30678 Q_NHTSASaferCar_Web_Browse_20170406 (1)

E-Government Website Customer Satisfaction Surveys

Q_NHTSASaferCar_Web_Browse_20170406 (1).xlsx

Mapping and Questionnaire Documents IA 30678 A3 (NHTSA)

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Qsts
Current CQs
CQs (4-18-17)


Sheet 1: Welcome and Thank You Text






Welcome and Thank You Text















Welcome Text
Thank You Text




Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

Thank you for taking our survey - and for helping us serve you better. We appreciate your input!






























Welcome Text - Alternate
Thank You Text - Alternate




Thank you for visiting [Company/Site/Agency]. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the [Company/Site/Agency]. Please take a few minutes to give us your feedback. All results are strictly confidential.
Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.
































































































Sheet 2: Model Qsts

Model Name
NHTSA SaferCar v2



Red & Strike-Through: Delete
Model ID
ssAxkBZw04F1N1ApFNdcsQ4C



Underlined & Italicized: Re-order
Partitioned
2MQ



Pink: Addition
Date
11/18/2015



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Return (1=Very Unlikely, 10=Very Likely)
1 Look and Feel - Appeal Please rate the visual appeal of this site. 16 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
19 Return How likely are you to return to SaferCar.gov?
2 Look and Feel - Balance Please rate the balance of graphics and text on this site. 17 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)
3 Look and Feel - Readability Please rate the readability of the pages on this site. 18 Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
20 Recommend How likely are you to recommend SaferCar.gov to someone else?


Site Performance (1=Poor, 10=Excellent, Don't Know)




Primary Resource (1=Very Unlikely, 10=Very Likely)
4 Site Performance - Loading Please rate how quickly pages load on this site.


21 Primary Resource How likely are you to use SaferCar.gov as your primary resource for obtaining information about NHTSA?
5 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.




Trust (1=Strongly Disagree, 10=Strongly Agree)
6 Site Performance - Completeness Please rate how completely the page content loads on this site.


22 Trust - Best Interests I can count on NHTSA to act in my best interests.


Navigation (1=Poor, 10=Excellent, Don't Know)


23 Trust - Trustworthy I consider NHTSA to be trustworthy.
7 Navigation - Organized Please rate how well this site is organized.


24 Trust - Do Right NHTSA can be trusted to do what is right.
8 Navigation - Options Please rate the options available for navigating this site.




Future Participation (1=Very Unlikely, 10=Very Likely)
9 Navigation - Layout Please rate how well the site layout helps you find what you need.


25 Future Participation How likely are you to express your thoughts or ideas to NHTSA in the next 90 days?


Information Browsing (1=Poor, 10=Excellent, Don't Know)





10 Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this site.





11 Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.





12 Information Browsing - Features Please rate how well the features on the site help you find the information you need.







Site Information (1=Poor, 10=Excellent, Don't Know)





13 Site Information - Thoroughness Please rate the thoroughness of information provided on this site.





14 Site Information - Understandable Please rate how understandable this site’s information is.





15 Site Information - Answers Please rate how well the site’s information provides answers to your questions.




































































































































Sheet 3: Current CQs

Model Name NHTSA SaferCar v2



Red & Strike-Through: Delete


Model ID ssAxkBZw04F1N1ApFNdcsQ4C



Underlined & Italicized: Re-order

Partitioned 2MQ



Pink: Addition

Date 4/14/2016



Blue: Reword











QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
ESK6357Q001

How frequently do you visit this site? Daily
Y Radio button, one-up vertical
Visit Frequency




Two to three times per week








About once a month








Every few months








Every 6 months or less








This is my first time visiting this site




ESK6357Q002 Role
What best describes your role during your site visit today? Federal, State, or Local government employee
Y Radio button, one-up vertical Skip Logic Group* Role




Parent








Grandparent








Child care provider/Caregiver








Teacher








Student








Researcher








Consumer/Vehicle Owner








Traffic Safety Advocate








Manufacturer








Car dealership or other vehicle sales








Mechanic/vehicle service or maintenance








Industry group member








Industry member








General public








Other A



ESK6357Q003
A Other best describes your role

N Text field, <100 char Skip Logic Group* Other Role
ESK6357Q004

What type(s) of information were you looking for on the site? (Please select all that apply.) Driving Safety (alcohol, texting/cell phones, child car seats, seat belts, bicycles, motorcycles, pedestrians, driver education, school buses, etc.)
Y Checkbox, one-up vertical Skip Logic Group Vehicle Info




Vehicle Safety (air bags, brakes, recalls & defects, complaints, tires, etc.)








Research (Crash Injury Research (CIREN), Driver Simulation (NADS), Event Data Recorder (EDR), etc.)








Data (National Automotive Sampling System (NASS), Fatality Analysis Reporting System (FARS), National Driver Register, Special Crash Investigations (SCI), etc.)








Laws & Regulations (air bags, fuel economy, seat belts, tires, etc.)








About NHTSA (Administrator, calendar, jobs, press releases, etc.)








Other A



ESK6357Q005
A Other information

N Text area, no char limit Skip Logic Group Other Vehicle Info
ESK6357Q006

What is the main reason you were looking for this type information? I am researching to purchase a car
Y Radio button, one-up vertical Skip Logic Group* Reason




My car is having problems








I am just curious to see if my current car has any information I should be aware of








I am researching for work








I am researching for school








Other A



ESK6357Q007
A What is the other reason you were looking for information?

N Text area, no char limit Skip Logic Group* Other_Reason
ESK6357Q008

Who were you trying to protect by researching this information? If it is yourself, please select what category fits best. (Please select all that apply.) Infant children (0-2)
Y Checkbox, one-up vertical Skip Logic Group* Protecting




Children (3-12)








Adolescent children (13-19)








Adults (20-64)








Older drivers/passengers (65+)








Disabled drivers/passengers








Other A







Not applicable


Mutually Exclusive




Prefer not to respond.


Mutually Exclusive
ESK6357Q009
A Who else were you trying to protect? Please be brief and specific.

N Text area, no char limit Skip Logic Group* Other_Protecting
ESK6357Q012

What area of the site were you primarily gathering information from? Vehicle Shoppers (5-Star Safety Ratings, Air Bags, Tires, Child Safety) D Y Radio button, one-up vertical Skip Logic Group* Area




Vehicle Owners (File a Complaint, Search Complaints, Safety Recalls, Defect Investigations) E







Vehicle Manufacturers (Early Warning Reporting Information, Toolkit, Foreign Campaigns) F







Parents Central (Car Seats, On the Move, At the Wheel, In and Around the Car) G






Don't know








Other H



ESK6357Q013
H What other area of the site were you primarily reading information from?

N Text area, no char limit Skip Logic Group* Other Area
ESK6357Q014
D What type(s) of Vehicle Shopper information were you looking for? (Please select all that apply.) 5-Star Safety Ratings for Vehicles S, T Y Checkbox, one-up vertical Skip Logic Group Shoppers




Air Bag Safety








Child Safety (Car Seat Recall, Register a Car Seat, Seat Inspection Station Locator)








Rollover Information








Safety Technology (Crash Avoidance, Crash Protection)








Tires (Tire Pressure, Maintenance, Ratings, Labeling)








Passenger Van Safety








Other J



ESK6357Q015
J What other type of Vehicle Shopper information were you looking for?

N Text area, no char limit Skip Logic Group Other Shoppers
ESK6357Q016
S What type of 5-star safety rating information were you looking for? Please be specific.

N Text area, no char limit Skip Logic Group 5 Star Info
ESK6357Q017
T How could we improve the 5-star safety rating section of the website?

N Text area, no char limit Skip Logic Group 5 Star Improve
ESK6357Q018
E What type(s) of Vehicle Owner information were you looking for? (Please select all that apply.) File a Complaint (Vehicle, Car Seat, Equipment or Tire Complaint)
Y Checkbox, one-up vertical Skip Logic Group Owners




Search Complaints








Safety Recalls (Vehicles, Car Seats) X, U







Defects Investigations








Service Bulletins








Passenger Van Safety








Emergency Response Vehicles








Other K



ESK6357Q019
X What type of safety recall information were you looking for? Vehicle recalls
Y Checkbox, one-up vertical Skip Logic Group* Recall Info Type




Tire recalls








Child car seat recalls








Air bag recalls Z







Other recalls Y



ESK6357Q020
Z Why were you looking for information on air bags? Curiosity - just browsing
Y Radio button, one-up vertical Skip Logic Group* Air Bag - why




My car is recalled and I want learn what to do next








Check air bag recall information to see if my car is included








Other Z1



ESK6357Q021
Z1 For what other reason were you looking for air bag information?

N Text area, no char limit Skip Logic Group* OE_Air Bag info
ESK6357Q022
Y What other type of recall information were you looking for?

N Text area, no char limit Skip Logic Group* OE_Recall Info Type
ESK6357Q023
U How could we improve the safety recalls section of the website?

N Text area, no char limit Skip Logic Group Recalls Improve
ESK6357Q024
K What other type of Vehicle Owner information were you looking for?

N Text area, no char limit Skip Logic Group Other Owners
ESK6357Q025
F What type(s) of Vehicle Manufacturer information were you looking for? (Please select all that apply.) Toolkit
Y Checkbox, one-up vertical Skip Logic Group Manufacturer




EWR (Early Warning Reporting) Information








Foreign Campaigns








Flat Files (Complaints, Defect Investigations, Recalls, Technical Service Bulletins)








Other L



ESK6357Q026
L What other type of Vehicle Manufacturer information were you looking for?

N Text area, no char limit Skip Logic Group Other Manufacturer
ESK6357Q027
G What type(s) of Parents Central information were you looking for? (Please select all that apply.) Car Seats (Car Seats & Booster Basics, Installation Tips, Securing Your Child, Instructional Videos, Protect Your Unborn Child, Campaign Toolkit)
Y Checkbox, one-up vertical Skip Logic Group Parents




On the Move (School Buses, Bicycle Safety, Walking, Seat Belts, Chuggington)








At the Wheel (Driving, Seat Belts, Alcohol, Distraction)








In and Around the Car (Backover, Heatstroke, Power Windows, Seat Belt Entanglement, Trunk Entrapment, Vehicle Rollaway)








Other M



ESK6357Q028
M What other type of Parents Central information were you looking for?

N Text area, no char limit Skip Logic Group Other Parents
JAC0118606

What links featured on the homepage did you visit today? Recalls Spotlight
Y Checkbox, one-up vertical Skip Logic Group* Center Links




Safety technologies








File a complaint








Car seats








Crash test ratings








Tire safety








Latest news and information








Other A







I did not use the links featured on the homepage








I don't recall




JAC0118608
A What other links did you use from the homepage today?

N Text area, no char limit Skip Logic Group* OE_Center Links
ESK6357Q029

What made you decide to look for this type of information?

N Text area, no char limit
OE Why Look
ESK6357Q030

Did you try to search for recalls on a vehicle today? Yes A Y Radio button, one-up vertical Skip Logic Group VIN recall search




No



ESK6357Q031
A Did you use the VIN search tool today? Yes B,C,F Y Radio button, one-up vertical Skip Logic Group VIN search




No G







Don't know




ESK6357Q032
B Was the explanation clear for which kind of recalls the VIN search tool covers and does not cover? Yes
Y Radio button, one-up vertical Skip Logic Group VIN clear expl




No Z







Don't know




KAU0101810
Z What was not clearly explained?

N Text area, no char limit Skip Logic Group OE VIN clear expl
ESK6357Q034
C Which best describes your experience with the VIN search tool today? I received Recall Results for my VIN D,E Y Radio button, one-up vertical Skip Logic Group VIN experience




I submitted my VIN, but got an error message








I could not submit my VIN in the search field








Other Y



ESK6357Q035
Y Describe your experience with the VIN search tool.

N Text area, no char limit Skip Logic Group OE VIN exper
ESK6357Q036
D Was the information given in the Recall Results clear? Yes
Y Radio button, one-up vertical Skip Logic Group VIN results clear




No X



ESK6357Q037
X What was not clear about the Recall Results?

N Text area, no char limit Skip Logic Group OE VIN results not clear
ESK6357Q038
E Did the Recall Results give you the information you needed about any potential issue and next steps to take? Yes
Y Radio button, one-up vertical Skip Logic Group VIN info needed




No W







Don't know




ESK6357Q039
W What other information would you like to have?

N Text area, no char limit Skip Logic Group OE VIN info needed
ESK6357Q040
F Did you search for additional safety information by make/model/year? Yes
Y Radio button, one-up vertical Skip Logic Group VIN search addtl




No




ESK6357Q041
G Why didn't you use the VIN search tool today? (Please select all that apply.) I could not find the VIN search tool
Y Checkbox, one-up vertical Skip Logic Group* VIN search not used




I did not have my VIN available at the time








I do not know how to find my VIN








I searched by make/model/year instead








I found what I needed without doing a search








Other V



ESK6357Q042
V Why else didn't you use the VIN search tool?

N Text area, no char limit Skip Logic Group OE VIN search not used
ESK6357Q057

How were you primarily looking for information? Top navigation bar
Y Radio button, one-up vertical
Look for Info




Left navigation bar


Skip Logic Group*




Quick links on the right sidebar








Links in the center of the page








Search feature D, G







Google or other third-party search








Bookmarked link to a specific page








Other (please specify) X



ESK6357Q058
X What other way were you primarily looking for information?

N Text field, <100 char Skip Logic Group* Other Look for Info
ESK6357Q059
D What was your experience like with the search feature? (Please select all that apply.)
I did not have any difficulty with the search feature
Y Checkbox, one-up vertical Mutually Exclusive Search




Returned results that were too similar/redundant








Results were not relevant to my search terms or needs


Skip Logic Group*




Returned too many results








Returned not enough results








I was not sure what words to use in my search








Search speed was too slow








Search required too many refinements to get to what I wanted








Other (please specify) F



ESK6357Q060
F Other search difficulties

N Text area, no char limit Skip Logic Group* Other Search
ESK6357Q061
G If you could make one improvement to the search feature, which of the following would you make? Narrow results by a specific date
Y Drop down, select one Skip Logic Group Search Improvement




Sort results by most popular to least popular








Narrow by searching within the first set of results I receive








Search the document by type (i.e., pdf, doc, wav, etc.)








Other improvement suggestion: H



ESK6357Q062
H What other search improvement suggestion would you make?

N Text area, no char limit Skip Logic Group OE_Search Improvement
ESK6357Q063 Accomplish
Were you able to find what you were looking for on the site today? Yes
Y Drop down, select one Skip Logic Group Find




No E



ESK6357Q064
E What were you looking for that you could not find?

N Text area, no char limit Skip Logic Group OE Did Not Find
ESK6357Q065

Did you find anything helpful or interesting on the site that you were not actually looking for? Yes A Y Radio button, one-up vertical Skip Logic Group* Find Not Looking For




No




ESK6357Q066
A What did you find that you weren't looking for?

N Text area, no char limit Skip Logic Group* OE_Find Not Looking For
ESK6357Q067

What amount of time did you spend on the site today? Less time than I expected
Y Radio button, one-up vertical
Time on Site




About the same amount of time as I expected








More time than I expected








Not sure




ESK6357Q074

Is information about this agency's actions and/or decisions convenient to access on this site? Yes
Y Radio button, one-up vertical Skip Logic Group* Online Transparency - Accessibility




No A







I have not tried to access this type of information




ESK6357Q075
A Why not? Please explain:

N Text area, no char limit Skip Logic Group* OE Online Transparency
ESK6357Q076

Are you currently signed up for email updates? Yes, I was signed up before today's visit
Y Radio button, one-up vertical
Email Updates




Yes, I signed up during today's visit








No, I was not aware of the list








No, I was aware but am not signed up




ESK6357Q080

Have you seen or heard of any program(s) or campaign(s) that NHTSA is currently running? (Please select all that apply.) Drive sober or get pulled over (Campaign against drunk driving)
Y Checkbox, one-up vertical Randomize Campaigns




Click it or ticket (Campaign for seat belt use)








Where's baby? Look before you lock. (Program against leaving children in hot cars - Heatstroke, Hypothermia)








One text or call could wreck it all. (Campaign against distracted driving)








Tire Wise (Campaign with tire safety information)








Government 5-Star Safety Ratings (Campaign with vehicle safety information)








If you're texting, you're not driving. (Campaign against distracted driving)








Ride Sober or Get Pulled Over.  (Campaign against drinking while operating motorcycle)








Child Passenger Safety Week (Campaign promoting safety for child passengers)








National Seat Check Saturday  (Child car seats – proper installation)








Child Car Safety (Child car seats)








Right Car Seat    (Child car seats)








Seatbelt Safety for 8-14 year olds (Appropriate car seat/seatbelt use for older children)








U Drive. U Text. U Pay.  Or  You Drive. You Text. You Pay. (Campaign against distracted driving)








Buzzed Driving is Drunk Driving. (Campaign against drunk driving)








Everyone is a pedestrian.  (Campaign to improve pedestrian safety)








Safe Cars Save Lives (Campaign to use VIN lookup to check for recalls)








Buckle Up. Every Trip. Every Time. (Campaign for seat belt use)








The Ultimate Party Foul (Campaign against underage drinking and driving)








Fans Don't Let Fans Drive Drunk (Campaign against drunk driving)








Teen Driver Safety Week – 5 to Drive (Promotes safe driving for teenagers)








Stop the Texts. Stop the Wrecks. (Campaign against distracted driving)








Never Give Up Until They Buckle Up (Campaign to promote seat belt use for tweens)








I have not seen or heard any program or campaign.


Mutually Exclusive
ESK6357Q081 OE_Improve Experience
If you could make one improvement to the site, what would it be?

N Text area, no char limit
OE Improvement

Sheet 4: CQs (4-18-17)

Model Name NHTSA SaferCar v2



Red & Strike-Through: Delete


Model ID ssAxkBZw04F1N1ApFNdcsQ4C



Underlined & Italicized: Re-order

Partitioned 2MQ



Pink: Addition

Date 4/14/2016



Blue: Reword











QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
ESK6357Q001

How frequently do you visit this site? Daily
Y Radio button, one-up vertical
Visit Frequency




Two to three times per week








About once a month








Every few months








Every 6 months or less








This is my first time visiting this site




ESK6357Q002 Role
What best describes your role during your site visit today? Federal, State, or Local government employee
Y Radio button, one-up vertical Skip Logic Group* Role




Parent








Grandparent








Child care provider/Caregiver








Teacher








Student








Researcher








Consumer/Vehicle Owner








Traffic Safety Advocate








Manufacturer








Car dealership or other vehicle sales








Mechanic/vehicle service or maintenance








Industry group member








Industry member








General public








Other A



ESK6357Q003
A Other best describes your role

N Text field, <100 char Skip Logic Group* Other Role
ESK6357Q004

What type(s) of information were you looking for on the site? (Please select all that apply.) Driving Safety (alcohol, texting/cell phones, child car seats, seat belts, bicycles, motorcycles, pedestrians, driver education, school buses, etc.)
Y Checkbox, one-up vertical Skip Logic Group Vehicle Info




Vehicle Safety (air bags, brakes, recalls & defects, complaints, tires, etc.)








Research (Crash Injury Research (CIREN), Driver Simulation (NADS), Event Data Recorder (EDR), etc.)








Data (National Automotive Sampling System (NASS), Fatality Analysis Reporting System (FARS), National Driver Register, Special Crash Investigations (SCI), etc.)








Laws & Regulations (air bags, fuel economy, seat belts, tires, etc.)








About NHTSA (Administrator, calendar, jobs, press releases, etc.)








Other A



ESK6357Q005
A Other information

N Text area, no char limit Skip Logic Group Other Vehicle Info
ESK6357Q006

What is the main reason you were looking for this type information? I am researching to purchase a car
Y Radio button, one-up vertical Skip Logic Group* Reason




My car is having problems








I am just curious to see if my current car has any information I should be aware of








I am researching for work








I am researching for school








Other A



ESK6357Q007
A What is the other reason you were looking for information?

N Text area, no char limit Skip Logic Group* Other_Reason
ESK6357Q008

Who were you trying to protect by researching this information? If it is yourself, please select what category fits best. (Please select all that apply.) Infant children (0-2)
Y Checkbox, one-up vertical Skip Logic Group* Protecting




Children (3-12)








Adolescent children (13-19)








Adults (20-64)








Older drivers/passengers (65+)








Disabled drivers/passengers








Other A







Not applicable


Mutually Exclusive




Prefer not to respond.


Mutually Exclusive
ESK6357Q009
A Who else were you trying to protect? Please be brief and specific.

N Text area, no char limit Skip Logic Group* Other_Protecting
ESK6357Q012

What area of the site were you primarily gathering information from? Vehicle Shoppers (5-Star Safety Ratings, Air Bags, Tires, Child Safety) D Y Radio button, one-up vertical Skip Logic Group* Area




Vehicle Owners (File a Complaint, Search Complaints, Safety Recalls, Defect Investigations) E







Vehicle Manufacturers (Early Warning Reporting Information, Toolkit, Foreign Campaigns) F







Parents Central (Car Seats, On the Move, At the Wheel, In and Around the Car) G






Don't know








Other H



ESK6357Q013
H What other area of the site were you primarily reading information from?

N Text area, no char limit Skip Logic Group* Other Area
ESK6357Q014
D What type(s) of Vehicle Shopper information were you looking for? (Please select all that apply.) 5-Star Safety Ratings for Vehicles S, T Y Checkbox, one-up vertical Skip Logic Group Shoppers




Air Bag Safety








Child Safety (Car Seat Recall, Register a Car Seat, Seat Inspection Station Locator)








Rollover Information








Safety Technology (Crash Avoidance, Crash Protection)








Tires (Tire Pressure, Maintenance, Ratings, Labeling)








Passenger Van Safety








Other J



ESK6357Q015
J What other type of Vehicle Shopper information were you looking for?

N Text area, no char limit Skip Logic Group Other Shoppers
ESK6357Q016
S What type of 5-star safety rating information were you looking for? Please be specific.

N Text area, no char limit Skip Logic Group 5 Star Info
ESK6357Q017
T How could we improve the 5-star safety rating section of the website?

N Text area, no char limit Skip Logic Group 5 Star Improve
ESK6357Q018
E What type(s) of Vehicle Owner information were you looking for? (Please select all that apply.) File a Complaint (Vehicle, Car Seat, Equipment or Tire Complaint)
Y Checkbox, one-up vertical Skip Logic Group Owners




Search Complaints








Safety Recalls (Vehicles, Car Seats) X, U







Defects Investigations








Service Bulletins








Passenger Van Safety








Emergency Response Vehicles








Other K



ESK6357Q019
X What type of safety recall information were you looking for? Vehicle recalls
Y Checkbox, one-up vertical Skip Logic Group* Recall Info Type




Tire recalls








Child car seat recalls








Air bag recalls Z







Other recalls Y



ESK6357Q020
Z Why were you looking for information on air bags? Curiosity - just browsing
Y Radio button, one-up vertical Skip Logic Group* Air Bag - why




My car is recalled and I want learn what to do next








Check air bag recall information to see if my car is included








Other Z1



ESK6357Q021
Z1 For what other reason were you looking for air bag information?

N Text area, no char limit Skip Logic Group* OE_Air Bag info
ESK6357Q022
Y What other type of recall information were you looking for?

N Text area, no char limit Skip Logic Group* OE_Recall Info Type
ESK6357Q023
U How could we improve the safety recalls section of the website?

N Text area, no char limit Skip Logic Group Recalls Improve
ESK6357Q024
K What other type of Vehicle Owner information were you looking for?

N Text area, no char limit Skip Logic Group Other Owners
ESK6357Q025
F What type(s) of Vehicle Manufacturer information were you looking for? (Please select all that apply.) Toolkit
Y Checkbox, one-up vertical Skip Logic Group Manufacturer




EWR (Early Warning Reporting) Information








Foreign Campaigns








Flat Files (Complaints, Defect Investigations, Recalls, Technical Service Bulletins)








Other L



ESK6357Q026
L What other type of Vehicle Manufacturer information were you looking for?

N Text area, no char limit Skip Logic Group Other Manufacturer
ESK6357Q027
G What type(s) of Parents Central information were you looking for? (Please select all that apply.) Car Seats (Car Seats & Booster Basics, Installation Tips, Securing Your Child, Instructional Videos, Protect Your Unborn Child, Campaign Toolkit)
Y Checkbox, one-up vertical Skip Logic Group Parents




On the Move (School Buses, Bicycle Safety, Walking, Seat Belts, Chuggington)








At the Wheel (Driving, Seat Belts, Alcohol, Distraction)








In and Around the Car (Backover, Heatstroke, Power Windows, Seat Belt Entanglement, Trunk Entrapment, Vehicle Rollaway)








Other M



ESK6357Q028
M What other type of Parents Central information were you looking for?

N Text area, no char limit Skip Logic Group Other Parents
JAC0118606

What links featured on the homepage did you visit today? Recalls Spotlight
Y Checkbox, one-up vertical Skip Logic Group* Center Links




Safety technologies








File a complaint








Car seats








Crash test ratings








Tire safety








Latest news and information








Other A







I did not use the links featured on the homepage








I don't recall




JAC0118608
A What other links did you use from the homepage today?

N Text area, no char limit Skip Logic Group* OE_Center Links
ESK6357Q029

What made you decide to look for this type of information?

N Text area, no char limit
OE Why Look
ESK6357Q030

Did you try to search for recalls on a vehicle today? Yes A Y Radio button, one-up vertical Skip Logic Group VIN recall search




No



ESK6357Q031
A Did you use the VIN search tool today? Yes B,C,F Y Radio button, one-up vertical Skip Logic Group VIN search




No G







Don't know




ESK6357Q032
B Was the explanation clear for which kind of recalls the VIN search tool covers and does not cover? Yes
Y Radio button, one-up vertical Skip Logic Group VIN clear expl




No Z







Don't know




KAU0101810
Z What was not clearly explained?

N Text area, no char limit Skip Logic Group OE VIN clear expl
ESK6357Q034
C Which best describes your experience with the VIN search tool today? I received Recall Results for my VIN D,E Y Radio button, one-up vertical Skip Logic Group VIN experience




I submitted my VIN, but got an error message








I could not submit my VIN in the search field








Other Y



ESK6357Q035
Y Describe your experience with the VIN search tool.

N Text area, no char limit Skip Logic Group OE VIN exper
ESK6357Q036
D Was the information given in the Recall Results clear? Yes
Y Radio button, one-up vertical Skip Logic Group VIN results clear




No X



ESK6357Q037
X What was not clear about the Recall Results?

N Text area, no char limit Skip Logic Group OE VIN results not clear
ESK6357Q038
E Did the Recall Results give you the information you needed about any potential issue and next steps to take? Yes
Y Radio button, one-up vertical Skip Logic Group VIN info needed




No W







Don't know




ESK6357Q039
W What other information would you like to have?

N Text area, no char limit Skip Logic Group OE VIN info needed
ESK6357Q040
F Did you search for additional safety information by make/model/year? Yes
Y Radio button, one-up vertical Skip Logic Group VIN search addtl




No




ESK6357Q041
G Why didn't you use the VIN search tool today? (Please select all that apply.) I could not find the VIN search tool
Y Checkbox, one-up vertical Skip Logic Group* VIN search not used




I did not have my VIN available at the time








I do not know how to find my VIN








I searched by make/model/year instead








I found what I needed without doing a search








Other V



ESK6357Q042
V Why else didn't you use the VIN search tool?

N Text area, no char limit Skip Logic Group OE VIN search not used
ESK6357Q043

Did you come to the site today to file a complaint? Yes A, C, E, H Y Radio button, one-up vertical Skip Logic Group File Complaint today




No




ESK6357Q044
A What type of complaint? Vehicle
Y Drop down, select one Skip Logic Group Complaint - Type




Tires








Air bags








Equipment








Child Car Seats








Consumer








Other B



ESK6357Q045
B What other type of complaint?

N Text field, <100 char Skip Logic Group Other Complaint - Type
ESK6357Q046
H How did you try to file a complaint? (Please select all that apply.) Used Online Vehicle Complaint form H2, H4 Y Checkbox, one-up vertical Skip Logic Group* Complaint filing type




Requested Portable Form (via PDF)








Used Online Complaint form for Tires, Equipment or Child Seat Safety








Other (please specify) H1



ESK6357Q047
H1 What other way did you try to file a complaint?

N Text area, no char limit Skip Logic Group* Other complaint filing type
ESK6357Q048
H2 Rate the ease of using the online vehicle complaint form on a scale from 1-10 1 = Not very easy at all H3 Y Radio button, scale, has don't know Skip Logic Group* Complaint form ease of use




2 H3







3 H3







4 H3







5








6








7








8








9








Very easy = 10








Don't know




ESK6357Q049
H3 Why was the online vehicle complaint form not easy to use?

N Text area, no char limit Skip Logic Group* OE - Complaint form not easy
ESK6357Q050
H4 Did you experience any of the folllowing issues while using the online vehicle complaint form? (Please select all that apply.) Received error message
Y Checkbox, one-up vertical Skip Logic Group* Complaint form issues




Form would not accept my VIN








Could not pull up make, model, year for my vehicle








Could not upload document








Other (please specify) H5



ESK6357Q051
H5 What other issue(s) did you experience while using the online vehicle complaint form?

N Text area, no char limit Skip Logic Group* Other complaint form issues
ESK6357Q052
C Did you file your complaint? Yes F Y Radio button, one-up vertical Skip Logic Group Complaint - File




No D



ESK6357Q053
D If you did not file your complaint, why not?

N Text area, no char limit Skip Logic Group OE Complaint - Not File
ESK6357Q054
F After you filed your complaint, did you receive any confirmation or feedback about the complaint? (Please select all that apply.) Email confirmation that complaint was filed
Y Checkbox, one-up vertical Skip Logic Group Complaint - Confirmation




Confirmation on my screen that complaint was filed








Other type of confirmation G







No confirmation that I'm aware of


mutually exclusive




I'm not sure


mutually exclusive
ESK6357Q055
G What other type of complaint confirmation did you receive?

N Text area, no char limit Skip Logic Group OE Complaint Confirmation
ESK6357Q056
E If you could improve one area of the complaint process, what would it be?

N Text area, no char limit Skip Logic Group OE Complaint - Improve
ESK6357Q057

How were you primarily looking for information? Top navigation bar
Y Radio button, one-up vertical
Look for Info




Left navigation bar


Skip Logic Group*




Quick links on the right sidebar








Links in the center of the page








Search feature D, G







Google or other third-party search








Bookmarked link to a specific page








Other (please specify) X



ESK6357Q058
X What other way were you primarily looking for information?

N Text field, <100 char Skip Logic Group* Other Look for Info
ESK6357Q059
D What was your experience like with the search feature? (Please select all that apply.)
I did not have any difficulty with the search feature
Y Checkbox, one-up vertical Mutually Exclusive Search




Returned results that were too similar/redundant








Results were not relevant to my search terms or needs


Skip Logic Group*




Returned too many results








Returned not enough results








I was not sure what words to use in my search








Search speed was too slow








Search required too many refinements to get to what I wanted








Other (please specify) F



ESK6357Q060
F Other search difficulties

N Text area, no char limit Skip Logic Group* Other Search
ESK6357Q061
G If you could make one improvement to the search feature, which of the following would you make? Narrow results by a specific date
Y Drop down, select one Skip Logic Group Search Improvement




Sort results by most popular to least popular








Narrow by searching within the first set of results I receive








Search the document by type (i.e., pdf, doc, wav, etc.)








Other improvement suggestion: H



ESK6357Q062
H What other search improvement suggestion would you make?

N Text area, no char limit Skip Logic Group OE_Search Improvement
ESK6357Q063 Accomplish
Were you able to find what you were looking for on the site today? Yes
Y Drop down, select one Skip Logic Group Find




No E



ESK6357Q064
E What were you looking for that you could not find?

N Text area, no char limit Skip Logic Group OE Did Not Find
ESK6357Q065

Did you find anything helpful or interesting on the site that you were not actually looking for? Yes A Y Radio button, one-up vertical Skip Logic Group* Find Not Looking For




No




ESK6357Q066
A What did you find that you weren't looking for?

N Text area, no char limit Skip Logic Group* OE_Find Not Looking For
ESK6357Q067

What amount of time did you spend on the site today? Less time than I expected
Y Radio button, one-up vertical
Time on Site




About the same amount of time as I expected








More time than I expected








Not sure




ESK6357Q068

While you were on the site today, did you notice the "Chat Help" function? Yes A Y Radio button, one-up vertical Skip Logic Group Chat Noticed




No




ESK6357Q069
A Did you try to use Chat Help while on the site today? Yes, I tried to use it B, D, E N Radio button, one-up vertical Skip Logic Group Chat Tried




No, I did not try to use it




ESK6357Q070
B Were you able to chat with someone through Chat Help? Yes C N Radio button, one-up vertical Skip Logic Group Chatted with Someone




No




ESK6357Q071
C Did the chat representative help you (i.e., answer your questions, direct you to appropriate resources, etc.)? Yes
N Radio button, one-up vertical Skip Logic Group Chat Rep Helped




Partially








No








Not Sure




ESK6357Q072
D What were you seeking help with from Chat Help?

N Text area, no char limit Skip Logic Group OE_Chat Help What
ESK6357Q073
E If you could make one improvement to Chat Help, what would it be?

N Text area, no char limit Skip Logic Group OE_Chat Improvement
ESK6357Q074

Is information about this agency's actions and/or decisions convenient to access on this site? Yes
Y Radio button, one-up vertical Skip Logic Group* Online Transparency - Accessibility




No A







I have not tried to access this type of information




ESK6357Q075
A Why not? Please explain:

N Text area, no char limit Skip Logic Group* OE Online Transparency
ESK6357Q076

Are you currently signed up for email updates? Yes, I was signed up before today's visit
Y Radio button, one-up vertical
Email Updates




Yes, I signed up during today's visit








No, I was not aware of the list








No, I was aware but am not signed up




JAC0118609

Which of the following sources drove you to visit the site today? (Please select all that apply.) Social Media (e.g. Facebook/Twitter) A Y Checkbox, one-up vertical Skip Logic Group* Acquisition Source



Mobile phone text messages or alerts


Randomize




Familiarity with SaferCar/I already knew about it








Promotional email(s) from SaferCar








Search engine results








Word of mouth recommendation from someone I know








Mobile phone text messages or alerts








Television news report








Radio news report








Newspaper article








Magazine article








Television advertising








Radio advertising








Newspaper advertising








Magazine advertising








Internet advertising








Don't know


Mutually Exclusive




Other B

Anchor Answer Choice
JAC0118610
A Which of the following social media sources drove you to visit the site today? (Please select all that apply.) YouTube
Y Checkbox, one-up vertical Skip Logic Group* Social Media




Facebook








Twitter


Randomize




Snapchat








Internet blogs or discussion forums








Advertising on social networks (Facebook, Twitter)








Message directly from the company on a social network








Online Pinboard (Pinterest)








Instant Message from a friend or colleague








Don't know


Mutually Exclusive




Other


Anchor Answer Choice
STE0120813
B What other sources drove you to the site today?

N Text area, no char limit Skip Logic Group* OE_Source
ESK6357Q080

Have you seen or heard of any program(s) or campaign(s) that NHTSA is currently running? (Please select all that apply.) Drive sober or get pulled over (Campaign against drunk driving)
Y Checkbox, one-up vertical Randomize Campaigns




Click it or ticket (Campaign for seat belt use)








Where's baby? Look before you lock. (Program against leaving children in hot cars - Heatstroke, Hypothermia)








One text or call could wreck it all. (Campaign against distracted driving)








Tire Wise (Campaign with tire safety information)








Government 5-Star Safety Ratings (Campaign with vehicle safety information)








If you're texting, you're not driving. (Campaign against distracted driving)








Ride Sober or Get Pulled Over.  (Campaign against drinking while operating motorcycle)








Child Passenger Safety Week (Campaign promoting safety for child passengers)








National Seat Check Saturday  (Child car seats – proper installation)








Child Car Safety (Child car seats)








Right Car Seat    (Child car seats)








Seatbelt Safety for 8-14 year olds (Appropriate car seat/seatbelt use for older children)








U Drive. U Text. U Pay.  Or  You Drive. You Text. You Pay. (Campaign against distracted driving)








Buzzed Driving is Drunk Driving. (Campaign against drunk driving)








Everyone is a pedestrian.  (Campaign to improve pedestrian safety)








Safe Cars Save Lives (Campaign to use VIN lookup to check for recalls)








Buckle Up. Every Trip. Every Time. (Campaign for seat belt use)








The Ultimate Party Foul (Campaign against underage drinking and driving)








Fans Don't Let Fans Drive Drunk (Campaign against drunk driving)








Teen Driver Safety Week – 5 to Drive (Promotes safe driving for teenagers)








Stop the Texts. Stop the Wrecks. (Campaign against distracted driving)








Never Give Up Until They Buckle Up (Campaign to promote seat belt use for tweens)








I have not seen or heard any program or campaign.


Mutually Exclusive
ESK6357Q081 OE_Improve Experience
If you could make one improvement to the site, what would it be?

N Text area, no char limit
OE Improvement
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

© 2024 OMB.report | Privacy Policy