30678 Q_NHTSASaferCar_Web_Browse_20170406 (1)
E-Government Website Customer Satisfaction Surveys
Q_NHTSASaferCar_Web_Browse_20170406 (1).xlsx
Mapping and Questionnaire Documents IA 30678 A3 (NHTSA)
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
Download: xlsx | pdf
Model Qsts
Current CQs
CQs (4-18-17)
Overview
Welcome and Thank You TextModel Qsts
Current CQs
CQs (4-18-17)
Sheet 1: Welcome and Thank You Text
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| Welcome and Thank You Text | ||||||
| Welcome Text | Thank You Text | |||||
| Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible. |
Thank you for taking our survey - and for helping us serve you better. We appreciate your input! |
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| Welcome Text - Alternate | Thank You Text - Alternate | |||||
| Thank you for visiting [Company/Site/Agency]. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the [Company/Site/Agency]. Please take a few minutes to give us your feedback. All results are strictly confidential. | Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site. |
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Sheet 2: Model Qsts
| Model Name | NHTSA SaferCar v2 |
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| Model ID | ssAxkBZw04F1N1ApFNdcsQ4C | Underlined & Italicized: Re-order | ||||||
| Partitioned | 2MQ | Pink: Addition | ||||||
| Date | 11/18/2015 | Blue: Reword | ||||||
| Label | Element Questions | Label | Satisfaction Questions | Label | Future Behaviors | |||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | ||||||
| 1 | Look and Feel - Appeal | Please rate the visual appeal of this site. | 16 | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
19 | Return | How likely are you to return to SaferCar.gov? |
| 2 | Look and Feel - Balance | Please rate the balance of graphics and text on this site. | 17 | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | ||
| 3 | Look and Feel - Readability | Please rate the readability of the pages on this site. | 18 | Satisfaction - Ideal | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
20 | Recommend | How likely are you to recommend SaferCar.gov to someone else? |
| Site Performance (1=Poor, 10=Excellent, Don't Know) | Primary Resource (1=Very Unlikely, 10=Very Likely) | |||||||
| 4 | Site Performance - Loading | Please rate how quickly pages load on this site. | 21 | Primary Resource | How likely are you to use SaferCar.gov as your primary resource for obtaining information about NHTSA? | |||
| 5 | Site Performance - Consistency | Please rate the consistency of speed from page to page on this site. | Trust (1=Strongly Disagree, 10=Strongly Agree) | |||||
| 6 | Site Performance - Completeness | Please rate how completely the page content loads on this site. | 22 | Trust - Best Interests | I can count on NHTSA to act in my best interests. | |||
| Navigation (1=Poor, 10=Excellent, Don't Know) | 23 | Trust - Trustworthy | I consider NHTSA to be trustworthy. | |||||
| 7 | Navigation - Organized | Please rate how well this site is organized. | 24 | Trust - Do Right | NHTSA can be trusted to do what is right. | |||
| 8 | Navigation - Options | Please rate the options available for navigating this site. | Future Participation (1=Very Unlikely, 10=Very Likely) | |||||
| 9 | Navigation - Layout | Please rate how well the site layout helps you find what you need. | 25 | Future Participation | How likely are you to express your thoughts or ideas to NHTSA in the next 90 days? | |||
| Information Browsing (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 10 | Information Browsing - Sort | Please rate the ability to sort information by criteria that are important to you on this site. | ||||||
| 11 | Information Browsing - Narrow | Please rate the ability to narrow choices to find the information you are looking for on this site. | ||||||
| 12 | Information Browsing - Features | Please rate how well the features on the site help you find the information you need. | ||||||
| Site Information (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 13 | Site Information - Thoroughness | Please rate the thoroughness of information provided on this site. | ||||||
| 14 | Site Information - Understandable | Please rate how understandable this site’s information is. | ||||||
| 15 | Site Information - Answers | Please rate how well the site’s information provides answers to your questions. | ||||||
Sheet 3: Current CQs
| Model Name | NHTSA SaferCar v2 |
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| Model ID | ssAxkBZw04F1N1ApFNdcsQ4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | 2MQ | Pink: Addition | |||||||
| Date | 4/14/2016 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| ESK6357Q001 | How frequently do you visit this site? | Daily | Y | Radio button, one-up vertical | Visit Frequency | ||||
| Two to three times per week | |||||||||
| About once a month | |||||||||
| Every few months | |||||||||
| Every 6 months or less | |||||||||
| This is my first time visiting this site | |||||||||
| ESK6357Q002 | Role | What best describes your role during your site visit today? | Federal, State, or Local government employee | Y | Radio button, one-up vertical | Skip Logic Group* | Role | ||
| Parent | |||||||||
| Grandparent | |||||||||
| Child care provider/Caregiver | |||||||||
| Teacher | |||||||||
| Student | |||||||||
| Researcher | |||||||||
| Consumer/Vehicle Owner | |||||||||
| Traffic Safety Advocate | |||||||||
| Manufacturer | |||||||||
| Car dealership or other vehicle sales | |||||||||
| Mechanic/vehicle service or maintenance | |||||||||
| Industry group member | |||||||||
| Industry member | |||||||||
| General public | |||||||||
| Other | A | ||||||||
| ESK6357Q003 | A | Other best describes your role | N | Text field, <100 char | Skip Logic Group* | Other Role | |||
| ESK6357Q004 | What type(s) of information were you looking for on the site? (Please select all that apply.) | Driving Safety (alcohol, texting/cell phones, child car seats, seat belts, bicycles, motorcycles, pedestrians, driver education, school buses, etc.) | Y | Checkbox, one-up vertical | Skip Logic Group | Vehicle Info | |||
| Vehicle Safety (air bags, brakes, recalls & defects, complaints, tires, etc.) | |||||||||
| Research (Crash Injury Research (CIREN), Driver Simulation (NADS), Event Data Recorder (EDR), etc.) | |||||||||
| Data (National Automotive Sampling System (NASS), Fatality Analysis Reporting System (FARS), National Driver Register, Special Crash Investigations (SCI), etc.) | |||||||||
| Laws & Regulations (air bags, fuel economy, seat belts, tires, etc.) | |||||||||
| About NHTSA (Administrator, calendar, jobs, press releases, etc.) | |||||||||
| Other | A | ||||||||
| ESK6357Q005 | A | Other information | N | Text area, no char limit | Skip Logic Group | Other Vehicle Info | |||
| ESK6357Q006 | What is the main reason you were looking for this type information? | I am researching to purchase a car | Y | Radio button, one-up vertical | Skip Logic Group* | Reason | |||
| My car is having problems | |||||||||
| I am just curious to see if my current car has any information I should be aware of | |||||||||
| I am researching for work | |||||||||
| I am researching for school | |||||||||
| Other | A | ||||||||
| ESK6357Q007 | A | What is the other reason you were looking for information? | N | Text area, no char limit | Skip Logic Group* | Other_Reason | |||
| ESK6357Q008 | Who were you trying to protect by researching this information? If it is yourself, please select what category fits best. (Please select all that apply.) | Infant children (0-2) | Y | Checkbox, one-up vertical | Skip Logic Group* | Protecting | |||
| Children (3-12) | |||||||||
| Adolescent children (13-19) | |||||||||
| Adults (20-64) | |||||||||
| Older drivers/passengers (65+) | |||||||||
| Disabled drivers/passengers | |||||||||
| Other | A | ||||||||
| Not applicable | Mutually Exclusive | ||||||||
| Prefer not to respond. | Mutually Exclusive | ||||||||
| ESK6357Q009 | A | Who else were you trying to protect? Please be brief and specific. | N | Text area, no char limit | Skip Logic Group* | Other_Protecting | |||
| ESK6357Q012 | What area of the site were you primarily gathering information from? | Vehicle Shoppers (5-Star Safety Ratings, Air Bags, Tires, Child Safety) | D | Y | Radio button, one-up vertical | Skip Logic Group* | Area | ||
| Vehicle Owners (File a Complaint, Search Complaints, Safety Recalls, Defect Investigations) | E | ||||||||
| Vehicle Manufacturers (Early Warning Reporting Information, Toolkit, Foreign Campaigns) | F | ||||||||
| Parents Central (Car Seats, On the Move, At the Wheel, In and Around the Car) | G | ||||||||
| Don't know | |||||||||
| Other | H | ||||||||
| ESK6357Q013 | H | What other area of the site were you primarily reading information from? | N | Text area, no char limit | Skip Logic Group* | Other Area | |||
| ESK6357Q014 | D | What type(s) of Vehicle Shopper information were you looking for? (Please select all that apply.) | 5-Star Safety Ratings for Vehicles | S, T | Y | Checkbox, one-up vertical | Skip Logic Group | Shoppers | |
| Air Bag Safety | |||||||||
| Child Safety (Car Seat Recall, Register a Car Seat, Seat Inspection Station Locator) | |||||||||
| Rollover Information | |||||||||
| Safety Technology (Crash Avoidance, Crash Protection) | |||||||||
| Tires (Tire Pressure, Maintenance, Ratings, Labeling) | |||||||||
| Passenger Van Safety | |||||||||
| Other | J | ||||||||
| ESK6357Q015 | J | What other type of Vehicle Shopper information were you looking for? | N | Text area, no char limit | Skip Logic Group | Other Shoppers | |||
| ESK6357Q016 | S | What type of 5-star safety rating information were you looking for? Please be specific. | N | Text area, no char limit | Skip Logic Group | 5 Star Info | |||
| ESK6357Q017 | T | How could we improve the 5-star safety rating section of the website? | N | Text area, no char limit | Skip Logic Group | 5 Star Improve | |||
| ESK6357Q018 | E | What type(s) of Vehicle Owner information were you looking for? (Please select all that apply.) | File a Complaint (Vehicle, Car Seat, Equipment or Tire Complaint) | Y | Checkbox, one-up vertical | Skip Logic Group | Owners | ||
| Search Complaints | |||||||||
| Safety Recalls (Vehicles, Car Seats) | X, U | ||||||||
| Defects Investigations | |||||||||
| Service Bulletins | |||||||||
| Passenger Van Safety | |||||||||
| Emergency Response Vehicles | |||||||||
| Other | K | ||||||||
| ESK6357Q019 | X | What type of safety recall information were you looking for? | Vehicle recalls | Y | Checkbox, one-up vertical | Skip Logic Group* | Recall Info Type | ||
| Tire recalls | |||||||||
| Child car seat recalls | |||||||||
| Air bag recalls | Z | ||||||||
| Other recalls | Y | ||||||||
| ESK6357Q020 | Z | Why were you looking for information on air bags? | Curiosity - just browsing | Y | Radio button, one-up vertical | Skip Logic Group* | Air Bag - why | ||
| My car is recalled and I want learn what to do next | |||||||||
| Check air bag recall information to see if my car is included | |||||||||
| Other | Z1 | ||||||||
| ESK6357Q021 | Z1 | For what other reason were you looking for air bag information? | N | Text area, no char limit | Skip Logic Group* | OE_Air Bag info | |||
| ESK6357Q022 | Y | What other type of recall information were you looking for? | N | Text area, no char limit | Skip Logic Group* | OE_Recall Info Type | |||
| ESK6357Q023 | U | How could we improve the safety recalls section of the website? | N | Text area, no char limit | Skip Logic Group | Recalls Improve | |||
| ESK6357Q024 | K | What other type of Vehicle Owner information were you looking for? | N | Text area, no char limit | Skip Logic Group | Other Owners | |||
| ESK6357Q025 | F | What type(s) of Vehicle Manufacturer information were you looking for? (Please select all that apply.) | Toolkit | Y | Checkbox, one-up vertical | Skip Logic Group | Manufacturer | ||
| EWR (Early Warning Reporting) Information | |||||||||
| Foreign Campaigns | |||||||||
| Flat Files (Complaints, Defect Investigations, Recalls, Technical Service Bulletins) | |||||||||
| Other | L | ||||||||
| ESK6357Q026 | L | What other type of Vehicle Manufacturer information were you looking for? | N | Text area, no char limit | Skip Logic Group | Other Manufacturer | |||
| ESK6357Q027 | G | What type(s) of Parents Central information were you looking for? (Please select all that apply.) | Car Seats (Car Seats & Booster Basics, Installation Tips, Securing Your Child, Instructional Videos, Protect Your Unborn Child, Campaign Toolkit) | Y | Checkbox, one-up vertical | Skip Logic Group | Parents | ||
| On the Move (School Buses, Bicycle Safety, Walking, Seat Belts, Chuggington) | |||||||||
| At the Wheel (Driving, Seat Belts, Alcohol, Distraction) | |||||||||
| In and Around the Car (Backover, Heatstroke, Power Windows, Seat Belt Entanglement, Trunk Entrapment, Vehicle Rollaway) | |||||||||
| Other | M | ||||||||
| ESK6357Q028 | M | What other type of Parents Central information were you looking for? | N | Text area, no char limit | Skip Logic Group | Other Parents | |||
| JAC0118606 | What links featured on the homepage did you visit today? | Recalls Spotlight | Y | Checkbox, one-up vertical | Skip Logic Group* | Center Links | |||
| Safety technologies | |||||||||
| File a complaint | |||||||||
| Car seats | |||||||||
| Crash test ratings | |||||||||
| Tire safety | |||||||||
| Latest news and information | |||||||||
| Other | A | ||||||||
| I did not use the links featured on the homepage | |||||||||
| I don't recall | |||||||||
| JAC0118608 | A | What other links did you use from the homepage today? | N | Text area, no char limit | Skip Logic Group* | OE_Center Links | |||
| ESK6357Q029 | What made you decide to look for this type of information? | N | Text area, no char limit | OE Why Look | |||||
| ESK6357Q030 | Did you try to search for recalls on a vehicle today? | Yes | A | Y | Radio button, one-up vertical | Skip Logic Group | VIN recall search | ||
| No | |||||||||
| ESK6357Q031 | A | Did you use the VIN search tool today? | Yes | B,C,F | Y | Radio button, one-up vertical | Skip Logic Group | VIN search | |
| No | G | ||||||||
| Don't know | |||||||||
| ESK6357Q032 | B | Was the explanation clear for which kind of recalls the VIN search tool covers and does not cover? | Yes | Y | Radio button, one-up vertical | Skip Logic Group | VIN clear expl | ||
| No | Z | ||||||||
| Don't know | |||||||||
| KAU0101810 | Z | What was not clearly explained? | N | Text area, no char limit | Skip Logic Group | OE VIN clear expl | |||
| ESK6357Q034 | C | Which best describes your experience with the VIN search tool today? | I received Recall Results for my VIN | D,E | Y | Radio button, one-up vertical | Skip Logic Group | VIN experience | |
| I submitted my VIN, but got an error message | |||||||||
| I could not submit my VIN in the search field | |||||||||
| Other | Y | ||||||||
| ESK6357Q035 | Y | Describe your experience with the VIN search tool. | N | Text area, no char limit | Skip Logic Group | OE VIN exper | |||
| ESK6357Q036 | D | Was the information given in the Recall Results clear? | Yes | Y | Radio button, one-up vertical | Skip Logic Group | VIN results clear | ||
| No | X | ||||||||
| ESK6357Q037 | X | What was not clear about the Recall Results? | N | Text area, no char limit | Skip Logic Group | OE VIN results not clear | |||
| ESK6357Q038 | E | Did the Recall Results give you the information you needed about any potential issue and next steps to take? | Yes | Y | Radio button, one-up vertical | Skip Logic Group | VIN info needed | ||
| No | W | ||||||||
| Don't know | |||||||||
| ESK6357Q039 | W | What other information would you like to have? | N | Text area, no char limit | Skip Logic Group | OE VIN info needed | |||
| ESK6357Q040 | F | Did you search for additional safety information by make/model/year? | Yes | Y | Radio button, one-up vertical | Skip Logic Group | VIN search addtl | ||
| No | |||||||||
| ESK6357Q041 | G | Why didn't you use the VIN search tool today? (Please select all that apply.) | I could not find the VIN search tool | Y | Checkbox, one-up vertical | Skip Logic Group* | VIN search not used | ||
| I did not have my VIN available at the time | |||||||||
| I do not know how to find my VIN | |||||||||
| I searched by make/model/year instead | |||||||||
| I found what I needed without doing a search | |||||||||
| Other | V | ||||||||
| ESK6357Q042 | V | Why else didn't you use the VIN search tool? | N | Text area, no char limit | Skip Logic Group | OE VIN search not used | |||
| ESK6357Q057 | How were you primarily looking for information? | Top navigation bar | Y | Radio button, one-up vertical | Look for Info | ||||
| Left navigation bar | Skip Logic Group* | ||||||||
| Quick links on the right sidebar | |||||||||
| Links in the center of the page | |||||||||
| Search feature | D, G | ||||||||
| Google or other third-party search | |||||||||
| Bookmarked link to a specific page | |||||||||
| Other (please specify) | X | ||||||||
| ESK6357Q058 | X | What other way were you primarily looking for information? | N | Text field, <100 char | Skip Logic Group* | Other Look for Info | |||
| ESK6357Q059 | D | What was your experience like with the search feature? (Please select all that apply.) |
I did not have any difficulty with the search feature | Y | Checkbox, one-up vertical | Mutually Exclusive | Search | ||
| Returned results that were too similar/redundant | |||||||||
| Results were not relevant to my search terms or needs | Skip Logic Group* | ||||||||
| Returned too many results | |||||||||
| Returned not enough results | |||||||||
| I was not sure what words to use in my search | |||||||||
| Search speed was too slow | |||||||||
| Search required too many refinements to get to what I wanted | |||||||||
| Other (please specify) | F | ||||||||
| ESK6357Q060 | F | Other search difficulties | N | Text area, no char limit | Skip Logic Group* | Other Search | |||
| ESK6357Q061 | G | If you could make one improvement to the search feature, which of the following would you make? | Narrow results by a specific date | Y | Drop down, select one | Skip Logic Group | Search Improvement | ||
| Sort results by most popular to least popular | |||||||||
| Narrow by searching within the first set of results I receive | |||||||||
| Search the document by type (i.e., pdf, doc, wav, etc.) | |||||||||
| Other improvement suggestion: | H | ||||||||
| ESK6357Q062 | H | What other search improvement suggestion would you make? | N | Text area, no char limit | Skip Logic Group | OE_Search Improvement | |||
| ESK6357Q063 | Accomplish | Were you able to find what you were looking for on the site today? | Yes | Y | Drop down, select one | Skip Logic Group | Find | ||
| No | E | ||||||||
| ESK6357Q064 | E | What were you looking for that you could not find? | N | Text area, no char limit | Skip Logic Group | OE Did Not Find | |||
| ESK6357Q065 | Did you find anything helpful or interesting on the site that you were not actually looking for? | Yes | A | Y | Radio button, one-up vertical | Skip Logic Group* | Find Not Looking For | ||
| No | |||||||||
| ESK6357Q066 | A | What did you find that you weren't looking for? | N | Text area, no char limit | Skip Logic Group* | OE_Find Not Looking For | |||
| ESK6357Q067 | What amount of time did you spend on the site today? | Less time than I expected | Y | Radio button, one-up vertical | Time on Site | ||||
| About the same amount of time as I expected | |||||||||
| More time than I expected | |||||||||
| Not sure | |||||||||
| ESK6357Q074 | Is information about this agency's actions and/or decisions convenient to access on this site? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Online Transparency - Accessibility | |||
| No | A | ||||||||
| I have not tried to access this type of information | |||||||||
| ESK6357Q075 | A | Why not? Please explain: | N | Text area, no char limit | Skip Logic Group* | OE Online Transparency | |||
| ESK6357Q076 | Are you currently signed up for email updates? | Yes, I was signed up before today's visit | Y | Radio button, one-up vertical | Email Updates | ||||
| Yes, I signed up during today's visit | |||||||||
| No, I was not aware of the list | |||||||||
| No, I was aware but am not signed up | |||||||||
| ESK6357Q080 | Have you seen or heard of any program(s) or campaign(s) that NHTSA is currently running? (Please select all that apply.) | Drive sober or get pulled over (Campaign against drunk driving) | Y | Checkbox, one-up vertical | Randomize | Campaigns | |||
| Click it or ticket (Campaign for seat belt use) | |||||||||
| Where's baby? Look before you lock. (Program against leaving children in hot cars - Heatstroke, Hypothermia) | |||||||||
| One text or call could wreck it all. (Campaign against distracted driving) | |||||||||
| Tire Wise (Campaign with tire safety information) | |||||||||
| Government 5-Star Safety Ratings (Campaign with vehicle safety information) | |||||||||
| If you're texting, you're not driving. (Campaign against distracted driving) | |||||||||
| Ride Sober or Get Pulled Over. (Campaign against drinking while operating motorcycle) | |||||||||
| Child Passenger Safety Week (Campaign promoting safety for child passengers) | |||||||||
| National Seat Check Saturday (Child car seats – proper installation) | |||||||||
| Child Car Safety (Child car seats) | |||||||||
| Right Car Seat (Child car seats) | |||||||||
| Seatbelt Safety for 8-14 year olds (Appropriate car seat/seatbelt use for older children) | |||||||||
| U Drive. U Text. U Pay. Or You Drive. You Text. You Pay. (Campaign against distracted driving) | |||||||||
| Buzzed Driving is Drunk Driving. (Campaign against drunk driving) | |||||||||
| Everyone is a pedestrian. (Campaign to improve pedestrian safety) | |||||||||
| Safe Cars Save Lives (Campaign to use VIN lookup to check for recalls) | |||||||||
| Buckle Up. Every Trip. Every Time. (Campaign for seat belt use) | |||||||||
| The Ultimate Party Foul (Campaign against underage drinking and driving) | |||||||||
| Fans Don't Let Fans Drive Drunk (Campaign against drunk driving) | |||||||||
| Teen Driver Safety Week – 5 to Drive (Promotes safe driving for teenagers) | |||||||||
| Stop the Texts. Stop the Wrecks. (Campaign against distracted driving) | |||||||||
| Never Give Up Until They Buckle Up (Campaign to promote seat belt use for tweens) | |||||||||
| I have not seen or heard any program or campaign. | Mutually Exclusive | ||||||||
| ESK6357Q081 | OE_Improve Experience | If you could make one improvement to the site, what would it be? | N | Text area, no char limit | OE Improvement |
Sheet 4: CQs (4-18-17)
| Model Name | NHTSA SaferCar v2 |
|
|||||||
| Model ID | ssAxkBZw04F1N1ApFNdcsQ4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | 2MQ | Pink: Addition | |||||||
| Date | 4/14/2016 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| ESK6357Q001 | How frequently do you visit this site? | Daily | Y | Radio button, one-up vertical | Visit Frequency | ||||
| Two to three times per week | |||||||||
| About once a month | |||||||||
| Every few months | |||||||||
| Every 6 months or less | |||||||||
| This is my first time visiting this site | |||||||||
| ESK6357Q002 | Role | What best describes your role during your site visit today? | Federal, State, or Local government employee | Y | Radio button, one-up vertical | Skip Logic Group* | Role | ||
| Parent | |||||||||
| Grandparent | |||||||||
| Child care provider/Caregiver | |||||||||
| Teacher | |||||||||
| Student | |||||||||
| Researcher | |||||||||
| Consumer/Vehicle Owner | |||||||||
| Traffic Safety Advocate | |||||||||
| Manufacturer | |||||||||
| Car dealership or other vehicle sales | |||||||||
| Mechanic/vehicle service or maintenance | |||||||||
| Industry group member | |||||||||
| Industry member | |||||||||
| General public | |||||||||
| Other | A | ||||||||
| ESK6357Q003 | A | Other best describes your role | N | Text field, <100 char | Skip Logic Group* | Other Role | |||
| ESK6357Q004 | What type(s) of information were you looking for on the site? (Please select all that apply.) | Driving Safety (alcohol, texting/cell phones, child car seats, seat belts, bicycles, motorcycles, pedestrians, driver education, school buses, etc.) | Y | Checkbox, one-up vertical | Skip Logic Group | Vehicle Info | |||
| Vehicle Safety (air bags, brakes, recalls & defects, complaints, tires, etc.) | |||||||||
| Research (Crash Injury Research (CIREN), Driver Simulation (NADS), Event Data Recorder (EDR), etc.) | |||||||||
| Data (National Automotive Sampling System (NASS), Fatality Analysis Reporting System (FARS), National Driver Register, Special Crash Investigations (SCI), etc.) | |||||||||
| Laws & Regulations (air bags, fuel economy, seat belts, tires, etc.) | |||||||||
| About NHTSA (Administrator, calendar, jobs, press releases, etc.) | |||||||||
| Other | A | ||||||||
| ESK6357Q005 | A | Other information | N | Text area, no char limit | Skip Logic Group | Other Vehicle Info | |||
| ESK6357Q006 | What is the main reason you were looking for this type information? | I am researching to purchase a car | Y | Radio button, one-up vertical | Skip Logic Group* | Reason | |||
| My car is having problems | |||||||||
| I am just curious to see if my current car has any information I should be aware of | |||||||||
| I am researching for work | |||||||||
| I am researching for school | |||||||||
| Other | A | ||||||||
| ESK6357Q007 | A | What is the other reason you were looking for information? | N | Text area, no char limit | Skip Logic Group* | Other_Reason | |||
| ESK6357Q008 | Who were you trying to protect by researching this information? If it is yourself, please select what category fits best. (Please select all that apply.) | Infant children (0-2) | Y | Checkbox, one-up vertical | Skip Logic Group* | Protecting | |||
| Children (3-12) | |||||||||
| Adolescent children (13-19) | |||||||||
| Adults (20-64) | |||||||||
| Older drivers/passengers (65+) | |||||||||
| Disabled drivers/passengers | |||||||||
| Other | A | ||||||||
| Not applicable | Mutually Exclusive | ||||||||
| Prefer not to respond. | Mutually Exclusive | ||||||||
| ESK6357Q009 | A | Who else were you trying to protect? Please be brief and specific. | N | Text area, no char limit | Skip Logic Group* | Other_Protecting | |||
| ESK6357Q012 | What area of the site were you primarily gathering information from? | Vehicle Shoppers (5-Star Safety Ratings, Air Bags, Tires, Child Safety) | D | Y | Radio button, one-up vertical | Skip Logic Group* | Area | ||
| Vehicle Owners (File a Complaint, Search Complaints, Safety Recalls, Defect Investigations) | E | ||||||||
| Vehicle Manufacturers (Early Warning Reporting Information, Toolkit, Foreign Campaigns) | F | ||||||||
| Parents Central (Car Seats, On the Move, At the Wheel, In and Around the Car) | G | ||||||||
| Don't know | |||||||||
| Other | H | ||||||||
| ESK6357Q013 | H | What other area of the site were you primarily reading information from? | N | Text area, no char limit | Skip Logic Group* | Other Area | |||
| ESK6357Q014 | D | What type(s) of Vehicle Shopper information were you looking for? (Please select all that apply.) | 5-Star Safety Ratings for Vehicles | S, T | Y | Checkbox, one-up vertical | Skip Logic Group | Shoppers | |
| Air Bag Safety | |||||||||
| Child Safety (Car Seat Recall, Register a Car Seat, Seat Inspection Station Locator) | |||||||||
| Rollover Information | |||||||||
| Safety Technology (Crash Avoidance, Crash Protection) | |||||||||
| Tires (Tire Pressure, Maintenance, Ratings, Labeling) | |||||||||
| Passenger Van Safety | |||||||||
| Other | J | ||||||||
| ESK6357Q015 | J | What other type of Vehicle Shopper information were you looking for? | N | Text area, no char limit | Skip Logic Group | Other Shoppers | |||
| ESK6357Q016 | S | What type of 5-star safety rating information were you looking for? Please be specific. | N | Text area, no char limit | Skip Logic Group | 5 Star Info | |||
| ESK6357Q017 | T | How could we improve the 5-star safety rating section of the website? | N | Text area, no char limit | Skip Logic Group | 5 Star Improve | |||
| ESK6357Q018 | E | What type(s) of Vehicle Owner information were you looking for? (Please select all that apply.) | File a Complaint (Vehicle, Car Seat, Equipment or Tire Complaint) | Y | Checkbox, one-up vertical | Skip Logic Group | Owners | ||
| Search Complaints | |||||||||
| Safety Recalls (Vehicles, Car Seats) | X, U | ||||||||
| Defects Investigations | |||||||||
| Service Bulletins | |||||||||
| Passenger Van Safety | |||||||||
| Emergency Response Vehicles | |||||||||
| Other | K | ||||||||
| ESK6357Q019 | X | What type of safety recall information were you looking for? | Vehicle recalls | Y | Checkbox, one-up vertical | Skip Logic Group* | Recall Info Type | ||
| Tire recalls | |||||||||
| Child car seat recalls | |||||||||
| Air bag recalls | Z | ||||||||
| Other recalls | Y | ||||||||
| ESK6357Q020 | Z | Why were you looking for information on air bags? | Curiosity - just browsing | Y | Radio button, one-up vertical | Skip Logic Group* | Air Bag - why | ||
| My car is recalled and I want learn what to do next | |||||||||
| Check air bag recall information to see if my car is included | |||||||||
| Other | Z1 | ||||||||
| ESK6357Q021 | Z1 | For what other reason were you looking for air bag information? | N | Text area, no char limit | Skip Logic Group* | OE_Air Bag info | |||
| ESK6357Q022 | Y | What other type of recall information were you looking for? | N | Text area, no char limit | Skip Logic Group* | OE_Recall Info Type | |||
| ESK6357Q023 | U | How could we improve the safety recalls section of the website? | N | Text area, no char limit | Skip Logic Group | Recalls Improve | |||
| ESK6357Q024 | K | What other type of Vehicle Owner information were you looking for? | N | Text area, no char limit | Skip Logic Group | Other Owners | |||
| ESK6357Q025 | F | What type(s) of Vehicle Manufacturer information were you looking for? (Please select all that apply.) | Toolkit | Y | Checkbox, one-up vertical | Skip Logic Group | Manufacturer | ||
| EWR (Early Warning Reporting) Information | |||||||||
| Foreign Campaigns | |||||||||
| Flat Files (Complaints, Defect Investigations, Recalls, Technical Service Bulletins) | |||||||||
| Other | L | ||||||||
| ESK6357Q026 | L | What other type of Vehicle Manufacturer information were you looking for? | N | Text area, no char limit | Skip Logic Group | Other Manufacturer | |||
| ESK6357Q027 | G | What type(s) of Parents Central information were you looking for? (Please select all that apply.) | Car Seats (Car Seats & Booster Basics, Installation Tips, Securing Your Child, Instructional Videos, Protect Your Unborn Child, Campaign Toolkit) | Y | Checkbox, one-up vertical | Skip Logic Group | Parents | ||
| On the Move (School Buses, Bicycle Safety, Walking, Seat Belts, Chuggington) | |||||||||
| At the Wheel (Driving, Seat Belts, Alcohol, Distraction) | |||||||||
| In and Around the Car (Backover, Heatstroke, Power Windows, Seat Belt Entanglement, Trunk Entrapment, Vehicle Rollaway) | |||||||||
| Other | M | ||||||||
| ESK6357Q028 | M | What other type of Parents Central information were you looking for? | N | Text area, no char limit | Skip Logic Group | Other Parents | |||
| JAC0118606 | What links featured on the homepage did you visit today? | Recalls Spotlight | Y | Checkbox, one-up vertical | Skip Logic Group* | Center Links | |||
| Safety technologies | |||||||||
| File a complaint | |||||||||
| Car seats | |||||||||
| Crash test ratings | |||||||||
| Tire safety | |||||||||
| Latest news and information | |||||||||
| Other | A | ||||||||
| I did not use the links featured on the homepage | |||||||||
| I don't recall | |||||||||
| JAC0118608 | A | What other links did you use from the homepage today? | N | Text area, no char limit | Skip Logic Group* | OE_Center Links | |||
| ESK6357Q029 | What made you decide to look for this type of information? | N | Text area, no char limit | OE Why Look | |||||
| ESK6357Q030 | Did you try to search for recalls on a vehicle today? | Yes | A | Y | Radio button, one-up vertical | Skip Logic Group | VIN recall search | ||
| No | |||||||||
| ESK6357Q031 | A | Did you use the VIN search tool today? | Yes | B,C,F | Y | Radio button, one-up vertical | Skip Logic Group | VIN search | |
| No | G | ||||||||
| Don't know | |||||||||
| ESK6357Q032 | B | Was the explanation clear for which kind of recalls the VIN search tool covers and does not cover? | Yes | Y | Radio button, one-up vertical | Skip Logic Group | VIN clear expl | ||
| No | Z | ||||||||
| Don't know | |||||||||
| KAU0101810 | Z | What was not clearly explained? | N | Text area, no char limit | Skip Logic Group | OE VIN clear expl | |||
| ESK6357Q034 | C | Which best describes your experience with the VIN search tool today? | I received Recall Results for my VIN | D,E | Y | Radio button, one-up vertical | Skip Logic Group | VIN experience | |
| I submitted my VIN, but got an error message | |||||||||
| I could not submit my VIN in the search field | |||||||||
| Other | Y | ||||||||
| ESK6357Q035 | Y | Describe your experience with the VIN search tool. | N | Text area, no char limit | Skip Logic Group | OE VIN exper | |||
| ESK6357Q036 | D | Was the information given in the Recall Results clear? | Yes | Y | Radio button, one-up vertical | Skip Logic Group | VIN results clear | ||
| No | X | ||||||||
| ESK6357Q037 | X | What was not clear about the Recall Results? | N | Text area, no char limit | Skip Logic Group | OE VIN results not clear | |||
| ESK6357Q038 | E | Did the Recall Results give you the information you needed about any potential issue and next steps to take? | Yes | Y | Radio button, one-up vertical | Skip Logic Group | VIN info needed | ||
| No | W | ||||||||
| Don't know | |||||||||
| ESK6357Q039 | W | What other information would you like to have? | N | Text area, no char limit | Skip Logic Group | OE VIN info needed | |||
| ESK6357Q040 | F | Did you search for additional safety information by make/model/year? | Yes | Y | Radio button, one-up vertical | Skip Logic Group | VIN search addtl | ||
| No | |||||||||
| ESK6357Q041 | G | Why didn't you use the VIN search tool today? (Please select all that apply.) | I could not find the VIN search tool | Y | Checkbox, one-up vertical | Skip Logic Group* | VIN search not used | ||
| I did not have my VIN available at the time | |||||||||
| I do not know how to find my VIN | |||||||||
| I searched by make/model/year instead | |||||||||
| I found what I needed without doing a search | |||||||||
| Other | V | ||||||||
| ESK6357Q042 | V | Why else didn't you use the VIN search tool? | N | Text area, no char limit | Skip Logic Group | OE VIN search not used | |||
| ESK6357Q057 | How were you primarily looking for information? | Top navigation bar | Y | Radio button, one-up vertical | Look for Info | ||||
| Left navigation bar | Skip Logic Group* | ||||||||
| Quick links on the right sidebar | |||||||||
| Links in the center of the page | |||||||||
| Search feature | D, G | ||||||||
| Google or other third-party search | |||||||||
| Bookmarked link to a specific page | |||||||||
| Other (please specify) | X | ||||||||
| ESK6357Q058 | X | What other way were you primarily looking for information? | N | Text field, <100 char | Skip Logic Group* | Other Look for Info | |||
| ESK6357Q059 | D | What was your experience like with the search feature? (Please select all that apply.) |
I did not have any difficulty with the search feature | Y | Checkbox, one-up vertical | Mutually Exclusive | Search | ||
| Returned results that were too similar/redundant | |||||||||
| Results were not relevant to my search terms or needs | Skip Logic Group* | ||||||||
| Returned too many results | |||||||||
| Returned not enough results | |||||||||
| I was not sure what words to use in my search | |||||||||
| Search speed was too slow | |||||||||
| Search required too many refinements to get to what I wanted | |||||||||
| Other (please specify) | F | ||||||||
| ESK6357Q060 | F | Other search difficulties | N | Text area, no char limit | Skip Logic Group* | Other Search | |||
| ESK6357Q061 | G | If you could make one improvement to the search feature, which of the following would you make? | Narrow results by a specific date | Y | Drop down, select one | Skip Logic Group | Search Improvement | ||
| Sort results by most popular to least popular | |||||||||
| Narrow by searching within the first set of results I receive | |||||||||
| Search the document by type (i.e., pdf, doc, wav, etc.) | |||||||||
| Other improvement suggestion: | H | ||||||||
| ESK6357Q062 | H | What other search improvement suggestion would you make? | N | Text area, no char limit | Skip Logic Group | OE_Search Improvement | |||
| ESK6357Q063 | Accomplish | Were you able to find what you were looking for on the site today? | Yes | Y | Drop down, select one | Skip Logic Group | Find | ||
| No | E | ||||||||
| ESK6357Q064 | E | What were you looking for that you could not find? | N | Text area, no char limit | Skip Logic Group | OE Did Not Find | |||
| ESK6357Q065 | Did you find anything helpful or interesting on the site that you were not actually looking for? | Yes | A | Y | Radio button, one-up vertical | Skip Logic Group* | Find Not Looking For | ||
| No | |||||||||
| ESK6357Q066 | A | What did you find that you weren't looking for? | N | Text area, no char limit | Skip Logic Group* | OE_Find Not Looking For | |||
| ESK6357Q067 | What amount of time did you spend on the site today? | Less time than I expected | Y | Radio button, one-up vertical | Time on Site | ||||
| About the same amount of time as I expected | |||||||||
| More time than I expected | |||||||||
| Not sure | |||||||||
| ESK6357Q074 | Is information about this agency's actions and/or decisions convenient to access on this site? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Online Transparency - Accessibility | |||
| No | A | ||||||||
| I have not tried to access this type of information | |||||||||
| ESK6357Q075 | A | Why not? Please explain: | N | Text area, no char limit | Skip Logic Group* | OE Online Transparency | |||
| ESK6357Q076 | Are you currently signed up for email updates? | Yes, I was signed up before today's visit | Y | Radio button, one-up vertical | Email Updates | ||||
| Yes, I signed up during today's visit | |||||||||
| No, I was not aware of the list | |||||||||
| No, I was aware but am not signed up | |||||||||
| ESK6357Q080 | Have you seen or heard of any program(s) or campaign(s) that NHTSA is currently running? (Please select all that apply.) | Drive sober or get pulled over (Campaign against drunk driving) | Y | Checkbox, one-up vertical | Randomize | Campaigns | |||
| Click it or ticket (Campaign for seat belt use) | |||||||||
| Where's baby? Look before you lock. (Program against leaving children in hot cars - Heatstroke, Hypothermia) | |||||||||
| One text or call could wreck it all. (Campaign against distracted driving) | |||||||||
| Tire Wise (Campaign with tire safety information) | |||||||||
| Government 5-Star Safety Ratings (Campaign with vehicle safety information) | |||||||||
| If you're texting, you're not driving. (Campaign against distracted driving) | |||||||||
| Ride Sober or Get Pulled Over. (Campaign against drinking while operating motorcycle) | |||||||||
| Child Passenger Safety Week (Campaign promoting safety for child passengers) | |||||||||
| National Seat Check Saturday (Child car seats – proper installation) | |||||||||
| Child Car Safety (Child car seats) | |||||||||
| Right Car Seat (Child car seats) | |||||||||
| Seatbelt Safety for 8-14 year olds (Appropriate car seat/seatbelt use for older children) | |||||||||
| U Drive. U Text. U Pay. Or You Drive. You Text. You Pay. (Campaign against distracted driving) | |||||||||
| Buzzed Driving is Drunk Driving. (Campaign against drunk driving) | |||||||||
| Everyone is a pedestrian. (Campaign to improve pedestrian safety) | |||||||||
| Safe Cars Save Lives (Campaign to use VIN lookup to check for recalls) | |||||||||
| Buckle Up. Every Trip. Every Time. (Campaign for seat belt use) | |||||||||
| The Ultimate Party Foul (Campaign against underage drinking and driving) | |||||||||
| Fans Don't Let Fans Drive Drunk (Campaign against drunk driving) | |||||||||
| Teen Driver Safety Week – 5 to Drive (Promotes safe driving for teenagers) | |||||||||
| Stop the Texts. Stop the Wrecks. (Campaign against distracted driving) | |||||||||
| Never Give Up Until They Buckle Up (Campaign to promote seat belt use for tweens) | |||||||||
| I have not seen or heard any program or campaign. | Mutually Exclusive | ||||||||
| ESK6357Q081 | OE_Improve Experience | If you could make one improvement to the site, what would it be? | N | Text area, no char limit | OE Improvement |
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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