Form 30709 Forest Service Functional 20181002_DOT (1)

E-Government Website Customer Satisfaction Surveys

Forest Service Functional 20181002_DOT (1).xlsx

Mapping and Questionnaire Documents IA 30709 A2 (USDA)

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
WelcomeThankYouText (10-1-18)
Model Questions
Custom Questions
CQs (10-2-18)


Sheet 1: Welcome and Thank You Text


The text you see here will appear at the top and bottom of your survey, examples below.


Default text is included and you may modify this text as needed.








Welcome and Thank You Text








Welcome Text







Thank you for visiting We hope you enjoyed your visit to [CampSiteName SITENAME].The feedback that you provide via this survey will help the Forest Service make improvements to this recreation site. We appreciate your feedback on our service to the users of our recreation sites. This brief survey will help us improve our service to visitors like you.

Please take a few minutes to answer some questions about your experience, which are essential in helping us improve this facility.





































Thank You Text







Thank you for taking our survey - and for helping us serve you better.




































Example Desktop





























































































































































Sheet 2: WelcomeThankYouText (10-1-18)


The text you see here will appear at the top and bottom of your survey, examples below.


Default text is included and you may modify this text as needed.








Welcome and Thank You Text








Welcome Text







Thank you for visiting [CampSiteName]. www.fs.fed.us. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. The feedback that you provide via this survey will help the Forest Service make improvements to this recreation site.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible. Please take a few minutes to answer some questions about your experience, which are essential in helping us improve this facility.





































Thank You Text







Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.





































Example Desktop





























































































































































Sheet 3: Model Questions

Model Name
Forest Service Functional



Red & Strike-Through: Delete
Model ID
AgxYRM59tw5EJV5BdtgJ0g4C



Underlined & Italicized: Re-order
Partitioned
No



Pink: Addition
Date







Model Version
NA



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors




























































































































































































































Sheet 4: Custom Questions

Model Name

Forest Service Functional


Red & Strike-Through: Delete


Model ID

AgxYRM59tw5EJV5BdtgJ0g4C


Underlined & Italicized: Re-order

Partitioned

No


Pink: Addition

Date





Blue: Reword













QID AP Question Tag Skip From Question Text Answer Choices Skip To AP Answer Tag Required
Y/N
Type Special Instructions CQ Label
JHR8237Q001

Was information about recreation at this site easy to find and complete? Very much so; both easy to find and complete

Y Radio button, one-up vertical
Site Information




Sort of; easy to find, but what I found was either not complete or not accurate









Sort of; it wasn’t as easy to find as I’d like but what I got was complete









Not at all; neither easy to find or complete









Not applicable





JHR8237Q002

Were restrooms at the site clean and well maintained? Yes, very much so

Y Radio button, one-up vertical
Restrooms




Mostly, yes









Mostly, no









Not at all









Not applicable





JHR8237Q003

Were garbage containers at the site in good repair? Yes, very much so

Y Radio button, one-up vertical
Garbage Containers




Mostly, yes









Mostly, no









Not at all









Not applicable





JHR8237Q004

Were the recreation facilities for this site in good condition? Yes, very much so

Y Radio button, one-up vertical
Recreation Facilities_Condition




Mostly, yes









Mostly, no









Not at all









Not applicable





JHR8237Q005

Was the recreation site free of litter? Yes, very much so

Y Radio button, one-up vertical
Recreation Facilities_Litter




Mostly, yes









Mostly, no









Not at all









Not applicable





JHR8237Q006

Was there any damage to the recreation site from visitor use? None

Y Radio button, one-up vertical
Recreation Site Damage




A little damage









Quite a bit of user damage









A lot of damage









Not applicable





JHR8237Q007

Were regulations governing use of the site available and appropriately enforced? Yes, very much so

Y Radio button, one-up vertical
Regulation Enforcement




Mostly, yes









Mostly, no









Not at all









Not applicable





JHR8237Q008

Were agency staff, volunteers, and concessionaires respectful, courteous, and helpful during your visit? Yes, very much so

Y Radio button, one-up vertical
Staff Respectful




Mostly, yes









Mostly, no









Not at all









Not applicable





JHR8237Q009

Was your recreation experience enjoyable and was the natural setting appropriate? Yes, very much so

Y Radio button, one-up vertical
Enjoyable Experience




Mostly, yes









Mostly, no









Not at all









Not applicable





JHR8237Q010

Did you have any safety concerns about the facility condition? No concerns at all

Y Radio button, one-up vertical
Safety




Minor









Major









Not applicable






Sheet 5: CQs (10-2-18)

Model Name

Forest Service Functional


Red & Strike-Through: Delete


Model ID

AgxYRM59tw5EJV5BdtgJ0g4C


Underlined & Italicized: Re-order

Partitioned

No


Pink: Addition

Date





Blue: Reword













QID AP Question Tag Skip From Question Text Answer Choices Skip To AP Answer Tag Required
Y/N
Type Special Instructions CQ Label
JHR8237Q001

Was information about recreation at this site easy to find and complete? Very much so; both easy to find and complete

Y Radio button, one-up vertical
Site Information




Sort of; easy to find, but what I found was either not complete or not accurate









Sort of; it wasn’t as easy to find as I’d like but what I got was complete









Not at all; neither easy to find or complete









Not applicable





JHR8237Q002

Were restrooms at the site clean and well maintained? Yes, very much so

Y Radio button, one-up vertical
Restrooms




Mostly, yes









Mostly, no









Not at all









Not applicable





JHR8237Q003

Were garbage containers at the site in good repair? Yes, very much so

Y Radio button, one-up vertical
Garbage Containers




Mostly, yes









Mostly, no









Not at all









Not applicable





JHR8237Q004

Were the recreation facilities for this site in good condition? Yes, very much so

Y Radio button, one-up vertical
Recreation Facilities_Condition




Mostly, yes









Mostly, no









Not at all









Not applicable





JHR8237Q005

Was the recreation site free of litter? Yes, very much so

Y Radio button, one-up vertical
Recreation Facilities_Litter




Mostly, yes









Mostly, no









Not at all









Not applicable





JHR8237Q006

Was there any damage to the recreation site from visitor use? None

Y Radio button, one-up vertical
Recreation Site Damage




A little damage









Quite a bit of user damage









A lot of damage









Not applicable





JHR8237Q007

Were regulations governing use of the site available and appropriately enforced? Yes, very much so

Y Radio button, one-up vertical
Regulation Enforcement




Mostly, yes









Mostly, no









Not at all









Not applicable





JHR8237Q008

Were agency staff, volunteers, and concessionaires respectful, courteous, and helpful during your visit? Yes, very much so

Y Radio button, one-up vertical
Staff Respectful




Mostly, yes









Mostly, no









Not at all









Not applicable





JHR8237Q009

Was your recreation experience enjoyable and was the natural setting appropriate? Yes, very much so

Y Radio button, one-up vertical
Enjoyable Experience




Mostly, yes









Mostly, no









Not at all









Not applicable





JHR8237Q010

Did you have any safety concerns about the facility condition? No concerns at all

Y Radio button, one-up vertical
Safety




Minor









Major









Not applicable





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