30695 Q_VAVantageP_Web_Browse_20170329
E-Government Website Customer Satisfaction Surveys
Q_VAVantageP_Web_Browse_20170329.xlsx
Mapping and Questionnaire Documents IA 30695 A2 (VA)
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
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Survey Invitation
Welcome and Thank You Text
Model Questions
Custom Questions
Overview
How to read this fileSurvey Invitation
Welcome and Thank You Text
Model Questions
Custom Questions
Sheet 1: How to read this file
| Survey Invitation | ||||||
| This is the standard survey invitation. Default text is included. If you would like to modify this text please check with your analyst/client manager. | ||||||
| Welcome and Thank You Text | ||||||
| The text you see here will appear at the top and bottom of your survey. Default text is included and you may modify this text as needed. | ||||||
| Model Questions | ||||||
| As discussed during the kick-off call, the model questions are part of the ForeSee methodology. For consistency within the model, these questions are standardized and have been tested and validated. Standardization of model questions allows benchmarking across companies/industries, and these questions are used in calculating scores and impacts. | ||||||
| Custom Questions | ||||||
| When reviewing the custom questions tab, keep in mind these questions are used for segmentation analysis of the model data. It is suggested that you add, delete or change custom questions over time, as your needs or business objectives change. | ||||||
| Focus Area #1: Achieving Actionable Data - Know what changes are being made based on the intelligence - Change Custom Questions so that stakeholders see a clear “must do” |
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| Focus Area #2: Aligning Data to Business Strategies - Update your Custom Questions as business cycles change - Integrate Executive Level questions to evaluate initiatives |
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| Focus Area #3: Strategic and Tactical Value - Influence Board Room Decisions - Change Operational Approaches - Mature Your Research |
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| Making Changes | ||||||
| Simply make the change that you desire and highlight that change with a different color text. Red works well because it stands out. If the change is "complicated" a brief explanation about what you would like to accomplish will help us understand your request and figure out the best way to implement. -Or- Just give us a call; talking through changes over the phone makes it quick and easy. |
Sheet 2: Survey Invitation
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This is the standard survey invitation. | ||||||
| Default text is included. If you would like to modify this text please check with your analyst/client manager. | |||||||
| Please send us your desired display logo in a .gif, .jpg or .png format. The graphic should be approximately 130 x 60 pixels. |
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| Survey Invitation Text | Survey Invitation Text | ||||||
| Desktop | ONLY IF ALTERNATE needed, adjust here. | ||||||
| We'd welcome your feedback! | We'd welcome your feedback! | ||||||
| Thank you for visiting VA's Vantage Point blog site. You have been selected to participate in a brief satisfaction survey to let us know how we can improve your experience. | Thank you for visiting our website. You have been selected to participate in a brief customer satisfaction survey to let us know how we can improve your experience. | ||||||
| The survey is designed to measure your entire experience, please look for it at the conclusion of your visit. | The survey is designed to measure your entire experience, please look for it at the conclusion of your visit. | ||||||
| This survey is conducted by an independent company ForeSee, on behalf of the site you are visiting. | This survey is conducted by an independent company ForeSee, on behalf of the site you are visiting. | ||||||
| (Button text) No, thanks Yes, I'll give feedback | (Button text) No, thanks Yes, I'll give feedback | ||||||
| Example Desktop | |||||||
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Sheet 3: Welcome and Thank You Text
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The text you see here will appear at the top and bottom of your survey, examples below. | |||||
| Default text is included and you may modify this text as needed. | ||||||
| Please send us your desired display logo in a .gif, .jpg or .png format. The graphic should be approximately 130 x 60 pixels. |
||||||
| Welcome and Thank You Text | ||||||
| Welcome Text STANDARD | Welcome Text - USE FOR ANY ALTERNATE | |||||
| Thank you for visiting VA's VAntage Point blog site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible. |
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| Thank You Text STANDARD | Thank You Text - ALTERNATE - revise as needed | |||||
| Thank you for taking our survey - and for helping us serve you better. We appreciate your input! |
Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website. |
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| Example Desktop | ||||||
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Sheet 4: Model Questions
| Model Name | VA Vantage Point Desktop Browse |
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| Model ID | YVcI4IpRhs9cJJkp8E9JVQ4C | Underlined & Italicized: Re-order | ||||||
| Partitioned | Yes - 2 MQ | Pink: Addition | ||||||
| Date | 3/29/2017 | Blue: Reword | ||||||
| Label | Element Questions | Label | Satisfaction Questions | Label | Future Behaviors | |||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) |
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| 1 | Look and Feel - Appeal | Please rate the visual appeal of this site. | 16 | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
19 | Return | How likely are you to return to VA's Vantage Point blog site in the future? |
| 2 | Look and Feel - Balance | Please rate the balance of graphics and text on this site. | 17 | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) |
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| 3 | Look and Feel - Readability | Please rate the readability of the pages on this site. | 18 | Satisfaction - Ideal | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
20 | Recommend | How likely are you to recommend VA's Vantage Point site to someone else? |
| Site Performance (1=Poor, 10=Excellent, Don't Know) | Share Information (1=Very Unlikely, 10=Very Likely) | |||||||
| 4 | Site Performance - Loading | Please rate how quickly pages load on this site. | 21 | Share Information | How likely are you to share the information you read on the Vantage Point blog site today with someone else? | |||
| 5 | Site Performance - Consistency | Please rate the consistency of speed from page to page on this site. | Follow on Social Media (1=Very Unlikely, 10=Very Likely) | |||||
| 6 | Site Performance - Completeness | Please rate how completely the page content loads on this site. | 22 | Follow on Social Media | How likely are you to follow the Vantage Point site on social media such as Facebook or Twitter? | |||
| Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 7 | Navigation - Organized | Please rate how well this site is organized. | ||||||
| 8 | Navigation - Options | Please rate the options available for navigating this site. | 
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| 9 | Navigation - Layout | Please rate how well the site layout helps you find what you need. | ||||||
| Information Browsing (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 10 | Information Browsing - Sort | Please rate the ability to sort through articles by criteria that are important to you on this site. | ||||||
| 11 | Information Browsing - Narrow | Please rate the ability to narrow choices to find the articles you are looking for on this site. | ||||||
| 12 | Information Browsing - Features | Please rate how well the features on the site help you find the articles you need. | ||||||
| News Content (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 13 | Blog Content - Relevance | Please rate the relevance to you of the articles on this site. | ||||||
| 14 | Blog Content - Depth | Please rate the thoroughness of coverage in the articles that you read on this site. | ||||||
| 15 | Blog Content - Timeliness | Please rate the timeliness of the articles that you read on this site. | ||||||
Sheet 5: Custom Questions
| Model Name | VA Vantage Point Desktop Browse |
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| Model ID | YVcI4IpRhs9cJJkp8E9JVQ4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | Yes - 2 MQ | Pink: Addition | |||||||
| Date | 3/29/2017 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| KMJ7276Q001 | Primary Reason: Federal Government or Informational Non-Profit | What is your primary reason for visiting the VAntage point blog site today? | Review new site content (News Releases, Top Stories or Latest Posts) | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||
| Find a specific blog posting (or check on comments) | |||||||||
| Review blog posts for a specific content category (health, benefits, employment, education, etc.) | Randomize | ||||||||
| Learn about VAntage Point or MyVA | |||||||||
| Subscribe to VAntage point email or social media updates | |||||||||
| Learn how to or submit a guest post | |||||||||
| Just browsing | |||||||||
| Other (Please specify.) | A | Anchor Answer Choice | |||||||
| KMJ7276Q002 | A | Please specify the other reason for your visit: | N | Text field, <100 char | Skip Logic Group* | Primary Reason - Other | |||
| KMJ7276Q003 | Accomplish | Did you accomplish what you wanted to do today on this site? | Yes | B | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish | |
| No | A | ||||||||
| KMJ7276Q004 | OE_Accomplish | A | Please tell us why you were unable to accomplish your task today: | N | Text area, no char limit | Skip Logic Group* | Why Not Accomplish | ||
| KMJ7276Q005 | B | Was the information easy to find? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish Experience | ||
| No | B1 | ||||||||
| KMJ7276Q006 | B1 | Why was this information difficult to find? | N | Text area, no char limit | Skip Logic Group* | Not Easy Accomplish | |||
| KMJ7276Q007 | Acquisition Source | How were you referred to the site today? | An email update from VA's VAntage Point | Y | Radio button, one-up vertical | Acquisition Source | |||
| From a link on another VA website | |||||||||
| VAntage Point social media email update (Facebook, Twitter, YouTube, etc.) | |||||||||
| From another VA social media site (Facebook, Twitter, Flickr, Instagram, LinkedIn, etc.) | |||||||||
| From some other (non-VA) social network post, tweet, etc. | |||||||||
| Internet blogs or discussion forums | |||||||||
| Search engine results | |||||||||
| Recommendation from someone I know | |||||||||
| Newspaper or magazine article | |||||||||
| VA postal mailing | |||||||||
| Flyer or bulletin board at VA facility | |||||||||
| Internet advertising | |||||||||
| Advertising on social networks (Facebook, Twitter) | |||||||||
| Other | |||||||||
| I was not referred to the site by anything specific | |||||||||
| KMJ7276Q008 | How would you describe your browsing experience on the site today? (Please select all that apply.) | Links often did not take me where I expected | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigation Experience | |||
| I had difficulty finding relevant information | |||||||||
| Links and labels were difficult to understand | |||||||||
| There were too many links or navigation options to choose from | Randomize | ||||||||
| I had technical difficulties (error messages, broken links, etc.) | N2 | ||||||||
| I could not navigate back to previous information | |||||||||
| I had a different navigation difficulty: | N1 | Anchor Answer Choice | |||||||
| I had no difficulty navigating the site | Mutually Exclusive | ||||||||
| KMJ7276Q009 | N1 | Please briefly describe your other navigation difficulty: | N | Text area, no char limit | Skip Logic Group* | Navigation Experience - Other | |||
| KMJ7276Q010 | N2 | Please describe the technical difficulty you encountered (include as much detail as possible): | N | Text area, no char limit | Skip Logic Group* | Navigation Technical Issue OE | |||
| KMJ7276Q011 | Did you use the search feature on the VAntage Point blog site (keyword entry field) during your visit today? | Yes | Y | Y | Radio button, one-up vertical | Skip Logic Group* | Search Use | ||
| No | |||||||||
| Don't recall | |||||||||
| KMJ7276Q012 | Y | Please tell us about your experience with the site's search feature today. (Please select all that apply.) | Results were not relevant/not what I wanted | Y | Checkbox, one-up vertical | Skip Logic Group* | Search Experience | ||
| Too many results/I needed to refine my search | |||||||||
| Not enough results | |||||||||
| Returned NO results | Randomize | ||||||||
| Received error message(s) | |||||||||
| Search speed was too slow | |||||||||
| I experienced a different search issue: | Y1 | Anchor Answer Choice | |||||||
| I had no difficulty with search/results were helpful | Mutually Exclusive | ||||||||
| KMJ7276Q013 | Y1 | Please describe the search issue you experienced: | N | Text area, no char limit | Skip Logic Group* | Search Issue - Other | |||
| KMJ7276Q014 | Did you notice any links to additional articles/videos within the blogs you read today? | Yes | H | Y | Radio button, one-up vertical | Skip Logic Group* | Linked Content | ||
| No | |||||||||
| KMJ7276Q015 | H | Did you read any of the linked content? | Yes | H1 | Y | Radio button, one-up vertical | Skip Logic Group* | Linked Content Read | |
| No | |||||||||
| KMJ7276Q016 | H1 | How did the recommended content impact your visit experience today? | Detracted from my experience | H2 | Y | Radio button, one-up vertical | Skip Logic Group* | Linked Content Impact | |
| Did not impact my experience | |||||||||
| Enhanced my experience | |||||||||
| Not sure | |||||||||
| KMJ7276Q017 | H2 | How did this content detract from your experience? | N | Text area, no char limit | Skip Logic Group* | Linked Content Detracted OE | |||
| KMJ7276Q018 | Role | What best describes you? | Veteran | Y | Radio button, one-up vertical | Role | |||
| I am a family member or friend of a Veteran | |||||||||
| VA employee | |||||||||
| Non-VA Veteran services provider (health, benefits, administration, etc.) | |||||||||
| I am currently active in military service | |||||||||
| Academic or student researcher | |||||||||
| News/Media | |||||||||
| General public/interested citizen | |||||||||
| Other | |||||||||
| KMJ7276Q019 | How often do you visit this site? | This is my first visit | Y | Drop down, select one | Visit Frequency | ||||
| Once every 6 months or less often | |||||||||
| Once every few months | |||||||||
| Monthly | |||||||||
| Weekly or more often | |||||||||
| KMJ7276Q020 | Are you subscribed to receive email or social media updates notifying you when new VAntage Point content is published? | Yes | Y | Radio button, one-up vertical | Subscriber | ||||
| No | |||||||||
| Not sure | |||||||||
| KMJ7276Q021 | How would you describe your participation in VAntage Point blogs? | View blogs only | Y | Radio button, one-up vertical | Describe Participation | ||||
| View and comment on blogs | |||||||||
| View and share blogs in other social media networks (Facebook, Twitter, etc.) | |||||||||
| View, comment on, and share blogs in other social media networks (Facebook, Twitter, etc.) | |||||||||
| I don't know | |||||||||
| KMJ7276Q022 | How likely are you to share content (like an article or video) from VAntage Point by linking it to a social network website (Facebook, Twitter, LinkedIn, YouTube, etc.)? | 1=Not Very Likely | Y | Radio button, scale, has don't know | Share Social Media | ||||
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| 10=Very Likely | |||||||||
| Don't Know | |||||||||
| KMJ7276Q023 | How likely are you to comment on a VAntage Point blog? | 1=Not Very Likely | Y | Radio button, scale, has don't know | Comment VAntage Point | ||||
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| 10=Very Likely | |||||||||
| Don't Know | |||||||||
| KMJ7276Q024 | How often do you comment on blogs in general? | Infrequently | Y | Radio button, one-up vertical | Comment Other Blogs | ||||
| Occasionally | |||||||||
| Often | |||||||||
| Nearly every time | |||||||||
| I have never commented on a blog | |||||||||
| KMJ7276Q025 | Which of the following social media services have you participated in during the last month? (Please select all that apply.) | Y | Checkbox, one-up vertical | Social Media Services | |||||
| YouTube | |||||||||
| Flickr | |||||||||
| Google+ | |||||||||
| Digg | |||||||||
| Snapchat | |||||||||
| StumbleUpon | |||||||||
| Tumblr | |||||||||
| Internet Forums | |||||||||
| Other | |||||||||
| None | Mutually Exclusive | ||||||||
| KMJ7276Q026 | Please rate your level of agreement with the following statements: The VAntage Point blog site provides unique information that I cannot get from another source. |
1=Strongly Disagree | Y | Radio button, scale, has don't know | Info Unique | ||||
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| 10=Strongly Agree | |||||||||
| Don't Know | |||||||||
| KMJ7276Q027 | I find something new every time I come to VAntage Point. | 1=Strongly Disagree | Y | Radio button, scale, has don't know | Info Updated | ||||
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| Don't Know | |||||||||
| KMJ7276Q028 | VAntage Point presents content that appeals to me. | 1=Strongly Disagree | Y | Radio button, scale, has don't know | Info Appeals | ||||
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| Don't Know | |||||||||
| KMJ7276Q029 | OE_Improve Experience | We value your feedback! If you have any ideas about how we can improve your online experience with the VAntage Point blog site (that you haven't already expressed) please share them here: | N | Text area, no char limit | Improve | ||||
| KMJ7276Q030 | Demographics: Gender | What is your gender? | Male | N | Radio button, one-up vertical | Demographics: Gender | |||
| Female | |||||||||
| Prefer not to respond | |||||||||
| KMJ7276Q031 | Which category includes your age? | Under 20 | N | Drop down, select one | Demographics: Age | ||||
| 20 - 24 | |||||||||
| 25 - 34 | |||||||||
| 35 - 44 | |||||||||
| 45 - 54 | |||||||||
| 55 - 64 | |||||||||
| 65 or older | |||||||||
| Prefer not to respond | |||||||||
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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