Form 30678 A3 30678 A3 Q_NHTSAmain_Web_Browse_20172112_DOT (1)

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Overview

Welcome and Thank You Text
Model Qsts
Current CQs2
CQs (12-21-17)
Current CQs2
CQ Update(9-12-17)
CQs (4-18-17)

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Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thank you for visiting [Company/Site/Agency]. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.			Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
	Welcome Text - Alternate			Thank You Text - Alternate
	Thank you for visiting [Company/Site/Agency]. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the [Company/Site/Agency]. Please take a few minutes to give us your feedback. All results are strictly confidential.			Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.

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Sheet 2: Model Qsts

Model Name		NHTSA v2					Red & Strike-Through: Delete
Model ID		VZcAA4QoMBcBRhpA15JEEA4C					Underlined & Italicized: Re-order
Partitioned		2MQ					Pink: Addition
Date		11/18/2015					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
1	Look and Feel - Appeal	Please rate the visual appeal of this site.	16	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	19	Return	How likely are you to return to the NHTSA.gov site?
2	Look and Feel - Balance	Please rate the balance of graphics and text on this site.	17	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Look and Feel - Readability	Please rate the readability of the pages on this site.	18	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	20	Recommend	How likely are you to recommend NHTSA.gov to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Site Performance - Loading	Please rate how quickly pages load on this site.				21	Primary Resource	How likely are you to use NHTSA.gov as your primary resource for obtaining information from this agency?
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.						Trust (1=Strongly Disagree, 10=Strongly Agree)
6	Site Performance - Completeness	Please rate how completely the page content loads on this site.				22	Trust - Best Interests	I can count on NHTSA to act in my best interests.
		Navigation (1=Poor, 10=Excellent, Don't Know)				23	Trust - Trustworthy	I consider NHTSA to be trustworthy.
7	Navigation - Organized	Please rate how well this site is organized.				24	Trust - Do Right	NHTSA can be trusted to do what is right.
8	Navigation - Options	Please rate the options available for navigating this site.						Future Participation (1=Very Unlikely, 10=Very Likely)
9	Navigation - Layout	Please rate how well the site layout helps you find what you need.				25	Future Participation	How likely are you to express your thoughts or ideas to NHTSA in the next 90 days?
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
10	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this site.
11	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this site.
12	Information Browsing - Features	Please rate how well the features on the site help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
13	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.
14	Site Information - Understandable	Please rate how understandable this site’s information is.
15	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.

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Sheet 3: Current CQs2

Model Name	NHTSA v2					Red & Strike-Through: Delete
Model ID	VZcAA4QoMBcBRhpA15JEEA4C					Underlined & Italicized: Re-order
Partitioned	2MQ					Pink: Addition
Date	11/18/2015					Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
BAN6358Q001			How frequently do you visit this site?	Daily		Y	Radio button, one-up vertical	Skip Logic Group	Visit Frequency
				Two to three times per week
				About once a month
				Every few months
				Every 6 months or less
				This is my first time visiting this site
BAN6358Q002			What best describes your role during your site visit today?	State or local government employee		Y	Drop down, select one	Skip Logic Group	Role
				Parent
				Child care provider/Caregiver
				Consumer
				Traffic Safety Advocate
				Manufacturer
				Industry group member
				Researcher
				Other	A
BAN6358Q003		A	Other best describes your role			N	Text area, no char limit	Skip Logic Group	Other role
BAN6358Q004			What type(s) of information were you looking for on the site? (Please select all that apply.)	Driving Safety (alcohol, texting/cell phones, car seats, seat belts, bicycles, motorcycles, pedestrians, driver education, school buses, etc.)	F	Y	Checkbox, one-up vertical	Skip Logic Group	Vehicle Info
				Vehicle Safety (air bags, brakes, recalls & defects, complaints, tires, etc.)	H
				Research (Crash Injury Research (CIREN), Driver Simulation (NADS), Event Data Recorder (EDR), etc.)
				Data (National Automotive Sampling System (NASS), Fatality Analysis Reporting System (FARS), National Driver Register, Special Crash Investigations (SCI), etc.)
				Laws & Regulations (air bags, fuel economy, seat belts, tires, etc.)
				About NHTSA (Administrator, calendar, jobs, press releases, etc.)
				Other	A
BAN6358Q005		A	Other information			N	Text area, no char limit	Skip Logic Group	Other Vehicle Info
BAN6358Q006		F	What type(s) of driving safety information were you looking for? (Please select all that apply.)	Aggressive Driving		Y	Checkbox, one-up vertical	Skip Logic Group	Driving Safety
				Bicycles
				Child Safety (car seats)	B
				Distracted Driving (text or call)
				Driver Education
				Enforcement & Justice Services
				Impaired Driving (alcohol)
				Motorcycles
				Occupant Protection (seat belts)
				Pedestrians
				Research & Evaluation
				School Buses
				Other	G
BAN6358Q007		G	Other driving safety information			N	Text area, no char limit	Skip Logic Group	Other Driving Safety
BAN6358Q008		B	What type(s) of car seat information were you looking for? (Please select all that apply.)	Car seat recalls		Y	Checkbox, one-up vertical	Skip Logic Group	Car seat info
				Seat ratings
				Inspection center locations
				Car seat installation information
				Instructional videos
				Other	C
BAN6358Q009		C	Other car seat information			N	Text area, no char limit	Skip Logic Group	Other car seat info
BAN6358Q010		H	What type(s) of vehicle safety information were you looking for? (Please select all that apply.)	Air Bags	J	Y	Checkbox, one-up vertical	Skip Logic Group	Vehicle Safety
				Brakes
				Odometer Fraud
				Other Equipment (head restraints, vehicle backover avoidance technology, transportation recorders)
				Recalls & Defects or Complaints
				Test Procedures
				Tires
				Vehicle-Related Theft
				Other	I
BAN6358Q011		J	Why were you looking for information on air bags?	Curiosity - just browsing		Y	Checkbox, one-up vertical	Skip Logic Group	Air bag - why
				My car is recalled and I want to learn what to do next
				Check air bag recall information to see if my car is included
				Other	K
BAN6358Q012		K	For what other reason were you looking for air bag information?			N	Text area, no char limit	Skip Logic Group	OE_Air Bag info
BAN6358Q013		I	Other vehicle safety information			N	Text area, no char limit	Skip Logic Group	Other Vehicle Safety
BAN6358Q014			What made you decide to look for this type of information?			N	Text area, no char limit		Why Looking for Info
BAN6358Q015			Did you try to search for recalls on a vehicle today?	Yes	A	Y	Radio button, one-up vertical	Skip Logic Group	VIN recall search
				No
BAN6358Q016		A	Did you use the VIN search tool today?	Yes	B,C,F	Y	Radio button, one-up vertical	Skip Logic Group	VIN search
				No	G
				Don't know
BAN6358Q017		B	Was the explanation clear for which kind of recalls the VIN search tool covers and does not cover?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	VIN clear expl
				No	BB
				Don't know
BAN6358Q018		BB	What was not clearly explained?			N	Text area, no char limit	Skip Logic Group	OE VIN clear expl
BAN6358Q019		C	Which best describes your experience with the VIN search tool today?	I received Recall Results for my VIN	D,E	Y	Radio button, one-up vertical	Skip Logic Group	VIN experience
				I submitted my VIN, but got an error message
				I could not submit my VIN in the search field
				Other	CC
BAN6358Q020		CC	Describe your experience with the VIN search tool.			N	Text area, no char limit	Skip Logic Group	OE VIN exper
BAN6358Q021		D	Was the information given in the Recall Results clear?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	VIN results clear
				No	DD
BAN6358Q022		DD	What was not clear about the Recall Results?			N	Text area, no char limit	Skip Logic Group	OE VIN results not clear
BAN6358Q023		E	Did the Recall Results give you the information you needed about any potential issue and next steps to take?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	VIN info needed
				No	EE
				Don't know
BAN6358Q024		EE	What other information would you like to have?			N	Text area, no char limit	Skip Logic Group	OE VIN info needed
BAN6358Q025		F	Did you search for additional safety information by make/model/year?	Yes	FF	Y	Radio button, one-up vertical	Skip Logic Group	VIN search addtl
				No
TAR0203287		FF	Did you have any difficulty finding where to search for safety information by make/year/model?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Difficulty Find MYM
				No
TAR0203308		FF	How was your experience searching for safety information by make/year/model?	Search met my needs		Y	Radio button, one-up vertical	Skip Logic Group*	MYM search experience
				Did not get the information I needed
				Had another issue with the search	F1
TAR0203311		F1	Please describe your issue.			N	Text area, no char limit	Skip Logic Group*	OE_MYM Issue
BAN6358Q026		G	Why didn't you use the VIN search tool today? (Please select all that apply.)	I could not find the VIN search tool		Y	Checkbox, one-up vertical	Skip Logic Group	VIN search not used
				I did not have my VIN available at the time
				I do not know how to find my VIN
				I searched by make/model/year instead
				I found what I needed without doing a search
				Other	GG
BAN6358Q027		GG	Why else didn't you use the VIN search tool?			N	Text area, no char limit	Skip Logic Group	OE VIN search not used
BAN6358Q036			How do you want to use the information you were looking for today?	For personal research		Y	Radio button, one-up vertical		Use information
				To research for work
				To research for school
				Not applicable
BAN6358Q037			More specifically, how will you use the information. Please be brief. (Ex: To decide what vehicle to buy, to learn about a car seat I own, etc.)			N	Text area, no char limit		OE_Use Info
BAN6358Q038			Were you able to find what you were looking for on the site today?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	Accomplish
				No	E
BAN6358Q039		E	What were you looking for that you could not find?			N	Text area, no char limit	Skip Logic Group	Could not accomplish
BAN6358Q046			Did you have any trouble navigating the site today?	Yes	F	Y	Radio button, one-up vertical	Skip Logic Group	Navigation
				No
BAN6358Q047		F	What type of difficulty did you encounter with the navigation process? (Please select all that apply.)	Too many links to choose from		Y	Checkbox, one-up vertical	Skip Logic Group	Navigation difficulty
				Links did not take me where I expected	B
				Links/labels were difficult to understand
				Technical difficulties (e.g., broken links, error messages)
				Other	A
BAN6358Q048		A	Other navigational difficulties			N	Text area, no char limit	Skip Logic Group	Other navigation difficulty
BAN6358Q049		B	Please tell us which links took you somewhere unexpected			N	Text area, no char limit	Skip Logic Group	Unexpected Links
BAN6358Q050			Did you use the search feature today?	Yes	A, C	Y	Radio button, one-up vertical	Skip Logic Group	Search
				No
BAN6358Q051		A	Please describe your experience with the site's search feature.	I did not have any difficulty with the search feature		Y	Checkbox, one-up vertical	Skip Logic Group	Search experience
				Returned results that were too similar/redundant
				Results were not relevant to my search terms or needs
				Returned too many results
				Returned not enough results
				I was not sure what words to use in my search
				Search speed was too slow
				Search required too many refinements to get to what I wanted
				Other	B
BAN6358Q052		B	Other search difficulties			N	Text area, no char limit	Skip Logic Group	Other search difficulty
BAN6358Q053		C	If you could make one improvement to the search feature, which of the following would you make?	Narrow results by a specific date		Y	Drop down, select one	Skip Logic Group	Search Improvement
				Sort results by most popular to least popular
				Narrow by searching within the first set of results I receive
				Search the document by type (e.g., pdf, doc, wav, etc.)
				Other improvement suggestion:	D
BAN6358Q054		D	What other search improvement suggestion would you make?			N	Text area, no char limit	Skip Logic Group	OE_Search Improvement
BAN6358Q059			Have you seen or heard of any program(s) or campaign(s) that NHTSA is currently running? (Please select all that apply.)	Drive sober or get pulled over (Campaign against drunk driving)		Y	Checkbox, one-up vertical	Randomize	Campaigns
				Click it or ticket (Campaign for seat belt use)
				Where's baby? Look before you lock. (Program against leaving children in hot cars - Heatstroke, Hypothermia)
				Securing our most precious cargo. (Program promoting child passenger safety)
				One text or call could wreck it all. (Campaign against distracted driving)
				Tire Wise (Campaign with tire safety information)
				Government 5-Star Safety Ratings (Campaign with vehicle safety information)
				If you're texting, you're not driving. (Campaign against distracted driving)
				Ride Sober or Get Pulled Over.  (Campaign against drinking while operating motorcycle)
				Child Passenger Safety Week (Campaign promoting safety for child passengers)
				National Seat Check Saturday  (Child car seats – proper installation)
				Child Car Safety (Child car seats)
				Right Car Seat    (Child car seats)
				Seatbelt Safety for 8-14 year olds (Appropriate car seat/seatbelt use for older children)
				U Drive. U Text. U Pay.  Or  You Drive. You Text. You Pay. (Campaign against distracted driving)
				Buzzed Driving is Drunk Driving. (Campaign against drunk driving)
				Everyone is a pedestrian.  (Campaign to improve pedestrian safety)
				I have not seen or heard any program or campaign.				Mutually Exclusive, Anchor Answer Choice
BAN6358Q060			Thinking of all the of the websites where you search for information on a regular basis, which one site do you believe to be your ideal site?			N	Text area, no char limit		OE - Ideal site
BAN6358Q061			What additional features or options would you most like to see added to the NHTSA site?			N	Text area, no char limit		OE - Additional features

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Sheet 4: CQs (12-21-17)

Model Name	NHTSA v2					Red & Strike-Through: Delete
Model ID	VZcAA4QoMBcBRhpA15JEEA4C					Underlined & Italicized: Re-order
Partitioned	2MQ					Pink: Addition
Date	11/18/2015					Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
BAN6358Q001			How frequently do you visit this site?	Daily		Y	Radio button, one-up vertical	Skip Logic Group	Visit Frequency
				Two to three times per week
				About once a month
				Every few months
				Every 6 months or less
				This is my first time visiting this site
BAN6358Q002			What best describes your role during your site visit today?	State or local government employee		Y	Drop down, select one	Skip Logic Group	Role
				Parent
				Child care provider/Caregiver
				Consumer
				Traffic Safety Advocate
				Manufacturer
				Industry group member
				Researcher
				Other	A
BAN6358Q003		A	Other best describes your role			N	Text area, no char limit	Skip Logic Group	Other role
BAN6358Q004			What type(s) of information were you looking for on the site? (Please select all that apply.)	Driving Safety (alcohol, texting/cell phones, car seats, seat belts, bicycles, motorcycles, pedestrians, driver education, school buses, etc.)	F	Y	Checkbox, one-up vertical	Skip Logic Group	Vehicle Info
				Vehicle Safety (air bags, brakes, recalls & defects, complaints, tires, etc.)	H
				Research (Crash Injury Research (CIREN), Driver Simulation (NADS), Event Data Recorder (EDR), etc.)
				Data (National Automotive Sampling System (NASS), Fatality Analysis Reporting System (FARS), National Driver Register, Special Crash Investigations (SCI), etc.)
				Laws & Regulations (air bags, fuel economy, seat belts, tires, etc.)
				About NHTSA (Administrator, calendar, jobs, press releases, etc.)
				Other	A
BAN6358Q005		A	Other information			N	Text area, no char limit	Skip Logic Group	Other Vehicle Info
BAN6358Q006		F	What type(s) of driving safety information were you looking for? (Please select all that apply.)	Aggressive Driving		Y	Checkbox, one-up vertical	Skip Logic Group	Driving Safety
				Bicycles
				Child Safety (car seats)	B
				Distracted Driving (text or call)
				Driver Education
				Enforcement & Justice Services
				Impaired Driving (alcohol)
				Motorcycles
				Occupant Protection (seat belts)
				Pedestrians
				Research & Evaluation
				School Buses
				Other	G
BAN6358Q007		G	Other driving safety information			N	Text area, no char limit	Skip Logic Group	Other Driving Safety
BAN6358Q008		B	What type(s) of car seat information were you looking for? (Please select all that apply.)	Car seat recalls		Y	Checkbox, one-up vertical	Skip Logic Group	Car seat info
				Seat ratings
				Inspection center locations
				Car seat installation information
				Instructional videos
				Other	C
BAN6358Q009		C	Other car seat information			N	Text area, no char limit	Skip Logic Group	Other car seat info
BAN6358Q010		H	What type(s) of vehicle safety information were you looking for? (Please select all that apply.)	Air Bags	J	Y	Checkbox, one-up vertical	Skip Logic Group	Vehicle Safety
				Brakes
				Odometer Fraud
				Other Equipment (head restraints, vehicle backover avoidance technology, transportation recorders)
				Recalls & Defects or Complaints
				Test Procedures
				Tires
				Vehicle-Related Theft
				Other	I
BAN6358Q011		J	Why were you looking for information on air bags?	Curiosity - just browsing		Y	Checkbox, one-up vertical	Skip Logic Group	Air bag - why
				My car is recalled and I want to learn what to do next
				Check air bag recall information to see if my car is included
				Other	K
BAN6358Q012		K	For what other reason were you looking for air bag information?			N	Text area, no char limit	Skip Logic Group	OE_Air Bag info
BAN6358Q013		I	Other vehicle safety information			N	Text area, no char limit	Skip Logic Group	Other Vehicle Safety
BAN6358Q014			What made you decide to look for this type of information?			N	Text area, no char limit		Why Looking for Info
BAN6358Q015			Did you try to search for recalls on a vehicle today?	Yes	A	Y	Radio button, one-up vertical	Skip Logic Group	VIN recall search
				No
BAN6358Q016		A	Did you use the VIN search tool today?	Yes	B,C,F	Y	Radio button, one-up vertical	Skip Logic Group	VIN search
				No	G
				Don't know
BAN6358Q017		B	Was the explanation clear for which kind of recalls the VIN search tool covers and does not cover?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	VIN clear expl
				No	BB
				Don't know
BAN6358Q018		BB	What was not clearly explained?			N	Text area, no char limit	Skip Logic Group	OE VIN clear expl
BAN6358Q019		C	Which best describes your experience with the VIN search tool today?	I received Recall Results for my VIN	D,E	Y	Radio button, one-up vertical	Skip Logic Group	VIN experience
				I submitted my VIN, but got an error message
				I could not submit my VIN in the search field
				Other	CC
BAN6358Q020		CC	Describe your experience with the VIN search tool.			N	Text area, no char limit	Skip Logic Group	OE VIN exper
BAN6358Q021		D	Was the information given in the Recall Results clear?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	VIN results clear
				No	DD
BAN6358Q022		DD	What was not clear about the Recall Results?			N	Text area, no char limit	Skip Logic Group	OE VIN results not clear
BAN6358Q023		E	Did the Recall Results give you the information you needed about any potential issue and next steps to take?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	VIN info needed
				No	EE
				Don't know
BAN6358Q024		EE	What other information would you like to have?			N	Text area, no char limit	Skip Logic Group	OE VIN info needed
BAN6358Q025		F	Did you search for additional safety information by make/model/year?	Yes	FF	Y	Radio button, one-up vertical	Skip Logic Group	VIN search addtl
				No
		FF	Did you have any difficulty finding where to search for safety information by make/year/model?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Difficulty Find MYM
				No
		FF	How was your experience searching for safety information by make/year/model?	Search met my needs		Y	Radio button, one-up vertical	Skip Logic Group*	MYM search experience
				Did not get the information I needed
				Had another issue with the search	F1
		F1	Please describe your issue.			N	Text area, no char limit	Skip Logic Group*	OE_MYM Issue
BAN6358Q026		G	Why didn't you use the VIN search tool today? (Please select all that apply.)	I could not find the VIN search tool		Y	Checkbox, one-up vertical	Skip Logic Group	VIN search not used
				I did not have my VIN available at the time
				I do not know how to find my VIN
				I searched by make/model/year instead
				I found what I needed without doing a search
				Other	GG
BAN6358Q027		GG	Why else didn't you use the VIN search tool?			N	Text area, no char limit	Skip Logic Group	OE VIN search not used
BAN6358Q036			How do you want to use the information you were looking for today?	For personal research		Y	Radio button, one-up vertical		Use information
				To research for work
				To research for school
				Not applicable
BAN6358Q037			More specifically, how will you use the information. Please be brief. (Ex: To decide what vehicle to buy, to learn about a car seat I own, etc.)			N	Text area, no char limit		OE_Use Info
BAN6358Q038			Were you able to find what you were looking for on the site today?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	Accomplish
				No	E
BAN6358Q039		E	What were you looking for that you could not find?			N	Text area, no char limit	Skip Logic Group	Could not accomplish
BAN6358Q046			Did you have any trouble navigating the site today?	Yes	F	Y	Radio button, one-up vertical	Skip Logic Group	Navigation
				No
BAN6358Q047		F	What type of difficulty did you encounter with the navigation process? (Please select all that apply.)	Too many links to choose from		Y	Checkbox, one-up vertical	Skip Logic Group	Navigation difficulty
				Links did not take me where I expected	B
				Links/labels were difficult to understand
				Technical difficulties (e.g., broken links, error messages)
				Other	A
BAN6358Q048		A	Other navigational difficulties			N	Text area, no char limit	Skip Logic Group	Other navigation difficulty
BAN6358Q049		B	Please tell us which links took you somewhere unexpected			N	Text area, no char limit	Skip Logic Group	Unexpected Links
BAN6358Q050			Did you use the search feature today?	Yes	A, C	Y	Radio button, one-up vertical	Skip Logic Group	Search
				No
BAN6358Q051		A	Please describe your experience with the site's search feature.	I did not have any difficulty with the search feature		Y	Checkbox, one-up vertical	Skip Logic Group	Search experience
				Returned results that were too similar/redundant
				Results were not relevant to my search terms or needs
				Returned too many results
				Returned not enough results
				I was not sure what words to use in my search
				Search speed was too slow
				Search required too many refinements to get to what I wanted
				Other	B
BAN6358Q052		B	Other search difficulties			N	Text area, no char limit	Skip Logic Group	Other search difficulty
BAN6358Q053		C	If you could make one improvement to the search feature, which of the following would you make?	Narrow results by a specific date		Y	Drop down, select one	Skip Logic Group	Search Improvement
				Sort results by most popular to least popular
				Narrow by searching within the first set of results I receive
				Search the document by type (e.g., pdf, doc, wav, etc.)
				Other improvement suggestion:	D
BAN6358Q054		D	What other search improvement suggestion would you make?			N	Text area, no char limit	Skip Logic Group	OE_Search Improvement
BAN6358Q059			Have you seen or heard of any program(s) or campaign(s) that NHTSA is currently running? (Please select all that apply.)	Drive sober or get pulled over (Campaign against drunk driving)		Y	Checkbox, one-up vertical	Randomize	Campaigns
				Click it or ticket (Campaign for seat belt use)
				Where's baby? Look before you lock. (Program against leaving children in hot cars - Heatstroke, Hypothermia)
				Securing our most precious cargo. (Program promoting child passenger safety)
				One text or call could wreck it all. (Campaign against distracted driving)
				Tire Wise (Campaign with tire safety information)
				Government 5-Star Safety Ratings (Campaign with vehicle safety information)
				If you're texting, you're not driving. (Campaign against distracted driving)
				Ride Sober or Get Pulled Over.  (Campaign against drinking while operating motorcycle)
				Child Passenger Safety Week (Campaign promoting safety for child passengers)
				National Seat Check Saturday  (Child car seats – proper installation)
				Child Car Safety (Child car seats)
				Right Car Seat    (Child car seats)
				Seatbelt Safety for 8-14 year olds (Appropriate car seat/seatbelt use for older children)
				U Drive. U Text. U Pay.  Or  You Drive. You Text. You Pay. (Campaign against distracted driving)
				Buzzed Driving is Drunk Driving. (Campaign against drunk driving)
				Everyone is a pedestrian.  (Campaign to improve pedestrian safety)
				I have not seen or heard any program or campaign.				Mutually Exclusive, Anchor Answer Choice
BAN6358Q060			Thinking of all the of the websites where you search for information on a regular basis, which one site do you believe to be your ideal site?			N	Text area, no char limit		OE - Ideal site
BAN6358Q061			What additional features or options would you most like to see added to the NHTSA site?			N	Text area, no char limit		OE - Additional features

---

Sheet 5: Current CQs2

Model Name	NHTSA v2					Red & Strike-Through: Delete
Model ID	VZcAA4QoMBcBRhpA15JEEA4C					Underlined & Italicized: Re-order
Partitioned	2MQ					Pink: Addition
Date	11/18/2015					Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
BAN6358Q001			How frequently do you visit this site?	Daily	A	Y	Radio button, one-up vertical	Skip Logic Group	Visit Frequency
				Two to three times per week	A
				About once a month	A
				Every few months	A
				Every 6 months or less	A
				This is my first time visiting this site
JIB0158261		A	During your visit today, did you notice the redesign of the NHTSA site?	Yes	B, C	Y	Radio button, one-up vertical	Skip Logic Group	New Site_Notice Redesign
				No
JIB0158263		B	How does the new site compare to the previous design?	New site is better		Y	Radio button, one-up vertical	Skip Logic Group	New Site_Compare
				About the same
				New site is worse	B1
JIB0158264		B1	Please tell us why you feel the new site is worse than the previous site.			N	Text area, no char limit	Skip Logic Group	OE_New Site_Compare
JIB0158262		C	Please tell us whether you agree or disagree with the following statement: The new site makes it easier to find the information I was looking for.	Strongly Disagree		Y	Radio button, one-up vertical	Skip Logic Group	New Site_Task
				Disagree
				Neutral
				Agree
				Strongly Agree
				Don't know
BAN6358Q002			What best describes your role during your site visit today?	State or local government employee		Y	Drop down, select one	Skip Logic Group	Role
				Parent
				Child care provider/Caregiver
				Consumer
				Traffic Safety Advocate
				Manufacturer
				Industry group member
				Researcher
				Other	A
BAN6358Q003		A	Other best describes your role			N	Text area, no char limit	Skip Logic Group	Other role
BAN6358Q004			What type(s) of information were you looking for on the site? (Please select all that apply.)	Driving Safety (alcohol, texting/cell phones, car seats, seat belts, bicycles, motorcycles, pedestrians, driver education, school buses, etc.)	F	Y	Checkbox, one-up vertical	Skip Logic Group	Vehicle Info
				Vehicle Safety (air bags, brakes, recalls & defects, complaints, tires, etc.)	H
				Research (Crash Injury Research (CIREN), Driver Simulation (NADS), Event Data Recorder (EDR), etc.)
				Data (National Automotive Sampling System (NASS), Fatality Analysis Reporting System (FARS), National Driver Register, Special Crash Investigations (SCI), etc.)
				Laws & Regulations (air bags, fuel economy, seat belts, tires, etc.)
				About NHTSA (Administrator, calendar, jobs, press releases, etc.)
				Other	A
BAN6358Q005		A	Other information			N	Text area, no char limit	Skip Logic Group	Other Vehicle Info
BAN6358Q006		F	What type(s) of driving safety information were you looking for? (Please select all that apply.)	Aggressive Driving		Y	Checkbox, one-up vertical	Skip Logic Group	Driving Safety
				Bicycles
				Child Safety (car seats)	B
				Distracted Driving (text or call)
				Driver Education
				Enforcement & Justice Services
				Impaired Driving (alcohol)
				Motorcycles
				Occupant Protection (seat belts)
				Pedestrians
				Research & Evaluation
				School Buses
				Other	G
BAN6358Q007		G	Other driving safety information			N	Text area, no char limit	Skip Logic Group	Other Driving Safety
BAN6358Q008		B	What type(s) of car seat information were you looking for? (Please select all that apply.)	Car seat recalls		Y	Checkbox, one-up vertical	Skip Logic Group	Car seat info
				Seat ratings
				Inspection center locations
				Car seat installation information
				Instructional videos
				Other	C
BAN6358Q009		C	Other car seat information			N	Text area, no char limit	Skip Logic Group	Other car seat info
BAN6358Q010		H	What type(s) of vehicle safety information were you looking for? (Please select all that apply.)	Air Bags	J	Y	Checkbox, one-up vertical	Skip Logic Group	Vehicle Safety
				Brakes
				Odometer Fraud
				Other Equipment (head restraints, vehicle backover avoidance technology, transportation recorders)
				Recalls & Defects or Complaints
				Test Procedures
				Tires
				Vehicle-Related Theft
				Other	I
BAN6358Q011		J	Why were you looking for information on air bags?	Curiosity - just browsing		Y	Checkbox, one-up vertical	Skip Logic Group	Air bag - why
				My car is recalled and I want to learn what to do next
				Check air bag recall information to see if my car is included
				Other	K
BAN6358Q012		K	For what other reason were you looking for air bag information?			N	Text area, no char limit	Skip Logic Group	OE_Air Bag info
BAN6358Q013		I	Other vehicle safety information			N	Text area, no char limit	Skip Logic Group	Other Vehicle Safety
BAN6358Q014			What made you decide to look for this type of information?			N	Text area, no char limit		Why Looking for Info
BAN6358Q015			Did you try to search for recalls on a vehicle today?	Yes	A	Y	Radio button, one-up vertical	Skip Logic Group	VIN recall search
				No
BAN6358Q016		A	Did you use the VIN search tool today?	Yes	B,C,F	Y	Radio button, one-up vertical	Skip Logic Group	VIN search
				No	G
				Don't know
BAN6358Q017		B	Was the explanation clear for which kind of recalls the VIN search tool covers and does not cover?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	VIN clear expl
				No	BB
				Don't know
BAN6358Q018		BB	What was not clearly explained?			N	Text area, no char limit	Skip Logic Group	OE VIN clear expl
BAN6358Q019		C	Which best describes your experience with the VIN search tool today?	I received Recall Results for my VIN	D,E	Y	Radio button, one-up vertical	Skip Logic Group	VIN experience
				I submitted my VIN, but got an error message
				I could not submit my VIN in the search field
				Other	CC
BAN6358Q020		CC	Describe your experience with the VIN search tool.			N	Text area, no char limit	Skip Logic Group	OE VIN exper
BAN6358Q021		D	Was the information given in the Recall Results clear?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	VIN results clear
				No	DD
BAN6358Q022		DD	What was not clear about the Recall Results?			N	Text area, no char limit	Skip Logic Group	OE VIN results not clear
BAN6358Q023		E	Did the Recall Results give you the information you needed about any potential issue and next steps to take?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	VIN info needed
				No	EE
				Don't know
BAN6358Q024		EE	What other information would you like to have?			N	Text area, no char limit	Skip Logic Group	OE VIN info needed
BAN6358Q025		F	Did you search for additional safety information by make/model/year?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	VIN search addtl
				No
BAN6358Q026		G	Why didn't you use the VIN search tool today? (Please select all that apply.)	I could not find the VIN search tool		Y	Checkbox, one-up vertical	Skip Logic Group	VIN search not used
				I did not have my VIN available at the time
				I do not know how to find my VIN
				I searched by make/model/year instead
				I found what I needed without doing a search
				Other	GG
BAN6358Q027		GG	Why else didn't you use the VIN search tool?			N	Text area, no char limit	Skip Logic Group	OE VIN search not used
BAN6358Q036			How do you want to use the information you were looking for today?	For personal research		Y	Radio button, one-up vertical		Use information
				To research for work
				To research for school
				Not applicable
BAN6358Q037			More specifically, how will you use the information. Please be brief. (Ex: To decide what vehicle to buy, to learn about a car seat I own, etc.)			N	Text area, no char limit		OE_Use Info
BAN6358Q038			Were you able to find what you were looking for on the site today?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	Accomplish
				No	E
BAN6358Q039		E	What were you looking for that you could not find?			N	Text area, no char limit	Skip Logic Group	Could not accomplish
BAN6358Q046			Did you have any trouble navigating the site today?	Yes	F	Y	Radio button, one-up vertical	Skip Logic Group	Navigation
				No
BAN6358Q047		F	What type of difficulty did you encounter with the navigation process? (Please select all that apply.)	Too many links to choose from		Y	Checkbox, one-up vertical	Skip Logic Group	Navigation difficulty
				Links did not take me where I expected	B
				Links/labels were difficult to understand
				Technical difficulties (e.g., broken links, error messages)
				Other	A
BAN6358Q048		A	Other navigational difficulties			N	Text area, no char limit	Skip Logic Group	Other navigation difficulty
BAN6358Q049		B	Please tell us which links took you somewhere unexpected			N	Text area, no char limit	Skip Logic Group	Unexpected Links
BAN6358Q050			Did you use the search feature today?	Yes	A, C	Y	Radio button, one-up vertical	Skip Logic Group	Search
				No
BAN6358Q051		A	Please describe your experience with the site's search feature.	I did not have any difficulty with the search feature		Y	Checkbox, one-up vertical	Skip Logic Group	Search experience
				Returned results that were too similar/redundant
				Results were not relevant to my search terms or needs
				Returned too many results
				Returned not enough results
				I was not sure what words to use in my search
				Search speed was too slow
				Search required too many refinements to get to what I wanted
				Other	B
BAN6358Q052		B	Other search difficulties			N	Text area, no char limit	Skip Logic Group	Other search difficulty
BAN6358Q053		C	If you could make one improvement to the search feature, which of the following would you make?	Narrow results by a specific date		Y	Drop down, select one	Skip Logic Group	Search Improvement
				Sort results by most popular to least popular
				Narrow by searching within the first set of results I receive
				Search the document by type (e.g., pdf, doc, wav, etc.)
				Other improvement suggestion:	D
BAN6358Q054		D	What other search improvement suggestion would you make?			N	Text area, no char limit	Skip Logic Group	OE_Search Improvement
BAN6358Q059			Have you seen or heard of any program(s) or campaign(s) that NHTSA is currently running? (Please select all that apply.)	Drive sober or get pulled over (Campaign against drunk driving)		Y	Checkbox, one-up vertical	Randomize	Campaigns
				Click it or ticket (Campaign for seat belt use)
				Where's baby? Look before you lock. (Program against leaving children in hot cars - Heatstroke, Hypothermia)
				Securing our most precious cargo. (Program promoting child passenger safety)
				One text or call could wreck it all. (Campaign against distracted driving)
				Tire Wise (Campaign with tire safety information)
				Government 5-Star Safety Ratings (Campaign with vehicle safety information)
				If you're texting, you're not driving. (Campaign against distracted driving)
				Ride Sober or Get Pulled Over.  (Campaign against drinking while operating motorcycle)
				Child Passenger Safety Week (Campaign promoting safety for child passengers)
				National Seat Check Saturday  (Child car seats – proper installation)
				Child Car Safety (Child car seats)
				Right Car Seat    (Child car seats)
				Seatbelt Safety for 8-14 year olds (Appropriate car seat/seatbelt use for older children)
				U Drive. U Text. U Pay.  Or  You Drive. You Text. You Pay. (Campaign against distracted driving)
				Buzzed Driving is Drunk Driving. (Campaign against drunk driving)
				Everyone is a pedestrian.  (Campaign to improve pedestrian safety)
				I have not seen or heard any program or campaign.				Mutually Exclusive, Anchor Answer Choice
BAN6358Q060			Thinking of all the of the websites where you search for information on a regular basis, which one site do you believe to be your ideal site?			N	Text area, no char limit		OE - Ideal site
BAN6358Q061			What additional features or options would you most like to see added to the NHTSA site?			N	Text area, no char limit		OE - Additional features

---

Sheet 6: CQ Update(9-12-17)

Model Name	NHTSA v2					Red & Strike-Through: Delete
Model ID	VZcAA4QoMBcBRhpA15JEEA4C					Underlined & Italicized: Re-order
Partitioned	2MQ					Pink: Addition
Date	11/18/2015					Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
BAN6358Q001			How frequently do you visit this site?	Daily	A	Y	Radio button, one-up vertical	Skip Logic Group	Visit Frequency
				Two to three times per week	A
				About once a month	A
				Every few months	A
				Every 6 months or less	A
				This is my first time visiting this site
JIB0158261		A	During your visit today, did you notice the redesign of the NHTSA site?	Yes	B, C	Y	Radio button, one-up vertical	Skip Logic Group	New Site_Notice Redesign
				No
JIB0158263		B	How does the new site compare to the previous design?	New site is better		Y	Radio button, one-up vertical	Skip Logic Group	New Site_Compare
				About the same
				New site is worse	B1
JIB0158264		B1	Please tell us why you feel the new site is worse than the previous site.			N	Text area, no char limit	Skip Logic Group	OE_New Site_Compare
JIB0158262		C	Please tell us whether you agree or disagree with the following statement: The new site makes it easier to find the information I was looking for.	Strongly Disagree		Y	Radio button, one-up vertical	Skip Logic Group	New Site_Task
				Disagree
				Neutral
				Agree
				Strongly Agree
				Don't know
BAN6358Q002			What best describes your role during your site visit today?	State or local government employee		Y	Drop down, select one	Skip Logic Group	Role
				Parent
				Child care provider/Caregiver
				Consumer
				Traffic Safety Advocate
				Manufacturer
				Industry group member
				Researcher
				Other	A
BAN6358Q003		A	Other best describes your role			N	Text area, no char limit	Skip Logic Group	Other role
BAN6358Q004			What type(s) of information were you looking for on the site? (Please select all that apply.)	Driving Safety (alcohol, texting/cell phones, car seats, seat belts, bicycles, motorcycles, pedestrians, driver education, school buses, etc.)	F	Y	Checkbox, one-up vertical	Skip Logic Group	Vehicle Info
				Vehicle Safety (air bags, brakes, recalls & defects, complaints, tires, etc.)	H
				Research (Crash Injury Research (CIREN), Driver Simulation (NADS), Event Data Recorder (EDR), etc.)
				Data (National Automotive Sampling System (NASS), Fatality Analysis Reporting System (FARS), National Driver Register, Special Crash Investigations (SCI), etc.)
				Laws & Regulations (air bags, fuel economy, seat belts, tires, etc.)
				About NHTSA (Administrator, calendar, jobs, press releases, etc.)
				Other	A
BAN6358Q005		A	Other information			N	Text area, no char limit	Skip Logic Group	Other Vehicle Info
BAN6358Q006		F	What type(s) of driving safety information were you looking for? (Please select all that apply.)	Aggressive Driving		Y	Checkbox, one-up vertical	Skip Logic Group	Driving Safety
				Bicycles
				Child Safety (car seats)	B
				Distracted Driving (text or call)
				Driver Education
				Enforcement & Justice Services
				Impaired Driving (alcohol)
				Motorcycles
				Occupant Protection (seat belts)
				Pedestrians
				Research & Evaluation
				School Buses
				Other	G
BAN6358Q007		G	Other driving safety information			N	Text area, no char limit	Skip Logic Group	Other Driving Safety
BAN6358Q008		B	What type(s) of car seat information were you looking for? (Please select all that apply.)	Car seat recalls		Y	Checkbox, one-up vertical	Skip Logic Group	Car seat info
				Seat ratings
				Inspection center locations
				Car seat installation information
				Instructional videos
				Other	C
BAN6358Q009		C	Other car seat information			N	Text area, no char limit	Skip Logic Group	Other car seat info
BAN6358Q010		H	What type(s) of vehicle safety information were you looking for? (Please select all that apply.)	Air Bags	J	Y	Checkbox, one-up vertical	Skip Logic Group	Vehicle Safety
				Brakes
				Odometer Fraud
				Other Equipment (head restraints, vehicle backover avoidance technology, transportation recorders)
				Recalls & Defects or Complaints
				Test Procedures
				Tires
				Vehicle-Related Theft
				Other	I
BAN6358Q011		J	Why were you looking for information on air bags?	Curiosity - just browsing		Y	Checkbox, one-up vertical	Skip Logic Group	Air bag - why
				My car is recalled and I want to learn what to do next
				Check air bag recall information to see if my car is included
				Other	K
BAN6358Q012		K	For what other reason were you looking for air bag information?			N	Text area, no char limit	Skip Logic Group	OE_Air Bag info
BAN6358Q013		I	Other vehicle safety information			N	Text area, no char limit	Skip Logic Group	Other Vehicle Safety
BAN6358Q014			What made you decide to look for this type of information?			N	Text area, no char limit		Why Looking for Info
BAN6358Q015			Did you try to search for recalls on a vehicle today?	Yes	A	Y	Radio button, one-up vertical	Skip Logic Group	VIN recall search
				No
BAN6358Q016		A	Did you use the VIN search tool today?	Yes	B,C,F	Y	Radio button, one-up vertical	Skip Logic Group	VIN search
				No	G
				Don't know
BAN6358Q017		B	Was the explanation clear for which kind of recalls the VIN search tool covers and does not cover?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	VIN clear expl
				No	BB
				Don't know
BAN6358Q018		BB	What was not clearly explained?			N	Text area, no char limit	Skip Logic Group	OE VIN clear expl
BAN6358Q019		C	Which best describes your experience with the VIN search tool today?	I received Recall Results for my VIN	D,E	Y	Radio button, one-up vertical	Skip Logic Group	VIN experience
				I submitted my VIN, but got an error message
				I could not submit my VIN in the search field
				Other	CC
BAN6358Q020		CC	Describe your experience with the VIN search tool.			N	Text area, no char limit	Skip Logic Group	OE VIN exper
BAN6358Q021		D	Was the information given in the Recall Results clear?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	VIN results clear
				No	DD
BAN6358Q022		DD	What was not clear about the Recall Results?			N	Text area, no char limit	Skip Logic Group	OE VIN results not clear
BAN6358Q023		E	Did the Recall Results give you the information you needed about any potential issue and next steps to take?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	VIN info needed
				No	EE
				Don't know
BAN6358Q024		EE	What other information would you like to have?			N	Text area, no char limit	Skip Logic Group	OE VIN info needed
BAN6358Q025		F	Did you search for additional safety information by make/model/year?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	VIN search addtl
				No
BAN6358Q026		G	Why didn't you use the VIN search tool today? (Please select all that apply.)	I could not find the VIN search tool		Y	Checkbox, one-up vertical	Skip Logic Group	VIN search not used
				I did not have my VIN available at the time
				I do not know how to find my VIN
				I searched by make/model/year instead
				I found what I needed without doing a search
				Other	GG
BAN6358Q027		GG	Why else didn't you use the VIN search tool?			N	Text area, no char limit	Skip Logic Group	OE VIN search not used
BAN6358Q036			How do you want to use the information you were looking for today?	For personal research		Y	Radio button, one-up vertical		Use information
				To research for work
				To research for school
				Not applicable
BAN6358Q037			More specifically, how will you use the information. Please be brief. (Ex: To decide what vehicle to buy, to learn about a car seat I own, etc.)			N	Text area, no char limit		OE_Use Info
BAN6358Q038			Were you able to find what you were looking for on the site today?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	Accomplish
				No	E
BAN6358Q039		E	What were you looking for that you could not find?			N	Text area, no char limit	Skip Logic Group	Could not accomplish
BAN6358Q046			Did you have any trouble navigating the site today?	Yes	F	Y	Radio button, one-up vertical	Skip Logic Group	Navigation
				No
BAN6358Q047		F	What type of difficulty did you encounter with the navigation process? (Please select all that apply.)	Too many links to choose from		Y	Checkbox, one-up vertical	Skip Logic Group	Navigation difficulty
				Links did not take me where I expected	B
				Links/labels were difficult to understand
				Technical difficulties (e.g., broken links, error messages)
				Other	A
BAN6358Q048		A	Other navigational difficulties			N	Text area, no char limit	Skip Logic Group	Other navigation difficulty
BAN6358Q049		B	Please tell us which links took you somewhere unexpected			N	Text area, no char limit	Skip Logic Group	Unexpected Links
BAN6358Q050			Did you use the search feature today?	Yes	A, C	Y	Radio button, one-up vertical	Skip Logic Group	Search
				No
BAN6358Q051		A	Please describe your experience with the site's search feature.	I did not have any difficulty with the search feature		Y	Checkbox, one-up vertical	Skip Logic Group	Search experience
				Returned results that were too similar/redundant
				Results were not relevant to my search terms or needs
				Returned too many results
				Returned not enough results
				I was not sure what words to use in my search
				Search speed was too slow
				Search required too many refinements to get to what I wanted
				Other	B
BAN6358Q052		B	Other search difficulties			N	Text area, no char limit	Skip Logic Group	Other search difficulty
BAN6358Q053		C	If you could make one improvement to the search feature, which of the following would you make?	Narrow results by a specific date		Y	Drop down, select one	Skip Logic Group	Search Improvement
				Sort results by most popular to least popular
				Narrow by searching within the first set of results I receive
				Search the document by type (e.g., pdf, doc, wav, etc.)
				Other improvement suggestion:	D
BAN6358Q054		D	What other search improvement suggestion would you make?			N	Text area, no char limit	Skip Logic Group	OE_Search Improvement
BAN6358Q059			Have you seen or heard of any program(s) or campaign(s) that NHTSA is currently running? (Please select all that apply.)	Drive sober or get pulled over (Campaign against drunk driving)		Y	Checkbox, one-up vertical	Randomize	Campaigns
				Click it or ticket (Campaign for seat belt use)
				Where's baby? Look before you lock. (Program against leaving children in hot cars - Heatstroke, Hypothermia)
				Securing our most precious cargo. (Program promoting child passenger safety)
				One text or call could wreck it all. (Campaign against distracted driving)
				Tire Wise (Campaign with tire safety information)
				Government 5-Star Safety Ratings (Campaign with vehicle safety information)
				If you're texting, you're not driving. (Campaign against distracted driving)
				Ride Sober or Get Pulled Over.  (Campaign against drinking while operating motorcycle)
				Child Passenger Safety Week (Campaign promoting safety for child passengers)
				National Seat Check Saturday  (Child car seats – proper installation)
				Child Car Safety (Child car seats)
				Right Car Seat    (Child car seats)
				Seatbelt Safety for 8-14 year olds (Appropriate car seat/seatbelt use for older children)
				U Drive. U Text. U Pay.  Or  You Drive. You Text. You Pay. (Campaign against distracted driving)
				Buzzed Driving is Drunk Driving. (Campaign against drunk driving)
				Everyone is a pedestrian.  (Campaign to improve pedestrian safety)
				I have not seen or heard any program or campaign.				Mutually Exclusive, Anchor Answer Choice
BAN6358Q060			Thinking of all the of the websites where you search for information on a regular basis, which one site do you believe to be your ideal site?			N	Text area, no char limit		OE - Ideal site
BAN6358Q061			What additional features or options would you most like to see added to the NHTSA site?			N	Text area, no char limit		OE - Additional features

---

Sheet 7: CQs (4-18-17)

Model Name	NHTSA v2					Red & Strike-Through: Delete
Model ID	VZcAA4QoMBcBRhpA15JEEA4C					Underlined & Italicized: Re-order
Partitioned	2MQ					Pink: Addition
Date	11/18/2015					Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
ESK6357Q001			How frequently do you visit this site?	Daily	A	Y	Radio button, one-up vertical	Skip Logic Group	Visit Frequency
				Two to three times per week	A
				About once a month	A
				Every few months	A
				Every 6 months or less	A
				This is my first time visiting this site
		A	During your visit today, did you notice the redesign of the NHTSA site?	Yes	B, C	Y	Radio button, one-up vertical	Skip Logic Group	New Site_Notice Redesign
				No
		B	How does the new site compare to the previous design?	New site is better		Y	Radio button, one-up vertical	Skip Logic Group	New Site_Compare
				About the same
				New site is worse	B1
		B1	Please tell us why you feel the new site is worse than the previous site.			N	Text area, no char limit	Skip Logic Group	OE_New Site_Compare
		C	Please tell us whether you agree or disagree with the following statement: The new site makes it easier to find the information I was looking for.	Strongly Disagree		Y	Radio button, one-up vertical	Skip Logic Group	New Site_Task
				Disagree
				Neutral
				Agree
				Strongly Agree
				Don't know
BAN6358Q002			What best describes your role during your site visit today?	State or local government employee		Y	Drop down, select one	Skip Logic Group	Role
				Parent
				Child care provider/Caregiver
				Consumer
				Traffic Safety Advocate
				Manufacturer
				Industry group member
				Researcher
				Other	A
BAN6358Q003		A	Other best describes your role			N	Text area, no char limit	Skip Logic Group	Other role
BAN6358Q004			What type(s) of information were you looking for on the site? (Please select all that apply.)	Driving Safety (alcohol, texting/cell phones, car seats, seat belts, bicycles, motorcycles, pedestrians, driver education, school buses, etc.)	F	Y	Checkbox, one-up vertical	Skip Logic Group	Vehicle Info
				Vehicle Safety (air bags, brakes, recalls & defects, complaints, tires, etc.)	H
				Research (Crash Injury Research (CIREN), Driver Simulation (NADS), Event Data Recorder (EDR), etc.)
				Data (National Automotive Sampling System (NASS), Fatality Analysis Reporting System (FARS), National Driver Register, Special Crash Investigations (SCI), etc.)
				Laws & Regulations (air bags, fuel economy, seat belts, tires, etc.)
				About NHTSA (Administrator, calendar, jobs, press releases, etc.)
				Other	A
BAN6358Q005		A	Other information			N	Text area, no char limit	Skip Logic Group	Other Vehicle Info
BAN6358Q006		F	What type(s) of driving safety information were you looking for? (Please select all that apply.)	Aggressive Driving		Y	Checkbox, one-up vertical	Skip Logic Group	Driving Safety
				Bicycles
				Child Safety (car seats)	B
				Distracted Driving (text or call)
				Driver Education
				Enforcement & Justice Services
				Impaired Driving (alcohol)
				Motorcycles
				Occupant Protection (seat belts)
				Pedestrians
				Research & Evaluation
				School Buses
				Other	G
BAN6358Q007		G	Other driving safety information			N	Text area, no char limit	Skip Logic Group	Other Driving Safety
BAN6358Q008		B	What type(s) of car seat information were you looking for? (Please select all that apply.)	Car seat recalls		Y	Checkbox, one-up vertical	Skip Logic Group	Car seat info
				Seat ratings
				Inspection center locations
				Car seat installation information
				Instructional videos
				Other	C
BAN6358Q009		C	Other car seat information			N	Text area, no char limit	Skip Logic Group	Other car seat info
BAN6358Q010		H	What type(s) of vehicle safety information were you looking for? (Please select all that apply.)	Air Bags	J	Y	Checkbox, one-up vertical	Skip Logic Group	Vehicle Safety
				Brakes
				Odometer Fraud
				Other Equipment (head restraints, vehicle backover avoidance technology, transportation recorders)
				Recalls & Defects or Complaints
				Test Procedures
				Tires
				Vehicle-Related Theft
				Other	I
BAN6358Q011		J	Why were you looking for information on air bags?	Curiosity - just browsing		Y	Checkbox, one-up vertical	Skip Logic Group	Air bag - why
				My car is recalled and I want to learn what to do next
				Check air bag recall information to see if my car is included
				Other	K
BAN6358Q012		K	For what other reason were you looking for air bag information?			N	Text area, no char limit	Skip Logic Group	OE_Air Bag info
BAN6358Q013		I	Other vehicle safety information			N	Text area, no char limit	Skip Logic Group	Other Vehicle Safety
BAN6358Q014			What made you decide to look for this type of information?			N	Text area, no char limit		Why Looking for Info
BAN6358Q015			Did you try to search for recalls on a vehicle today?	Yes	A	Y	Radio button, one-up vertical	Skip Logic Group	VIN recall search
				No
BAN6358Q016		A	Did you use the VIN search tool today?	Yes	B,C,F	Y	Radio button, one-up vertical	Skip Logic Group	VIN search
				No	G
				Don't know
BAN6358Q017		B	Was the explanation clear for which kind of recalls the VIN search tool covers and does not cover?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	VIN clear expl
				No	BB
				Don't know
BAN6358Q018		BB	What was not clearly explained?			N	Text area, no char limit	Skip Logic Group	OE VIN clear expl
BAN6358Q019		C	Which best describes your experience with the VIN search tool today?	I received Recall Results for my VIN	D,E	Y	Radio button, one-up vertical	Skip Logic Group	VIN experience
				I submitted my VIN, but got an error message
				I could not submit my VIN in the search field
				Other	CC
BAN6358Q020		CC	Describe your experience with the VIN search tool.			N	Text area, no char limit	Skip Logic Group	OE VIN exper
BAN6358Q021		D	Was the information given in the Recall Results clear?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	VIN results clear
				No	DD
BAN6358Q022		DD	What was not clear about the Recall Results?			N	Text area, no char limit	Skip Logic Group	OE VIN results not clear
BAN6358Q023		E	Did the Recall Results give you the information you needed about any potential issue and next steps to take?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	VIN info needed
				No	EE
				Don't know
BAN6358Q024		EE	What other information would you like to have?			N	Text area, no char limit	Skip Logic Group	OE VIN info needed
BAN6358Q025		F	Did you search for additional safety information by make/model/year?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	VIN search addtl
				No
BAN6358Q026		G	Why didn't you use the VIN search tool today? (Please select all that apply.)	I could not find the VIN search tool		Y	Checkbox, one-up vertical	Skip Logic Group	VIN search not used
				I did not have my VIN available at the time
				I do not know how to find my VIN
				I searched by make/model/year instead
				I found what I needed without doing a search
				Other	GG
BAN6358Q027		GG	Why else didn't you use the VIN search tool?			N	Text area, no char limit	Skip Logic Group	OE VIN search not used
BAN6358Q028			Did you come to the site today to file a complaint?	Yes	A, C, E	Y	Radio button, one-up vertical	Skip Logic Group	File complaint
				No
BAN6358Q029		A	What type of complaint?	Vehicle		Y	Drop down, select one	Skip Logic Group	Complaint - Type
				Tires
				Equipment
				Child Car Seats
				Consumer
				Other	B
BAN6358Q030		B	Other type of complaint			N	Text area, no char limit	Skip Logic Group	Other complaint type
BAN6358Q031		C	Did you file your complaint?	Yes	F	Y	Radio button, one-up vertical	Skip Logic Group	Complaint - File
				No	D
BAN6358Q032		D	If you did not file your complaint, why not?			N	Text area, no char limit	Skip Logic Group	Why not file complaint
BAN6358Q033		F	After you filed your complaint, did you receive any confirmation or feedback about the complaint? (Please select all that apply.)	Email confirmation that complaint was filed		Y	Checkbox, one-up vertical	Skip Logic Group	Confirmation Complaint
				Confirmation on my screen that complaint was filed
				Other type of confirmation	G
				No confirmation that I'm aware of				mutually exclusive
				I'm not sure				mutually exclusive
BAN6358Q034		G	What other type of complaint confirmation did you receive?			N	Text area, no char limit	Skip Logic Group	OE Confirmation Complaint
BAN6358Q035		E	If you could improve one area of the complaint process, what would it be?			N	Text area, no char limit	Skip Logic Group	Complaint improvement
BAN6358Q036			How do you want to use the information you were looking for today?	For personal research		Y	Radio button, one-up vertical		Use information
				To research for work
				To research for school
				Not applicable
BAN6358Q037			More specifically, how will you use the information. Please be brief. (Ex: To decide what vehicle to buy, to learn about a car seat I own, etc.)			N	Text area, no char limit		OE_Use Info
BAN6358Q038			Were you able to find what you were looking for on the site today?	Yes		Y	Radio button, one-up vertical	Skip Logic Group	Accomplish
				No	E
BAN6358Q039		E	What were you looking for that you could not find?			N	Text area, no char limit	Skip Logic Group	Could not accomplish
BAN6358Q040			While you were on the site today, did you notice the "Chat Help" function?	Yes	A	Y	Radio button, one-up vertical	Skip Logic Group	Chat Noticed
				No
BAN6358Q041		A	Did you try to use Chat Help while on the site today?	Yes, I tried to use it	B, D, E	N	Radio button, one-up vertical	Skip Logic Group	Chat Tried
				No, I did not try to use it
BAN6358Q042		B	Were you able to chat with someone through Chat Help?	Yes	C	N	Radio button, one-up vertical	Skip Logic Group	Chatted with Someone
				No
BAN6358Q043		C	Did the chat representative help you (e.g., answer your questions, direct you to appropriate resources, etc.)?	Yes		N	Radio button, one-up vertical	Skip Logic Group	Chat Rep Helped
				Partially
				No
				Not Sure
BAN6358Q044		D	What were you seeking help with from Chat Help?			N	Text area, no char limit	Skip Logic Group	OE_Chat Help What
BAN6358Q045		E	If you could make one improvement to Chat Help, what would it be?			N	Text area, no char limit	Skip Logic Group	OE_Chat Improvement
BAN6358Q046			Did you have any trouble navigating the site today?	Yes	F	Y	Radio button, one-up vertical	Skip Logic Group	Navigation
				No
BAN6358Q047		F	What type of difficulty did you encounter with the navigation process? (Please select all that apply.)	Too many links to choose from		Y	Checkbox, one-up vertical	Skip Logic Group	Navigation difficulty
				Links did not take me where I expected	B
				Links/labels were difficult to understand
				Technical difficulties (e.g., broken links, error messages)
				Other	A
BAN6358Q048		A	Other navigational difficulties			N	Text area, no char limit	Skip Logic Group	Other navigation difficulty
BAN6358Q049		B	Please tell us which links took you somewhere unexpected			N	Text area, no char limit	Skip Logic Group	Unexpected Links
BAN6358Q050			Did you use the search feature today?	Yes	A, C	Y	Radio button, one-up vertical	Skip Logic Group	Search
				No
BAN6358Q051		A	Please describe your experience with the site's search feature.	I did not have any difficulty with the search feature		Y	Checkbox, one-up vertical	Skip Logic Group	Search experience
				Returned results that were too similar/redundant
				Results were not relevant to my search terms or needs
				Returned too many results
				Returned not enough results
				I was not sure what words to use in my search
				Search speed was too slow
				Search required too many refinements to get to what I wanted
				Other	B
BAN6358Q052		B	Other search difficulties			N	Text area, no char limit	Skip Logic Group	Other search difficulty
BAN6358Q053		C	If you could make one improvement to the search feature, which of the following would you make?	Narrow results by a specific date		Y	Drop down, select one	Skip Logic Group	Search Improvement
				Sort results by most popular to least popular
				Narrow by searching within the first set of results I receive
				Search the document by type (e.g., pdf, doc, wav, etc.)
				Other improvement suggestion:	D
BAN6358Q054		D	What other search improvement suggestion would you make?			N	Text area, no char limit	Skip Logic Group	OE_Search Improvement
BAN6358Q055			Are you currently signed up for email updates?	Yes, I was signed up before today's visit		Y	Radio button, one-up vertical		Email Updates
				Yes, I signed up during today's visit
				No, I was not aware of the list
				No, I was aware but am not signed up
BAN6358Q056			Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required)	Message or recommendation from a friend on a social network		Y	Drop down, select one	Rank Group	SV - Rank 1
				Video I saw on YouTube
				Internet blogs or discussion forums				Adjust Template/Style Sheet
				Advertising on social networks (Facebook, MySpace, Twitter)				Randomize
				Message directly from the company on a social network
				Mobile phone text messages or alerts
				Instant Message from a friend or colleague
				Already knew about NHTSA
				Promotional email(s) from NHTSA
				Search engine results
				Word of mouth recommendation from someone I know
				Radio or television advertisement
				Internet advertising
				Don't know				Anchor Answer Choice
				Other				Anchor Answer Choice
BAN6358Q057			Rank 2 (Optional)	Message or recommendation from a friend on a social network		N	Drop down, select one	Rank Group	SV - Rank 2
				Video I saw on YouTube
				Internet blogs or discussion forums				Adjust Template/Style Sheet
				Advertising on social networks (Facebook, MySpace, Twitter)				Randomize
				Message directly from the company on a social network
				Mobile phone text messages or alerts
				Instant Message from a friend or colleague
				Already knew about NHTSA
				Promotional email(s) from NHTSA
				Search engine results
				Word of mouth recommendation from someone I know
				Radio or television advertisement
				Internet advertising
				Don't know				Anchor Answer Choice
				Other				Anchor Answer Choice
BAN6358Q058			Rank 3 (Optional)	Message or recommendation from a friend on a social network		N	Drop down, select one	Rank Group	SV - Rank 3
				Video I saw on YouTube
				Internet blogs or discussion forums				Adjust Template/Style Sheet
				Advertising on social networks (Facebook, MySpace, Twitter)				Randomize
				Message directly from the company on a social network
				Mobile phone text messages or alerts
				Instant Message from a friend or colleague
				Already knew about NHTSA
				Promotional email(s) from NHTSA
				Search engine results
				Word of mouth recommendation from someone I know
				Radio or television advertisement
				Internet advertising
				Don't know				Anchor Answer Choice
				Other				Anchor Answer Choice
BAN6358Q059			Have you seen or heard of any program(s) or campaign(s) that NHTSA is currently running? (Please select all that apply.)	Drive sober or get pulled over (Campaign against drunk driving)		Y	Checkbox, one-up vertical	Randomize	Campaigns
				Click it or ticket (Campaign for seat belt use)
				Where's baby? Look before you lock. (Program against leaving children in hot cars - Heatstroke, Hypothermia)
				Securing our most precious cargo. (Program promoting child passenger safety)
				One text or call could wreck it all. (Campaign against distracted driving)
				Tire Wise (Campaign with tire safety information)
				Government 5-Star Safety Ratings (Campaign with vehicle safety information)
				If you're texting, you're not driving. (Campaign against distracted driving)
				Ride Sober or Get Pulled Over.  (Campaign against drinking while operating motorcycle)
				Child Passenger Safety Week (Campaign promoting safety for child passengers)
				National Seat Check Saturday  (Child car seats – proper installation)
				Child Car Safety (Child car seats)
				Right Car Seat    (Child car seats)
				Seatbelt Safety for 8-14 year olds (Appropriate car seat/seatbelt use for older children)
				U Drive. U Text. U Pay.  Or  You Drive. You Text. You Pay. (Campaign against distracted driving)
				Buzzed Driving is Drunk Driving. (Campaign against drunk driving)
				Everyone is a pedestrian.  (Campaign to improve pedestrian safety)
				I have not seen or heard any program or campaign.				Mutually Exclusive, Anchor Answer Choice
BAN6358Q060			Thinking of all the of the websites where you search for information on a regular basis, which one site do you believe to be your ideal site?			N	Text area, no char limit		OE - Ideal site
BAN6358Q061			What additional features or options would you most like to see added to the NHTSA site?			N	Text area, no char limit		OE - Additional features