1090-0008 Survey Mapping Document (NHTSA) IA 30678 A3

1090-0008 Survey Mapping Document (NHTSA) IA 30678 A3.xlsx

E-Government Website Customer Satisfaction Surveys

1090-0008 Survey Mapping Document (NHTSA) IA 30678 A3

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

SaferCar
NHTSA main


Sheet 1: SaferCar

Survey: NHTSA
IA#: 30678 Amend 3
Date: 1/15/2019



SURVEY TYPE: Relationship (tab 4)



Survey Q# Type# Type Topic
1 Standard Look and Feel - Appeal
2 Standard Look and Feel - Balance
3 Standard Look and Feel - Readability
4 Standard Site Performance - Loading
5 Standard Site Performance - Consistency
6 Standard Site Performance - Completeness
7 Standard Navigation - Organized
8 Standard Navigation - Options
9 Standard Navigation - Layout
10 Standard Information Browsing - Sort
11 Standard Information Browsing - Narrow
12 Standard Information Browsing - Features
13 Standard Site Information - Thoroughness
14 Standard Site Information - Understandable
15 Standard Site Information - Answers
16 Standard Satisfaction - Overall
17 Standard Satisfaction - Expectations
18 Standard Satisfaction - Ideal
19 Standard Return
20 Standard Recommend
21 Standard Primary Resource
22 Standard Trust - Best Interests
23 Standard Trust - Trustworthy
24 Standard Trust - Do Right
25 Standard Future Participation
26 Custom Visit Frequency
27 Custom Role
28 Custom Other Role
29 Custom Vehicle Info
30 Custom Other Vehicle Info
31 Custom Reason
32 Custom Other_Reason
33 Custom Protecting
34 Custom Other_Protecting
35 Custom Area
36 Custom Other Area
37 Custom Shoppers
38 Custom Other Shoppers
39 Custom 5 Star Info
40 Custom 5 Star Improve
41 Custom Owners
42 Custom Recall Info Type
43 Custom Air Bag - why
44 Custom OE_Air Bag info
45 Custom OE_Recall Info Type
46 Custom Recalls Improve
47 Custom Other Owners
48 Custom Manufacturer
49 Custom Other Manufacturer
50 Custom Parents
51 Custom Other Parents
52 Custom Center Links
53 Custom OE_Center Links
54 Custom OE Why Look
55 Custom VIN recall search
56 Custom VIN search
57 Custom VIN clear expl
58 Custom OE VIN clear expl
59 Custom VIN experience
60 Custom OE VIN exper
61 Custom VIN results clear
62 Custom OE VIN results not clear
63 Custom VIN info needed
64 Custom OE VIN info needed
65 Custom VIN search addtl
66 Custom VIN search not used
67 Custom OE VIN search not used
68 Custom Other Complaint - Type
69 Custom Other complaint filing type
70 Custom Complaint form ease of use
71 Custom OE - Complaint form not easy
72 Custom Complaint form issues
73 Custom Other complaint form issues
74 Custom OE Complaint - Not File
75 Custom Complaint - Confirmation
76 Custom OE Complaint Confirmation
77 Custom Look for Info
78 Custom Other Look for Info
79 Custom Search
80 Custom Other Search
81 Custom Search Improvement
82 Custom OE_Search Improvement
83 Custom Find
84 Custom OE Did Not Find
85 Custom Find Not Looking For
86 Custom OE_Find Not Looking For
87 Custom Time on Site
88 Custom Chatted with Someone
89 Custom Chat Rep Helped
90 Custom OE_Chat Help What
91 Custom OE_Chat Improvement
92 Custom Online Transparency - Accessibility
93 Custom OE Online Transparency
94 Custom Email Updates
95 Custom Campaigns
96 Custom OE Improvement

Sheet 2: NHTSA main

Survey: NHTSA
IA#: 30678 Amend 3
Date: 1/15/2019



SURVEY TYPE: Relationship (tab 4)



Survey Q# Type# Type Topic
1 Standard Look and Feel - Appeal
2 Standard Look and Feel - Balance
3 Standard Look and Feel - Readability
4 Standard Site Performance - Loading
5 Standard Site Performance - Consistency
6 Standard Site Performance - Completeness
7 Standard Navigation - Organized
8 Standard Navigation - Options
9 Standard Navigation - Layout
10 Standard Information Browsing - Sort
11 Standard Information Browsing - Narrow
12 Standard Information Browsing - Features
13 Standard Site Information - Thoroughness
14 Standard Site Information - Understandable
15 Standard Site Information - Answers
16 Standard Satisfaction - Overall
17 Standard Satisfaction - Expectations
18 Standard Satisfaction - Ideal
19 Standard Return
20 Standard Recommend
21 Standard Primary Resource
22 Standard Trust - Best Interests
23 Standard Trust - Trustworthy
24 Standard Trust - Do Right
25 Standard Future Participation
26 Custom Visit frequency
27 Custom OE_New Site_Compare
28 Custom Role
29 Custom Other role
30 Custom Vehicle Info
31 Custom Other Vehicle Info
32 Custom Driving Safety
33 Custom Other Driving Safety
34 Custom Car seat info
35 Custom Other car seat info
36 Custom Vehicle Safety
37 Custom Air bag - why
38 Custom OE_Air Bag info
39 Custom Other Vehicle Safety
40 Custom Why Looking for Info
41 Custom VIN recall search
42 Custom VIN search
43 Custom VIN clear expl
44 Custom OE VIN clear expl
45 Custom VIN experience
46 Custom OE VIN exper
47 Custom VIN results clear
48 Custom OE VIN results not clear
49 Custom VIN info needed
50 Custom OE VIN info needed
51 Custom VIN search addtl
52 Custom Difficulty Find MYM
53 Custom MYM search experience
54 Custom OE_MYM Issue
55 Custom VIN search not used
56 Custom OE VIN search not used
57 Custom Other complaint type
58 Custom Why not file complaint
59 Custom Confirmation Complaint
60 Custom OE Confirmation Complaint
61 Custom Use information
62 Custom OE_Use Info
63 Custom Accomplish
64 Custom Could not accomplish
65 Custom Chatted with Someone
66 Custom Chat Rep Helped
67 Custom OE_Chat Help What
68 Custom OE_Chat Improvement
69 Custom Navigation
70 Custom Navigation difficulty
71 Custom Other navigation difficulty
72 Custom Unexpected Links
73 Custom Search
74 Custom Search experience
75 Custom Other search difficulty
76 Custom Search Improvement
77 Custom OE_Search Improvement
78 Custom Campaigns
79 Custom OE - Ideal site
80 Custom OE - Additional features
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File Modified0000-00-00
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