Form 30687 Q_VBA_Web_Browse_20160107_DOT
E-Government Website Customer Satisfaction Surveys
Q_VBA_Web_Browse_20160107_DOT.xls
Mapping and Questionnaire Documents IA 30687 A3 (VA)
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
Download: xlsx | pdf
Current Model Qsts
Current Custom Qsts
Custom Qsts (1-14-16)
Custom Qsts (6-25-15)
Custom Qsts (4-28-2014)
Custom Qsts (4-24-14)
Custom Qsts (12-14-12)
Current Custom Qsts (4-27-2012)
Compatibility Report
Overview
Welcome and Thank You TextCurrent Model Qsts
Current Custom Qsts
Custom Qsts (1-14-16)
Custom Qsts (6-25-15)
Custom Qsts (4-28-2014)
Custom Qsts (4-24-14)
Custom Qsts (12-14-12)
Current Custom Qsts (4-27-2012)
Compatibility Report
Sheet 1: Welcome and Thank You Text
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| Welcome and Thank You Text | ||||||
| Welcome Text | Thank You Text | |||||
| Welcome Text - Alternate | Thank You Text - Alternate | |||||
| Thanks for visiting our site. You've been randomly chosen to take part in a brief survey. We’re looking for ways to improve our web pages. Your opinion is important. Please take a few minutes to help us understand your needs. |
Thank you for taking our survey - and for helping us serve you better. | |||||
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Sheet 2: Current Model Qsts
| VBA Satisfaction Survey | |||||
| MID: | x4BUINAZdIkRh8IxYQVBxw== | ||||
| Date: | 4/23/2010 | ||||
| VBA Satisfaction Survey | |||||
| Model questions utilize the ForeSee methodology to determine scores and impacts | |||||
| ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | |||
| Content (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | |||
| Please rate the accuracy of information on this site. | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
How likely are you to return to this site? | |||
| Please rate the quality of information on this site. | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | |||
| Please rate the freshness of content on this site. | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
How likely are you to recommend this site to someone else? | |||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Future Participation (1=Very Unlikely, 10=Very Likely) | ||||
| Please rate the visual appeal of this site. | How likely are you to express your thoughts or ideas to VBA in the next 90 days? | ||||
| Please rate the balance of graphics and text on this site. | Trust (1=Strongly Disagree, 10=Strongly Agree) | ||||
| Please rate the readability of the pages on this site. | I can count on VBA to act in my best interests. | ||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | I consider VBA to be trustworthy. | ||||
| Please rate how well the site is organized. | VBA can be trusted to do what is right. | ||||
| Please rate the options available for navigating this site. | Use Web Channel Over Others (1=Very Unlikely, 10=Very Likely) | ||||
| Please rate how well the site layout helps you find what you are looking for. | How likely are you to use this site for benefits information rather than using other channels (phone, in person, etc.)? | ||||
| Please rate the number of clicks to get where you want on this site. | |||||
| Functionality (1=Poor, 10=Excellent, Don't Know) | |||||
| Please rate the usefulness of the features provided on this site (such as calculators, applications, etc.). | |||||
| Please rate the convenience of the features on this site (such as calculators, applications, etc.). | |||||
| Please rate the variety of features on this site (such as calculators, applications, etc.). | |||||
| Online Transparency (1=Poor, 10=Excellent, Don't Know) | |||||
| Please rate how thoroughly this website discloses information about what VBA is doing. | |||||
| Please rate how quickly VBA information is made available on this website. | |||||
| Please rate how well information about VBA's actions can be accessed by the public on this website. | |||||
| Site Performance (1=Poor, 10=Excellent, Don't Know) | |||||
| Please rate how quickly pages load on this site. | |||||
| Please rate the consistency of speed from page to page on this site. | |||||
| Please rate the ability to load pages without getting error messages on this site. | |||||
Sheet 3: Current Custom Qsts
| VBA Satisfaction Survey | underlined & italicized: RE-ORDER | |||||||||||||||||||||||||||
| MID: x4BUINAZdIkRh8IxYQVBxw== | pink: ADDITION | |||||||||||||||||||||||||||
| Date: | 4/23/2010 | blue + -->: REWORDING | ||||||||||||||||||||||||||
| VBA Satisfaction Survey CUSTOM QUESTION LIST | ||||||||||||||||||||||||||||
| QID (Group ID) |
Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label | |||||||||||||||||||
| EDO02654 | How frequently do you visit this site? | This is my first time | Radio button, one-up vertical | Single | Y | |||||||||||||||||||||||
| Daily | ||||||||||||||||||||||||||||
| Weekly | ||||||||||||||||||||||||||||
| Monthly | ||||||||||||||||||||||||||||
| Several times a year or less | ||||||||||||||||||||||||||||
| EDO02655 | Which of the following best describes your role in visiting this site today? | Radio button, one-up vertical | Y | Skip Logic Group | Role | |||||||||||||||||||||||
| Veteran | C, D | Open | ||||||||||||||||||||||||||
| Active duty | C, D | |||||||||||||||||||||||||||
| Reservist or National Guard member who has never been mobilized for Federal service | D | |||||||||||||||||||||||||||
| Survivor/dependent of a service member or veteran | D | |||||||||||||||||||||||||||
| Employer | D | |||||||||||||||||||||||||||
| Lender | F | |||||||||||||||||||||||||||
| Real Estate Professional | F | |||||||||||||||||||||||||||
| Mortgage Servicer | F | |||||||||||||||||||||||||||
| School Certifying Official | D | |||||||||||||||||||||||||||
| Other | A,D | |||||||||||||||||||||||||||
| EDO02656 | A | Please tell us who you are. | Text area, no char limit | Single | N | Skip Logic Group | OE_Role | |||||||||||||||||||||
| EDO02657 | C | Are you a disabled service member/veteran? | Yes | Radio button, one-up vertical | Single | Y | Skip Logic Group | Disabled | ||||||||||||||||||||
| No | ||||||||||||||||||||||||||||
| EDO02658 | D | What were you trying to accomplish on this site? (Select all that apply) | Apply for benefits | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | What Try Accomplish | ||||||||||||||||||||
| Find a school | ||||||||||||||||||||||||||||
| Find a form | ||||||||||||||||||||||||||||
| Find a publication or manual | ||||||||||||||||||||||||||||
| Find out what programs VA offers | ||||||||||||||||||||||||||||
| Learn about a specific program I'm interested in | ||||||||||||||||||||||||||||
| Check to see if I'm eligible for a specific benefit | ||||||||||||||||||||||||||||
| Find out about benefits for my dependents | ||||||||||||||||||||||||||||
| Find out about my life insurance benefits | ||||||||||||||||||||||||||||
| Contact the Veterans Information Portal (VIP) help desk | ||||||||||||||||||||||||||||
| Find Home Loans Certificate of Eligibility Information | ||||||||||||||||||||||||||||
| Find Information About Specially Adapted Housing | ||||||||||||||||||||||||||||
| Find a Specially Adapted Housing Agent | ||||||||||||||||||||||||||||
| Certify student benefits | ||||||||||||||||||||||||||||
| Other | DD | |||||||||||||||||||||||||||
| EDO02659 | DD | What else were you trying to accomplish? | Text area, no char limit | Y | Skip Logic Group | OE_Accomplish | ||||||||||||||||||||||
| EDO02660 | F | What were you trying to accomplish on this site? (Select all that apply) | Apply for Lender Appraisal Processing | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Accomplish-Lender/Restate/Mortgage | ||||||||||||||||||||
| Find a Regional Loan Center (RLC) | ||||||||||||||||||||||||||||
| Frequently Asked Questions | ||||||||||||||||||||||||||||
| Find the Lender's Handbook | ||||||||||||||||||||||||||||
| Find Homes for Sale | ||||||||||||||||||||||||||||
| Find Loan Limits | ||||||||||||||||||||||||||||
| Contact the Veterans Information Portal (VIP) help desk | ||||||||||||||||||||||||||||
| Other | FF | |||||||||||||||||||||||||||
| EDO02661 | FF | What else were you trying to accomplish? | Text area, no char limit | Y | Skip Logic Group | OE_Accomplish Lenders, etc. | ||||||||||||||||||||||
| EDO02662 | Thinking about your visit today, which section of the VBA site did you primarily visit today? | Compensation | Radio button, one-up vertical | Single | Y | Skip Logic Group | Section | |||||||||||||||||||||
| Education & Training | ||||||||||||||||||||||||||||
| Home Loans | ||||||||||||||||||||||||||||
| Life Insurance | ||||||||||||||||||||||||||||
| Pension | ||||||||||||||||||||||||||||
| Vocational Rehabilitation & Employment | ||||||||||||||||||||||||||||
| Fiduciary Program | ||||||||||||||||||||||||||||
| VBA Claims Transformation | ||||||||||||||||||||||||||||
| VBA homepage | ||||||||||||||||||||||||||||
| General, just browsing | ||||||||||||||||||||||||||||
| Other section | A | |||||||||||||||||||||||||||
| KAU0086911 | A | What other section of this site did you primarily visit? | Text area, no char limit | N | Skip Logic Group | OE_Section | ||||||||||||||||||||||
| EDO02676 | How did you get to the section of the site you needed? | Navigation menu on the left side of the page | Drop down, select one | Single | Y | Skip Logic Group | Get to Section | |||||||||||||||||||||
| I Am A… drop down menu at the top left side of the page | ||||||||||||||||||||||||||||
| Quick navigation links at the bottom of the page | ||||||||||||||||||||||||||||
| Top navigation menu | ||||||||||||||||||||||||||||
| Used a 3rd party search (i.e. Google or Yahoo) | ||||||||||||||||||||||||||||
| Links in the center of the benefits homepage | ||||||||||||||||||||||||||||
| Link from another website | ||||||||||||||||||||||||||||
| Used search on the VA website | ||||||||||||||||||||||||||||
| Bookmark for a specific page | ||||||||||||||||||||||||||||
| Other | A | |||||||||||||||||||||||||||
| EDO02664 | A | How else did you find the section you needed? | Text field, <100 char | Y | Skip Logic Group | OE_Get to Section | ||||||||||||||||||||||
| EDO02665 | Did you accomplish what you wanted to on this site? | Yes | Radio button, one-up vertical | Single | Y | Skip Logic Group | Accomplish | |||||||||||||||||||||
| Partially | A, B, C | |||||||||||||||||||||||||||
| No | A, B, C | |||||||||||||||||||||||||||
| Just browsing/I wasn’t planning to accomplish anything in particular | ||||||||||||||||||||||||||||
| KAU0086912 | A | What were you unable to accomplish on the site? (Select all that apply) | Apply for benefits | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Task - Unable to Accomp | ||||||||||||||||||||
| Find a school | ||||||||||||||||||||||||||||
| Find a form | ||||||||||||||||||||||||||||
| Find a publication or manual | ||||||||||||||||||||||||||||
| Find out what programs VA offers | ||||||||||||||||||||||||||||
| Learn about a specific program I'm interested in | ||||||||||||||||||||||||||||
| Check to see if I'm eligible for a specific benefit | ||||||||||||||||||||||||||||
| Find out about benefits for my dependents | ||||||||||||||||||||||||||||
| Find out about my life insurance benefits | ||||||||||||||||||||||||||||
| Contact the Veterans Information Portal (VIP) help desk | ||||||||||||||||||||||||||||
| Find Home Loans Certificate of Eligibility Information | ||||||||||||||||||||||||||||
| Find Information About Specially Adapted Housing | ||||||||||||||||||||||||||||
| Find a Specially Adapted Housing Agent | ||||||||||||||||||||||||||||
| Certify student benefits | ||||||||||||||||||||||||||||
| Apply for Lender Appraisal Processing | ||||||||||||||||||||||||||||
| Find a Regional Loan Center (RLC) | ||||||||||||||||||||||||||||
| Frequently Asked Questions | ||||||||||||||||||||||||||||
| Find the Lender's Handbook | ||||||||||||||||||||||||||||
| Find Homes for Sale | ||||||||||||||||||||||||||||
| Find Loan Limits | ||||||||||||||||||||||||||||
| Other | D | |||||||||||||||||||||||||||
| KAU0086913 | D | What were you unable to accomplish on the site? Please be specific. | Text area, no char limit | N | Skip Logic Group* | OE_Task Accomplish | ||||||||||||||||||||||
| JAC0104990 | B | What contributed to not being able to accomplish what you wanted to on the site? | Could not find information I needed | Checkbox, one-up vertical | Y | Skip Logic Group* | Unsuccessful Contributed | |||||||||||||||||||||
| Information was too general, not specific enough | ||||||||||||||||||||||||||||
| Did not understand content | ||||||||||||||||||||||||||||
| Other | F | |||||||||||||||||||||||||||
| JAC0104991 | F | What else contributed to not being able to accomplish what you wanted to on the site? | Text area, no char limit | N | Skip Logic Group* | OE_Unsucessful Contributed | ||||||||||||||||||||||
| EDO02667 | C | What will you do next? | Nothing, although I did not find/complete what I wanted | Radio button, one-up vertical | Single | Y | Skip Logic Group | Do Next | ||||||||||||||||||||
| Try the site again later | ||||||||||||||||||||||||||||
| Call a VA toll free number | ||||||||||||||||||||||||||||
| Visit a VA facility | ||||||||||||||||||||||||||||
| Try to contact VA by e-mail | ||||||||||||||||||||||||||||
| Other | E | |||||||||||||||||||||||||||
| EDO02668 | E | What else will you do next? | Text area, no char limit | N | Skip Logic Group | OE_Do Next | ||||||||||||||||||||||
| EDO02669 | What was the primary way you looked for information on the VA pages? | Navigated (used links to information) | A | Radio button, one-up vertical | Single | Y | Skip Logic Group | Primarily Navigate | ||||||||||||||||||||
| Used Search | B | |||||||||||||||||||||||||||
| EDO02672 | B | Please tell us about your search experience. (Select all that apply) | Search results were helpful | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Search Exp | ||||||||||||||||||||
| Received no results | ||||||||||||||||||||||||||||
| Results were not relevant | ||||||||||||||||||||||||||||
| Not sure what words to use | ||||||||||||||||||||||||||||
| Search speed was too slow | ||||||||||||||||||||||||||||
| Search results not organized | ||||||||||||||||||||||||||||
| Other | BB | |||||||||||||||||||||||||||
| EDO02677 | BB | Please describe your search experience. | Text area, no char limit | Y | Skip Logic Group | OE_Search Exp | ||||||||||||||||||||||
| EDO02670 | A | How would you describe your navigation experience? (Select all that apply) | Had no difficulty | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Nav Exp | ||||||||||||||||||||
| Too many links | ||||||||||||||||||||||||||||
| Too few links | ||||||||||||||||||||||||||||
| Links/labels are difficult to understand | ||||||||||||||||||||||||||||
| Often could not determine the best link | ||||||||||||||||||||||||||||
| Links did not take me where I expected | ||||||||||||||||||||||||||||
| Could not get started or did not know where to begin | ||||||||||||||||||||||||||||
| Had technical difficulties (e.g. broken links, error messages) | C, D | |||||||||||||||||||||||||||
| Navigated to general area but could not find specific content | ||||||||||||||||||||||||||||
| Could not navigate back to previous information | ||||||||||||||||||||||||||||
| Other | AA | |||||||||||||||||||||||||||
| EDO02671 | AA | Please describe your navigation experience. | Text area, no char limit | Y | Skip Logic Group | OE_Nav Exp | ||||||||||||||||||||||
| KAU0086914 | C | What was the main type of technical difficulty you experienced today? | Page "updating" | Drop down, select one | Single | N | Skip Logic Group | TechDiffType | ||||||||||||||||||||
| Page did not load completely | ||||||||||||||||||||||||||||
| Received an error message | E | |||||||||||||||||||||||||||
| Clicked on links that were broken | ||||||||||||||||||||||||||||
| Page too slow to load | ||||||||||||||||||||||||||||
| Other | F | |||||||||||||||||||||||||||
| Do not recall | ||||||||||||||||||||||||||||
| KAU0086917 | F | What other technical difficulty did you experience? | Text area, no char limit | N | Skip Logic Group* | OE_TechDiffType | ||||||||||||||||||||||
| KAU0086915 | D | In which section did you primarily experience the main technical difficulty? | Home page | Drop down, select one | Single | N | Skip Logic Group | TechDiffPage | ||||||||||||||||||||
| Compensation | ||||||||||||||||||||||||||||
| Education & Training | ||||||||||||||||||||||||||||
| Home Loans | ||||||||||||||||||||||||||||
| Life Insurance | ||||||||||||||||||||||||||||
| Pension | ||||||||||||||||||||||||||||
| Vocational Rehabilitation & Employment | ||||||||||||||||||||||||||||
| VBA Claims Transformation | ||||||||||||||||||||||||||||
| Performing a search | ||||||||||||||||||||||||||||
| Other | G | |||||||||||||||||||||||||||
| Do not recall | ||||||||||||||||||||||||||||
| KAU0086920 | G | On what other page or feature did you experience the main technical difficulty? | Text area, no char limit | N | Skip Logic Group* | OE_TechDiffPage | ||||||||||||||||||||||
| KAU0086918 | E | Please tell us more about the type of error message you received. | Error 404 (The requested file/page was not found) | Checkbox, one-up vertical | Multi | N | Skip Logic Group | TechDiffError | ||||||||||||||||||||
| Request cannot be processed at this time | ||||||||||||||||||||||||||||
| Information is not available | ||||||||||||||||||||||||||||
| Other | H | |||||||||||||||||||||||||||
| KAU0086919 | H | What other type of error message did you receive? | Text area, no char limit | N | Skip Logic Group* | OE_TechDiffError | ||||||||||||||||||||||
| EDO02673 | Please select your age range. | 17 or under | Radio button, one-up vertical | Single | N | Age | ||||||||||||||||||||||
| 18-24 | ||||||||||||||||||||||||||||
| 25-34 | ||||||||||||||||||||||||||||
| 35-44 | ||||||||||||||||||||||||||||
| 45-54 | ||||||||||||||||||||||||||||
| 55-64 | ||||||||||||||||||||||||||||
| 65+ | ||||||||||||||||||||||||||||
| EDO02674 | Please select your gender: | Male | Radio button, one-up vertical | Single | N | Gender | ||||||||||||||||||||||
| Female | ||||||||||||||||||||||||||||
| EDO02675 | If you could identify one improvement to this site, what improvement would you suggest? | Text area, no char limit | Single | N | Suggestion | |||||||||||||||||||||||
Sheet 4: Custom Qsts (1-14-16)
| VBA Satisfaction Survey | underlined & italicized: RE-ORDER | |||||||||||||||||||||||||||
| MID: x4BUINAZdIkRh8IxYQVBxw== | pink: ADDITION | |||||||||||||||||||||||||||
| Date: | 4/23/2010 | blue + -->: REWORDING | ||||||||||||||||||||||||||
| VBA Satisfaction Survey CUSTOM QUESTION LIST | ||||||||||||||||||||||||||||
| QID (Group ID) |
Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label | |||||||||||||||||||
| EDO02654 | How frequently do you visit this site? | This is my first time | Radio button, one-up vertical | Single | Y | |||||||||||||||||||||||
| Daily | ||||||||||||||||||||||||||||
| Weekly | ||||||||||||||||||||||||||||
| Monthly | ||||||||||||||||||||||||||||
| Several times a year or less | ||||||||||||||||||||||||||||
| EDO02655 | Which of the following best describes your role in visiting this site today? | Radio button, one-up vertical | Y | Skip Logic Group | Role | |||||||||||||||||||||||
| Veteran | C, D | Open | ||||||||||||||||||||||||||
| Active duty | C, D | |||||||||||||||||||||||||||
| Reservist or National Guard member who has never been mobilized for Federal service | D | |||||||||||||||||||||||||||
| Survivor/dependent of a service member or veteran | D | |||||||||||||||||||||||||||
| Employer | D | |||||||||||||||||||||||||||
| Lender | F | |||||||||||||||||||||||||||
| Real Estate Professional | F | |||||||||||||||||||||||||||
| Mortgage Servicer | F | |||||||||||||||||||||||||||
| School Certifying Official | D | |||||||||||||||||||||||||||
| Other | A,D | |||||||||||||||||||||||||||
| EDO02656 | A | Please tell us who you are. | Text area, no char limit | Single | N | Skip Logic Group | OE_Role | |||||||||||||||||||||
| EDO02657 | C | Are you a disabled service member/veteran? | Yes | Radio button, one-up vertical | Single | Y | Skip Logic Group | Disabled | ||||||||||||||||||||
| No | ||||||||||||||||||||||||||||
| EDO02658 | D | What were you trying to accomplish on this site? (Select all that apply) | Apply for benefits | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | What Try Accomplish | ||||||||||||||||||||
| Find a school | ||||||||||||||||||||||||||||
| Find a form | ||||||||||||||||||||||||||||
| Find a publication or manual | ||||||||||||||||||||||||||||
| Find out what programs VA offers | ||||||||||||||||||||||||||||
| Learn about a specific program I'm interested in | ||||||||||||||||||||||||||||
| Check to see if I'm eligible for a specific benefit | ||||||||||||||||||||||||||||
| Find out about benefits for my dependents | ||||||||||||||||||||||||||||
| Find out about my life insurance benefits | ||||||||||||||||||||||||||||
| Contact the Veterans Information Portal (VIP) help desk | ||||||||||||||||||||||||||||
| Find Home Loans Certificate of Eligibility Information | ||||||||||||||||||||||||||||
| Find Information About Specially Adapted Housing | ||||||||||||||||||||||||||||
| Find a Specially Adapted Housing Agent | ||||||||||||||||||||||||||||
| Certify student benefits | ||||||||||||||||||||||||||||
| Other | DD | |||||||||||||||||||||||||||
| EDO02659 | DD | What else were you trying to accomplish? | Text area, no char limit | Y | Skip Logic Group | OE_Accomplish | ||||||||||||||||||||||
| EDO02660 | F | What were you trying to accomplish on this site? (Select all that apply) | Apply for Lender Appraisal Processing | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Accomplish-Lender/Restate/Mortgage | ||||||||||||||||||||
| Find a Regional Loan Center (RLC) | ||||||||||||||||||||||||||||
| Frequently Asked Questions | ||||||||||||||||||||||||||||
| Find the Lender's Handbook | ||||||||||||||||||||||||||||
| Find Homes for Sale | ||||||||||||||||||||||||||||
| Find Loan Limits | ||||||||||||||||||||||||||||
| Contact the Veterans Information Portal (VIP) help desk | ||||||||||||||||||||||||||||
| Other | FF | |||||||||||||||||||||||||||
| EDO02661 | FF | What else were you trying to accomplish? | Text area, no char limit | Y | Skip Logic Group | OE_Accomplish Lenders, etc. | ||||||||||||||||||||||
| EDO02662 | Thinking about your visit today, which section of the VBA site did you primarily visit today? | Compensation | Radio button, one-up vertical | Single | Y | Skip Logic Group | Section | |||||||||||||||||||||
| Education & Training | ||||||||||||||||||||||||||||
| Home Loans | ||||||||||||||||||||||||||||
| Life Insurance | ||||||||||||||||||||||||||||
| Pension | ||||||||||||||||||||||||||||
| Vocational Rehabilitation & Employment | ||||||||||||||||||||||||||||
| Fiduciary Program | ||||||||||||||||||||||||||||
| VBA Claims Transformation | ||||||||||||||||||||||||||||
| VBA homepage | ||||||||||||||||||||||||||||
| General, just browsing | ||||||||||||||||||||||||||||
| Other section | A | |||||||||||||||||||||||||||
| KAU0086911 | A | What other section of this site did you primarily visit? | Text area, no char limit | N | Skip Logic Group | OE_Section | ||||||||||||||||||||||
| EDO02676 | How did you get to the section of the site you needed? | Navigation menu on the left side of the page | Drop down, select one | Single | Y | Skip Logic Group | Get to Section | |||||||||||||||||||||
| I Am A… drop down menu at the top left side of the page | ||||||||||||||||||||||||||||
| Quick navigation links at the bottom of the page | ||||||||||||||||||||||||||||
| Top navigation menu | ||||||||||||||||||||||||||||
| Used a 3rd party search (i.e. Google or Yahoo) | ||||||||||||||||||||||||||||
| Links in the center of the benefits homepage | ||||||||||||||||||||||||||||
| Link from another website | ||||||||||||||||||||||||||||
| Used search on the VA website | ||||||||||||||||||||||||||||
| Bookmark for a specific page | ||||||||||||||||||||||||||||
| Other | A | |||||||||||||||||||||||||||
| EDO02664 | A | How else did you find the section you needed? | Text field, <100 char | Y | Skip Logic Group | OE_Get to Section | ||||||||||||||||||||||
| EDO02665 | Did you accomplish what you wanted to on this site? | Yes | Radio button, one-up vertical | Single | Y | Skip Logic Group | Accomplish | |||||||||||||||||||||
| Partially | A, B, C | |||||||||||||||||||||||||||
| No | A, B, C | |||||||||||||||||||||||||||
| Just browsing/I wasn’t planning to accomplish anything in particular | ||||||||||||||||||||||||||||
| KAU0086912 | A | What were you unable to accomplish on the site? (Select all that apply) | Apply for benefits | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Task - Unable to Accomp | ||||||||||||||||||||
| Find a school | ||||||||||||||||||||||||||||
| Find a form | ||||||||||||||||||||||||||||
| Find a publication or manual | ||||||||||||||||||||||||||||
| Find out what programs VA offers | ||||||||||||||||||||||||||||
| Learn about a specific program I'm interested in | ||||||||||||||||||||||||||||
| Check to see if I'm eligible for a specific benefit | ||||||||||||||||||||||||||||
| Find out about benefits for my dependents | ||||||||||||||||||||||||||||
| Find out about my life insurance benefits | ||||||||||||||||||||||||||||
| Contact the Veterans Information Portal (VIP) help desk | ||||||||||||||||||||||||||||
| Find Home Loans Certificate of Eligibility Information | ||||||||||||||||||||||||||||
| Find Information About Specially Adapted Housing | ||||||||||||||||||||||||||||
| Find a Specially Adapted Housing Agent | ||||||||||||||||||||||||||||
| Certify student benefits | ||||||||||||||||||||||||||||
| Apply for Lender Appraisal Processing | ||||||||||||||||||||||||||||
| Find a Regional Loan Center (RLC) | ||||||||||||||||||||||||||||
| Frequently Asked Questions | ||||||||||||||||||||||||||||
| Find the Lender's Handbook | ||||||||||||||||||||||||||||
| Find Homes for Sale | ||||||||||||||||||||||||||||
| Find Loan Limits | ||||||||||||||||||||||||||||
| Other | D | |||||||||||||||||||||||||||
| KAU0086913 | D | What were you unable to accomplish on the site? Please be specific. | Text area, no char limit | N | Skip Logic Group* | OE_Task Accomplish | ||||||||||||||||||||||
| B | What contributed to not being able to accomplish what you wanted to on the site? | Could not find information I needed | Checkbox, one-up vertical | Y | Skip Logic Group* | Unsuccessful Contributed | ||||||||||||||||||||||
| Information was too general, not specific enough | ||||||||||||||||||||||||||||
| Did not understand content | ||||||||||||||||||||||||||||
| Other | D | |||||||||||||||||||||||||||
| D | What else contributed to not being able to accomplish what you wanted to on the site? | Text area, no char limit | N | Skip Logic Group* | OE_Unsucessful Contributed | |||||||||||||||||||||||
| EDO02667 | What will you do next? | Nothing, although I did not find/complete what I wanted | Radio button, one-up vertical | Single | Y | Skip Logic Group | Do Next | |||||||||||||||||||||
| Try the site again later | ||||||||||||||||||||||||||||
| Call a VA toll free number | ||||||||||||||||||||||||||||
| Visit a VA facility | ||||||||||||||||||||||||||||
| Try to contact VA by e-mail | ||||||||||||||||||||||||||||
| Other | C E | |||||||||||||||||||||||||||
| EDO02668 | C E | What else will you do next? | Text area, no char limit | N | Skip Logic Group | OE_Do Next | ||||||||||||||||||||||
| EDO02669 | What was the primary way you looked for information on the VA pages? | Navigated (used links to information) | A | Radio button, one-up vertical | Single | Y | Skip Logic Group | Primarily Navigate | ||||||||||||||||||||
| Used Search | B | |||||||||||||||||||||||||||
| EDO02672 | B | Please tell us about your search experience. (Select all that apply) | Search results were helpful | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Search Exp | ||||||||||||||||||||
| Received no results | ||||||||||||||||||||||||||||
| Results were not relevant | ||||||||||||||||||||||||||||
| Not sure what words to use | ||||||||||||||||||||||||||||
| Search speed was too slow | ||||||||||||||||||||||||||||
| Search results not organized | ||||||||||||||||||||||||||||
| Other | BB | |||||||||||||||||||||||||||
| EDO02677 | BB | Please describe your search experience. | Text area, no char limit | Y | Skip Logic Group | OE_Search Exp | ||||||||||||||||||||||
| EDO02670 | A | How would you describe your navigation experience? (Select all that apply) | Had no difficulty | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Nav Exp | ||||||||||||||||||||
| Too many links | ||||||||||||||||||||||||||||
| Too few links | ||||||||||||||||||||||||||||
| Links/labels are difficult to understand | ||||||||||||||||||||||||||||
| Often could not determine the best link | ||||||||||||||||||||||||||||
| Links did not take me where I expected | ||||||||||||||||||||||||||||
| Could not get started or did not know where to begin | ||||||||||||||||||||||||||||
| Had technical difficulties (e.g. broken links, error messages) | C, D | |||||||||||||||||||||||||||
| Navigated to general area but could not find specific content | ||||||||||||||||||||||||||||
| Could not navigate back to previous information | ||||||||||||||||||||||||||||
| Other | AA | |||||||||||||||||||||||||||
| EDO02671 | AA | Please describe your navigation experience. | Text area, no char limit | Y | Skip Logic Group | OE_Nav Exp | ||||||||||||||||||||||
| KAU0086914 | C | What was the main type of technical difficulty you experienced today? | Page "updating" | Drop down, select one | Single | N | Skip Logic Group | TechDiffType | ||||||||||||||||||||
| Page did not load completely | ||||||||||||||||||||||||||||
| Received an error message | E | |||||||||||||||||||||||||||
| Clicked on links that were broken | ||||||||||||||||||||||||||||
| Page too slow to load | ||||||||||||||||||||||||||||
| Other | F | |||||||||||||||||||||||||||
| Do not recall | ||||||||||||||||||||||||||||
| KAU0086917 | F | What other technical difficulty did you experience? | Text area, no char limit | N | Skip Logic Group* | OE_TechDiffType | ||||||||||||||||||||||
| KAU0086915 | D | In which section did you primarily experience the main technical difficulty? | Home page | Drop down, select one | Single | N | Skip Logic Group | TechDiffPage | ||||||||||||||||||||
| Compensation | ||||||||||||||||||||||||||||
| Education & Training | ||||||||||||||||||||||||||||
| Home Loans | ||||||||||||||||||||||||||||
| Life Insurance | ||||||||||||||||||||||||||||
| Pension | ||||||||||||||||||||||||||||
| Vocational Rehabilitation & Employment | ||||||||||||||||||||||||||||
| VBA Claims Transformation | ||||||||||||||||||||||||||||
| Performing a search | ||||||||||||||||||||||||||||
| Other | G | |||||||||||||||||||||||||||
| Do not recall | ||||||||||||||||||||||||||||
| KAU0086920 | G | On what other page or feature did you experience the main technical difficulty? | Text area, no char limit | N | Skip Logic Group* | OE_TechDiffPage | ||||||||||||||||||||||
| KAU0086918 | E | Please tell us more about the type of error message you received. | Error 404 (The requested file/page was not found) | Checkbox, one-up vertical | Multi | N | Skip Logic Group | TechDiffError | ||||||||||||||||||||
| Request cannot be processed at this time | ||||||||||||||||||||||||||||
| Information is not available | ||||||||||||||||||||||||||||
| Other | H | |||||||||||||||||||||||||||
| KAU0086919 | H | What other type of error message did you receive? | Text area, no char limit | N | Skip Logic Group* | OE_TechDiffError | ||||||||||||||||||||||
| EDO02673 | Please select your age range. | 17 or under | Radio button, one-up vertical | Single | N | Age | ||||||||||||||||||||||
| 18-24 | ||||||||||||||||||||||||||||
| 25-34 | ||||||||||||||||||||||||||||
| 35-44 | ||||||||||||||||||||||||||||
| 45-54 | ||||||||||||||||||||||||||||
| 55-64 | ||||||||||||||||||||||||||||
| 65+ | ||||||||||||||||||||||||||||
| EDO02674 | Please select your gender: | Male | Radio button, one-up vertical | Single | N | Gender | ||||||||||||||||||||||
| Female | ||||||||||||||||||||||||||||
| EDO02675 | If you could identify one improvement to this site, what improvement would you suggest? | Text area, no char limit | Single | N | Suggestion | |||||||||||||||||||||||
Sheet 5: Custom Qsts (6-25-15)
Sheet 6: Custom Qsts (4-28-2014)
Sheet 7: Custom Qsts (4-24-14)
Sheet 8: Custom Qsts (12-14-12)
|
||||||||||||||||||||||||||||
| underlined & italicized: RE-ORDER | ||||||||||||||||||||||||||||
| MID: x4BUINAZdIkRh8IxYQVBxw== | pink: ADDITION | |||||||||||||||||||||||||||
| Date: | 4/23/2010 | blue + -->: REWORDING | ||||||||||||||||||||||||||
| CUSTOM QUESTION LIST | ||||||||||||||||||||||||||||
| QID (Group ID) |
Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label | |||||||||||||||||||
| EDO02654 | How frequently do you visit this site? | This is my first time | Radio button, one-up vertical | Single | Y | |||||||||||||||||||||||
| Daily | A, B | |||||||||||||||||||||||||||
| Weekly | A, B | |||||||||||||||||||||||||||
| Monthly | A, B | |||||||||||||||||||||||||||
| Several times a year or less | A, B | |||||||||||||||||||||||||||
| A | Please select the statement which best describes your experience with the redesigned Veteran's Benefit Administration website (www.vba.va.gov/VBA/) | It is easier to find what I am looking for | Radio button, one-up vertical | Single | Y | Skip Logic Group | Redesign Experience | |||||||||||||||||||||
| It is harder to find what I am looking for | ||||||||||||||||||||||||||||
| My experience is no different when looking for information on the new site | ||||||||||||||||||||||||||||
| Don't know | ||||||||||||||||||||||||||||
| B | Do you like the new look of the redesigned site? | Yes | Radio button, one-up vertical | single | Y | Skip Logic Group | Redesign Opinion | |||||||||||||||||||||
| No | BB | |||||||||||||||||||||||||||
| No opinion | ||||||||||||||||||||||||||||
| BB | What didn't you like about the redesigned site? | Text area, no char limit | N | Skip Logic Group | OE_Redesign | |||||||||||||||||||||||
| EDO02655 | Which of the following best describes your role in visiting this site today? (Check all that apply) | Y | Skip Logic Group | |||||||||||||||||||||||||
| Veteran | C, D | Text area, no char limit | Open | |||||||||||||||||||||||||
| Active duty | C, D | |||||||||||||||||||||||||||
| Reservist or National Guard member who has never been mobilized for Federal service | D | |||||||||||||||||||||||||||
| Survivor/dependent of a service member or veteran | D | |||||||||||||||||||||||||||
| Employer | D | |||||||||||||||||||||||||||
| Lender | F | |||||||||||||||||||||||||||
| Real Estate Professional | F | |||||||||||||||||||||||||||
| Mortgage Servicer | F | |||||||||||||||||||||||||||
| School Certifying Official | D | |||||||||||||||||||||||||||
| Other, please specify | A,D | |||||||||||||||||||||||||||
| EDO02656 | A | Please tell us who you are. | Text area, no char limit | Single | N | Skip Logic Group | ||||||||||||||||||||||
| EDO02657 | C | Are you a disabled service member/veteran? | Yes | Radio button, one-up vertical | Single | Y | Skip Logic Group | |||||||||||||||||||||
| No | ||||||||||||||||||||||||||||
| EDO02658 | D | What were you trying to accomplish on this site? | Apply for benefits | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | |||||||||||||||||||||
| Find a school | ||||||||||||||||||||||||||||
| Find a form | ||||||||||||||||||||||||||||
| Find a publication or manual | ||||||||||||||||||||||||||||
| Find out what programs VA offers | ||||||||||||||||||||||||||||
| Learn about a specific program I'm interested in | ||||||||||||||||||||||||||||
| Check to see if I'm eligible for a specific benefit | ||||||||||||||||||||||||||||
| Find out about benefits for my dependents | ||||||||||||||||||||||||||||
| Find out about my life insurance benefits | ||||||||||||||||||||||||||||
| Contact the Veterans Information Portal (VIP) help desk | ||||||||||||||||||||||||||||
| Find Home Loans Certificate of Eligibility Information | ||||||||||||||||||||||||||||
| Find Information About Specially Adapted Housing | ||||||||||||||||||||||||||||
| Find a Specially Adapted Housing Agent | ||||||||||||||||||||||||||||
| Certify student benefits | ||||||||||||||||||||||||||||
| Other, please specify | DD | |||||||||||||||||||||||||||
| EDO02659 | DD | What else were you trying to accomplish? | Text area, no char limit | Y | Skip Logic Group | |||||||||||||||||||||||
| EDO02660 | F | What were you trying to accomplish on this site? | Apply for Lender Appraisal Processing | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | |||||||||||||||||||||
| Find a Regional Loan Center (RLC) | ||||||||||||||||||||||||||||
| Frequently Asked Questions | ||||||||||||||||||||||||||||
| Find the Lender's Handbook | ||||||||||||||||||||||||||||
| Find Homes for Sale | ||||||||||||||||||||||||||||
| Find Loan Limits | ||||||||||||||||||||||||||||
| Contact the Veterans Information Portal (VIP) help desk | ||||||||||||||||||||||||||||
| Other, please specify | FF | |||||||||||||||||||||||||||
| EDO02661 | FF | What else were you trying to accomplish? | Text area, no char limit | Y | Skip Logic Group | |||||||||||||||||||||||
| EDO02662 | Which section of the VBA site did you primarily visit today? | Radio button, one-up vertical | Single | Y | ||||||||||||||||||||||||
| Compensation | ||||||||||||||||||||||||||||
| Education & Training | ||||||||||||||||||||||||||||
| Home Loans | ||||||||||||||||||||||||||||
| Life Insurance | ||||||||||||||||||||||||||||
| Pension | ||||||||||||||||||||||||||||
| Vocational Rehabilitation & Employment | ||||||||||||||||||||||||||||
| Services | ||||||||||||||||||||||||||||
| Fiduciary Program | ||||||||||||||||||||||||||||
| VBA Claims Transformation | ||||||||||||||||||||||||||||
| VOW to Hire Heroes | ||||||||||||||||||||||||||||
| VBA homepage | ||||||||||||||||||||||||||||
| General, just browsing | ||||||||||||||||||||||||||||
| EDO02663 | ||||||||||||||||||||||||||||
| EDO02676 | How did you get to the section of the site you needed? | Top navigation menu | Dropdown (Select-one) | Single | Y | OPS Group | ||||||||||||||||||||||
| Navigation menu on the left side of the page | ||||||||||||||||||||||||||||
| Quick navigation links at the bottom of the page | ||||||||||||||||||||||||||||
| Used search on the VA website | ||||||||||||||||||||||||||||
| Used a 3rd party search (i.e. Google or Yahoo) | ||||||||||||||||||||||||||||
| Link from another website | ||||||||||||||||||||||||||||
| Other, please specify | A | |||||||||||||||||||||||||||
| EDO02664 | A | How else did you find the section you needed? | Text field, <100 char | Single | Y | OPS Group | ||||||||||||||||||||||
| EDO02665 | Did you accomplish what you wanted to on this site? | Yes | Radio button, one-up vertical | Single | Y | Skip Logic Group | ||||||||||||||||||||||
| I wasn’t planning to accomplish anything in particular | ||||||||||||||||||||||||||||
| No, I wanted to: | A,B | |||||||||||||||||||||||||||
| EDO02666 | A | No, I wanted to: | Text area, no char limit | Single | Y | Skip Logic Group | ||||||||||||||||||||||
| EDO02667 | B | What will you do next? | Nothing, although I did not find/complete what I wanted | Radio button, one-up vertical | Single | Y | Skip Logic Group | |||||||||||||||||||||
| Try the site again later | ||||||||||||||||||||||||||||
| Call a VA toll free number | ||||||||||||||||||||||||||||
| Visit a VA facility | ||||||||||||||||||||||||||||
| Try to contact VA by e-mail | ||||||||||||||||||||||||||||
| Other (please specify) | C | |||||||||||||||||||||||||||
| EDO02668 | C | What else will you do next? | Text area, no char limit | Single | N | |||||||||||||||||||||||
| EDO02669 | What was the primary way you looked for information on the VA pages? | Navigated (used links to information) | A | Radio button, one-up vertical | Single | Y | Skip Logic Group | Primarily Navigate | ||||||||||||||||||||
| Used Search | B | |||||||||||||||||||||||||||
| EDO02670 | A | How would you describe your navigation experience? (Select all that apply) | Had no difficulty | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Nav Exp | ||||||||||||||||||||
| Too many links | ||||||||||||||||||||||||||||
| Too few links | ||||||||||||||||||||||||||||
| Links/labels are difficult to understand | ||||||||||||||||||||||||||||
| Often could not determine the best link | ||||||||||||||||||||||||||||
| Links did not take me where I expected | ||||||||||||||||||||||||||||
| Could not get started or did not know where to begin | ||||||||||||||||||||||||||||
| Had technical difficulties (e.g. broken links, error messages) | ||||||||||||||||||||||||||||
| Navigated to general area but could not find specific content | ||||||||||||||||||||||||||||
| Could not navigate back to previous information | ||||||||||||||||||||||||||||
| Other, please specify | AA | |||||||||||||||||||||||||||
| EDO02671 | AA | Please describe your navigation experience. | Text area, no char limit | Single | Y | Skip Logic Group | OE_Nav Exp | |||||||||||||||||||||
| EDO02672 | B | Please tell us about your search experience. (Select all that apply) | Search results were helpful | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Search Exp | ||||||||||||||||||||
| Received no results | ||||||||||||||||||||||||||||
| Results were not relevant | ||||||||||||||||||||||||||||
| Not sure what words to use | ||||||||||||||||||||||||||||
| Search speed was too slow | ||||||||||||||||||||||||||||
| Search results not organized | ||||||||||||||||||||||||||||
| Other, please specify | BB | |||||||||||||||||||||||||||
| EDO02677 | BB | Please describe your search experience. | Text area, no char limit | Single | Y | Skip Logic Group | OE_Search Exp | |||||||||||||||||||||
| EDO02673 | Please select your age range. | 17 or under | Radio button, one-up vertical | Single | N | |||||||||||||||||||||||
| 18-24 | ||||||||||||||||||||||||||||
| 25-34 | ||||||||||||||||||||||||||||
| 35-44 | ||||||||||||||||||||||||||||
| 45-54 | ||||||||||||||||||||||||||||
| 55-64 | ||||||||||||||||||||||||||||
| 65+ | ||||||||||||||||||||||||||||
| EDO02674 | Please select your gender: | Male | Radio button, one-up vertical | Single | N | |||||||||||||||||||||||
| Female | ||||||||||||||||||||||||||||
| EDO02675 | If you could identify one improvement to this site, what improvement would you suggest? | Text area, no char limit | Single | N | ||||||||||||||||||||||||
Sheet 9: Current Custom Qsts (4-27-2012)
|
|
||||||||||||||||||||||||||||
| underlined & italicized: RE-ORDER | ||||||||||||||||||||||||||||
| MID: x4BUINAZdIkRh8IxYQVBxw== | pink: ADDITION | |||||||||||||||||||||||||||
| Date: | 4/23/2010 | blue + -->: REWORDING | ||||||||||||||||||||||||||
| CUSTOM QUESTION LIST | ||||||||||||||||||||||||||||
| QID (Group ID) |
Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label | |||||||||||||||||||
| EDO02654 | How frequently do you visit this site? | This is my first time | Radio button, one-up vertical | Single | Y | |||||||||||||||||||||||
| Daily | ||||||||||||||||||||||||||||
| Weekly | ||||||||||||||||||||||||||||
| Monthly | ||||||||||||||||||||||||||||
| Several times a year or less | ||||||||||||||||||||||||||||
| EDO02655 | Which of the following best describes your role in visiting this site today? (Check all that apply) | Depending on which persona is selected below, go on to the question(s) marked in the 1st column with "C," "D," or "F." | Y | Skip Logic Group | ||||||||||||||||||||||||
| Veteran | C, D | Text area, no char limit | Open | |||||||||||||||||||||||||
| Active duty | C, D | |||||||||||||||||||||||||||
| Reservist or National Guard member who has never been mobilized for Federal service | D | |||||||||||||||||||||||||||
| Survivor/dependent of a service member or veteran | D | |||||||||||||||||||||||||||
| Employer | D | |||||||||||||||||||||||||||
| Lender | F | |||||||||||||||||||||||||||
| Real Estate Professional | F | |||||||||||||||||||||||||||
| Mortgage Servicer | F | |||||||||||||||||||||||||||
| School Certifying Official | D | |||||||||||||||||||||||||||
| Other, please specify | A,D | |||||||||||||||||||||||||||
| EDO02656 | A | Please tell us who you are. | Text area, no char limit | Single | N | Skip Logic Group | ||||||||||||||||||||||
| EDO02657 | C | Are you a disabled service member/veteran? | Yes | Radio button, one-up vertical | Single | Y | Skip Logic Group | |||||||||||||||||||||
| No | ||||||||||||||||||||||||||||
| EDO02658 | D | What were you trying to accomplish on this site? | Apply for benefits | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | |||||||||||||||||||||
| Find a school | ||||||||||||||||||||||||||||
| Find a form | ||||||||||||||||||||||||||||
| Find a publication or manual | ||||||||||||||||||||||||||||
| Find out what programs VA offers | ||||||||||||||||||||||||||||
| Learn about a specific program I'm interested in | ||||||||||||||||||||||||||||
| Check to see if I'm eligible for a specific benefit | ||||||||||||||||||||||||||||
| Find out about benefits for my dependents | ||||||||||||||||||||||||||||
| Find out about my life insurance benefits | ||||||||||||||||||||||||||||
| Contact the Veterans Information Portal (VIP) help desk | ||||||||||||||||||||||||||||
| Find Home Loans Certificate of Eligibility Information | ||||||||||||||||||||||||||||
| Find Information About Specially Adapted Housing | ||||||||||||||||||||||||||||
| Find a Specially Adapted Housing Agent | ||||||||||||||||||||||||||||
| Certify student benefits | ||||||||||||||||||||||||||||
| Other, please specify | DD | |||||||||||||||||||||||||||
| EDO02659 | DD | What else were you trying to accomplish? | Text area, no char limit | Y | Skip Logic Group | |||||||||||||||||||||||
| EDO02660 | F | What were you trying to accomplish on this site? | Apply for Lender Appraisal Processing | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | |||||||||||||||||||||
| Find a Regional Loan Center (RLC) | ||||||||||||||||||||||||||||
| Frequently Asked Questions | ||||||||||||||||||||||||||||
| Find the Lender's Handbook | ||||||||||||||||||||||||||||
| Find Homes for Sale | ||||||||||||||||||||||||||||
| Find Loan Limits | ||||||||||||||||||||||||||||
| Contact the Veterans Information Portal (VIP) help desk | ||||||||||||||||||||||||||||
| Other, please specify | FF | |||||||||||||||||||||||||||
| EDO02661 | FF | What else were you trying to accomplish? | Text area, no char limit | Y | Skip Logic Group | |||||||||||||||||||||||
| EDO02662 | Which section of the VBA site did you primarily visit today? | Education Benefits (GI Bill) | Radio button, one-up vertical | Single | Y | Skip Logic Group | ||||||||||||||||||||||
| Compensation and Pension | ||||||||||||||||||||||||||||
| Vocational Rehabilitation | ||||||||||||||||||||||||||||
| Home Loans | ||||||||||||||||||||||||||||
| Survivors' Benefits | ||||||||||||||||||||||||||||
| Life Insurance | ||||||||||||||||||||||||||||
| VBA Manuals and Publications | ||||||||||||||||||||||||||||
| Benefits Reports | ||||||||||||||||||||||||||||
| Other, please specify | A | |||||||||||||||||||||||||||
| EDO02663 | A | What other section of this site did you primarily visit? | Text area, no char limit | Single | Y | Skip Logic Group | ||||||||||||||||||||||
| EDO02676 | How did you get to the section of the site you needed? | Top navigation menu | Dropdown (Select-one) | Single | Y | OPS Group | ||||||||||||||||||||||
| Links within the benefits homepage | ||||||||||||||||||||||||||||
| Used search on the VA website | ||||||||||||||||||||||||||||
| Used a 3rd party search (i.e. Google or Yahoo) | ||||||||||||||||||||||||||||
| Link from another website | ||||||||||||||||||||||||||||
| Other, please specify | A | |||||||||||||||||||||||||||
| EDO02664 | A | How else did you find the section you needed? | Text field, <100 char | Single | Y | OPS Group | ||||||||||||||||||||||
| EDO02665 | Did you accomplish what you wanted to on this site? | Yes | Radio button, one-up vertical | Single | Y | Skip Logic Group | ||||||||||||||||||||||
| I wasn’t planning to accomplish anything in particular | ||||||||||||||||||||||||||||
| No, I wanted to: | A,B | |||||||||||||||||||||||||||
| EDO02666 | A | No, I wanted to: | Text area, no char limit | Single | Y | Skip Logic Group | ||||||||||||||||||||||
| EDO02667 | B | What will you do next? | Nothing, although I did not find/complete what I wanted | Radio button, one-up vertical | Single | Y | Skip Logic Group | |||||||||||||||||||||
| Try the site again later | ||||||||||||||||||||||||||||
| Call a VA toll free number | ||||||||||||||||||||||||||||
| Visit a VA facility | ||||||||||||||||||||||||||||
| Try to contact VA by e-mail | ||||||||||||||||||||||||||||
| Other (please specify) | C | |||||||||||||||||||||||||||
| EDO02668 | C | What else will you do next? | Text area, no char limit | Single | N | |||||||||||||||||||||||
| EDO02669 | What was the primary way you looked for information on the VA pages? | Navigated (used links to information) | A | Radio button, one-up vertical | Single | Y | Skip Logic Group | Primarily Navigate | ||||||||||||||||||||
| Used Search | B | |||||||||||||||||||||||||||
| EDO02670 | A | How would you describe your navigation experience? (Select all that apply) | Had no difficulty | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Nav Exp | ||||||||||||||||||||
| Too many links | ||||||||||||||||||||||||||||
| Too few links | ||||||||||||||||||||||||||||
| Links/labels are difficult to understand | ||||||||||||||||||||||||||||
| Often could not determine the best link | ||||||||||||||||||||||||||||
| Links did not take me where I expected | ||||||||||||||||||||||||||||
| Could not get started or did not know where to begin | ||||||||||||||||||||||||||||
| Had technical difficulties (e.g. broken links, error messages) | ||||||||||||||||||||||||||||
| Navigated to general area but could not find specific content | ||||||||||||||||||||||||||||
| Could not navigate back to previous information | ||||||||||||||||||||||||||||
| Other, please specify | AA | |||||||||||||||||||||||||||
| EDO02671 | AA | Please describe your navigation experience. | Text area, no char limit | Single | Y | Skip Logic Group | OE_Nav Exp | |||||||||||||||||||||
| EDO02672 | B | Please tell us about your search experience. (Select all that apply) | Search results were helpful | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Search Exp | ||||||||||||||||||||
| Received no results | ||||||||||||||||||||||||||||
| Results were not relevant | ||||||||||||||||||||||||||||
| Not sure what words to use | ||||||||||||||||||||||||||||
| Search speed was too slow | ||||||||||||||||||||||||||||
| Search results not organized | ||||||||||||||||||||||||||||
| Other, please specify | BB | |||||||||||||||||||||||||||
| EDO02677 | BB | Please describe your search experience. | Text area, no char limit | Single | Y | Skip Logic Group | OE_Search Exp | |||||||||||||||||||||
| EDO02673 | Please select your age range. | 17 or under | Radio button, one-up vertical | Single | N | |||||||||||||||||||||||
| 18-24 | ||||||||||||||||||||||||||||
| 25-34 | ||||||||||||||||||||||||||||
| 35-44 | ||||||||||||||||||||||||||||
| 45-54 | ||||||||||||||||||||||||||||
| 55-64 | ||||||||||||||||||||||||||||
| 65+ | ||||||||||||||||||||||||||||
| EDO02674 | Please select your gender: | Male | Radio button, one-up vertical | Single | N | |||||||||||||||||||||||
| Female | ||||||||||||||||||||||||||||
| EDO02675 | If you could identify one improvement to this site, what improvement would you suggest? | Text area, no char limit | Single | N | ||||||||||||||||||||||||
Sheet 10: Compatibility Report
| Compatibility Report for VBA Satisfaction Survey CQ changes 2015-06-19.xls | ||||
| Run on 6/19/2015 15:11 | ||||
| The following features in this workbook are not supported by earlier versions of Excel. These features may be lost or degraded when opening this workbook in an earlier version of Excel or if you save this workbook in an earlier file format. | ||||
| Minor loss of fidelity | # of occurrences | Version | ||
| Some formulas in this workbook are linked to other workbooks that are closed. When these formulas are recalculated in earlier versions of Excel without opening the linked workbooks, characters beyond the 255-character limit cannot be returned. | 1 Defined Names |
Excel 97-2003 | ||
| Some cells or styles in this workbook contain formatting that is not supported by the selected file format. These formats will be converted to the closest format available. | 183 | Excel 97-2003 |
| File Type | application/vnd.ms-excel |
| File Title | Questionnaire Production Guidelines_Template |
| Author | Professional Services |
| Last Modified By | Adams, Luciana P |
| File Modified | 2019-02-11 |
| File Created | 2001-08-03 |
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