Form 30636 Q_DOSMain_Web_Browse_20170619_DOT
E-Government Website Customer Satisfaction Surveys
Q_DOSMain_Web_Browse_20170619_DOT.xlsx
Mapping and Questionnaire Documents IA 30636 A4 (BPA)
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
Download: xlsx | pdf
Model Qs (8-7-15)
Current CQs
Current CQs (6-19-17)
CQs (8-7-15)
CQs (6-15-15)
11.26.14 for DOT
CQs 11.26.14
Custom Qsts
Custom Qsts (11-27-13)
Custom Qsts (6-25-13)
Custom Qsts (11-15-12)
Custom Qsts (8-17-12)
Custom Qsts (3-26-12)
Custom Qsts (2-13-12)
Custom Qsts (2-8-12)
Custom Qsts (1-5-12)
Custom Qsts (12-29-11)
Custom Qsts (11-7-11)
Custom Qsts 6-7-11
Custom Qts 12.17.09
Custom Qsts 9-11-09
Custom Qsts 10.27.09
CQs
Overview
Current Model QsModel Qs (8-7-15)
Current CQs
Current CQs (6-19-17)
CQs (8-7-15)
CQs (6-15-15)
11.26.14 for DOT
CQs 11.26.14
Custom Qsts
Custom Qsts (11-27-13)
Custom Qsts (6-25-13)
Custom Qsts (11-15-12)
Custom Qsts (8-17-12)
Custom Qsts (3-26-12)
Custom Qsts (2-13-12)
Custom Qsts (2-8-12)
Custom Qsts (1-5-12)
Custom Qsts (12-29-11)
Custom Qsts (11-7-11)
Custom Qsts 6-7-11
Custom Qts 12.17.09
Custom Qsts 9-11-09
Custom Qsts 10.27.09
CQs
Sheet 1: Current Model Qs
| Model Instance Name: | |||||
| Dept of State v2 | |||||
| MID: | 1cclMx5YkxU04x84FBc40g== | ||||
| Date: | 12/2/2009 | ||||
| Dept of State v2 MODEL QUESTION LIST | |||||
| Model questions utilize the ACSI methodology to determine scores and impacts | |||||
| ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | |||
| Content (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Likelihood to Return (1=Very Unlikely, 10=Very Likely) | |||
| 1 | Please rate the <strong>accuracy of information</strong> on this site. | 24 | What is your <strong>overall satisfaction</strong> with this site? (1=Very Dissatisfied, 10=Very Satisfied) | 27 | How likely are you to <strong>return to this site</strong>? |
| 2 | Please rate the <strong>quality of information</strong> on this site. | 25 | How well does this site <strong>meet your expectations</strong>? (1=Falls Short, 10=Exceeds) | Recommend (1=Very Unlikely, 10=Very Likely) | |
| 3 | Please rate the <strong>freshness of content</strong> on this site. | 26 | How does this site <strong>compare to your idea of an ideal website</strong>? (1=Not Very Close, 10=Very Close) | 28 | How likely are you to <strong>recommend this site to someone else</strong>? |
| Functionality (1=Poor, 10=Excellent, Don't Know) | Future Participation (1=Very Unlikely, 10=Very Likely) | ||||
| 4 | Please rate the <strong>usefulness of the features (social media, subscriptions, etc.) provided</strong> on this site. | 29 | How likely are you to <strong>express your thoughts or ideas to this agency</strong> in the next 90 days? | ||
| 5 | Please rate the <strong>convenience of the features (social media, subscriptions, etc.) </strong> on this site. | Trust (1=Strongly Disagree, 10=Strongly Agree) | |||
| 6 | Please rate the <strong>variety of features (social media, subscriptions, etc.) </strong> on this site. | 30 | I can count on this agency to <strong>act in my best interests</strong>. | ||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | 31 | I consider this agency to be <strong>trustworthy</strong>. | |||
| 7 | Please rate the <strong>visual appeal</strong> of this site. | 32 | This agency can be trusted to <strong>do what is right</strong>. | ||
| 8 | Please rate the <strong>balance of graphics and text</strong> on this site. | ||||
| 9 | Please rate the <strong>readability of the pages</strong> on this site. | ||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | |||||
| 10 | Please rate <strong>how well the site is organized</strong>. | ||||
| 11 | Please rate the <strong>options available for navigating</strong> this site. | ||||
| 12 | Please rate <strong>how well the site layout helps you find what you are looking for</strong>. | ||||
| 13 | Please rate the <strong>number of clicks to get where you want</strong> on this site. | ||||
| Search (1=Poor, 10=Excellent, Don't Know) | |||||
| 14 | Please rate the <strong>relevance of search results</strong> on this site. | ||||
| 15 | Please rate the <strong>organization of search results</strong> on this site. | ||||
| 16 | Please rate how well the <strong>search results help you decide what to select</strong>. | ||||
| 17 | Please rate how well the <strong>search feature helps you to narrow the results</strong> to find what you want. | ||||
| Site Performance (1=Poor, 10=Excellent, Don't Know) | |||||
| 18 | Please rate how <strong>quickly pages load</strong> on this site. | ||||
| 19 | Please rate the <strong>consistency of speed from page to page</strong> on this site. | ||||
| 20 | Please rate the <strong>ability to load pages without getting error messages</strong> on this site. | ||||
| Online Transparency (1=Poor, 10=Excellent, Don't Know) | |||||
| 21 | Please rate how <strong>thoroughly</strong> this website <strong>discloses information</strong> about what this agency is doing. | ||||
| 22 | Please rate how <strong>quickly agency information is made available</strong> on this website. | ||||
| 23 | Please rate how well information about this agency's actions <strong>can be accessed by the public</strong> on this website. | ||||
Sheet 2: Model Qs (8-7-15)
| Model Instance Name: | |||||
| Dept of State v2 | |||||
| MID: | 1cclMx5YkxU04x84FBc40g== | ||||
| Date: | 12/2/2009 | ||||
| Dept of State v2 MODEL QUESTION LIST | |||||
| Model questions utilize the ACSI methodology to determine scores and impacts | |||||
| ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | |||
| Content (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Likelihood to Return (1=Very Unlikely, 10=Very Likely) | |||
| 1 | Please rate the <strong>accuracy of information</strong> on this site. | 24 | What is your <strong>overall satisfaction</strong> with this site? (1=Very Dissatisfied, 10=Very Satisfied) | 27 | How likely are you to <strong>return to this site</strong>? |
| 2 | Please rate the <strong>quality of information</strong> on this site. | 25 | How well does this site <strong>meet your expectations</strong>? (1=Falls Short, 10=Exceeds) | Recommend (1=Very Unlikely, 10=Very Likely) | |
| 3 | Please rate the <strong>freshness of content</strong> on this site. | 26 | How does this site <strong>compare to your idea of an ideal website</strong>? (1=Not Very Close, 10=Very Close) | 28 | How likely are you to <strong>recommend this site to someone else</strong>? |
| Functionality (1=Poor, 10=Excellent, Don't Know) | Future Participation (1=Very Unlikely, 10=Very Likely) | ||||
| 4 | Please rate the <strong>usefulness of the features (My State Department, social media, subscriptions, etc.) provided</strong> on this site. | 29 | How likely are you to <strong>express your thoughts or ideas to this agency</strong> in the next 90 days? | ||
| 5 | Please rate the <strong>convenience of the features (My State Department, social media, subscriptions, etc.) </strong> on this site. | Trust (1=Strongly Disagree, 10=Strongly Agree) | |||
| 6 | Please rate the <strong>variety of features (My State Department, social media, subscriptions, etc.) </strong> on this site. | 30 | I can count on this agency to <strong>act in my best interests</strong>. | ||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | 31 | I consider this agency to be <strong>trustworthy</strong>. | |||
| 7 | Please rate the <strong>visual appeal</strong> of this site. | 32 | This agency can be trusted to <strong>do what is right</strong>. | ||
| 8 | Please rate the <strong>balance of graphics and text</strong> on this site. | ||||
| 9 | Please rate the <strong>readability of the pages</strong> on this site. | ||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | |||||
| 10 | Please rate <strong>how well the site is organized</strong>. | ||||
| 11 | Please rate the <strong>options available for navigating</strong> this site. | ||||
| 12 | Please rate <strong>how well the site layout helps you find what you are looking for</strong>. | ||||
| 13 | Please rate the <strong>number of clicks to get where you want</strong> on this site. | ||||
| Search (1=Poor, 10=Excellent, Don't Know) | |||||
| 14 | Please rate the <strong>relevance of search results</strong> on this site. | ||||
| 15 | Please rate the <strong>organization of search results</strong> on this site. | ||||
| 16 | Please rate how well the <strong>search results help you decide what to select</strong>. | ||||
| 17 | Please rate how well the <strong>search feature helps you to narrow the results</strong> to find what you want. | ||||
| Site Performance (1=Poor, 10=Excellent, Don't Know) | |||||
| 18 | Please rate how <strong>quickly pages load</strong> on this site. | ||||
| 19 | Please rate the <strong>consistency of speed from page to page</strong> on this site. | ||||
| 20 | Please rate the <strong>ability to load pages without getting error messages</strong> on this site. | ||||
| Online Transparency (1=Poor, 10=Excellent, Don't Know) | |||||
| 21 | Please rate how <strong>thoroughly</strong> this website <strong>discloses information</strong> about what this agency is doing. | ||||
| 22 | Please rate how <strong>quickly agency information is made available</strong> on this website. | ||||
| 23 | Please rate how well information about this agency's actions <strong>can be accessed by the public</strong> on this website. | ||||
Sheet 3: Current CQs
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| AKR5753 | How frequently do you visit this site? | First time | Radio button, one-up vertical | Single | y | Skip Logic Group | Visit Frequency | ||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| AKR5754 | Which best describes you? | Attorney/Lawyer | Radio button, one-up vertical | M | y | OPS Group | Role | ||
| Business Person/Contractor | |||||||||
| College/Graduate Student | |||||||||
| General Public (U.S. or Foreign Citizen) | |||||||||
| Government Employee | |||||||||
| Military/Armed Forces | |||||||||
| Non-governmental org. | |||||||||
| Press/Journalist | |||||||||
| Researcher | |||||||||
| Retired | |||||||||
| Teacher/Educator | |||||||||
| Unemployed | |||||||||
| Student | |||||||||
| Other, please specify: | A | ||||||||
| AKR5755 | A | Other role | Text area, no char limit | n | OPS Group | Other Role | |||
| RUS0169675 | Did you use the U.S. Bilateral Relations Fact Sheets today ? | Yes | A, C, E, G | Radio button, one-up vertical | S | Y | Skip Logic Group | BRF_Use | |
| No | |||||||||
| Not sure | |||||||||
| RUS0169676 | A | Did the U.S. Bilateral Relations Fact Sheet(s) you reviewed contain the information you were seeking? | Yes, the sheet(s) contained all of the information I was seeking | Radio button, one-up vertical | S | Y | Skip Logic Group | BRF_able to find | |
| Yes, the sheet(s) contained some of the information I was seeking | B | ||||||||
| No, the sheet(s) did not contain the information I was seeking | B | ||||||||
| RUS0169680 | B | What information was missing from the Bilateral Relations Fact Sheet(s) you reviewed? | Text area, no char limit | N | Skip Logic Group | OE_BRF_unable to find | |||
| RUS0169677 | C | Are the U.S. Bilateral Relations Fact Sheets organized in a way to help you find information? | Yes | Radio button, one-up vertical | S | Y | Skip Logic Group | BRF_organization | |
| No | D | ||||||||
| RUS0169681 | D | Please tell us how you would like to see the U.S. Bilateral Relations Fact Sheets information organized. | Text area, no char limit | N | Skip Logic Group | OE_BRF_organization | |||
| RUS0169679 | E | Please rate the clarity of information in the U.S. Bilateral Relations Fact Sheets. | 1=Not clear at all | F | Radion button, scale, no don't know | S | Y | Skip Logic Group | BRF_rateInformation |
| 2 | F | ||||||||
| 3 | F | ||||||||
| 4 | |||||||||
| Very clear=5 | |||||||||
| RUS0169682 | F | Please describe what was unclear about the U.S. Bilateral Relations Fact Sheets information you viewed during your site visit today. | Text area, no char limit | N | Skip Logic Group | OE_BRF_Information | |||
| RUS0169678 | G | What should we improve about the Fact Sheets? | Text area, no char limit | N | Skip Logic Group | OE_BRF_Improvement | |||
| AKR5756 | What is your primary purpose for visiting this site? | Career information | Radio button, one-up vertical | single | y | OPS Group | Primary Purpose | ||
| Visa or passport information | |||||||||
| Human rights information | |||||||||
| Information about foreign affairs | |||||||||
| Information about different countries | |||||||||
| Read the latest news and press releases | |||||||||
| Information on international business | |||||||||
| Research educational and cultural information | |||||||||
| Research for school or personal use | |||||||||
| Travel information or warnings | |||||||||
| Learn about the State Department | |||||||||
| Contact Secretary of State | |||||||||
| Document Authentication / Apostille | |||||||||
| Contact information for embassies | |||||||||
| Grant/funding information | |||||||||
| Other, please specify: | A | ||||||||
| ACQDom0006614 | A | Other primary purpose: | Text field, <100 char | N | OPS Group | Other Primary Purpose | |||
| KAU0085974 | What source brought you to the site today? | Internet search engine (ex: Google, Yahoo!, MSN) | Radio button, one-up vertical | Multi | Y | Skip Logic Group | Source | ||
| Link on social media (ex: Facebook, Twitter) | Randomize | ||||||||
| Link from a website other than a U.S. government website | |||||||||
| Link from a U.S. Government website | |||||||||
| Link from a news story | |||||||||
| Referred by a link on a letter, flyer, brochure, or other physical document | |||||||||
| Referred by a friend or colleague | |||||||||
| Other, please specify: | X | Anchor Answer Choice | |||||||
| KAU0085975 | X | Please share with us what other source brought you to the site today: | Text area, no char limit | Multi | N | Skip Logic Group | OE_Source | ||
| KAU0085977 | What methods did you use to look for information on this site today? | Top navigation bar (e.g. about state, policy issues, etc.) | E | Checkbox, one-up vertical | Single | y | Skip Logic Group | Method to Find Info | |
| Links in the page | E | Randomize | |||||||
| Search feature on this site | G,B,E | ||||||||
| Third-party search feature (such as Google, Yahoo, etc.) | |||||||||
| Other | E | Anchor Answer Choice | |||||||
| KAU0085981 | G | What specific search term(s) did you use in your search today to find the information you are looking for? | Text area, no char limit | n | Skip Logic Group | Specific Search Terms | |||
| KAU0085982 | B | Please describe your search experience. (Please select all that apply.) | Search results were helpful | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Search Experience | |
| Results were not relevant/not what I wanted | BB | ||||||||
| Too many results/I needed to refine my search | BB | ||||||||
| Not enough results | BB | ||||||||
| Returned NO results | BB | ||||||||
| Received error message(s) | BB | ||||||||
| Search speed was too slow | BB | ||||||||
| I was not sure what words to use in my search. | BB | ||||||||
| Search speed was too slow. | BB | ||||||||
| Other | D, BB | ||||||||
| KAU0085984 | D | What other search experience did you have? Please be specific. | Text area, no char limit | N | Skip Logic Group | Other - Search Experience | |||
| KAU0085983 | BB | How could we improve the search feature on this site? | Text area, no char limit | N | Skip Logic Group | Improve Search | |||
| KAU0085978 | E | Please describe your navigation experience. (Please select all that apply.) | No difficulties encountered | Checkbox, one-up vertical | single | Y | Skip Logic Group | Navigation Experience | |
| Could not determine the best link on most pages | EE | ||||||||
| Could not navigate back to previous information | EE | ||||||||
| I felt lost, did not know where I was | EE | ||||||||
| I had difficulty finding related information | EE | ||||||||
| I had difficulty finding detailed information | EE | ||||||||
| Too many links or navigational choices | EE | ||||||||
| Links did not take me where I expected | EE | ||||||||
| Could not get started or did not know where to begin | EE | ||||||||
| I had technical difficulties (e.g. broken links, error messages, etc.) | EE | ||||||||
| The navigation did not support what I was trying to accomplish | EE | ||||||||
| Navigated to general area but could not find the specific content needed | EE | ||||||||
| Other | EE | ||||||||
| KAU0085980 | EE | How could we improve the navigation on this site? | Text area, no char limit | N | Skip Logic Group | Improve Navigation Experience | |||
| AKR5770 | Did you find what you were looking for? | Yes | Radio button, one-up vertical | single | y | Skip Logic Group | Find | ||
| No | J | ||||||||
| Partially | J | ||||||||
| Still looking | J | ||||||||
| ACQwil0011788 | J | What information were you unable to find? | Text area, no char limit | N | Skip Logic Group | OE_Did Not Find | |||
| LIV0072154 | How could we improve this site? | Text area, no char limit | N | Improve site |
Sheet 4: Current CQs (6-19-17)
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| AKR5753 | How frequently do you visit this site? | First time | Radio button, one-up vertical | Single | y | Skip Logic Group | Visit Frequency | ||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| AKR5754 | Which best describes you? | Attorney/Lawyer | Radio button, one-up vertical | M | y | OPS Group | Role | ||
| Business Person/Contractor | |||||||||
| College/Graduate Student | |||||||||
| General Public (U.S. or Foreign Citizen) | |||||||||
| Government Employee | |||||||||
| Military/Armed Forces | |||||||||
| Non-governmental org. | |||||||||
| Press/Journalist | |||||||||
| Researcher | |||||||||
| Retired | |||||||||
| Teacher/Educator | |||||||||
| Unemployed | |||||||||
| Student | |||||||||
| Other, please specify: | A | ||||||||
| AKR5755 | A | Other role | Text area, no char limit | n | OPS Group | Other Role | |||
| Did you use the U.S. Bilateral Relations Fact Sheets today ? | Yes | A, C, E, G | Radio button, one-up vertical | S | Y | Skip Logic Group | BRF_Use | ||
| No | |||||||||
| Not sure | |||||||||
| A | Did the U.S. Bilateral Relations Fact Sheet(s) you reviewed contain the information you were seeking? | Yes, the sheet(s) contained all of the information I was seeking | Radio button, one-up vertical | S | Y | Skip Logic Group | BRF_able to find | ||
| Yes, the sheet(s) contained some of the information I was seeking | B | ||||||||
| No, the sheet(s) did not contain the information I was seeking | B | ||||||||
| B | What information was missing from the Bilateral Relations Fact Sheet(s) you reviewed? | Text area, no char limit | N | Skip Logic Group | OE_BRF_unable to find | ||||
| C | Are the U.S. Bilateral Relations Fact Sheets organized in a way to help you find information? | Yes | Radio button, one-up vertical | S | Y | Skip Logic Group | BRF_organization | ||
| No | D | ||||||||
| D | Please tell us how you would like to see the U.S. Bilateral Relations Fact Sheets information organized. | Text area, no char limit | N | Skip Logic Group | OE_BRF_organization | ||||
| E | Please rate the clarity of information in the U.S. Bilateral Relations Fact Sheets. | 1=Not clear at all | F | Radion button, scale, no don't know | S | Y | Skip Logic Group | BRF_rateInformation | |
| 2 | F | ||||||||
| 3 | F | ||||||||
| 4 | |||||||||
| 5=Very clear | |||||||||
| F | Please describe what was unclear about the U.S. Bilateral Relations Fact Sheets information you viewed during your site visit today. | Text area, no char limit | N | Skip Logic Group | OE_BRF_Information | ||||
| G | What should we improve about the Fact Sheets? | Text area, no char limit | N | Skip Logic Group | OE_BRF_Improvement | ||||
| AKR5756 | What is your primary purpose for visiting this site? | Career information | Radio button, one-up vertical | single | y | OPS Group | Primary Purpose | ||
| Visa or passport information | |||||||||
| Human rights information | |||||||||
| Information about foreign affairs | |||||||||
| Information about different countries | |||||||||
| Read the latest news and press releases | |||||||||
| Information on international business | |||||||||
| Research educational and cultural information | |||||||||
| Research for school or personal use | |||||||||
| Travel information or warnings | |||||||||
| Learn about the State Department | |||||||||
| Contact Secretary of State | |||||||||
| Document Authentication / Apostille | |||||||||
| Contact information for embassies | |||||||||
| Grant/funding information | |||||||||
| Other, please specify: | A | ||||||||
| ACQDom0006614 | A | Other primary purpose: | Text field, <100 char | N | OPS Group | Other Primary Purpose | |||
| KAU0085974 | What source brought you to the site today? | Internet search engine (ex: Google, Yahoo!, MSN) | Radio button, one-up vertical | Multi | Y | Skip Logic Group | Source | ||
| Link on social media (ex: Facebook, Twitter) | Randomize | ||||||||
| Link from a website other than a U.S. government website | |||||||||
| Link from a U.S. Government website | |||||||||
| Link from a news story | |||||||||
| Referred by a link on a letter, flyer, brochure, or other physical document | |||||||||
| Referred by a friend or colleague | |||||||||
| Other, please specify: | X | Anchor Answer Choice | |||||||
| KAU0085975 | X | Please share with us what other source brought you to the site today: | Text area, no char limit | Multi | N | Skip Logic Group | OE_Source | ||
| KAU0085977 | What methods did you use to look for information on this site today? | Top navigation bar (e.g. about state, policy issues, etc.) | E | Checkbox, one-up vertical | Single | y | Skip Logic Group | Method to Find Info | |
| Links in the page | E | Randomize | |||||||
| Search feature on this site | G,B,E | ||||||||
| Third-party search feature (such as Google, Yahoo, etc.) | |||||||||
| Other | E | Anchor Answer Choice | |||||||
| KAU0085981 | G | What specific search term(s) did you use in your search today to find the information you are looking for? | Text area, no char limit | n | Skip Logic Group | Specific Search Terms | |||
| KAU0085982 | B | Please describe your search experience. (Please select all that apply.) | Search results were helpful | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Search Experience | |
| Results were not relevant/not what I wanted | BB | ||||||||
| Too many results/I needed to refine my search | BB | ||||||||
| Not enough results | BB | ||||||||
| Returned NO results | BB | ||||||||
| Received error message(s) | BB | ||||||||
| Search speed was too slow | BB | ||||||||
| I was not sure what words to use in my search. | BB | ||||||||
| Search speed was too slow. | BB | ||||||||
| Other | D, BB | ||||||||
| KAU0085984 | D | What other search experience did you have? Please be specific. | Text area, no char limit | N | Skip Logic Group | Other - Search Experience | |||
| KAU0085983 | BB | How could we improve the search feature on this site? | Text area, no char limit | N | Skip Logic Group | Improve Search | |||
| KAU0085978 | E | Please describe your navigation experience. (Please select all that apply.) | No difficulties encountered | Checkbox, one-up vertical | single | Y | Skip Logic Group | Navigation Experience | |
| Could not determine the best link on most pages | EE | ||||||||
| Could not navigate back to previous information | EE | ||||||||
| I felt lost, did not know where I was | EE | ||||||||
| I had difficulty finding related information | EE | ||||||||
| I had difficulty finding detailed information | EE | ||||||||
| Too many links or navigational choices | EE | ||||||||
| Links did not take me where I expected | EE | ||||||||
| Could not get started or did not know where to begin | EE | ||||||||
| I had technical difficulties (e.g. broken links, error messages, etc.) | EE | ||||||||
| The navigation did not support what I was trying to accomplish | EE | ||||||||
| Navigated to general area but could not find the specific content needed | EE | ||||||||
| Other | EE | ||||||||
| KAU0085980 | EE | How could we improve the navigation on this site? | Text area, no char limit | N | Skip Logic Group | Improve Navigation Experience | |||
| AKR5770 | Did you find what you were looking for? | Yes | Radio button, one-up vertical | single | y | Skip Logic Group | Find | ||
| No | J | ||||||||
| Partially | J | ||||||||
| Still looking | J | ||||||||
| ACQwil0011788 | J | What information were you unable to find? | Text area, no char limit | N | Skip Logic Group | OE_Did Not Find | |||
| How could we improve this site? | Text area, no char limit | N | Improve site |
Sheet 5: CQs (8-7-15)
| Model Instance Name: | |||||||||
| Dept of State v2 | underlined & italicized: RE-ORDER | ||||||||
| MID: 1cclMx5YkxU04x84FBc40g== | pink: ADDITION | ||||||||
| Date: | 8.5.15 | blue + -->: REWORDING | |||||||
| Dept of State v2 CUSTOM QUESTION LIST | |||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| AKR5753 | How frequently do you visit this site? | First time | Radio button, one-up vertical | Single | y | Skip Logic Group | Visit Frequency | ||
| Daily | P | ||||||||
| About once a week | P | ||||||||
| About once a month | P | ||||||||
| Every 6 months or less | P | ||||||||
| KAU0085965 | P | Did you notice any differences in the site today? | Yes | Q,R | Radio button, one-up vertical | Single | Y | Skip Logic Group | Changes-Noticed? |
| No | |||||||||
| KAU0085966 | Q | Overall, how do you feel about the changes to the site since your last visit? | Positive - I like the changes | Radio button, one-up vertical | Single | Y | Skip Logic Group | Changes-Opinion | |
| Neutral - No opinion | |||||||||
| Negative - I don't like the changes | U | ||||||||
| KAU0085967 | U | Please share how we could improve your experience: | Text area, no char limit | N | Skip Logic Group | OE_NegativeOpinion | |||
| KAU0085968 | R | How would you rate the search feature today? | I didn't use the search feature today | T | Radio button, one-up vertical | Single | Y | Skip Logic Group | Changes-Search |
| Better than before | |||||||||
| Same as before | |||||||||
| Worse than before | S | ||||||||
| I didn't notice any change | |||||||||
| KAU0085971 | T | Please share what change you noticed on the site today: | Text area, no char limit | N | Skip Logic Group | OE_OtherChange | |||
| KAU0085972 | S | Please share your experience with the search feature today: | Text area, no char limit | N | Skip Logic Group | OE_SearchWorse | |||
| AKR5754 | Which best describes you? | Attorney/Lawyer | Checkbox, one-up vertical | M | y | OPS Group | Role | ||
| Business Person/Contractor | |||||||||
| College/Graduate Student | |||||||||
| General Public (U.S. or Foreign Citizen) | |||||||||
| Government Employee | |||||||||
| Military/Armed Forces | |||||||||
| Non-governmental org. | |||||||||
| Press/Journalist | |||||||||
| Researcher | |||||||||
| Retired | |||||||||
| Teacher/Educator | |||||||||
| Unemployed | |||||||||
| Student | |||||||||
| Other, please specify: | A | ||||||||
| AKR5755 | A | Other role | Text area, no char limit | n | OPS Group | Other Role | |||
| AKR5756 | What is your primary purpose for visiting this site? | Career information | Radio button, one-up vertical | single | y | OPS Group | Primary Purpose | ||
| Visa or passport information | |||||||||
| Human rights information | |||||||||
| Information about foreign affairs | |||||||||
| Information about different countries | |||||||||
| Read the latest news and press releases | |||||||||
| Information on international business | |||||||||
| Research educational and cultural information | |||||||||
| Research for school or personal use | |||||||||
| Travel information or warnings | |||||||||
| Learn about the State Department | |||||||||
| Contact Secretary of State | |||||||||
| Document Authentication / Apostille | |||||||||
| Contact information for embassies | |||||||||
| Grant/funding information | |||||||||
| Other, please specify: | A | ||||||||
| ACQDom0006614 | A | Other primary purpose: | Text field, <100 char | N | OPS Group | Other Primary Purpose | |||
| KAU0085974 | What source brought you to the site today? | Internet search engine (ex: Google, Yahoo!, MSN) | Radio button, one-up vertical | Multi | Y | Skip Logic Group | Source | ||
| Link on social media (ex: Facebook, Twitter) | Randomize | ||||||||
| Link from a website other than a U.S. government website | |||||||||
| Link from a U.S. Government website | |||||||||
| Link from a news story | |||||||||
| Referred by a link on a letter, flyer, brochure, or other physical document | |||||||||
| Referred by a friend or colleague | |||||||||
| Other, please specify: | X | Anchor Answer Choice | |||||||
| KAU0085975 | X | Please share with us what other source brought you to the site today: | Text area, no char limit | Multi | N | Skip Logic Group | OE_Source | ||
| KAU0085977 | What methods did you use to look for information on this site today? | Top navigation bar (e.g. about state, policy issues, etc.) | E | Checkbox, one-up vertical | Single | y | Skip Logic Group | Method to Find Info | |
| Links in the page | E | Randomize | |||||||
| Search feature on this site | G,B,E | ||||||||
| Third-party search feature (such as Google, Yahoo, etc.) | |||||||||
| Other | E | Anchor Answer Choice | |||||||
| KAU0085981 | G | What specific search term(s) did you use in your search today to find the information you are looking for? | Text area, no char limit | n | Skip Logic Group | Specific Search Terms | |||
| KAU0085982 | B | Please describe your search experience. (Please select all that apply.) | Search results were helpful | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Search Experience | |
| Results were not relevant/not what I wanted | BB | ||||||||
| Too many results/I needed to refine my search | BB | ||||||||
| Not enough results | BB | ||||||||
| Returned NO results | BB | ||||||||
| Received error message(s) | BB | ||||||||
| Search speed was too slow | BB | ||||||||
| I was not sure what words to use in my search. | BB | ||||||||
| Search speed was too slow. | BB | ||||||||
| Other | D, BB | ||||||||
| KAU0085984 | D | What other search experience did you have? Please be specific. | Text area, no char limit | N | Skip Logic Group | Other - Search Experience | |||
| KAU0085983 | BB | How could we improve the search feature on this site? | Text area, no char limit | N | Skip Logic Group | Improve Search | |||
| KAU0085978 | E | Please describe your navigation experience. (Please select all that apply.) | No difficulties encountered | Checkbox, one-up vertical | single | Y | Skip Logic Group | Navigation Experience | |
| Could not determine the best link on most pages | EE | ||||||||
| Could not navigate back to previous information | EE | ||||||||
| I felt lost, did not know where I was | EE | ||||||||
| I had difficulty finding related information | EE | ||||||||
| I had difficulty finding detailed information | EE | ||||||||
| Too many links or navigational choices | EE | ||||||||
| Links did not take me where I expected | EE | ||||||||
| Could not get started or did not know where to begin | EE | ||||||||
| I had technical difficulties (e.g. broken links, error messages, etc.) | EE | ||||||||
| The navigation did not support what I was trying to accomplish | EE | ||||||||
| Navigated to general area but could not find the specific content needed | EE | ||||||||
| Other | EE | ||||||||
| KAU0085980 | EE | How could we improve the navigation on this site? | Text area, no char limit | N | Skip Logic Group | Improve Navigation Experience | |||
| AKR5770 | Did you find what you were looking for? | Yes | Drop down, select one | single | y | Skip Logic Group | Find | ||
| No | J | ||||||||
| Partially | J | ||||||||
| Still looking | J | ||||||||
| ACQwil0011788 | J | What information were you unable to find? | Text area, no char limit | N | Skip Logic Group | OE_Did Not Find | |||
| How could we improve this site? | Text area, no char limit | N | Improve site | ||||||
Sheet 6: CQs (6-15-15)
Sheet 7: 11.26.14 for DOT
Sheet 8: CQs 11.26.14
Sheet 9: Custom Qsts
Sheet 10: Custom Qsts (11-27-13)
Sheet 11: Custom Qsts (6-25-13)
Sheet 12: Custom Qsts (11-15-12)
Sheet 13: Custom Qsts (8-17-12)
| Model Instance Name: | |||||||||
| Dept of State v2 | underlined & italicized: RE-ORDER | ||||||||
| MID: 1cclMx5YkxU04x84FBc40g== | pink: ADDITION | ||||||||
| Date: | 11/15/2011 | blue + -->: REWORDING | |||||||
| Dept of State v2 CUSTOM QUESTION LIST | |||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| AKR5753 | How frequently do you visit this site? | First time | Radio button, one-up vertical | single | y | ||||
| More than once a day | |||||||||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| AKR5754 | Which best describes you? | Attorney/Lawyer | Checkbox, one-up vertical | M | y | OPS Group | |||
| Business Person/Contractor | |||||||||
| College/Graduate Student | |||||||||
| General Public (U.S. or Foreign Citizen) | |||||||||
| Grades 9-12 Student | |||||||||
| Grades K-8 Student | |||||||||
| Non-governmental org. | |||||||||
| Press/Journalist | |||||||||
| Retired | |||||||||
| Teacher/Educator | |||||||||
| U.S. State or Local gov't | |||||||||
| U.S. Federal gov't | |||||||||
| Other, please specify: | A | ||||||||
| AKR5755 | A | Other role | Text area, no char limit | n | OPS Group | ||||
| AKR5756 | What is your primary purpose for visiting this site? | Career information | Radio button, one-up vertical | single | y | OPS Group | |||
| Visa information | |||||||||
| Passport Information information | |||||||||
| Human Rights rights information | |||||||||
| Information about Foreign foreign affairs | |||||||||
| Information about different countries | |||||||||
| Foreign Per per diem information | |||||||||
| Read the latest news and press releases | |||||||||
| Information on international business | |||||||||
| Research educational and cultural information | |||||||||
| Research for school or personal use | |||||||||
| Travel information or warnings | |||||||||
| Learn about the State Department | |||||||||
| Other, please specify: | A | ||||||||
| ACQDom0006614 | A | Other primary reason | Text field, <100 char | N | OPS Group | OPS_Primary Reason | |||
| AKR5757 | What primary method are you using to locate the information you are looking for? | "Find it by" feature -> "Browse by" feature | C,E,F | Radio button, one-up vertical | single | y | Skip Logic Group | ||
| Categories on the TOP white navigation bar (e.g. about state, policy issues, etc.) | E | ||||||||
| Links in the page | E | ||||||||
| Search feature on this site | C,G | ||||||||
| Third-party search feature (such as Google, Yahoo, etc.) | |||||||||
| Other | |||||||||
| AKR5758 | C | How do you search for information on our site? (check all that apply) | Keywords or topics | Checkbox, one-up vertical | multi | y | Skip Logic | ||
| "Browse by" Speaker | M | ||||||||
| "Browse by" Date | J, M | ||||||||
| "Browse by" Topic | K, M | ||||||||
| "Browse by" Country | M | ||||||||
| "Browse by" Publication | L, M | ||||||||
| Other | |||||||||
| AKR5765 | E | Please describe your navigation experience. | No difficulties encountered | Radio button, one-up vertical | single | n | Skip Logic Group | ||
| Could not determine the best link on most pages | |||||||||
| Could not navigate back to previous information | |||||||||
| I felt lost, did not know where I was | |||||||||
| I had difficulty finding related information | |||||||||
| I had difficulty finding detailed information | |||||||||
| Too many links or navigational choices | |||||||||
| Links did not take me where I expected | |||||||||
| Could not get started or did not know where to begin | |||||||||
| I had technical difficulties (e.g. broken links, error messages, etc) | |||||||||
| The navigation did not support what I was trying to accomplish | |||||||||
| Navigated to general area but could not find the specific content needed | |||||||||
| Other | |||||||||
| AKR5762 | G | What <strong>specific search term(s)</strong> did you use in your search today to find the information you are looking for? | Text area, no char limit | n | Skip Logic Group | ||||
| ACQWro0010704 | M | How would you rate your overall satisfaction with the "Browse by" features on state.gov? | Very satisfied | Radio button, one-up vertical | Single | Y | Skip Logic Group | Browse by Satisfaction | |
| Somewhat satisfied | |||||||||
| Neutral | |||||||||
| Somewhat unsatisfied | |||||||||
| Very unsatisfied | |||||||||
| ACQWro0010705 | J | Which of the following best describes your experience with the "Browse by Date" feature? (select all that apply) | The feature led me to the results I was looking for. | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Browse by Date | |
| I could not find the specific results I wanted within the date range I browsed. | |||||||||
| I would have preferred to be able to browse by different date ranges. | JJ | ||||||||
| ACQWro0010706 | JJ | What other date range would be helpful to you? | Text area, no char limit | Single | N | Skip Logic Group | OPS Browse by Date | ||
| ACQWro0010707 | K | Which of the following best describes your experience with "Browse by Topic" feature? (select all that apply) | The feature led me to the results I was looking for | Checkbox, one-up vertical | single | Y | Skip Logic Group | Browse by Topic | |
| It was not sure which topic name would have the information I was looking for | KK | ||||||||
| I could not find the specific results I wanted within the topic I browsed. | |||||||||
| The topic I was looking for was not included | KK | ||||||||
| ACQWro0010692 | KK | What topic were you trying to find? | Text area, no char limit | Single | N | Skip Logic Group | OPS Browse by Topic | ||
| ACQWro0010713 | L | Which of the following best describes your experience with the "Browse by Publication" feature? | The feature led me to the results I was looking for | Checkbox, one-up vertical | Browse by Publication | ||||
| I could not find the specific results I wanted within the publication type | |||||||||
| I was looking for a publication type that was not listed | LL | ||||||||
| ACQWro0010714 | LL | What publication type were you trying to find? | Text area, no char limit | Single | N | Skip Logic Group | OPS Browse by Publication | ||
| AKR5763 | Please rate your impression of how well this agency <strong>encourages citizen participation</strong> in government. | 1=Poor | Radio button, scale, has don't know | Single | Y | ||||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| Excellent=10 | |||||||||
| AKR5766 | Are you using the site to find information for any of the following: (check all that apply) | Career or employment decisions or choices | Checkbox, one-up vertical | multi | y | OPS Group | |||
| Personal knowledge or curiosity | |||||||||
| School or college-related task or assignment | |||||||||
| Travel purposes | |||||||||
| Work-related task or assignment | |||||||||
| Other | A | ||||||||
| ACQWro0010700 | A | Other: | Text field, <100 char | single | n | OPS Group | Other use | ||
| ACQWro0010689 | Have you signed up for "My State Department" to personalize the content you see on state.gov? | Yes | A, B | Radio button, one-up vertical | single | y | Skip Logic Group | My State Use | |
| No | |||||||||
| ACQWro0010690 | A | Please rate your overall satisfaction with "My State Department." | Very satisfied | Radio button, one-up vertical | singe | Y | Skip Logic Group | My State Satisfaction | |
| Somewhat satisfied | |||||||||
| Neutral | |||||||||
| Somewhat unsatisfied | |||||||||
| Very unsatisfied | |||||||||
| ACQWro0010691 | B | Are there any additional features or widgets you would like included in "My State Department?" | Text area, no char limit | Single | N | skip logic group | My State Add Features | ||
| ACQWro0010701 | Have you downloaded the State Department's "Smart Traveler" app for iPhone? | Yes | A, B | Radio button, one-up vertical | Single | Y | Skip logic group | Smart Traveler Use | |
| I have seen it but not downloaded it | |||||||||
| I was unfamiliar with the app | |||||||||
| ACQWro0010702 | A | Please rate your overall satisfaction with the Smart Traveler app. | Very satisfied | Radio button, one-up vertical | Single | Y | Skip logic group | Smart Traveler Satisfaction | |
| Somewhat satisfied | |||||||||
| Neutral | |||||||||
| Somewhat unsatisfied | |||||||||
| Very unsatisfied | |||||||||
| ACQWro0010703 | B | Please recommend one impovement improvement we could make to the Smart Traveler app. | Text area, no char limit | Single | N | Skip logic group | OPS Smart Traveler | ||
| AKR5767 | How did you find out about this website? | College/School | Drop down, select one | single | y | OPS | |||
| USA.gov | |||||||||
| Friend/Colleague | |||||||||
| Link from another website | |||||||||
| News Story | |||||||||
| Search engine | |||||||||
| State Dept. Publication | |||||||||
| Other: Please Specify | B | ||||||||
| AED10467 | B | Other: How did you find out about this website? | Text field, <100 char | single | N | OPS | |||
| AKR5770 | Did you find what you were looking for? | Yes | Drop down, select one | single | y | Skip Logic Group | Find | ||
| No | J | ||||||||
| Partially | J | ||||||||
| Still looking | J | ||||||||
| ACQwil0011788 | J | What information were you unable to find? | Text area, no char limit | N | Skip Logic Group | OE_Did Not Find | |||
| AED10469 | What features have you seen on other websites that you would like to see on www.state.gov? | Text area, no char limit | N | ||||||
| Application Programming Interfaces, or API’s, allow for sharing data between applications. Content that is created in one place can be dynamically posted and updated in multiple locations on the web. What information from the US State Department would you find useful for us to make available via web APIs? | Text area, no char limit | N | API | ||||||
| Do you use something other than a desktop computer/laptop (ex: phone or tablet) to access the Internet? | Yes | C | Radio Button | Single | Y | Skip Logic Group | M_Access Internet | ||
| No | |||||||||
| C | Would you use a mobile device to access this website? | Yes | F,G | Radio Button | Single | Y | Skip Logic Group | M_Access Dept of State | |
| No | |||||||||
| Not sure | F,G | ||||||||
| F | Which type of mobile content would you prefer from the Department of State? | Mobile site | Radio Button | Single | Y | Skip Logic Group | M_Content Type | ||
| Downloadable application (ex: iPhone Application, Android Application, Blackberry Application) | |||||||||
| No preference | |||||||||
| G | What type of information would you like optimized for mobile use? (Please select all that apply.) | Career information | Checkbox One Up Vertical | Multi | Y | Skip Logic Group | M_Type of Info | ||
| Visa information | |||||||||
| Passport information | |||||||||
| Human rights information | |||||||||
| Information about foreign affairs | |||||||||
| Information about different countries | |||||||||
| Foreign per diem information | |||||||||
| Read the latest news and press releases | |||||||||
| Information on international business | |||||||||
| Research educational and cultural information | |||||||||
| Research for school or personal use | |||||||||
| Travel information or warnings | |||||||||
| Learn about the State Department | |||||||||
| Other, please specify | H | ||||||||
| H | What other information would you suggest be optimized for mobile use? | Text area, no char limit | N | Skip Logic Group | M_Other Info | ||||
Sheet 14: Custom Qsts (3-26-12)
| Model Instance Name: | |||||||||
| Dept of State v2 | underlined & italicized: RE-ORDER | ||||||||
| MID: 1cclMx5YkxU04x84FBc40g== | pink: ADDITION | ||||||||
| Date: | 11/15/2011 | blue + -->: REWORDING | |||||||
| Dept of State v2 CUSTOM QUESTION LIST | |||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| AKR5753 | How frequently do you visit this site? | First time | Radio button, one-up vertical | single | y | ||||
| More than once a day | |||||||||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| AKR5754 | Which best describes you? | Attorney/Lawyer | Checkbox, one-up vertical | M | y | OPS Group | |||
| Business Person/Contractor | |||||||||
| College/Graduate Student | |||||||||
| General Public (U.S. or Foreign Citizen) | |||||||||
| Grades 9-12 Student | |||||||||
| Grades K-8 Student | |||||||||
| Non-governmental org. | |||||||||
| Press/Journalist | |||||||||
| Retired | |||||||||
| Teacher/Educator | |||||||||
| U.S. State or Local gov't | |||||||||
| U.S. Federal gov't | |||||||||
| Other, please specify: | A | ||||||||
| AKR5755 | A | Other role | Text area, no char limit | n | OPS Group | ||||
| AKR5756 | What is your primary purpose for visiting this site? | Career information | Radio button, one-up vertical | single | y | OPS Group | |||
| Visa information | |||||||||
| Passport Information | |||||||||
| Human Rights information | |||||||||
| Information about Foreign affairs | |||||||||
| Information about different countries | |||||||||
| Foreign Per diem information | |||||||||
| Read the latest news and press releases | |||||||||
| Information on international business | |||||||||
| Research educational and cultural information | |||||||||
| Research for school or personal use | |||||||||
| Travel information or warnings | |||||||||
| Learn about the State Department | |||||||||
| Other, please specify: | A | ||||||||
| ACQDom0006614 | A | Other primary reason | Text field, <100 char | N | OPS Group | OPS_Primary Reason | |||
| AKR5757 | What primary method are you using to locate the information you are looking for? | "Find it by" feature -> "Browse by" feature | C,E,F | Radio button, one-up vertical | single | y | Skip Logic Group | ||
| Categories on the TOP white navigation bar (e.g. about state, policy issues, etc.) | E | ||||||||
| Links in the page | E | ||||||||
| Search feature on this site | C,G | ||||||||
| Third-party search feature (such as Google, Yahoo, etc.) | |||||||||
| Other | |||||||||
| AKR5758 | C | How do you search for information on our site? (check all that apply) | Keywords or topics | Checkbox, one-up vertical | multi | y | Skip Logic | ||
| "Browse by" Speaker | M | ||||||||
| "Browse by" Date | J, M | ||||||||
| "Browse by" Topic | K, M | ||||||||
| "Browse by" Country | M | ||||||||
| "Browse by" Publication | L, M | ||||||||
| Other | |||||||||
| AKR5765 | E | Please describe your navigation experience. | No difficulties encountered | Radio button, one-up vertical | single | n | Skip Logic Group | ||
| Could not determine the best link on most pages | |||||||||
| Could not navigate back to previous information | |||||||||
| I felt lost, did not know where I was | |||||||||
| I had difficulty finding related information | |||||||||
| I had difficulty finding detailed information | |||||||||
| Too many links or navigational choices | |||||||||
| Links did not take me where I expected | |||||||||
| Could not get started or did not know where to begin | |||||||||
| I had technical difficulties (e.g. broken links, error messages, etc) | |||||||||
| The navigation did not support what I was trying to accomplish | |||||||||
| Navigated to general area but could not find the specific content needed | |||||||||
| Other | |||||||||
| AKR5762 | G | What <strong>specific search term(s)</strong> did you use in your search today to find the information you are looking for? | Text area, no char limit | n | Skip Logic Group | ||||
| ACQWro0010704 | M | How would you rate your overall satisfaction with the "Browse by" features on state.gov? | Very satisfied | Radio button, one-up vertical | Single | Y | Skip Logic Group | Browse by Satisfaction | |
| Somewhat satisfied | |||||||||
| Neutral | |||||||||
| Somewhat unsatisfied | |||||||||
| Very unsatisfied | |||||||||
| ACQWro0010705 | J | Which of the following best describes your experience with the "Browse by Date" feature? (select all that apply) | The feature led me to the results I was looking for. | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Browse by Date | |
| I could not find the specific results I wanted within the date range I browsed. | |||||||||
| I would have preferred to be able to browse by different date ranges. | JJ | ||||||||
| ACQWro0010706 | JJ | What other date range would be helpful to you? | Text area, no char limit | Single | N | Skip Logic Group | OPS Browse by Date | ||
| ACQWro0010707 | K | Which of the following best describes your experience with "Browse by Topic" feature? (select all that apply) | The feature led me to the results I was looking for | Checkbox, one-up vertical | single | Y | Skip Logic Group | Browse by Topic | |
| It was not sure which topic name would have the information I was looking for | KK | ||||||||
| I could not find the specific results I wanted within the topic I browsed. | |||||||||
| The topic I was looking for was not included | KK | ||||||||
| ACQWro0010692 | KK | What topic were you trying to find? | Text area, no char limit | Single | N | Skip Logic Group | OPS Browse by Topic | ||
| ACQWro0010713 | L | Which of the following best describes your experience with the "Browse by Publication" feature? | The feature led me to the results I was looking for | Checkbox, one-up vertical | Browse by Publication | ||||
| I could not find the specific results I wanted within the publication type | |||||||||
| I was looking for a publication type that was not listed | LL | ||||||||
| ACQWro0010714 | LL | What publication type were you trying to find? | Text area, no char limit | Single | N | Skip Logic Group | OPS Browse by Publication | ||
| AKR5763 | Please rate your impression of how well this agency <strong>encourages citizen participation</strong> in government. | 1=Poor | Radio button, scale, has don't know | Single | Y | ||||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| Excellent=10 | |||||||||
| AKR5766 | Are you using the site to find information for any of the following: (check all that apply) | Career or employment decisions or choices | Checkbox, one-up vertical | multi | y | OPS Group | |||
| Personal knowledge or curiosity | |||||||||
| School or college-related task or assignment | |||||||||
| Travel purposes | |||||||||
| Work-related task or assignment | |||||||||
| Other | A | ||||||||
| ACQWro0010700 | A | Other: | Text field, <100 char | single | n | OPS Group | Other use | ||
| ACQWro0010689 | Have you signed up for "My State Department" to personalize the content you see on state.gov? | Yes | A, B | Radio button, one-up vertical | single | y | Skip Logic Group | My State Use | |
| No | |||||||||
| ACQWro0010690 | A | Please rate your overall satisfaction with "My State Department." | Very satisfied | Radio button, one-up vertical | singe | Y | Skip Logic Group | My State Satisfaction | |
| Somewhat satisfied | |||||||||
| Neutral | |||||||||
| Somewhat unsatisfied | |||||||||
| Very unsatisfied | |||||||||
| ACQWro0010691 | B | Are there any additional features or widgets you would like included in "My State Department?" | Text area, no char limit | Single | N | skip logic group | My State Add Features | ||
| ACQWro0010701 | Have you downloaded the State Department's "Smart Traveler" app for iPhone? | Yes | A, B | Radio button, one-up vertical | Single | Y | Skip logic group | Smart Traveler Use | |
| I have seen it but not downloaded it | |||||||||
| I was unfamiliar with the app | |||||||||
| ACQWro0010702 | A | Please rate your overall satisfaction with the Smart Traveler app. | Very satisfied | Radio button, one-up vertical | Single | Y | Skip logic group | Smart Traveler Satisfaction | |
| Somewhat satisfied | |||||||||
| Neutral | |||||||||
| Somewhat unsatisfied | |||||||||
| Very unsatisfied | |||||||||
| ACQWro0010703 | B | Please recommend one impovement we could make to the Smart Traveler app. | Text area, no char limit | Single | N | Skip logic group | OPS Smart Traveler | ||
| Have you ever visited the Background Notes section of the website? This includes facts about the land, people, history, government, political conditions, economy, and foreign relations of independent states, some dependencies, and areas of special sovereignty. | Yes | F, G | Drop down, select one | Single | Y | Skip Logic Group | Bg Notes Visit | ||
| No | |||||||||
| I don't know | |||||||||
| F | Much of the current information in Background Notes is readily available on other websites. The Department of State is considering revising the content to include only information that the department can uniquely provide, such as US Relations with a particular country. Would that information be useful to you? | Yes | Drop down, select one | Single | Y | Skip Logic Group | Bg Notes Useful | ||
| No | |||||||||
| G | If the Background Notes were reconfigured to focus only on State Department-unique information, would you like us to provide other useful links to help you in your country research? | Yes | H | Drop down, select one | Single | Y | Skip Logic Group | Bg Notes Links | |
| No | |||||||||
| H | What type of information would you like additional links to? | Text area, no char limit | N | Skip Logic Group | OE_Bg Notes Links | ||||
| AKR5767 | How did you find out about this website? | College/School | Drop down, select one | single | y | OPS | |||
| USA.gov | |||||||||
| Friend/Colleague | |||||||||
| Link from another website | |||||||||
| News Story | |||||||||
| Search engine | |||||||||
| State Dept. Publication | |||||||||
| Other: Please Specify | B | ||||||||
| AED10467 | B | Other: How did you find out about this website? | Text field, <100 char | single | N | OPS | |||
| AKR5770 | Did you find what you were looking for? | Yes | single | y | Skip Logic Group | Find | |||
| No | J | Drop down, select one | |||||||
| Partially | J | ||||||||
| Still looking | J | ||||||||
| J | What information were you unable to find? | Text area, no char limit | N | Skip Logic Group | OE_Did Not Find | ||||
| AED10469 | What features have you seen on other websites that you would like to see on www.state.gov? | Text area, no char limit | N | ||||||
Sheet 15: Custom Qsts (2-13-12)
| Model Instance Name: | |||||||||
| Dept of State v2 | underlined & italicized: RE-ORDER | ||||||||
| MID: 1cclMx5YkxU04x84FBc40g== | pink: ADDITION | ||||||||
| Date: | 11/15/2011 | blue + -->: REWORDING | |||||||
| Dept of State v2 CUSTOM QUESTION LIST | |||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| AKR5753 | How frequently do you visit this site? | First time | Radio button, one-up vertical | single | y | ||||
| More than once a day | |||||||||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| AKR5754 | Which best describes you? | Attorney/Lawyer | Checkbox, one-up vertical | M | y | OPS Group | |||
| Business Person/Contractor | |||||||||
| College/Graduate Student | |||||||||
| General Public (U.S. or Foreign Citizen) | |||||||||
| Grades 9-12 Student | |||||||||
| Grades K-8 Student | |||||||||
| Non-governmental org. | |||||||||
| Press/Journalist | |||||||||
| Retired | |||||||||
| Teacher/Educator | |||||||||
| U.S. State or Local gov't | |||||||||
| U.S. Federal gov't | |||||||||
| Other, please specify: | A | ||||||||
| AKR5755 | A | Other role | Text area, no char limit | n | OPS Group | ||||
| AKR5756 | What is your primary purpose for visiting this site? | Career information | Radio button, one-up vertical | single | y | OPS Group | |||
| Visa information | |||||||||
| Passport Information | |||||||||
| Human Rights information | |||||||||
| Information about Foreign affairs | |||||||||
| Information about different countries | |||||||||
| Foreign Per diem information | |||||||||
| Read the latest news and press releases | |||||||||
| Information on international business | |||||||||
| Research educational and cultural information | |||||||||
| Research for school or personal use | |||||||||
| Travel information or warnings | |||||||||
| Learn about the State Department | |||||||||
| Other, please specify: | A | ||||||||
| ACQDom0006614 | A | Other primary reason | Text field, <100 char | N | OPS Group | OPS_Primary Reason | |||
| AKR5757 | What primary method are you using to locate the information you are looking for? | "Find it by" feature -> "Browse by" feature | C,E,F | Radio button, one-up vertical | single | y | Skip Logic Group | ||
| E | |||||||||
| Categories on the TOP white navigation bar (e.g. about state, policy issues, etc.) | E | ||||||||
| Links in the page | E | ||||||||
| Search feature on this site | C,G | ||||||||
| Third-party search feature (such as Google, Yahoo, etc.) | |||||||||
| Other | |||||||||
| AKR5758 | C | How do you search for information on our site? (check all that apply) | Keywords or topics | Checkbox, one-up vertical | multi | y | Skip Logic | ||
| "Browse by" Speaker | M | ||||||||
| "Browse by" Date | J, M | ||||||||
| "Browse by" Topic | K, M | ||||||||
| "Browse by" Country | M | ||||||||
| "Browse by" Publication | L, M | ||||||||
| Other | |||||||||
| AKR5765 | E | Please describe your navigation experience. | No difficulties encountered | Radio button, one-up vertical | single | n | Skip Logic Group | ||
| Could not determine the best link on most pages | |||||||||
| Could not navigate back to previous information | |||||||||
| I felt lost, did not know where I was | |||||||||
| I had difficulty finding related information | |||||||||
| I had difficulty finding detailed information | |||||||||
| Too many links or navigational choices | |||||||||
| Links did not take me where I expected | |||||||||
| Could not get started or did not know where to begin | |||||||||
| I had technical difficulties (e.g. broken links, error messages, etc) | |||||||||
| The navigation did not support what I was trying to accomplish | |||||||||
| Navigated to general area but could not find the specific content needed | |||||||||
| Other | |||||||||
| AKR5762 | G | What <strong>specific search term(s)</strong> did you use in your search today to find the information you are looking for? | Text area, no char limit | n | Skip Logic Group | ||||
| ACQWro0010704 | M | How would you rate your overall satisfaction with the "Browse by" features on state.gov? | Very satisfied | Radio button, one-up vertical | Single | Y | Skip Logic Group | Browse by Satisfaction | |
| Somewhat satisfied | |||||||||
| Neutral | |||||||||
| Somewhat unsatisfied | |||||||||
| Very unsatisfied | |||||||||
| ACQWro0010705 | J | Which of the following best describes your experience with the "Browse by Date" feature? (select all that apply) | The feature led me to the results I was looking for. | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Browse by Date | |
| I could not find the specific results I wanted within the date range I browsed. | |||||||||
| I would have preferred to be able to browse by different date ranges. | JJ | ||||||||
| ACQWro0010706 | JJ | What other date range would be helpful to you? | Text area, no char limit | Single | N | Skip Logic Group | OPS Browse by Date | ||
| ACQWro0010707 | K | Which of the following best describes your experience with "Browse by Topic" feature? (select all that apply) | The feature led me to the results I was looking for | Checkbox, one-up vertical | single | Y | Skip Logic Group | Browse by Topic | |
| It was not sure which topic name would have the information I was looking for | KK | ||||||||
| I could not find the specific results I wanted within the topic I browsed. | |||||||||
| The topic I was looking for was not included | KK | ||||||||
| ACQWro0010692 | KK | What topic were you trying to find? | Text area, no char limit | Single | N | Skip Logic Group | OPS Browse by Topic | ||
| ACQWro0010713 | L | Which of the following best describes your experience with the "Browse by Publication" feature? | The feature led me to the results I was looking for | Checkbox, one-up vertical | Browse by Publication | ||||
| I could not find the specific results I wanted within the publication type | |||||||||
| I was looking for a publication type that was not listed | LL | ||||||||
| ACQWro0010714 | LL | What publication type were you trying to find? | Text area, no char limit | Single | N | Skip Logic Group | OPS Browse by Publication | ||
| AKR5763 | Please rate your impression of how well this agency <strong>encourages citizen participation</strong> in government. | 1=Poor | Radio button, scale, has don't know | Single | Y | ||||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| Excellent=10 | |||||||||
| AKR5766 | Are you using the site to find information for any of the following: (check all that apply) | Career or employment decisions or choices | Checkbox, one-up vertical | multi | y | OPS Group | |||
| Personal knowledge or curiosity | |||||||||
| School or college-related task or assignment | |||||||||
| Travel purposes | |||||||||
| Work-related task or assignment | |||||||||
| Other | A | ||||||||
| ACQWro0010700 | A | Other: | Text field, <100 char | single | n | OPS Group | Other use | ||
| ACQWro0010689 | Have you signed up for "My State Department" to personalize the content you see on state.gov? | Yes | A, B | Radio button, one-up vertical | single | y | Skip Logic Group | My State Use | |
| No | |||||||||
| ACQWro0010690 | A | Please rate your overall satisfaction with "My State Department." | Very satisfied | Radio button, one-up vertical | singe | Y | Skip Logic Group | My State Satisfaction | |
| Somewhat satisfied | |||||||||
| Neutral | |||||||||
| Somewhat unsatisfied | |||||||||
| Very unsatisfied | |||||||||
| ACQWro0010691 | B | Are there any additional features or widgets you would like included in "My State Department?" | Text area, no char limit | Single | N | skip logic group | My State Add Features | ||
| ACQWro0010701 | Have you downloaded the State Department's "Smart Traveler" app for iPhone? | Yes | A, B | Radio button, one-up vertical | Single | Y | Skip logic group | Smart Traveler Use | |
| I have seen it but not downloaded it | |||||||||
| I was unfamiliar with the app | |||||||||
| ACQWro0010702 | A | Please rate your overall satisfaction with the Smart Traveler app. | Very satisfied | Radio button, one-up vertical | Single | Y | Skip logic group | Smart Traveler Satisfaction | |
| Somewhat satisfied | |||||||||
| Neutral | |||||||||
| Somewhat unsatisfied | |||||||||
| Very unsatisfied | |||||||||
| ACQWro0010703 | B | Please recommend one impovement we could make to the Smart Traveler app. | Text area, no char limit | Single | N | Skip logic group | OPS Smart Traveler | ||
| AKR5767 | How did you find out about this website? | College/School | Drop down, select one | single | y | OPS | |||
| USA.gov | |||||||||
| Friend/Colleague | |||||||||
| Link from another website | |||||||||
| News Story | |||||||||
| Search engine | |||||||||
| State Dept. Publication | |||||||||
| Other: Please Specify | B | ||||||||
| AED10467 | B | Other: How did you find out about this website? | Text field, <100 char | single | N | OPS | |||
| AKR5770 | Did you find what you were looking for? | Yes | Drop down, select one | single | y | ||||
| No | |||||||||
| Partially | |||||||||
| Still looking | |||||||||
| AED10469 | What features have you seen on other websites that you would like to see on www.state.gov? | Text area, no char limit | N | ||||||
Sheet 16: Custom Qsts (2-8-12)
| Model Instance Name: | |||||||||
| Dept of State v2 | underlined & italicized: RE-ORDER | ||||||||
| MID: 1cclMx5YkxU04x84FBc40g== | pink: ADDITION | ||||||||
| Date: | 11/15/2011 | blue + -->: REWORDING | |||||||
| Dept of State v2 CUSTOM QUESTION LIST | |||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| AKR5753 | How frequently do you visit this site? | First time | Radio button, one-up vertical | single | y | ||||
| More than once a day | |||||||||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| AKR5754 | Which best describes you? | Attorney/Lawyer | Checkbox, one-up vertical | M | y | OPS Group | |||
| Business Person/Contractor | |||||||||
| College/Graduate Student | |||||||||
| General Public (U.S. or Foreign Citizen) | |||||||||
| Grades 9-12 Student | |||||||||
| Grades K-8 Student | |||||||||
| Non-governmental org. | |||||||||
| Press/Journalist | |||||||||
| Retired | |||||||||
| Teacher/Educator | |||||||||
| U.S. State or Local gov't | |||||||||
| U.S. Federal gov't | |||||||||
| Other, please specify: | A | ||||||||
| AKR5755 | A | Other role | Text area, no char limit | n | OPS Group | ||||
| AKR5756 | What is your primary purpose for visiting this site? | Career information | Radio button, one-up vertical | single | y | OPS Group | |||
| Visa information | |||||||||
| Passport Information | |||||||||
| Human Rights information | |||||||||
| Information about Foreign affairs | |||||||||
| Information about different countries | |||||||||
| Foreign Per diem information | |||||||||
| Read the latest news and press releases | |||||||||
| Information on international business | |||||||||
| Research educational and cultural information | |||||||||
| Research for school or personal use | |||||||||
| Travel information or warnings | |||||||||
| Learn about the State Department | |||||||||
| Other, please specify: | A | ||||||||
| ACQDom0006614 | A | Other primary reason | Text field, <100 char | N | OPS Group | OPS_Primary Reason | |||
| AKR5757 | What primary method are you using to locate the information you are looking for? | "Find it by" feature -> "Browse by" feature | C,E,F | Radio button, one-up vertical | single | y | Skip Logic Group | ||
| Categories on the TOP blue navigation bar (e.g. multimedia, blog, etc.) | E | ||||||||
| Categories on the TOP white navigation bar (e.g. about state, policy issues, etc.) | E | ||||||||
| Links in the page | E | ||||||||
| Search feature on this site | C,D,F,G, H | ||||||||
| Third-party search feature (such as Google, Yahoo, etc.) | |||||||||
| Other | |||||||||
| AKR5758 | C | How do you search for information on our site? (check all that apply) | Keywords or topics | Checkbox, one-up vertical | multi | y | Skip Logic | ||
| "Browse by" Speaker | M | ||||||||
| "Browse by" Date | J, M | ||||||||
| "Browse by" Topic | K, M | ||||||||
| "Browse by" Country | M | ||||||||
| "Browse by" Publication Type | L, M | ||||||||
| Other | |||||||||
| AKR5765 | E | Please describe your navigation experience. | No difficulties encountered | Radio button, one-up vertical | single | n | Skip Logic Group | ||
| Could not determine the best link on most pages | |||||||||
| Could not navigate back to previous information | |||||||||
| I felt lost, did not know where I was | |||||||||
| I had difficulty finding related information | |||||||||
| I had difficulty finding detailed information | |||||||||
| Too many links or navigational choices | |||||||||
| Links did not take me where I expected | |||||||||
| Could not get started or did not know where to begin | |||||||||
| I had technical difficulties (e.g. broken links, error messages, etc) | |||||||||
| The navigation did not support what I was trying to accomplish | |||||||||
| Navigated to general area but could not find the specific content needed | |||||||||
| Other | |||||||||
| AKR5762 | G | What <strong>specific search term(s)</strong> did you use in your search today to find the information you are looking for? | Text area, no char limit | n | Skip Logic Group | ||||
| M | How would you rate your overall satisfaction with the "Browse by" features on state.gov? | Very satisfied | Radio button, one-up vertical | Single | Y | Skip Logic Group | Browse by Satisfaction | ||
| Somewhat satisfied | |||||||||
| Neutral | |||||||||
| Somewhat unsatisfied | |||||||||
| Very unsatisfied | |||||||||
| J | Which of the following best describes your experience with the "Browse by Date" feature? (select all that apply) | The feature led me to the results I was looking for. | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Browse by Date | ||
| I could not find the specific results I wanted within the date range I browsed. | |||||||||
| I would have preferred to be able to browse by different date ranges. | JJ | ||||||||
| JJ | What other date range would be helpful to you? | Text area, no char limit | Single | N | Skip Logic Group | OPS Browse by Date | |||
| K | Which of the following best describes your experience with "Browse by Topic" feature? (select all that apply) | The feature led me to the results I was looking for | Checkbox, one-up vertical | single | Y | Skip Logic Group | Browse by Topic | ||
| It was not sure which topic name would have the information I was looking for | KK | ||||||||
| I could not find the specific results I wanted within the topic I browsed. | |||||||||
| The topic I was looking for was not included | KK | ||||||||
| KK | What topic were you trying to find? | Text area, no char limit | Single | N | Skip Logic Group | OPS Browse by Topic | |||
| L | Which of the following best describes your experience with the "Browse by Publication" feature? | The feature led me to the results I was looking for | Checkbox, one-up vertical | Browse by Publication | |||||
| I could not find the specific results I wanted within the publication type | |||||||||
| I was looking for a publication type that was not listed | LL | ||||||||
| LL | What publication type were you trying to find? | Text area, no char limit | Single | N | Skip Logic Group | OPS Browse by Publication | |||
| AKR5763 | Please rate your impression of how well this agency <strong>encourages citizen participation</strong> in government. | 1=Poor | Radio button, scale, has don't know | Single | Y | ||||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| Excellent=10 | |||||||||
| AKR5766 | Are you using the site to find information for any of the following: (check all that apply) | Career or employment decisions or choices | Checkbox, one-up vertical | multi | y | OPS Group | |||
| Personal knowledge or curiosity | |||||||||
| School or college-related task or assignment | |||||||||
| Travel purposes | |||||||||
| Work-related task or assignment | |||||||||
| Other | A | ||||||||
| A | Other: Are you using the site to find information for any of the following: | Text field, <100 char | single | n | OPS Group | Other use | |||
| Have you signed up for "My State Department" to personalize the content you see on state.gov? | Yes | A, B | Radio button, one-up vertical | single | y | Skip Logic Group | My State Use | ||
| No | |||||||||
| A | Please rate your overall satisfaction with "My State Department." | Very satisfied | Radio button, one-up vertical | singe | Y | Skip Logic Group | My State Satisfaction | ||
| Somewhat satisfied | |||||||||
| Neutral | |||||||||
| Somewhat unsatisfied | |||||||||
| Very unsatisfied | |||||||||
| B | Are there any additional features or widgets you would like included in "My State Department?" | Text area, no char limit | Single | N | skip logic group | My State Add Features | |||
| Have you downloaded the State Department's "Smart Traveler" app for iPhone? | Yes | A, B | Radio button, one-up vertical | Single | Y | Skip logic group | Smart Traveler Use | ||
| I have seen it but not downloaded it | |||||||||
| I was unfamiliar with the app | |||||||||
| A | Please rate your overall satisfaction with the Smart Traveler app. | Very satisfied | Radio button, one-up vertical | Single | Y | Skip logic group | Smart Traveler Satisfaction | ||
| Somewhat satisfied | |||||||||
| Neutral | |||||||||
| Somewhat unsatisfied | |||||||||
| Very unsatisfied | |||||||||
| B | Please recommend one impovement we could make to the Smart Traveler app. | Text area, no char limit | Single | N | Skip logic group | OPS Smart Traveler | |||
| AKR5767 | How did you find out about this website? | College/School | Drop down, select one | single | y | OPS | |||
| USA.gov | |||||||||
| Friend/Colleague | |||||||||
| Link from another website | |||||||||
| News Story | |||||||||
| Search engine | |||||||||
| State Dept. Publication | |||||||||
| Other: Please Specify | B | ||||||||
| AED10467 | B | Other: How did you find out about this website? | Text field, <100 char | single | N | OPS | |||
| AKR5770 | Did you find what you were looking for? | Yes | Drop down, select one | single | y | ||||
| No | |||||||||
| Partially | |||||||||
| Still looking | |||||||||
| AED10469 | What features have you seen on other websites that you would like to see on www.state.gov? | Text area, no char limit | N | ||||||
Sheet 17: Custom Qsts (1-5-12)
| Model Instance Name: | |||||||||
| Dept of State v2 | underlined & italicized: RE-ORDER | ||||||||
| MID: 1cclMx5YkxU04x84FBc40g== | pink: ADDITION | ||||||||
| Date: | 11/15/2011 | blue + -->: REWORDING | |||||||
| Dept of State v2 CUSTOM QUESTION LIST | |||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| ACQDom0008465 | If state.gov offered you an option to see information specific to your interests, what categories of information might you find useful? (Select all that apply) | Top stories | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Info Categories | ||
| Daily press briefings | |||||||||
| My favorite countries | |||||||||
| RSS feeds (see http://www.state.gov/rssfeeds) | |||||||||
| Remarks and testimony by senior officials | |||||||||
| Secretary Clinton's remarks | |||||||||
| Videos | |||||||||
| Public schedule | |||||||||
| Secretary Clinton's most recent trip | |||||||||
| Links to top 10 liked pages | |||||||||
| Links to last 5 visited pages | |||||||||
| Widgets (weather, time, calendar) | |||||||||
| Quick link to Google maps for countries | |||||||||
| Hot topic | |||||||||
| Related sites (ex: travel.state.gov; blog) | |||||||||
| Other, please specify: | A | ||||||||
| ACQDom0008466 | A | Other categories of information | Text field, <100 char | N | Skip Logic Group | OPS_Info Categories | |||
| AKR5753 | How frequently do you visit this site? | First time | Radio button, one-up vertical | single | y | ||||
| More than once a day | |||||||||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| AKR5754 | Which best describes you? | Attorney/Lawyer | Checkbox, one-up vertical | M | y | OPS Group | |||
| Business Person/Contractor | |||||||||
| College/Graduate Student | |||||||||
| General Public (U.S. or Foreign Citizen) | |||||||||
| Grades 9-12 Student | |||||||||
| Grades K-8 Student | |||||||||
| Non-governmental org. | |||||||||
| Press/Journalist | |||||||||
| Retired | |||||||||
| Teacher/Educator | |||||||||
| U.S. State or Local gov't | |||||||||
| U.S. Federal gov't | |||||||||
| Other, please specify: | A | ||||||||
| AKR5755 | A | Other role | Text area, no char limit | n | OPS Group | ||||
| AKR5756 | What is your primary purpose for visiting this site? | Career information | Radio button, one-up vertical | single | y | OPS Group | |||
| Visa information | |||||||||
| Passport Information | |||||||||
| Human Rights information | |||||||||
| Information about Foreign affairs | |||||||||
| Information about different countries | |||||||||
| Foreign Per diem information | |||||||||
| Read the latest news and press releases | |||||||||
| Information on international business | |||||||||
| Research educational and cultural information | |||||||||
| Research for school or personal use | |||||||||
| Travel information or warnings | |||||||||
| Learn about the State Department | |||||||||
| Other, please specify: | A | ||||||||
| A | Other primary reason | Text field, <100 char | N | OPS Group | OPS_Primary Reason | ||||
| AKR5757 | What primary method are you using to locate the information you are looking for? | "Find it by" feature -> "Browse by" feature | C,E,F | Radio button, one-up vertical | single | y | Skip Logic Group | ||
| Subject Index | E | ||||||||
| Categories on the TOP blue navigation bar (e.g. multimedia, blog, etc.) | E | ||||||||
| Categories on the TOP white navigation bar (e.g. about state, policy issues, etc.) | E | ||||||||
| Links in the page | E | ||||||||
| Search feature on this site | C,D,F,G, H | ||||||||
| Third-party search feature (such as Google, Yahoo, etc.) | |||||||||
| Other | |||||||||
| AKR5758 | C | How do you search for information on our site? (check all that apply) | Keywords or topics | Checkbox, one-up vertical | multi | y | Skip Logic | ||
| "Browse by" Speaker | |||||||||
| "Browse by" Date | |||||||||
| "Browse by" Topic | |||||||||
| "Browse by" Country | |||||||||
| "Browse by" Publication Type | |||||||||
| Other | |||||||||
| AKR5759 | D | Please describe your search experience | No difficulties encountered | Radio button, one-up vertical | single | n | Skip Logic Group | ||
| Results were not helpful | |||||||||
| Returned too many results | |||||||||
| Returned too few or no results | |||||||||
| Returned results that were too similar/redundant | |||||||||
| I was not sure what words to use in my search | |||||||||
| The search required too many refinements to get what I wanted | |||||||||
| Search speed was too slow | |||||||||
| Other | A | ||||||||
| AKR5760 | A | If you answered "other", what was your search experience? Please be specific. | Text area, no char limit | n | Skip Logic Group | ||||
| AKR5765 | E | Please describe your navigation experience. | No difficulties encountered | Radio button, one-up vertical | single | n | |||
| Could not determine the best link on most pages | |||||||||
| Could not navigate back to previous information | |||||||||
| I felt lost, did not know where I was | |||||||||
| I had difficulty finding related information | |||||||||
| I had difficulty finding detailed information | |||||||||
| Too many links or navigational choices | |||||||||
| Links did not take me where I expected | |||||||||
| Could not get started or did not know where to begin | |||||||||
| I had technical difficulties (e.g. broken links, error messages, etc) | |||||||||
| The navigation did not support what I was trying to accomplish | |||||||||
| Navigated to general area but could not find the specific content needed | |||||||||
| Other | |||||||||
| AKR5761 | F | Did you use <strong>other available search features</strong> of the site? | Yes | Radio button, one-up vertical | single | y | |||
| No | |||||||||
| AKR5762 | G | What <strong>specific search term(s)</strong> did you use in your search today to find the information you are looking for? | Text area, no char limit | n | |||||
| AKR5764 | H | Please rate <strong>how satisfied</strong> you are with the <strong>keyword search function</strong> of this website. | 1=Not very satisfied | Radio button, scale, has don't know | single | y | |||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| Very satisfied=10 | |||||||||
| Don't know | |||||||||
| AKR5763 | Please rate your impression of how well this agency <strong>encourages citizen participation</strong> in government. | 1=Poor | Radio button, scale, has don't know | Single | Y | ||||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| Excellent=10 | |||||||||
| AKR5766 | Are you using the site to find information for any of the following: (check all that apply) | Career or employment decisions or choices | Checkbox, one-up vertical | multi | y | ||||
| Personal knowledge or curiosity | |||||||||
| School or college-related task or assignment | |||||||||
| Travel purposes | |||||||||
| Work-related task or assignment | |||||||||
| Other | |||||||||
| AKR5767 | How did you find out about this website? | College/School | Drop down, select one | single | y | OPS | |||
| USA.gov | |||||||||
| Friend/Colleague | |||||||||
| Link from another website | |||||||||
| News Story | |||||||||
| Search engine | |||||||||
| State Dept. Publication | |||||||||
| Other: Please Specify | B | ||||||||
| AED10467 | B | Other: How did you find out about this website? | Text field, <100 char | single | N | OPS | |||
| AKR5770 | Did you find what you were looking for? | Yes | Drop down, select one | single | y | ||||
| No | |||||||||
| Partially | |||||||||
| Still looking | |||||||||
| AED10469 | What features have you seen on other websites that you would like to see on www.state.gov? | Text area, no char limit | N | ||||||
Sheet 18: Custom Qsts (12-29-11)
| Model Instance Name: | |||||||||
| Dept of State v2 | underlined & italicized: RE-ORDER | ||||||||
| MID: 1cclMx5YkxU04x84FBc40g== | pink: ADDITION | ||||||||
| Date: | 11/15/2011 | blue + -->: REWORDING | |||||||
| Dept of State v2 CUSTOM QUESTION LIST | |||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| ACQDom0008465 | If state.gov offered you an option to see information specific to your interests, what categories of information might you find useful? (Select all that apply) | Top stories | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Info Categories | ||
| Daily press briefings | |||||||||
| My favorite countries | |||||||||
| RSS feeds (see http://www.state.gov/rssfeeds) | |||||||||
| Remarks and testimony by senior officials | |||||||||
| Secretary Clinton's remarks | |||||||||
| Videos | |||||||||
| Public schedule | |||||||||
| Secretary Clinton's most recent trip | |||||||||
| Links to top 10 liked pages | |||||||||
| Links to last 5 visited pages | |||||||||
| Widgets (weather, time, calendar) | |||||||||
| Quick link to Google maps for countries | |||||||||
| Hot topic | |||||||||
| Related sites (ex: travel.state.gov; blog) | |||||||||
| Other, please specify: | A | ||||||||
| ACQDom0008466 | A | Other categories of information | Text field, <100 char | N | Skip Logic Group | OPS_Info Categories | |||
| AKR5753 | How frequently do you visit this site? | First time | Radio button, one-up vertical | single | y | ||||
| More than once a day | |||||||||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| AKR5754 | Which best describes you? | Attorney/Lawyer | Checkbox, one-up vertical | M | y | OPS Group | |||
| Business Person/Contractor | |||||||||
| College/Graduate Student | |||||||||
| General Public (U.S. or Foreign Citizen) | |||||||||
| Grades 9-12 Student | |||||||||
| Grades K-8 Student | |||||||||
| Non-governmental org. | |||||||||
| Press/Journalist | |||||||||
| Retired | |||||||||
| Teacher/Educator | |||||||||
| U.S. State or Local gov't | |||||||||
| U.S. Federal gov't | |||||||||
| Other, please specify: | A | ||||||||
| AKR5755 | A | Other role | Text area, no char limit | n | OPS Group | ||||
| AKR5756 | What is your primary purpose for visiting this site? | Career information | Radio button, one-up vertical | single | y | OPS Group | |||
| Visa information | |||||||||
| Passport Information | |||||||||
| Human Rights information | |||||||||
| Information about Foreign affairs | |||||||||
| Information about different countries | |||||||||
| Foreign Per diem information | |||||||||
| Read the latest news and press releases | |||||||||
| Information on international business | |||||||||
| Research educational and cultural information | |||||||||
| Research for school or personal use | |||||||||
| Travel information or warnings | |||||||||
| Learn about the State Department | |||||||||
| Other, please specify: | A | ||||||||
| A | Other primary reason | Text field, <100 char | N | OPS Group | OPS_Primary Reason | ||||
| AKR5757 | What primary method are you using to locate the information you are looking for? | "Find it by" feature -> "Browse by" feature | C,E,F | Radio button, one-up vertical | single | y | Skip Logic Group | ||
| Subject Index | E | ||||||||
| Categories on the TOP blue navigation bar (e.g. multimedia, blog, etc.) | E | ||||||||
| Categories on the TOP white navigation bar (e.g. about state, policy issues, etc.) | E | ||||||||
| Links in the page | E | ||||||||
| Search feature on this site | C,D,F,G, H | ||||||||
| Third-party search feature (such as Google, Yahoo, etc.) | |||||||||
| Other | |||||||||
| AKR5758 | C | How do you search for information on our site? (check all that apply) | Keywords or topics | Checkbox, one-up vertical | multi | y | Skip Logic | ||
| "Browse by" Speaker | |||||||||
| "Browse by" Date | |||||||||
| "Browse by" Topic | |||||||||
| "Browse by" Country | |||||||||
| "Browse by" Publication Type | |||||||||
| Other | |||||||||
| AKR5759 | D | Please describe your search experience | No difficulties encountered | Radio button, one-up vertical | single | n | Skip Logic Group | ||
| Results were not helpful | |||||||||
| Returned too many results | |||||||||
| Returned too few or no results | |||||||||
| Returned results that were too similar/redundant | |||||||||
| I was not sure what words to use in my search | |||||||||
| The search required too many refinements to get what I wanted | |||||||||
| Search speed was too slow | |||||||||
| Other | A | ||||||||
| AKR5760 | A | If you answered "other", what was your search experience? Please be specific. | Text area, no char limit | n | Skip Logic Group | ||||
| AKR5765 | E | Please describe your navigation experience. | No difficulties encountered | Radio button, one-up vertical | single | n | |||
| Could not determine the best link on most pages | |||||||||
| Could not navigate back to previous information | |||||||||
| I felt lost, did not know where I was | |||||||||
| I had difficulty finding related information | |||||||||
| I had difficulty finding detailed information | |||||||||
| Too many links or navigational choices | |||||||||
| Links did not take me where I expected | |||||||||
| Could not get started or did not know where to begin | |||||||||
| I had technical difficulties (e.g. broken links, error messages, etc) | |||||||||
| The navigation did not support what I was trying to accomplish | |||||||||
| Navigated to general area but could not find the specific content needed | |||||||||
| Other | |||||||||
| AKR5761 | F | Did you use <strong>other available search features</strong> of the site? | Yes | Radio button, one-up vertical | single | y | |||
| No | |||||||||
| AKR5762 | G | What <strong>specific search term(s)</strong> did you use in your search today to find the information you are looking for? | Text area, no char limit | n | |||||
| AKR5764 | H | Please rate <strong>how satisfied</strong> you are with the <strong>keyword search function</strong> of this website. | 1=Not very satisfied | Radio button, scale, has don't know | single | y | |||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| Very satisfied=10 | |||||||||
| Don't know | |||||||||
| AKR5763 | Please rate your impression of how well this agency <strong>encourages citizen participation</strong> in government. | 1=Poor | Radio button, scale, has don't know | Single | Y | ||||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| Excellent=10 | |||||||||
| AKR5766 | Are you using the site to find information for any of the following: (check all that apply) | Career or employment decisions or choices | Checkbox, one-up vertical | multi | y | ||||
| Personal knowledge or curiosity | |||||||||
| School or college-related task or assignment | |||||||||
| Travel purposes | |||||||||
| Work-related task or assignment | |||||||||
| Other | |||||||||
| AKR5767 | How did you find out about this website? | College/School | Drop down, select one | single | y | OPS | |||
| USA.gov | |||||||||
| Friend/Colleague | |||||||||
| Link from another website | |||||||||
| News Story | |||||||||
| Search engine | |||||||||
| State Dept. Publication | |||||||||
| Other: Please Specify | B | ||||||||
| AED10467 | B | Other: How did you find out about this website? | Text field, <100 char | single | N | OPS | |||
| AKR5770 | Did you find what you were looking for? | Yes | Drop down, select one | single | y | ||||
| No | |||||||||
| Partially | |||||||||
| Still looking | |||||||||
| AED10469 | What features have you seen on other websites that you would like to see on www.state.gov? | Text area, no char limit | N | ||||||
Sheet 19: Custom Qsts (11-7-11)
| Model Instance Name: | |||||||||
| Dept of State v2 | underlined & italicized: RE-ORDER | ||||||||
| MID: 1cclMx5YkxU04x84FBc40g== | pink: ADDITION | ||||||||
| Date: | 11/7/2011 | blue + -->: REWORDING | |||||||
| Dept of State v2 CUSTOM QUESTION LIST | |||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| If state.gov offered you an option to see information specific to your interests, what categories of information might you find useful? (Select all that apply) | Top stories | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Info Categories | |||
| Daily press briefings | |||||||||
| My favorite countries | |||||||||
| RSS feeds (see http://www.state.gov/rssfeeds) | |||||||||
| Remarks and testimony by senior officials | |||||||||
| Secretary Clinton's remarks | |||||||||
| Videos | |||||||||
| Public schedule | |||||||||
| Secretary Clinton's most recent trip | |||||||||
| Links to top 10 liked pages | |||||||||
| Links to last 5 visited pages | |||||||||
| Widgets (weather, time, calendar) | |||||||||
| Quick link to Google maps for countries | |||||||||
| Hot topic | |||||||||
| Related sites (ex: travel.state.gov; blog) | |||||||||
| Other, please specify: | A | ||||||||
| A | Other categories of information | Text field, <100 char | N | Skip Logic Group | OPS_Info Categories | ||||
| AKR5753 | How frequently do you visit this site? | First time | Radio button, one-up vertical | single | y | ||||
| More than once a day | |||||||||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| AKR5754 | Which best describes you? | Attorney/Lawyer | Checkbox, one-up vertical | M | y | OPS Group | |||
| Business Person/Contractor | |||||||||
| College/Graduate Student | |||||||||
| General Public (U.S. or Foreign Citizen) | |||||||||
| Grades 9-12 Student | |||||||||
| Grades K-8 Student | |||||||||
| Non-governmental org. | |||||||||
| Press/Journalist | |||||||||
| Retired | |||||||||
| Teacher/Educator | |||||||||
| U.S. State or Local gov't | |||||||||
| U.S. Federal gov't | |||||||||
| Other, please specify: | A | ||||||||
| AKR5755 | A | Other role | Text area, no char limit | n | OPS Group | ||||
| AKR5756 | What is your primary purpose for visiting this site? | Career information | Drop down, select one | single | y | OPS Group | |||
| Visa information | |||||||||
| Passport Information | |||||||||
| Human Rights information | |||||||||
| Information about Foreign affairs | |||||||||
| Information about different countries | |||||||||
| Foreign Per diem information | |||||||||
| Read the latest news and press releases | |||||||||
| Information on international business | |||||||||
| Research educational and cultural information | |||||||||
| Research for school or personal use | |||||||||
| Travel information or warnings | |||||||||
| Learn about the State Department | |||||||||
| Other, please specify: | A | ||||||||
| A | Other primary reason | Text field, <100 char | N | OPS Group | OPS_Primary Reason | ||||
| AKR5757 | What primary method are you using to locate the information you are looking for? | "Find it by" feature -> "Browse by" feature | C,E,F | Radio button, one-up vertical | single | y | Skip Logic Group | ||
| Subject Index | E | ||||||||
| Categories on the TOP blue navigation bar (e.g. multimedia, blog, etc.) | E | ||||||||
| Categories on the TOP white navigation bar (e.g. about state, policy issues, etc.) | E | ||||||||
| Links in the page | E | ||||||||
| Search feature on this site | C,D,F,G, H | ||||||||
| Third-party search feature (such as Google, Yahoo, etc.) | |||||||||
| Other | |||||||||
| AKR5758 | C | How do you search for information on our site? (check all that apply) | Keywords or topics | Checkbox, one-up vertical | multi | y | Skip Logic | ||
| "Browse by" Speaker | |||||||||
| "Browse by" Date | |||||||||
| "Browse by" Topic | |||||||||
| "Browse by" Country | |||||||||
| "Browse by" Publication Type | |||||||||
| Other | |||||||||
| AKR5759 | D | Please describe your search experience | No difficulties encountered | Radio button, one-up vertical | single | n | Skip Logic Group | ||
| Results were not helpful | |||||||||
| Returned too many results | |||||||||
| Returned too few or no results | |||||||||
| Returned results that were too similar/redundant | |||||||||
| I was not sure what words to use in my search | |||||||||
| The search required too many refinements to get what I wanted | |||||||||
| Search speed was too slow | |||||||||
| Other | A | ||||||||
| AKR5760 | A | If you answered "other", what was your search experience? Please be specific. | Text area, no char limit | n | Skip Logic Group | ||||
| AKR5765 | E | Please describe your navigation experience. | No difficulties encountered | Radio button, one-up vertical | single | n | |||
| Could not determine the best link on most pages | |||||||||
| Could not navigate back to previous information | |||||||||
| I felt lost, did not know where I was | |||||||||
| I had difficulty finding related information | |||||||||
| I had difficulty finding detailed information | |||||||||
| Too many links or navigational choices | |||||||||
| Links did not take me where I expected | |||||||||
| Could not get started or did not know where to begin | |||||||||
| I had technical difficulties (e.g. broken links, error messages, etc) | |||||||||
| The navigation did not support what I was trying to accomplish | |||||||||
| Navigated to general area but could not find the specific content needed | |||||||||
| Other | |||||||||
| AKR5761 | F | Did you use <strong>other available search features</strong> of the site? | Yes | Radio button, one-up vertical | single | y | |||
| No | |||||||||
| AKR5762 | G | What <strong>specific search term(s)</strong> did you use in your search today to find the information you are looking for? | Text area, no char limit | n | |||||
| AKR5764 | H | Please rate <strong>how satisfied</strong> you are with the <strong>keyword search function</strong> of this website. | 1=Not very satisfied | Radio button, scale, has don't know | single | y | |||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| Very satisfied=10 | |||||||||
| Don't know | |||||||||
| AKR5763 | Please rate your impression of how well this agency <strong>encourages citizen participation</strong> in government. | 1=Poor | Radio button, scale, has don't know | Single | Y | ||||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| Excellent=10 | |||||||||
| AKR5766 | Are you using the site to find information for any of the following: (check all that apply) | Career or employment decisions or choices | Checkbox, one-up vertical | multi | y | ||||
| Personal knowledge or curiosity | |||||||||
| School or college-related task or assignment | |||||||||
| Travel purposes | |||||||||
| Work-related task or assignment | |||||||||
| Other | |||||||||
| AKR5767 | How did you find out about this website? | College/School | Drop down, select one | single | y | OPS | |||
| USA.gov | |||||||||
| Friend/Colleague | |||||||||
| Link from another website | |||||||||
| News Story | |||||||||
| Search engine | |||||||||
| State Dept. Publication | |||||||||
| Other: Please Specify | B | ||||||||
| AED10467 | B | Other: How did you find out about this website? | Text field, <100 char | single | N | OPS | |||
| AKR5770 | Did you find what you were looking for? | Yes | Drop down, select one | single | y | ||||
| No | |||||||||
| Partially | |||||||||
| Still looking | |||||||||
| AED10468 | Do you own, or plan to purchase in the next few months, a mobile phone that can access the internet (ex. Smartphones such as Blackberry, iPhone, Windows Mobile) | Yes | B | Radio button, one-up vertical | Single | Y | Skip Logic | ||
| No | |||||||||
| AED09616 | B | What is your preferred device for viewing content on your mobile phone? | Blackberry | Drop down, select one | Single | Y | Skip Logic | ||
| iPhone | |||||||||
| GPhone/Android | |||||||||
| (Palm, HP, Motorola, etc.)/Windows Mobile | |||||||||
| Don’t know/ Not applicable | |||||||||
| AED09618 | B | What information products already found on www.state.gov would you find most useful to have on your mobile device? | The Daily Press Briefing | Checkbox, one-up vertical | Multi | Y | OPS | ||
| Background Notes | |||||||||
| Per diem rates | |||||||||
| Secretary Clinton’s remarks | |||||||||
| Fact Sheets | |||||||||
| Press releases | |||||||||
| Other: Please specify | A | ||||||||
| Gray out other options if this is selected --->>> | I would not use a mobile device to find information on state.gov | ||||||||
| AED09619 | A | Other: Please specify :Products most useful to have on your mobile device | OPS | ||||||
| AED10469 | What features have you seen on other websites that you would like to see on www.state.gov? | Text area, no char limit | N | ||||||
Sheet 20: Custom Qsts 6-7-11
| Model Instance Name: | ||||||||
| Dept of State v2 | underlined & italicized: RE-ORDER | |||||||
| MID: 1cclMx5YkxU04x84FBc40g== | pink: ADDITION | |||||||
| Date: | 12/14/2009 | blue + -->: REWORDING | ||||||
| Dept of State v2 CUSTOM QUESTION LIST | ||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions |
| AKR5753 | How frequently do you visit this site? | First time | Radio button, one-up vertical | single | y | |||
| More than once a day | ||||||||
| Daily | ||||||||
| About once a week | ||||||||
| About once a month | ||||||||
| Every 6 months or less | ||||||||
| AKR5754 | Which best describes you? | Attorney/Lawyer | Checkbox, one-up vertical | M | y | OPS Group | ||
| Business Person/Contractor | ||||||||
| College/Graduate Student | ||||||||
| General Public (U.S. or Foreign Citizen) | ||||||||
| Grades 9-12 Student | ||||||||
| Grades K-8 Student | ||||||||
| Non-governmental org. | ||||||||
| Press/Journalist | ||||||||
| Retired | ||||||||
| Teacher/Educator | ||||||||
| U.S. State or Local gov't | ||||||||
| U.S. Federal gov't | ||||||||
| Other, please specify: | A | |||||||
| AKR5755 | A | Other role | Text area, no char limit | n | OPS Group | |||
| AKR5756 | What is your primary purpose for visiting this site? | Career information | Drop down, select one | single | y | |||
| Visa information | ||||||||
| Passport Information | ||||||||
| Human Rights information | ||||||||
| Information about Foreign affairs | ||||||||
| Information about different countries | ||||||||
| Foreign Per diem information | ||||||||
| Read the latest news and press releases | ||||||||
| Information on international business | ||||||||
| Research educational and cultural information | ||||||||
| Research for school or personal use | ||||||||
| Travel information or warnings | ||||||||
| Learn about the State Department | ||||||||
| Other | ||||||||
| AKR5757 | What primary method are you using to locate the information you are looking for? | "Find it by" feature -> "Browse by" feature | C,E,F | Radio button, one-up vertical | single | y | Skip Logic Group | |
| Subject Index | E | |||||||
| Categories on the TOP blue navigation bar (e.g. multimedia, blog, etc.) | E | |||||||
| Categories on the TOP white navigation bar (e.g. about state, policy issues, etc.) | E | |||||||
| Links in the page | E | |||||||
| Search feature on this site | C,D,F,G, H | |||||||
| Third-party search feature (such as Google, Yahoo, etc.) | ||||||||
| Other | ||||||||
| AKR5758 | C | How do you search for information on our site? (check all that apply) | Keywords or topics | Checkbox, one-up vertical | multi | y | Skip Logic | |
| "Browse by" Speaker | ||||||||
| "Browse by" Date | ||||||||
| "Browse by" Topic | ||||||||
| "Browse by" Country | ||||||||
| "Browse by" Publication Type | ||||||||
| Other | ||||||||
| AKR5759 | D | Please describe your search experience | No difficulties encountered | Radio button, one-up vertical | single | n | Skip Logic Group | |
| Results were not helpful | ||||||||
| Returned too many results | ||||||||
| Returned too few or no results | ||||||||
| Returned results that were too similar/redundant | ||||||||
| I was not sure what words to use in my search | ||||||||
| The search required too many refinements to get what I wanted | ||||||||
| Search speed was too slow | ||||||||
| Other | A | |||||||
| AKR5760 | A | If you answered "other", what was your search experience? Please be specific. | Text area, no char limit | n | Skip Logic Group | |||
| AKR5765 | E | Please describe your navigation experience. | No difficulties encountered | Radio button, one-up vertical | single | n | ||
| Could not determine the best link on most pages | ||||||||
| Could not navigate back to previous information | ||||||||
| I felt lost, did not know where I was | ||||||||
| I had difficulty finding related information | ||||||||
| I had difficulty finding detailed information | ||||||||
| Too many links or navigational choices | ||||||||
| Links did not take me where I expected | ||||||||
| Could not get started or did not know where to begin | ||||||||
| I had technical difficulties (e.g. broken links, error messages, etc) | ||||||||
| The navigation did not support what I was trying to accomplish | ||||||||
| Navigated to general area but could not find the specific content needed | ||||||||
| Other | ||||||||
| AKR5761 | F | Did you use <strong>other available search features</strong> of the site? | Yes | Radio button, one-up vertical | single | y | ||
| No | ||||||||
| AKR5762 | G | What <strong>specific search term(s)</strong> did you use in your search today to find the information you are looking for? | Text area, no char limit | n | ||||
| AKR5764 | H | Please rate <strong>how satisfied</strong> you are with the <strong>keyword search function</strong> of this website. | 1=Not very satisfied | Radio button, scale, has don't know | single | y | ||
| 2 | ||||||||
| 3 | ||||||||
| 4 | ||||||||
| 5 | ||||||||
| 6 | ||||||||
| 7 | ||||||||
| 8 | ||||||||
| 9 | ||||||||
| Very satisfied=10 | ||||||||
| Don't know | ||||||||
| AKR5763 | Please rate your impression of how well this agency <strong>encourages citizen participation</strong> in government. | 1=Poor | Radio button, scale, has don't know | Single | Y | |||
| 2 | ||||||||
| 3 | ||||||||
| 4 | ||||||||
| 5 | ||||||||
| 6 | ||||||||
| 7 | ||||||||
| 8 | ||||||||
| 9 | ||||||||
| Excellent=10 | ||||||||
| AKR5766 | Are you using the site to find information for any of the following: (check all that apply) | Career or employment decisions or choices | Checkbox, one-up vertical | multi | y | |||
| Personal knowledge or curiosity | ||||||||
| School or college-related task or assignment | ||||||||
| Travel purposes | ||||||||
| Work-related task or assignment | ||||||||
| Other | ||||||||
| AKR5767 | How did you find out about this website? | College/School | Drop down, select one | single | y | OPS | ||
| USA.gov | ||||||||
| Friend/Colleague | ||||||||
| Link from another website | ||||||||
| News Story | ||||||||
| Search engine | ||||||||
| State Dept. Publication | ||||||||
| Other: Please Specify | B | |||||||
| AED10467 | B | Other: How did you find out about this website? | Text field, <100 char | single | N | OPS | ||
| AKR5770 | Did you find what you were looking for? | Yes | Drop down, select one | single | y | |||
| No | ||||||||
| Partially | ||||||||
| Still looking | ||||||||
| AED10468 | Do you own, or plan to purchase in the next few months, a mobile phone that can access the internet (ex. Smartphones such as Blackberry, iPhone, Windows Mobile) | Yes | B | Radio button, one-up vertical | Single | Y | Skip Logic | |
| No | ||||||||
| AED09616 | B | What is your preferred device for viewing content on your mobile phone? | Blackberry | Drop down, select one | Single | Y | Skip Logic | |
| iPhone | ||||||||
| GPhone/Android | ||||||||
| (Palm, HP, Motorola, etc.)/Windows Mobile | ||||||||
| Don’t know/ Not applicable | ||||||||
| AED09618 | B | What information products already found on www.state.gov would you find most useful to have on your mobile device? | The Daily Press Briefing | Checkbox, one-up vertical | Multi | Y | OPS | |
| Background Notes | ||||||||
| Per diem rates | ||||||||
| Secretary Clinton’s remarks | ||||||||
| Fact Sheets | ||||||||
| Press releases | ||||||||
| Other: Please specify | A | |||||||
| Gray out other options if this is selected --->>> | I would not use a mobile device to find information on state.gov | |||||||
| AED09619 | A | Other: Please specify :Products most useful to have on your mobile device | OPS | |||||
| AED10469 | What features have you seen on other websites that you would like to see on www.state.gov? | Text area, no char limit | N | |||||
Sheet 21: Custom Qts 12.17.09
| Model Instance Name: | ||||||||
| Dept of State v2 | underlined & italicized: RE-ORDER | |||||||
| MID: 1cclMx5YkxU04x84FBc40g== | pink: ADDITION | |||||||
| Date: | 12/14/2009 | blue + -->: REWORDING | ||||||
| Dept of State v2 CUSTOM QUESTION LIST | ||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions |
| AKR5753 | How frequently do you visit this site? | First time | Radio button, one-up vertical | single | y | |||
| More than once a day | ||||||||
| Daily | ||||||||
| About once a week | ||||||||
| About once a month | ||||||||
| Every 6 months or less | ||||||||
| AKR5754 | Which best describes you? | Attorney/Lawyer | Checkbox, one-up vertical | M | y | OPS Group | ||
| Business Person/Contractor | ||||||||
| College/Graduate Student | ||||||||
| General Public (U.S. or Foreign Citizen) | ||||||||
| Grades 9-12 Student | ||||||||
| Grades K-8 Student | ||||||||
| Non-governmental org. | ||||||||
| Press/Journalist | ||||||||
| Retired | ||||||||
| Teacher/Educator | ||||||||
| U.S. State or Local gov't | ||||||||
| U.S. Federal gov't | ||||||||
| Other, please specify: | A | |||||||
| AKR5755 | A | Other role | Text area, no char limit | n | OPS Group | |||
| AKR5756 | What is your primary purpose for visiting this site? | Career information | Drop down, select one | single | y | |||
| Visa information | ||||||||
| Passport Information | ||||||||
| Human Rights information | ||||||||
| Information about Foreign affairs | ||||||||
| Information about different countries | ||||||||
| Foreign Per diem information | ||||||||
| Read the latest news and press releases | ||||||||
| Information on international business | ||||||||
| Research educational and cultural information | ||||||||
| Research for school or personal use | ||||||||
| Travel information or warnings | ||||||||
| Learn about the State Department | ||||||||
| Other | ||||||||
| AKR5757 | What primary method are you using to locate the information you are looking for? | "Find it by" feature -> "Browse by" feature | C,D,F | Radio button, one-up vertical | single | y | Skip Logic Group | |
| Subject Index | E | |||||||
| Categories on the TOP blue navigation bar (e.g. multimedia, blog, etc.) | E | |||||||
| Categories on the TOP grey navigation bar (e.g. press, travel, careers, etc.) -->Categories on the TOP white navigation bar (e.g. about state, policy issues, etc.) | E | |||||||
| Links in the page | E | |||||||
| Search feature on this site | C,D,F,G | |||||||
| Third-party search feature (such as Google, Yahoo, etc.) | ||||||||
| Other | ||||||||
| AKR5758 | How do you search for information on our site? (check all that apply) | Keywords or topics | C,G | Checkbox, one-up vertical | multi | y | Skip Logic | |
| C | "Find it by" Speaker --> "Browse by" Speaker | |||||||
| "Find it by" Date --> "Browse by" Date | ||||||||
| "Find it by" Topic --> "Browse by" Topic | ||||||||
| "Find it by" Country --> "Browse by" Country | ||||||||
| "Find it by" Publication Type --> "Browse by Publication Type" | ||||||||
| Other | ||||||||
| AKR5759 | D | If you used the search feature of the site, what type of difficulty, if any, did you encounter with the search feature? -> Please describe your search experience | No difficulties encountered | Radio button, one-up vertical | single | n | Skip Logic Group | |
| Results were not helpful | ||||||||
| Returned too many results | ||||||||
| Returned too few or no results | ||||||||
| Returned results that were too similar/redundant | ||||||||
| I was not sure what words to use in my search | ||||||||
| The search required too many refinements to get what I wanted | ||||||||
| Search speed was too slow | ||||||||
| Other | A | |||||||
| AKR5760 | A | If you answered “other” for “what type of difficulty, if any, did you encounter with the search feature”, what was the <strong>other difficulty</strong>? Please be specific. --> If you answered "other", what was your search experience? Please be specific. | Text area, no char limit | n | Skip Logic Group | |||
| AKR5765 | E | If you used navigation features to find your information, what type of difficulty, if any, did you encounter with the navigation process? -> Please describe your navigation experience. | No difficulties encountered | Radio button, one-up vertical | single | n | ||
| Could not determine the best link on most pages | ||||||||
| Could not navigate back to previous information | ||||||||
| I felt lost, did not know where I was | ||||||||
| I had difficulty finding related information | ||||||||
| I had difficulty finding detailed information | ||||||||
| Too many links or navigational choices | ||||||||
| Links did not take me where I expected | ||||||||
| Could not get started or did not know where to begin | ||||||||
| I had technical difficulties (e.g. broken links, error messages, etc) | ||||||||
| The navigation did not support what I was trying to accomplish | ||||||||
| Navigated to general area but could not find the specific content needed | ||||||||
| Other | ||||||||
| AKR5761 | F | Did you use <strong>other available search features</strong> of the site? | Yes | Radio button, one-up vertical | single | y | ||
| No | ||||||||
| AKR5762 | G | What <strong>specific search term(s)</strong> did you use in your search today to find the information you are looking for? | H | Text area, no char limit | n | |||
| AKR5764 | H | Please rate <strong>how satisfied</strong> you are with the <strong>keyword search function</strong> of this website. | 1=Not very satisfied | Radio button, scale, has don't know | single | y | ||
| 2 | ||||||||
| 3 | ||||||||
| 4 | ||||||||
| 5 | ||||||||
| 6 | ||||||||
| 7 | ||||||||
| 8 | ||||||||
| 9 | ||||||||
| Very satisfied=10 | ||||||||
| Don't know | ||||||||
| AKR5763 | Please rate your impression of how well this agency <strong>encourages citizen participation</strong> in government. | 1=Poor | Radio button, scale, has don't know | Single | Y | |||
| 2 | ||||||||
| 3 | ||||||||
| 4 | ||||||||
| 5 | ||||||||
| 6 | ||||||||
| 7 | ||||||||
| 8 | ||||||||
| 9 | ||||||||
| Excellent=10 | ||||||||
| AKR5766 | Are you using the site to find information for any of the following: (check all that apply) | Career or employment decisions or choices | Checkbox, one-up vertical | multi | y | |||
| Personal knowledge or curiosity | ||||||||
| School or college-related task or assignment | ||||||||
| Travel purposes | ||||||||
| Work-related task or assignment | ||||||||
| Other | ||||||||
| AKR5767 | How did you find out about this website? | College/School | Drop down, select one | single | y | OPS | ||
| USA.gov | ||||||||
| Friend/Colleague | ||||||||
| Link from another website | ||||||||
| News Story | ||||||||
| Search engine | ||||||||
| State Dept. Publication | ||||||||
| Other -> Other: Please Specify | B | |||||||
| B | Other: How did you find out about this website? | Text field, <100 char | single | N | OPS | |||
| AKR5770 | Did you find what you were looking for? | Yes | Drop down, select one | single | y | |||
| No | ||||||||
| Partially | ||||||||
| Still looking | ||||||||
| Do you own, or plan to purchase in the next few months, a mobile phone that can access the internet (ex. Smartphones such as Blackberry, iPhone, Windows Mobile) | Yes | B | Radio button, one-up vertical | Single | Y | Skip Logic | ||
| No | ||||||||
| AED09616 | B | What is your preferred device for viewing content on your mobile phone? | Blackberry | Drop down, select one | Single | Y | Skip Logic | |
| iPhone | ||||||||
| GPhone/Android | ||||||||
| (Palm, HP, Motorola, etc.)/Windows Mobile | ||||||||
| Don’t know/ Not applicable | ||||||||
| AED09617 | B | If state.gov were to offer mobile content, which would you prefer? | Mobile site (example - m.state.gov) | Radio button, one-up vertical | Single | Y | Skip Logic | |
| Downloadable Application (example – iPhone application, Android Application, Blackberry Application) | ||||||||
| AED09618 | B | What information products already found on www.state.gov would you find most useful to have on your mobile device? | The Daily Press Briefing | Checkbox, one-up vertical | Multi | Y | OPS | |
| Background Notes | ||||||||
| Per diem rates | ||||||||
| Secretary Clinton’s remarks | ||||||||
| Fact Sheets | ||||||||
| Press releases | ||||||||
| Other: Please specify | ||||||||
| Gray out other options if this is selected --->>> | I would not use a mobile device to find information on state.gov | A | ||||||
| AED09619 | A | Other: Please specify :Products most useful to have on your mobile device | OPS | |||||
| What features have you seen on other websites that you would like to see on www.state.gov? | Text area, no char limit | N | ||||||
Sheet 22: Custom Qsts 9-11-09
| Model Instance Name: | ||||||||
| Dept of State v2 | underlined & italicized: RE-ORDER | |||||||
| MID: 1cclMx5YkxU04x84FBc40g== | pink: ADDITION | |||||||
| Date: | 9/11/2009 | blue + -->: REWORDING | ||||||
| Dept of State v2 CUSTOM QUESTION LIST | ||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions |
| AKR5753 | How frequently do you visit this site? | First time | Radio button, one-up vertical | single | y | |||
| More than once a day | ||||||||
| Daily | ||||||||
| About once a week | ||||||||
| About once a month | ||||||||
| Every 6 months or less | ||||||||
| AKR5754 | Which best describes you? | Attorney/Lawyer | Checkbox, one-up vertical | M | y | OPS Group | ||
| Business Person/Contractor | ||||||||
| College/Graduate Student | ||||||||
| Grades 9-12 Student | ||||||||
| Grades K-8 Student | ||||||||
| Non-governmental org. | ||||||||
| Press/Journalist | ||||||||
| Teacher/Educator | ||||||||
| U.S. State or Local gov't | ||||||||
| U.S. Federal gov't | ||||||||
| Other, please specify: | A | |||||||
| AKR5755 | A | Other role | Text area, no char limit | n | OPS Group | |||
| AKR5756 | What is your primary purpose for visiting this site? | Career information | Drop down, select one | single | y | |||
| Visa information | ||||||||
| Passport Information | ||||||||
| Human Rights information | ||||||||
| Information about Foreign affairs | ||||||||
| Information about different countries | ||||||||
| Foreign Per diem information | ||||||||
| Read the latest news and press releases | ||||||||
| Information on international business | ||||||||
| Research educational and cultural information | ||||||||
| Research for school or personal use | ||||||||
| Travel information or warnings | ||||||||
| Learn about the State Department | ||||||||
| Other | ||||||||
| AKR5757 | What primary method are you using to locate the information you are looking for? | "Find it by" feature | Radio button, one-up vertical | single | y | |||
| Subject index | ||||||||
| Categories on the TOP blue navigation bar (e.g. multimedia, blog, etc.) | ||||||||
| Categories on the TOP grey navigation bar (e.g. press, travel, careers, etc.) | ||||||||
| Links in the page | ||||||||
| Search feature on this site | ||||||||
| Third-party search feature (such as Google, Yahoo, etc.) | ||||||||
| All of the above | ||||||||
| Other | ||||||||
| AKR5758 | How do you search for information on our site? (check all that apply) | Keywords or topics | Checkbox, one-up vertical | multi | y | |||
| "Find it by" Speaker | ||||||||
| "Find it by" Date | ||||||||
| "Find it by" Topic | ||||||||
| "Find it by" Country | ||||||||
| "Find it by" Publication Type | ||||||||
| Other | ||||||||
| AKR5759 | If you used the search feature of the site, what type of difficulty, if any, did you encounter with the search feature? | No difficulties encountered | Radio button, one-up vertical | single | n | Skip Logic Group | ||
| Results were helpful | ||||||||
| Results were not helpful | ||||||||
| Returned too many results | ||||||||
| Returned too few or no results | ||||||||
| Returned results that were too similar/redundant | ||||||||
| I was not sure what words to use in my search | ||||||||
| The search required too many refinements to get what I wanted | ||||||||
| Search speed was too slow | ||||||||
| Other | A | |||||||
| AKR5760 | A | If you answered “other” for “what type of difficulty, if any, did you encounter with the search feature”, what was the <strong>other difficulty</strong>? Please be specific. | Text area, no char limit | n | Skip Logic Group | |||
| AKR5761 | Did you use <strong>other available search features</strong> of the site? | Yes | Radio button, one-up vertical | single | y | |||
| No | ||||||||
| AKR5762 | What <strong>specific search term(s)</strong> did you use in your search today to find the information you are looking for? | Text area, no char limit | n | |||||
| AKR5763 | Please rate your impression of how well this agency <strong>encourages citizen participation</strong> in government. | 1=Poor | Radio button, scale, has don't know | Single | Y | |||
| 2 | ||||||||
| 3 | ||||||||
| 4 | ||||||||
| 5 | ||||||||
| 6 | ||||||||
| 7 | ||||||||
| 8 | ||||||||
| 9 | ||||||||
| Excellent=10 | ||||||||
| AKR5764 | Please rate <strong>how satisfied</strong> you are with the <strong>keyword search function</strong> of this website. | 1=Not very satisfied | Radio button, scale, has don't know | single | y | |||
| 2 | ||||||||
| 3 | ||||||||
| 4 | ||||||||
| 5 | ||||||||
| 6 | ||||||||
| 7 | ||||||||
| 8 | ||||||||
| 9 | ||||||||
| Very satisfied=10 | ||||||||
| Don't know | ||||||||
| AKR5765 | If you used navigation features to find your information, what type of difficulty, if any, did you encounter with the navigation process? | No difficulties encountered | Radio button, one-up vertical | single | n | |||
| Could not determine the best link on most pages | ||||||||
| Could not navigate back to previous information | ||||||||
| I felt lost, did not know where I was | ||||||||
| I had difficulty finding related information | ||||||||
| I had difficulty finding detailed information | ||||||||
| Too many links or navigational choices | ||||||||
| Links did not take me where I expected | ||||||||
| Could not get started or did not know where to begin | ||||||||
| I had technical difficulties (e.g. broken links, error messages, etc) | ||||||||
| The navigation did not support what I was trying to accomplish | ||||||||
| Navigated to general area but could not find the specific content needed | ||||||||
| Other | ||||||||
| AKR5766 | Are you using the site to find information for any of the following: (check all that apply) | Career or employment decisions or choices | Checkbox, one-up vertical | multi | y | |||
| Personal knowledge or curiosity | ||||||||
| School or college-related task or assignment | ||||||||
| Travel purposes | ||||||||
| Work-related task or assignment | ||||||||
| Other | ||||||||
| AKR5767 | How did you find out about this website? | College/School | Drop down, select one | single | y | |||
| USA.gov | ||||||||
| Friend/Colleague | ||||||||
| Link from another website | ||||||||
| News Story | ||||||||
| Search engine | ||||||||
| State Dept. Publication | ||||||||
| Other | ||||||||
| AED09615 | Have you utilized the video feature on state.gov? | Yes | A | Radio button, one-up vertical | Single | Y | Skip Logic | |
| No | ||||||||
| AKR5768 | A | Are you interested in more video? | Yes | Radio button, one-up vertical | single | Y | Skip Logic | |
| No | ||||||||
| AKR5769 | A | If you watched video on state.gov, please rate your satisfaction with it. --> Please rate your satisfaction with the videos. | 1=Poor | Radio button, one-up vertical | single | n | Skip Logic | |
| 2 | ||||||||
| 3 | ||||||||
| 4 | ||||||||
| 5 | ||||||||
| 6 | ||||||||
| 7 | ||||||||
| 8 | ||||||||
| 9 | ||||||||
| Excellent=10 | ||||||||
| Does not apply | ||||||||
| AKR5770 | Did you find what you were looking for? | Yes | Drop down, select one | single | y | |||
| No | ||||||||
| Partially | ||||||||
| Still looking | ||||||||
| AED09616 | What is your preferred device for viewing content on your mobile phone? | Blackberry | Drop down, select one | Single | Y | |||
| iPhone | ||||||||
| GPhone/Android | ||||||||
| (Palm, HP, Motorola, etc.)/Windows Mobile | ||||||||
| Don’t know/ Not applicable | ||||||||
| AED09617 | If state.gov were to offer mobile content, which would you prefer? | Mobile site (example - m.state.gov) | Radio button, one-up vertical | Single | Y | |||
| Downloadable Application (example – iPhone application, Android Application, Blackberry Application) | ||||||||
| AED09618 | What information products already found on www.state.gov would you find most useful to have on your mobile device? | The Daily Press Briefing | Checkbox, one-up vertical | Multi | Y | OPS | ||
| Background Notes | ||||||||
| Per diem rates | ||||||||
| Secretary Clinton’s remarks | ||||||||
| Fact Sheets | ||||||||
| Press releases | ||||||||
| Other: Please specify | ||||||||
| Gray out other options if this is selected --->>> | I would not use a mobile device to find information on state.gov | A | ||||||
| AED09619 | A | Other: Please specify :Products most useful to have on your mobile device | OPS | |||||
Sheet 23: Custom Qsts 10.27.09
| Model Instance Name: | ||||||||
| Dept of State v2 | underlined & italicized: RE-ORDER | |||||||
| MID: 1cclMx5YkxU04x84FBc40g== | pink: ADDITION | |||||||
| Date: | 9/11/2009 | blue + -->: REWORDING | ||||||
| Dept of State v2 CUSTOM QUESTION LIST | ||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions |
| AKR5753 | How frequently do you visit this site? | First time | Radio button, one-up vertical | single | y | |||
| More than once a day | ||||||||
| Daily | ||||||||
| About once a week | ||||||||
| About once a month | ||||||||
| Every 6 months or less | ||||||||
| AKR5754 | Which best describes you? | Attorney/Lawyer | Checkbox, one-up vertical | M | y | OPS Group | ||
| Business Person/Contractor | ||||||||
| College/Graduate Student | ||||||||
| Grades 9-12 Student | ||||||||
| Grades K-8 Student | ||||||||
| Non-governmental org. | ||||||||
| Press/Journalist | ||||||||
| Teacher/Educator | ||||||||
| U.S. State or Local gov't | ||||||||
| U.S. Federal gov't | ||||||||
| Other, please specify: | A | |||||||
| AKR5755 | A | Other role | Text area, no char limit | n | OPS Group | |||
| AKR5756 | What is your primary purpose for visiting this site? | Career information | Drop down, select one | single | y | |||
| Visa information | ||||||||
| Passport Information | ||||||||
| Human Rights information | ||||||||
| Information about Foreign affairs | ||||||||
| Information about different countries | ||||||||
| Foreign Per diem information | ||||||||
| Read the latest news and press releases | ||||||||
| Information on international business | ||||||||
| Research educational and cultural information | ||||||||
| Research for school or personal use | ||||||||
| Travel information or warnings | ||||||||
| Learn about the State Department | ||||||||
| Other | ||||||||
| AKR5757 | What primary method are you using to locate the information you are looking for? | "Find it by" feature | Radio button, one-up vertical | single | y | |||
| Subject index | ||||||||
| Categories on the TOP blue navigation bar (e.g. multimedia, blog, etc.) | ||||||||
| Categories on the TOP grey navigation bar (e.g. press, travel, careers, etc.) | ||||||||
| Links in the page | ||||||||
| Search feature on this site | ||||||||
| Third-party search feature (such as Google, Yahoo, etc.) | ||||||||
| All of the above | ||||||||
| Other | ||||||||
| AKR5758 | How do you search for information on our site? (check all that apply) | Keywords or topics | Checkbox, one-up vertical | multi | y | |||
| "Find it by" Speaker | ||||||||
| "Find it by" Date | ||||||||
| "Find it by" Topic | ||||||||
| "Find it by" Country | ||||||||
| "Find it by" Publication Type | ||||||||
| Other | ||||||||
| AKR5759 | If you used the search feature of the site, what type of difficulty, if any, did you encounter with the search feature? | No difficulties encountered | Radio button, one-up vertical | single | n | Skip Logic Group | ||
| Results were helpful | ||||||||
| Results were not helpful | ||||||||
| Returned too many results | ||||||||
| Returned too few or no results | ||||||||
| Returned results that were too similar/redundant | ||||||||
| I was not sure what words to use in my search | ||||||||
| The search required too many refinements to get what I wanted | ||||||||
| Search speed was too slow | ||||||||
| Other | A | |||||||
| AKR5760 | A | If you answered “other” for “what type of difficulty, if any, did you encounter with the search feature”, what was the <strong>other difficulty</strong>? Please be specific. | Text area, no char limit | n | Skip Logic Group | |||
| AKR5761 | Did you use <strong>other available search features</strong> of the site? | Yes | Radio button, one-up vertical | single | y | |||
| No | ||||||||
| AKR5762 | What <strong>specific search term(s)</strong> did you use in your search today to find the information you are looking for? | Text area, no char limit | n | |||||
| AKR5763 | Please rate your impression of how well this agency <strong>encourages citizen participation</strong> in government. | 1=Poor | Radio button, scale, has don't know | Single | Y | |||
| 2 | ||||||||
| 3 | ||||||||
| 4 | ||||||||
| 5 | ||||||||
| 6 | ||||||||
| 7 | ||||||||
| 8 | ||||||||
| 9 | ||||||||
| Excellent=10 | ||||||||
| AKR5764 | Please rate <strong>how satisfied</strong> you are with the <strong>keyword search function</strong> of this website. | 1=Not very satisfied | Radio button, scale, has don't know | single | y | |||
| 2 | ||||||||
| 3 | ||||||||
| 4 | ||||||||
| 5 | ||||||||
| 6 | ||||||||
| 7 | ||||||||
| 8 | ||||||||
| 9 | ||||||||
| Very satisfied=10 | ||||||||
| Don't know | ||||||||
| AKR5765 | If you used navigation features to find your information, what type of difficulty, if any, did you encounter with the navigation process? | No difficulties encountered | Radio button, one-up vertical | single | n | |||
| Could not determine the best link on most pages | ||||||||
| Could not navigate back to previous information | ||||||||
| I felt lost, did not know where I was | ||||||||
| I had difficulty finding related information | ||||||||
| I had difficulty finding detailed information | ||||||||
| Too many links or navigational choices | ||||||||
| Links did not take me where I expected | ||||||||
| Could not get started or did not know where to begin | ||||||||
| I had technical difficulties (e.g. broken links, error messages, etc) | ||||||||
| The navigation did not support what I was trying to accomplish | ||||||||
| Navigated to general area but could not find the specific content needed | ||||||||
| Other | ||||||||
| AKR5766 | Are you using the site to find information for any of the following: (check all that apply) | Career or employment decisions or choices | Checkbox, one-up vertical | multi | y | |||
| Personal knowledge or curiosity | ||||||||
| School or college-related task or assignment | ||||||||
| Travel purposes | ||||||||
| Work-related task or assignment | ||||||||
| Other | ||||||||
| AKR5767 | How did you find out about this website? | College/School | Drop down, select one | single | y | |||
| USA.gov | ||||||||
| Friend/Colleague | ||||||||
| Link from another website | ||||||||
| News Story | ||||||||
| Search engine | ||||||||
| State Dept. Publication | ||||||||
| Other | ||||||||
| Have you utilized the video feature on state.gov? | Yes | A | Radio button, one-up vertical | Single | Y | Skip Logic | ||
| No | ||||||||
| AKR5768 | A | Are you interested in more video? | Yes | Radio button, one-up vertical | single | Y | Skip Logic | |
| No | ||||||||
| AKR5769 | A | If you watched video on state.gov, please rate your satisfaction with it. --> Please rate your satisfaction with the videos. | 1=Poor | Radio button, one-up vertical | single | n | Skip Logic | |
| These 2 questions I want to add to a skip logic off the new one. | 2 | |||||||
| 3 | ||||||||
| 4 | ||||||||
| 5 | ||||||||
| 6 | ||||||||
| 7 | ||||||||
| 8 | ||||||||
| 9 | ||||||||
| Excellent=10 | ||||||||
| Does not apply | ||||||||
| AKR5770 | Did you find what you were looking for? | Yes | Drop down, select one | single | y | |||
| No | ||||||||
| Partially | ||||||||
| Still looking | ||||||||
| What is your preferred device for viewing content on your mobile phone? | Blackberry | Drop down, select one | Single | Y | ||||
| iPhone | ||||||||
| GPhone/Android | ||||||||
| (Palm, HP, Motorola, etc.)/Windows Mobile | ||||||||
| Don’t know/ Not applicable | ||||||||
| If state.gov were to offer mobile content, which would you prefer? | Mobile site (example - m.state.gov) | Drop down, select one | Single | Y | ||||
| Downloadable Application (example – iPhone application, Android Application, Blackberry Application) | ||||||||
| What information products already found on www.state.gov would you find most useful to have on your mobile device? | The Daily Press Briefing | Checkbox, one-up vertical | Multi | Y | ||||
| Background Notes | ||||||||
| Per diem rates | ||||||||
| Secretary Clinton’s remarks | ||||||||
| Fact Sheets | ||||||||
| Press releases | ||||||||
| Other: Please specify | ||||||||
| Gray out other options if this is selected --->>> | I would not use a mobile device to find information on state.gov | |||||||
Sheet 24: CQs
| Model Instance Name: | ||||||||
| Dept of State v2 | underlined & italicized: RE-ORDER | |||||||
| MID: 1cclMx5YkxU04x84FBc40g== | pink: ADDITION | |||||||
| Date: | 9/11/2009 | blue + -->: REWORDING | ||||||
| Dept of State v2 CUSTOM QUESTION LIST | ||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions |
| AKR5753 | How frequently do you visit this site? | First time | Radio button, one-up vertical | single | y | |||
| More than once a day | ||||||||
| Daily | ||||||||
| About once a week | ||||||||
| About once a month | ||||||||
| Every 6 months or less | ||||||||
| AKR5754 | Which best describes you? | Attorney/Lawyer | Checkbox, one-up vertical | M | y | OPS Group | ||
| Business Person/Contractor | ||||||||
| College/Graduate Student | ||||||||
| Grades 9-12 Student | ||||||||
| Grades K-8 Student | ||||||||
| Non-governmental org. | ||||||||
| Press/Journalist | ||||||||
| Teacher/Educator | ||||||||
| U.S. State or Local gov't | ||||||||
| U.S. Federal gov't | ||||||||
| Other, please specify: | A | |||||||
| AKR5755 | A | Other role | Text area, no char limit | n | OPS Group | |||
| AKR5756 | What is your primary purpose for visiting this site? | Career information | Drop down, select one | single | y | |||
| Visa information | ||||||||
| Passport Information | ||||||||
| Human Rights information | ||||||||
| Information about Foreign affairs | ||||||||
| Information about different countries | ||||||||
| Foreign Per diem information | ||||||||
| Read the latest news and press releases | ||||||||
| Information on international business | ||||||||
| Research educational and cultural information | ||||||||
| Research for school or personal use | ||||||||
| Travel information or warnings | ||||||||
| Learn about the State Department | ||||||||
| Other | ||||||||
| AKR5757 | What primary method are you using to locate the information you are looking for? | "Find it by" feature | Radio button, one-up vertical | single | y | |||
| Subject index | ||||||||
| Categories on the TOP blue navigation bar (e.g. multimedia, blog, etc.) | ||||||||
| Categories on the TOP grey navigation bar (e.g. press, travel, careers, etc.) | ||||||||
| Links in the page | ||||||||
| Search feature on this site | ||||||||
| Third-party search feature (such as Google, Yahoo, etc.) | ||||||||
| All of the above | ||||||||
| Other | ||||||||
| AKR5758 | How do you search for information on our site? (check all that apply) | Keywords or topics | Checkbox, one-up vertical | multi | y | |||
| "Find it by" Speaker | ||||||||
| "Find it by" Date | ||||||||
| "Find it by" Topic | ||||||||
| "Find it by" Country | ||||||||
| "Find it by" Publication Type | ||||||||
| Other | ||||||||
| AKR5759 | If you used the search feature of the site, what type of difficulty, if any, did you encounter with the search feature? | No difficulties encountered | Radio button, one-up vertical | single | n | Skip Logic Group | ||
| Results were helpful | ||||||||
| Results were not helpful | ||||||||
| Returned too many results | ||||||||
| Returned too few or no results | ||||||||
| Returned results that were too similar/redundant | ||||||||
| I was not sure what words to use in my search | ||||||||
| The search required too many refinements to get what I wanted | ||||||||
| Search speed was too slow | ||||||||
| Other | A | |||||||
| AKR5760 | A | If you answered “other” for “what type of difficulty, if any, did you encounter with the search feature”, what was the <strong>other difficulty</strong>? Please be specific. | Text area, no char limit | n | Skip Logic Group | |||
| AKR5761 | Did you use <strong>other available search features</strong> of the site? | Yes | Radio button, one-up vertical | single | y | |||
| No | ||||||||
| AKR5762 | What <strong>specific search term(s)</strong> did you use in your search today to find the information you are looking for? | Text area, no char limit | n | |||||
| AKR5763 | Please rate your impression of how well this agency <strong>encourages citizen participation</strong> in government. | 1=Poor | Radio button, scale, has don't know | Single | Y | |||
| 2 | ||||||||
| 3 | ||||||||
| 4 | ||||||||
| 5 | ||||||||
| 6 | ||||||||
| 7 | ||||||||
| 8 | ||||||||
| 9 | ||||||||
| Excellent=10 | ||||||||
| AKR5764 | Please rate <strong>how satisfied</strong> you are with the <strong>keyword search function</strong> of this website. | 1=Not very satisfied | Radio button, scale, has don't know | single | y | |||
| 2 | ||||||||
| 3 | ||||||||
| 4 | ||||||||
| 5 | ||||||||
| 6 | ||||||||
| 7 | ||||||||
| 8 | ||||||||
| 9 | ||||||||
| Very satisfied=10 | ||||||||
| Don't know | ||||||||
| AKR5765 | If you used navigation features to find your information, what type of difficulty, if any, did you encounter with the navigation process? | No difficulties encountered | Radio button, one-up vertical | single | n | |||
| Could not determine the best link on most pages | ||||||||
| Could not navigate back to previous information | ||||||||
| I felt lost, did not know where I was | ||||||||
| I had difficulty finding related information | ||||||||
| I had difficulty finding detailed information | ||||||||
| Too many links or navigational choices | ||||||||
| Links did not take me where I expected | ||||||||
| Could not get started or did not know where to begin | ||||||||
| I had technical difficulties (e.g. broken links, error messages, etc) | ||||||||
| The navigation did not support what I was trying to accomplish | ||||||||
| Navigated to general area but could not find the specific content needed | ||||||||
| Other | ||||||||
| AKR5766 | Are you using the site to find information for any of the following: (check all that apply) | Career or employment decisions or choices | Checkbox, one-up vertical | multi | y | |||
| Personal knowledge or curiosity | ||||||||
| School or college-related task or assignment | ||||||||
| Travel purposes | ||||||||
| Work-related task or assignment | ||||||||
| Other | ||||||||
| AKR5767 | How did you find out about this website? | College/School | Drop down, select one | single | y | |||
| USA.gov | ||||||||
| Friend/Colleague | ||||||||
| Link from another website | ||||||||
| News Story | ||||||||
| Search engine | ||||||||
| State Dept. Publication | ||||||||
| Other | ||||||||
| AKR5768 | Are you interested in more video? | Yes | Radio button, one-up vertical | single | n | |||
| No | ||||||||
| AKR5769 | If you watched video on state.gov, please rate your satisfaction with it. | 1=Poor | Radio button, one-up vertical | single | n | |||
| 2 | ||||||||
| 3 | ||||||||
| 4 | ||||||||
| 5 | ||||||||
| 6 | ||||||||
| 7 | ||||||||
| 8 | ||||||||
| 9 | ||||||||
| Excellent=10 | ||||||||
| Does not apply | ||||||||
| AKR5770 | Did you find what you were looking for? | Yes | Drop down, select one | single | y | |||
| No | ||||||||
| Partially | ||||||||
| Still looking | ||||||||
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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