Form 30676 A3 30676 A3 Q_TreasOfs_Web_Browse_20150330 (2)

E-Government Website Customer Satisfaction Surveys

Q_TreasOfs_Web_Browse_20150330 (2).xlsx

Mapping and Questionnaire Documents IA 30676 A3 (FS)

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Current Model Qsts
Current CQs
CQs (5-26-15)
CQs (5-22-13)
CQs (5-20-13)
CQs (5-7-12)


Sheet 1: Current Model Qsts

Model Instance Name:





Financial Stability Survey





MID: I54d1Yop5lJs1NU4Q9wV5A==




Partitioned (Y/N)? Y




Date: 4/16/2012




Financial Stability Survey
Model questions utilize the ACSI methodology to determine scores and impacts


ELEMENTS (drivers of satisfaction)

CUSTOMER SATISFACTION

FUTURE BEHAVIORS

MQ Label

MQ Label

MQ Label


Online Transparency (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Return (1=Very Unlikely, 10=Very Likely)

Online Transparency - Disclose Please rate how thoroughly this office discloses information about what this company is doing.
Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)

Return How likely are you to return to this site?

Online Transparency - Quick Please rate your perception of how quickly information about this office is made available on this site.
Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)

Online Transparency - Access Please rate how well information about this office's actions can be accessed by the public on this site.
Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)

Recommend How likely are you to recommend this site to someone else?


Look and Feel (1=Poor, 10=Excellent, Don't Know)




Primary Resource (1=Very Unlikely, 10=Very Likely)

Look and Feel - Appeal Please rate the visual appeal of this site.



Primary Resource How likely are you to use this site as your primary resource for obtaining information regarding the Troubled Asset Relief Program (TARP)?

Look and Feel - Balance Please rate the balance of graphics and text on this site.




Trust (1=Strongly Disagree, 10=Strongly Agree)

Look and Feel - Readability Please rate the readability of the pages on this site.



Trust - Best Interests I can count on this office to act in my best interests.


Content (1=Poor, 10=Excellent, Don't Know)



Trust - Trustworthy I consider this office to be trustworthy.

Content - Accuracy Please rate your perception of the accuracy of information on this site.



Trust - Do Right This office can be trusted to do what is right.

Content - Quality Please rate the quality of information on this site.





Content - Freshness Please rate the freshness of content on this site.






Navigation (1=Poor, 10=Excellent, Don't Know)





Navigation - Organized Please rate how well the site is organized.






Navigation - Options Please rate the options available for navigating this site.






Navigation - Layout Please rate how well the site layout helps you find what you are looking for.






Navigation - Clicks Please rate the number of clicks to get where you want on this site.







Plain Language (1=Poor, 10=Excellent, Don't Know)






Plain Language - Clear Please rate the clarity of the wording on this site.






Plain Language - Understandable Please rate how well you understand the wording on this site.






Plain Language - Concise Please rate this site on its use of short, clear sentences.







Site Performance (1=Poor, 10=Excellent, Don't Know)






Site Performance - Loading Please rate how quickly pages load on this site.






Site Performance - Consistency Please rate the consistency of speed from page to page on this site.






Site Performance - Errors Please rate the ability to load pages without getting error messages on this site.







Sheet 2: Current CQs

Model Instance Name: red & strike-through: DELETE
Financial Stability Survey underlined & italicized: RE-ORDER
MID: I54d1Yop5lJs1NU4Q9wV5A== pink: ADDITION

blue + -->: REWORDING
Date: 5/19/15

FinancialStability.GOV CUSTOM QUESTION LIST
QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Labels
MCW0421
How often do you visit this site? This is my first time
Drop down, select one S Y
Visit Frequency


Daily







About once a week







About once a month







Every few months





MCW0422
What is your role in visiting the site today? Realtor B Drop down, select one S Y Skip Logic Group Role


Academia /Student







General public







Banker or financial institution







Congress







Homeowner







Consultant/Advisor







Researcher







Attorney







Government oversight body







Government Agency (not oversight)







Press or media







Other A




LON0029752 A Please specify what your role is in visiting the site today.

Text area, no char limit
N
Other role
LON0029753 B Did you visit the Making Home Affordable website prior to coming to the Financial Stability site? Yes C Drop down, select one S Y
Visited MHA


No





LON0029754 C What type of information from the MHA site brought you over to Financial Stability?

Text area, no char limit
N
Info from MHA
MCW0423
Which section of the Financial Stability site did you primarily visit today? About TARP
Checkbox, one-up vertical M Y Skip Logic Group Section


TARP Programs







Housing Programs







Reports







Briefing Room/Newsroom







Doing Business with Financial Stability/Procurement





MCW0424
What is your primary reason(s) for visiting the site today? I want to know who received TARP funds
Checkbox, one-up vertical M Y Skip Logic Group Primary Reason


Check on the status of TARP investments







Learn more about TARP or the financial stability plan







Get help with my mortgage







Review the contracts awarded with TARP funds







Read press releases about TARP







Find reports about TARP







Get information on Executive Compensation restrictions







Other A




MCW0425 A Please specify your other reason for visiting.

Text area, no char limit
N
Other reason
MCW0427
What type of information are you interested in on this site? Daily TARP Update
Checkbox, one-up vertical M Y
Data type


Monthly Report (105(a) Report to Congress)







Dividends & Interest Report







TARP Transactions Report







MHA Housing Report







Other Reports (Retrospectives, Citizens Report, Agency Financial Report etc.)







General TARP information A






Contracts







Graphs







Other Resources B






Executive Compensation information





JAC0084125 A What TARP information were you specifically interested in during your visit?

Text area, no char limit
N
TARP info interest
JAC0084124 B What other resources were you specifically interested in during your visit?

Text area, no char limit
N
Other Resources interest
MCW0428
Did you find what you were looking for? Yes - I found what I was looking for
Drop down, select one S Y
Find Info


No - I did not find what I was looking for A






I don't know yet, because I'm still looking A




MCW0429 A Please tell us what you were trying to do or find.

Text area, no char limit
N
Info not found
MCW0430
How did you primarily navigate the site today? Left-hand Navigation Bar A Drop down, select one S Y Skip Logic Group Method


Links within the Page A






Search B




MCW0431 A How would you primarily describe your navigation experience on the Financial Stability site today? Had no difficulty
Radio button, one-up vertical S Y Skip Logic Group Navigation


Layout/organization of the pages is not intuitive







Too much text or clutter on pages, hard to select appropriate content







Links/labels are not clear A1






Links did not take me where I expected A2






Encountered broken links A3






Other C




JAC0084128 A1 Which links/labels were not clear?

Text area, no char limit
N
Unclear links
JAC0084127 A2 Which links did not take you where you expected?

Text area, no char limit
N
Links lead to unexpected
JAC0084126 A3 Which links/labels were broken?

Text area, no char limit
N
Broken links
LON0029761 C Please specify the other navigation difficulty you encountered.

Text area, no char limit
N
Other nav difficulty
MCW0432 B Please tell us about your search experience. Search results were helpful
Radio button, one-up vertical S Y
Search


Too many results







Not enough results







Results were not relevant







Other D




LON0029764 D Please specify the other search difficulty you encountered.

Text area, no char limit
N
Other search diff
MCW0433
What other information would you like to see added to the Financial Stability site?

Text area, no char limit
N
Other Info
MCW0434
If you could identify one improvement to the website, what would that improvement be?

Text area, no char limit
N
Improvement











Sheet 3: CQs (5-26-15)

Model Instance Name: red & strike-through: DELETE
Financial Stability Survey underlined & italicized: RE-ORDER
MID: I54d1Yop5lJs1NU4Q9wV5A== pink: ADDITION

blue + -->: REWORDING
Date: 5/19/15

FinancialStability.GOV CUSTOM QUESTION LIST
QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Labels
MCW0421
How often do you visit this site? This is my first time
Drop down, select one S Y
Visit Frequency


Daily







About once a week







About once a month







Every few months





MCW0422
In what capacity are you visiting this site? What is your role in visiting the site today? Home Owner or Realtor B Drop down, select one S Y Skip Logic Group Role


Academia /Student







General public







Banker or financial institution







Congress







Homeowner







Consultant/Advisor







Researcher







Attorney







Government oversight body







Government Agency (not oversight)







Press or media







Other A




LON0029752 A Please specify your other role or capacity you are visiting the site.

Text area, no char limit
N
Other role
LON0029753 B Did you visit the Making Home Affordable website prior to coming to the Financial Stability site? Yes C Drop down, select one S Y
Visited MHA


No





LON0029754 C What type of information from the MHA site brought you over to Financial Stability?

Text area, no char limit
N
Info from MHA
MCW0423
Which section of the Financial Stability site did you primarily visit today? About TARP
Checkbox, one-up vertical M Y Skip Logic Group Section


TARP Programs







Housing Programs







Reports







Briefing Room/Newsroom







Doing Business with Financial Stability/Procurement





MCW0424
What is your primary reason(s) for visiting the site today? I want to know who received TARP funds
Checkbox, one-up vertical M Y Skip Logic Group Primary Reason


Check on the status of TARP investments







Learn more about TARP or the financial stability plan







Get help with my mortgage







Review the contracts awarded with TARP funds







Read press releases about TARP







Find reports about TARP







Get information on Executive Compensation restrictions







Other A




MCW0425 A Please specify your other reason for visiting.

Text area, no char limit
N
Other reason
MCW0427
What type of information are you interested in on this site? Daily TARP Update
Checkbox, one-up vertical M Y
Data type


Monthly Report (105(a) Report to Congress)







Dividends & Interest Report







TARP Transactions Report







MHA Housing Report







Other Reports (Retrospectives, Citizens Report, Agency Financial Report etc.)







General TARP information A






Contracts







Graphs







Other Resources B






Executive Compensation information






A What TARP information were you specifically interested in during your visit?

Text area, no char limit
N
TARP info interest

B What other resources were you specifically interested in during your visit?

Text area, no char limit
N
Other Resources interest
MCW0428
Did you find what you were looking for? Yes - I found what I was looking for
Drop down, select one S Y
Find Info


No - I did not find what I was looking for A






I don't know yet, because I'm still looking A




MCW0429 A Please tell us what you were trying to do or find.

Text area, no char limit
N
Info not found
MCW0430
How did you primarily navigate the site today? Left-hand Navigation Bar A Drop down, select one S Y Skip Logic Group Method


Links within the Page A






Search B




MCW0431 A How would you primarily describe your navigation experience on the Financial Stability site today? Had no difficulty
Radio button, one-up vertical S Y Skip Logic Group Navigation


Layout/organization of the pages is not intuitive







Too much text or clutter on pages, hard to select appropriate content







Links/labels are are not clear A1






Links did not take me where I expected A2






Encountered broken links A3






Other C





A1 Which links/labels were not clear?

Text area, no char limit
N
Unclear links

A2 Which links did not take you where you expected?

Text area, no char limit
N
Links lead to unexpected

A3 Which links/labels were broken?

Text area, no char limit
N
Broken links
LON0029761 C Please specify the other navigation difficulty you encountered.

Text area, no char limit
N
Other nav difficulty
MCW0432 B Please tell us about your search experience. Search results were helpful
Radio button, one-up vertical S Y
Search


Too many results







Not enough results







Results were not relevant







Other D




LON0029764 D Please specify the other search difficulty you encountered.

Text area, no char limit
N
Other search diff
MCW0433
What other information would you like to see added to the Financial Stability site?

Text area, no char limit
N
Other Info
MCW0434
If you could identify one improvement to the website, what would that improvement be?

Text area, no char limit
N
Improvement











Sheet 4: CQs (5-22-13)

Model Instance Name: red & strike-through: DELETE
Financial Stability Survey underlined & italicized: RE-ORDER
MID: I54d1Yop5lJs1NU4Q9wV5A== pink: ADDITION

blue + -->: REWORDING
Date: 5/21/2013

FinancialStability.GOV CUSTOM QUESTION LIST
QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Labels
MCW0421
How often do you visit this site? This is my first time
Drop down, select one S Y
Visit Frequency


Daily







About once a week







About once a month







Every few months





MCW0422
In what capacity are you visiting this site? Home Owner or Realtor B Drop down, select one S Y Skip Logic Group Role


Academia /Student







General public







Banker or financial institution







Congress







Government oversight body







Government Agency (not oversight)







Press or media







Other A




LON0029752 A Please specify your other role or capacity you are visiting the site.

Text area, no char limit
N
Other role
LON0029753 B Did you visit the Making Home Affordable website prior to coming to the Financial Stability site? Yes C Drop down, select one S Y
Visited MHA


No





LON0029754 C What type of information from the MHA site brought you over to Financial Stability?

Text area, no char limit
N
Info from MHA
MCW0423
Which section of the Financial Stability site did you primarily visit today? About TARP
Checkbox, one-up vertical M Y Skip Logic Group Section


TARP Programs







Housing Programs







Reports







Briefing Room/Newsroom







Doing Business with Financial Stability/Procurement





MCW0424
What is your primary reason(s) for visiting the site today? I want to know who received TARP funds
Checkbox, one-up vertical M Y Skip Logic Group Primary Reason


Check on the status of TARP investments







Learn more about TARP or the financial stability plan







Get help with my mortgage







Review the contracts awarded with TARP funds







Read press releases about TARP







Find reports about TARP







Get information on Executive Compensation restrictions







Other A




MCW0425 A Please specify your other reason for visiting.

Text area, no char limit
N
Other reason
MCW0427
What type of information are you interested in on this site? Daily TARP Update
Checkbox, one-up vertical M Y
Data type


Monthly Report (105(a) Report to Congress)







Dividends & Interest Report







TARP Transactions Report







MHA Housing Report







Other Reports (Retrospectives, Citizens Report, Agency Financial Report etc.)







General TARP information







Contracts







Graphs







Other Resources







Executive Compensation information





MCW0428
Did you find what you were looking for? Yes - I found what I was looking for
Drop down, select one S Y
Find Info


No - I did not find what I was looking for A






I don't know yet, because I'm still looking A




MCW0429 A Please tell us what you were trying to do or find.

Text area, no char limit
N
Info not found
MCW0430
How did you primarily navigate the site today? Left-hand Navigation Bar A Drop down, select one S Y Skip Logic Group Method


Links within the Page A






Search B




MCW0431 A How would you primarily describe your navigation experience on the Financial Stability site today? Had no difficulty
Radio button, one-up vertical S Y
Navigation


Layout/organization of the pages is not intuitive







Too much text or clutter on pages, hard to select appropriate content







Links/labels are are not clear







Links did not take me where I expected







Encountered broken links







Other C




LON0029761 C Please specify the other navigation difficulty you encountered.

Text area, no char limit
N
Other nav difficulty
MCW0432 B Please tell us about your search experience. Search results were helpful
Radio button, one-up vertical S Y
Search


Too many results







Not enough results







Results were not relevant







Other D




LON0029764 D Please specify the other search difficulty you encountered.

Text area, no char limit
N
Other search diff
MCW0433
What other information would you like to see added to the Financial Stability site?

Text area, no char limit
N
Other Info
MCW0434
If you could identify one improvement to the website, what would that improvement be?

Text area, no char limit
N
Improvement











Sheet 5: CQs (5-20-13)

Model Instance Name: red & strike-through: DELETE
Financial Stability Survey underlined & italicized: RE-ORDER
MID: I54d1Yop5lJs1NU4Q9wV5A== pink: ADDITION

blue + -->: REWORDING
Date: 5/14/2013

FinancialStability.GOV CUSTOM QUESTION LIST
QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Labels
MCW0421
How often do you visit this site? This is my first time
Drop down, select one S Y
Visit Frequency


Daily







About once a week







About once a month







Every few months





MCW0422
In what capacity are you visiting this site? Home Owner or Realtor B Drop down, select one S Y Skip Logic Group Role


Academia /Student







General public







Banker or financial institution







Congress







Government oversight body







Government Agency (not oversight)







Press or media







Other A





A Please specify your other role or capacity you are visiting the site.

Text area, no char limit
N
Other role

B Did you visit the Making Home Affordable website prior to coming to the Financial Stability site? Yes C Drop down, select one S Y
Visited MHA


No






C What type of information from the MHA site brought you over to Financial Stability?

Text area, no char limit
Y
Info from MHA
MCW0423
Which section of the Financial Stability site did you primarily visit today? About TARP
Checkbox, one-up vertical M Y Skip Logic Group Section


TARP Programs







Bank Programs







Credit Market Programs







Housing Programs







Auto Industry







American International Group (AIG)







Reports







Briefing Room/Newsroom







About Financial Stability







Doing Business with Financial Stability/Procurement







Contact Us







Executive Compensation





MCW0424
What is your primary reason(s) for visiting the site today? I want to know who received TARP funds
Checkbox, one-up vertical M Y Skip Logic Group Primary Reason


Check on the status of TARP investments







Learn more about TARP or the financial stability plan







Contact someone at Treasury







Get help with my mortgage







Do business with OFS







Learn more about the TARP funded programs







Learn what OFS does







Review the contracts awarded with TARP funds







Read or write a story concerning TARP/financial stability







Read press releases about TARP







Find reports about TARP







Get information on Executive Compensation restrictions







Other A




MCW0425 A Please specify your other reason for visiting.

Text area, no char limit
N
Other reason
MCW0426
Did you download any data? Yes A Drop down, select one S Y Skip Logic Group Download Data


No







Not applicable





MCW0427
What type of information are you interested in on this site? Daily TARP Update Report (TARP Daily)
Checkbox, one-up vertical M Y
Data type


Monthly Report (105(a) Report to Congress)







Dividends & Interest Report







TARP Transactions Report







MHA Housing Report







Other Reports (Retrospectives, Citizens Report, Agency Financial Report etc.)







General TARP information







Press Releases







Contracts







Graphs







FAQs







Other Resources







Executive Compensation information





MCW0428
Did you find what you were looking for? Yes - I found what I was looking for
Drop down, select one S Y
Find Info


No - I did not find what I was looking for A






I don't know yet, because I'm still looking A




MCW0429 A Please tell us what you were trying to do or find.

Text area, no char limit
N
Info not found
MCW0430
How did you primarily navigate the site today? Left-hand Navigation Bar A Drop down, select one S Y Skip Logic Group Method


Links within the Page A






Search B




MCW0431 A How would you primarily describe your navigation experience on the Financial Stability site today? Had no difficulty
Radio button, one-up vertical S Y
Navigation


Too many links







Too few links







Layout/organization of the pages is not intuitive







Too much text or clutter on pages, hard to select appropriate content







Links/labels are difficult to understand are not clear







Often could not determine the best link







Links did not take me where I expected







Could not get started or did not know where to begin







Encountered broken links







Navigated to general area but could not find specific content







Could not navigate back to previous information







Other C





C Please specify the other navigation difficulty you encountered.

Text area, no char limit
N
Other nav difficulty
MCW0432 B Please tell us about your search experience. Search results were helpful
Radio button, one-up vertical S Y
Search


Too many results







Not enough results







No results







Results were too similar/redundant







Results were not relevant







Not sure what words to use







Required too many refinements







Search speed was too slow







Other D





D Please specify the other search difficulty you encountered.

Text area, no char limit
N
Other search diff
MCW0433
What other information would you like to see added to the Financial Stability site?

Text area, no char limit
N
Other Info
MCW0434
If you could identify one improvement to the website, what would that improvement be?

Text area, no char limit
N
Improvement












Sheet 6: CQs (5-7-12)

Model Instance Name: red & strike-through: DELETE
Financial Stability Survey underlined & italicized: RE-ORDER
MID: pink: ADDITION

blue + -->: REWORDING
Date: 5/4/2012

FinancialStability.GOV CUSTOM QUESTION LIST
QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Labels
MCW0421
How often do you visit this site? This is my first time
Drop down, select one S Y
Visit Frequency


Daily







About once a week







About once a month







Every few months





MCW0422
In what capacity are you visiting this site? Home Owner or Realtor
Drop down, select one S Y Skip Logic Group Role


Academia /Student







General public







Banker or financial institution







Congress







Government oversight body







Government Agency (not oversight)







Press or media







Other





MCW0423
Which section of the Financial Stability site did you primarily visit today? About TARP
Checkbox, one-up vertical M Y Skip Logic Group Section


TARP Programs







Bank Programs







Credit Market Programs







Housing Programs







Auto Industry







American International Group (AIG)







Reports







Briefing Room/Newsroom







About Financial Stability







Doing Business with Financial Stability/Procurement







Contact Us







Executive Compensation





MCW0424
What is your primary reason(s) for visiting the site today? I want to know who received TARP funds
Checkbox, one-up vertical M Y Skip Logic Group Primary Reason


Check on the status of TARP investments







Learn more about TARP or the financial stability plan







Contact someone at Treasury







Get help with my mortgage







Do business with OFS







Learn more about the TARP funded programs







Learn what OFS does







Review the contracts awarded with TARP funds







Read or write a story concerning TARP/financial stability







Read press releases about TARP







Find reports about TARP







Get information on Executive Compensation restrictions







Other A




MCW0425 A Please specify your reason.

Text area, no char limit
N
Other reason
MCW0426
Did you download any data? Yes A Drop down, select one S Y Skip Logic Group Download Data


No







Not applicable





MCW0427 A What type of data did you download? Daily Report (TARP Daily)
Checkbox, one-up vertical M Y
Data type


Monthly Report (e.g. 105(a) Report to Congress, Dividends & Interest, TARP Transactions, MHA Housing Report)







Other Reports (Retrospectives, Citizens Report, Agency Financial Report etc.)







Press Releases







Contracts







Graphs







FAQs







Other Resources







Executive Compensation information





MCW0428
Did you find what you were looking for? Yes - I found what I was looking for
Drop down, select one S Y
Find Info


No - I did not find what I was looking for A






I don't know yet, because I'm still looking A




MCW0429 A Please tell us what you were trying to do or find.

Text area, no char limit
N
Info not found
MCW0430
How did you primarily navigate the site today? Left-hand Navigation Bar A Drop down, select one S Y Skip Logic Group Method


Right-hand Navigation Buttons A






Links within the Page A






Search B




MCW0431 A How would you primarily describe your navigation experience on the Financial Stability site today? Had no difficulty
Radio button, one-up vertical S Y
Navigation


Too many links







Too few links







Links/labels are difficult to understand







Often could not determine the best link







Links did not take me where I expected







Could not get started or did not know where to begin







Had technical difficulties (e.g. broken links, error messages)







Navigated to general area but could not find specific content







Could not navigate back to previous information







Other





MCW0432 B Please tell us about your search experience. Search results were helpful
Radio button, one-up vertical S Y
Search


Too many results







Not enough results







No results







Results were too similar/redundant







Results were not relevant







Not sure what words to use







Required too many refinements







Search speed was too slow







Other





MCW0433
What other information would you like to see added to the Financial Stability site?

Text area, no char limit
N
Other Info
MCW0434
If you could identify one improvement to the website, what would that improvement be?

Text area, no char limit
N
Improvement










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File Modified0000-00-00
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