Form 30674 Q_DOLUnion_Web_Browse_20120924

E-Government Website Customer Satisfaction Surveys

Q_DOLUnion_Web_Browse_20120924.xlsx

Mapping and Questionnaire Documents IA 30674 A3 (OLMS)

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

WTY
Model Qsts
Current CQs
CQs 9-26-12


Sheet 1: WTY

Welcome
Thanks for visiting our site. You have been randomly selected to take part in this Customer Satisfaction survey to let us know what we're doing well and where we need to do better. To ensure accuracy, we've asked ForeSee, an objective independent vendor, to help us gather this feedback. Please take a minute or two to give us your opinion. The feedback you provide will help us serve you better in the future. All results are strictly confidential.
Thank You
Thank you for your time in completing this survey. Your input is very valuable to us and will be evaluated and used to serve you better in the future.
If you click on the links below you will be leaving the Department of Labor's website. The Department of Labor does not endorse, takes no responsibility for, and exercises no control over the organization or its views, or contents, nor does it vouch for the accuracy of the information contained on the destination server.

Sheet 2: Model Qsts

Model Instance Name:







DOL Union Reports V2







MID:
4Jo1VNRAZpccspok4UkkFg==




Partitioned (Y/N)?
No











Date:
9/14/2012




DOL Union Reports V2
Model questions utilize the ACSI methodology to determine scores and impacts

MQ Label ELEMENTS (drivers of satisfaction)
MQ Label CUSTOMER SATISFACTION
MQ Label FUTURE BEHAVIORS


Content (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Recommend (1=Very Unlikely, 10=Very Likely)

Content - Accuracy Please rate your perception of the accuracy of information on this site.
Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)

Recommend How likely are you to recommend this site to someone else?

Content - Quality Please rate the quality of information on this site.
Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Return (1=Very Unlikely, 10=Very Likely)

Content - Freshness Please rate the freshness of content on this site.
Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)

Return How likely are you to return to this site?


Navigation (1=Poor, 10=Excellent, Don't Know)






Navigation - Organized Please rate how well the site is organized.






Navigation - Options Please rate the options available for navigating this site.






Navigation - Layout Please rate how well the site layout helps you find what you are looking for.






Navigation - Clicks Please rate the number of clicks to get where you want on this site.







Look and Feel (1=Poor, 10=Excellent, Don't Know)






Look and Feel - Appeal Please rate the visual appeal of this site.






Look and Feel - Balance Please rate the balance of graphics and text on this site.






Look and Feel - Readability Please rate the readability of the pages on this site.







Site Performance (1=Poor, 10=Excellent, Don't Know)






Site Performance - Loading Please rate how quickly pages load on this site.






Site Performance - Consistency Please rate the consistency of speed from page to page on this site.






Site Performance - Errors Please rate the ability to load pages without getting error messages on this site.























































Satisfaction -



Sheet 3: Current CQs

Model Instance Name:

red & strike-through: DELETE







DOL Union Reports V2

underlined & italicized: RE-ORDER







MID: 4Jo1VNRAZpccspok4UkkFg==

pink: ADDITION







Date: 9/14/2012 blue + -->: REWORDING



















DOL Union Reports V2 CUSTOM QUESTION LIST

CQID Skip To Question Text Answer Choices
(limited to 50 characters)
Skip From Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label

CJI4176
How frequently do you visit this website? First time
Radio button, one-up vertical Single N
Visit Frequency




Every day








About once a week








About once a month








Every few months or less often





CJI4177
Which of the following best describes your role in visiting our website today? Union member
Radio button, one-up vertical Single N Skip Logic Group* Role




Union officer










General public










Academic










Member of Media










Government Employee










Member of Public Interest Group










Other A






CJI4178 A Please briefly describe your role.

Text area, no char limit
N Skip Logic Group* Other Role

CJI4179
Which of the following best describes your primary reason for visiting our website today? Enforcement and Other Data
Radio button, one-up vertical Single N Skip Logic Group* Reason
Othe



Compliance Assistance/Publication










Obtain a Form/Instructions










News or press release










File a report










View a Collective Bargaining Agreement










View a financial report










Other B






CJI4180 B Please briefly explain your primary reason for visiting our website today.

Text area, no char limit
N Skip Logic Group* Other Reason

CJI4181
Were you able to accomplish your goal in visiting our website today? Yes
Radio button, one-up vertical Single N Skip Logic Group* Accomplish Goal




No C









Not yet







CJI4182 C What were you unable to accomplish?

Text field, <100 char
N Skip Logic Group* Unable

CJI4183
What method did you primarily use to look for information on our website today? Top navigation bar
Radio button, one-up vertical Single N Skip Logic Group* Method




Left navigation bar










Links in the center of the page










Site search feature (box in the upper-right corner of the page)










External search engine (such as Google)










Other D






CJI4184 D Please briefly explain your primary method to look for information.

Text area, no char limit
N Skip Logic Group* Other Method

CJI4185
Do you have any other comments or suggestions to improve this website?

Text area, no char limit
N
Comments


Sheet 4: CQs 9-26-12

Model Instance Name:


red & strike-through: DELETE






DOL Union Reports V2


underlined & italicized: RE-ORDER






MID: 4Jo1VNRAZpccspok4UkkFg==


pink: ADDITION






Date: 9/14/2012
blue + -->: REWORDING


















DOL Union Reports V2 CUSTOM QUESTION LIST
CQID Skip To Question Text AnswerIDs (DOT) Answer Choices
(limited to 50 characters)
Skip From Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
CJI4176
How frequently do you visit this website? CJI4176A01 First time
Radio button, one-up vertical Single N
Visit Frequency



CJI4176A02 Every day







CJI4176A03 About once a week







CJI4176A04 About once a month







CJI4176A05 Every few months or less often




CJI4177
Which of the following best describes your role in visiting our website today? CJI4177A01 Union member
Radio button, one-up vertical Single N Skip Logic Group* Role



CJI4177A02 Union officer









CJI4177A03 General public









CJI4177A04 Academic









CJI4177A05 Member of Media









CJI4177A06 Government Employee









CJI4177A07 Member of Public Interest Group









CJI4177A08 Other A





CJI4178 A Please briefly describe your role.


Text area, no char limit
N Skip Logic Group* Other Role
CJI4179
Which of the following best describes your primary reason for visiting our website today? CJI4179A01 Enforcement and Other Data
Radio button, one-up vertical Single N Skip Logic Group* Reason



CJI4179A02 Compliance Assistance/Publication









CJI4179A03 Obtain a Form/Instructions









CJI4179A04 News or press release









CJI4179A05 File a report









CJI4179A06 View a Collective Bargaining Agreement









CJI4179A07 View a financial report









CJI4179A08 Other B





CJI4180 B Please briefly explain your primary reason for visiting our website today.


Text area, no char limit
N Skip Logic Group* Other Reason
CJI4181
Were you able to accomplish your goal in visiting our website today? CJI4181A01 Yes
Radio button, one-up vertical Single N Skip Logic Group* Accomplish Goal



CJI4181A02 No C








NEW Not yet






CJI4182 C What were you unable to accomplish?


Text field, <100 char
N Skip Logic Group* Unable
CJI4183
What method did you primarily use to look for information on our website today? CJI4183A01 Top navigation bar
Radio button, one-up vertical Single N Skip Logic Group* Method



CJI4183A02 Left navigation bar









CJI4183A03 Links in the center of the page









CJI4183A04 Site search feature (box in the upper-right corner of the page)









CJI4183A05 External search engine (such as Google)









CJI4183A06 Other D





CJI4184 D Please briefly explain your primary method to look for information.


Text area, no char limit
N Skip Logic Group* Other Method
CJI4185
Do you have any other comments or suggestions to improve this website?


Text area, no char limit
N
Comments
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File Modified0000-00-00
File Created0000-00-00

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