1090-0008 Survey Mapping Document (SSA) IA 30688 A4

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Overview

BSO
Diagnostic
Extra Help
iAppeals
iClaim
Mobile Innovation
MySocialSecurity
Retirement Estimator
Services Portal
Disability
Mobile Wage Reporting

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Sheet 1: BSO

Survey:	SSA
IA#:	30688 Amend 4
Date:	1/16/2019
SURVEY TYPE:	Relationship (tab 4)
Survey Q#	Type#	Type Topic
1	Standard	Content - Accuracy
2	Standard	Content - Quality
3	Standard	Content - Freshness
4	Standard	Look and Feel - Appeal
5	Standard	Look and Feel - Balance
6	Standard	Look and Feel - Readability
7	Standard	Site Performance - Loading
8	Standard	Site Performance - Consistency
9	Standard	Site Performance - Errors
10	Standard	Plain Language - Clear
11	Standard	Plain Language - Understandable
12	Standard	Plain Language - Concise
13	Standard	Sat - Overall
14	Standard	Sat - Expectations
15	Standard	Sat - Ideal
16	Standard	Return
17	Standard	Recommend
18	Custom	How Did You Hear
19	Custom	OE - How Did You Hear
20	Custom	Services Used
21	Custom	Payee Acct Form
22	Custom	Return to Payee Acct
23	Custom	Improve Internet Rep Payee Acct
24	Custom	Improve Business Services
25	Custom	Primary Business
26	Custom	OE - Describe
27	Custom	Size of Business
28	Custom	Ease to Locate
29	Custom	Freq of Use
30	Custom	Age

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Sheet 2: Diagnostic

Survey:	SSA
IA#:	30688 Amend 4
Date:	1/16/2019
SURVEY TYPE:	Relationship (tab 4)
Survey Q#	Type#	Type Topic
1	Standard	Plain Language - Clear
2	Standard	Plain Language - Understandable
3	Standard	Plain Language - Concise
4	Standard	Navigation - Organized
5	Standard	Navigation - Options
6	Standard	Navigation - Layout
7	Standard	Navigation - Clicks
8	Standard	Site Information - Thoroughness
9	Standard	Site Information - Understandable
10	Standard	Site Information - Answers
11	Standard	Site Performance - Loading
12	Standard	Site Performance - Consistency
13	Standard	Site Performance - Completeness
14	Standard	Functionality - Usefulness
15	Standard	Functionality - Convenient
16	Standard	Functionality - Variety
17	Standard	Sat - Overall
18	Standard	Sat - Expectations
19	Standard	Sat - Ideal
20	Standard	Return
21	Standard	Use Web Channel Over Others
22	Custom	Difficulty_Single Select
23	Custom	Enter Cell Number
24	Custom	OE_Enter Cell Number
25	Custom	Describe mySSA Difficulty
26	Custom	OE_New mySSA Difficulty
27	Custom	How Many Times - New mySSA
28	Custom	Seek assistance - New mySSA
29	Custom	OE_Describe Assistance - New mySSA
30	Custom	Aware of Assistance - New mySSA
31	Custom	OE_Improvements for New mySSA
32	Custom	OE_Established mySSA Difficulty
33	Custom	How Many Times - Established mySSA
34	Custom	Seek assistance - Established mySSA
35	Custom	OE_Describe Assistance - Established mySSA
36	Custom	Aware of Assistance - Established mySSA
37	Custom	OE_Improvements-Established mySSA
38	Custom	OE_Difficulty with mySSA Services/Info
39	Custom	mySSA Services/Info Trying to Use
40	Custom	OE_mySSA Services Looking For
41	Custom	Use RE
42	Custom	Plan to Use RE
43	Custom	Difficulty Navigating Between RE and mySSA
44	Custom	OE_Difficulty Navigating Between RE and mySSA
45	Custom	OPS_Other mySSA Service Difficulty
46	Custom	OE_Describe Uncertain mySSA Problem
47	Custom	Difficulty with App
48	Custom	App Trying to Find
49	Custom	OPS- App Trying to Find
50	Custom	OE_Where Looking for App
51	Custom	OE_Why Not Sure Correct Form
52	Custom	Why Not Complete App
53	Custom	OE_What Info Needed for App
54	Custom	OE_Difficulty with Returning to App
55	Custom	OE_Assistance Return App
56	Custom	OE_Assistance Needed to Complete App
57	Custom	OPS_ App Difficulty
58	Custom	Check Status Difficulty
59	Custom	OE_Where Looked - Check Status
60	Custom	OE_Unable to Access Check Status
61	Custom	OE_What Learned - Check Status
62	Custom	OPS_Check Status Difficulty
63	Custom	Obtain Assistance - Check Status
64	Custom	OE_Assistance -Check Status
65	Custom	RE Difficulty
66	Custom	OE_Where Look for RE
67	Custom	OE_Message Received- RE
68	Custom	OE_Why Unsuccessful - RE
69	Custom	OE_RE Estimates Not Provided
70	Custom	OE_Why Uncertain of RE Estimates
71	Custom	OPS_RE Difficulty
72	Custom	View Statement
73	Custom	Difficulty Navigating Between Statement and RE
74	Custom	OE_Difficulty Navigating Between Statement and RE
75	Custom	Plan to Review Statement
76	Custom	iAppeals Difficulty
77	Custom	OE_Where Looked - iAppeals
78	Custom	OE_Difficulty Accessing iAppeals Form
79	Custom	OE_Documents Needed-iAppeals
80	Custom	OPS_iAppeals Difficulty
81	Custom	Which BSO Service
82	Custom	OE_BSO Difficulty
83	Custom	OE_Assistance BSO
84	Custom	OE_Difficulty
85	Custom	OE_Other Difficulty -Why Unsuccessful
86	Custom	How Connected with SSA
87	Custom	Use SSA Icon
88	Custom	OE_How Linked to SSA (library)
89	Custom	OE_Location of Kiosk
90	Custom	OPS_How Connected with SSA
91	Custom	Use FAQ
92	Custom	FAQ Answers
93	Custom	OE_FAQ Concerns
94	Custom	OE_Overall Improvements
95	Custom	Prefer to Do Next
96	Custom	OPS_Prefer to Do Next
97	Custom	Online Solution
98	Custom	OPS_Online Solution

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Sheet 3: Extra Help

Survey:	SSA
IA#:	30688 Amend 4
Date:	1/16/2019
SURVEY TYPE:	Relationship (tab 4)
Survey Q#	Type#	Type Topic
1	Standard	Look and Feel - Appeal
2	Standard	Look and Feel - Balance
3	Standard	Look and Feel - Readability
4	Standard	Site Performance - Loading
5	Standard	Site Performance - Consistency
6	Standard	Site Performance - Errors
7	Standard	Plain Language - Clear
8	Standard	Plain Language - Understandable
9	Standard	Plain Language - Concise
10	Standard	Sat - Overall
11	Standard	Sat - Expectations
12	Standard	Sat - Ideal
13	Standard	Recommend
14	Standard	Use Other Online Services
15	Custom	OE_How Linked to SSA (library)
16	Custom	Visit Reason
17	Custom	Use Reentry Number
18	Custom	No Access
19	Custom	OE_Why Stop
20	Custom	Print app
21	Custom	Print issues
22	Custom	OE_Print Issues
23	Custom	App For
24	Custom	Easy to Find
25	Custom	OE_Why Not Easy to Find
26	Custom	Hear About App
27	Custom	OE_Hear About App
28	Custom	Website Use
29	Custom	OE_Website Use
30	Custom	Age
31	Custom	OE_Problems

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Sheet 4: iAppeals

Survey:	SSA
IA#:	30688 Amend 4
Date:	1/16/2019
SURVEY TYPE:	Relationship (tab 4)
Survey Q#	Type#	Type Topic
1	Standard	Look and Feel - Appeal
	Standard	Look and Feel - Balance
	Standard	Look and Feel - Readability
	Standard	Site Performance - Loading
	Standard	Site Performance - Consistency
	Standard	Site Performance - Errors
	Standard	Plain Language - Clear
	Standard	Plain Language - Understandable
	Standard	Plain Language - Concise
	Standard	Sat - Overall
	Standard	Sat - Expectations
	Standard	Sat - Ideal
	Standard	Use Other Online Services
	Custom	First try
	Custom	Appeal Category
	Custom	Medical Role
	Custom	Medical Attorney Appeal
	Custom	Medical Num of Clients
	Custom	Medical Frequency
	Custom	Medical Start or Return
	Custom	Medical Why Return
	Custom	Medical Submit
	Custom	Number of attempts
	Custom	Medical Not Submit
	Custom	OE_Medical Not Submit
	Custom	Medical Do Next
	Custom	Medical Time
	Custom	Medical Form Experience
	Custom	OE_Medical Form Experience
	Custom	Medical Info
	Custom	OE_Medical Info
	Custom	Medical Info Help
	Custom	Medical Improvement
	Custom	Other Role
	Custom	Other Time
	Custom	Other Form Experience
	Custom	OE_Other Form Experience
	Custom	Other Info
	Custom	OE_Other Info
	Custom	Other Info Help
	Custom	Other Submit
	Custom	Other Do Next
	Custom	OE_Do next
	Custom	Other Improvement
	Custom	Number of Clients
	Custom	OE_How Linked to SSA (library)
	Custom	OPS Why Not Complete today
	Custom	OE_UploadDifficulty
	Custom	OE_Did Not Attach
	Custom	Upload Docs
	Custom	Use Attachment Feature
	Custom	Ease of Upload
	Custom	OE_UploadDifficulty
	Custom	Did Not Attach
	Custom	OE_Did Not Attach
	Custom	Welcome Page
	Custom	Pop-up Help Links
	Custom	Checklist Helpful
	Custom	Ease of Navigating
	Custom	Residence
	Custom	Age

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Sheet 5: iClaim

Survey:	SSA
IA#:	30688 Amend 4
Date:	1/16/2019
SURVEY TYPE:	Relationship (tab 4)
Survey Q#	Type#	Type Topic
1	Standard	Site Information - Thoroughness
2	Standard	SiteInformation - Understandable
3	Standard	SiteInformation - Answers
4	Standard	Site Performance - Consistency
5	Standard	Site Performance - Errors
6	Standard	Site Performance - Loading
7	Standard	Navigation - Organized
8	Standard	Navigation - Options
9	Standard	Navigation - Layout
10	Standard	Navigation - Clicks
11	Standard	Plain Language - Clear
12	Standard	Plain Language - Understandable
13	Standard	Plain Language - Concise
14	Standard	Sat - Overall
15	Standard	Sat - Expectations
16	Standard	Sat - Ideal
17	Standard	Recommend
18	Standard	Use Other Online Services
19	Custom	Type of Benefits
20	Custom	OE_Contact SSA Employee
21	Custom	OE_Difficult to Find
22	Custom	OE_Role
23	Custom	Applying for
24	Custom	Log in
25	Custom	Why not log in
26	Custom	OE_Why not log in
27	Custom	How Connected with SSA
28	Custom	From Where Connected with SSA
29	Custom	Use SSA Icon
30	Custom	OE_How Linked to SSA (library)
31	Custom	OE_Location of Kiosk
32	Custom	OPS_How Connected with SSA
33	Custom	OE_How Linked to SSA (library)
34	Custom	Learn about App
35	Custom	SSA Emplyee Contact
36	Custom	OPS SSA Employe Contact
37	Custom	OPS Learn about App
38	Custom	Prepare for App
39	Custom	Rate Statement
40	Custom	Rate RE Tools
41	Custom	Rate Video
42	Custom	Rate Other Info on Website
43	Custom	Checklist helpful
44	Custom	OPS Prepare for App
45	Custom	How determine
46	Custom	App Status
47	Custom	Access Saved App
48	Custom	Aware find reentry
49	Custom	Have mySSA account
50	Custom	Create New App
51	Custom	Complete App
52	Custom	Other Benefit Info
53	Custom	Benefit info clear
54	Custom	How improve benefit info
55	Custom	Not Complete App
56	Custom	OPS Why Not Complete today
57	Custom	Time Spent
58	Custom	Arrive at App
59	Custom	OPS Arrive at app
60	Custom	Find App
61	Custom	Why hard to find
62	Custom	OPS Hard to Find
63	Custom	Why Online
64	Custom	OPS Why Online
65	Custom	OPS Why Local Office
66	Custom	Do Next Y/N
67	Custom	Marital Status
68	Custom	Age
69	Custom	OE_Improvement
70

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Sheet 6: Mobile Innovation

Survey:	SSA
IA#:	30688 Amend 4
Date:	1/16/2019
SURVEY TYPE:	Relationship (tab 4)
Survey Q#	Type#	Type Topic
1	Standard	Look and Feel - Appeal
2	Standard	Look and Feel - Readability
3	Standard	Navigation - Organized
4	Standard	Navigation - Options
5	Standard	Site Information - Thoroughness
6	Standard	Site Information - Answers
7	Standard	Site Performance - Loading
8	Standard	Site Performance - Completeness
9	Standard	Satisfaction - Overall
10	Standard	Satisfaction - Expectations
11	Standard	Satisfaction - Ideal
12	Standard	Recommend
13	Standard	Return
14	Custom	Preferred Channel
15	Custom	OPS_Preferred Channel
16	Custom	Role
17	Custom	OPS_Role
18	Custom	Primary Reason
19	Custom	OPS_Primary Reason
20	Custom	Accomplish Task
21	Custom	OE_Why Not Accomplish
22	Custom	Have mySSA Account
23	Custom	Why Not Have mySSA Account
24	Custom	OE_Why Prefer Not to Have mySSA Account
25	Custom	OPS_Why Not Have mySSA Account
26	Custom	Why Registered for mySSA
27	Custom	OPS_Why Registered for mySSA
28	Custom	Age
29	Custom	OE_Improvement - New

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Sheet 7: MySocialSecurity

Survey:	SSA
IA#:	30688 Amend 4
Date:	1/16/2019
SURVEY TYPE:	Relationship (tab 4)
Survey Q#	Type#	Type Topic
1	Standard	Look and Feel - Appeal
2	Standard	Look and Feel - Balance
3	Standard	Look and Feel - Readability
4	Standard	Navigation - Organized
5	Standard	Navigation - Options
6	Standard	Navigation - Layout
7	Standard	Site Performance - Loading
8	Standard	Use Web Channel Over Others
9	Standard	Site Performance - Consistency
10	Standard	Site Performance - Errors
11	Standard	My Social Security Information - Thoroughness
12	Standard	My Social Security Information - Quality
13	Standard	My Social Security Information - Provided Answers
14	Standard	Plain Language - Clear
15	Standard	Plain Language - Understandable
16	Standard	Plain Language - Concise
17	Standard	Sat - Overall
18	Standard	Sat - Expectations
19	Standard	Sat - Ideal
20	Standard	Recommend
21	Standard	Return
22	Custom	From Where Connected with SSA
23	Custom	OE_How Linked to SSA (library)
24	Custom	Learn about
25	Custom	OPS_Learn about
26	Custom	Access Frequency - NEW
27	Custom	OE_Instructions
28	Custom	OE_Security Concerns
29	Custom	Cash Benefits
30	Custom	Benefit Type
31	Custom	Primary Reason
32	Custom	Ease of access COLA
33	Custom	Comfortable COLA online
34	Custom	Recommend COLA online
35	Custom	Improve Online notices
36	Custom	Freq View Statement
37	Custom	OE_Difficulty Navigating Between mySSA and RE
38	Custom	Agency Need
39	Custom	OPS_Other Agency
40	Custom	OPS_Primary Reason
41	Custom	SSA 1099 Action
42	Custom	Why Request 1099
43	Custom	OPS_SSA 1099 Action
44	Custom	Plan to Replace
45	Custom	Purpose for SSN Card
46	Custom	OPS_Purpose Other
47	Custom	Why Applying for SSN Card
48	Custom	OPS_Why Applying
49	Custom	Reporting For
50	Custom	OE_Report For
51	Custom	Benefit Type Reporting
52	Custom	OE_Relationship
53	Custom	Employer listed
54	Custom	Reporting multiple employers
55	Custom	Currently working
56	Custom	Time Submit Wage
57	Custom	Other reporting methods
58	Custom	Plan report electronically
59	Custom	How Report Again
60	Custom	Preferred method reporting
61	Custom	Instructions Helpful
62	Custom	OE_Improve Instructions
63	Custom	How Registered
64	Custom	Reg Time
65	Custom	Reg Attempts
66	Custom	Reg In person
67	Custom	OE_In-person Experience
68	Custom	Xtra Security Reg
69	Custom	Easy Create Account
70	Custom	OE_Easy Create Account
71	Custom	Instructions Understand
72	Custom	OE_Instructions
73	Custom	Security Policies
74	Custom	Security Concerns
75	Custom	OE_Security Concern
76	Custom	Easy Sign In
77	Custom	OE_Easy Sign In
78	Custom	Click to chat wait
79	Custom	Click to chat answer
80	Custom	Still called 1800 number
81	Custom	Ability to Accomplish
82	Custom	OE_Trying to accomplish
83	Custom	Do Next
84	Custom	OPS_Do Next
85	Custom	Contacted SSA
86	Custom	How contacted SSA
87	Custom	Click to chat wait
88	Custom	Click to chat answer
89	Custom	Click to chat Call
90	Custom	Click to chat service
91	Custom	Click to chat representative
92	Custom	Chat Feedback
93	Custom	AccountClarity
94	Custom	OE_Account Clarity
95	Custom	Get Help Button or Call Back
96	Custom	Message Center
97	Custom	Courtesy Notifications
98	Custom	Use Message Center Future
99	Custom	OE_Do Next
100	Custom	Age
101	Custom	OE_ZIP
102	Custom	OE_Improve Reg
103	Custom	OE_Improve Contents

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Sheet 8: Retirement Estimator

Survey:	SSA
IA#:	30688 Amend 4
Date:	1/16/2019
SURVEY TYPE:	Relationship (tab 4)
Survey Q#	Type#	Type Topic
1	Standard	Look and Feel - Appeal
2	Standard	Look and Feel - Balance
3	Standard	Look and Feel - Readability
4	Standard	Site Performance - Loading
5	Standard	Site Performance - Consistency
6	Standard	Site Performance - Errors
7	Standard	Plain Language - Clear
8	Standard	Plain Language - Understandable
9	Standard	Plain Language - Concise
10	Standard	Sat - Overall
11	Standard	Sat - Expectations
12	Standard	Sat - Ideal
13	Standard	Apply in Office
14	Standard	Apply Online
15	Standard	Recommend
16	Standard	Return
17	Standard	Use Other Online Services
18	Custom	How Connected with SSA
19	Custom	From Where Connected with SSA
20	Custom	Use SSA Icon
21	Custom	OE_How Linked to SSA (library)
22	Custom	OE_Location of Kiosk
23	Custom	OPS_How Connected with SSA
24	Custom	OE_How Linked to SSA (library)
25	Custom	Learned about RE
26	Custom	Other learned about
27	Custom	OE_Website
28	Custom	Frequency
29	Custom	Expect to File
30	Custom	How to File
31	Custom	Review SS Statement
32	Custom	Difficulty Navigating Between RE and Statement
33	Custom	OE_Difficulty Navigating Between RE and Statement
34	Custom	Plan to Review SS Statement
35	Custom	Accomplish Goal
36	Custom	OE_Did not accomplish
37	Custom	RE Based on Earnings
38	Custom	OE_Not based on earnings
39	Custom	Navigation Experience
40	Custom	Other Difficulty
41	Custom	Other learned about
42	Custom	Other Resources
43	Custom	OPS Other Resources
44	Custom	Do Next Y/N
45	Custom	Have mySSA Account
46	Custom	Why Not Have mySSA Account
47	Custom	OPS_Why Not Have mySSA Account
48	Custom	Age
49	Custom	Marital Status
50	Custom	Other Marital
51	Custom	Improvement

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Sheet 9: Services Portal

Survey:	SSA
IA#:	30688 Amend 4
Date:	1/16/2019
SURVEY TYPE:	Relationship (tab 4)
Survey Q#	Type#	Type Topic
1	Standard	Look and Feel - Appeal
2	Standard	Look and Feel - Balance
3	Standard	Look and Feel - Readability
4	Standard	Navigation - Organized
5	Standard	Navigation - Options
6	Standard	Navigation - Layout
7	Standard	SSA Information - Thoroughness
8	Standard	SSA Information - Quality
9	Standard	SSA Information - Provided Answers
10	Standard	Site Performance - Loading
11	Standard	Site Performance - Consistency
12	Standard	Site Performance - Errors
13	Standard	Plain Language - Clear
14	Standard	Plain Language - Understandable
15	Standard	Plain Language - Concise
16	Standard	Sat - Overall
17	Standard	Sat - Expectations
18	Standard	Sat - Ideal
19	Standard	Recommend
20	Standard	Return
21	Custom	OE_How Linked to SSA (library)
22	Custom	Best Describes
23	Custom	OE - Best Describes
24	Custom	Log into mySSA
25	Custom	Successful Log in
26	Custom	Reason for Visit
27	Custom	OPS_Reason for Visit
28	Custom	Accomplish
29	Custom	OE_Help Accomplish
30	Custom	Do Next
31	Custom	OPS_Other plan next
32	Custom	OPS_Prefer to Do Next
33	Custom	Online Solution
34	Custom	OPS_Online Solution
35	Custom	OE_FAQ Concerns
36	Custom	Other Search Experience
37	Custom	Search Word
38	Custom	OPS_Why Not Have mySSA Account
39	Custom	Phone Type
40	Custom	Tablet Type
41	Custom	Mobile Site Usage
42	Custom	Mobile Primary Reason
43	Custom	MobileDesired Resources
44	Custom	How compares
45	Custom	OE_Why Better
46	Custom	OE_Why Worse
47	Custom	Age
48	Custom	Change One Thing

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Sheet 10: Disability

Survey:	SSA
IA#:	30688 Amend 4
Date:	1/16/2019
SURVEY TYPE:	Relationship (tab 4)
Survey Q#	Type#	Type Topic
1	Standard	Site Information - Thoroughness
2	Standard	SiteInformation - Understandable
3	Standard	SiteInformation - Answers
4	Standard	Site Performance - Consistency
5	Standard	Site Performance - Errors
6	Standard	Site Performance - Load quickly
7	Standard	Navigation - Organized
8	Standard	Navigation - Options
9	Standard	Navigation - Layout
10	Standard	Navigation - Clicks
11	Standard	Plain Language - Clear
12	Standard	Plain Language - Understandable
13	Standard	Plain Language - Concise
14	Standard	Sat - Overall
15	Standard	Sat - Expectations
16	Standard	Sat - Ideal
17	Standard	Recommend
18	Standard	Use Other Online Services
19	Custom	Applying for
20	Custom	Create or log into mySSA
21	Custom	Why not log in mySSA
22	Custom	OE_Why not log in mySSA
23	Custom	OE_How Linked to SSA (library)
24	Custom	OE_How Linked to SSA (library)
25	Custom	Learn about App
26	Custom	OPS_learned of app
27	Custom	First try
28	Custom	Prepare for App
29	Custom	Rate Statement
30	Custom	Rate Video
31	Custom	Rate Other Info on Website
32	Custom	OPS Prepare for App
33	Custom	SSI Apply Today
34	Custom	SSI Apply Future
35	Custom	SSI Criteria Aware
36	Custom	Clearly describe SSI
37	Custom	OE_Not clear about SSI
38	Custom	App Status
39	Custom	Access Saved App
40	Custom	Reentry number aware
41	Custom	Have mySSA account
42	Custom	Create New App
43	Custom	Complete App
44	Custom	Not Complete App
45	Custom	OPS Why Not Complete today
46	Custom	Do next
47	Custom	OE_Do next
48	Custom	Time Spent
49	Custom	Number of times
50	Custom	Arrive at App
51	Custom	OPS Arrive at app
52	Custom	Find App
53	Custom	Why hard to find
54	Custom	OPS Hard to Find
55	Custom	Difficulties
56	Custom	OPS Hard to Find
57	Custom	Disability Starter Kit_Help Complete
58	Custom	Role
59	Custom	Rate Helpfulness of Checklist
60	Custom	OE_Reason for stopping
61	Custom	OE_Did not finish Report
62	Custom	Why Online
63	Custom	OPS Why Online
64	Custom	Marital Status
65	Custom	OPS_Why Not Have mySSA Account
66	Custom	Age
67	Custom	OE_Improvement

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Sheet 11: Mobile Wage Reporting

Survey:	SSA
IA#:	30688 Amend 4
Date:	1/16/2019
SURVEY TYPE:	Relationship (tab 4)
Survey Q#	Type#	Type Topic
1	Standard	Look and Feel - Appeal
2	Standard	Look and Feel - Readability
3	Standard	Navigation - Organized
4	Standard	Navigation - Options
5	Standard	App Performance - Loading
6	Standard	App Performance - Errors
7	Standard	Sat - Overall
8	Standard	Sat - Expectations
9	Standard	Sat - Ideal
10	Standard	Use Mobile App Again
11	Standard	Mobile App Channel Preference
12	Custom	Reporting for
13	Custom	OE_Relationship
14	Custom	Reporting multiple employers
15	Custom	Role
16	Custom	Use app
17	Custom	Use again
18	Custom	OE_Why Not Again
19	Custom	Find Out About App
20	Custom	Instructions Packet
21	Custom	Use app between 11pm-5am
22	Custom	Registered for mySSA
23	Custom	Use Other Apps with Mobile
24	Custom	Other app used
25	Custom	First try
26	Custom	Accomplish
27	Custom	Do Next
28	Custom	OPS_Other plan next
29	Custom	OE_Improvement