Form 30620 M4 30620 M4 RegInfo v3 CQ Changes 05-04-2017_DOT
E-Government Website Customer Satisfaction Surveys
RegInfo v3 CQ Changes 05-04-2017_DOT.xlsx
Mapping and Questionnaire Documents IA 30620 A4 (RISC)
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
Download: xlsx | pdf
Guidelines
Model Questions
Current CQs
CQs (9-7-17)
Overview
Welcome and Thank You TextGuidelines
Model Questions
Current CQs
CQs (9-7-17)
Sheet 1: Welcome and Thank You Text
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| Welcome and Thank You Text | ||||||
| Welcome Text | Thank You Text | |||||
| Thank you for visiting RegInfo.gov. You've been chosen to take part in a brief survey about your experience using this website. Please take a few minutes to share your opinion. Your feedback helps us improve your online experience. |
Thank you for completing this survey. Your feedback helps us serve you better. | |||||
| Welcome Text - Alternate | Thank You Text - Alternate | |||||
| Thank you for visiting RegInfo.gov. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the Regulatory Information Service Center. Please take a few minutes to give us your feedback. All results are strictly confidential. | Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site. |
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Sheet 2: Guidelines
| Questionnaire Management Guidelines | ||||||||||||||||||||
| Goals: | ||||||||||||||||||||
| � | One consolidated document to track all model and CQ changes throughout the life of the project | |||||||||||||||||||
| � | Questionnaire always matches the live survey | |||||||||||||||||||
| � | Easy and error-free way to submit CQ changes | |||||||||||||||||||
| � | All changes tracked and reflected in one document (DOT will help) | |||||||||||||||||||
| Basic rules: | ||||||||||||||||||||
| 1 | This questionnaire has to match the live survey | |||||||||||||||||||
| 2 | All changes to the live measure need to be tracked and archived in one document | |||||||||||||||||||
| 3 | All CQ change requests have to be submitted using this document | |||||||||||||||||||
| SRA: | 1) marks up changes and submits the entire document to DOT | |||||||||||||||||||
| DOT: | 1) archives change request on separate tab | |||||||||||||||||||
| 2) implements change(s) | ||||||||||||||||||||
| 3) updates the document to reflect all implemented changes in the "clean" questionnaire - SRA can send to the client and use for future CQ changes | ||||||||||||||||||||
| 4 | DOT safeguards correct formats - your next CQ changes have to be submitted using one survey document with appropriate color-coding | |||||||||||||||||||
Sheet 3: Model Questions
| Model Name | RegInfo V3 |
|
||||||
| Model ID | Underlined & Italicized: Re-order | |||||||
| Partitioned | 2MQ | Pink: Addition | ||||||
| Date | 4/11/2017 | Blue: Reword | ||||||
| Label | Element Questions | Label | Satisfaction Questions | Label | Future Behaviors | |||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) |
||||||
| 1 | Look and Feel - Appeal | Please rate the visual appeal of this site. | 16 | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
19 | Return | How likely are you to return to RegInfo.gov in the future? |
| 2 | Look and Feel - Balance | Please rate the balance of graphics and text on this site. | 17 | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend Company (1=Very Unlikely, 10=Very Likely) |
||
| 3 | Look and Feel - Readability | Please rate the readability of the pages on this site. | 18 | Satisfaction - Ideal | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
20 | Recommend Company | How likely are you to recommend RegInfo.gov to someone else? |
| Site Performance (1=Poor, 10=Excellent, Don't Know) | Primary Resource (1=Very Unlikely, 10=Very Likely) | |||||||
| 4 | Site Performance - Loading | Please rate how quickly pages load on this site. | 21 | Primary Resource | How likely are you to use RegInfo.gov as your primary resource for obtaining information from the Regulatory Information Service Center? | |||
| 5 | Site Performance - Consistency | Please rate the consistency of speed from page to page on this site. | Regulatory Participation (1=Not at all Trustworthy, 10=Very Trustworthy) | |||||
| 6 | Site Performance - Completeness | Please rate how completely the page content loads on this site. | 22 | Regulatory Participation | How likely are you to participate in the regulatory process in the future? | |||
| Navigation (1=Poor, 10=Excellent, Don't Know) | Trust (1=Not at all Trustworthy, 10=Very Trustworthy) | |||||||
| 7 | Navigation - Organized | Please rate how well this site is organized. | 23 | Trust - Level | Please rate your level of trust in RegInfo.gov. | |||
| 8 | Navigation - Options | Please rate the options available for navigating this site. | ||||||
| 9 | Navigation - Layout | Please rate how well the site layout helps you find what you need. | ||||||
| Information Browsing (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 10 | Information Browsing - Sort | Please rate the ability to sort information by criteria that are important to you on this site. | ||||||
| 11 | Information Browsing - Narrow | Please rate the ability to narrow choices to find the information you are looking for on this site. | ||||||
| 12 | Information Browsing - Features | Please rate how well the features on the site help you find the information you need. | ||||||
| Site Information (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 13 | Site Information - Thoroughness | Please rate the thoroughness of information provided on this site. | ||||||
| 14 | Site Information - Understandable | Please rate how understandable this site’s information is. | ||||||
| 15 | Site Information - Answers | Please rate how well the site’s information provides answers to your questions. | ||||||
Sheet 4: Current CQs
| Model Name | RegInfo V3 | 
|
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| Model ID | dBhYxhRhQEAoJ15cVQAlhg4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | 2MQ | Pink: Addition | |||||||
| Date | 4/11/2017 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| EDO09253 | How frequently do you visit RegInfo.gov? | First time | Y | Radio button, one-up vertical | Visit Freq | ||||
| Daily or more often | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Less than once a month, but more than once a year | |||||||||
| Once a year or less | |||||||||
| CAS0075564 | What is your primary role in visiting RegInfo.gov this visit? | Government employee (Federal) | Y | Radio button, one-up vertical | Skip Logic | Role | |||
| Government employee (State, Local, or Tribal) | |||||||||
| Academic/Researcher | |||||||||
| Employee at a company/organization affected by Federal regulations | |||||||||
| Employee at a company/organization that participates in the Federal regulatory process | |||||||||
| General public | |||||||||
| News media | |||||||||
| Other | A | ||||||||
| CAS0075565 | A | Please specify your other role. | N | Text field, no char limit | Skip Logic | Other Role | |||
| EDO09256 | How did you find out about the RegInfo.gov web site? | Search engine | E | Y | Radio button, one-up vertical | Skip Logic | Find Out | ||
| Link from another web site | C | ||||||||
| Link from a different government website | C | ||||||||
| Newspaper, magazine, or other publication | D | ||||||||
| Word of mouth | |||||||||
| Don't know | |||||||||
| Other | B | ||||||||
| EDO09257 | B | Please specify the other way you learned about RegInfo.gov. | N | Text field, no char limit | Skip Logic | Other Find Out | |||
| CAS0075662 | E | Which search engine did you use today? | Y | Radio button, one-up vertical | Skip Logic | Search_Engine | |||
| Bing.com | |||||||||
| Yahoo | |||||||||
| Don't know/Not sure | |||||||||
| CAS0075663 | C | Please name the website that you used to find RegInfo.gov. | N | Text field, no char limit | Skip Logic | OE_WebsiteRef | |||
| CAS0075664 | D | Please specify the publication where you learned about RegInfo.gov. | N | Text field, no char limit | Skip Logic | OE_FedWebsiteRef | |||
| EDO09258 | Which of the following resources, if any, were you specifically looking for this visit? Select all that apply. | The most recent Unified Agenda or Regulatory Plan | Y | Checkbox, one-up vertical | Skip Logic | Resources | |||
| Previously released Unified Agenda(s) | |||||||||
| Previously released Regulatory Plan(s) | |||||||||
| Regulatory Reviews | |||||||||
| Information Collection Reviews | |||||||||
| Related Links | |||||||||
| The Reg Map | |||||||||
| Forms | D | ||||||||
| Other | C | ||||||||
| EDO09259 | C | Please specify the other resources you were looking for. | N | Text field, no char limit | Skip Logic | Other Resources | |||
| CAS0075665 | D | Which form(s) were you attempting to locate on the site? | N | Text field, no char limit | Skip Logic | OE_Forms | |||
| EDO09260 | Did you accomplish what you wanted to on the site today? | Yes | Y | Radio button, one-up vertical | Skip Logic | Accomplished Goal | |||
| No | A,B | ||||||||
| EDO09261 | A | Please tell us about the information you could not find. | N | Text area, no char limit | Skip Logic | Did Not Find | |||
| EDO09262 | B | What do you intend to do next to find the information you need? Select all that apply. | Continue looking on RegInfo.gov | Y | Checkbox, one-up vertical | Skip Logic | Do Next | ||
| Come back to RegInfo.gov later | |||||||||
| Look elsewhere online | |||||||||
| E-mail [email protected] | |||||||||
| Nothing | Mutually Exclusive | ||||||||
| Other | D | ||||||||
| EDO09263 | D | Please tell us what you intend to do next. | N | Text area, no char limit | Skip Logic | Other Do Next | |||
| EDO09265 | Please describe your experience with navigation on this web site. Select all that apply. | Too many links or navigational choices | Y | Checkbox, one-up vertical | OPS Group | Navigation | |||
| Links did not take me where I expected | |||||||||
| I experienced broken links, error messages, or other technical difficulties | |||||||||
| I was able to navigate to the general area, but could not find the specific content I needed | |||||||||
| Other | E | ||||||||
| I had no difficulty navigating this site | Mutually Exclusive | ||||||||
| EDO09266 | E | Please specify your other navigational issue. | N | Text area, no char limit | OPS Group | Other Navigation | |||
| EDO09267 | Did you use a RegInfo.gov search tool this visit? | Yes | A,B | Y | Radio button, one-up vertical | Skip Logic | Search | ||
| No | |||||||||
| Not Sure | |||||||||
| EDO09268 | A | Which section(s) of the site did you search? Select all that apply. | The Unified Agenda and the Regulatory Plan | Y | Checkbox, one-up vertical | Skip Logic | Search - Section | ||
| Regulatory Reviews | |||||||||
| Information Collection Reviews | |||||||||
| Not Sure | |||||||||
| EDO09269 | B | Please describe your search experience. Select all that apply. | Search returned too many results | Y | Checkbox, one-up vertical | Skip Logic | Search - Experience | ||
| Search returned too few results | |||||||||
| Search returned no results | |||||||||
| I received an error message | |||||||||
| Results were not pertinent to my search criteria | |||||||||
| The response time was too long | |||||||||
| Other | F | ||||||||
| I had no difficulty searching on this site | Mutually Exclusive | ||||||||
| EDO09270 | F | Please describe the issue you experienced with the search tool. | N | Text area, no char limit | Skip Logic | Other Search Exp | |||
| EDO09271 | Did you interact with a bar or pie chart featured on RegInfo.gov? | Yes | A,D | Y | Radio button, one-up vertical | Skip Logic | Dashboard | ||
| No | |||||||||
| Not Sure | |||||||||
| EDO09272 | A | Please tell us what you thought of these charts. Select all that apply. | I found them useful/interesting | Y | Checkbox, one-up vertical | Skip Logic | Dashboard Opinion | ||
| I found them interesting, but they did not pertain to the information I was looking for today | |||||||||
| I did not understand the information that was shown | |||||||||
| I felt they took up too much space on the page | |||||||||
| Charts took too long to load | |||||||||
| None of the above | Mutually Exclusive | Mutually Exclusive | |||||||
| EDO09273 | D | Please provide any additional feedback regarding the bar and pie charts. | N | Text area, no char limit | Skip Logic | OE_Dashboard | |||
| RUS0184510 | Have you used RegInfo Mobile before? | Yes | A, B, C, D | Y | Radio button, one-up vertical | Skip Logic | Mobile App | ||
| No | |||||||||
| Not Sure | |||||||||
| RUS0184513 | A | What type of device do you use RegInfo Mobile on? | Smartphone | Y | Radio button, one-up vertical | Skip Logic | Mobile Device | ||
| Tablet | |||||||||
| Both | |||||||||
| RUS0184515 | B | How does the RegInfo Mobile experience compare to the RegInfo.gov experience? Mobile experience is ... | Much worse | Y | Radio button, one-up vertical | Skip Logic | Mobile Experience | ||
| Worse | |||||||||
| No difference/No opinion | |||||||||
| Better | |||||||||
| Much better | |||||||||
| RUS0184516 | C | How does RegInfo Mobile compare to similar apps you have used? RegInfo Mobile is … | Much worse | Y | Radio button, one-up vertical | Skip Logic | Mobile Compare | ||
| Worse | |||||||||
| No difference/No opinion | |||||||||
| Better | |||||||||
| Much better | |||||||||
| RUS0184517 | D | Please specify any suggested improvements or features you would like to see on RegInfo Mobile. | N | Text area, no char limit | Skip Logic | OE_Mobile Improvements | |||
| EDO09274 | Do you have any suggestions on how we can improve our site? | N | Text area, no char limit | Improvements | |||||
Sheet 5: CQs (9-7-17)
| Model Name | RegInfo V3 |
|
|||||||
| Model ID | dBhYxhRhQEAoJ15cVQAlhg4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | 2MQ | Pink: Addition | |||||||
| Date | 4/11/2017 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| EDO09253 | How frequently do you visit RegInfo.gov? | First time | Y | Radio button, one-up vertical | Visit Freq | ||||
| Daily or more often | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Less than once a month, but more than once a year | |||||||||
| Once a year or less | |||||||||
| CAS0075564 | What is your primary role in visiting RegInfo.gov this visit? | Government employee (Federal) | Y | Radio button, one-up vertical | Skip Logic | Role | |||
| Government employee (State, Local, or Tribal) | |||||||||
| Academic/Researcher | |||||||||
| Employee at a company/organization affected by Federal regulations | |||||||||
| Employee at a company/organization that participates in the Federal regulatory process | |||||||||
| General public | |||||||||
| News media | |||||||||
| Other | A | ||||||||
| CAS0075565 | A | Please specify your other role. | N | Text field, no char limit | Skip Logic | Other Role | |||
| EDO09256 | How did you find out about the RegInfo.gov web site? | Search engine | E | Y | Radio button, one-up vertical | Skip Logic | Find Out | ||
| Link from another web site | C | ||||||||
| Link from a different government website | C | ||||||||
| Newspaper, magazine, or other publication | D | ||||||||
| Word of mouth | |||||||||
| Don't know | |||||||||
| Other | B | ||||||||
| EDO09257 | B | Please specify the other way you learned about RegInfo.gov. | N | Text field, no char limit | Skip Logic | Other Find Out | |||
| CAS0075662 | E | Which search engine did you use today? | Y | Radio button, one-up vertical | Skip Logic | Search_Engine | |||
| Bing.com | |||||||||
| Yahoo | |||||||||
| Don't know/Not sure | |||||||||
| CAS0075663 | C | Please name the website that you used to find RegInfo.gov. | N | Text field, no char limit | Skip Logic | OE_WebsiteRef | |||
| CAS0075664 | D | Please specify the publication where you learned about RegInfo.gov. | N | Text field, no char limit | Skip Logic | OE_FedWebsiteRef | |||
| EDO09258 | Which of the following resources, if any, were you specifically looking for this visit? Select all that apply. | The most recent Unified Agenda or Regulatory Plan | Y | Checkbox, one-up vertical | Skip Logic | Resources | |||
| Previously released Unified Agenda(s) | |||||||||
| Previously released Regulatory Plan(s) | |||||||||
| Regulatory Reviews | |||||||||
| Information Collection Reviews | |||||||||
| Related Links | |||||||||
| The Reg Map | |||||||||
| Forms | D | ||||||||
| Other | C | ||||||||
| EDO09259 | C | Please specify the other resources you were looking for. | N | Text field, no char limit | Skip Logic | Other Resources | |||
| CAS0075665 | D | Which form(s) were you attempting to locate on the site? | N | Text field, no char limit | Skip Logic | OE_Forms | |||
| EDO09260 | Did you accomplish what you wanted to on the site today? | Yes | Y | Radio button, one-up vertical | Skip Logic | Accomplished Goal | |||
| No | A,B | ||||||||
| EDO09261 | A | Please tell us about the information you could not find. | N | Text area, no char limit | Skip Logic | Did Not Find | |||
| EDO09262 | B | What do you intend to do next to find the information you need? Select all that apply. | Continue looking on RegInfo.gov | Y | Checkbox, one-up vertical | Skip Logic | Do Next | ||
| Come back to RegInfo.gov later | |||||||||
| Look elsewhere online | |||||||||
| E-mail [email protected] | |||||||||
| Nothing | Mutually Exclusive | ||||||||
| Other | D | ||||||||
| EDO09263 | D | Please tell us what you intend to do next. | N | Text area, no char limit | Skip Logic | Other Do Next | |||
| EDO09265 | Please describe your experience with navigation on this web site. Select all that apply. | Too many links or navigational choices | Y | Checkbox, one-up vertical | OPS Group | Navigation | |||
| Links did not take me where I expected | |||||||||
| I experienced broken links, error messages, or other technical difficulties | |||||||||
| I was able to navigate to the general area, but could not find the specific content I needed | |||||||||
| Other | E | ||||||||
| I had no difficulty navigating this site | Mutually Exclusive | ||||||||
| EDO09266 | E | Please specify your other navigational issue. | N | Text area, no char limit | OPS Group | Other Navigation | |||
| EDO09267 | Did you use a RegInfo.gov search tool this visit? | Yes | A,B | Y | Radio button, one-up vertical | Skip Logic | Search | ||
| No | |||||||||
| Not Sure | |||||||||
| EDO09268 | A | Which section(s) of the site did you search? Select all that apply. | The Unified Agenda and the Regulatory Plan | Y | Checkbox, one-up vertical | Skip Logic | Search - Section | ||
| Regulatory Reviews | |||||||||
| Information Collection Reviews | |||||||||
| Not Sure | |||||||||
| EDO09269 | B | Please describe your search experience. Select all that apply. | Search returned too many results | Y | Checkbox, one-up vertical | Skip Logic | Search - Experience | ||
| Search returned too few results | |||||||||
| Search returned no results | |||||||||
| I received an error message | |||||||||
| Results were not pertinent to my search criteria | |||||||||
| The response time was too long | |||||||||
| Other | F | ||||||||
| I had no difficulty searching on this site | Mutually Exclusive | ||||||||
| EDO09270 | F | Please describe the issue you experienced with the search tool. | N | Text area, no char limit | Skip Logic | Other Search Exp | |||
| EDO09271 | Did you interact with a bar or pie chart featured on RegInfo.gov? | Yes | A,D | Y | Radio button, one-up vertical | Skip Logic | Dashboard | ||
| No | |||||||||
| Not Sure | |||||||||
| EDO09272 | A | Please tell us what you thought of these charts. Select all that apply. | I found them useful/interesting | Y | Checkbox, one-up vertical | Skip Logic | Dashboard Opinion | ||
| I found them interesting, but they did not pertain to the information I was looking for today | |||||||||
| I did not understand the information that was shown | |||||||||
| I felt they took up too much space on the page | |||||||||
| Charts took too long to load | |||||||||
| None of the above | Mutually Exclusive | Mutually Exclusive | |||||||
| EDO09273 | D | Please provide any additional feedback regarding the bar and pie charts. | N | Text area, no char limit | Skip Logic | OE_Dashboard | |||
| Have you used RegInfo Mobile before? | Yes | A, B, C, D | Y | Radio button, one-up vertical | Skip Logic | Mobile App | |||
| No | |||||||||
| Not Sure | |||||||||
| A | What type of device do you use RegInfo Mobile on? | Smartphone | Y | Radio button, one-up vertical | Skip Logic | Mobile Device | |||
| Tablet | |||||||||
| Both | |||||||||
| B | How does the RegInfo Mobile experience compare to the RegInfo.gov experience? Mobile experience is ... | Much worse | Y | Radio button, one-up vertical | Skip Logic | Mobile Experience | |||
| Worse | |||||||||
| No difference/No opinion | |||||||||
| Better | |||||||||
| Much better | |||||||||
| C | How does RegInfo Mobile compare to similar apps you have used? RegInfo Mobile is … | Much worse | Y | Radio button, one-up vertical | Skip Logic | Mobile Compare | |||
| Worse | |||||||||
| No difference/No opinion | |||||||||
| Better | |||||||||
| Much better | |||||||||
| D | Please specify any suggested improvements or features you would like to see on RegInfo Mobile. | N | Text area, no char limit | Skip Logic | OE_Mobile Improvements | ||||
| EDO09274 | Do you have any suggestions on how we can improve our site? | N | Text area, no char limit | Improvements | |||||
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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