Form 30633 M4 30633 M4 Q_NSF_Web_Browse_20180205_DOT

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Overview

V2 Current Model Qsts
CQs
CQs (2-23-18)
V2 CQs (6-6-16)
V2 CQs (5-13-16)
V2 CQs (4-19-16)
V2 CQs (10-15-15)
V2 CQs (8-21-15)
V2 CQs (6-5-15)

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Sheet 1: V2 Current Model Qsts

Model Instance Name:
Research.gov Satisfaction Survey V2
MID: g85V1RQk0AwlxRNRdkw5pA4C
Date:		Fill In Date
Research.gov Satisfaction Survey
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION
		Content (1=Poor, 10=Excellent, Don't Know)			Satisfaction (1=Poor, 10=Excellent)
1	Content - Accuracy	Please rate your perception of the accuracy of information on this site.	17	Satisfaction - Overall	What is your overall satisfaction with this site?
2	Content - Quality	Please rate the quality of information on this site.	18	Satisfaction - Expectations	How well does this site meet your expectations?
3	Content - Freshness	Please rate the freshness of content on this site.	19	Satisfaction - Ideal	How does this site compare to your idea of an ideal website?
		Functionality (1=Poor, 10=Excellent, Don't Know)
4	Functionality - Usefulness	Please rate the usefulness of the services provided on this site.
5	Functionality - Convenient	Please rate the convenient placement of the services on this site.
6	Functionality - Variety	Please rate the variety of services on this site.
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
7	Look and Feel - Appeal	Please rate the visual appeal of this site.
8	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
9	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
10	Navigation - Organized	Please rate how well the site is organized.
11	Navigation - Options	Please rate the options available for navigating this site.
12	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.
13	Navigation - Clicks	Please rate the number of clicks to get where you want on this site.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
14	Site Performance - Loading	Please rate how quickly pages load on this site.
15	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
16	Site Performance - Errors	Please rate the ability to load pages without getting error messages on this site.

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Sheet 2: CQs

Model Instance Name:				red & strike-through: DELETE
Research.gov Satisfaction Survey V2				underlined & italicized: RE-ORDER
MID: g85V1RQk0AwlxRNRdkw5pA4C				pink: ADDITION
Date:				blue + -->: REWORDING
Research.gov Satisfaction Survey V2 CUSTOM QUESTION LIST										UX team notes
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
MAC0470			What best describes your primary role in visiting Research.gov today? (If more than one apply to you, choose the one that best describes you in terms of why you came to the Research.gov site today)	Researcher/Faculty or Principal Investigator (PI)		Y	Radio button, one-up vertical	OPS Group	Role
				Research/Facility or co-Principle Investigator (co-PI)
				Sponsored Projects Office (SPO)
				Authorized Organizational Representative (AOR)
				Research Administration
				Financial Functions User
				NSF Staff
				General public
				Government representative or employee
				Student
				Other Authorized User (OAU)
				Other	A
MAC0471		A	Other role			N	Text area, no char limit	OPS Group	Other Role
MAC0473			How frequently do you visit Research.gov?	First time		Y	Radio button, one-up vertical		Frequency
				Daily
				Weekly
				Monthly
				Less than once a month
MAC0474			What is your purpose in visiting Research.gov today? (Please check all that apply)	Create, edit and submit project reports for my NSF awards		Y	Checkbox, one-up vertical	OPS Group	Purpose	We may want to consider expanding on the choices since the majority of users seem to be working with project reports. For example, consider adding choices for ‘Check status of a project report’, ‘Locate reporting requirements’, etc..
				Create, edit and submit proposals to NSF
				Deposit or manage publications (NSF Public Access Repository (NSF-PAR))
				Perform cash management and financial functions for my NSF awards
				Create and submit notifications and requests
				Check proposal status
				Add users and/or manage roles
				Find information about federally funded research
				Submit images or videos
				Other	A
MAC0475		A	Other purpose:			N	Text field, <100 char	OPS Group	Other Purpose
MAC0476			Were you able to accomplish what you came to the site to do?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	Find info
				Partially	A, B
				Just browsing
				No	A, B
MAC0477		A	What were you unable to accomplish?			N	Text area, no char limit	Skip Logic Group	Other Looking for
MAC0478		B	Since you were not able to accomplish everything you came to the site for, what will you do next?	Nothing, although I did not find/complete what I wanted		Y	Radio button, one-up vertical	Skip Logic Group	Do next
				Call NSF
				Email Research.gov
				Use Research.gov's Live Chat
				Return to Research.gov web site later and try again
				Ask a colleague
				Other	C
MAC0479		C	What else will you do next?			N	Text area, no char limit	Skip Logic Group	Do Next Other
STE0095168			How would you describe your experience navigating Research.gov?	Navigation easily directed me where I needed to go		Y	Radio button, one-up vertical	Skip Logic Group	Nav Experience
				Navigation got me to where I needed to go after a few additional clicks	B, C
				Navigation was extremely difficult, but I eventually got to the right place	B, C
				I had to rely on search to locate what I needed	B, C
				I was not successful in getting to the right place	B, C
				Other	A
STE0095133		A	How else would you describe your navigation experience?			N	Text area, no char limit	Skip Logic Group	OE_Nav Experience
STE0095134		B	What difficulties did you experience? (Please check all that apply)	The site’s global navigation was difficult (e.g., navigating to a service)		Y	Checkbox, one-up vertical	Skip Logic Group	Nav Difficulties
				Navigation within a specific service was difficult (e.g., navigating within ACM$, Project Reports)
				Links often did not take me where I expected
				Navigation link labels were unclear
				Too many links / navigation options to choose from
				I had technical difficulties (error messages, broken links, etc.)	E
				I could not navigate back to previous information
				Navigation was organized in an unexpected way
				Other	D
STE0095135		D	What other difficulties did you experience?			N	Text area, no char limit	Skip Logic Group	OE_Nav Difficulties
STE0095169		C	Please describe the details of any navigation difficulties you experienced.			N	Text area, no char limit	Skip Logic Group	OE_Nav Diff Pages
UNG0120642		E	Please briefly describe, 1) where on the site you experienced technical difficulties and, 2) what type of technical difficulties you experienced.			N	Text area, no char limit	Skip Logic Group	OE_Nav Diff Tech details
STE0095136			Did you try to log in to Research.gov today?	Yes, using my NSF ID	A, B	Y	Radio button, one-up vertical	Skip Logic Group	Login Tried
				Yes, using my organization credentials (InCommon)	A, B
				No
STE0095170		A	How would you describe your Research.gov login experience today?	I logged in successfully the first time I tried		Y	Radio button, one-up vertical	Skip Logic Group	Login Success
				I logged in successfully but I had to reset my password	C
				I logged in successfully after more than one try
				I was unable to log in	C
		C	Did you try to reset your password today?	Yes, successfully		Y	Radio button, one-up vertical	Skip Logic Group	Login Password Reset
				Yes, but I had to contact NSF for help	D
				Yes, but I was not successful	D
				No, I did not try
		D	Please describe any trouble you encountered resetting your password.			N	Text area, no char limit	Skip Logic Group	OE_Login Password Reset
STE0095171		B	Please describe any areas of confusion you experienced while attempting to log in.			N	Text area, no char limit	Skip Logic Group	OE_Login Exper
MAC0480			Which Research.gov services did you access today? (Please check all that apply)	Project Reports		Y	Checkbox, one-up vertical	Skip Logic Group	Services
				Deposit or Manage Publications (NSF Public Access Repository (NSF-PAR))
				Award Cash Management $ervice
				Research Spending & Results
				Application Submission Web Services
				Proposal Status
				Notification & Requests
				User Management
				Submit Image/Video
				Other
MAC0481			Which other Research.gov services did you access today?			N	Text area, no char limit	Skip Logic Group	Other Service
STE0095137			What one improvement would be most important for you to have on Research.gov?			N	Text area, no char limit		One Improvement
MAC0482			Please share any additional feedback on Research.gov:			N	Text area, no char limit		Feedback

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Sheet 3: CQs (2-23-18)

Model Instance Name:				red & strike-through: DELETE
Research.gov Satisfaction Survey V2				underlined & italicized: RE-ORDER
MID: g85V1RQk0AwlxRNRdkw5pA4C				pink: ADDITION
Date:				blue + -->: REWORDING
Research.gov Satisfaction Survey V2 CUSTOM QUESTION LIST										UX team notes
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
MAC0470			What best describes your primary role in visiting Research.gov today? (If more than one apply to you, choose the one that best describes you in terms of why you came to the Research.gov site today)	Researcher/Faculty or Principal Investigator (PI)		Y	Radio button, one-up vertical	OPS Group	Role
				Research/Facility or co-Principle Investigator (co-PI)
				Sponsored Projects Office (SPO)
				Authorized Organizational Representative (AOR)
				Research Administration
				Financial Functions User
				NSF Staff
				General public
				Government representative or employee
				Student
				Other Authorized User (OAU)
				Other	A
MAC0471		A	Other role			N	Text area, no char limit	OPS Group	Other Role
MAC0473			How frequently do you visit Research.gov?	First time		Y	Radio button, one-up vertical		Frequency
				Daily
				Weekly
				Monthly
				Less than once a month
MAC0474			What is your purpose in visiting Research.gov today? (Please check all that apply)	Create, edit and submit project reports for my NSF awards		Y	Checkbox, one-up vertical	OPS Group	Purpose	We may want to consider expanding on the choices since the majority of users seem to be working with project reports. For example, consider adding choices for ‘Check status of a project report’, ‘Locate reporting requirements’, etc..
				Create, edit and submit proposals to NSF
				Deposit or manage publications (NSF Public Access Repository (NSF-PAR))
				Perform cash management and financial functions for my NSF awards
				Create and submit notifications and requests
				Check proposal status
				Add users and/or manage roles
				Find information about federally funded research
				Submit images or videos
				Other	A
MAC0475		A	Other purpose:			N	Text field, <100 char	OPS Group	Other Purpose
MAC0476			Were you able to accomplish what you came to the site to do?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	Find info
				Partially	A, B
				Just browsing
				No	A, B
MAC0477		A	What were you unable to accomplish?			N	Text area, no char limit	Skip Logic Group	Other Looking for
MAC0478		B	Since you were not able to accomplish everything you came to the site for, what will you do next?	Nothing, although I did not find/complete what I wanted		Y	Radio button, one-up vertical	Skip Logic Group	Do next
				Call NSF
				Email Research.gov
				Use Research.gov's Live Chat
				Return to Research.gov web site later and try again
				Ask a colleague
				Other	C
MAC0479		C	What else will you do next?			N	Text area, no char limit	Skip Logic Group	Do Next Other
STE0095168			How would you describe your experience navigating Research.gov?	Navigation easily directed me where I needed to go		Y	Radio button, one-up vertical	Skip Logic Group	Nav Experience
				Navigation got me to where I needed to go after a few additional clicks	B, C
				Navigation was extremely difficult, but I eventually got to the right place	B, C
				I had to rely on search to locate what I needed	B, C
				I was not successful in getting to the right place	B, C
				Other	A
STE0095133		A	How else would you describe your navigation experience?			N	Text area, no char limit	Skip Logic Group	OE_Nav Experience
STE0095134		B	What difficulties did you experience? (Please check all that apply)	The site’s global navigation was difficult (e.g., navigating to a service)		Y	Checkbox, one-up vertical	Skip Logic Group	Nav Difficulties
				Navigation within a specific service was difficult (e.g., navigating within ACM$, Project Reports)
				Links often did not take me where I expected
				Navigation link labels were unclear
				Too many links / navigation options to choose from
				I had technical difficulties (error messages, broken links, etc.)	E
				I could not navigate back to previous information
				Navigation was organized in an unexpected way
				Other	D
STE0095135		D	What other difficulties did you experience?			N	Text area, no char limit	Skip Logic Group	OE_Nav Difficulties
STE0095169		C	Please describe the details of any navigation difficulties you experienced.			N	Text area, no char limit	Skip Logic Group	OE_Nav Diff Pages
UNG0120642		E	Please briefly describe, 1) where on the site you experienced technical difficulties and, 2) what type of technical difficulties you experienced.			N	Text area, no char limit	Skip Logic Group	OE_Nav Diff Tech details
STE0095136			Did you try to log in to Research.gov today?	Yes, using my NSF ID	A, B	Y	Radio button, one-up vertical	Skip Logic Group	Login Tried
				Yes, using my organization credentials (InCommon)	A, B
				No
STE0095170		A	How would you describe your Research.gov login experience today?	I logged in successfully the first time I tried		Y	Radio button, one-up vertical	Skip Logic Group	Login Success
				I logged in successfully but I had to reset my password	C
				I logged in successfully after more than one try
				I was unable to log in	C
		C	Did you try to reset your password today?	Yes, successfully		Y	Radio button, one-up vertical	Skip Logic Group	Login Password Reset
				Yes, but I had to contact NSF for help	D
				Yes, but I was not successful	D
				No, I did not try
		D	Please describe any trouble you encountered resetting your password.			N	Text area, no char limit	Skip Logic Group	OE_Login Password Reset
STE0095171		B	Please describe any areas of confusion you experienced while attempting to log in.			N	Text area, no char limit	Skip Logic Group	OE_Login Exper
MAC0480			Which Research.gov services did you access today? (Please check all that apply)	Project Reports		Y	Checkbox, one-up vertical	Skip Logic Group	Services
				Deposit or Manage Publications (NSF Public Access Repository (NSF-PAR))
				Award Cash Management $ervice
				Research Spending & Results
				Application Submission Web Services
				Proposal Status
				Notification & Requests
				User Management
				Submit Image/Video
				Other
MAC0481			Which other Research.gov services did you access today?			N	Text area, no char limit	Skip Logic Group	Other Service
STE0095137			What one improvement would be most important for you to have on Research.gov?			N	Text area, no char limit		One Improvement
MAC0482			Please share any additional feedback on Research.gov:			N	Text area, no char limit		Feedback

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Sheet 4: V2 CQs (6-6-16)

Model Instance Name:				red & strike-through: DELETE
Research.gov Satisfaction Survey V2				underlined & italicized: RE-ORDER
MID: g85V1RQk0AwlxRNRdkw5pA4C				pink: ADDITION
Date:				blue + -->: REWORDING
Research.gov Satisfaction Survey V2 CUSTOM QUESTION LIST										UX team notes
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
MAC0470			What best describes your primary role in visiting Research.gov today? (If more than one apply to you, choose the one that best describes you in terms of why you came to the Research.gov site today)	Researcher/Faculty or Principal Investigator (PI)		Y	Radio button, one-up vertical	OPS Group	Role
				Sponsored Projects Office (SPO)
				Authorized Organizational Representative (AOR)
				Research Administration
				Financial Functions User
				NSF Staff
				General public
				Government representative or employee
				Student
				Other	A
MAC0471		A	Other role			N	Text area, no char limit	OPS Group	Other Role
MAC0473			How frequently do you visit Research.gov?	First time		Y	Radio button, one-up vertical		Frequency
				Daily
				Weekly
				Monthly
				Less than once a month
MAC0474			What is your purpose in visiting Research.gov today? (Please check all that apply)	Create, edit and submit project reports for my NSF awards		Y	Checkbox, one-up vertical	OPS Group	Purpose	We may want to consider expanding on the choices since the majority of users seem to be working with project reports. For example, consider adding choices for ‘Check status of a project report’, ‘Locate reporting requirements’, etc..
				Deposit or manage publications (NSF Public Access Repository (NSF-PAR))
				Perform cash management and financial functions for my NSF awards
				Create and submit notifications and requests
				Check proposal status
				Add users and/or manage roles
				Find information about federally funded research
				Submit images or videos
				Other	A
MAC0475		A	Other purpose			N	Text field, <100 char	OPS Group	Other Purpose
MAC0476			Were you able to accomplish what you came to the site to do?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	Find info
				Partially	A, B
				Just browsing
				No	A, B
MAC0477		A	What were you unable to accomplish?			N	Text area, no char limit	Skip Logic Group	Other Looking for
MAC0478		B	Since you were not able to accomplish everything you came to the site for, what will you do next?	Nothing, although I did not find/complete what I wanted		Y	Radio button, one-up vertical	Skip Logic Group	Do next
				Call NSF
				Email Research.gov
				Use Research.gov's Live Chat
				Return to Research.gov web site later and try again
				Ask a colleague
				Other	C
MAC0479		C	What else will you do next?			N	Text area, no char limit	Skip Logic Group	Do Next Other
STE0095168			How would you describe your experience navigating Research.gov?	Navigation easily directed me where I needed to go		Y	Radio button, one-up vertical	Skip Logic Group	Nav Experience
				Navigation got me to where I needed to go after a few additional clicks	B, C
				Navigation was extremely difficult, but I eventually got to the right place	B, C
				I had to rely on search to locate what I needed	B, C
				I was not successful in getting to the right place	B, C
				Other	A
STE0095133		A	How else would you describe your navigation experience?			N	Text area, no char limit	Skip Logic Group	OE_Nav Experience
STE0095134		B	What difficulties did you experience? (Please check all that apply)	The site’s global navigation was difficult (e.g., navigating to a service)		Y	Checkbox, one-up vertical	Skip Logic Group	Nav Difficulties
				Navigation within a specific service was difficult (e.g., navigating within ACM$, Project Reports)
				Links often did not take me where I expected
				Navigation link labels were unclear
				Too many links / navigation options to choose from
				I had technical difficulties (error messages, broken links, etc.)	E
				I could not navigate back to previous information
				Navigation was organized in an unexpected way
				Other	D
STE0095135		D	What other difficulties did you experience?			N	Text area, no char limit	Skip Logic Group	OE_Nav Difficulties
STE0095169		C	Please describe the details of any navigation difficulties you experienced.			N	Text area, no char limit	Skip Logic Group	OE_Nav Diff Pages
		E	Please briefly describe, 1) where on the site you experienced technical difficulties and, 2) what type of technical difficulties you experienced.			N	Text area, no char limit	Skip Logic Group	OE_Nav Diff Tech details
STE0095136			Did you try to log in to Research.gov today?	Yes, using my NSF ID	A, B	Y	Radio button, one-up vertical	Skip Logic Group	Login Tried
				Yes, using my organization credentials (InCommon)	A, B
				No
STE0095170		A	How would you describe your Research.gov login experience today?	I logged on successfully the first time I tried		Y	Radio button, one-up vertical	Skip Logic Group	Login Success
				I logged on successfully after more than one try
				I was unable to log in
STE0095171		B	Please describe any areas of confusion you experienced while attempting to log in.			N	Text area, no char limit	Skip Logic Group	OE_Login Exper
MAC0480			Which Research.gov services did you access today? (Please check all that apply)	Project Reports		Y	Checkbox, one-up vertical	Skip Logic Group	Services
				Deposit or Manage Publications (NSF Public Access Repository (NSF-PAR))
				Award Cash Management $ervice
				Research Spending & Results
				Application Submission Web Services
				Proposal Status
				Notification & Requests
				User Management
				Submit Image/Video
				Other
MAC0481			Which other Research.gov services did you access today?			N	Text area, no char limit	Skip Logic Group	Other Service
STE0095137			What one improvement would be most important for you to have on Research.gov?			N	Text area, no char limit		One Improvement
MAC0482			Please share any additional feedback on Research.gov:			N	Text area, no char limit		Feedback

---

Sheet 5: V2 CQs (5-13-16)

Model Instance Name:				red & strike-through: DELETE
Research.gov Satisfaction Survey V2				underlined & italicized: RE-ORDER
MID: g85V1RQk0AwlxRNRdkw5pA4C				pink: ADDITION
Date:				blue + -->: REWORDING
Research.gov Satisfaction Survey V2 CUSTOM QUESTION LIST										UX team notes
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
MAC0470			What best describes your primary role in visiting Research.gov today? (If more than one apply to you, choose the one that best describes you in terms of why you came to the Research.gov site today)	Researcher/Faculty or Principal Investigator (PI)		Y	Radio button, one-up vertical	OPS Group	Role
				Sponsored Projects Office (SPO)
				Authorized Organizational Representative (AOR)
				Research Administration
				Financial Functions User
				NSF Staff
				General public
				Government representative or employee
				Student
				Other	A
MAC0471		A	Other role			N	Text area, no char limit	OPS Group	Other Role
MAC0473			How frequently do you visit Research.gov?	First time		Y	Radio button, one-up vertical		Frequency
				Daily
				Weekly
				Monthly
				Less than once a month
MAC0474			What is your purpose in visiting Research.gov today? (Please check all that apply)	Create, edit and submit project reports for my NSF awards		Y	Checkbox, one-up vertical	OPS Group	Purpose	We may want to consider expanding on the choices since the majority of users seem to be working with project reports. For example, consider adding choices for ‘Check status of a project report’, ‘Locate reporting requirements’, etc..
				Deposit or manage publications (NSF Public Access Repository (NSF-PAR))
				Perform cash management and financial functions for my NSF awards
				Create and submit notifications and requests
				Check proposal status
				Add users and/or manage roles
				Find information about federally funded research
				Submit images or videos
				Other	A
MAC0475		A	Other purpose			N	Text field, <100 char	OPS Group	Other Purpose
MAC0476			Did you find what you were looking for?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	Find info
				Partially	A, B
				I wasn't looking for anything in particular
				No	A, B
MAC0477		A	What were you unable to find?			N	Text area, no char limit	Skip Logic Group	Other Looking for
MAC0478		B	Since you did not find everything you were looking for, what will you do next?	Nothing, although I did not find/complete what I wanted		Y	Radio button, one-up vertical	Skip Logic Group	Do next
				Call NSF
				Email Research.gov
				Use Research.gov's Live Chat
				Return to Research.gov web site later and try again
				Ask a colleague
				Other	C
MAC0479		C	What else will you do next?			N	Text area, no char limit	Skip Logic Group	Do Next Other
STE0095168			How would you describe your experience navigating Research.gov?	Navigation easily directed me where I needed to go		Y	Radio button, one-up vertical	Skip Logic Group	Nav Experience
				Navigation got me to where I needed to go after a few additional clicks	B, C
				Navigation was extremely difficult, but I eventually got to the right place	B, C
				I had to rely on search to locate what I needed	B, C
				I was not successful in getting to the right place	B, C
				Other	A
STE0095133		A	How else would you describe your navigation experience?			N	Text area, no char limit	Skip Logic Group	OE_Nav Experience
STE0095134		B	What difficulties did you experience? (Please check all that apply)	The site’s global navigation was difficult (e.g., navigating to a service)		Y	Checkbox, one-up vertical	Skip Logic Group	Nav Difficulties
				Navigation within a specific service was difficult (e.g., navigating within ACM$, Project Reports)
				Links often did not take me where I expected
				Navigation link labels were unclear
				Too many links / navigation options to choose from
				I had technical difficulties (error messages, broken links, etc.)
				I could not navigate back to previous information
				Navigation was organized in an unexpected way
				Other	D
STE0095135		D	What other difficulties did you experience?			N	Text area, no char limit	Skip Logic Group	OE_Nav Difficulties
STE0095169		C	Please describe the details of any navigation difficulties you experienced.			N	Text area, no char limit	Skip Logic Group	OE_Nav Diff Pages
STE0095136			Did you try to log in to Research.gov today?	Yes, using my NSF ID	A, B	Y	Radio button, one-up vertical	Skip Logic Group	Login Tried
				Yes, using my organization credentials (InCommon)	A, B
				No
STE0095170		A	How would you describe your Research.gov login experience today?	I logged on successfully the first time I tried		Y	Radio button, one-up vertical	Skip Logic Group	Login Success
				I logged on successfully after more than one try
				I was unable to log in
STE0095171		B	Please describe any areas of confusion you experienced while attempting to log in.			N	Text area, no char limit	Skip Logic Group	OE_Login Exper
MAC0480			Which Research.gov services did you access today? (Please check all that apply)	Project Reports		Y	Checkbox, one-up vertical	Skip Logic Group	Services
				Deposit or Manage Publications (NSF Public Access Repository (NSF-PAR))
				Award Cash Management $ervice
				Research Spending & Results
				Application Submission Web Services
				Proposal Status
				Notification & Requests
				User Management
				Submit Image/Video
				Other
MAC0481			Which other Research.gov services did you access today?			N	Text area, no char limit	Skip Logic Group	Other Service
STE0095137			What one improvement would be most important for you to have on Research.gov?			N	Text area, no char limit		One Improvement
MAC0482			Please share any additional feedback on Research.gov:			N	Text area, no char limit		Feedback

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Sheet 6: V2 CQs (4-19-16)

Model Instance Name:				red & strike-through: DELETE
Research.gov Satisfaction Survey V2				underlined & italicized: RE-ORDER
MID: g85V1RQk0AwlxRNRdkw5pA4C				pink: ADDITION
Date:				blue + -->: REWORDING
Research.gov Satisfaction Survey V2 CUSTOM QUESTION LIST										UX team notes
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
MAC0470			What best describes your primary role in visiting Research.gov today? (If more than one apply to you, choose the one that best describes you in terms of why you came to the Research.gov site today)	Researcher/Faculty or Principal Investigator (PI)		Y	Radio button, one-up vertical	OPS Group	Role
				Sponsored Projects Office (SPO)
				Authorized Organizational Representative (AOR)
				Research Administration
				Financial Functions User
				NSF Staff
				General public
				Government representative or employee
				Student
				Other	A
MAC0471		A	Other role			N	Text area, no char limit	OPS Group	Other Role
MAC0473			How frequently do you visit Research.gov?	First time		Y	Radio button, one-up vertical		Frequency
				Daily
				Weekly
				Monthly
				Less than once a month
MAC0474			What is your purpose in visiting Research.gov today? (Please check all that apply)	Create, edit and submit project reports for my NSF awards		Y	Checkbox, one-up vertical	OPS Group	Purpose	We may want to consider expanding on the choices since the majority of users seem to be working with project reports. For example, consider adding choices for ‘Check status of a project report’, ‘Locate reporting requirements’, etc..
				Perform cash management and financial functions for my NSF awards
				Create and submit notifications and requests
				Check proposal status
				Add users and/or manage roles
				Find information about federally funded research
				Submit images or videos
				Other	A
MAC0475		A	Other purpose			N	Text field, <100 char	OPS Group	Other Purpose
MAC0476			Did you find what you were looking for?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	Find info
				Partially	A, B
				I wasn't looking for anything in particular
				No	A, B
MAC0477		A	What were you unable to find?			N	Text area, no char limit	Skip Logic Group	Other Looking for
MAC0478		B	Since you did not find everything you were looking for, what will you do next?	Nothing, although I did not find/complete what I wanted		Y	Radio button, one-up vertical	Skip Logic Group	Do next
				Call NSF
				Email Research.gov
				Use Research.gov's Live Chat
				Return to Research.gov web site later and try again
				Ask a colleague
				Other	C
MAC0479		C	What else will you do next?			N	Text area, no char limit	Skip Logic Group	Do Next Other
STE0095168			How would you describe your experience navigating Research.gov?	Navigation easily directed me where I needed to go		Y	Radio button, one-up vertical	Skip Logic Group	Nav Experience
				Navigation got me to where I needed to go after a few additional clicks	B, C
				Navigation was extremely difficult, but I eventually got to the right place	B, C
				I had to rely on search to locate what I needed	B, C
				I was not successful in getting to the right place	B, C
				Other	A
STE0095133		A	How else would you describe your navigation experience?			N	Text area, no char limit	Skip Logic Group	OE_Nav Experience
STE0095134		B	What difficulties did you experience? (Please check all that apply)	The site’s global navigation was difficult (e.g., navigating to a service)		Y	Checkbox, one-up vertical	Skip Logic Group	Nav Difficulties
				Navigation within a specific service was difficult (e.g., navigating within ACM$, Project Reports)
				Links often did not take me where I expected
				Navigation link labels were unclear
				Too many links / navigation options to choose from
				I had technical difficulties (error messages, broken links, etc.)
				I could not navigate back to previous information
				Navigation was organized in an unexpected way
				Other	D
STE0095135		D	What other difficulties did you experience?			N	Text area, no char limit	Skip Logic Group	OE_Nav Difficulties
STE0095169		C	Please describe the details of any navigation difficulties you experienced.			N	Text area, no char limit	Skip Logic Group	OE_Nav Diff Pages
STE0095136			Did you try to log in to Research.gov today?	Yes, using my NSF ID	A, B	Y	Radio button, one-up vertical	Skip Logic Group	Login Tried
				Yes, using my organization credentials (InCommon)	A, B
				No
STE0095170		A	How would you describe your Research.gov login experience today?	I logged on successfully the first time I tried		Y	Radio button, one-up vertical	Skip Logic Group	Login Success
				I logged on successfully after more than one try
				I was unable to log in
STE0095171		B	Please describe any areas of confusion you experienced while attempting to log in.			N	Text area, no char limit	Skip Logic Group	OE_Login Exper
MAC0480			Which Research.gov services did you access today? (Please check all that apply)	Project Reports		Y	Checkbox, one-up vertical	Skip Logic Group	Services
				Award Cash Management $ervice
				Research Spending & Results
				Application Submission Web Services
				Proposal Status
				Notification & Requests
				User Management
				Submit Image/Video
				Other
MAC0481			Which other Research.gov services did you access today?			N	Text area, no char limit	Skip Logic Group	Other Service
STE0095137			What one improvement would be most important for you to have on Research.gov?			N	Text area, no char limit		One Improvement
MAC0482			Please share any additional feedback on Research.gov:			N	Text area, no char limit		Feedback

---

Sheet 7: V2 CQs (10-15-15)

Model Instance Name:				red & strike-through: DELETE
Research.gov Satisfaction Survey V2				underlined & italicized: RE-ORDER
MID: g85V1RQk0AwlxRNRdkw5pA4C				pink: ADDITION
Date:				blue + -->: REWORDING
Research.gov Satisfaction Survey V2 CUSTOM QUESTION LIST										UX team notes
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
MAC0470			What best describes your primary role in visiting Research.gov today? (If more than one apply to you, choose the one that best describes you in terms of why you came to the Research.gov site today)	Researcher/Faculty or Principal Investigator (PI)		Y	Radio button, one-up vertical	OPS Group	Role
				Sponsored Projects Office (SPO)
				Authorized Organizational Representative (AOR)
				Research Administration
				Financial Functions User
				NSF Staff
				General public
				Government representative or employee
				Student
				Other	A
MAC0471		A	Other role			N	Text area, no char limit	OPS Group	Other Role
MAC0473			How frequently do you visit Research.gov?	First time		Y	Radio button, one-up vertical		Frequency
				Daily
				Weekly
				Monthly
				Less than once a month
MAC0474			What is your purpose in visiting Research.gov today? (Please check all that apply)	Create, edit and submit project reports for my NSF awards		Y	Checkbox, one-up vertical	OPS Group	Purpose	We may want to consider expanding on the choices since the majority of users seem to be working with project reports. For example, consider adding choices for ‘Check status of a project report’, ‘Locate reporting requirements’, etc..
				Perform cash management and financial functions for my NSF awards
				Create and submit notifications and requests
				Check proposal status
				Add users and/or manage roles
				Find information about federally funded research
				Submit images or videos
				Other	A
MAC0475		A	Other purpose			N	Text field, <100 char	OPS Group	Other Purpose
MAC0476			Did you find what you were looking for?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	Find info
				Partially	A, B
				I wasn't looking for anything in particular
				No	A, B
MAC0477		A	What were you unable to find?			N	Text area, no char limit	Skip Logic Group	Other Looking for
MAC0478		B	Since you did not find everything you were looking for, what will you do next?	Nothing, although I did not find/complete what I wanted		Y	Radio button, one-up vertical	Skip Logic Group	Do next	Consider removing this question. I’m not sure this provides much value for us in thinking about how to improve the site. I think we already know that they tend to either call the help desk and/or talk to their colleagues.
				Call NSF or email Research.gov
				Return to Research.gov web site later and try again
				Ask a colleague
				Other	C
MAC0479		C	What else will you do next?			N	Text area, no char limit	Skip Logic Group	Do Next Other
			How would you describe your experience navigating Research.gov?	Navigation easily directed me where I needed to go		Y	Radio button, one-up vertical	Skip Logic Group	Nav Experience
				Navigation got me to where I needed to go after a few additional clicks	B, C
				Navigation was extremely difficult, but I eventually got to the right place	B, C
				I had to rely on search to locate what I needed	B, C
				I was not successful in getting to the right place	B, C
				Other	A
		A	How else would you describe your navigation experience?			N	Text area, no char limit	Skip Logic Group	OE_Nav Experience
		B	What difficulties did you experience?  (select all that apply)	The site’s global navigation was difficult (e.g. navigating to a service)		Y	Checkbox, one-up vertical	Skip Logic Group	Nav Difficulties
				Navigation within a specific service was difficult (e.g. navigating within ACM$, Project Reports, etc.)
				Links often did not take me where I expected
				Navigation link labels were unclear
				Too many links / navigation options to choose from
				I had technical difficulties (error messages, broken links, etc.)
				I could not navigate back to previous information
				Navigation was organized in an unexpected way
				Other	D
		C	Please describe the details of any navigation difficulties you experienced.			N	Text area, no char limit	Skip Logic Group	OE_Nav Diff Pages
		D	What other difficulties did you experience?			N	Text area, no char limit	Skip Logic Group	OE_Nav Difficulties
			Did you try to log in to Research.gov today?	Yes, using my NSF ID	A, B	Y	Radio button, one-up vertical	Skip Logic Group	Login Tried
				Yes, using my organization credentials (InCommon)	A, B
				No
		A	How would you describe your Research.gov login experience today?	I logged on successfully the first time I tried		Y	Radio button, one-up vertical	Skip Logic Group	Login Success
				I logged on successfully after more than one try
				I was unable to log in
		B	Please describe any areas of confusion you experienced while attempting to log in.			N	Text area, no char limit	Skip Logic Group	OE_Login Exper
MAC0480			Which Research.gov services did you access today? (Please check all that apply)	Project Reports		Y	Checkbox, one-up vertical	Skip Logic Group	Services
				Award Cash Management $ervice
				Research Spending & Results
				Application Submission Web Services
				Proposal Status
				Notification & Requests
				User Management
				Submit Image/Video
				Other
MAC0481			Which other Research.gov services did you access today?			N	Text area, no char limit	Skip Logic Group	Other Service
			What one improvement would be most important for you to have on Research.gov?			N	Text area, no char limit		One Improvement
MAC0482			Please share any additional feedback on Research.gov:			N	Text area, no char limit		Feedback	Keep this question as-is

---

Sheet 8: V2 CQs (8-21-15)

Model Instance Name:				red & strike-through: DELETE
Research.gov Satisfaction Survey V2				underlined & italicized: RE-ORDER
MID: g85V1RQk0AwlxRNRdkw5pA4C				pink: ADDITION
Date:				blue + -->: REWORDING
Research.gov Satisfaction Survey V2 CUSTOM QUESTION LIST
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
MAC0470			What best describes your primary role in visiting Research.gov today? (If more than one apply to you, choose the one that best describes you in terms of why you came to the Research.gov site today)	Researcher/Faculty or Principal Investigator (PI)		Y	Radio button, one-up vertical	OPS Group	Role
				Non-faculty institution staff
				Sponsored Projects Office (SPO)
				Authorized Organizational Representative (AOR)
				Research Administration
				Financial Functions User
				NSF Staff
				General public
				Government representative or employee
				Student
				Other	A
MAC0471		A	Other role			N	Text area, no char limit	OPS Group	Other Role
MAC0471			Are you affiliated with a Research organization?	Yes		Y	Radio button, one-up vertical		Research Affiliation
				No
MAC0473			How frequently do you visit this site?	First time		Y	Radio button, one-up vertical		Frequency
				Daily
				Weekly
				Monthly
				Less than once a month
MAC0474			What is your purpose in visiting Research.gov today? (Please check all that apply)	Submit project reports for my NSF awards		Y	Checkbox, one-up vertical	OPS Group	Purpose
				Perform cash management and financial functions for my NSF awards
				Create and submit notifications and requests
				Check proposal status
				Find information about specific research and education projects
				Add users and/or manage their roles
				Find information about federally funded research - how federal research dollars are being spent, what research is being performed, and how the outcomes of research are benefiting society
				Submit images or videos
				Communicate changes in the scope, time, staff or budget of an NSF-funded project
				Other	A
MAC0475		A	Other purpose			N	Text field, <100 char	OPS Group	Other Purpose
MAC0476			Did you find what you were looking for?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	Find info
				Partially	A, B
				I wasn't looking for anything in particular
				No	A, B
MAC0477		A	What were you unable to find?			N	Text area, no char limit	Skip Logic Group	Other Looking for
MAC0478		B	Since you did not find everything you were looking for, what will you do next?	Nothing, although I did not find/complete what I wanted		Y	Radio button, one-up vertical	Skip Logic Group	Do next
				Call NSF or email Research.gov
				Return to Research.gov web site later and try again
				Ask a colleague
				Other	C
MAC0479		C	What else will you do next?			N	Text area, no char limit	Skip Logic Group	Do Next Other
MAC0480			Which Research.gov services did you access today? (Please check all that apply)	Project Reports		Y	Checkbox, one-up vertical	Skip Logic Group	Services
				Award Cash Management $ervice
				Research Spending & Results
				Application Submission Web Services
				Proposal Status
				Notification & Requests
				User Management
				Submit Image/Video
				Other
MAC0481			Other serviceWhich other Research.gov services did you access today?			N	Text area, no char limit	Skip Logic Group	Other Service
MAC0482			Please share any additional feedback on Research.gov:			N	Text area, no char limit		Feedback

---

Sheet 9: V2 CQs (6-5-15)

Model Instance Name:			red & strike-through: DELETE
Research.gov Satisfaction Survey V2			underlined & italicized: RE-ORDER
MID: g85V1RQk0AwlxRNRdkw5pA4C			pink: ADDITION
Date:			blue + -->: REWORDING
Research.gov Satisfaction Survey V2 CUSTOM QUESTION LIST
QID (Group ID)	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
		What best describes your primary role in visiting Research.gov today? (If more than one apply to you, choose the one that best describes you in terms of why you came to the Research.gov site today)	Researcher/Faculty or Principal Investigator (PI)		Radio button, one-up vertical	Single	Y	OPS Group	Role
			Non-faculty institution staff
			NSF Staff
			General public
			Government representative or employee
			Student
			Other (please specify):	A
	A	Other role						OPS Group	Other Role
		Are you affiliated with a Research organization?	Yes		Radio button, one-up vertical	Single			Research Affiliation
			No
		How frequently do you visit this site?	First time		Radio button, one-up vertical	Single			Frequency
			Daily
			Weekly
			Monthly
			Less than once a month
		What is your purpose in visiting Research.gov today? Check all that apply.	Submit project reports for my NSF awards		Checkbox, one-up vertical	Multi		OPS Group	Purpose
			Perform financial functions for my NSF awards
			Check proposal status
			Find information about specific research and education projects
			Add users and/or manage their roles
			Find information about federally funded research - how federal research dollars are being spent, what research is being performed, and how the outcomes of research are benefiting society
			Submit images or videos
			Communicate changes in the scope, time, staff or budget of an NSF-funded project
			Other, please specify	A
	A	Other purpose			Text field, <100 char			OPS Group	Other Purpose
		Did you find what you were looking for?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Find info
			Partially	A, B
			I wasn't looking for anything in particular
			No, I was looking for:	A, B
	A	What were you unable to find?			Text area, no char limit			Skip Logic Group	Other Looking for
	B	Since you did not find everything you were looking for, what will you do next?	Nothing, although I did not find/complete what I wanted		Radio button, one-up vertical	Single		Skip Logic Group	Do next
			Call NSF or email Research.gov
			Return to Research.gov web site later and try again
			Ask a colleague
			Other, please specify	C
	C	What else will you do next?			Text area, no char limit			Skip Logic Group	Do Next Other
		Which Research.gov services did you access today? (Please check all that apply)	Project Reports		Checkbox, one-up vertical	Multi	Y		Services
			Award Cash Management $ervice
			Research Spending & Results
			Application Submission Web Services Pilot
			Grants Application Proposal Status
			Notification & Requests
			User Management
			Submit Image/Video
			Research Headlines
			Policy Library
			Institution and User Management
			SEE Innovation
			Other, please specify
		Other service			Text area, no char limit				Other Service
		Please share any additional feedback on Research.gov:			Text area, no char limit				Feedback