - Thoroughness | Please rate the thoroughness of information provided on this site. | |||||||
| Site Information - Understandable | Please rate how understandable this site’s information is. | |||||||
| Site Information - Answers | Please rate how well the site’s information provides answers to your questions. |
Sheet 3: Current CQs
| Model Name | FSIS V2 |
|
|||||||
| Model ID | tJYApMM4lph9Nx88oAEBkg4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | yes - 2MQ | Pink: Addition | |||||||
| Date | 10/5/2015 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| NMS6230Q001 | How frequently do you visit this site? | First time | Y | Drop down, select one | Frequency of Visit | ||||
| Visit Frequency | More than once a day | ||||||||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less often | |||||||||
| NMS6230Q002 | What best describes you? | FSIS Employee | Y | Drop down, select one | Role | ||||
| Consumer | |||||||||
| Educator | |||||||||
| Constituent Group Member | |||||||||
| Business | |||||||||
| Small plant owner/operator | |||||||||
| Scientist or Researcher | |||||||||
| Media | |||||||||
| Other government agency or government partner | |||||||||
| NMS6230Q003 | Which of the following best describes what you were looking for? | Career/job Information | Y | Drop down, select one | Skip Logic Group* | Primary Reason for Visit | |||
| Current recalls | |||||||||
| Educational materials for students or clients | |||||||||
| Export/import; international food safety | |||||||||
| Food defense information | |||||||||
| Food handling information for myself/my family | |||||||||
| Food security information | |||||||||
| Forms | |||||||||
| FSIS contact information or organizational structure | |||||||||
| News, meetings, conferences | |||||||||
| Past recalls | |||||||||
| Regulations and policies in general | A | ||||||||
| Scientific data and reports | |||||||||
| Training materials | |||||||||
| NMS6230Q004 | A | What regulations and policies were you seeking? | Compliance Assistance | Y | Checkbox, one-up vertical | Skip Logic Group* | Regulations_Policies | ||
| Federal Register publications & related documents | |||||||||
| FSIS Notices or Directives | |||||||||
| HACCP resources | |||||||||
| Other | B | ||||||||
| NMS6230Q005 | B | What other regulations and policies were you seeking? | N | Text area, no char limit | Skip Logic Group* | Other Regulations and Policies | |||
| NMS6230Q006 | What specific task did you come to our site to accomplish today? (Be specific, such as register for meeting, read latest publication) | N | Text area, no char limit | Information Seeking | |||||
| NMS6230Q007 | How did you search for the information on our site today? (Select all that apply) | Entered terms into FSIS Search box | Y | Checkbox, one-up vertical | Search Method | ||||
| News feeds (tabs) | |||||||||
| Browse by Audience (Information For) | |||||||||
| Browse by Subject (Topics or Programs tab) | |||||||||
| Global (top or footer) navigation | |||||||||
| Spotlights/Image carousel | |||||||||
| Popular Topics list | |||||||||
| Followed links in text | |||||||||
| NMS6230Q008 | Please describe your experience with navigation on this site today. | I had no difficulty browsing on this site | y | Checkbox, one-up vertical | Mutually Exclusive | Navigation Experience | |||
| Could not navigate back to previous information | |||||||||
| Would often feel lost, not know where I was | Skip Logic Group* | ||||||||
| Links did not take me where I expected | |||||||||
| Links/labels are difficult to understand | |||||||||
| Too many links or navigational choices | |||||||||
| Had technical difficulties (e.g., broken link) | |||||||||
| Other | A | ||||||||
| NMS6230Q009 | A | Please describe your experience navigating the site today. | N | Text area, no char limit | Skip Logic Group* | Other Navigation Experience | |||
| NMS6230Q010 | If you used the search/text box feature of the site today to find your information, what was your experience with the search functionality? | I did not encounter any difficulties | y | Checkbox, one-up vertical | Mutually Exclusive | Search Experience | |||
| Search results were not helpful | Skip Logic Group* | ||||||||
| Returned too many results | |||||||||
| Returned not enough results | |||||||||
| Returned no results | |||||||||
| Results were not relevant to my search | |||||||||
| I did not use the search tool today | |||||||||
| Other | B | ||||||||
| NMS6230Q011 | B | Please describe your search experience today. | N | Text area, no char limit | Skip Logic Group* | Other Search Experience | |||
| NMS6230Q012 | Did you use the Ask Karen system to ask a food safety question today? | Yes | A | Y | Radio button, one-up vertical | Skip Logic Group* | Used Ask Karen | ||
| No | |||||||||
| NMS6230Q013 | A | Please rate how satisfied you were with the help from the Ask Karen system: | 1-Extremely dissatisfied | Y | Radio button, scale, no don't know | Skip Logic Group* | Ask Karen Rating | ||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| Extremely satisfied-10 | |||||||||
| NMS6230Q014 | Did you use the askFSIS system to ask a food regulation question today? | Yes | A | Y | Radio button, one-up vertical | Skip Logic Group* | Used askFSIS | ||
| No | |||||||||
| NMS6230Q015 | A | Please rate how satisfied you were with the help from the askFSIS system: | 1-Extremely dissatisfied | Y | Radio button, scale, no don't know | Skip Logic Group* | askFSIS Rating | ||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| Extremely satisfied-10 | |||||||||
| NMS6230Q016 | If you have signed up for the FSIS E-mail Subscription Service, please rate your satisfaction with it: | 1-Extremely dissatisfied | Y | Radio button, scale, has don't know | FSIS email Subscriber | ||||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| Extremely satisfied-10 | |||||||||
| I do not currently subscribe | |||||||||
| NMS6230Q017 | To help FSIS plan new content and features, please tell us which one of these you would find most useful: | Video clips/video news releases | Y | Radio button, one-up vertical | Useful Content and Features | ||||
| Audio broadcasts (MP3 or Podcast) | |||||||||
| RSS Feed | |||||||||
| Image files to download | |||||||||
| Blog | |||||||||
| Wiki | |||||||||
| None of these | |||||||||
| NMS6230Q018 | Do you ever access the Internet using a mobile phone or tablet? | Yes | A | Y | Radio button, one-up vertical | Skip Logic Group* | Mobile Device_Use Phone or Tablet | ||
| No | |||||||||
| NMS6230Q019 | A | Which of the following devices do you have? | A Smartphone | B, D | Y | Radio button, one-up vertical | Skip Logic Group* | Mobile Device_Devices Owned | |
| A tablet | C, D | ||||||||
| Both a smartphone and a tablet | B,C,D | ||||||||
| None of these | |||||||||
| NMS6230Q020 | B | Specifically, which type of mobile phone do you have? | iPhone | Y | Radio button, one-up vertical | Skip Logic Group* | Mobile Device_Type of Phone | ||
| Android | |||||||||
| Blackberry | |||||||||
| Another phone | |||||||||
| NMS6230Q021 | C | Specifically, which type of tablet do you have? | iPad | Y | Radio button, one-up vertical | Skip Logic Group* | Mobile Device_Type of Tablet | ||
| Kindle | |||||||||
| Android | |||||||||
| Blackberry | |||||||||
| Another tablet | |||||||||
| NMS6230Q022 | D | Have you ever accessed ANY federal website using a mobile phone or tablet? | Yes | E | Y | Radio button, one-up vertical | Skip Logic Group* | Mobile Device_Access Federal Website | |
| No, but I plan to do so | |||||||||
| No, but I might in the future | |||||||||
| No, and I don't plan to do so | |||||||||
| NMS6230Q023 | E | Have you ever accessed the Food Safety and Inspection Service site using a mobile phone or tablet? | Yes | F, G | Y | Radio button, one-up vertical | Skip Logic Group* | Mobile Device_Access FSIS | |
| No, but I plan to do so | |||||||||
| No, but I might in the future | |||||||||
| No, and I don't plan to do so | |||||||||
| NMS6230Q024 | F | What was the main reason you last visited the Food Safety and Inspection Service using a mobile phone or tablet? | N | Text area, no char limit | Skip Logic Group* | Mobile Device_Main Reason for Visit | |||
| NMS6230Q025 | G | What resources/additional resources might you want to access from the Food Safety and Inspection Service using a mobile phone or tablet? | N | Text area, no char limit | Skip Logic Group* | Mobile Device_Additional Resources Needed | |||
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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