Form 30705 CSAT PSC 20181207_DOT
E-Government Website Customer Satisfaction Surveys
CSAT PSC 20181207_DOT.xlsx
Mapping and Questionnaire Documents IA 30705 A3 (FOH PSC)
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
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Welcome and TY Text (12-7-18)
Model Questions
Model Questions (12-7-18)
Custom Questions
Custom Questions (12-7-18)
Overview
Welcome and Thank You TextWelcome and TY Text (12-7-18)
Model Questions
Model Questions (12-7-18)
Custom Questions
Custom Questions (12-7-18)
Sheet 1: Welcome and Thank You Text
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The text you see here will appear at the top and bottom of your survey, examples below. | ||||
| Default text is included and you may modify this text as needed. | |||||
| Welcome and Thank You Text | |||||
| Welcome Text | Welcome Text - Tablet / Phone | ||||
| Thank you for visiting www.psc.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible. |
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| Thank You Text | Thank You Text - Tablet / Phone | ||||
| Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please email [email protected] |
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Sheet 2: Welcome and TY Text (12-7-18)
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The text you see here will appear at the top and bottom of your survey, examples below. | ||||
| Default text is included and you may modify this text as needed. | |||||
| Welcome and Thank You Text | |||||
| Welcome Text | Welcome Text - Tablet / Phone | ||||
| Thank you for visiting www.psc.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible. |
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| Thank You Text | Thank You Text - Tablet / Phone | ||||
| Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website. email [email protected] |
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Sheet 3: Model Questions
| Model Name | CSAT PSC | 
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| Model ID | kVostYt4YVVRQ005UMgVJg4C | Underlined & Italicized: Re-order | ||||||
| Partitioned | No | Pink: Addition | ||||||
| Date | Blue: Reword | |||||||
| Model Version | 17.3.Y | |||||||
| Label | Satisfaction Questions | Label | Future Behaviors | |||||
| Satisfaction | Continue Relationship (1=Very Unlikely, 10=Very Likely) |
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| 1 | Satisfaction - Overall | What is your overall satisfaction with Program Support Center (PSC)? (1=Very Dissatisfied, 10=Very Satisfied) |
17 | Continue Relationship | How likely are you to continue your relationship with PSC ? | |||
| 2 | Satisfaction - Expectations | How well has PSC met your expectations? (1=Falls Short, 10=Exceeds) |
Additional Services (1=Very Unlikely, 10=Very Likely) |
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| 3 | Satisfaction - Ideal | How does PSC compare to an ideal service vendor? (1=Not Very Close, 10=Very Close) |
18 | Additional Services | How likely are you to sign up for/apply for additional services from PSC ? | |||
| Recommend Company (NPS) (1=Very Unlikely, 10=Very Likely) |
Trust (1=No Trust, 10=Complete Trust |
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| 4 | Recommend Company | How likely are you to recommend PSC to someone else? | 19 | Trust | Please rate your level of trust in PSC . | |||
Sheet 4: Model Questions (12-7-18)
| Model Name | CSAT PSC |
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| Model ID | kVostYt4YVVRQ005UMgVJg4C | Underlined & Italicized: Re-order | ||||||
| Partitioned | No | Pink: Addition | ||||||
| Date | Blue: Reword | |||||||
| Model Version | 17.3.Y | |||||||
| Label | Satisfaction Questions | Label | Future Behaviors | |||||
| Satisfaction | Continue Relationship (1=Very Unlikely, 10=Very Likely) |
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| 1 | Satisfaction - Overall | What is your overall satisfaction with the Program Support Center (PSC)? (1=Very Dissatisfied, 10=Very Satisfied) |
17 | Continue Relationship | How likely are you to continue your relationship with PSC ? | |||
| 2 | Satisfaction - Expectations | How well has the Program Support Center PSC met your expectations? (1=Falls Short, 10=Exceeds) |
Additional Services (1=Very Unlikely, 10=Very Likely) |
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| 3 | Satisfaction - Ideal | How does the Program Support Center PSC compare to an ideal service vendor? (1=Not Very Close, 10=Very Close) |
18 | Additional Services | How likely are you to sign up for/apply for additional services from PSC ? | |||
| Recommend Company (NPS) (1=Very Unlikely, 10=Very Likely) |
Trust (1=No Trust, 10=Complete Trust |
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| 4 | Recommend Company | How likely are you to recommend www.psc.gov PSC to someone else? | 19 | Trust | Please rate your level of trust in PSC . | |||
Sheet 5: Custom Questions
| Model Name | CSAT PSC |
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| Model ID | kVostYt4YVVRQ005UMgVJg4C | Underlined & Italicized: Re-order | ||||||||
| Partitioned | No | Pink: Addition | ||||||||
| Date | Blue: Reword | |||||||||
| QID | AP Question Tag | Skip From | Question Text | Answer Choices | Skip To | AP Answer Tag | Required Y/N |
Type | Special Instructions | CQ Label |
| JHR8314Q001 | us_hhs_psc_csat_psc_rank_1 | PSC’s goal is to be a trusted partner, commit to government efficiency, and support your agency’s mission. The following questions will help us understand how we are doing towards building that partnership. PSC has embraced five core values to live up to. Which of the following values do you consider to be most important in a trusted partner? Please rank 1-5 (Rank 1 is most important). Rank 1 |
Simplicity (we offer clean solutions to maximize value) | simplicity_we_offer_clean_solutions_to_maximize_value | Y | Drop down, select one | Rank Group* | Rank 1 | ||
| Partnership (we are bound to our customers and each other) | partnership_we_are_bound_to_our_customers_and_each_other | |||||||||
| Curiosity (we continually question) | curiosity_we_continually_question | |||||||||
| Passion (we inspire each other with our thirst for excellence in public service) | passion_we_inspire_each_other_with_our_thirst_for_excellence_in_public_service | |||||||||
| Impact (we accomplish amazing amounts of important work) | impact_we_accomplish_amazing_amounts_of_important_work | |||||||||
| JHR8314Q002 | us_hhs_psc_csat_psc_rank_2 | Rank 2 | Simplicity (we offer clean solutions to maximize value) | simplicity_we_offer_clean_solutions_to_maximize_value | N | Drop down, select one | Rank Group* | Rank 2 | ||
| Partnership (we are bound to our customers and each other) | partnership_we_are_bound_to_our_customers_and_each_other | |||||||||
| Curiosity (we continually question) | curiosity_we_continually_question | |||||||||
| Passion (we inspire each other with our thirst for excellence in public service) | passion_we_inspire_each_other_with_our_thirst_for_excellence_in_public_service | |||||||||
| Impact (we accomplish amazing amounts of important work) | impact_we_accomplish_amazing_amounts_of_important_work | |||||||||
| JHR8314Q003 | us_hhs_psc_csat_psc_rank_3 | Rank 3 | Simplicity (we offer clean solutions to maximize value) | simplicity_we_offer_clean_solutions_to_maximize_value | N | Drop down, select one | Rank Group* | Rank 3 | ||
| Partnership (we are bound to our customers and each other) | partnership_we_are_bound_to_our_customers_and_each_other | |||||||||
| Curiosity (we continually question) | curiosity_we_continually_question | |||||||||
| Passion (we inspire each other with our thirst for excellence in public service) | passion_we_inspire_each_other_with_our_thirst_for_excellence_in_public_service | |||||||||
| Impact (we accomplish amazing amounts of important work) | impact_we_accomplish_amazing_amounts_of_important_work | |||||||||
| JHR8314Q004 | us_hhs_psc_csat_psc_rank_4 | Rank 4 | Simplicity (we offer clean solutions to maximize value) | simplicity_we_offer_clean_solutions_to_maximize_value | N | Drop down, select one | Rank Group* | Rank 4 | ||
| Partnership (we are bound to our customers and each other) | partnership_we_are_bound_to_our_customers_and_each_other | |||||||||
| Curiosity (we continually question) | curiosity_we_continually_question | |||||||||
| Passion (we inspire each other with our thirst for excellence in public service) | passion_we_inspire_each_other_with_our_thirst_for_excellence_in_public_service | |||||||||
| Impact (we accomplish amazing amounts of important work) | impact_we_accomplish_amazing_amounts_of_important_work | |||||||||
| JHR8314Q005 | us_hhs_psc_csat_psc_rank_5 | Rank 5 | Simplicity (we offer clean solutions to maximize value) | simplicity_we_offer_clean_solutions_to_maximize_value | N | Drop down, select one | Rank Group* | Rank 5 | ||
| Partnership (we are bound to our customers and each other) | partnership_we_are_bound_to_our_customers_and_each_other | |||||||||
| Curiosity (we continually question) | curiosity_we_continually_question | |||||||||
| Passion (we inspire each other with our thirst for excellence in public service) | passion_we_inspire_each_other_with_our_thirst_for_excellence_in_public_service | |||||||||
| Impact (we accomplish amazing amounts of important work) | impact_we_accomplish_amazing_amounts_of_important_work | |||||||||
| JHR8314Q006 | us_hhs_psc_csat_psc_psc_core_values | Please rate your agreement with the following statements: I have seen indicators that PSC is striving for its core values of Simplicity, Partnership, Curiosity, Passion, and Impact. |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | PSC core values | |||
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q007 | us_hhs_psc_csat_psc_psc_act_in_best_interest | I can count on PSC to act in the best interests of the government. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | PSC act in best interest | |||
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q008 | us_hhs_psc_csat_psc_psc_trustworthy | I consider PSC to be trustworthy. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | PSC trustworthy | |||
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q009 | us_hhs_psc_csat_psc_psc_expectations | I am in alignment with PSC regarding service level expectations. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | PSC expectations | |||
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q010 | us_hhs_psc_csat_psc_psc_leader_in_tech | PSC is building offerings utilizing emerging technologies such as workflow and processing automation to streamline services and reduce costs. Are you aware of PSC’s leadership in the emerging technology arena? | Yes | yes | Y | Radio button, one-up vertical | PSC Leader in tech | |||
| No | no | |||||||||
| JHR8314Q011 | us_hhs_psc_csat_psc_oe_psc_improvement | While striving to live up to our core values, there are always areas for improvement. When thinking of your partnership with PSC, describe 1 or 2 opportunities/techniques you see to building a more trusted partnership with PSC. | N | Text area, no char limit | OE_PSC improvement | |||||
| JHR8314Q012 | us_hhs_psc_csat_psc_oe_psc_support_core_mission | With the current focus on innovation, effectiveness, and efficiency within the federal government, many agencies continue to “do more with less”. How can a business partner (like PSC) further support your agency’s core mission? | N | Text area, no char limit | OE_PSC support core mission | |||||
| JHR8314Q013 | us_hhs_psc_csat_psc_ss_provider_other | Have you or do you use another Shared Service provider besides PSC? | Yes | A | yes | Y | Radio button, one-up vertical | Skip Logic Group* | SS provider other | |
| No | no | |||||||||
| JHR8314Q014 | us_hhs_psc_csat_psc_oe_ss_provider_other_compare | A | How does PSC compare to the other Shared Service provider you have used? | N | Text area, no char limit | Skip Logic Group* | OE_SS provider other compare | |||
| JHR8314Q015 | us_hhs_psc_csat_psc_psc_core_areas | As you may be aware of, PSC provides 70+ unique service offerings in 9 core areas. We would like to dive in to just a few of our core areas to gain your feedback for continuous improvement and align expectations. We appreciate your constructive feedback. Please select which of the following PSC services you currently use. | Travel | A2, A3, A4, A5, A6, A7, A8, A9, A10, A11, A12, A13, A14, A15 | travel | Y | Checkbox, one-up vertical | Skip Logic Group* | PSC Core areas | |
| Finance | B2, B3, B4, B5, B6, B7, B8, B9, B10, B11, B12, B13, B14, B15, B16, B17, B18 | finance | ||||||||
| Procurement | C2, C3, C4, C5, C6, C7, C8, C9, C10, C11, C12, C13, C14, C15, C16, C17, C18 | procurement | ||||||||
| Grants | D2, D3, D4, D5, D6, D7, D8, D9, D10, D11, D12, D13, D14, D15, D16 | grants | ||||||||
| Facility Management | E2, E3, E4, E5, E6, E7, E8, E9, E10, E11, E12, E13, E14, E15, E16, E17, E18 | facility_management | ||||||||
| Records Management / Document Conversion | F2, F3, F4, F5, F6, F7, F8, F9, F10, F11, F12, F13, F14, F15, F16, F17, F18 | records_management_document_conversion | ||||||||
| Occupational Health | G2, G3, G4, G5, G6, G7, G8, G9, G10, G11, G12, G13, G14, G15, G16, G17 | occupational_health | ||||||||
| HHS Regional Support | H2, H3, H4, H5, H6, H7, H8, H9, H10, H11, H12, H13, H14, H15, H16, H17 | hhs_regional_support | ||||||||
| Transit (Go!Card) | I2, I3, I4, I5, I6, I7, I8, I9, I10, I11, I12, I13, I14, I15 | transit_gocard | ||||||||
| JHR8314Q016 | us_hhs_psc_csat_psc_core_travel_value_add | A2 | Travel Our basic Travel account management services includes Tier 1 Help Desk, Travel systems operation, administration, and maintenance; Tier 2 issues escalation, Troubleshooting system and document technical issues, Policy development and consultation, Basic Travel training, Communication templates and job aids, Basic Travel reporting and external reporting, Compliance monitoring, and Customer and partner liaison and coordination. Based specifically on our basic Travel services, please indicate your agreement with the following: |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Travel value add | |
| 2 | 2 | |||||||||
| Travel service offerings are value-add to my agency. | 3 | 3 | ||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q017 | us_hhs_psc_csat_psc_core_travel_cost_effective | A3 | Travel service offerings are cost-effective (in this instance, cost effective means my needs are met at a reasonable cost). | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Travel cost effective | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q018 | us_hhs_psc_csat_psc_core_travel_rates | A4 | Travel rates were provided upfront and I understood what services I would receive at those rates. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Travel rates | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q019 | us_hhs_psc_csat_psc_core_travel_clear_method | A5 | The Travel service method was clear and any questions I had were answered to my satisfaction. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Travel clear method | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q020 | us_hhs_psc_csat_psc_core_travel_responsive_psc_partner | A6 | My PSC partner in this Travel service area is responsive. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Travel responsive psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q021 | us_hhs_psc_csat_psc_core_travel_communication | A7 | I was informed of the process, any delays, and received follow up communication. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Travel communication | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q022 | us_hhs_psc_csat_psc_core_travel_timely_resolution | A8 | Any issues I encountered in this Travel area were resolved in a timely manner. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Travel timely resolution | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q023 | us_hhs_psc_csat_psc_core_travel_trust_psc_partner | A9 | I trust my PSC partner in this Travel service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Travel trust psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q024 | us_hhs_psc_csat_psc_core_travel_meets_my_needs | A10 | My partner understands my mission needs and is interested in meeting my needs. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Travel meets my needs | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q025 | us_hhs_psc_csat_psc_core_travel_choose_psc | A11 | Given a choice, I would choose PSC as a partner for this area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Travel choose psc | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q026 | us_hhs_psc_csat_psc_core_travel_simple | A12 | Understanding that there are some inherent codes and regulations PSC must follow as a Federal entity, please indicate your agreement with the following statement: The processes, tools, and approaches used by PSC are as simple and logical as possible. |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Travel simple | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | A1 | 4 | ||||||||
| Strongly Agree=5 | A1 | strongly_agree5 | ||||||||
| JHR8314Q027 | us_hhs_psc_csat_psc_oe_core_travel_simple | A1 | Please share an example of your experience working with PSC for the Travel service area that demonstrates how the process was simple and logical | N | Text area, no char limit | Skip Logic Group* | OE Core_Travel simple | |||
| JHR8314Q028 | us_hhs_psc_csat_psc_core_travel_sentiment | A13 | When you think about this specific Travel service area, which of the following words come to mind? (Choose only three) | Transparent | transparent | Y | Checkbox, one-up vertical | Skip Logic Group* | Core_Travel sentiment | |
| Trustworthy | trustworthy | |||||||||
| Reliable | reliable | Randomize | ||||||||
| Inefficient | inefficient | |||||||||
| Bureaucratic | bureaucratic | |||||||||
| Customer service oriented | customer_service_oriented | |||||||||
| Innovative | innovative | |||||||||
| Conventional | conventional | |||||||||
| Inflexible | inflexible | |||||||||
| Relevant | relevant | |||||||||
| None of these | none_of_these | Mutually Exclusive | ||||||||
| JHR8314Q029 | us_hhs_psc_csat_psc_oe_core_travel_improvement | A14 | Do you have any other comments or recommendations for the Travel service area? | N | Text area, no char limit | Skip Logic Group* | OE Core_Travel improvement | |||
| JHR8314Q030 | us_hhs_psc_csat_psc_oe_core_travel_psc_recognize | A15 | Would you like to recognize any PSC Travel partners by name? | N | Text area, no char limit | Skip Logic Group* | OE Core_Travel psc recognize | |||
| JHR8314Q031 | us_hhs_psc_csat_psc_core_finance_value_add | B2 | Financial Services PSC specializes in the analysis and reporting of accounting data, preparation and distribution of financial reports, audited financial statements, financial statement notes, and supplemental information. Based specifically on our basic finance services, please indicate your agreement with the following: |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Finance value add | |
| 2 | 2 | |||||||||
| Financial Services offerings are value-add to my agency. | 3 | 3 | ||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q032 | us_hhs_psc_csat_psc_core_finance_cost_effective | B3 | Financial Services offerings are cost-effective (in this instance, cost effective means my needs are met at a reasonable cost). | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Finance cost effective | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q033 | us_hhs_psc_csat_psc_core_finance_rates | B4 | Financial Services rates were provided upfront and I understood what services I would receive at those rates. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Finance rates | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q034 | us_hhs_psc_csat_psc_core_finance_clear_method | B5 | The finance services method was clear and any questions I had were answered to my satisfaction. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Finance clear method | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q035 | us_hhs_psc_csat_psc_core_finance_responsive_psc_partner | B6 | My PSC partner in the Financial Services area is responsive. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Finance responsive psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q036 | us_hhs_psc_csat_psc_core_finance_communication | B7 | I was informed of the process, any delays, and received follow up communication. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Finance communication | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q037 | us_hhs_psc_csat_psc_core_finance_timely_resolution | B8 | Any issues I encountered in the Financial Services area were resolved in a timely manner. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Finance timely resolution | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q038 | us_hhs_psc_csat_psc_core_finance_trust_psc_partner | B9 | I trust my PSC partner in the Financial Services area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Finance trust psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q039 | us_hhs_psc_csat_psc_core_finance_meets_my_needs | B10 | My partner understands my mission needs and is interested in meeting my needs. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Finance meets my needs | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q040 | us_hhs_psc_csat_psc_core_finance_choose_psc | B11 | Given a choice, I would choose PSC as a partner for the Financial Services area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Finance choose psc | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q041 | us_hhs_psc_csat_psc_core_finance_sat_reports | B12 | I am satisfied with the quality of the data in the financial reports provided by this service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Finance sat reports | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q042 | us_hhs_psc_csat_psc_core_finance_audit_comfort | B13 | I felt confident going through an audit as a result of the services provided by the Financial Services area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Finance audit comfort | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q043 | us_hhs_psc_csat_psc_core_finance_analysis | B14 | The financial data analysis conducted with this service area was relevant and helped me make well informed decisions for my organization | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Finance analysis | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q044 | us_hhs_psc_csat_psc_core_finance_simple | B15 | Understanding that there are some inherent codes and regulations PSC must follow as a Federal entity, please indicate your agreement with the following statement: The processes, tools, and approaches used by PSC are as simple and logical as possible. |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Finance simple | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | B1 | 4 | ||||||||
| Strongly Agree=5 | B1 | strongly_agree5 | ||||||||
| JHR8314Q045 | us_hhs_psc_csat_psc_oe_core_finance_simple | B1 | Please share an example of your experience working with PSC for the Financial Services area that demonstrates how the process was simple and logical. | N | Text area, no char limit | Skip Logic Group* | OE Core_Finance simple | |||
| JHR8314Q046 | us_hhs_psc_csat_psc_core_finance_sentiment | B16 | When you think about the Financial Services area, which of the following words come to mind? (Choose only three) | Transparent | transparent | Y | Checkbox, one-up vertical | Skip Logic Group* | Core_Finance sentiment | |
| Trustworthy | trustworthy | |||||||||
| Reliable | reliable | Randomize | ||||||||
| Inefficient | inefficient | |||||||||
| Bureaucratic | bureaucratic | |||||||||
| Customer service oriented | customer_service_oriented | |||||||||
| Innovative | innovative | |||||||||
| Conventional | conventional | |||||||||
| Inflexible | inflexible | |||||||||
| Relevant | relevant | |||||||||
| None of these | none_of_these | Mutually Exclusive | ||||||||
| JHR8314Q047 | us_hhs_psc_csat_psc_oe_core_finance_improvement | B17 | Do you have any other comments or recommendations for the Financial Services area? | N | Text area, no char limit | Skip Logic Group* | OE Core_Finance improvement | |||
| JHR8314Q048 | us_hhs_psc_csat_psc_core_finance_psc_recognize | B18 | Would you like to recognize any PSC partners by name? | N | Text area, no char limit | Skip Logic Group* | Core_Finance psc recognize | |||
| JHR8314Q049 | us_hhs_psc_csat_psc_core_procurement_value_add | C2 | Procurement PSC provides comprehensive start-to-finish support for negotiated contracts, simplified acquisitions, and assisted acquisitions. Our certified acquisition professionals oversee the entire acquisition life cycle, including acquisition planning, soliciting and assessing offers, and negotiating, awarding, administering, and closing government contracts. Services offered include: PSC IDIQ Contract, HSPD12 Security Services, BPAs, Contract Vehicles, as well as Simplified and Negotiated. Based specifically on our basic Procurement services, please indicate your agreement with the following: |
1=Strongly Disagree | 1strongly_disagree | Y | Skip Logic Group* | Core_Procurement value add | ||
| 2 | 2 | |||||||||
| Procurement service offerings are value-add to my agency. | 3 | 3 | ||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q050 | us_hhs_psc_csat_psc_core_procurement_cost_effective | C3 | Procurement service offerings are cost-effective (in this instance, cost effective means my needs are met at a reasonable cost). | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Procurement cost effective | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q051 | us_hhs_psc_csat_psc_core_procurement_rates | C4 | Procurement rates were provided upfront and I understood what services I would receive at those rates. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Procurement rates | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q052 | us_hhs_psc_csat_psc_core_procurement_clear_method | C5 | The Procurement service method was clear and any questions I had were answered to my satisfaction. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Procurement clear method | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q053 | us_hhs_psc_csat_psc_core_procurement_responsive_psc_partner | C6 | My PSC partner in the Procurement service area is responsive. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Procurement responsive psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q054 | us_hhs_psc_csat_psc_core_procurement_communication | C7 | I was informed of the process, any delays, and received follow up communication. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Procurement communication | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q055 | us_hhs_psc_csat_psc_core_procurement_timely_resolution | C8 | Any issues I encountered in the Procurement service area were resolved in a timely manner. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Procurement timely resolution | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q056 | us_hhs_psc_csat_psc_core_procurement_trust_psc_partner | C9 | I trust my PSC partner in the Procurement service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Procurement trust psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q057 | us_hhs_psc_csat_psc_core_procurement_meets_my_needs | C10 | My partner understands my mission needs and is interested in meeting my needs. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Procurement meets my needs | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q058 | us_hhs_psc_csat_psc_core_procurement_choose_psc | C11 | Given a choice, I would choose PSC as a partner for Procurement. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Procurement choose psc | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q059 | us_hhs_psc_csat_psc_core_procurement_negotiate | C12 | I was able to better negotiate contracts for my organization as a result of the services provided by this service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Procurement negotiate | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q060 | us_hhs_psc_csat_psc_core_procurement_supported_by_service_area | C13 | I felt supported through the acquisition life-cycle by the Procurement service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Procurement supported by service area | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q061 | us_hhs_psc_csat_psc_core_procurement_add_services | C14 | I am interested in additional services where I could receive comprehensive contract administration support (defining requirements through vendor management). | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Procurement add services | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q062 | us_hhs_psc_csat_psc_core_procurement_simple | C15 | Understanding that there are some inherent codes and regulations PSC must follow as a Federal entity, please indicate your agreement with the following statement: The processes, tools, and approaches used by PSC are as simple and logical as possible. |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Procurement simple | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | C1 | 4 | ||||||||
| Strongly Agree=5 | C1 | strongly_agree5 | ||||||||
| JHR8314Q063 | us_hhs_psc_csat_psc_oe_core_procurement_simple | C1 | Please share an example of your experience working with PSC for the Procurement service area that demonstrates how the process was simple and logical. | N | Text area, no char limit | Skip Logic Group* | OE Core_Procurement simple | |||
| JHR8314Q064 | us_hhs_psc_csat_psc_core_procurement_sentiment | C16 | When you think about the Procurement service area, which of the following words come to mind? (Choose only three) | Transparent | transparent | Y | Checkbox, one-up vertical | Skip Logic Group* | Core_Procurement sentiment | |
| Trustworthy | trustworthy | |||||||||
| Reliable | reliable | Randomize | ||||||||
| Inefficient | inefficient | |||||||||
| Bureaucratic | bureaucratic | |||||||||
| Customer service oriented | customer_service_oriented | |||||||||
| Innovative | innovative | |||||||||
| Conventional | conventional | |||||||||
| Inflexible | inflexible | |||||||||
| Relevant | relevant | |||||||||
| None of these | none_of_these | Mutually Exclusive | ||||||||
| JHR8314Q065 | us_hhs_psc_csat_psc_oe_core_procurement_improvement | C17 | Do you have any other comments or recommendations for the Procurement service area? | N | Text area, no char limit | Skip Logic Group* | OE Core_Procurement improvement | |||
| JHR8314Q066 | us_hhs_psc_csat_psc_core_procurement_psc_recognize | C18 | Would you like to recognize any PSC partners by name? | N | Text area, no char limit | Skip Logic Group* | Core_Procurement psc recognize | |||
| JHR8314Q067 | us_hhs_psc_csat_psc_core_grants_value_add | D2 | Grants PSC administers one of only two civilian grant payment systems approved by the Chief Financial Officers Council. Our team has more than 35 years of experience providing federal agencies and grant recipients the tools to manage grant payment requests, and disbursement reporting activities. Based specifically on our basic Grants service, please indicate your agreement with the following: |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Grants value add | |
| 2 | 2 | |||||||||
| Grants service offerings are value-add to my agency. | 3 | 3 | ||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q068 | us_hhs_psc_csat_psc_core_grants_cost_effective | D3 | Grants service offerings are cost-effective (in this instance, cost effective means my needs are met at a reasonable cost). | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Grants cost effective | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q069 | us_hhs_psc_csat_psc_core_grants_rates | D4 | Grants rates were provided upfront and I understood what services I would receive at those rates. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Grants rates | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q070 | us_hhs_psc_csat_psc_core_grants_clear_method | D5 | The Grants service method was clear and any questions I had were answered to my satisfaction. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Grants clear method | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q071 | us_hhs_psc_csat_psc_core_grants_responsive_psc_partner | D6 | My PSC partner in the Grants service area is responsive. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Grants responsive psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q072 | us_hhs_psc_csat_psc_core_grants_communication | D7 | I was informed of the process, any delays, and received follow up communication. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Grants communication | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q073 | us_hhs_psc_csat_psc_core_grants_timely_resolution | D8 | Any issues I encountered in the Grants area were resolved in a timely manner. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Grants timely resolution | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q074 | us_hhs_psc_csat_psc_core_grants_trust_psc_partner | D9 | I trust my PSC partner in the Grants service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Grants trust psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q075 | us_hhs_psc_csat_psc_core_grants_meets_my_needs | D10 | My partner understands my mission needs and is interested in meeting my needs. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Grants meets my needs | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q076 | us_hhs_psc_csat_psc_core_grants_choose_psc | D11 | Given a choice, I would choose PSC as a partner for the Grants area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Grants choose psc | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q077 | us_hhs_psc_csat_psc_core_grants_customer_service | D12 | Customer service was responsive and representatives were able to answer all my questions in the Grants service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Grants customer service | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q078 | us_hhs_psc_csat_psc_core_grants_simple | D13 | Understanding that there are some inherent codes and regulations PSC must follow as a Federal entity, please indicate your agreement with the following statement: The processes, tools, and approaches used by PSC are as simple and logical as possible. |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Grants simple | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | D1 | 4 | ||||||||
| Strongly Agree=5 | D1 | strongly_agree5 | ||||||||
| JHR8314Q079 | us_hhs_psc_csat_psc_oe_core_grants_simple | D1 | Please share an example of your experience working with PSC for the Grants service area that demonstrates how the process was simple and logical | N | Text area, no char limit | Skip Logic Group* | OE Core_Grants simple | |||
| JHR8314Q080 | us_hhs_psc_csat_psc_core_grants_sentiment | D14 | When you think about the Grants service area, which of the following words come to mind? (Choose only three) | Transparent | transparent | Y | Checkbox, one-up vertical | Skip Logic Group* | Core_Grants sentiment | |
| Trustworthy | trustworthy | |||||||||
| Reliable | reliable | Randomize | ||||||||
| Inefficient | inefficient | |||||||||
| Bureaucratic | bureaucratic | |||||||||
| Customer service oriented | customer_service_oriented | |||||||||
| Innovative | innovative | |||||||||
| Conventional | conventional | |||||||||
| Inflexible | inflexible | |||||||||
| Relevant | relevant | |||||||||
| None of these | none_of_these | Mutually Exclusive | ||||||||
| JHR8314Q081 | us_hhs_psc_csat_psc_oe_core_grants_improvement | D15 | Do you have any other comments or recommendations for the Grants service area? | N | Text area, no char limit | Skip Logic Group* | OE Core_Grants improvement | |||
| JHR8314Q082 | us_hhs_psc_csat_psc_core_grants_psc_recognize | D16 | Would you like to recognize any PSC partners by name? | N | Text area, no char limit | Skip Logic Group* | Core_Grants psc recognize | |||
| JHR8314Q083 | us_hhs_psc_csat_psc_core_fm_value_add | E2 | Facility Management PSC serves in several facility-related roles. For this survey section, please focus only on: Building operations at 5600 Fishers Lane and the SW Complex Construction and project management support Based specifically on your engagement with PSC facilities team, please indicate your agreement with the following: |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_FM value add | |
| 2 | 2 | |||||||||
| Facility Management service offerings are value-add to my agency. | 3 | 3 | ||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q084 | us_hhs_psc_csat_psc_core_fm_cost_effective | E3 | Facility Management service offerings are cost-effective (in this instance, cost effective means my needs are met at a reasonable cost). | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_FM cost effective | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q085 | us_hhs_psc_csat_psc_core_fm_rates | E4 | Facility Management rates were provided upfront and I understood what services I would receive at those rates. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_FM rates | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q086 | us_hhs_psc_csat_psc_core_fm_clear_method | E5 | The Facility Management service method was clear and any questions I had were answered to my satisfaction. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_FM clear method | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q087 | us_hhs_psc_csat_psc_core_fm_responsive_psc_partner | E6 | My PSC partner in the Facility Management service area is responsive. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_FM responsive psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q088 | us_hhs_psc_csat_psc_core_fm_communication | E7 | I was informed of the process, any delays, and received follow up communication. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_FM communication | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q089 | us_hhs_psc_csat_psc_core_fm_timely_resolution | E8 | Any issues I encountered in this area were resolved in a timely manner. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_FM timely resolution | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q090 | us_hhs_psc_csat_psc_core_fm_trust_psc_partner | E9 | I trust my PSC partner in the Facility Management service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_FM trust psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q091 | us_hhs_psc_csat_psc_core_fm_meets_my_needs | E10 | My partner understands my mission needs and is interested in meeting my needs. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_FM meets my needs | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q092 | us_hhs_psc_csat_psc_core_fm_choose_psc | E11 | Given a choice, I would choose PSC as a partner for the Facility Management area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_FM choose psc | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q093 | us_hhs_psc_csat_psc_core_fm_sat_service | E12 | I am satisfied with the facilities management of this service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_FM Sat service | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q094 | us_hhs_psc_csat_psc_core_fm_staff | E13 | Staff are courteous and responsive when conducting maintenance on facilities. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, has don't know | Skip Logic Group* | Core_FM Staff | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| Does not apply | does_not_apply | |||||||||
| JHR8314Q095 | us_hhs_psc_csat_psc_core_fm_facilities | E14 | My facilities are in compliance with all safety requirements as a result of the work performed by the Facility Management service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_FM facilities | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q096 | us_hhs_psc_csat_psc_core_fm_simple | E15 | Understanding that there are some inherent codes and regulations PSC must follow as a Federal entity, please indicate your agreement with the following statement: The processes, tools, and approaches used by PSC are as simple and logical as possible. |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_FM simple | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | E1 | 4 | ||||||||
| Strongly Agree=5 | E1 | strongly_agree5 | ||||||||
| JHR8314Q097 | us_hhs_psc_csat_psc_oe_core_fm_simple | E1 | Please share an example of your experience working with PSC for the Facility Management service area that demonstrates how the process was simple and logical. | N | Text area, no char limit | Skip Logic Group* | OE Core_FM simple | |||
| JHR8314Q098 | us_hhs_psc_csat_psc_core_fm_sentiment | E16 | When you think about the Facility Management service area, which of the following words come to mind? (Choose only three) | Transparent | transparent | Y | Checkbox, one-up vertical | Skip Logic Group* | Core_FM sentiment | |
| Trustworthy | trustworthy | |||||||||
| Reliable | reliable | Randomize | ||||||||
| Inefficient | inefficient | |||||||||
| Bureaucratic | bureaucratic | |||||||||
| Customer service oriented | customer_service_oriented | |||||||||
| Innovative | innovative | |||||||||
| Conventional | conventional | |||||||||
| Inflexible | inflexible | |||||||||
| Relevant | relevant | |||||||||
| None of these | none_of_these | Mutually Exclusive | ||||||||
| JHR8314Q099 | us_hhs_psc_csat_psc_oe_core_fm_improvement | E17 | Do you have any other comments or recommendations for the Facility Management service area? | N | Text area, no char limit | Skip Logic Group* | OE Core_FM improvement | |||
| JHR8314Q100 | us_hhs_psc_csat_psc_core_fm_psc_recognize | E18 | Would you like to recognize any PSC partners by name? | N | Text area, no char limit | Skip Logic Group* | Core_FM psc recognize | |||
| JHR8314Q101 | us_hhs_psc_csat_psc_core_rmdc_value_add | F2 | Records Management / Document Conversion PSC's conversion experts assist your agency with the Presidential Directive on Managing Government Records, Freeze the Footprint Policy, and Data Center Consolidation Mandates. PSC provides expert advice to federal agencies who are seeking ways to improve information asset management while decreasing their physical footprint. Based specifically on our basic Records Management services, please indicate your agreement with the following: |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_RMDC value add | |
| 2 | 2 | |||||||||
| Records Management / Document Conversion service offerings are value-add to my agency. | 3 | 3 | ||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q102 | us_hhs_psc_csat_psc_core_rmdc_cost_effective | F3 | Records Management / Document Conversion service offerings are cost-effective (in this instance, cost effective means my needs are met at a reasonable cost). | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_RMDC cost effective | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q103 | us_hhs_psc_csat_psc_core_rmdc_rates | F4 | Records Management / Document Conversion rates were provided upfront and I understood what services I would receive at those rates. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_RMDC rates | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q104 | us_hhs_psc_csat_psc_core_rmdc_clear_method | F5 | The Records Management / Document Conversion service method was clear and any questions I had were answered to my satisfaction. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_RMDC clear method | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q105 | us_hhs_psc_csat_psc_core_rmdc_responsive_psc_partner | F6 | My PSC partner in this service area is responsive. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_RMDC responsive psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q106 | us_hhs_psc_csat_psc_core_rmdc_communication | F7 | I was informed of the process, any delays, and received follow up communication. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_RMDC communication | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q107 | us_hhs_psc_csat_psc_core_rmdc_timely_resolution | F8 | Any issues I encountered in the Records Management / Document Conversion area were resolved in a timely manner. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_RMDC timely resolution | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q108 | us_hhs_psc_csat_psc_core_rmdc_trust_psc_partner | F9 | I trust my PSC partner in the Records Management / Document Conversion service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_RMDC trust psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q109 | us_hhs_psc_csat_psc_core_rmdc_meets_my_needs | F10 | My partner understands my mission needs and is interested in meeting my needs. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_RMDC meets my needs | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q110 | us_hhs_psc_csat_psc_core_rmdc_success_erm | F11 | My transition to Electronic Records Management (ERM) was successful as a result of the work performed by the Records Management / Document Conversion service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_RMDC success ERM | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q111 | us_hhs_psc_csat_psc_core_rmdc_archive_customized | F12 | The archiving and organization of my files was customized to meet my needs. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_RMDC archive customized | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q112 | us_hhs_psc_csat_psc_core_rmdc_time_complete_project | F13 | The overall quality and time to complete the project met or exceeded our expectations. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_RMDC time complete project | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q113 | us_hhs_psc_csat_psc_core_rmdc_meets_needs_off_site | F14 | The Records Management / Document Conversion service area met my needs by accommodating scanning of documents off site and as needed for various projects. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_RMDC meets needs off site | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q114 | us_hhs_psc_csat_psc_core_rmdc_simple | F15 | Understanding that there are some inherent codes and regulations PSC must follow as a Federal entity, please indicate your agreement with the following statement: The processes, tools, and approaches used by PSC are as simple and logical as possible. |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_RMDC simple | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | F1 | 4 | ||||||||
| Strongly Agree=5 | F1 | strongly_agree5 | ||||||||
| JHR8314Q115 | us_hhs_psc_csat_psc_oe_core_rmdc_simple | F1 | Please share an example of your experience working with PSC for the Records Management / Document Conversion service area that demonstrates how the process was simple and logical. | N | Text area, no char limit | Rank Group* | OE Core_RMDC simple | |||
| JHR8314Q116 | us_hhs_psc_csat_psc_core_rmdc_sentiment | F16 | When you think about the Records Management / Document Conversion service area, which of the following words come to mind? (Choose only three) | Transparent | transparent | Y | Checkbox, one-up vertical | Skip Logic Group* | Core_RMDC sentiment | |
| Trustworthy | trustworthy | |||||||||
| Reliable | reliable | Randomize | ||||||||
| Inefficient | inefficient | |||||||||
| Bureaucratic | bureaucratic | |||||||||
| Customer service oriented | customer_service_oriented | |||||||||
| Innovative | innovative | |||||||||
| Conventional | conventional | |||||||||
| Inflexible | inflexible | |||||||||
| Relevant | relevant | |||||||||
| None of these | none_of_these | Mutually Exclusive | ||||||||
| JHR8314Q117 | us_hhs_psc_csat_psc_oe_core_rmdc_improvement | F17 | Do you have any other comments or recommendations for the Records Management / Document Conversion service area? | N | Text area, no char limit | Skip Logic Group* | OE Core_RMDC improvement | |||
| JHR8314Q118 | us_hhs_psc_csat_psc_core_rmdc_psc_recognize | F18 | Would you like to recognize any PSC partners by name? | N | Text area, no char limit | Skip Logic Group* | Core_RMDC psc recognize | |||
| JHR8314Q119 | us_hhs_psc_csat_psc_core_och_value_add | G2 | Occupational Health PSC offers Behavioral Health Services including Employee Assistance Programs, Work/life programs, and Organizational Leadership and Development services; Clinical Health Services; and Environmental Health and Safety Services. Our services include: Automated external defibrillator, Employee assistance program, Environmental Health and safety, FedStrive, Health clients, Medical Employability, Medical surveillance, Organizational development and leadership, Psychological testing and evaluation, Wellness and health promotion, Work/Life, and Workers compensation management. Based specifically on our basic Federal Occupational Health (FOH) services, please indicate your agreement with the following: |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_OCH value add | |
| 2 | 2 | |||||||||
| Occupational Health service offerings are value-add to my agency. | 3 | 3 | ||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q120 | us_hhs_psc_csat_psc_core_och_cost_effective | G3 | Occupational Health service offerings are cost-effective (in this instance, cost effective means my needs are met at a reasonable cost). | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_OCH cost effective | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q121 | us_hhs_psc_csat_psc_core_och_rates | G4 | Occupational Health rates were provided upfront and I understood what services I would receive at those rates. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_OCH rates | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q122 | us_hhs_psc_csat_psc_core_och_clear_method | G5 | The Occupational Health service method was clear and any questions I had were answered to my satisfaction. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_OCH clear method | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q123 | us_hhs_psc_csat_psc_core_och_responsive_psc_partner | G6 | My PSC partner in the Occupational Health service area is responsive. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_OCH responsive psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q124 | us_hhs_psc_csat_psc_core_och_communication | G7 | I was informed of the process, any delays, and received follow up communication. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_OCH communication | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q125 | us_hhs_psc_csat_psc_core_och_timely_resolution | G8 | Any issues I encountered in the Occupational Health area were resolved in a timely manner. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_OCH timely resolution | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q126 | us_hhs_psc_csat_psc_core_och_trust_psc_partner | G9 | I trust my PSC partner in the Occupational Health service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_OCH trust psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q127 | us_hhs_psc_csat_psc_core_och_meets_my_needs | G10 | My partner understands my mission needs and is interested in meeting my needs. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_OCH meets my needs | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q128 | us_hhs_psc_csat_psc_core_och_choose_psc | G11 | Given a choice, I would choose PSC as a partner for the Occupational Health area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_OCH choose psc | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q129 | us_hhs_psc_csat_psc_core_och_clear_process_understand | G12 | I have a clear understanding of the services provided by the Occupational Health service area and know how to access them. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_OCH clear process understand | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q130 | us_hhs_psc_csat_psc_core_och_relevant_services | G13 | The services provided by the Occupational Health service area are relevant and add value to my team. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_OCH relevant services | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q131 | us_hhs_psc_csat_psc_core_och_simple | G14 | Understanding that there are some inherent codes and regulations PSC must follow as a Federal entity, please indicate your agreement with the following statement: The processes, tools, and approaches used by PSC are as simple and logical as possible. |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_OCH simple | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | G1 | 4 | ||||||||
| Strongly Agree=5 | G1 | strongly_agree5 | ||||||||
| JHR8314Q132 | us_hhs_psc_csat_psc_oe_core_och_simple | G1 | Please share an example of your experience working with PSC for the Occupational Health service area that demonstrates how the process was simple and logical. | N | Text area, no char limit | Skip Logic Group* | OE Core_OCH simple | |||
| JHR8314Q133 | us_hhs_psc_csat_psc_core_och_sentiment | G15 | When you think about the Occupational Health service area, which of the following words come to mind? (Choose only three) | Transparent | transparent | Y | Checkbox, one-up vertical | Skip Logic Group* | Core_OCH sentiment | |
| Trustworthy | trustworthy | |||||||||
| Reliable | reliable | Randomize | ||||||||
| Inefficient | inefficient | |||||||||
| Bureaucratic | bureaucratic | |||||||||
| Customer service oriented | customer_service_oriented | |||||||||
| Innovative | innovative | |||||||||
| Conventional | conventional | |||||||||
| Inflexible | inflexible | |||||||||
| Relevant | relevant | |||||||||
| None of these | none_of_these | Mutually Exclusive | ||||||||
| JHR8314Q134 | us_hhs_psc_csat_psc_oe_core_och_improvement | G16 | Do you have any other comments or recommendations for the Occupational Health service area? | N | Text area, no char limit | Skip Logic Group* | OE Core_OCH improvement | |||
| JHR8314Q135 | us_hhs_psc_csat_psc_core_och_psc_recognize | G17 | Would you like to recognize any PSC/FOH partners by name? | N | Text area, no char limit | Skip Logic Group* | Core_OCH psc recognize | |||
| JHR8314Q136 | us_hhs_psc_csat_psc_core_regional_suprt_value_add | H2 | HHS Regional Support PSC Regional Support serves as a strategic partner with Operating Divisions (OpDivs) and Staff Divisions (StaffDivs) located in HHS Regional Offices, providing access to a full range of operational support services to include facilities management, mail operations, physical security support, personal property management, and more. Based specifically on our basic HHS Regional Support services, please indicate your agreement with the following: |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_regional suprt value add | |
| 2 | 2 | |||||||||
| HHS Regional Support service offerings are value-add to my agency. | 3 | 3 | ||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q137 | us_hhs_psc_csat_psc_core_regional_suprt_cost_effective | H3 | HHS Regional Support service offerings are cost-effective (in this instance, cost effective means my needs are met at a reasonable cost). | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_regional suprt cost effective | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q138 | us_hhs_psc_csat_psc_core_regional_suprt_rates | H4 | HHS Regional Support rates were provided upfront and I understood what services I would receive at those rates. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_regional suprt rates | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q139 | us_hhs_psc_csat_psc_core_regional_suprt_clear_method | H5 | The service method was clear and any questions I had were answered to my satisfaction. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_regional suprt clear method | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q140 | us_hhs_psc_csat_psc_core_regional_suprt_responsive_psc_partner | H6 | My PSC partner in the HHS Regional Support service area is responsive. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_regional suprt responsive psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q141 | us_hhs_psc_csat_psc_core_regional_suprt_communication | H7 | I was informed of the process, any delays, and received follow up communication. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_regional suprt communication | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q142 | us_hhs_psc_csat_psc_core_regional_suprt_timely_resolution | H8 | Any issues I encountered in the HHS Regional Support area were resolved in a timely manner. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_regional suprt timely resolution | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q143 | us_hhs_psc_csat_psc_core_regional_suprt_trust_psc_partner | H9 | I trust my PSC partner in the HHS Regional Support service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_regional suprt trust psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q144 | us_hhs_psc_csat_psc_core_regional_suprt_meets_my_needs | H10 | My partner understands my mission needs and is interested in meeting my needs. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_regional suprt meets my needs | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q145 | us_hhs_psc_csat_psc_core_regional_suprt_choose_psc | H11 | Given a choice, I would choose PSC as a partner for the HHS Regional Support area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_regional suprt choose psc | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q146 | us_hhs_psc_csat_psc_core_regional_suprt_valuable_support | H12 | The HHS Regional Support service area provides me with valuable support in running my day to day operations. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_regional suprt valuable support | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q147 | us_hhs_psc_csat_psc_core_regional_suprt_day_to_day_ease | H13 | The services provided by the HHS Regional Support area make the day to day activities in my organization run more efficiently. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_regional suprt day to day ease | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q148 | us_hhs_psc_csat_psc_core_regional_suprt_simple | H14 | Understanding that there are some inherent codes and regulations PSC must follow as a Federal entity, please indicate your agreement with the following statement: The processes, tools, and approaches used by PSC are as simple and logical as possible. |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_regional suprt simple | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | H1 | 4 | ||||||||
| Strongly Agree=5 | H1 | strongly_agree5 | ||||||||
| JHR8314Q149 | us_hhs_psc_csat_psc_oe_core_regional_suprt_simple | H1 | Please share an example of your experience working with PSC for the HHS Regional Support service area that demonstrates how the process was simple and logical. | N | Text area, no char limit | Skip Logic Group* | OE Core_regional suprt simple | |||
| JHR8314Q150 | us_hhs_psc_csat_psc_core_regional_suprt_sentiment | H15 | When you think about the HHS Regional Support service area, which of the following words come to mind? (Choose only three) | Transparent | transparent | Y | Checkbox, one-up vertical | Skip Logic Group* | Core_regional suprt sentiment | |
| Trustworthy | trustworthy | |||||||||
| Reliable | reliable | Randomize | ||||||||
| Inefficient | inefficient | |||||||||
| Bureaucratic | bureaucratic | |||||||||
| Customer service oriented | customer_service_oriented | |||||||||
| Innovative | innovative | |||||||||
| Conventional | conventional | |||||||||
| Inflexible | inflexible | |||||||||
| Relevant | relevant | |||||||||
| None of these | none_of_these | Mutually Exclusive | ||||||||
| JHR8314Q151 | us_hhs_psc_csat_psc_oe_core_regional_suprt_improvement | H16 | Do you have any other comments or recommendations for the HHS Regional Support service area? | N | Text area, no char limit | Skip Logic Group* | OE Core_regional suprt improvement | |||
| JHR8314Q152 | us_hhs_psc_csat_psc_core_regional_suprt_psc_recognize | H17 | Would you like to recognize any PSC partners by name? | N | Text area, no char limit | Skip Logic Group* | Core_regional suprt psc recognize | |||
| JHR8314Q153 | us_hhs_psc_csat_psc_core_transit_value_add | I2 | Transit (Go!Card) PSC offers a turnkey subsidy program management service. Customers can seamlessly enroll employees, quickly distribute benefits, only pay for funds used, and easily manage and monitor their transit subsidy benefits program freeing up resources, time, and budgets to focus on core mission activities. Based specifically on our basic Transit service, please indicate your agreement with the following: |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Transit value add | |
| 2 | 2 | |||||||||
| Transit (Go!Card) service offerings are value-add to my agency. | 3 | 3 | ||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q154 | us_hhs_psc_csat_psc_core_transit_cost_effective | I3 | Transit (Go!Card) service offerings are cost-effective (in this instance, cost effective means my needs are met at a reasonable cost). | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Transit cost effective | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q155 | us_hhs_psc_csat_psc_core_transit_rates | I4 | Transit (Go!Card) rates were provided upfront and I understood what services I would receive at those rates. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Transit rates | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q156 | us_hhs_psc_csat_psc_core_transit_clear_method | I5 | The Transit (Go!Card) service method was clear and any questions I had were answered to my satisfaction. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Transit clear method | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q157 | us_hhs_psc_csat_psc_core_transit_responsive_psc_partner | I6 | My PSC partner in the Transit (Go!Card) service area is responsive. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Transit responsive psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q158 | us_hhs_psc_csat_psc_core_transit_communication | I7 | I was informed of the process, any delays, and received follow up communication. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Transit communication | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q159 | us_hhs_psc_csat_psc_core_transit_timely_resolution | I8 | Any issues I encountered in this area were resolved in a timely manner. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Transit timely resolution | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q160 | us_hhs_psc_csat_psc_core_transit_trust_psc_partner | I9 | I trust my PSC partner in the Transit (Go!Card) service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Transit trust psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q161 | us_hhs_psc_csat_psc_core_transit_meets_my_needs | I10 | My partner understands my mission needs and is interested in meeting my needs. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Transit meets my needs | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q162 | us_hhs_psc_csat_psc_core_transit_choose_psc | I11 | Given a choice, I would choose PSC as a partner for the Transit (Go!Card) area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Transit choose psc | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q163 | us_hhs_psc_csat_psc_core_transit_simple | I12 | Understanding that there are some inherent codes and regulations PSC must follow as a Federal entity, please indicate your agreement with the following statement: The processes, tools, and approaches used by PSC are as simple and logical as possible. |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Transit simple | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | I1 | 4 | ||||||||
| Strongly Agree=5 | I1 | strongly_agree5 | ||||||||
| JHR8314Q164 | us_hhs_psc_csat_psc_oe_core_transit_simple | I1 | Please share an example of your experience working with PSC for the Transit (Go!Card) service area that demonstrates how the process was simple and logical. | N | Text area, no char limit | Skip Logic Group* | OE Core_Transit simple | |||
| JHR8314Q165 | us_hhs_psc_csat_psc_core_transit_sentiment | I13 | When you think about the Transit (Go!Card) service area, which of the following words come to mind? (Choose only three) | Transparent | transparent | Y | Checkbox, one-up vertical | Skip Logic Group* | Core_Transit sentiment | |
| Trustworthy | trustworthy | |||||||||
| Reliable | reliable | Randomize | ||||||||
| Inefficient | inefficient | |||||||||
| Bureaucratic | bureaucratic | |||||||||
| Customer service oriented | customer_service_oriented | |||||||||
| Innovative | innovative | |||||||||
| Conventional | conventional | |||||||||
| Inflexible | inflexible | |||||||||
| Relevant | relevant | |||||||||
| None of these | none_of_these | Mutually Exclusive | ||||||||
| JHR8314Q166 | us_hhs_psc_csat_psc_oe_core_transit_improvement | I14 | Do you have any other comments or recommendations for the Transit (Go!Card) service area? | N | Text area, no char limit | Skip Logic Group* | OE Core_Transit improvement | |||
| JHR8314Q167 | us_hhs_psc_csat_psc_core_transit_psc_recognize | I15 | Would you like to recognize any PSC partners by name? | N | Text area, no char limit | Skip Logic Group* | Core_Transit psc recognize |
Sheet 6: Custom Questions (12-7-18)
| Model Name | CSAT PSC |
|
||||||||
| Model ID | kVostYt4YVVRQ005UMgVJg4C | Underlined & Italicized: Re-order | ||||||||
| Partitioned | No | Pink: Addition | ||||||||
| Date | Blue: Reword | |||||||||
| QID | AP Question Tag | Skip From | Question Text | Answer Choices | Skip To | AP Answer Tag | Required Y/N |
Type | Special Instructions | CQ Label |
| JHR8314Q001 | us_hhs_psc_csat_psc_rank_1 | PSC’s goal is to be a trusted partner, commit to government efficiency, and support your agency’s mission. The following questions will help us understand how we are doing towards building that partnership. PSC has embraced five core values to live up to. Which of the following values do you consider to be most important in a trusted partner? Please rank 1-5 (Rank 1 is most important). Rank 1 |
Simplicity (we offer clean solutions to maximize value) | simplicity_we_offer_clean_solutions_to_maximize_value | Y | Drop down, select one | Rank Group* | Rank 1 | ||
| Partnership (we are bound to our customers and each other) | partnership_we_are_bound_to_our_customers_and_each_other | |||||||||
| Curiosity (we continually question) | curiosity_we_continually_question | |||||||||
| Passion (we inspire each other with our thirst for excellence in public service) | passion_we_inspire_each_other_with_our_thirst_for_excellence_in_public_service | |||||||||
| Impact (we accomplish amazing amounts of important work) | impact_we_accomplish_amazing_amounts_of_important_work | |||||||||
| JHR8314Q002 | us_hhs_psc_csat_psc_rank_2 | Rank 2 | Simplicity (we offer clean solutions to maximize value) | simplicity_we_offer_clean_solutions_to_maximize_value | N | Drop down, select one | Rank Group* | Rank 2 | ||
| Partnership (we are bound to our customers and each other) | partnership_we_are_bound_to_our_customers_and_each_other | |||||||||
| Curiosity (we continually question) | curiosity_we_continually_question | |||||||||
| Passion (we inspire each other with our thirst for excellence in public service) | passion_we_inspire_each_other_with_our_thirst_for_excellence_in_public_service | |||||||||
| Impact (we accomplish amazing amounts of important work) | impact_we_accomplish_amazing_amounts_of_important_work | |||||||||
| JHR8314Q003 | us_hhs_psc_csat_psc_rank_3 | Rank 3 | Simplicity (we offer clean solutions to maximize value) | simplicity_we_offer_clean_solutions_to_maximize_value | N | Drop down, select one | Rank Group* | Rank 3 | ||
| Partnership (we are bound to our customers and each other) | partnership_we_are_bound_to_our_customers_and_each_other | |||||||||
| Curiosity (we continually question) | curiosity_we_continually_question | |||||||||
| Passion (we inspire each other with our thirst for excellence in public service) | passion_we_inspire_each_other_with_our_thirst_for_excellence_in_public_service | |||||||||
| Impact (we accomplish amazing amounts of important work) | impact_we_accomplish_amazing_amounts_of_important_work | |||||||||
| JHR8314Q004 | us_hhs_psc_csat_psc_rank_4 | Rank 4 | Simplicity (we offer clean solutions to maximize value) | simplicity_we_offer_clean_solutions_to_maximize_value | N | Drop down, select one | Rank Group* | Rank 4 | ||
| Partnership (we are bound to our customers and each other) | partnership_we_are_bound_to_our_customers_and_each_other | |||||||||
| Curiosity (we continually question) | curiosity_we_continually_question | |||||||||
| Passion (we inspire each other with our thirst for excellence in public service) | passion_we_inspire_each_other_with_our_thirst_for_excellence_in_public_service | |||||||||
| Impact (we accomplish amazing amounts of important work) | impact_we_accomplish_amazing_amounts_of_important_work | |||||||||
| JHR8314Q005 | us_hhs_psc_csat_psc_rank_5 | Rank 5 | Simplicity (we offer clean solutions to maximize value) | simplicity_we_offer_clean_solutions_to_maximize_value | N | Drop down, select one | Rank Group* | Rank 5 | ||
| Partnership (we are bound to our customers and each other) | partnership_we_are_bound_to_our_customers_and_each_other | |||||||||
| Curiosity (we continually question) | curiosity_we_continually_question | |||||||||
| Passion (we inspire each other with our thirst for excellence in public service) | passion_we_inspire_each_other_with_our_thirst_for_excellence_in_public_service | |||||||||
| Impact (we accomplish amazing amounts of important work) | impact_we_accomplish_amazing_amounts_of_important_work | |||||||||
| JHR8314Q006 | us_hhs_psc_csat_psc_psc_core_values | Please rate your agreement with the following statements: I have seen indicators that PSC is striving for its core values of Simplicity, Partnership, Curiosity, Passion, and Impact. |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | PSC core values | |||
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q007 | us_hhs_psc_csat_psc_psc_act_in_best_interest | I can count on PSC to act in the best interests of the government. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | PSC act in best interest | |||
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q008 | us_hhs_psc_csat_psc_psc_trustworthy | I consider PSC to be trustworthy. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | PSC trustworthy | |||
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q009 | us_hhs_psc_csat_psc_psc_expectations | I am in alignment with PSC regarding service level expectations. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | PSC expectations | |||
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q010 | us_hhs_psc_csat_psc_psc_leader_in_tech | PSC is building offerings utilizing emerging technologies such as workflow and processing automation to streamline services and reduce costs. Are you aware of PSC’s leadership in the emerging technology arena? | Yes | yes | Y | Radio button, one-up vertical | PSC Leader in tech | |||
| No | no | |||||||||
| JHR8314Q011 | us_hhs_psc_csat_psc_oe_psc_improvement | While striving to live up to our core values, there are always areas for improvement. When thinking of your partnership with PSC, describe 1 or 2 opportunities/techniques you see to building a more trusted partnership with PSC. | N | Text area, no char limit | OE_PSC improvement | |||||
| JHR8314Q012 | us_hhs_psc_csat_psc_oe_psc_support_core_mission | With the current focus on innovation, effectiveness, and efficiency within the federal government, many agencies continue to “do more with less”. How can a business partner (like PSC) further support your agency’s core mission? | N | Text area, no char limit | OE_PSC support core mission | |||||
| JHR8314Q013 | us_hhs_psc_csat_psc_ss_provider_other | Have you or do you use another Shared Service provider besides PSC? | Yes | A | yes | Y | Radio button, one-up vertical | Skip Logic Group* | SS provider other | |
| No | no | |||||||||
| JHR8314Q014 | us_hhs_psc_csat_psc_oe_ss_provider_other_compare | A | How does PSC compare to the other Shared Service provider you have used? | N | Text area, no char limit | Skip Logic Group* | OE_SS provider other compare | |||
| JHR8314Q015 | us_hhs_psc_csat_psc_psc_core_areas | As you may be aware of, PSC provides 70+ unique service offerings in 9 core areas. We would like to dive in to just a few of our core areas to gain your feedback for continuous improvement and align expectations. We appreciate your constructive feedback. Please select which of the following PSC services you currently use. | Travel | A2, A3, A4, A5, A6, A7, A8, A9, A10, A11, A12, A13, A14, A15 | travel | Y | Checkbox, one-up vertical | Skip Logic Group* | PSC Core areas | |
| Finance | B2, B3, B4, B5, B6, B7, B8, B9, B10, B11, B12, B13, B14, B15, B16, B17, B18 | finance | ||||||||
| Procurement | C2, C3, C4, C5, C6, C7, C8, C9, C10, C11, C12, C13, C14, C15, C16, C17, C18 | procurement | ||||||||
| Grants | D2, D3, D4, D5, D6, D7, D8, D9, D10, D11, D12, D13, D14, D15, D16 | grants | ||||||||
| Facility Management | E2, E3, E4, E5, E6, E7, E8, E9, E10, E11, E12, E13, E14, E15, E16, E17, E18 | facility_management | ||||||||
| Records Management / Document Conversion | F2, F3, F4, F5, F6, F7, F8, F9, F10, F11, F12, F13, F14, F15, F16, F17, F18 | records_management_document_conversion | ||||||||
| Occupational Health | G2, G3, G4, G5, G6, G7, G8, G9, G10, G11, G12, G13, G14, G15, G16, G17 | occupational_health | ||||||||
| HHS Regional Support | H2, H3, H4, H5, H6, H7, H8, H9, H10, H11, H12, H13, H14, H15, H16, H17 | hhs_regional_support | ||||||||
| Transit (Go!Card) | I2, I3, I4, I5, I6, I7, I8, I9, I10, I11, I12, I13, I14, I15 | transit_gocard | ||||||||
| JHR8314Q016 | us_hhs_psc_csat_psc_core_travel_value_add | A2 | Travel Our basic Travel account management services includes Tier 1 Help Desk, Travel systems operation, administration, and maintenance; Tier 2 issues escalation, Troubleshooting system and document technical issues, Policy development and consultation, Basic Travel training, Communication templates and job aids, Basic Travel reporting and external reporting, Compliance monitoring, and Customer and partner liaison and coordination. Based specifically on our basic Travel services, please indicate your agreement with the following: |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Travel value add | |
| 2 | 2 | |||||||||
| Travel service offerings are value-add to my agency. | 3 | 3 | ||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q017 | us_hhs_psc_csat_psc_core_travel_cost_effective | A3 | Travel service offerings are cost-effective (in this instance, cost effective means my needs are met at a reasonable cost). | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Travel cost effective | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q018 | us_hhs_psc_csat_psc_core_travel_rates | A4 | Travel rates were provided upfront and I understood what services I would receive at those rates. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Travel rates | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q019 | us_hhs_psc_csat_psc_core_travel_clear_method | A5 | The Travel service method was clear and any questions I had were answered to my satisfaction. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Travel clear method | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q020 | us_hhs_psc_csat_psc_core_travel_responsive_psc_partner | A6 | My PSC partner in this Travel service area is responsive. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Travel responsive psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q021 | us_hhs_psc_csat_psc_core_travel_communication | A7 | I was informed of the process, any delays, and received follow up communication. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Travel communication | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q022 | us_hhs_psc_csat_psc_core_travel_timely_resolution | A8 | Any issues I encountered in this Travel area were resolved in a timely manner. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Travel timely resolution | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q023 | us_hhs_psc_csat_psc_core_travel_trust_psc_partner | A9 | I trust my PSC partner in this Travel service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Travel trust psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q024 | us_hhs_psc_csat_psc_core_travel_meets_my_needs | A10 | My partner understands my mission needs and is interested in meeting my needs. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Travel meets my needs | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q025 | us_hhs_psc_csat_psc_core_travel_choose_psc | A11 | Given a choice, I would choose PSC as a partner for this area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Travel choose psc | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q026 | us_hhs_psc_csat_psc_core_travel_simple | A12 | Understanding that there are some inherent codes and regulations PSC must follow as a Federal entity, please indicate your agreement with the following statement: The processes, tools, and approaches used by PSC are as simple and logical as possible. |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Travel simple | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | A1 | 4 | ||||||||
| Strongly Agree=5 | A1 | strongly_agree5 | ||||||||
| JHR8314Q027 | us_hhs_psc_csat_psc_oe_core_travel_simple | A1 | Please share an example of your experience working with PSC for the Travel service area that demonstrates how the process was simple and logical | N | Text area, no char limit | Skip Logic Group* | OE Core_Travel simple | |||
| JHR8314Q028 | us_hhs_psc_csat_psc_core_travel_sentiment | A13 | When you think about this specific Travel service area, which of the following words come to mind? (Choose only three) | Transparent | transparent | Y | Checkbox, one-up vertical | Skip Logic Group* | Core_Travel sentiment | |
| Trustworthy | trustworthy | |||||||||
| Reliable | reliable | Randomize | ||||||||
| Inefficient | inefficient | |||||||||
| Bureaucratic | bureaucratic | |||||||||
| Customer service oriented | customer_service_oriented | |||||||||
| Innovative | innovative | |||||||||
| Conventional | conventional | |||||||||
| Inflexible | inflexible | |||||||||
| Relevant | relevant | |||||||||
| None of these | none_of_these | Mutually Exclusive | ||||||||
| JHR8314Q029 | us_hhs_psc_csat_psc_oe_core_travel_improvement | A14 | Do you have any other comments or recommendations for the Travel service area? | N | Text area, no char limit | Skip Logic Group* | OE Core_Travel improvement | |||
| JHR8314Q030 | us_hhs_psc_csat_psc_oe_core_travel_psc_recognize | A15 | Would you like to recognize any PSC Travel partners by name? | N | Text area, no char limit | Skip Logic Group* | OE Core_Travel psc recognize | |||
| JHR8314Q031 | us_hhs_psc_csat_psc_core_finance_value_add | B2 | Financial Services PSC specializes in the analysis and reporting of accounting data, preparation and distribution of financial reports, audited financial statements, financial statement notes, and supplemental information. Based specifically on our basic finance services, please indicate your agreement with the following: |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Finance value add | |
| 2 | 2 | |||||||||
| Financial Services offerings are value-add to my agency. | 3 | 3 | ||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q032 | us_hhs_psc_csat_psc_core_finance_cost_effective | B3 | Financial Services offerings are cost-effective (in this instance, cost effective means my needs are met at a reasonable cost). | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Finance cost effective | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q033 | us_hhs_psc_csat_psc_core_finance_rates | B4 | Financial Services rates were provided upfront and I understood what services I would receive at those rates. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Finance rates | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q034 | us_hhs_psc_csat_psc_core_finance_clear_method | B5 | The finance services method was clear and any questions I had were answered to my satisfaction. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Finance clear method | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q035 | us_hhs_psc_csat_psc_core_finance_responsive_psc_partner | B6 | My PSC partner in the Financial Services area is responsive. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Finance responsive psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q036 | us_hhs_psc_csat_psc_core_finance_communication | B7 | I was informed of the process, any delays, and received follow up communication. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Finance communication | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q037 | us_hhs_psc_csat_psc_core_finance_timely_resolution | B8 | Any issues I encountered in the Financial Services area were resolved in a timely manner. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Finance timely resolution | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q038 | us_hhs_psc_csat_psc_core_finance_trust_psc_partner | B9 | I trust my PSC partner in the Financial Services area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Finance trust psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q039 | us_hhs_psc_csat_psc_core_finance_meets_my_needs | B10 | My partner understands my mission needs and is interested in meeting my needs. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Finance meets my needs | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q040 | us_hhs_psc_csat_psc_core_finance_choose_psc | B11 | Given a choice, I would choose PSC as a partner for the Financial Services area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Finance choose psc | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q041 | us_hhs_psc_csat_psc_core_finance_sat_reports | B12 | I am satisfied with the quality of the data in the financial reports provided by this service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Finance sat reports | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q042 | us_hhs_psc_csat_psc_core_finance_audit_comfort | B13 | I felt confident going through an audit as a result of the services provided by the Financial Services area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Finance audit comfort | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q043 | us_hhs_psc_csat_psc_core_finance_analysis | B14 | The financial data analysis conducted with this service area was relevant and helped me make well informed decisions for my organization | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Finance analysis | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q044 | us_hhs_psc_csat_psc_core_finance_simple | B15 | Understanding that there are some inherent codes and regulations PSC must follow as a Federal entity, please indicate your agreement with the following statement: The processes, tools, and approaches used by PSC are as simple and logical as possible. |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Finance simple | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | B1 | 4 | ||||||||
| Strongly Agree=5 | B1 | strongly_agree5 | ||||||||
| JHR8314Q045 | us_hhs_psc_csat_psc_oe_core_finance_simple | B1 | Please share an example of your experience working with PSC for the Financial Services area that demonstrates how the process was simple and logical. | N | Text area, no char limit | Skip Logic Group* | OE Core_Finance simple | |||
| JHR8314Q046 | us_hhs_psc_csat_psc_core_finance_sentiment | B16 | When you think about the Financial Services area, which of the following words come to mind? (Choose only three) | Transparent | transparent | Y | Checkbox, one-up vertical | Skip Logic Group* | Core_Finance sentiment | |
| Trustworthy | trustworthy | |||||||||
| Reliable | reliable | Randomize | ||||||||
| Inefficient | inefficient | |||||||||
| Bureaucratic | bureaucratic | |||||||||
| Customer service oriented | customer_service_oriented | |||||||||
| Innovative | innovative | |||||||||
| Conventional | conventional | |||||||||
| Inflexible | inflexible | |||||||||
| Relevant | relevant | |||||||||
| None of these | none_of_these | Mutually Exclusive | ||||||||
| JHR8314Q047 | us_hhs_psc_csat_psc_oe_core_finance_improvement | B17 | Do you have any other comments or recommendations for the Financial Services area? | N | Text area, no char limit | Skip Logic Group* | OE Core_Finance improvement | |||
| JHR8314Q048 | us_hhs_psc_csat_psc_core_finance_psc_recognize | B18 | Would you like to recognize any PSC partners by name? | N | Text area, no char limit | Skip Logic Group* | Core_Finance psc recognize | |||
| JHR8314Q049 | us_hhs_psc_csat_psc_core_procurement_value_add | C2 | Procurement PSC provides comprehensive start-to-finish support for negotiated contracts, simplified acquisitions, and assisted acquisitions. Our certified acquisition professionals oversee the entire acquisition life cycle, including acquisition planning, soliciting and assessing offers, and negotiating, awarding, administering, and closing government contracts. Services offered include: PSC IDIQ Contract, HSPD12 Security Services, BPAs, Contract Vehicles, as well as Simplified and Negotiated. Based specifically on our basic Procurement services, please indicate your agreement with the following: |
1=Strongly Disagree | 1strongly_disagree | Y | Skip Logic Group* | Core_Procurement value add | ||
| 2 | 2 | |||||||||
| Procurement service offerings are value-add to my agency. | 3 | 3 | ||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q050 | us_hhs_psc_csat_psc_core_procurement_cost_effective | C3 | Procurement service offerings are cost-effective (in this instance, cost effective means my needs are met at a reasonable cost). | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Procurement cost effective | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q051 | us_hhs_psc_csat_psc_core_procurement_rates | C4 | Procurement rates were provided upfront and I understood what services I would receive at those rates. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Procurement rates | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q052 | us_hhs_psc_csat_psc_core_procurement_clear_method | C5 | The Procurement service method was clear and any questions I had were answered to my satisfaction. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Procurement clear method | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q053 | us_hhs_psc_csat_psc_core_procurement_responsive_psc_partner | C6 | My PSC partner in the Procurement service area is responsive. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Procurement responsive psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q054 | us_hhs_psc_csat_psc_core_procurement_communication | C7 | I was informed of the process, any delays, and received follow up communication. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Procurement communication | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q055 | us_hhs_psc_csat_psc_core_procurement_timely_resolution | C8 | Any issues I encountered in the Procurement service area were resolved in a timely manner. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Procurement timely resolution | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q056 | us_hhs_psc_csat_psc_core_procurement_trust_psc_partner | C9 | I trust my PSC partner in the Procurement service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Procurement trust psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q057 | us_hhs_psc_csat_psc_core_procurement_meets_my_needs | C10 | My partner understands my mission needs and is interested in meeting my needs. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Procurement meets my needs | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q058 | us_hhs_psc_csat_psc_core_procurement_choose_psc | C11 | Given a choice, I would choose PSC as a partner for Procurement. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Procurement choose psc | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q059 | us_hhs_psc_csat_psc_core_procurement_negotiate | C12 | I was able to better negotiate contracts for my organization as a result of the services provided by this service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Procurement negotiate | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q060 | us_hhs_psc_csat_psc_core_procurement_supported_by_service_area | C13 | I felt supported through the acquisition life-cycle by the Procurement service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Procurement supported by service area | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q061 | us_hhs_psc_csat_psc_core_procurement_add_services | C14 | I am interested in additional services where I could receive comprehensive contract administration support (defining requirements through vendor management). | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Procurement add services | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q062 | us_hhs_psc_csat_psc_core_procurement_simple | C15 | Understanding that there are some inherent codes and regulations PSC must follow as a Federal entity, please indicate your agreement with the following statement: The processes, tools, and approaches used by PSC are as simple and logical as possible. |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Procurement simple | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | C1 | 4 | ||||||||
| Strongly Agree=5 | C1 | strongly_agree5 | ||||||||
| JHR8314Q063 | us_hhs_psc_csat_psc_oe_core_procurement_simple | C1 | Please share an example of your experience working with PSC for the Procurement service area that demonstrates how the process was simple and logical. | N | Text area, no char limit | Skip Logic Group* | OE Core_Procurement simple | |||
| JHR8314Q064 | us_hhs_psc_csat_psc_core_procurement_sentiment | C16 | When you think about the Procurement service area, which of the following words come to mind? (Choose only three) | Transparent | transparent | Y | Checkbox, one-up vertical | Skip Logic Group* | Core_Procurement sentiment | |
| Trustworthy | trustworthy | |||||||||
| Reliable | reliable | Randomize | ||||||||
| Inefficient | inefficient | |||||||||
| Bureaucratic | bureaucratic | |||||||||
| Customer service oriented | customer_service_oriented | |||||||||
| Innovative | innovative | |||||||||
| Conventional | conventional | |||||||||
| Inflexible | inflexible | |||||||||
| Relevant | relevant | |||||||||
| None of these | none_of_these | Mutually Exclusive | ||||||||
| JHR8314Q065 | us_hhs_psc_csat_psc_oe_core_procurement_improvement | C17 | Do you have any other comments or recommendations for the Procurement service area? | N | Text area, no char limit | Skip Logic Group* | OE Core_Procurement improvement | |||
| JHR8314Q066 | us_hhs_psc_csat_psc_core_procurement_psc_recognize | C18 | Would you like to recognize any PSC partners by name? | N | Text area, no char limit | Skip Logic Group* | Core_Procurement psc recognize | |||
| JHR8314Q067 | us_hhs_psc_csat_psc_core_grants_value_add | D2 | Grants PSC administers one of only two civilian grant payment systems approved by the Chief Financial Officers Council. Our team has more than 35 years of experience providing federal agencies and grant recipients the tools to manage grant payment requests, and disbursement reporting activities. Based specifically on our basic Grants service, please indicate your agreement with the following: |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Grants value add | |
| 2 | 2 | |||||||||
| Grants service offerings are value-add to my agency. | 3 | 3 | ||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q068 | us_hhs_psc_csat_psc_core_grants_cost_effective | D3 | Grants service offerings are cost-effective (in this instance, cost effective means my needs are met at a reasonable cost). | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Grants cost effective | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q069 | us_hhs_psc_csat_psc_core_grants_rates | D4 | Grants rates were provided upfront and I understood what services I would receive at those rates. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Grants rates | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q070 | us_hhs_psc_csat_psc_core_grants_clear_method | D5 | The Grants service method was clear and any questions I had were answered to my satisfaction. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Grants clear method | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q071 | us_hhs_psc_csat_psc_core_grants_responsive_psc_partner | D6 | My PSC partner in the Grants service area is responsive. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Grants responsive psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q072 | us_hhs_psc_csat_psc_core_grants_communication | D7 | I was informed of the process, any delays, and received follow up communication. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Grants communication | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q073 | us_hhs_psc_csat_psc_core_grants_timely_resolution | D8 | Any issues I encountered in the Grants area were resolved in a timely manner. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Grants timely resolution | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q074 | us_hhs_psc_csat_psc_core_grants_trust_psc_partner | D9 | I trust my PSC partner in the Grants service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Grants trust psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q075 | us_hhs_psc_csat_psc_core_grants_meets_my_needs | D10 | My partner understands my mission needs and is interested in meeting my needs. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Grants meets my needs | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q076 | us_hhs_psc_csat_psc_core_grants_choose_psc | D11 | Given a choice, I would choose PSC as a partner for the Grants area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Grants choose psc | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q077 | us_hhs_psc_csat_psc_core_grants_customer_service | D12 | Customer service was responsive and representatives were able to answer all my questions in the Grants service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Grants customer service | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q078 | us_hhs_psc_csat_psc_core_grants_simple | D13 | Understanding that there are some inherent codes and regulations PSC must follow as a Federal entity, please indicate your agreement with the following statement: The processes, tools, and approaches used by PSC are as simple and logical as possible. |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Grants simple | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | D1 | 4 | ||||||||
| Strongly Agree=5 | D1 | strongly_agree5 | ||||||||
| JHR8314Q079 | us_hhs_psc_csat_psc_oe_core_grants_simple | D1 | Please share an example of your experience working with PSC for the Grants service area that demonstrates how the process was simple and logical | N | Text area, no char limit | Skip Logic Group* | OE Core_Grants simple | |||
| JHR8314Q080 | us_hhs_psc_csat_psc_core_grants_sentiment | D14 | When you think about the Grants service area, which of the following words come to mind? (Choose only three) | Transparent | transparent | Y | Checkbox, one-up vertical | Skip Logic Group* | Core_Grants sentiment | |
| Trustworthy | trustworthy | |||||||||
| Reliable | reliable | Randomize | ||||||||
| Inefficient | inefficient | |||||||||
| Bureaucratic | bureaucratic | |||||||||
| Customer service oriented | customer_service_oriented | |||||||||
| Innovative | innovative | |||||||||
| Conventional | conventional | |||||||||
| Inflexible | inflexible | |||||||||
| Relevant | relevant | |||||||||
| None of these | none_of_these | Mutually Exclusive | ||||||||
| JHR8314Q081 | us_hhs_psc_csat_psc_oe_core_grants_improvement | D15 | Do you have any other comments or recommendations for the Grants service area? | N | Text area, no char limit | Skip Logic Group* | OE Core_Grants improvement | |||
| JHR8314Q082 | us_hhs_psc_csat_psc_core_grants_psc_recognize | D16 | Would you like to recognize any PSC partners by name? | N | Text area, no char limit | Skip Logic Group* | Core_Grants psc recognize | |||
| JHR8314Q083 | us_hhs_psc_csat_psc_core_fm_value_add | E2 | Facility Management PSC serves in several facility-related roles. For this survey section, please focus only on: Building operations at 5600 Fishers Lane and the SW Complex Construction and project management support Based specifically on your engagement with PSC facilities team, please indicate your agreement with the following: |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_FM value add | |
| 2 | 2 | |||||||||
| Facility Management service offerings are value-add to my agency. | 3 | 3 | ||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q084 | us_hhs_psc_csat_psc_core_fm_cost_effective | E3 | Facility Management service offerings are cost-effective (in this instance, cost effective means my needs are met at a reasonable cost). | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_FM cost effective | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q085 | us_hhs_psc_csat_psc_core_fm_rates | E4 | Facility Management rates were provided upfront and I understood what services I would receive at those rates. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_FM rates | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q086 | us_hhs_psc_csat_psc_core_fm_clear_method | E5 | The Facility Management service method was clear and any questions I had were answered to my satisfaction. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_FM clear method | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q087 | us_hhs_psc_csat_psc_core_fm_responsive_psc_partner | E6 | My PSC partner in the Facility Management service area is responsive. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_FM responsive psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q088 | us_hhs_psc_csat_psc_core_fm_communication | E7 | I was informed of the process, any delays, and received follow up communication. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_FM communication | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q089 | us_hhs_psc_csat_psc_core_fm_timely_resolution | E8 | Any issues I encountered in this area were resolved in a timely manner. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_FM timely resolution | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q090 | us_hhs_psc_csat_psc_core_fm_trust_psc_partner | E9 | I trust my PSC partner in the Facility Management service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_FM trust psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q091 | us_hhs_psc_csat_psc_core_fm_meets_my_needs | E10 | My partner understands my mission needs and is interested in meeting my needs. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_FM meets my needs | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q092 | us_hhs_psc_csat_psc_core_fm_choose_psc | E11 | Given a choice, I would choose PSC as a partner for the Facility Management area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_FM choose psc | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q093 | us_hhs_psc_csat_psc_core_fm_sat_service | E12 | I am satisfied with the facilities management of this service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_FM Sat service | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q094 | us_hhs_psc_csat_psc_core_fm_staff | E13 | Staff are courteous and responsive when conducting maintenance on facilities. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, has don't know | Skip Logic Group* | Core_FM Staff | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| Does not apply | does_not_apply | |||||||||
| JHR8314Q095 | us_hhs_psc_csat_psc_core_fm_facilities | E14 | My facilities are in compliance with all safety requirements as a result of the work performed by the Facility Management service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_FM facilities | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q096 | us_hhs_psc_csat_psc_core_fm_simple | E15 | Understanding that there are some inherent codes and regulations PSC must follow as a Federal entity, please indicate your agreement with the following statement: The processes, tools, and approaches used by PSC are as simple and logical as possible. |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_FM simple | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | E1 | 4 | ||||||||
| Strongly Agree=5 | E1 | strongly_agree5 | ||||||||
| JHR8314Q097 | us_hhs_psc_csat_psc_oe_core_fm_simple | E1 | Please share an example of your experience working with PSC for the Facility Management service area that demonstrates how the process was simple and logical. | N | Text area, no char limit | Skip Logic Group* | OE Core_FM simple | |||
| JHR8314Q098 | us_hhs_psc_csat_psc_core_fm_sentiment | E16 | When you think about the Facility Management service area, which of the following words come to mind? (Choose only three) | Transparent | transparent | Y | Checkbox, one-up vertical | Skip Logic Group* | Core_FM sentiment | |
| Trustworthy | trustworthy | |||||||||
| Reliable | reliable | Randomize | ||||||||
| Inefficient | inefficient | |||||||||
| Bureaucratic | bureaucratic | |||||||||
| Customer service oriented | customer_service_oriented | |||||||||
| Innovative | innovative | |||||||||
| Conventional | conventional | |||||||||
| Inflexible | inflexible | |||||||||
| Relevant | relevant | |||||||||
| None of these | none_of_these | Mutually Exclusive | ||||||||
| JHR8314Q099 | us_hhs_psc_csat_psc_oe_core_fm_improvement | E17 | Do you have any other comments or recommendations for the Facility Management service area? | N | Text area, no char limit | Skip Logic Group* | OE Core_FM improvement | |||
| JHR8314Q100 | us_hhs_psc_csat_psc_core_fm_psc_recognize | E18 | Would you like to recognize any PSC partners by name? | N | Text area, no char limit | Skip Logic Group* | Core_FM psc recognize | |||
| JHR8314Q101 | us_hhs_psc_csat_psc_core_rmdc_value_add | F2 | Records Management / Document Conversion PSC's conversion experts assist your agency with the Presidential Directive on Managing Government Records, Freeze the Footprint Policy, and Data Center Consolidation Mandates. PSC provides expert advice to federal agencies who are seeking ways to improve information asset management while decreasing their physical footprint. Based specifically on our basic Records Management services, please indicate your agreement with the following: |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_RMDC value add | |
| 2 | 2 | |||||||||
| Records Management / Document Conversion service offerings are value-add to my agency. | 3 | 3 | ||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q102 | us_hhs_psc_csat_psc_core_rmdc_cost_effective | F3 | Records Management / Document Conversion service offerings are cost-effective (in this instance, cost effective means my needs are met at a reasonable cost). | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_RMDC cost effective | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q103 | us_hhs_psc_csat_psc_core_rmdc_rates | F4 | Records Management / Document Conversion rates were provided upfront and I understood what services I would receive at those rates. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_RMDC rates | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q104 | us_hhs_psc_csat_psc_core_rmdc_clear_method | F5 | The Records Management / Document Conversion service method was clear and any questions I had were answered to my satisfaction. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_RMDC clear method | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q105 | us_hhs_psc_csat_psc_core_rmdc_responsive_psc_partner | F6 | My PSC partner in this service area is responsive. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_RMDC responsive psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q106 | us_hhs_psc_csat_psc_core_rmdc_communication | F7 | I was informed of the process, any delays, and received follow up communication. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_RMDC communication | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q107 | us_hhs_psc_csat_psc_core_rmdc_timely_resolution | F8 | Any issues I encountered in the Records Management / Document Conversion area were resolved in a timely manner. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_RMDC timely resolution | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q108 | us_hhs_psc_csat_psc_core_rmdc_trust_psc_partner | F9 | I trust my PSC partner in the Records Management / Document Conversion service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_RMDC trust psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q109 | us_hhs_psc_csat_psc_core_rmdc_meets_my_needs | F10 | My partner understands my mission needs and is interested in meeting my needs. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_RMDC meets my needs | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q110 | us_hhs_psc_csat_psc_core_rmdc_success_erm | F11 | My transition to Electronic Records Management (ERM) was successful as a result of the work performed by the Records Management / Document Conversion service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_RMDC success ERM | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q111 | us_hhs_psc_csat_psc_core_rmdc_archive_customized | F12 | The archiving and organization of my files was customized to meet my needs. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_RMDC archive customized | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q112 | us_hhs_psc_csat_psc_core_rmdc_time_complete_project | F13 | The overall quality and time to complete the project met or exceeded our expectations. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_RMDC time complete project | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q113 | us_hhs_psc_csat_psc_core_rmdc_meets_needs_off_site | F14 | The Records Management / Document Conversion service area met my needs by accommodating scanning of documents off site and as needed for various projects. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_RMDC meets needs off site | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q114 | us_hhs_psc_csat_psc_core_rmdc_simple | F15 | Understanding that there are some inherent codes and regulations PSC must follow as a Federal entity, please indicate your agreement with the following statement: The processes, tools, and approaches used by PSC are as simple and logical as possible. |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_RMDC simple | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | F1 | 4 | ||||||||
| Strongly Agree=5 | F1 | strongly_agree5 | ||||||||
| JHR8314Q115 | us_hhs_psc_csat_psc_oe_core_rmdc_simple | F1 | Please share an example of your experience working with PSC for the Records Management / Document Conversion service area that demonstrates how the process was simple and logical. | N | Text area, no char limit | Rank Group* | OE Core_RMDC simple | |||
| JHR8314Q116 | us_hhs_psc_csat_psc_core_rmdc_sentiment | F16 | When you think about the Records Management / Document Conversion service area, which of the following words come to mind? (Choose only three) | Transparent | transparent | Y | Checkbox, one-up vertical | Skip Logic Group* | Core_RMDC sentiment | |
| Trustworthy | trustworthy | |||||||||
| Reliable | reliable | Randomize | ||||||||
| Inefficient | inefficient | |||||||||
| Bureaucratic | bureaucratic | |||||||||
| Customer service oriented | customer_service_oriented | |||||||||
| Innovative | innovative | |||||||||
| Conventional | conventional | |||||||||
| Inflexible | inflexible | |||||||||
| Relevant | relevant | |||||||||
| None of these | none_of_these | Mutually Exclusive | ||||||||
| JHR8314Q117 | us_hhs_psc_csat_psc_oe_core_rmdc_improvement | F17 | Do you have any other comments or recommendations for the Records Management / Document Conversion service area? | N | Text area, no char limit | Skip Logic Group* | OE Core_RMDC improvement | |||
| JHR8314Q118 | us_hhs_psc_csat_psc_core_rmdc_psc_recognize | F18 | Would you like to recognize any PSC partners by name? | N | Text area, no char limit | Skip Logic Group* | Core_RMDC psc recognize | |||
| JHR8314Q119 | us_hhs_psc_csat_psc_core_och_value_add | G2 | Occupational Health PSC offers Behavioral Health Services including Employee Assistance Programs, Work/life programs, and Organizational Leadership and Development services; Clinical Health Services; and Environmental Health and Safety Services. Our services include: Automated external defibrillator, Employee assistance program, Environmental Health and safety, FedStrive, Health clients, Medical Employability, Medical surveillance, Organizational development and leadership, Psychological testing and evaluation, Wellness and health promotion, Work/Life, and Workers compensation management. Based specifically on our basic Federal Occupational Health (FOH) services, please indicate your agreement with the following: |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_OCH value add | |
| 2 | 2 | |||||||||
| Occupational Health service offerings are value-add to my agency. | 3 | 3 | ||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q120 | us_hhs_psc_csat_psc_core_och_cost_effective | G3 | Occupational Health service offerings are cost-effective (in this instance, cost effective means my needs are met at a reasonable cost). | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_OCH cost effective | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q121 | us_hhs_psc_csat_psc_core_och_rates | G4 | Occupational Health rates were provided upfront and I understood what services I would receive at those rates. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_OCH rates | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q122 | us_hhs_psc_csat_psc_core_och_clear_method | G5 | The Occupational Health service method was clear and any questions I had were answered to my satisfaction. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_OCH clear method | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q123 | us_hhs_psc_csat_psc_core_och_responsive_psc_partner | G6 | My PSC partner in the Occupational Health service area is responsive. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_OCH responsive psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q124 | us_hhs_psc_csat_psc_core_och_communication | G7 | I was informed of the process, any delays, and received follow up communication. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_OCH communication | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q125 | us_hhs_psc_csat_psc_core_och_timely_resolution | G8 | Any issues I encountered in the Occupational Health area were resolved in a timely manner. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_OCH timely resolution | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q126 | us_hhs_psc_csat_psc_core_och_trust_psc_partner | G9 | I trust my PSC partner in the Occupational Health service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_OCH trust psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q127 | us_hhs_psc_csat_psc_core_och_meets_my_needs | G10 | My partner understands my mission needs and is interested in meeting my needs. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_OCH meets my needs | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q128 | us_hhs_psc_csat_psc_core_och_choose_psc | G11 | Given a choice, I would choose PSC as a partner for the Occupational Health area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_OCH choose psc | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q129 | us_hhs_psc_csat_psc_core_och_clear_process_understand | G12 | I have a clear understanding of the services provided by the Occupational Health service area and know how to access them. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_OCH clear process understand | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q130 | us_hhs_psc_csat_psc_core_och_relevant_services | G13 | The services provided by the Occupational Health service area are relevant and add value to my team. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_OCH relevant services | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q131 | us_hhs_psc_csat_psc_core_och_simple | G14 | Understanding that there are some inherent codes and regulations PSC must follow as a Federal entity, please indicate your agreement with the following statement: The processes, tools, and approaches used by PSC are as simple and logical as possible. |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_OCH simple | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | G1 | 4 | ||||||||
| Strongly Agree=5 | G1 | strongly_agree5 | ||||||||
| JHR8314Q132 | us_hhs_psc_csat_psc_oe_core_och_simple | G1 | Please share an example of your experience working with PSC for the Occupational Health service area that demonstrates how the process was simple and logical. | N | Text area, no char limit | Skip Logic Group* | OE Core_OCH simple | |||
| JHR8314Q133 | us_hhs_psc_csat_psc_core_och_sentiment | G15 | When you think about the Occupational Health service area, which of the following words come to mind? (Choose only three) | Transparent | transparent | Y | Checkbox, one-up vertical | Skip Logic Group* | Core_OCH sentiment | |
| Trustworthy | trustworthy | |||||||||
| Reliable | reliable | Randomize | ||||||||
| Inefficient | inefficient | |||||||||
| Bureaucratic | bureaucratic | |||||||||
| Customer service oriented | customer_service_oriented | |||||||||
| Innovative | innovative | |||||||||
| Conventional | conventional | |||||||||
| Inflexible | inflexible | |||||||||
| Relevant | relevant | |||||||||
| None of these | none_of_these | Mutually Exclusive | ||||||||
| JHR8314Q134 | us_hhs_psc_csat_psc_oe_core_och_improvement | G16 | Do you have any other comments or recommendations for the Occupational Health service area? | N | Text area, no char limit | Skip Logic Group* | OE Core_OCH improvement | |||
| JHR8314Q135 | us_hhs_psc_csat_psc_core_och_psc_recognize | G17 | Would you like to recognize any PSC/FOH partners by name? | N | Text area, no char limit | Skip Logic Group* | Core_OCH psc recognize | |||
| JHR8314Q136 | us_hhs_psc_csat_psc_core_regional_suprt_value_add | H2 | HHS Regional Support PSC Regional Support serves as a strategic partner with Operating Divisions (OpDivs) and Staff Divisions (StaffDivs) located in HHS Regional Offices, providing access to a full range of operational support services to include facilities management, mail operations, physical security support, personal property management, and more. Based specifically on our basic HHS Regional Support services, please indicate your agreement with the following: |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_regional suprt value add | |
| 2 | 2 | |||||||||
| HHS Regional Support service offerings are value-add to my agency. | 3 | 3 | ||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q137 | us_hhs_psc_csat_psc_core_regional_suprt_cost_effective | H3 | HHS Regional Support service offerings are cost-effective (in this instance, cost effective means my needs are met at a reasonable cost). | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_regional suprt cost effective | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q138 | us_hhs_psc_csat_psc_core_regional_suprt_rates | H4 | HHS Regional Support rates were provided upfront and I understood what services I would receive at those rates. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_regional suprt rates | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q139 | us_hhs_psc_csat_psc_core_regional_suprt_clear_method | H5 | The service method was clear and any questions I had were answered to my satisfaction. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_regional suprt clear method | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q140 | us_hhs_psc_csat_psc_core_regional_suprt_responsive_psc_partner | H6 | My PSC partner in the HHS Regional Support service area is responsive. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_regional suprt responsive psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q141 | us_hhs_psc_csat_psc_core_regional_suprt_communication | H7 | I was informed of the process, any delays, and received follow up communication. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_regional suprt communication | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q142 | us_hhs_psc_csat_psc_core_regional_suprt_timely_resolution | H8 | Any issues I encountered in the HHS Regional Support area were resolved in a timely manner. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_regional suprt timely resolution | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q143 | us_hhs_psc_csat_psc_core_regional_suprt_trust_psc_partner | H9 | I trust my PSC partner in the HHS Regional Support service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_regional suprt trust psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q144 | us_hhs_psc_csat_psc_core_regional_suprt_meets_my_needs | H10 | My partner understands my mission needs and is interested in meeting my needs. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_regional suprt meets my needs | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q145 | us_hhs_psc_csat_psc_core_regional_suprt_choose_psc | H11 | Given a choice, I would choose PSC as a partner for the HHS Regional Support area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_regional suprt choose psc | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q146 | us_hhs_psc_csat_psc_core_regional_suprt_valuable_support | H12 | The HHS Regional Support service area provides me with valuable support in running my day to day operations. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_regional suprt valuable support | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q147 | us_hhs_psc_csat_psc_core_regional_suprt_day_to_day_ease | H13 | The services provided by the HHS Regional Support area make the day to day activities in my organization run more efficiently. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_regional suprt day to day ease | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q148 | us_hhs_psc_csat_psc_core_regional_suprt_simple | H14 | Understanding that there are some inherent codes and regulations PSC must follow as a Federal entity, please indicate your agreement with the following statement: The processes, tools, and approaches used by PSC are as simple and logical as possible. |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_regional suprt simple | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | H1 | 4 | ||||||||
| Strongly Agree=5 | H1 | strongly_agree5 | ||||||||
| JHR8314Q149 | us_hhs_psc_csat_psc_oe_core_regional_suprt_simple | H1 | Please share an example of your experience working with PSC for the HHS Regional Support service area that demonstrates how the process was simple and logical. | N | Text area, no char limit | Skip Logic Group* | OE Core_regional suprt simple | |||
| JHR8314Q150 | us_hhs_psc_csat_psc_core_regional_suprt_sentiment | H15 | When you think about the HHS Regional Support service area, which of the following words come to mind? (Choose only three) | Transparent | transparent | Y | Checkbox, one-up vertical | Skip Logic Group* | Core_regional suprt sentiment | |
| Trustworthy | trustworthy | |||||||||
| Reliable | reliable | Randomize | ||||||||
| Inefficient | inefficient | |||||||||
| Bureaucratic | bureaucratic | |||||||||
| Customer service oriented | customer_service_oriented | |||||||||
| Innovative | innovative | |||||||||
| Conventional | conventional | |||||||||
| Inflexible | inflexible | |||||||||
| Relevant | relevant | |||||||||
| None of these | none_of_these | Mutually Exclusive | ||||||||
| JHR8314Q151 | us_hhs_psc_csat_psc_oe_core_regional_suprt_improvement | H16 | Do you have any other comments or recommendations for the HHS Regional Support service area? | N | Text area, no char limit | Skip Logic Group* | OE Core_regional suprt improvement | |||
| JHR8314Q152 | us_hhs_psc_csat_psc_core_regional_suprt_psc_recognize | H17 | Would you like to recognize any PSC partners by name? | N | Text area, no char limit | Skip Logic Group* | Core_regional suprt psc recognize | |||
| JHR8314Q153 | us_hhs_psc_csat_psc_core_transit_value_add | I2 | Transit (Go!Card) PSC offers a turnkey subsidy program management service. Customers can seamlessly enroll employees, quickly distribute benefits, only pay for funds used, and easily manage and monitor their transit subsidy benefits program freeing up resources, time, and budgets to focus on core mission activities. Based specifically on our basic Transit service, please indicate your agreement with the following: |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Transit value add | |
| 2 | 2 | |||||||||
| Transit (Go!Card) service offerings are value-add to my agency. | 3 | 3 | ||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q154 | us_hhs_psc_csat_psc_core_transit_cost_effective | I3 | Transit (Go!Card) service offerings are cost-effective (in this instance, cost effective means my needs are met at a reasonable cost). | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Transit cost effective | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q155 | us_hhs_psc_csat_psc_core_transit_rates | I4 | Transit (Go!Card) rates were provided upfront and I understood what services I would receive at those rates. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Transit rates | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q156 | us_hhs_psc_csat_psc_core_transit_clear_method | I5 | The Transit (Go!Card) service method was clear and any questions I had were answered to my satisfaction. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Transit clear method | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q157 | us_hhs_psc_csat_psc_core_transit_responsive_psc_partner | I6 | My PSC partner in the Transit (Go!Card) service area is responsive. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Transit responsive psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q158 | us_hhs_psc_csat_psc_core_transit_communication | I7 | I was informed of the process, any delays, and received follow up communication. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Transit communication | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q159 | us_hhs_psc_csat_psc_core_transit_timely_resolution | I8 | Any issues I encountered in this area were resolved in a timely manner. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Transit timely resolution | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q160 | us_hhs_psc_csat_psc_core_transit_trust_psc_partner | I9 | I trust my PSC partner in the Transit (Go!Card) service area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Transit trust psc partner | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q161 | us_hhs_psc_csat_psc_core_transit_meets_my_needs | I10 | My partner understands my mission needs and is interested in meeting my needs. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Transit meets my needs | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q162 | us_hhs_psc_csat_psc_core_transit_choose_psc | I11 | Given a choice, I would choose PSC as a partner for the Transit (Go!Card) area. | 1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Transit choose psc | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | 4 | |||||||||
| Strongly Agree=5 | strongly_agree5 | |||||||||
| JHR8314Q163 | us_hhs_psc_csat_psc_core_transit_simple | I12 | Understanding that there are some inherent codes and regulations PSC must follow as a Federal entity, please indicate your agreement with the following statement: The processes, tools, and approaches used by PSC are as simple and logical as possible. |
1=Strongly Disagree | 1strongly_disagree | Y | Radio button, scale, no don't know | Skip Logic Group* | Core_Transit simple | |
| 2 | 2 | |||||||||
| 3 | 3 | |||||||||
| 4 | I1 | 4 | ||||||||
| Strongly Agree=5 | I1 | strongly_agree5 | ||||||||
| JHR8314Q164 | us_hhs_psc_csat_psc_oe_core_transit_simple | I1 | Please share an example of your experience working with PSC for the Transit (Go!Card) service area that demonstrates how the process was simple and logical. | N | Text area, no char limit | Skip Logic Group* | OE Core_Transit simple | |||
| JHR8314Q165 | us_hhs_psc_csat_psc_core_transit_sentiment | I13 | When you think about the Transit (Go!Card) service area, which of the following words come to mind? (Choose only three) | Transparent | transparent | Y | Checkbox, one-up vertical | Skip Logic Group* | Core_Transit sentiment | |
| Trustworthy | trustworthy | |||||||||
| Reliable | reliable | Randomize | ||||||||
| Inefficient | inefficient | |||||||||
| Bureaucratic | bureaucratic | |||||||||
| Customer service oriented | customer_service_oriented | |||||||||
| Innovative | innovative | |||||||||
| Conventional | conventional | |||||||||
| Inflexible | inflexible | |||||||||
| Relevant | relevant | |||||||||
| None of these | none_of_these | Mutually Exclusive | ||||||||
| JHR8314Q166 | us_hhs_psc_csat_psc_oe_core_transit_improvement | I14 | Do you have any other comments or recommendations for the Transit (Go!Card) service area? | N | Text area, no char limit | Skip Logic Group* | OE Core_Transit improvement | |||
| JHR8314Q167 | us_hhs_psc_csat_psc_core_transit_psc_recognize | I15 | Would you like to recognize any PSC partners by name? | N | Text area, no char limit | Skip Logic Group* | Core_Transit psc recognize |
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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