Form 30660 Q_GirlsHealth_Web_Browse_20170808

E-Government Website Customer Satisfaction Surveys

Q_GirlsHealth_Web_Browse_20170808.xlsx

Mapping and Questionnaire Documents IA 30660 A3 (OWH

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Current Model Qsts
Current CQs
CQs (11-24-15)


Sheet 1: Welcome and Thank You Text






Welcome and Thank You Text















Welcome Text
Thank You Text




Thank you for visiting girlshealth.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

Thank you for taking our survey - and for helping us serve you better. We appreciate your input!









































































































































Sheet 2: Current Model Qsts

Model Instance Name:








Girls Health V3








MID: gA0NJtVNE85hptIcoQQ9tQ4C







Partitioning: 2MQ







NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.





FPI Included(Y/N)?N








Date: 11-24-2105







Girls Health V3
Model questions utilize the Foresee methodology to determine scores and impacts


ELEMENTS (drivers of satisfaction)

CUSTOMER SATISFACTION

FUTURE BEHAVIORS FPI

MQ Label

MQ Label

MQ Label
Y?


Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Return (1=Very Unlikely, 10=Very Likely)
1 Look and Feel - Appeal Please rate the visual appeal of this site. 16 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
19 Return How likely are you to return to this site?
2 Look and Feel - Balance Please rate the balance of graphics and text on this site. 17 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)
3 Look and Feel - Readability Please rate the readability of the pages on this site. 18 Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
20 Recommend How likely are you to say good things about this site?


Site Performance (1=Poor, 10=Excellent, Don't Know)




Primary Resource (1=Very Unlikely, 10=Very Likely)
4 Site Performance - Loading Please rate how quickly pages load on this site.


21 Primary Resource How likely are you to use this site more than other sites for health information about girls?
5 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.






6 Site Performance - Completeness Please rate how completely the page content loads on this site.








Navigation (1=Poor, 10=Excellent, Don't Know)






7 Navigation - Organized Please rate how well the site is organized.






8 Navigation - Options Please rate the options available for navigating this site.






9 Navigation - Layout Please rate how well the site layout helps you find what you need.








Information Browsing (1=Poor, 10=Excellent, Don't Know)






10 Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this site.






11 Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.






12 Information Browsing - Features Please rate how well the features on the site help you find the information you need.








Site Information (1=Poor, 10=Excellent, Don't Know)






13 Site Information - Thoroughness Please rate the thoroughness of information provided on this site.






14 Site Information - Understandable Please rate how understandable this site’s information is.






15 Site Information - Answers Please rate how well the site’s information provides answers to your questions.







Sheet 3: Current CQs

Model Instance Name:


red & strike-through: DELETE





Girls Health V3


underlined & italicized: RE-ORDER





MID: gA0NJtVNE85hptIcoQQ9tQ4C


pink: ADDITION





Partitioning: 2MQ









Date:
11/24/2015 blue + -->: REWORDING
















Girls Health V3 CUSTOM QUESTION LIST
QID
(Group ID)
Meta Tag Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
ESK6015Q001

How often do you visit this site? Daily or almost daily
Drop down, select one Single Y
Frequency of Visit




Two to three times a week









About once a week









Two to three times a month









About once a month









Once every two or three months









Every 6 months or less often









First time





ESK6015Q002

What were you primarily looking for on this site? Learn about general girls’ health and the body
Radio button, one-up vertical S Y Randomize Reason for visit




Learn about fitness and nutrition









Learn about relationships









Learn about drugs, alcohol, and smoking









Learn about feelings/confidence/stress









Learn about bullying









Games/quizzes/activities









Health terms glossary









Girls’ health publications to order or download and print









Just browsing/nothing specific









Other



Anchor Answer Choice
ESK6015Q003

Did you find the information you were looking for today? Yes
Drop down, select one S Y Skip Logic Group* Found Info




Kind of/partially A








Not yet/still looking A








No A








I wasn't looking for anything in particular / I'm just browsing 





ESK6015Q004
A In which topic areas did you have difficulty finding information? Menstrual cycle/period
Checkbox, one-up vertical M Y Skip Logic Group* Topic Area Difficulty




Bullying









Body/body changes









Fitness/exercise



Randomize




Drugs, alcohol and smoking









Friend relationships









Dating relationships









Puberty









Depression









Nutrition









Teen Survival Guide









Your Feelings









Safety









Illness and disability









Your Future









Environmental health









Topics/resources for educators









Topics/resources for parents/caregiver









None of the above



Mutually Exclusive
ESK6015Q005

Did you use the search feature during your visit today? Yes B Radio button, one-up vertical S Y Skip Logic Group Used Search




No









Don't recall





ESK6015Q006
B Please tell us about your experience with the site's search feature today. (Please select all that apply.) Search results were helpful
Checkbox, one-up vertical M Y Mutually Exclusive Search Experience




Results were not relevant/not what I wanted



Skip Logic Group




Too many results/I needed to refine my search









Not enough results









Returned NO results









Received error message(s)









Search speed was too slow









I experienced a different search issue





ESK6015Q007

How would you describe your navigation experience on this site today? (Please select all that apply.) I had no difficulty navigating or browsing on the site
Checkbox, one-up vertical M Y Mutually Exclusive Navigation Experience




Links often did not take me where I expected









Had difficulty finding relevant information









Links/labels are difficult to understand









Too many links/navigational options to choose from









Had technical difficulties (error messages, broken links, etc.)









Could not navigate back to previous information









I had a navigation difficulty not listed above





ESK6015Q008

If you have a question about health, where do you usually get your information? Parent
Radio button, one-up vertical S Y
Health Information Source




Teacher









School Counselor









Books



Randomize




Brochures









Friends and relatives









Doctor









Internet









Magazines









Newspapers









Professional journals









Television









Other



Anchor Answer Choice
ESK6015Q009

Which of the following best describes you? Student 10 years old and under
Radio button, one-up vertical S Y
Age




Student 11 to 13 years old









Student 14 to 16 years old









Young adult 17 to 19 years old









Young adult 20 years and older









Parent/caregiver









Teacher/educator









Other





NEL0100970

How likely are you to follow Girls Health on Twitter? 1=Very Unlikely
Radio button, scale, no don't know S Y
Twitter




2









3









4









5









6









7









8









9









10=Very Likely





ESK6015Q010

What would you like to see more of on the site? Quizzes
Checkbox, one-up vertical M Y Skip Logic Group* More Site Features




Videos









Games



Randomize




Connection with social media









Downloadable apps









Printable handouts









Polls/surveys









Message boards/forums









Advice from a doctor









Health Information A








None of the above



Mutually Exclusive
ESK6015Q011
A What type of health information would you like to see more of? Menstrual cycle/period
Checkbox, one-up vertical M Y Skip Logic Group* Type of Health Information




Bullying









Body/body changes



Randomize




Fitness/exercise









Drugs, alcohol and smoking









Friend relationships









Dating relationships









Puberty









Depression









Nutrition









Illness and disability









None of the above



Mutually Exclusive

Sheet 4: CQs (11-24-15)

Model Instance Name:


red & strike-through: DELETE





Girls Health V3


underlined & italicized: RE-ORDER





MID: gA0NJtVNE85hptIcoQQ9tQ4C


pink: ADDITION





Partitioning: 2MQ









Date:
11/24/2015 blue + -->: REWORDING
















Girls Health V3 CUSTOM QUESTION LIST
QID
(Group ID)
Meta Tag Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
ESK6015Q001

How often do you visit this site? Daily or almost daily
Drop down, select one Single Y
Frequency of Visit




Two to three times a week









About once a week









Two to three times a month









About once a month









Once every two or three months









Every 6 months or less often









First time





ESK6015Q002

What were you primarily looking for on this site? Learn about general girls’ health and the body
Radio button, one-up vertical S Y Randomize Reason for visit




Learn about fitness and nutrition









Learn about relationships









Learn about drugs, alcohol, and smoking









Learn about feelings/confidence/stress









Learn about bullying









Games/quizzes/activities









Health terms glossary









Girls’ health publications to order or download and print









Just browsing/nothing specific









Other



Anchor Answer Choice
ESK6015Q003

Did you find the information you were looking for today? Yes
Drop down, select one S Y Skip Logic Group* Found Info




Kind of/partially A








Not yet/still looking A








No A








I wasn't looking for anything in particular / I'm just browsing 





ESK6015Q004
A In which topic areas did you have difficulty finding information? Menstrual cycle/period
Checkbox, one-up vertical M Y Skip Logic Group* Topic Area Difficulty




Bullying









Body/body changes









Fitness/exercise



Randomize




Drugs, alcohol and smoking









Friend relationships









Dating relationships









Puberty









Depression









Nutrition









Teen Survival Guide









Your Feelings









Safety









Illness and disability









Your Future









Environmental health









Topics/resources for educators









Topics/resources for parents/caregiver









None of the above



Mutually Exclusive
ESK6015Q005

Did you use the search feature during your visit today? Yes B Radio button, one-up vertical S Y Skip Logic Group Used Search




No









Don't recall





ESK6015Q006
B Please tell us about your experience with the site's search feature today. (Please select all that apply.) Search results were helpful
Checkbox, one-up vertical M Y Mutually Exclusive Search Experience




Results were not relevant/not what I wanted



Skip Logic Group




Too many results/I needed to refine my search









Not enough results









Returned NO results









Received error message(s)









Search speed was too slow









I experienced a different search issue





ESK6015Q007

How would you describe your navigation experience on this site today? (Please select all that apply.) I had no difficulty navigating or browsing on the site
Checkbox, one-up vertical M Y Mutually Exclusive Navigation Experience




Links often did not take me where I expected









Had difficulty finding relevant information









Links/labels are difficult to understand









Too many links/navigational options to choose from









Had technical difficulties (error messages, broken links, etc.)









Could not navigate back to previous information









I had a navigation difficulty not listed above





ESK6015Q008

If you have a question about health, where do you usually get your information? Parent
Radio button, one-up vertical S Y
Health Information Source




Teacher









School Counselor









Books



Randomize




Brochures









Friends and relatives









Doctor









Internet









Magazines









Newspapers









Professional journals









Television









Other



Anchor Answer Choice
ESK6015Q009

Which of the following best describes you? Student 10 years old and under
Radio button, one-up vertical S Y
Age




Student 11 to 13 years old









Student 14 to 16 years old









Young adult 17 to 19 years old









Young adult 20 years and older









Parent/caregiver









Teacher/educator









Other








How likely are you to follow Girls Health on Twitter? 1=Very Unlikely
Radio button, scale, no don't know S Y
Twitter




2









3









4









5









6









7









8









9









10=Very Likely





ESK6015Q010

What would you like to see more of on the site? Quizzes
Checkbox, one-up vertical M Y Skip Logic Group* More Site Features




Videos









Games



Randomize




Connection with social media









Downloadable apps









Printable handouts









Polls/surveys









Message boards/forums









Advice from a doctor









Health Information A








None of the above



Mutually Exclusive
ESK6015Q011
A What type of health information would you like to see more of? Menstrual cycle/period
Checkbox, one-up vertical M Y Skip Logic Group* Type of Health Information




Bullying









Body/body changes



Randomize




Fitness/exercise









Drugs, alcohol and smoking









Friend relationships









Dating relationships









Puberty









Depression









Nutrition









Illness and disability









None of the above



Mutually Exclusive
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