30705 Q_PSCMilestone_Web_Browse_New Feedback Survey_20180430

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Overview

Welcome and Thank You Text
WelcomeTY_2.8.18
Model Qsts
Current CQs
CQs (12-15-14)

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Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thank you for being a valuable PSC partner. Please take a few minutes to tell us how we are doing and where we can improve, to ensure you have the best experience possible.			Thank you for taking our survey - and for helping us serve you better. We appreciate your input!

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Sheet 2: WelcomeTY_2.8.18

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thank you for your recent purchase from PSC. Please take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible. Thank you for being a valuable PSC partner. Please take a few minutes to tell us how we are doing and where we can improve, to ensure you have the best experience possible.			Thank you for taking our survey - and for helping us serve you better. We appreciate your input!

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Sheet 3: Model Qsts

Model Name: PSC MileStone Survey
Model ID		BYYwwBNdAwN15hoYBoRAxA4C
Partitioned: No
Date: 5/30/2014
	Label	Satisfaction Questions
		CUSTOMER SATISFACTION
	MQ Label
		Satisfaction
	Satisfaction - Overall	What is your overall satisfaction with this service experience? (1=Very Dissatisfied, 10=Very Satisfied)
	Satisfaction - Expectations	How well did this service experience meet your expectations? (1=Falls Short, 10=Exceeds)
	Satisfaction - Ideal	How does this experience compare to your idea of an ideal service experience? (1=Not Very Close, 10=Very Close)

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Sheet 4: Current CQs

Model Name	PSC Milestone Survey				Red & Strike-Through: Delete
Model ID	BYYwwBNdAwN15hoYBoRAxA4C				Underlined & Italicized: Re-order
Partitioned	NO				Pink: Addition
Date	5/30/2014				Blue: Reword
QID	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
	Thinking about your entire experience in acquiring this product/service from PSC, please answer the following:
NMS5280Q001		The quality of information provided.	Excellent = 10		Y	Radio button, scale, no don't know		Info Quality
			9
			8
			7
			6
			5
			4
			3
			2
			Poor = 1
NMS5280Q002		The timeliness of information provided.	Excellent = 10		Y	Radio button, scale, no don't know		Timeliness
			9
			8
			7
			6
			5
			4
			3
			2
			Poor = 1
NMS5280Q003		The availability of customer service support.	Excellent = 10		Y	Radio button, scale, no don't know		Availability
			9
			8
			7
			6
			5
			4
			3D34:I35D32:I35D35:D39
			2
			Poor = 1
NMS5280Q004		The quality of customer service support	Excellent = 10		Y	Radio button, scale, no don't know		Quality
			9
			8
			7
			6
			5
			4
			3
			2
			Poor = 1
NMS5280Q005		What could we have done to improve your experience with this process?			N	Text area, no char limit		OE_Improvement
NMS5280Q006		If we may contact you regarding your experience with this product or service, please provide your name, email address, and agency affiliation. Name:			N	Text field, <100 char	Multiple Lists Group*	OE_Follow Up Name
NMS5280Q007		E-mail:			N	Text field, <100 char	Multiple Lists Group*	OE_Follow Up Email

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Sheet 5: CQs (12-15-14)

Model Name	PSC Milestone Survey				Red & Strike-Through: Delete
Model ID	BYYwwBNdAwN15hoYBoRAxA4C				Underlined & Italicized: Re-order
Partitioned	NO				Pink: Addition
Date	5/30/2014				Blue: Reword
QID	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
	Thinking about your entire experience in acquiring this product/service from PSC, please answer the following:
NMS5280Q001		The quality of information provided by PSC.	Excellent = 10		Y	Radio button, scale, no don't know		Info Quality
			9
			8
			7
			6
			5
			4
			3
			2
			Poor = 1
NMS5280Q002		The timeliness of information provided by PSC.	Excellent = 10		Y	Radio button, scale, no don't know		Timeliness
			9
			8
			7
			6
			5
			4
			3
			2
			Poor = 1
NMS5280Q003		The availability of customer service support.	Excellent = 10		Y	Radio button, scale, no don't know		Availability
			9
			8
			7
			6
			5
			4
			3D34:I35D32:I35D35:D39
			2
			Poor = 1
NMS5280Q004		The quality of customer service support	Excellent = 10		Y	Radio button, scale, no don't know		Quality
			9
			8
			7
			6
			5
			4
			3
			2
			Poor = 1
NMS5280Q005		What could we have done to improve your experience with this process?			N	Text area, no char limit		OE_Improvement
NMS5280Q006		If we may contact you regarding your experience with this product or service, please provide your name, email address, and agency affiliation. Name:			N	Text field, <100 char	Multiple Lists Group*	OE_Follow Up Name
NMS5280Q007		E-mail:			N	Text field, <100 char	Multiple Lists Group*	OE_Follow Up Email