Form 30676 A3 30676 A3 Q_TreasOfs_Web_Browse_20150330 (2)
E-Government Website Customer Satisfaction Surveys
Q_TreasOfs_Web_Browse_20150330 (2).xlsx
Mapping and Questionnaire Documents IA 30676 A3 (FS)
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
Download: xlsx | pdf
Current CQs
CQs (5-26-15)
CQs (5-22-13)
CQs (5-20-13)
CQs (5-7-12)
Overview
Current Model QstsCurrent CQs
CQs (5-26-15)
CQs (5-22-13)
CQs (5-20-13)
CQs (5-7-12)
Sheet 1: Current Model Qsts
| Model Instance Name: | ||||||||
| Financial Stability Survey | 
|
|||||||
| MID: I54d1Yop5lJs1NU4Q9wV5A== | ||||||||
| Partitioned (Y/N)? Y | ||||||||
| Date: 4/16/2012 | ||||||||
| Financial Stability Survey | ||||||||
| Model questions utilize the ACSI methodology to determine scores and impacts | ||||||||
| ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | ||||||
| MQ Label | MQ Label | MQ Label | ||||||
| Online Transparency (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | ||||||
| Online Transparency - Disclose | Please rate how thoroughly this office discloses information about what this company is doing. | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
Return | How likely are you to return to this site? | |||
| Online Transparency - Quick | Please rate your perception of how quickly information about this office is made available on this site. | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | ||||
| Online Transparency - Access | Please rate how well information about this office's actions can be accessed by the public on this site. | Satisfaction - Ideal | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
Recommend | How likely are you to recommend this site to someone else? | |||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Primary Resource (1=Very Unlikely, 10=Very Likely) | |||||||
| Look and Feel - Appeal | Please rate the visual appeal of this site. | Primary Resource | How likely are you to use this site as your primary resource for obtaining information regarding the Troubled Asset Relief Program (TARP)? | |||||
| Look and Feel - Balance | Please rate the balance of graphics and text on this site. | Trust (1=Strongly Disagree, 10=Strongly Agree) | ||||||
| Look and Feel - Readability | Please rate the readability of the pages on this site. | Trust - Best Interests | I can count on this office to act in my best interests. | |||||
| Content (1=Poor, 10=Excellent, Don't Know) | Trust - Trustworthy | I consider this office to be trustworthy. | ||||||
| Content - Accuracy | Please rate your perception of the accuracy of information on this site. | 
|
Trust - Do Right | This office can be trusted to do what is right. | ||||
| Content - Quality | Please rate the quality of information on this site. | |||||||
| Content - Freshness | Please rate the freshness of content on this site. | |||||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||||
| Navigation - Organized | Please rate how well the site is organized. | |||||||
| Navigation - Options | Please rate the options available for navigating this site. | |||||||
| Navigation - Layout | Please rate how well the site layout helps you find what you are looking for. | |||||||
| Navigation - Clicks | Please rate the number of clicks to get where you want on this site. | |||||||
| Plain Language (1=Poor, 10=Excellent, Don't Know) | ||||||||
| Plain Language - Clear | Please rate the clarity of the wording on this site. | |||||||
| Plain Language - Understandable | Please rate how well you understand the wording on this site. | |||||||
| Plain Language - Concise | Please rate this site on its use of short, clear sentences. | |||||||
| Site Performance (1=Poor, 10=Excellent, Don't Know) | ||||||||
| Site Performance - Loading | Please rate how quickly pages load on this site. | |||||||
| Site Performance - Consistency | Please rate the consistency of speed from page to page on this site. | |||||||
| Site Performance - Errors | Please rate the ability to load pages without getting error messages on this site. | |||||||
Sheet 2: Current CQs
| Model Instance Name: | |||||||||
| Financial Stability Survey | underlined & italicized: RE-ORDER | ||||||||
| MID: I54d1Yop5lJs1NU4Q9wV5A== | pink: ADDITION | ||||||||
| blue + -->: REWORDING | |||||||||
| Date: 5/19/15 | |||||||||
| FinancialStability.GOV CUSTOM QUESTION LIST | |||||||||
| QID (Group ID) |
Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Labels |
| MCW0421 | How often do you visit this site? | This is my first time | Drop down, select one | S | Y | Visit Frequency | |||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every few months | |||||||||
| MCW0422 | What is your role in visiting the site today? | Realtor | B | Drop down, select one | S | Y | Skip Logic Group | Role | |
| Academia /Student | |||||||||
| General public | |||||||||
| Banker or financial institution | |||||||||
| Congress | |||||||||
| Homeowner | |||||||||
| Consultant/Advisor | |||||||||
| Researcher | |||||||||
| Attorney | |||||||||
| Government oversight body | |||||||||
| Government Agency (not oversight) | |||||||||
| Press or media | |||||||||
| Other | A | ||||||||
| LON0029752 | A | Please specify what your role is in visiting the site today. | Text area, no char limit | N | Other role | ||||
| LON0029753 | B | Did you visit the Making Home Affordable website prior to coming to the Financial Stability site? | Yes | C | Drop down, select one | S | Y | Visited MHA | |
| No | |||||||||
| LON0029754 | C | What type of information from the MHA site brought you over to Financial Stability? | Text area, no char limit | N | Info from MHA | ||||
| MCW0423 | Which section of the Financial Stability site did you primarily visit today? | About TARP | Checkbox, one-up vertical | M | Y | Skip Logic Group | Section | ||
| TARP Programs | |||||||||
| Housing Programs | |||||||||
| Reports | |||||||||
| Briefing Room/Newsroom | |||||||||
| Doing Business with Financial Stability/Procurement | |||||||||
| MCW0424 | What is your primary reason(s) for visiting the site today? | I want to know who received TARP funds | Checkbox, one-up vertical | M | Y | Skip Logic Group | Primary Reason | ||
| Check on the status of TARP investments | |||||||||
| Learn more about TARP or the financial stability plan | |||||||||
| Get help with my mortgage | |||||||||
| Review the contracts awarded with TARP funds | |||||||||
| Read press releases about TARP | |||||||||
| Find reports about TARP | |||||||||
| Get information on Executive Compensation restrictions | |||||||||
| Other | A | ||||||||
| MCW0425 | A | Please specify your other reason for visiting. | Text area, no char limit | N | Other reason | ||||
| MCW0427 | What type of information are you interested in on this site? | Daily TARP Update | Checkbox, one-up vertical | M | Y | Data type | |||
| Monthly Report (105(a) Report to Congress) | |||||||||
| Dividends & Interest Report | |||||||||
| TARP Transactions Report | |||||||||
| MHA Housing Report | |||||||||
| Other Reports (Retrospectives, Citizens Report, Agency Financial Report etc.) | |||||||||
| General TARP information | A | ||||||||
| Contracts | |||||||||
| Graphs | |||||||||
| Other Resources | B | ||||||||
| Executive Compensation information | |||||||||
| JAC0084125 | A | What TARP information were you specifically interested in during your visit? | Text area, no char limit | N | TARP info interest | ||||
| JAC0084124 | B | What other resources were you specifically interested in during your visit? | Text area, no char limit | N | Other Resources interest | ||||
| MCW0428 | Did you find what you were looking for? | Yes - I found what I was looking for | Drop down, select one | S | Y | Find Info | |||
| No - I did not find what I was looking for | A | ||||||||
| I don't know yet, because I'm still looking | A | ||||||||
| MCW0429 | A | Please tell us what you were trying to do or find. | Text area, no char limit | N | Info not found | ||||
| MCW0430 | How did you primarily navigate the site today? | Left-hand Navigation Bar | A | Drop down, select one | S | Y | Skip Logic Group | Method | |
| Links within the Page | A | ||||||||
| Search | B | ||||||||
| MCW0431 | A | How would you primarily describe your navigation experience on the Financial Stability site today? | Had no difficulty | Radio button, one-up vertical | S | Y | Skip Logic Group | Navigation | |
| Layout/organization of the pages is not intuitive | |||||||||
| Too much text or clutter on pages, hard to select appropriate content | |||||||||
| Links/labels are not clear | A1 | ||||||||
| Links did not take me where I expected | A2 | ||||||||
| Encountered broken links | A3 | ||||||||
| Other | C | ||||||||
| JAC0084128 | A1 | Which links/labels were not clear? | Text area, no char limit | N | Unclear links | ||||
| JAC0084127 | A2 | Which links did not take you where you expected? | Text area, no char limit | N | Links lead to unexpected | ||||
| JAC0084126 | A3 | Which links/labels were broken? | Text area, no char limit | N | Broken links | ||||
| LON0029761 | C | Please specify the other navigation difficulty you encountered. | Text area, no char limit | N | Other nav difficulty | ||||
| MCW0432 | B | Please tell us about your search experience. | Search results were helpful | Radio button, one-up vertical | S | Y | Search | ||
| Too many results | |||||||||
| Not enough results | |||||||||
| Results were not relevant | |||||||||
| Other | D | ||||||||
| LON0029764 | D | Please specify the other search difficulty you encountered. | Text area, no char limit | N | Other search diff | ||||
| MCW0433 | What other information would you like to see added to the Financial Stability site? | Text area, no char limit | N | Other Info | |||||
| MCW0434 | If you could identify one improvement to the website, what would that improvement be? | Text area, no char limit | N | Improvement | |||||
Sheet 3: CQs (5-26-15)
| Model Instance Name: | |||||||||
| Financial Stability Survey | underlined & italicized: RE-ORDER | ||||||||
| MID: I54d1Yop5lJs1NU4Q9wV5A== | pink: ADDITION | ||||||||
| blue + -->: REWORDING | |||||||||
| Date: 5/19/15 | |||||||||
| FinancialStability.GOV CUSTOM QUESTION LIST | |||||||||
| QID (Group ID) |
Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Labels |
| MCW0421 | How often do you visit this site? | This is my first time | Drop down, select one | S | Y | Visit Frequency | |||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every few months | |||||||||
| MCW0422 | In what capacity are you visiting this site? What is your role in visiting the site today? | Home Owner or Realtor | B | Drop down, select one | S | Y | Skip Logic Group | Role | |
| Academia /Student | |||||||||
| General public | |||||||||
| Banker or financial institution | |||||||||
| Congress | |||||||||
| Homeowner | |||||||||
| Consultant/Advisor | |||||||||
| Researcher | |||||||||
| Attorney | |||||||||
| Government oversight body | |||||||||
| Government Agency (not oversight) | |||||||||
| Press or media | |||||||||
| Other | A | ||||||||
| LON0029752 | A | Please specify your other role or capacity you are visiting the site. | Text area, no char limit | N | Other role | ||||
| LON0029753 | B | Did you visit the Making Home Affordable website prior to coming to the Financial Stability site? | Yes | C | Drop down, select one | S | Y | Visited MHA | |
| No | |||||||||
| LON0029754 | C | What type of information from the MHA site brought you over to Financial Stability? | Text area, no char limit | N | Info from MHA | ||||
| MCW0423 | Which section of the Financial Stability site did you primarily visit today? | About TARP | Checkbox, one-up vertical | M | Y | Skip Logic Group | Section | ||
| TARP Programs | |||||||||
| Housing Programs | |||||||||
| Reports | |||||||||
| Briefing Room/Newsroom | |||||||||
| Doing Business with Financial Stability/Procurement | |||||||||
| MCW0424 | What is your primary reason(s) for visiting the site today? | I want to know who received TARP funds | Checkbox, one-up vertical | M | Y | Skip Logic Group | Primary Reason | ||
| Check on the status of TARP investments | |||||||||
| Learn more about TARP or the financial stability plan | |||||||||
| Get help with my mortgage | |||||||||
| Review the contracts awarded with TARP funds | |||||||||
| Read press releases about TARP | |||||||||
| Find reports about TARP | |||||||||
| Get information on Executive Compensation restrictions | |||||||||
| Other | A | ||||||||
| MCW0425 | A | Please specify your other reason for visiting. | Text area, no char limit | N | Other reason | ||||
| MCW0427 | What type of information are you interested in on this site? | Daily TARP Update | Checkbox, one-up vertical | M | Y | Data type | |||
| Monthly Report (105(a) Report to Congress) | |||||||||
| Dividends & Interest Report | |||||||||
| TARP Transactions Report | |||||||||
| MHA Housing Report | |||||||||
| Other Reports (Retrospectives, Citizens Report, Agency Financial Report etc.) | |||||||||
| General TARP information | A | ||||||||
| Contracts | |||||||||
| Graphs | |||||||||
| Other Resources | B | ||||||||
| Executive Compensation information | |||||||||
| A | What TARP information were you specifically interested in during your visit? | Text area, no char limit | N | TARP info interest | |||||
| B | What other resources were you specifically interested in during your visit? | Text area, no char limit | N | Other Resources interest | |||||
| MCW0428 | Did you find what you were looking for? | Yes - I found what I was looking for | Drop down, select one | S | Y | Find Info | |||
| No - I did not find what I was looking for | A | ||||||||
| I don't know yet, because I'm still looking | A | ||||||||
| MCW0429 | A | Please tell us what you were trying to do or find. | Text area, no char limit | N | Info not found | ||||
| MCW0430 | How did you primarily navigate the site today? | Left-hand Navigation Bar | A | Drop down, select one | S | Y | Skip Logic Group | Method | |
| Links within the Page | A | ||||||||
| Search | B | ||||||||
| MCW0431 | A | How would you primarily describe your navigation experience on the Financial Stability site today? | Had no difficulty | Radio button, one-up vertical | S | Y | Skip Logic Group | Navigation | |
| Layout/organization of the pages is not intuitive | |||||||||
| Too much text or clutter on pages, hard to select appropriate content | |||||||||
| Links/labels are are not clear | A1 | ||||||||
| Links did not take me where I expected | A2 | ||||||||
| Encountered broken links | A3 | ||||||||
| Other | C | ||||||||
| A1 | Which links/labels were not clear? | Text area, no char limit | N | Unclear links | |||||
| A2 | Which links did not take you where you expected? | Text area, no char limit | N | Links lead to unexpected | |||||
| A3 | Which links/labels were broken? | Text area, no char limit | N | Broken links | |||||
| LON0029761 | C | Please specify the other navigation difficulty you encountered. | Text area, no char limit | N | Other nav difficulty | ||||
| MCW0432 | B | Please tell us about your search experience. | Search results were helpful | Radio button, one-up vertical | S | Y | Search | ||
| Too many results | |||||||||
| Not enough results | |||||||||
| Results were not relevant | |||||||||
| Other | D | ||||||||
| LON0029764 | D | Please specify the other search difficulty you encountered. | Text area, no char limit | N | Other search diff | ||||
| MCW0433 | What other information would you like to see added to the Financial Stability site? | Text area, no char limit | N | Other Info | |||||
| MCW0434 | If you could identify one improvement to the website, what would that improvement be? | Text area, no char limit | N | Improvement | |||||
Sheet 4: CQs (5-22-13)
| Model Instance Name: | |||||||||
| Financial Stability Survey | underlined & italicized: RE-ORDER | ||||||||
| MID: I54d1Yop5lJs1NU4Q9wV5A== | pink: ADDITION | ||||||||
| blue + -->: REWORDING | |||||||||
| Date: 5/21/2013 | |||||||||
| FinancialStability.GOV CUSTOM QUESTION LIST | |||||||||
| QID (Group ID) |
Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Labels |
| MCW0421 | How often do you visit this site? | This is my first time | Drop down, select one | S | Y | Visit Frequency | |||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every few months | |||||||||
| MCW0422 | In what capacity are you visiting this site? | Home Owner or Realtor | B | Drop down, select one | S | Y | Skip Logic Group | Role | |
| Academia /Student | |||||||||
| General public | |||||||||
| Banker or financial institution | |||||||||
| Congress | |||||||||
| Government oversight body | |||||||||
| Government Agency (not oversight) | |||||||||
| Press or media | |||||||||
| Other | A | ||||||||
| LON0029752 | A | Please specify your other role or capacity you are visiting the site. | Text area, no char limit | N | Other role | ||||
| LON0029753 | B | Did you visit the Making Home Affordable website prior to coming to the Financial Stability site? | Yes | C | Drop down, select one | S | Y | Visited MHA | |
| No | |||||||||
| LON0029754 | C | What type of information from the MHA site brought you over to Financial Stability? | Text area, no char limit | N | Info from MHA | ||||
| MCW0423 | Which section of the Financial Stability site did you primarily visit today? | About TARP | Checkbox, one-up vertical | M | Y | Skip Logic Group | Section | ||
| TARP Programs | |||||||||
| Housing Programs | |||||||||
| Reports | |||||||||
| Briefing Room/Newsroom | |||||||||
| Doing Business with Financial Stability/Procurement | |||||||||
| MCW0424 | What is your primary reason(s) for visiting the site today? | I want to know who received TARP funds | Checkbox, one-up vertical | M | Y | Skip Logic Group | Primary Reason | ||
| Check on the status of TARP investments | |||||||||
| Learn more about TARP or the financial stability plan | |||||||||
| Get help with my mortgage | |||||||||
| Review the contracts awarded with TARP funds | |||||||||
| Read press releases about TARP | |||||||||
| Find reports about TARP | |||||||||
| Get information on Executive Compensation restrictions | |||||||||
| Other | A | ||||||||
| MCW0425 | A | Please specify your other reason for visiting. | Text area, no char limit | N | Other reason | ||||
| MCW0427 | What type of information are you interested in on this site? | Daily TARP Update | Checkbox, one-up vertical | M | Y | Data type | |||
| Monthly Report (105(a) Report to Congress) | |||||||||
| Dividends & Interest Report | |||||||||
| TARP Transactions Report | |||||||||
| MHA Housing Report | |||||||||
| Other Reports (Retrospectives, Citizens Report, Agency Financial Report etc.) | |||||||||
| General TARP information | |||||||||
| Contracts | |||||||||
| Graphs | |||||||||
| Other Resources | |||||||||
| Executive Compensation information | |||||||||
| MCW0428 | Did you find what you were looking for? | Yes - I found what I was looking for | Drop down, select one | S | Y | Find Info | |||
| No - I did not find what I was looking for | A | ||||||||
| I don't know yet, because I'm still looking | A | ||||||||
| MCW0429 | A | Please tell us what you were trying to do or find. | Text area, no char limit | N | Info not found | ||||
| MCW0430 | How did you primarily navigate the site today? | Left-hand Navigation Bar | A | Drop down, select one | S | Y | Skip Logic Group | Method | |
| Links within the Page | A | ||||||||
| Search | B | ||||||||
| MCW0431 | A | How would you primarily describe your navigation experience on the Financial Stability site today? | Had no difficulty | Radio button, one-up vertical | S | Y | Navigation | ||
| Layout/organization of the pages is not intuitive | |||||||||
| Too much text or clutter on pages, hard to select appropriate content | |||||||||
| Links/labels are are not clear | |||||||||
| Links did not take me where I expected | |||||||||
| Encountered broken links | |||||||||
| Other | C | ||||||||
| LON0029761 | C | Please specify the other navigation difficulty you encountered. | Text area, no char limit | N | Other nav difficulty | ||||
| MCW0432 | B | Please tell us about your search experience. | Search results were helpful | Radio button, one-up vertical | S | Y | Search | ||
| Too many results | |||||||||
| Not enough results | |||||||||
| Results were not relevant | |||||||||
| Other | D | ||||||||
| LON0029764 | D | Please specify the other search difficulty you encountered. | Text area, no char limit | N | Other search diff | ||||
| MCW0433 | What other information would you like to see added to the Financial Stability site? | Text area, no char limit | N | Other Info | |||||
| MCW0434 | If you could identify one improvement to the website, what would that improvement be? | Text area, no char limit | N | Improvement | |||||
Sheet 5: CQs (5-20-13)
| Model Instance Name: | |||||||||
| Financial Stability Survey | underlined & italicized: RE-ORDER | ||||||||
| MID: I54d1Yop5lJs1NU4Q9wV5A== | pink: ADDITION | ||||||||
| blue + -->: REWORDING | |||||||||
| Date: 5/14/2013 | |||||||||
| FinancialStability.GOV CUSTOM QUESTION LIST | |||||||||
| QID (Group ID) |
Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Labels |
| MCW0421 | How often do you visit this site? | This is my first time | Drop down, select one | S | Y | Visit Frequency | |||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every few months | |||||||||
| MCW0422 | In what capacity are you visiting this site? | Home Owner or Realtor | B | Drop down, select one | S | Y | Skip Logic Group | Role | |
| Academia /Student | |||||||||
| General public | |||||||||
| Banker or financial institution | |||||||||
| Congress | |||||||||
| Government oversight body | |||||||||
| Government Agency (not oversight) | |||||||||
| Press or media | |||||||||
| Other | A | ||||||||
| A | Please specify your other role or capacity you are visiting the site. | Text area, no char limit | N | Other role | |||||
| B | Did you visit the Making Home Affordable website prior to coming to the Financial Stability site? | Yes | C | Drop down, select one | S | Y | Visited MHA | ||
| No | |||||||||
| C | What type of information from the MHA site brought you over to Financial Stability? | Text area, no char limit | Y | Info from MHA | |||||
| MCW0423 | Which section of the Financial Stability site did you primarily visit today? | About TARP | Checkbox, one-up vertical | M | Y | Skip Logic Group | Section | ||
| TARP Programs | |||||||||
| Housing Programs | |||||||||
| Reports | |||||||||
| Briefing Room/Newsroom | |||||||||
| Doing Business with Financial Stability/Procurement | |||||||||
| MCW0424 | What is your primary reason(s) for visiting the site today? | I want to know who received TARP funds | Checkbox, one-up vertical | M | Y | Skip Logic Group | Primary Reason | ||
| Check on the status of TARP investments | |||||||||
| Learn more about TARP or the financial stability plan | |||||||||
| Get help with my mortgage | |||||||||
| Review the contracts awarded with TARP funds | |||||||||
| Read press releases about TARP | |||||||||
| Find reports about TARP | |||||||||
| Get information on Executive Compensation restrictions | |||||||||
| Other | A | ||||||||
| MCW0425 | A | Please specify your other reason for visiting. | Text area, no char limit | N | Other reason | ||||
| MCW0427 | What type of information are you interested in on this site? | Daily TARP Update Report (TARP Daily) | Checkbox, one-up vertical | M | Y | Data type | |||
| Monthly Report (105(a) Report to Congress) | |||||||||
| Dividends & Interest Report | |||||||||
| TARP Transactions Report | |||||||||
| MHA Housing Report | |||||||||
| Other Reports (Retrospectives, Citizens Report, Agency Financial Report etc.) | |||||||||
| General TARP information | |||||||||
| Contracts | |||||||||
| Graphs | |||||||||
| Other Resources | |||||||||
| Executive Compensation information | |||||||||
| MCW0428 | Did you find what you were looking for? | Yes - I found what I was looking for | Drop down, select one | S | Y | Find Info | |||
| No - I did not find what I was looking for | A | ||||||||
| I don't know yet, because I'm still looking | A | ||||||||
| MCW0429 | A | Please tell us what you were trying to do or find. | Text area, no char limit | N | Info not found | ||||
| MCW0430 | How did you primarily navigate the site today? | Left-hand Navigation Bar | A | Drop down, select one | S | Y | Skip Logic Group | Method | |
| Links within the Page | A | ||||||||
| Search | B | ||||||||
| MCW0431 | A | How would you primarily describe your navigation experience on the Financial Stability site today? | Had no difficulty | Radio button, one-up vertical | S | Y | Navigation | ||
| Layout/organization of the pages is not intuitive | |||||||||
| Too much text or clutter on pages, hard to select appropriate content | |||||||||
| Links/labels are difficult to understand are not clear | |||||||||
| Links did not take me where I expected | |||||||||
| Encountered broken links | |||||||||
| Other | C | ||||||||
| C | Please specify the other navigation difficulty you encountered. | Text area, no char limit | N | Other nav difficulty | |||||
| MCW0432 | B | Please tell us about your search experience. | Search results were helpful | Radio button, one-up vertical | S | Y | Search | ||
| Too many results | |||||||||
| Not enough results | |||||||||
| Results were not relevant | |||||||||
| Other | D | ||||||||
| D | Please specify the other search difficulty you encountered. | Text area, no char limit | N | Other search diff | |||||
| MCW0433 | What other information would you like to see added to the Financial Stability site? | Text area, no char limit | N | Other Info | |||||
| MCW0434 | If you could identify one improvement to the website, what would that improvement be? | Text area, no char limit | N | Improvement | |||||
Sheet 6: CQs (5-7-12)
| Model Instance Name: | |||||||||
| Financial Stability Survey | underlined & italicized: RE-ORDER | ||||||||
| MID: | pink: ADDITION | ||||||||
| blue + -->: REWORDING | |||||||||
| Date: 5/4/2012 | |||||||||
| FinancialStability.GOV CUSTOM QUESTION LIST | |||||||||
| QID (Group ID) |
Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Labels |
| MCW0421 | How often do you visit this site? | This is my first time | Drop down, select one | S | Y | Visit Frequency | |||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every few months | |||||||||
| MCW0422 | In what capacity are you visiting this site? | Home Owner or Realtor | Drop down, select one | S | Y | Skip Logic Group | Role | ||
| Academia /Student | |||||||||
| General public | |||||||||
| Banker or financial institution | |||||||||
| Congress | |||||||||
| Government oversight body | |||||||||
| Government Agency (not oversight) | |||||||||
| Press or media | |||||||||
| Other | |||||||||
| MCW0423 | Which section of the Financial Stability site did you primarily visit today? | About TARP | Checkbox, one-up vertical | M | Y | Skip Logic Group | Section | ||
| TARP Programs | |||||||||
| Bank Programs | |||||||||
| Credit Market Programs | |||||||||
| Housing Programs | |||||||||
| Auto Industry | |||||||||
| American International Group (AIG) | |||||||||
| Reports | |||||||||
| Briefing Room/Newsroom | |||||||||
| About Financial Stability | |||||||||
| Doing Business with Financial Stability/Procurement | |||||||||
| Contact Us | |||||||||
| Executive Compensation | |||||||||
| MCW0424 | What is your primary reason(s) for visiting the site today? | I want to know who received TARP funds | Checkbox, one-up vertical | M | Y | Skip Logic Group | Primary Reason | ||
| Check on the status of TARP investments | |||||||||
| Learn more about TARP or the financial stability plan | |||||||||
| Contact someone at Treasury | |||||||||
| Get help with my mortgage | |||||||||
| Do business with OFS | |||||||||
| Learn more about the TARP funded programs | |||||||||
| Learn what OFS does | |||||||||
| Review the contracts awarded with TARP funds | |||||||||
| Read or write a story concerning TARP/financial stability | |||||||||
| Read press releases about TARP | |||||||||
| Find reports about TARP | |||||||||
| Get information on Executive Compensation restrictions | |||||||||
| Other | A | ||||||||
| MCW0425 | A | Please specify your reason. | Text area, no char limit | N | Other reason | ||||
| MCW0426 | Did you download any data? | Yes | A | Drop down, select one | S | Y | Skip Logic Group | Download Data | |
| No | |||||||||
| Not applicable | |||||||||
| MCW0427 | A | What type of data did you download? | Daily Report (TARP Daily) | Checkbox, one-up vertical | M | Y | Data type | ||
| Monthly Report (e.g. 105(a) Report to Congress, Dividends & Interest, TARP Transactions, MHA Housing Report) | |||||||||
| Other Reports (Retrospectives, Citizens Report, Agency Financial Report etc.) | |||||||||
| Press Releases | |||||||||
| Contracts | |||||||||
| Graphs | |||||||||
| FAQs | |||||||||
| Other Resources | |||||||||
| Executive Compensation information | |||||||||
| MCW0428 | Did you find what you were looking for? | Yes - I found what I was looking for | Drop down, select one | S | Y | Find Info | |||
| No - I did not find what I was looking for | A | ||||||||
| I don't know yet, because I'm still looking | A | ||||||||
| MCW0429 | A | Please tell us what you were trying to do or find. | Text area, no char limit | N | Info not found | ||||
| MCW0430 | How did you primarily navigate the site today? | Left-hand Navigation Bar | A | Drop down, select one | S | Y | Skip Logic Group | Method | |
| A | |||||||||
| Links within the Page | A | ||||||||
| Search | B | ||||||||
| MCW0431 | A | How would you primarily describe your navigation experience on the Financial Stability site today? | Had no difficulty | Radio button, one-up vertical | S | Y | Navigation | ||
| Too many links | |||||||||
| Too few links | |||||||||
| Links/labels are difficult to understand | |||||||||
| Often could not determine the best link | |||||||||
| Links did not take me where I expected | |||||||||
| Could not get started or did not know where to begin | |||||||||
| Had technical difficulties (e.g. broken links, error messages) | |||||||||
| Navigated to general area but could not find specific content | |||||||||
| Could not navigate back to previous information | |||||||||
| Other | |||||||||
| MCW0432 | B | Please tell us about your search experience. | Search results were helpful | Radio button, one-up vertical | S | Y | Search | ||
| Too many results | |||||||||
| Not enough results | |||||||||
| No results | |||||||||
| Results were too similar/redundant | |||||||||
| Results were not relevant | |||||||||
| Not sure what words to use | |||||||||
| Required too many refinements | |||||||||
| Search speed was too slow | |||||||||
| Other | |||||||||
| MCW0433 | What other information would you like to see added to the Financial Stability site? | Text area, no char limit | N | Other Info | |||||
| MCW0434 | If you could identify one improvement to the website, what would that improvement be? | Text area, no char limit | N | Improvement | |||||
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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