30736 NOAA Fisheries Mobile Informational 091917_DOT

E-Government Website Customer Satisfaction Surveys

NOAA Fisheries Mobile Informational 091917_DOT.xlsx

Mapping and Questionnaire Documents IA 30736 A1 (NOAA)

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

How to read this file
Welcome and Thank You Text
Model Questions
Custom Questions


Sheet 1: How to read this file

Welcome and Thank You Text





The text you see here will appear at the top and bottom of your survey. Default text is included and you may modify this text as needed.












Model Questions





As discussed during the kick-off call, the model questions are part of the ForeSee methodology. For consistency within the model, these questions are standardized and have been tested and validated. Standardization of model questions allows benchmarking across companies/industries, and these questions are used in calculating scores and impacts.





Focus on the future behaviors; I’ve started with some that I believe are a good fit but we can certainly make adjustments. These are desired customer outcomes that are impacted by customer satisfaction.












Custom Questions





When reviewing the custom questions tab, keep in mind these questions are used for segmentation analysis of the model data. It is suggested that you add, delete or change custom questions over time, as your needs or business objectives change.





Focus Area #1: Achieving Actionable Data
- Know what changes are being made based on the intelligence
- Change Custom Questions so that stakeholders see a clear “must do”






Focus Area #2: Aligning Data to Business Strategies
- Update your Custom Questions as business cycles change
- Integrate Executive Level questions to evaluate initiatives






Focus Area #3: Strategic and Tactical Value
- Influence Board Room Decisions
- Change Operational Approaches
- Mature Your Research















Sheet 2: Welcome and Thank You Text


The text you see here will appear at the top and bottom of your survey, examples below.



Default text is included and you may modify this text as needed.










Welcome and Thank You Text









Welcome Text
Welcome Text - Tablet / Phone






Thank you for visiting www.fisheries.noaa.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

Thank you for visiting www.fisheries.noaa.gov. You've been selected to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions.




































Thank You Text
Thank You Text - Tablet / Phone






Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.

Thank you for taking our survey - and for helping us serve you better.
We appreciate your input!





































Example Desktop
Example Mobile











































































































































































Sheet 3: Model Questions

Model Name
NOAA Fisheries Mobile Informational



Red & Strike-Through: Delete
Model ID
0QUBVRBFw5o5BoQdQ8Q51A4C



Underlined & Italicized: Re-order
Partitioned
Yes, 2MQ



Pink: Addition
Date





Blue: Reword
Model Version
17.2.G















Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Brand Confidence (1=Not At All Confident, 10=Very Confident)
1 Look and Feel - Appeal Please rate the visual appeal of this mobile site. 19 Satisfaction - Overall What is your overall satisfaction with this mobile site?
(1=Very Dissatisfied, 10=Very Satisfied)
22 Brand Confidence Please rate your level of confidence in NOAA Fisheries.
2 Look and Feel - Balance Please rate the balance of graphics and text on this mobile site. 20 Satisfaction - Expectations How well does this mobile site meet your expectations?
(1=Falls Short, 10=Exceeds)


Return
(1=Very Unlikely, 10=Very Likely)
3 Look and Feel - Readability Please rate the readability of the pages on this mobile site. 21 Satisfaction - Ideal How does this site compare to an ideal mobile site?
(1=Not Very Close, 10=Very Close)
23 Return How likely are you to return to www.fisheries.noaa.gov using your mobile device?


Site Performance (1=Poor, 10=Excellent, Don't Know)




Recommend Company
(1=Very Unlikely, 10=Very Likely)
4 Site Performance - Loading Please rate how quickly pages load on this mobile site.


24 Recommend Company How likely are you to recommend NOAA Fisheries to someone else?
5 Site Performance - Consistency Please rate the consistency of speed from page to page on this mobile site.




Primary Resource (1=Very Unlikely, 10=Very Likely
6 Site Performance - Completeness Please rate how completely the page content loads on this mobile site.


25 Primary Resource How likely are you to use the NOAA Fisheries site as your primary resource for obtaining information from this organization?


Navigation (1=Poor, 10=Excellent, Don't Know)





7 Navigation - Organized Please rate how well this mobile site is organized.





8 Navigation - Options Please rate the options available for navigating this mobile site.





9 Navigation - Layout Please rate how well the mobile site layout helps you find what you need.







Information Browsing (1=Poor, 10=Excellent, Don't Know)





10 Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this mobile site.





11 Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this mobile site.





12 Information Browsing - Features Please rate how well the features on the mobile site help you find the information you need.







Site Information (1=Poor, 10=Excellent, Don't Know)





13 Site Information - Thoroughness Please rate the thoroughness of information on this mobile site.





14 Site Information - Understandable Please rate how understandable information is on this mobile site.





15 Site Information - Answers Please rate how well the information provides answers to your questions.






Sheet 4: Custom Questions

Model Name
NOAA Fisheries Mobile Informational


Red & Strike-Through: Delete


Model ID
0QUBVRBFw5o5BoQdQ8Q51A4C


Underlined & Italicized: Re-order

Partitioned
Yes, 2MQ


Pink: Addition

Date
1/1/2016


Blue: Reword












QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
JHR7572Q001 Primary Reason: Federal Government or Informational Non-Profit
What is your primary reason for visiting this mobile site today? Check recent news stories
Y Radio button, one-up vertical Skip Logic Group* Reason




Find other documents E







Find or comment on rules and regulations G







Learn about a specific marine species I, J







Find or report information on a fishery or fish stock M







Find information a specific topic A







Find published research or scientific information O







Find laws and/or policies








Download forms








Research for a school project or paper








Find curriculum to use with students








Browse photo or video galleries








Find or apply to a job or internship








Apply for or learn about a permit/license








Find grants and funding opportunities








Report a standing








Learn about consultations








Learn about NOAA Fisheries








Find NOAA activities or events








Look up employee


Randomize




Other B

Anchor Answer Choice
JHR7572Q002
B The primary reason I visited the mobile site today was:

N Text area, no char limit Skip Logic Group* OE_Reason
JHR7572Q003
A What was the primary topic you were seeking information on? Commercial fisheries
Y Radio button, one-up vertical Skip Logic Group* NewTopic




Recreational fisheries








Endangered species conservation








Marine mammal protection








Ecosystems








Habitat








Bycatch








Climate








International affairs








Aquaculture








Enforcement








Marine life in distress








Marine life viewing guidelines


Randomize




Other C

Anchor Answer Choice
JHR7572Q004
C Please specify the other primary topic you were seeking information on.

N Text area, no char limit Skip Logic Group* OE_Topic
JHR7572Q005
E What type of publication were you looking for? Fact sheets/handouts
Y Radio button, one-up vertical Skip Logic Group* Publication




Biological opinions








Reports to congress








Policy documents








Draft regulatory documents








Strategy/planning documents








Fact sheets/handouts








Biological opinions








Analyses (e.g., environmental assessments)








Educational materials


Randomize




Other F

Anchor Answer Choice
JHR7572Q006
F Please specify the document you were looking for.

N Text area, no char limit Skip Logic Group* OE_Publication
JHR7572Q007
O What type of data were you seeking? Catch/landings reports
Y Radio button, one-up vertical Skip Logic Group* ScientificDate




Recreational data 








Vessel identification








Foreign trade (import/export products)








Fishery products








Stock assessments








Fish surveys








Economic data








Social data








Ecosystem data








Maps








Tools


Randomize




Other P

Anchor Answer Choice
JHR7572Q008
P Please specify the type of scientific data you were seeking.

N Text area, no char limit Skip Logic Group* OE_ScientificDate
JHR7572Q009

Did you find what you were looking for on the mobile site today? Yes 
Y Radio button, one-up vertical
Looking For




No




JHR7572Q010 Accomplish
Did you accomplish what you wanted to do today on this mobile site? Yes B Y Radio button, one-up vertical Skip Logic Group* Accomplish




No A



JHR7572Q011 OE_Accomplish A Please tell us why you were unable to accomplish your task today.

N Text area, no char limit Skip Logic Group* Why Not Accomplish
JHR7572Q012
B Was the information easy to find? Yes
Y Radio button, one-up vertical Skip Logic Group* Accomplish Experience




No B1



JHR7572Q013
B1 Why was this information difficult to find?

N Text area, no char limit Skip Logic Group* Not Easy Accomplish
JHR7572Q014 Role
What is your primary role as a visitor to this mobile site today? Commercial fisherman I Y Radio button, one-up vertical Randomize Role




Recreational fisherman I







Industry employee A







Government employee B







NGO employee








Scientist E







Media








General public








Educator F







Student G







Native American








Job-seeker


Skip Logic Group*




Other C

Anchor Answer Choice
JHR7572Q015
I We understand that a vast majority of the visitors to our mobile site are fishermen, and we want to make it easier to find the information you need. If there is one improvement we could make to the mobile site, what would it be?

N Text area, no char limit Skip Logic Group* Role - Fisherman, other
JHR7572Q016
A What industry do you primarily represent? Aquaculture
Y Radio button, one-up vertical
Industry




Fishery-related industries (e.g. processing, distribution)








Recreation/Tourism


Skip Logic Group*




Other D



JHR7572Q017
D The industry I primarily represent is:

N Text area, no char limit Skip Logic Group* OE_Industry
JHR7572Q018

Please specify the type of agency you work for. Local government
Y Radio button, one-up vertical Skip Logic Group* Agency




Congress








NOAA








Other federal agency






B
State agency








Other




JHR7572Q019
C My primary role is:

N Text area, no char limit Skip Logic Group* OE_Role
JHR7572Q020
E What sector do you primarily work in? Government
Y Radio button, one-up vertical
Scientist




Private industry








University








Other educational institution


Skip Logic Group*




Other Z



JHR7572Q021
Z Please specify which scientific sector you primarily work in.

N Text area, no char limit Skip Logic Group* OE_Scientist
JHR7572Q022
G Please select your current grade level. K-12 Student
Y Radio button, one-up vertical
Student




Undergraduate








Graduate








Doctorate


Skip Logic Group*




Other




JHR7572Q023
F Please select where you currently work. K-12 school
Y Radio button, one-up vertical
Educator




College or university








Other educational institution (e.g., museum, zoo, aquarium)


Skip Logic Group*




Other Y



JHR7572Q024
Y Please specify the other location where you currently work.

N Text area, no char limit Skip Logic Group* OE_Educator
JHR7572Q025 Visit Frequency
How often do you visit this mobile site? This is my first visit
Y Drop down, select one Skip Logic Group* Visit Frequency




Once every 6 months or less often A







Once every few months A







Monthly A







Weekly A







Daily or more often A



JHR7572Q026
A Is this typically the first mobile site you visit when trying to obtain the fishery information you need? Yes
Y Radio button, one-up vertical Skip Logic Group* Visit Frequency - First mobile site Vimobile sited




No B



JHR7572Q027
B What other mobile sites do you typically visit first, to find the fishery information you need?

N Text area, no char limit Skip Logic Group* Visit Frequency_OE
JHR7572Q028

What is your preferred device for accessing the NOAA Fisheries mobile site?  Desktop
Y Radio button, one-up vertical
Access Mobile Internet




Mobile phone








Tablet




JHR7572Q029

From what location were you accessing the NOAA Fisheries mobile site? Home
Y Radio button, one-up vertical
Mobile Location




Work








In transit








Other




JHR7572Q030 Location
Which state or territory are you located in? Alabama
Y Drop down, select one
State




Alaska








American Samoa








Arizona








Arkansas








California








Colorado








Connecticut








Delaware








District of Columbia








Florida








Georgia








Guam








Hawaii








Idaho








Illinois








Indiana








Iowa








Kansas








Kentucky








Louisiana








Maine








Maryland








Massachusetts








Michigan








Minnesota








Minor Outlying Islands








Mississippi








Missouri








Montana








Nebraska








Nevada








New Hampshire








New Jersey








New Mexico








New York








North Carolina








North Dakota








Northern Mariana Islands








Ohio








Oklahoma








Oregon








Pennsylvania








Puerto Rico








Rhode Island








South Carolina








South Dakota








Tennessee








Texas








U.S. Virgin Islands








Utah








Vermont








Virginia








Washington








Washington D.C.








West Virginia








Wisconsin








Wyoming








I live outside of the United States








Prefer not to respond




JHR7572Q031 OE_Improve Experience
What else would you like to share with us to help improve your online experience with www.fisheries.noaa.gov?

N Text area, no char limit
Improve
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File Modified0000-00-00
File Created0000-00-00

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