Form 30678 A3 30678 A3 Q_NHTSAmain_Web_Browse_20172112_DOT (1)

E-Government Website Customer Satisfaction Surveys

Q_NHTSAmain_Web_Browse_20172112_DOT (1).xlsx

Mapping and Questionnaire Documents IA 30678 A3 (NHTSA)

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Qsts
Current CQs2
CQs (12-21-17)
Current CQs2
CQ Update(9-12-17)
CQs (4-18-17)


Sheet 1: Welcome and Thank You Text






Welcome and Thank You Text















Welcome Text
Thank You Text




Thank you for visiting [Company/Site/Agency]. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

Thank you for taking our survey - and for helping us serve you better. We appreciate your input!






























Welcome Text - Alternate
Thank You Text - Alternate




Thank you for visiting [Company/Site/Agency]. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the [Company/Site/Agency]. Please take a few minutes to give us your feedback. All results are strictly confidential.
Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.
































































































Sheet 2: Model Qsts

Model Name
NHTSA v2



Red & Strike-Through: Delete
Model ID
VZcAA4QoMBcBRhpA15JEEA4C



Underlined & Italicized: Re-order
Partitioned
2MQ



Pink: Addition
Date
11/18/2015



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Return (1=Very Unlikely, 10=Very Likely)
1 Look and Feel - Appeal Please rate the visual appeal of this site. 16 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
19 Return How likely are you to return to the NHTSA.gov site?
2 Look and Feel - Balance Please rate the balance of graphics and text on this site. 17 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)
3 Look and Feel - Readability Please rate the readability of the pages on this site. 18 Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
20 Recommend How likely are you to recommend NHTSA.gov to someone else?


Site Performance (1=Poor, 10=Excellent, Don't Know)




Primary Resource (1=Very Unlikely, 10=Very Likely)
4 Site Performance - Loading Please rate how quickly pages load on this site.


21 Primary Resource How likely are you to use NHTSA.gov as your primary resource for obtaining information from this agency?
5 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.




Trust (1=Strongly Disagree, 10=Strongly Agree)
6 Site Performance - Completeness Please rate how completely the page content loads on this site.


22 Trust - Best Interests I can count on NHTSA to act in my best interests.


Navigation (1=Poor, 10=Excellent, Don't Know)


23 Trust - Trustworthy I consider NHTSA to be trustworthy.
7 Navigation - Organized Please rate how well this site is organized.


24 Trust - Do Right NHTSA can be trusted to do what is right.
8 Navigation - Options Please rate the options available for navigating this site.




Future Participation (1=Very Unlikely, 10=Very Likely)
9 Navigation - Layout Please rate how well the site layout helps you find what you need.


25 Future Participation How likely are you to express your thoughts or ideas to NHTSA in the next 90 days?


Information Browsing (1=Poor, 10=Excellent, Don't Know)





10 Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this site.





11 Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.





12 Information Browsing - Features Please rate how well the features on the site help you find the information you need.







Site Information (1=Poor, 10=Excellent, Don't Know)





13 Site Information - Thoroughness Please rate the thoroughness of information provided on this site.





14 Site Information - Understandable Please rate how understandable this site’s information is.





15 Site Information - Answers Please rate how well the site’s information provides answers to your questions.




































































































































Sheet 3: Current CQs2

Model Name NHTSA v2



Red & Strike-Through: Delete

Model ID VZcAA4QoMBcBRhpA15JEEA4C



Underlined & Italicized: Re-order
Partitioned 2MQ



Pink: Addition
Date 11/18/2015



Blue: Reword








QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
BAN6358Q001

How frequently do you visit this site? Daily
Y Radio button, one-up vertical Skip Logic Group Visit Frequency




Two to three times per week








About once a month








Every few months








Every 6 months or less








This is my first time visiting this site




BAN6358Q002

What best describes your role during your site visit today? State or local government employee
Y Drop down, select one Skip Logic Group Role




Parent








Child care provider/Caregiver








Consumer








Traffic Safety Advocate








Manufacturer








Industry group member








Researcher








Other A



BAN6358Q003
A Other best describes your role

N Text area, no char limit Skip Logic Group Other role
BAN6358Q004

What type(s) of information were you looking for on the site? (Please select all that apply.) Driving Safety (alcohol, texting/cell phones, car seats, seat belts, bicycles, motorcycles, pedestrians, driver education, school buses, etc.) F Y Checkbox, one-up vertical Skip Logic Group Vehicle Info




Vehicle Safety (air bags, brakes, recalls & defects, complaints, tires, etc.) H







Research (Crash Injury Research (CIREN), Driver Simulation (NADS), Event Data Recorder (EDR), etc.)








Data (National Automotive Sampling System (NASS), Fatality Analysis Reporting System (FARS), National Driver Register, Special Crash Investigations (SCI), etc.)








Laws & Regulations (air bags, fuel economy, seat belts, tires, etc.)








About NHTSA (Administrator, calendar, jobs, press releases, etc.)








Other A



BAN6358Q005
A Other information

N Text area, no char limit Skip Logic Group Other Vehicle Info
BAN6358Q006
F What type(s) of driving safety information were you looking for? (Please select all that apply.) Aggressive Driving
Y Checkbox, one-up vertical Skip Logic Group Driving Safety




Bicycles








Child Safety (car seats) B







Distracted Driving (text or call)








Driver Education








Enforcement & Justice Services








Impaired Driving (alcohol)








Motorcycles








Occupant Protection (seat belts)








Pedestrians








Research & Evaluation








School Buses








Other G



BAN6358Q007
G Other driving safety information

N Text area, no char limit Skip Logic Group Other Driving Safety
BAN6358Q008
B What type(s) of car seat information were you looking for? (Please select all that apply.) Car seat recalls
Y Checkbox, one-up vertical Skip Logic Group Car seat info




Seat ratings








Inspection center locations








Car seat installation information








Instructional videos








Other C



BAN6358Q009
C Other car seat information

N Text area, no char limit Skip Logic Group Other car seat info
BAN6358Q010
H What type(s) of vehicle safety information were you looking for? (Please select all that apply.) Air Bags J Y Checkbox, one-up vertical Skip Logic Group Vehicle Safety




Brakes








Odometer Fraud








Other Equipment (head restraints, vehicle backover avoidance technology, transportation recorders)








Recalls & Defects or Complaints








Test Procedures








Tires








Vehicle-Related Theft








Other I



BAN6358Q011
J Why were you looking for information on air bags? Curiosity - just browsing
Y Checkbox, one-up vertical Skip Logic Group Air bag - why




My car is recalled and I want to learn what to do next








Check air bag recall information to see if my car is included








Other K



BAN6358Q012
K For what other reason were you looking for air bag information?

N Text area, no char limit Skip Logic Group OE_Air Bag info
BAN6358Q013
I Other vehicle safety information

N Text area, no char limit Skip Logic Group Other Vehicle Safety
BAN6358Q014

What made you decide to look for this type of information?

N Text area, no char limit
Why Looking for Info
BAN6358Q015

Did you try to search for recalls on a vehicle today? Yes A Y Radio button, one-up vertical Skip Logic Group VIN recall search




No



BAN6358Q016
A Did you use the VIN search tool today? Yes B,C,F Y Radio button, one-up vertical Skip Logic Group VIN search




No G







Don't know




BAN6358Q017
B Was the explanation clear for which kind of recalls the VIN search tool covers and does not cover? Yes
Y Radio button, one-up vertical Skip Logic Group VIN clear expl




No BB







Don't know




BAN6358Q018
BB What was not clearly explained?

N Text area, no char limit Skip Logic Group OE VIN clear expl
BAN6358Q019
C Which best describes your experience with the VIN search tool today? I received Recall Results for my VIN D,E Y Radio button, one-up vertical Skip Logic Group VIN experience




I submitted my VIN, but got an error message








I could not submit my VIN in the search field








Other CC



BAN6358Q020
CC Describe your experience with the VIN search tool.

N Text area, no char limit Skip Logic Group OE VIN exper
BAN6358Q021
D Was the information given in the Recall Results clear? Yes
Y Radio button, one-up vertical Skip Logic Group VIN results clear




No DD



BAN6358Q022
DD What was not clear about the Recall Results?

N Text area, no char limit Skip Logic Group OE VIN results not clear
BAN6358Q023
E Did the Recall Results give you the information you needed about any potential issue and next steps to take? Yes
Y Radio button, one-up vertical Skip Logic Group VIN info needed




No EE







Don't know




BAN6358Q024
EE What other information would you like to have?

N Text area, no char limit Skip Logic Group OE VIN info needed
BAN6358Q025
F Did you search for additional safety information by make/model/year? Yes FF Y Radio button, one-up vertical Skip Logic Group VIN search addtl



No




TAR0203287
FF Did you have any difficulty finding where to search for safety information by make/year/model? Yes
Y Radio button, one-up vertical Skip Logic Group* Difficulty Find MYM




No




TAR0203308
FF How was your experience searching for safety information by make/year/model? Search met my needs
Y Radio button, one-up vertical Skip Logic Group* MYM search experience




Did not get the information I needed








Had another issue with the search F1



TAR0203311
F1 Please describe your issue.

N Text area, no char limit Skip Logic Group* OE_MYM Issue
BAN6358Q026
G Why didn't you use the VIN search tool today? (Please select all that apply.) I could not find the VIN search tool
Y Checkbox, one-up vertical Skip Logic Group VIN search not used




I did not have my VIN available at the time








I do not know how to find my VIN








I searched by make/model/year instead








I found what I needed without doing a search








Other GG



BAN6358Q027
GG Why else didn't you use the VIN search tool?

N Text area, no char limit Skip Logic Group OE VIN search not used
BAN6358Q036

How do you want to use the information you were looking for today?  For personal research
Y Radio button, one-up vertical
Use information




To research for work








To research for school








Not applicable




BAN6358Q037

More specifically, how will you use the information. Please be brief. (Ex: To decide what vehicle to buy, to learn about a car seat I own, etc.)

N Text area, no char limit
OE_Use Info
BAN6358Q038

Were you able to find what you were looking for on the site today? Yes
Y Radio button, one-up vertical Skip Logic Group Accomplish




No E



BAN6358Q039
E What were you looking for that you could not find?

N Text area, no char limit Skip Logic Group Could not accomplish
BAN6358Q046

Did you have any trouble navigating the site today? Yes F Y Radio button, one-up vertical Skip Logic Group Navigation




No




BAN6358Q047
F What type of difficulty did you encounter with the navigation process? (Please select all that apply.) Too many links to choose from
Y Checkbox, one-up vertical Skip Logic Group Navigation difficulty




Links did not take me where I expected B







Links/labels were difficult to understand








Technical difficulties (e.g., broken links, error messages)








Other A



BAN6358Q048
A Other navigational difficulties

N Text area, no char limit Skip Logic Group Other navigation difficulty
BAN6358Q049
B Please tell us which links took you somewhere unexpected

N Text area, no char limit Skip Logic Group Unexpected Links
BAN6358Q050

Did you use the search feature today? Yes A, C Y Radio button, one-up vertical Skip Logic Group Search




No




BAN6358Q051
A Please describe your experience with the site's search feature.
I did not have any difficulty with the search feature
Y Checkbox, one-up vertical Skip Logic Group Search experience




Returned results that were too similar/redundant








Results were not relevant to my search terms or needs








Returned too many results








Returned not enough results








I was not sure what words to use in my search








Search speed was too slow








Search required too many refinements to get to what I wanted








Other B



BAN6358Q052
B Other search difficulties

N Text area, no char limit Skip Logic Group Other search difficulty
BAN6358Q053
C If you could make one improvement to the search feature, which of the following would you make? Narrow results by a specific date
Y Drop down, select one Skip Logic Group Search Improvement




Sort results by most popular to least popular








Narrow by searching within the first set of results I receive








Search the document by type (e.g., pdf, doc, wav, etc.)








Other improvement suggestion: D



BAN6358Q054
D What other search improvement suggestion would you make?

N Text area, no char limit Skip Logic Group OE_Search Improvement
BAN6358Q059

Have you seen or heard of any program(s) or campaign(s) that NHTSA is currently running? (Please select all that apply.) Drive sober or get pulled over (Campaign against drunk driving)
Y Checkbox, one-up vertical Randomize Campaigns




Click it or ticket (Campaign for seat belt use)








Where's baby? Look before you lock. (Program against leaving children in hot cars - Heatstroke, Hypothermia)








Securing our most precious cargo. (Program promoting child passenger safety)








One text or call could wreck it all. (Campaign against distracted driving)








Tire Wise (Campaign with tire safety information)








Government 5-Star Safety Ratings (Campaign with vehicle safety information)








If you're texting, you're not driving. (Campaign against distracted driving)








Ride Sober or Get Pulled Over.  (Campaign against drinking while operating motorcycle)








Child Passenger Safety Week (Campaign promoting safety for child passengers)








National Seat Check Saturday  (Child car seats – proper installation)








Child Car Safety (Child car seats)








Right Car Seat    (Child car seats)








Seatbelt Safety for 8-14 year olds (Appropriate car seat/seatbelt use for older children)








U Drive. U Text. U Pay.  Or  You Drive. You Text. You Pay. (Campaign against distracted driving)








Buzzed Driving is Drunk Driving. (Campaign against drunk driving)








Everyone is a pedestrian.  (Campaign to improve pedestrian safety)








I have not seen or heard any program or campaign.


Mutually Exclusive, Anchor Answer Choice
BAN6358Q060

Thinking of all the of the websites where you search for information on a regular basis, which one site do you believe to be your ideal site?

N Text area, no char limit
OE - Ideal site
BAN6358Q061

What additional features or options would you most like to see added to the NHTSA site?

N Text area, no char limit
OE - Additional features

Sheet 4: CQs (12-21-17)

Model Name NHTSA v2



Red & Strike-Through: Delete

Model ID VZcAA4QoMBcBRhpA15JEEA4C



Underlined & Italicized: Re-order
Partitioned 2MQ



Pink: Addition
Date 11/18/2015



Blue: Reword








QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
BAN6358Q001

How frequently do you visit this site? Daily
Y Radio button, one-up vertical Skip Logic Group Visit Frequency




Two to three times per week








About once a month








Every few months








Every 6 months or less








This is my first time visiting this site




BAN6358Q002

What best describes your role during your site visit today? State or local government employee
Y Drop down, select one Skip Logic Group Role




Parent








Child care provider/Caregiver








Consumer








Traffic Safety Advocate








Manufacturer








Industry group member








Researcher








Other A



BAN6358Q003
A Other best describes your role

N Text area, no char limit Skip Logic Group Other role
BAN6358Q004

What type(s) of information were you looking for on the site? (Please select all that apply.) Driving Safety (alcohol, texting/cell phones, car seats, seat belts, bicycles, motorcycles, pedestrians, driver education, school buses, etc.) F Y Checkbox, one-up vertical Skip Logic Group Vehicle Info




Vehicle Safety (air bags, brakes, recalls & defects, complaints, tires, etc.) H







Research (Crash Injury Research (CIREN), Driver Simulation (NADS), Event Data Recorder (EDR), etc.)








Data (National Automotive Sampling System (NASS), Fatality Analysis Reporting System (FARS), National Driver Register, Special Crash Investigations (SCI), etc.)








Laws & Regulations (air bags, fuel economy, seat belts, tires, etc.)








About NHTSA (Administrator, calendar, jobs, press releases, etc.)








Other A



BAN6358Q005
A Other information

N Text area, no char limit Skip Logic Group Other Vehicle Info
BAN6358Q006
F What type(s) of driving safety information were you looking for? (Please select all that apply.) Aggressive Driving
Y Checkbox, one-up vertical Skip Logic Group Driving Safety




Bicycles








Child Safety (car seats) B







Distracted Driving (text or call)








Driver Education








Enforcement & Justice Services








Impaired Driving (alcohol)








Motorcycles








Occupant Protection (seat belts)








Pedestrians








Research & Evaluation








School Buses








Other G



BAN6358Q007
G Other driving safety information

N Text area, no char limit Skip Logic Group Other Driving Safety
BAN6358Q008
B What type(s) of car seat information were you looking for? (Please select all that apply.) Car seat recalls
Y Checkbox, one-up vertical Skip Logic Group Car seat info




Seat ratings








Inspection center locations








Car seat installation information








Instructional videos








Other C



BAN6358Q009
C Other car seat information

N Text area, no char limit Skip Logic Group Other car seat info
BAN6358Q010
H What type(s) of vehicle safety information were you looking for? (Please select all that apply.) Air Bags J Y Checkbox, one-up vertical Skip Logic Group Vehicle Safety




Brakes








Odometer Fraud








Other Equipment (head restraints, vehicle backover avoidance technology, transportation recorders)








Recalls & Defects or Complaints








Test Procedures








Tires








Vehicle-Related Theft








Other I



BAN6358Q011
J Why were you looking for information on air bags? Curiosity - just browsing
Y Checkbox, one-up vertical Skip Logic Group Air bag - why




My car is recalled and I want to learn what to do next








Check air bag recall information to see if my car is included








Other K



BAN6358Q012
K For what other reason were you looking for air bag information?

N Text area, no char limit Skip Logic Group OE_Air Bag info
BAN6358Q013
I Other vehicle safety information

N Text area, no char limit Skip Logic Group Other Vehicle Safety
BAN6358Q014

What made you decide to look for this type of information?

N Text area, no char limit
Why Looking for Info
BAN6358Q015

Did you try to search for recalls on a vehicle today? Yes A Y Radio button, one-up vertical Skip Logic Group VIN recall search




No



BAN6358Q016
A Did you use the VIN search tool today? Yes B,C,F Y Radio button, one-up vertical Skip Logic Group VIN search




No G







Don't know




BAN6358Q017
B Was the explanation clear for which kind of recalls the VIN search tool covers and does not cover? Yes
Y Radio button, one-up vertical Skip Logic Group VIN clear expl




No BB







Don't know




BAN6358Q018
BB What was not clearly explained?

N Text area, no char limit Skip Logic Group OE VIN clear expl
BAN6358Q019
C Which best describes your experience with the VIN search tool today? I received Recall Results for my VIN D,E Y Radio button, one-up vertical Skip Logic Group VIN experience




I submitted my VIN, but got an error message








I could not submit my VIN in the search field








Other CC



BAN6358Q020
CC Describe your experience with the VIN search tool.

N Text area, no char limit Skip Logic Group OE VIN exper
BAN6358Q021
D Was the information given in the Recall Results clear? Yes
Y Radio button, one-up vertical Skip Logic Group VIN results clear




No DD



BAN6358Q022
DD What was not clear about the Recall Results?

N Text area, no char limit Skip Logic Group OE VIN results not clear
BAN6358Q023
E Did the Recall Results give you the information you needed about any potential issue and next steps to take? Yes
Y Radio button, one-up vertical Skip Logic Group VIN info needed




No EE







Don't know




BAN6358Q024
EE What other information would you like to have?

N Text area, no char limit Skip Logic Group OE VIN info needed
BAN6358Q025
F Did you search for additional safety information by make/model/year? Yes FF Y Radio button, one-up vertical Skip Logic Group VIN search addtl



No





FF Did you have any difficulty finding where to search for safety information by make/year/model? Yes
Y Radio button, one-up vertical Skip Logic Group* Difficulty Find MYM




No






FF How was your experience searching for safety information by make/year/model? Search met my needs
Y Radio button, one-up vertical Skip Logic Group* MYM search experience




Did not get the information I needed








Had another issue with the search F1





F1 Please describe your issue.

N Text area, no char limit Skip Logic Group* OE_MYM Issue
BAN6358Q026
G Why didn't you use the VIN search tool today? (Please select all that apply.) I could not find the VIN search tool
Y Checkbox, one-up vertical Skip Logic Group VIN search not used




I did not have my VIN available at the time








I do not know how to find my VIN








I searched by make/model/year instead








I found what I needed without doing a search








Other GG



BAN6358Q027
GG Why else didn't you use the VIN search tool?

N Text area, no char limit Skip Logic Group OE VIN search not used
BAN6358Q036

How do you want to use the information you were looking for today?  For personal research
Y Radio button, one-up vertical
Use information




To research for work








To research for school








Not applicable




BAN6358Q037

More specifically, how will you use the information. Please be brief. (Ex: To decide what vehicle to buy, to learn about a car seat I own, etc.)

N Text area, no char limit
OE_Use Info
BAN6358Q038

Were you able to find what you were looking for on the site today? Yes
Y Radio button, one-up vertical Skip Logic Group Accomplish




No E



BAN6358Q039
E What were you looking for that you could not find?

N Text area, no char limit Skip Logic Group Could not accomplish
BAN6358Q046

Did you have any trouble navigating the site today? Yes F Y Radio button, one-up vertical Skip Logic Group Navigation




No




BAN6358Q047
F What type of difficulty did you encounter with the navigation process? (Please select all that apply.) Too many links to choose from
Y Checkbox, one-up vertical Skip Logic Group Navigation difficulty




Links did not take me where I expected B







Links/labels were difficult to understand








Technical difficulties (e.g., broken links, error messages)








Other A



BAN6358Q048
A Other navigational difficulties

N Text area, no char limit Skip Logic Group Other navigation difficulty
BAN6358Q049
B Please tell us which links took you somewhere unexpected

N Text area, no char limit Skip Logic Group Unexpected Links
BAN6358Q050

Did you use the search feature today? Yes A, C Y Radio button, one-up vertical Skip Logic Group Search




No




BAN6358Q051
A Please describe your experience with the site's search feature.
I did not have any difficulty with the search feature
Y Checkbox, one-up vertical Skip Logic Group Search experience




Returned results that were too similar/redundant








Results were not relevant to my search terms or needs








Returned too many results








Returned not enough results








I was not sure what words to use in my search








Search speed was too slow








Search required too many refinements to get to what I wanted








Other B



BAN6358Q052
B Other search difficulties

N Text area, no char limit Skip Logic Group Other search difficulty
BAN6358Q053
C If you could make one improvement to the search feature, which of the following would you make? Narrow results by a specific date
Y Drop down, select one Skip Logic Group Search Improvement




Sort results by most popular to least popular








Narrow by searching within the first set of results I receive








Search the document by type (e.g., pdf, doc, wav, etc.)








Other improvement suggestion: D



BAN6358Q054
D What other search improvement suggestion would you make?

N Text area, no char limit Skip Logic Group OE_Search Improvement
BAN6358Q059

Have you seen or heard of any program(s) or campaign(s) that NHTSA is currently running? (Please select all that apply.) Drive sober or get pulled over (Campaign against drunk driving)
Y Checkbox, one-up vertical Randomize Campaigns




Click it or ticket (Campaign for seat belt use)








Where's baby? Look before you lock. (Program against leaving children in hot cars - Heatstroke, Hypothermia)








Securing our most precious cargo. (Program promoting child passenger safety)








One text or call could wreck it all. (Campaign against distracted driving)








Tire Wise (Campaign with tire safety information)








Government 5-Star Safety Ratings (Campaign with vehicle safety information)








If you're texting, you're not driving. (Campaign against distracted driving)








Ride Sober or Get Pulled Over.  (Campaign against drinking while operating motorcycle)








Child Passenger Safety Week (Campaign promoting safety for child passengers)








National Seat Check Saturday  (Child car seats – proper installation)








Child Car Safety (Child car seats)








Right Car Seat    (Child car seats)








Seatbelt Safety for 8-14 year olds (Appropriate car seat/seatbelt use for older children)








U Drive. U Text. U Pay.  Or  You Drive. You Text. You Pay. (Campaign against distracted driving)








Buzzed Driving is Drunk Driving. (Campaign against drunk driving)








Everyone is a pedestrian.  (Campaign to improve pedestrian safety)








I have not seen or heard any program or campaign.


Mutually Exclusive, Anchor Answer Choice
BAN6358Q060

Thinking of all the of the websites where you search for information on a regular basis, which one site do you believe to be your ideal site?

N Text area, no char limit
OE - Ideal site
BAN6358Q061

What additional features or options would you most like to see added to the NHTSA site?

N Text area, no char limit
OE - Additional features

Sheet 5: Current CQs2

Model Name NHTSA v2



Red & Strike-Through: Delete

Model ID VZcAA4QoMBcBRhpA15JEEA4C



Underlined & Italicized: Re-order
Partitioned 2MQ



Pink: Addition
Date 11/18/2015



Blue: Reword










QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
BAN6358Q001

How frequently do you visit this site? Daily A Y Radio button, one-up vertical Skip Logic Group Visit Frequency




Two to three times per week A







About once a month A







Every few months A







Every 6 months or less A







This is my first time visiting this site




JIB0158261
A During your visit today, did you notice the redesign of the NHTSA site? Yes B, C Y Radio button, one-up vertical Skip Logic Group New Site_Notice Redesign




No




JIB0158263
B How does the new site compare to the previous design? New site is better
Y Radio button, one-up vertical Skip Logic Group New Site_Compare




About the same








New site is worse B1



JIB0158264
B1 Please tell us why you feel the new site is worse than the previous site.

N Text area, no char limit Skip Logic Group OE_New Site_Compare
JIB0158262
C Please tell us whether you agree or disagree with the following statement:

The new site makes it easier to find the information I was looking for.
Strongly Disagree
Y Radio button, one-up vertical Skip Logic Group New Site_Task




Disagree








Neutral








Agree








Strongly Agree








Don't know




BAN6358Q002

What best describes your role during your site visit today? State or local government employee
Y Drop down, select one Skip Logic Group Role




Parent








Child care provider/Caregiver








Consumer








Traffic Safety Advocate








Manufacturer








Industry group member








Researcher








Other A



BAN6358Q003
A Other best describes your role

N Text area, no char limit Skip Logic Group Other role
BAN6358Q004

What type(s) of information were you looking for on the site? (Please select all that apply.) Driving Safety (alcohol, texting/cell phones, car seats, seat belts, bicycles, motorcycles, pedestrians, driver education, school buses, etc.) F Y Checkbox, one-up vertical Skip Logic Group Vehicle Info




Vehicle Safety (air bags, brakes, recalls & defects, complaints, tires, etc.) H







Research (Crash Injury Research (CIREN), Driver Simulation (NADS), Event Data Recorder (EDR), etc.)








Data (National Automotive Sampling System (NASS), Fatality Analysis Reporting System (FARS), National Driver Register, Special Crash Investigations (SCI), etc.)








Laws & Regulations (air bags, fuel economy, seat belts, tires, etc.)








About NHTSA (Administrator, calendar, jobs, press releases, etc.)








Other A



BAN6358Q005
A Other information

N Text area, no char limit Skip Logic Group Other Vehicle Info
BAN6358Q006
F What type(s) of driving safety information were you looking for? (Please select all that apply.) Aggressive Driving
Y Checkbox, one-up vertical Skip Logic Group Driving Safety




Bicycles








Child Safety (car seats) B







Distracted Driving (text or call)








Driver Education








Enforcement & Justice Services








Impaired Driving (alcohol)








Motorcycles








Occupant Protection (seat belts)








Pedestrians








Research & Evaluation








School Buses








Other G



BAN6358Q007
G Other driving safety information

N Text area, no char limit Skip Logic Group Other Driving Safety
BAN6358Q008
B What type(s) of car seat information were you looking for? (Please select all that apply.) Car seat recalls
Y Checkbox, one-up vertical Skip Logic Group Car seat info




Seat ratings








Inspection center locations








Car seat installation information








Instructional videos








Other C



BAN6358Q009
C Other car seat information

N Text area, no char limit Skip Logic Group Other car seat info
BAN6358Q010
H What type(s) of vehicle safety information were you looking for? (Please select all that apply.) Air Bags J Y Checkbox, one-up vertical Skip Logic Group Vehicle Safety




Brakes








Odometer Fraud








Other Equipment (head restraints, vehicle backover avoidance technology, transportation recorders)








Recalls & Defects or Complaints








Test Procedures








Tires








Vehicle-Related Theft








Other I



BAN6358Q011
J Why were you looking for information on air bags? Curiosity - just browsing
Y Checkbox, one-up vertical Skip Logic Group Air bag - why




My car is recalled and I want to learn what to do next








Check air bag recall information to see if my car is included








Other K



BAN6358Q012
K For what other reason were you looking for air bag information?

N Text area, no char limit Skip Logic Group OE_Air Bag info
BAN6358Q013
I Other vehicle safety information

N Text area, no char limit Skip Logic Group Other Vehicle Safety
BAN6358Q014

What made you decide to look for this type of information?

N Text area, no char limit
Why Looking for Info
BAN6358Q015

Did you try to search for recalls on a vehicle today? Yes A Y Radio button, one-up vertical Skip Logic Group VIN recall search




No



BAN6358Q016
A Did you use the VIN search tool today? Yes B,C,F Y Radio button, one-up vertical Skip Logic Group VIN search




No G







Don't know




BAN6358Q017
B Was the explanation clear for which kind of recalls the VIN search tool covers and does not cover? Yes
Y Radio button, one-up vertical Skip Logic Group VIN clear expl




No BB







Don't know




BAN6358Q018
BB What was not clearly explained?

N Text area, no char limit Skip Logic Group OE VIN clear expl
BAN6358Q019
C Which best describes your experience with the VIN search tool today? I received Recall Results for my VIN D,E Y Radio button, one-up vertical Skip Logic Group VIN experience




I submitted my VIN, but got an error message








I could not submit my VIN in the search field








Other CC



BAN6358Q020
CC Describe your experience with the VIN search tool.

N Text area, no char limit Skip Logic Group OE VIN exper
BAN6358Q021
D Was the information given in the Recall Results clear? Yes
Y Radio button, one-up vertical Skip Logic Group VIN results clear




No DD



BAN6358Q022
DD What was not clear about the Recall Results?

N Text area, no char limit Skip Logic Group OE VIN results not clear
BAN6358Q023
E Did the Recall Results give you the information you needed about any potential issue and next steps to take? Yes
Y Radio button, one-up vertical Skip Logic Group VIN info needed




No EE







Don't know




BAN6358Q024
EE What other information would you like to have?

N Text area, no char limit Skip Logic Group OE VIN info needed
BAN6358Q025
F Did you search for additional safety information by make/model/year? Yes
Y Radio button, one-up vertical Skip Logic Group VIN search addtl




No




BAN6358Q026
G Why didn't you use the VIN search tool today? (Please select all that apply.) I could not find the VIN search tool
Y Checkbox, one-up vertical Skip Logic Group VIN search not used




I did not have my VIN available at the time








I do not know how to find my VIN








I searched by make/model/year instead








I found what I needed without doing a search








Other GG



BAN6358Q027
GG Why else didn't you use the VIN search tool?

N Text area, no char limit Skip Logic Group OE VIN search not used
BAN6358Q036

How do you want to use the information you were looking for today?  For personal research
Y Radio button, one-up vertical
Use information




To research for work








To research for school








Not applicable




BAN6358Q037

More specifically, how will you use the information. Please be brief. (Ex: To decide what vehicle to buy, to learn about a car seat I own, etc.)

N Text area, no char limit
OE_Use Info
BAN6358Q038

Were you able to find what you were looking for on the site today? Yes
Y Radio button, one-up vertical Skip Logic Group Accomplish




No E



BAN6358Q039
E What were you looking for that you could not find?

N Text area, no char limit Skip Logic Group Could not accomplish
BAN6358Q046

Did you have any trouble navigating the site today? Yes F Y Radio button, one-up vertical Skip Logic Group Navigation




No




BAN6358Q047
F What type of difficulty did you encounter with the navigation process? (Please select all that apply.) Too many links to choose from
Y Checkbox, one-up vertical Skip Logic Group Navigation difficulty




Links did not take me where I expected B







Links/labels were difficult to understand








Technical difficulties (e.g., broken links, error messages)








Other A



BAN6358Q048
A Other navigational difficulties

N Text area, no char limit Skip Logic Group Other navigation difficulty
BAN6358Q049
B Please tell us which links took you somewhere unexpected

N Text area, no char limit Skip Logic Group Unexpected Links
BAN6358Q050

Did you use the search feature today? Yes A, C Y Radio button, one-up vertical Skip Logic Group Search




No




BAN6358Q051
A Please describe your experience with the site's search feature.
I did not have any difficulty with the search feature
Y Checkbox, one-up vertical Skip Logic Group Search experience




Returned results that were too similar/redundant








Results were not relevant to my search terms or needs








Returned too many results








Returned not enough results








I was not sure what words to use in my search








Search speed was too slow








Search required too many refinements to get to what I wanted








Other B



BAN6358Q052
B Other search difficulties

N Text area, no char limit Skip Logic Group Other search difficulty
BAN6358Q053
C If you could make one improvement to the search feature, which of the following would you make? Narrow results by a specific date
Y Drop down, select one Skip Logic Group Search Improvement




Sort results by most popular to least popular








Narrow by searching within the first set of results I receive








Search the document by type (e.g., pdf, doc, wav, etc.)








Other improvement suggestion: D



BAN6358Q054
D What other search improvement suggestion would you make?

N Text area, no char limit Skip Logic Group OE_Search Improvement
BAN6358Q059

Have you seen or heard of any program(s) or campaign(s) that NHTSA is currently running? (Please select all that apply.) Drive sober or get pulled over (Campaign against drunk driving)
Y Checkbox, one-up vertical Randomize Campaigns




Click it or ticket (Campaign for seat belt use)








Where's baby? Look before you lock. (Program against leaving children in hot cars - Heatstroke, Hypothermia)








Securing our most precious cargo. (Program promoting child passenger safety)








One text or call could wreck it all. (Campaign against distracted driving)








Tire Wise (Campaign with tire safety information)








Government 5-Star Safety Ratings (Campaign with vehicle safety information)








If you're texting, you're not driving. (Campaign against distracted driving)








Ride Sober or Get Pulled Over.  (Campaign against drinking while operating motorcycle)








Child Passenger Safety Week (Campaign promoting safety for child passengers)








National Seat Check Saturday  (Child car seats – proper installation)








Child Car Safety (Child car seats)








Right Car Seat    (Child car seats)








Seatbelt Safety for 8-14 year olds (Appropriate car seat/seatbelt use for older children)








U Drive. U Text. U Pay.  Or  You Drive. You Text. You Pay. (Campaign against distracted driving)








Buzzed Driving is Drunk Driving. (Campaign against drunk driving)








Everyone is a pedestrian.  (Campaign to improve pedestrian safety)








I have not seen or heard any program or campaign.


Mutually Exclusive, Anchor Answer Choice
BAN6358Q060

Thinking of all the of the websites where you search for information on a regular basis, which one site do you believe to be your ideal site?

N Text area, no char limit
OE - Ideal site
BAN6358Q061

What additional features or options would you most like to see added to the NHTSA site?

N Text area, no char limit
OE - Additional features

Sheet 6: CQ Update(9-12-17)

Model Name NHTSA v2



Red & Strike-Through: Delete

Model ID VZcAA4QoMBcBRhpA15JEEA4C



Underlined & Italicized: Re-order
Partitioned 2MQ



Pink: Addition
Date 11/18/2015



Blue: Reword








QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
BAN6358Q001

How frequently do you visit this site? Daily A Y Radio button, one-up vertical Skip Logic Group Visit Frequency




Two to three times per week A







About once a month A







Every few months A







Every 6 months or less A







This is my first time visiting this site




JIB0158261
A During your visit today, did you notice the redesign of the NHTSA site? Yes B, C Y Radio button, one-up vertical Skip Logic Group New Site_Notice Redesign




No




JIB0158263
B How does the new site compare to the previous design? New site is better
Y Radio button, one-up vertical Skip Logic Group New Site_Compare




About the same








New site is worse B1



JIB0158264
B1 Please tell us why you feel the new site is worse than the previous site.

N Text area, no char limit Skip Logic Group OE_New Site_Compare
JIB0158262
C Please tell us whether you agree or disagree with the following statement:

The new site makes it easier to find the information I was looking for.
Strongly Disagree
Y Radio button, one-up vertical Skip Logic Group New Site_Task




Disagree








Neutral








Agree








Strongly Agree








Don't know




BAN6358Q002

What best describes your role during your site visit today? State or local government employee
Y Drop down, select one Skip Logic Group Role




Parent








Child care provider/Caregiver








Consumer








Traffic Safety Advocate








Manufacturer








Industry group member








Researcher








Other A



BAN6358Q003
A Other best describes your role

N Text area, no char limit Skip Logic Group Other role
BAN6358Q004

What type(s) of information were you looking for on the site? (Please select all that apply.) Driving Safety (alcohol, texting/cell phones, car seats, seat belts, bicycles, motorcycles, pedestrians, driver education, school buses, etc.) F Y Checkbox, one-up vertical Skip Logic Group Vehicle Info




Vehicle Safety (air bags, brakes, recalls & defects, complaints, tires, etc.) H







Research (Crash Injury Research (CIREN), Driver Simulation (NADS), Event Data Recorder (EDR), etc.)








Data (National Automotive Sampling System (NASS), Fatality Analysis Reporting System (FARS), National Driver Register, Special Crash Investigations (SCI), etc.)








Laws & Regulations (air bags, fuel economy, seat belts, tires, etc.)








About NHTSA (Administrator, calendar, jobs, press releases, etc.)








Other A



BAN6358Q005
A Other information

N Text area, no char limit Skip Logic Group Other Vehicle Info
BAN6358Q006
F What type(s) of driving safety information were you looking for? (Please select all that apply.) Aggressive Driving
Y Checkbox, one-up vertical Skip Logic Group Driving Safety




Bicycles








Child Safety (car seats) B







Distracted Driving (text or call)








Driver Education








Enforcement & Justice Services








Impaired Driving (alcohol)








Motorcycles








Occupant Protection (seat belts)








Pedestrians








Research & Evaluation








School Buses








Other G



BAN6358Q007
G Other driving safety information

N Text area, no char limit Skip Logic Group Other Driving Safety
BAN6358Q008
B What type(s) of car seat information were you looking for? (Please select all that apply.) Car seat recalls
Y Checkbox, one-up vertical Skip Logic Group Car seat info




Seat ratings








Inspection center locations








Car seat installation information








Instructional videos








Other C



BAN6358Q009
C Other car seat information

N Text area, no char limit Skip Logic Group Other car seat info
BAN6358Q010
H What type(s) of vehicle safety information were you looking for? (Please select all that apply.) Air Bags J Y Checkbox, one-up vertical Skip Logic Group Vehicle Safety




Brakes








Odometer Fraud








Other Equipment (head restraints, vehicle backover avoidance technology, transportation recorders)








Recalls & Defects or Complaints








Test Procedures








Tires








Vehicle-Related Theft








Other I



BAN6358Q011
J Why were you looking for information on air bags? Curiosity - just browsing
Y Checkbox, one-up vertical Skip Logic Group Air bag - why




My car is recalled and I want to learn what to do next








Check air bag recall information to see if my car is included








Other K



BAN6358Q012
K For what other reason were you looking for air bag information?

N Text area, no char limit Skip Logic Group OE_Air Bag info
BAN6358Q013
I Other vehicle safety information

N Text area, no char limit Skip Logic Group Other Vehicle Safety
BAN6358Q014

What made you decide to look for this type of information?

N Text area, no char limit
Why Looking for Info
BAN6358Q015

Did you try to search for recalls on a vehicle today? Yes A Y Radio button, one-up vertical Skip Logic Group VIN recall search




No



BAN6358Q016
A Did you use the VIN search tool today? Yes B,C,F Y Radio button, one-up vertical Skip Logic Group VIN search




No G







Don't know




BAN6358Q017
B Was the explanation clear for which kind of recalls the VIN search tool covers and does not cover? Yes
Y Radio button, one-up vertical Skip Logic Group VIN clear expl




No BB







Don't know




BAN6358Q018
BB What was not clearly explained?

N Text area, no char limit Skip Logic Group OE VIN clear expl
BAN6358Q019
C Which best describes your experience with the VIN search tool today? I received Recall Results for my VIN D,E Y Radio button, one-up vertical Skip Logic Group VIN experience




I submitted my VIN, but got an error message








I could not submit my VIN in the search field








Other CC



BAN6358Q020
CC Describe your experience with the VIN search tool.

N Text area, no char limit Skip Logic Group OE VIN exper
BAN6358Q021
D Was the information given in the Recall Results clear? Yes
Y Radio button, one-up vertical Skip Logic Group VIN results clear




No DD



BAN6358Q022
DD What was not clear about the Recall Results?

N Text area, no char limit Skip Logic Group OE VIN results not clear
BAN6358Q023
E Did the Recall Results give you the information you needed about any potential issue and next steps to take? Yes
Y Radio button, one-up vertical Skip Logic Group VIN info needed




No EE







Don't know




BAN6358Q024
EE What other information would you like to have?

N Text area, no char limit Skip Logic Group OE VIN info needed
BAN6358Q025
F Did you search for additional safety information by make/model/year? Yes
Y Radio button, one-up vertical Skip Logic Group VIN search addtl




No




BAN6358Q026
G Why didn't you use the VIN search tool today? (Please select all that apply.) I could not find the VIN search tool
Y Checkbox, one-up vertical Skip Logic Group VIN search not used




I did not have my VIN available at the time








I do not know how to find my VIN








I searched by make/model/year instead








I found what I needed without doing a search








Other GG



BAN6358Q027
GG Why else didn't you use the VIN search tool?

N Text area, no char limit Skip Logic Group OE VIN search not used
BAN6358Q036

How do you want to use the information you were looking for today?  For personal research
Y Radio button, one-up vertical
Use information




To research for work








To research for school








Not applicable




BAN6358Q037

More specifically, how will you use the information. Please be brief. (Ex: To decide what vehicle to buy, to learn about a car seat I own, etc.)

N Text area, no char limit
OE_Use Info
BAN6358Q038

Were you able to find what you were looking for on the site today? Yes
Y Radio button, one-up vertical Skip Logic Group Accomplish




No E



BAN6358Q039
E What were you looking for that you could not find?

N Text area, no char limit Skip Logic Group Could not accomplish
BAN6358Q046

Did you have any trouble navigating the site today? Yes F Y Radio button, one-up vertical Skip Logic Group Navigation




No




BAN6358Q047
F What type of difficulty did you encounter with the navigation process? (Please select all that apply.) Too many links to choose from
Y Checkbox, one-up vertical Skip Logic Group Navigation difficulty




Links did not take me where I expected B







Links/labels were difficult to understand








Technical difficulties (e.g., broken links, error messages)








Other A



BAN6358Q048
A Other navigational difficulties

N Text area, no char limit Skip Logic Group Other navigation difficulty
BAN6358Q049
B Please tell us which links took you somewhere unexpected

N Text area, no char limit Skip Logic Group Unexpected Links
BAN6358Q050

Did you use the search feature today? Yes A, C Y Radio button, one-up vertical Skip Logic Group Search




No




BAN6358Q051
A Please describe your experience with the site's search feature.
I did not have any difficulty with the search feature
Y Checkbox, one-up vertical Skip Logic Group Search experience




Returned results that were too similar/redundant








Results were not relevant to my search terms or needs








Returned too many results








Returned not enough results








I was not sure what words to use in my search








Search speed was too slow








Search required too many refinements to get to what I wanted








Other B



BAN6358Q052
B Other search difficulties

N Text area, no char limit Skip Logic Group Other search difficulty
BAN6358Q053
C If you could make one improvement to the search feature, which of the following would you make? Narrow results by a specific date
Y Drop down, select one Skip Logic Group Search Improvement




Sort results by most popular to least popular








Narrow by searching within the first set of results I receive








Search the document by type (e.g., pdf, doc, wav, etc.)








Other improvement suggestion: D



BAN6358Q054
D What other search improvement suggestion would you make?

N Text area, no char limit Skip Logic Group OE_Search Improvement
BAN6358Q059

Have you seen or heard of any program(s) or campaign(s) that NHTSA is currently running? (Please select all that apply.) Drive sober or get pulled over (Campaign against drunk driving)
Y Checkbox, one-up vertical Randomize Campaigns




Click it or ticket (Campaign for seat belt use)








Where's baby? Look before you lock. (Program against leaving children in hot cars - Heatstroke, Hypothermia)








Securing our most precious cargo. (Program promoting child passenger safety)








One text or call could wreck it all. (Campaign against distracted driving)








Tire Wise (Campaign with tire safety information)








Government 5-Star Safety Ratings (Campaign with vehicle safety information)








If you're texting, you're not driving. (Campaign against distracted driving)








Ride Sober or Get Pulled Over.  (Campaign against drinking while operating motorcycle)








Child Passenger Safety Week (Campaign promoting safety for child passengers)








National Seat Check Saturday  (Child car seats – proper installation)








Child Car Safety (Child car seats)








Right Car Seat    (Child car seats)








Seatbelt Safety for 8-14 year olds (Appropriate car seat/seatbelt use for older children)








U Drive. U Text. U Pay.  Or  You Drive. You Text. You Pay. (Campaign against distracted driving)








Buzzed Driving is Drunk Driving. (Campaign against drunk driving)








Everyone is a pedestrian.  (Campaign to improve pedestrian safety)








I have not seen or heard any program or campaign.


Mutually Exclusive, Anchor Answer Choice
BAN6358Q060

Thinking of all the of the websites where you search for information on a regular basis, which one site do you believe to be your ideal site?

N Text area, no char limit
OE - Ideal site
BAN6358Q061

What additional features or options would you most like to see added to the NHTSA site?

N Text area, no char limit
OE - Additional features

Sheet 7: CQs (4-18-17)

Model Name NHTSA v2



Red & Strike-Through: Delete

Model ID VZcAA4QoMBcBRhpA15JEEA4C



Underlined & Italicized: Re-order
Partitioned 2MQ



Pink: Addition
Date 11/18/2015



Blue: Reword










QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
ESK6357Q001

How frequently do you visit this site? Daily A Y Radio button, one-up vertical Skip Logic Group Visit Frequency




Two to three times per week A







About once a month A







Every few months A







Every 6 months or less A







This is my first time visiting this site






A During your visit today, did you notice the redesign of the NHTSA site? Yes B, C Y Radio button, one-up vertical Skip Logic Group New Site_Notice Redesign




No






B How does the new site compare to the previous design? New site is better
Y Radio button, one-up vertical Skip Logic Group New Site_Compare




About the same








New site is worse B1





B1 Please tell us why you feel the new site is worse than the previous site.

N Text area, no char limit Skip Logic Group OE_New Site_Compare


C Please tell us whether you agree or disagree with the following statement:
The new site makes it easier to find the information I was looking for.
Strongly Disagree
Y Radio button, one-up vertical Skip Logic Group New Site_Task




Disagree








Neutral








Agree








Strongly Agree








Don't know




BAN6358Q002

What best describes your role during your site visit today? State or local government employee
Y Drop down, select one Skip Logic Group Role




Parent








Child care provider/Caregiver








Consumer








Traffic Safety Advocate








Manufacturer








Industry group member








Researcher








Other A



BAN6358Q003
A Other best describes your role

N Text area, no char limit Skip Logic Group Other role
BAN6358Q004

What type(s) of information were you looking for on the site? (Please select all that apply.) Driving Safety (alcohol, texting/cell phones, car seats, seat belts, bicycles, motorcycles, pedestrians, driver education, school buses, etc.) F Y Checkbox, one-up vertical Skip Logic Group Vehicle Info




Vehicle Safety (air bags, brakes, recalls & defects, complaints, tires, etc.) H







Research (Crash Injury Research (CIREN), Driver Simulation (NADS), Event Data Recorder (EDR), etc.)








Data (National Automotive Sampling System (NASS), Fatality Analysis Reporting System (FARS), National Driver Register, Special Crash Investigations (SCI), etc.)








Laws & Regulations (air bags, fuel economy, seat belts, tires, etc.)








About NHTSA (Administrator, calendar, jobs, press releases, etc.)








Other A



BAN6358Q005
A Other information

N Text area, no char limit Skip Logic Group Other Vehicle Info
BAN6358Q006
F What type(s) of driving safety information were you looking for? (Please select all that apply.) Aggressive Driving
Y Checkbox, one-up vertical Skip Logic Group Driving Safety




Bicycles








Child Safety (car seats) B







Distracted Driving (text or call)








Driver Education








Enforcement & Justice Services








Impaired Driving (alcohol)








Motorcycles








Occupant Protection (seat belts)








Pedestrians








Research & Evaluation








School Buses








Other G



BAN6358Q007
G Other driving safety information

N Text area, no char limit Skip Logic Group Other Driving Safety
BAN6358Q008
B What type(s) of car seat information were you looking for? (Please select all that apply.) Car seat recalls
Y Checkbox, one-up vertical Skip Logic Group Car seat info




Seat ratings








Inspection center locations








Car seat installation information








Instructional videos








Other C



BAN6358Q009
C Other car seat information

N Text area, no char limit Skip Logic Group Other car seat info
BAN6358Q010
H What type(s) of vehicle safety information were you looking for? (Please select all that apply.) Air Bags J Y Checkbox, one-up vertical Skip Logic Group Vehicle Safety




Brakes








Odometer Fraud








Other Equipment (head restraints, vehicle backover avoidance technology, transportation recorders)








Recalls & Defects or Complaints








Test Procedures








Tires








Vehicle-Related Theft








Other I



BAN6358Q011
J Why were you looking for information on air bags? Curiosity - just browsing
Y Checkbox, one-up vertical Skip Logic Group Air bag - why




My car is recalled and I want to learn what to do next








Check air bag recall information to see if my car is included








Other K



BAN6358Q012
K For what other reason were you looking for air bag information?

N Text area, no char limit Skip Logic Group OE_Air Bag info
BAN6358Q013
I Other vehicle safety information

N Text area, no char limit Skip Logic Group Other Vehicle Safety
BAN6358Q014

What made you decide to look for this type of information?

N Text area, no char limit
Why Looking for Info
BAN6358Q015

Did you try to search for recalls on a vehicle today? Yes A Y Radio button, one-up vertical Skip Logic Group VIN recall search




No



BAN6358Q016
A Did you use the VIN search tool today? Yes B,C,F Y Radio button, one-up vertical Skip Logic Group VIN search




No G







Don't know




BAN6358Q017
B Was the explanation clear for which kind of recalls the VIN search tool covers and does not cover? Yes
Y Radio button, one-up vertical Skip Logic Group VIN clear expl




No BB







Don't know




BAN6358Q018
BB What was not clearly explained?

N Text area, no char limit Skip Logic Group OE VIN clear expl
BAN6358Q019
C Which best describes your experience with the VIN search tool today? I received Recall Results for my VIN D,E Y Radio button, one-up vertical Skip Logic Group VIN experience




I submitted my VIN, but got an error message








I could not submit my VIN in the search field








Other CC



BAN6358Q020
CC Describe your experience with the VIN search tool.

N Text area, no char limit Skip Logic Group OE VIN exper
BAN6358Q021
D Was the information given in the Recall Results clear? Yes
Y Radio button, one-up vertical Skip Logic Group VIN results clear




No DD



BAN6358Q022
DD What was not clear about the Recall Results?

N Text area, no char limit Skip Logic Group OE VIN results not clear
BAN6358Q023
E Did the Recall Results give you the information you needed about any potential issue and next steps to take? Yes
Y Radio button, one-up vertical Skip Logic Group VIN info needed




No EE







Don't know




BAN6358Q024
EE What other information would you like to have?

N Text area, no char limit Skip Logic Group OE VIN info needed
BAN6358Q025
F Did you search for additional safety information by make/model/year? Yes
Y Radio button, one-up vertical Skip Logic Group VIN search addtl




No




BAN6358Q026
G Why didn't you use the VIN search tool today? (Please select all that apply.) I could not find the VIN search tool
Y Checkbox, one-up vertical Skip Logic Group VIN search not used




I did not have my VIN available at the time








I do not know how to find my VIN








I searched by make/model/year instead








I found what I needed without doing a search








Other GG



BAN6358Q027
GG Why else didn't you use the VIN search tool?

N Text area, no char limit Skip Logic Group OE VIN search not used
BAN6358Q028

Did you come to the site today to file a complaint? Yes A, C, E Y Radio button, one-up vertical Skip Logic Group File complaint




No




BAN6358Q029
A What type of complaint? Vehicle
Y Drop down, select one Skip Logic Group Complaint - Type




Tires








Equipment








Child Car Seats








Consumer








Other B



BAN6358Q030
B Other type of complaint

N Text area, no char limit Skip Logic Group Other complaint type
BAN6358Q031
C Did you file your complaint? Yes F Y Radio button, one-up vertical Skip Logic Group Complaint - File




No D



BAN6358Q032
D If you did not file your complaint, why not?

N Text area, no char limit Skip Logic Group Why not file complaint
BAN6358Q033
F After you filed your complaint, did you receive any confirmation or feedback about the complaint? (Please select all that apply.) Email confirmation that complaint was filed
Y Checkbox, one-up vertical Skip Logic Group Confirmation Complaint




Confirmation on my screen that complaint was filed








Other type of confirmation G







No confirmation that I'm aware of


mutually exclusive




I'm not sure


mutually exclusive
BAN6358Q034
G What other type of complaint confirmation did you receive?

N Text area, no char limit Skip Logic Group OE Confirmation Complaint
BAN6358Q035
E If you could improve one area of the complaint process, what would it be?

N Text area, no char limit Skip Logic Group Complaint improvement
BAN6358Q036

How do you want to use the information you were looking for today?  For personal research
Y Radio button, one-up vertical
Use information




To research for work








To research for school








Not applicable




BAN6358Q037

More specifically, how will you use the information. Please be brief. (Ex: To decide what vehicle to buy, to learn about a car seat I own, etc.)

N Text area, no char limit
OE_Use Info
BAN6358Q038

Were you able to find what you were looking for on the site today? Yes
Y Radio button, one-up vertical Skip Logic Group Accomplish




No E



BAN6358Q039
E What were you looking for that you could not find?

N Text area, no char limit Skip Logic Group Could not accomplish
BAN6358Q040

While you were on the site today, did you notice the "Chat Help" function? Yes A Y Radio button, one-up vertical Skip Logic Group Chat Noticed




No




BAN6358Q041
A Did you try to use Chat Help while on the site today? Yes, I tried to use it B, D, E N Radio button, one-up vertical Skip Logic Group Chat Tried




No, I did not try to use it




BAN6358Q042
B Were you able to chat with someone through Chat Help? Yes C N Radio button, one-up vertical Skip Logic Group Chatted with Someone




No




BAN6358Q043
C Did the chat representative help you (e.g., answer your questions, direct you to appropriate resources, etc.)? Yes
N Radio button, one-up vertical Skip Logic Group Chat Rep Helped




Partially








No








Not Sure




BAN6358Q044
D What were you seeking help with from Chat Help?

N Text area, no char limit Skip Logic Group OE_Chat Help What
BAN6358Q045
E If you could make one improvement to Chat Help, what would it be?

N Text area, no char limit Skip Logic Group OE_Chat Improvement
BAN6358Q046

Did you have any trouble navigating the site today? Yes F Y Radio button, one-up vertical Skip Logic Group Navigation




No




BAN6358Q047
F What type of difficulty did you encounter with the navigation process? (Please select all that apply.) Too many links to choose from
Y Checkbox, one-up vertical Skip Logic Group Navigation difficulty




Links did not take me where I expected B







Links/labels were difficult to understand








Technical difficulties (e.g., broken links, error messages)








Other A



BAN6358Q048
A Other navigational difficulties

N Text area, no char limit Skip Logic Group Other navigation difficulty
BAN6358Q049
B Please tell us which links took you somewhere unexpected

N Text area, no char limit Skip Logic Group Unexpected Links
BAN6358Q050

Did you use the search feature today? Yes A, C Y Radio button, one-up vertical Skip Logic Group Search




No




BAN6358Q051
A Please describe your experience with the site's search feature.
I did not have any difficulty with the search feature
Y Checkbox, one-up vertical Skip Logic Group Search experience




Returned results that were too similar/redundant








Results were not relevant to my search terms or needs








Returned too many results








Returned not enough results








I was not sure what words to use in my search








Search speed was too slow








Search required too many refinements to get to what I wanted








Other B



BAN6358Q052
B Other search difficulties

N Text area, no char limit Skip Logic Group Other search difficulty
BAN6358Q053
C If you could make one improvement to the search feature, which of the following would you make? Narrow results by a specific date
Y Drop down, select one Skip Logic Group Search Improvement




Sort results by most popular to least popular








Narrow by searching within the first set of results I receive








Search the document by type (e.g., pdf, doc, wav, etc.)








Other improvement suggestion: D



BAN6358Q054
D What other search improvement suggestion would you make?

N Text area, no char limit Skip Logic Group OE_Search Improvement
BAN6358Q055

Are you currently signed up for email updates? Yes, I was signed up before today's visit
Y Radio button, one-up vertical
Email Updates




Yes, I signed up during today's visit








No, I was not aware of the list








No, I was aware but am not signed up




BAN6358Q056

Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important).
Rank 1 (Required)
Message or recommendation from a friend on a social network
Y Drop down, select one Rank Group SV - Rank 1




Video I saw on YouTube








Internet blogs or discussion forums


Adjust Template/Style Sheet




Advertising on social networks (Facebook, MySpace, Twitter)


Randomize




Message directly from the company on a social network








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Already knew about NHTSA








Promotional email(s) from NHTSA








Search engine results








Word of mouth recommendation from someone I know








Radio or television advertisement








Internet advertising








Don't know


Anchor Answer Choice




Other


Anchor Answer Choice
BAN6358Q057

Rank 2 (Optional) Message or recommendation from a friend on a social network
N Drop down, select one Rank Group SV - Rank 2




Video I saw on YouTube








Internet blogs or discussion forums


Adjust Template/Style Sheet




Advertising on social networks (Facebook, MySpace, Twitter)


Randomize




Message directly from the company on a social network








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Already knew about NHTSA








Promotional email(s) from NHTSA








Search engine results








Word of mouth recommendation from someone I know








Radio or television advertisement








Internet advertising








Don't know


Anchor Answer Choice




Other


Anchor Answer Choice
BAN6358Q058

Rank 3 (Optional) Message or recommendation from a friend on a social network
N Drop down, select one Rank Group SV - Rank 3




Video I saw on YouTube








Internet blogs or discussion forums


Adjust Template/Style Sheet




Advertising on social networks (Facebook, MySpace, Twitter)


Randomize




Message directly from the company on a social network








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Already knew about NHTSA








Promotional email(s) from NHTSA








Search engine results








Word of mouth recommendation from someone I know








Radio or television advertisement








Internet advertising








Don't know


Anchor Answer Choice




Other


Anchor Answer Choice
BAN6358Q059

Have you seen or heard of any program(s) or campaign(s) that NHTSA is currently running? (Please select all that apply.) Drive sober or get pulled over (Campaign against drunk driving)
Y Checkbox, one-up vertical Randomize Campaigns




Click it or ticket (Campaign for seat belt use)








Where's baby? Look before you lock. (Program against leaving children in hot cars - Heatstroke, Hypothermia)








Securing our most precious cargo. (Program promoting child passenger safety)








One text or call could wreck it all. (Campaign against distracted driving)








Tire Wise (Campaign with tire safety information)








Government 5-Star Safety Ratings (Campaign with vehicle safety information)








If you're texting, you're not driving. (Campaign against distracted driving)








Ride Sober or Get Pulled Over.  (Campaign against drinking while operating motorcycle)








Child Passenger Safety Week (Campaign promoting safety for child passengers)








National Seat Check Saturday  (Child car seats – proper installation)








Child Car Safety (Child car seats)








Right Car Seat    (Child car seats)








Seatbelt Safety for 8-14 year olds (Appropriate car seat/seatbelt use for older children)








U Drive. U Text. U Pay.  Or  You Drive. You Text. You Pay. (Campaign against distracted driving)








Buzzed Driving is Drunk Driving. (Campaign against drunk driving)








Everyone is a pedestrian.  (Campaign to improve pedestrian safety)








I have not seen or heard any program or campaign.


Mutually Exclusive, Anchor Answer Choice
BAN6358Q060

Thinking of all the of the websites where you search for information on a regular basis, which one site do you believe to be your ideal site?

N Text area, no char limit
OE - Ideal site
BAN6358Q061

What additional features or options would you most like to see added to the NHTSA site?

N Text area, no char limit
OE - Additional features
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