30737 Q_eVerifyI9_Web_Browse_20140708

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Overview

Current Model Qsts
Model Qsts (3-27-13)
Current CQs
CQs (11-19-14)
CQs (7-8-14)
CQs (3-27-13)

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Sheet 1: Current Model Qsts

Model Instance Name:
DHS CIS E-Verify I-9
MID: U9g4cpVxlU1pt4oBJ1BBog==
Partitioned (Y/N)? Y
Date: 3/15/2013
DHS CIS E-Verify I-9
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		Content (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Likelihood to Return (1=Very Unlikely, 10=Very Likely)
1	Content - Accuracy	Please rate the accuracy of information on the I-9 Central site.	18	Satisfaction - Overall	What is your overall satisfaction with the I-9 Central site? (1=Very Dissatisfied, 10=Very Satisfied)	21	Return	How likely are you to return to the I-9 Central site?
2	Content - Quality	Please rate the quality of information on the I-9 Central site.	19	Satisfaction - Expectations	How well does the I-9 Central site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Content - Freshness	Please rate the freshness of content on the I-9 Central site.	20	Satisfaction - Ideal	How does the I-9 Central site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	22	Recommend	How likely are you to recommend the I-9 Central site to someone else?
		Look and Feel (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Look and Feel - Appeal	Please rate the visual appeal of the I-9 Central site.				23	Primary Resource	How likely are you to use this site as your primary resource for Form I-9 policy?
5	Look and Feel - Balance	Please rate the balance of graphics and text on the I-9 Central site.
6	Look and Feel - Readability	Please rate the readability of the pages on the I-9 Central site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well the I-9 Central site is organized.
8	Navigation - Options	Please rate the options available for navigating the I-9 Central site.
9	Navigation - Layout	Please rate how well the I-9 Central site layout helps you find what you are looking for.
10	Navigation - Clicks	Please rate the number of clicks to get where you want on the I-9 Central site.
		Search (1=Poor, 10=Excellent, Don't Know)
11	Search - Results Relevance	Please rate the relevance of search results on this site.
12	Search - Results Organization	Please rate the organization of search results on this site.
13	Search - Results Help	Please rate how well the search results help you decide what to select.
14	Search - Feature Narrow	Please rate how well the search feature helps you to narrow the results to find what you want.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
15	Site Performance - Loading	Please rate how quickly pages load on the I-9 Central site.
16	Site Performance - Consistency	Please rate the consistency of speed from page to page on the I-9 Central site.
17	Site Performance - Errors	Please rate the ability to load pages without getting error messages on the I-9 Central site.

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Sheet 2: Model Qsts (3-27-13)

Model Instance Name:
DHS CIS E-Verify I-9
MID: U9g4cpVxlU1pt4oBJ1BBog==
Partitioned (Y/N)? Y
Date: 3/15/2013
DHS CIS E-Verify I-9
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		Content (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Likelihood to Return (1=Very Unlikely, 10=Very Likely)
1	Content - Accuracy	Please rate the accuracy of information on the I-9 Central site.	18	Satisfaction - Overall	What is your overall satisfaction with the I-9 Central site? (1=Very Dissatisfied, 10=Very Satisfied)	21	Return	How likely are you to return to the I-9 Central site?
2	Content - Quality	Please rate the quality of information on the I-9 Central site.	19	Satisfaction - Expectations	How well does the I-9 Central site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Content - Freshness	Please rate the freshness of content on the I-9 Central site.	20	Satisfaction - Ideal	How does the I-9 Central site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	22	Recommend	How likely are you to recommend the I-9 Central site to someone else?
		Look and Feel (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Look and Feel - Appeal	Please rate the visual appeal of the I-9 Central site.				23	Primary Resource	How likely are you to use this site as your primary resource for Form I-9 policy?
5	Look and Feel - Balance	Please rate the balance of graphics and text on the I-9 Central site.
6	Look and Feel - Readability	Please rate the readability of the pages on the I-9 Central site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well the I-9 Central site is organized.
8	Navigation - Options	Please rate the options available for navigating the I-9 Central site.
9	Navigation - Layout	Please rate how well the I-9 Central site layout helps you find what you are looking for.
10	Navigation - Clicks	Please rate the number of clicks to get where you want on the I-9 Central site.
		Search (1=Poor, 10=Excellent, Don't Know)
11	Search - Results Relevance	Please rate the relevance of search results on this site.
12	Search - Results Organization	Please rate the organization of search results on this site.
13	Search - Results Help	Please rate how well the search results help you decide what to select.
14	Search - Feature Narrow	Please rate how well the search feature helps you to narrow the results to find what you want.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
15	Site Performance - Loading	Please rate how quickly pages load on the I-9 Central site.
16	Site Performance - Consistency	Please rate the consistency of speed from page to page on the I-9 Central site.
17	Site Performance - Errors	Please rate the ability to load pages without getting error messages on the I-9 Central site.

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Sheet 3: Current CQs

Model instance name:				red & strike-through: DELETE
DHS CIS E-Verify I-9				underlined & italicized: RE-ORDER
MID: U9g4cpVxlU1pt4oBJ1BBog==				pink: ADDITION
Date: 7/7/2014				blue + -->: REWORDING
DHS CIS E-Verify I-9 CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
LNH4469		How frequently do you visit the I-9 Central section of the E-Verify site?	First time		Drop down, select one	S	Y		Frequency
			Almost every day
			Once or twice a week
			Once or twice a month
			Less than Once a month
LNH4470		Which of the following best describes your role?	General public		Radio button, one-up vertical	S	Y	Skip Logic Group*	Role
			US citizen/job seeker
			International visitor with a work authorization
			Individual with a recently adjusted status
			I am an E-Verify user or administrator
			Other	A
STE0070882	A	Other role			Text area, no char limit		N	Skip Logic Group*	Other role
LNH4471		Which area of the I-9 Central did you visit today? (Check all that apply)	What's New		Checkbox, one-up vertical	M	Y	Skip Logic Group*	Area visited
			Complete & Correct
			Accepted Documents
			Retain & Store
			Employee rights
			Penalties
			About the Form
			Customer Support	A
STE0070883	A	What was the main reason for contacting customer support during your current visit?			Text area, no char limit		N	Skip Logic Group*	Customer support
LNH4472		For what reason did you visit the I-9 Central today? (Check all that apply.)	Research what's new about the current or new I-9 policy		Checkbox, one-up vertical	M	Y	Skip Logic Group*	Reasons for visiting
			Learn more about Form I-9
			Find out about Form I-9 statues and regulations
			Sign up for Form I-9 training/webinar
			How and when to complete Form I-9
			How to correct Form I-9
			Learn about common errors and how to avoid them
			Find out which Form I-9 should I use
			Learn about acceptable documents to complete Form I-9
			Research additional documentation requirements
			How to examine required documentation for Form I-9
			Learn about retaining and storing Form I-9
			Check employee rights and discrimination policies
			File a discrimination claim
			Review the penalties for Form I-9 violations
			Research Form I-9 FAQs
			Contact Form I-9 customer support
			Other, please specify:	A
LNH4473	A	Other reasons for visiting the I-9 Central today.			Text area, no char limit		N	Skip Logic Group*	Other reasons
LNH4474		Were you able to find what you were looking for?	Yes		Drop down, select one	S	Y	Skip Logic Group*	Find info
			For the most part
			Only partially	A
			No	A
LNH4475	A	If you were unable to find what you needed, what specifically did you look for?			Text area, no char limit		N	Skip Logic Group*	No info found
LNH4477		Was the information easy to understand?	Very easy		Radio button, one-up vertical	S	Y	Skip Logic Group*	Easy to understand
			Somewhat easy
			Somewhat difficult	A
			Very difficult	A
LNH4478	A	If not, what could E-Verify do to help ease the understanding of the information?			Text area, no char limit		N	Skip Logic Group*	Improve understanding
LNH4479		Which area of the I-9 Central do you feel needs more information/content?	What's New		Drop down, select one	S	Y		Needs more content
			Complete & Correct
			Accepted Documents
			Retain & Store
			Employee rights
			Penalties
			About the Form
			Customer Support
			None
LNH4480		Why do you think the I-9 Central area you specified above needs more information/content?			Text area, no char limit		N		Reason for more content
LNH4481		What other improvement would you like to see made to the I-9 Central site to make it more useful for you in the future?			Text area, no char limit		N		Improvement

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Sheet 4: CQs (11-19-14)

Model instance name:				red & strike-through: DELETE
DHS CIS E-Verify I-9				underlined & italicized: RE-ORDER
MID: U9g4cpVxlU1pt4oBJ1BBog==				pink: ADDITION
Date: 7/7/2014				blue + -->: REWORDING
DHS CIS E-Verify I-9 CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
LNH4469		How frequently do you visit the I-9 Central section of the E-Verify site?	First time		Drop down, select one	S	Y		Frequency
			Almost every day
			Once or twice a week
			Once or twice a month
			Less than Once a month
LNH4470		Which of the following best describes your role?	General public		Radio button, one-up vertical	S	Y	Skip Logic Group*	Role
			US citizen/job seeker
			International visitor with a work authorization
			Individual with a recently adjusted status
			I am an E-Verify user or administrator
			Other	A
	A	Other role			Text area, no char limit		N	Skip Logic Group*	Other role
LNH4471		Which area of the I-9 Central did you visit today? (Check all that apply)	What's New		Checkbox, one-up vertical	M	Y	Skip Logic Group*	Area visited
			Complete & Correct
			Accepted Documents
			Retain & Store
			Employee rights
			Penalties
			About the Form
			Customer Support	A
	A	What was the main reason for contacting customer support during your current visit?			Text area, no char limit		N	Skip Logic Group*	Customer support
LNH4472		For what reason did you visit the I-9 Central today? (Check all that apply.)	Research what's new about the current or new I-9 policy		Checkbox, one-up vertical	M	Y	Skip Logic Group*	Reasons for visiting
			Learn more about Form I-9
			Find out about Form I-9 statues and regulations
			Sign up for Form I-9 training/webinar
			How and when to complete Form I-9
			How to correct Form I-9
			Learn about common errors and how to avoid them
			Find out which Form I-9 should I use
			Learn about acceptable documents to complete Form I-9
			Research additional documentation requirements
			How to examine required documentation for Form I-9
			Learn about retaining and storing Form I-9
			Check employee rights and discrimination policies
			File a discrimination claim
			Review the penalties for Form I-9 violations
			Research Form I-9 FAQs
			Contact Form I-9 customer support
			Other, please specify:	A
LNH4473	A	Other reasons for visiting the I-9 Central today.			Text area, no char limit		N	Skip Logic Group*	Other reasons
LNH4474		Were you able to find what you were looking for?	Yes		Drop down, select one	S	Y	Skip Logic Group*	Find info
			For the most part
			Only partially	A
			No	A
LNH4475	A	If you were unable to find what you needed, what specifically did you look for?			Text area, no char limit		N	Skip Logic Group*	No info found
LNH4477		Was the information easy to understand?	Very easy		Radio button, one-up vertical	S	Y	Skip Logic Group*	Easy to understand
			Somewhat easy
			Somewhat difficult	A
			Very difficult	A
LNH4478	A	If not, what could E-Verify do to help ease the understanding of the information?			Text area, no char limit		N	Skip Logic Group*	Improve understanding
LNH4479		Which area of the I-9 Central do you feel needs more information/content?	What's New		Drop down, select one	S	Y		Needs more content
			Complete & Correct
			Accepted Documents
			Retain & Store
			Employee rights
			Penalties
			About the Form
			Customer Support
			None
LNH4480		Why do you think the I-9 Central area you specified above needs more information/content?			Text area, no char limit		N		Reason for more content
LNH4481		What other improvement would you like to see made to the I-9 Central site to make it more useful for you in the future?			Text area, no char limit		N		Improvement

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Sheet 5: CQs (7-8-14)

Model instance name:				red & strike-through: DELETE
DHS CIS E-Verify I-9				underlined & italicized: RE-ORDER
MID: U9g4cpVxlU1pt4oBJ1BBog==				pink: ADDITION
Date: 7/7/2014				blue + -->: REWORDING
DHS CIS E-Verify I-9 CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
LNH4469		How frequently do you visit the I-9 Central section of the E-Verify site?	First time		Drop down, select one	S	Y		Frequency
			Almost every day
			Once or twice a week
			Once or twice a month
			Less than Once a month
LNH4470		Which of the following best describes your role?	General public		Radio button, one-up vertical	S	Y	Skip Logic Group*	Role
			US citizen/job seeker
			International visitor with a work authorization
			Individual with a recently adjusted status
			I am an E-Verify user or administrator
			Other	A
	A	Other role			Text area, no char limit		N	Skip Logic Group*	Other role
LNH4471		Which area of the I-9 Central did you visit today? (Check all that apply)	What's New		Checkbox, one-up vertical	M	Y	Skip Logic Group*	Area visited
			Complete & Correct
			Accepted Documents
			Retain & Store
			Employee rights
			Penalties
			About the Form
			Customer Support	A
	A	What was the main reason for contacting customer support during your current visit?			Text area, no char limit		N	Skip Logic Group*	Customer support
LNH4472		For what reason did you visit the I-9 Central today? (Check all that apply.)	Research what's new about the current or new I-9 policy		Checkbox, one-up vertical	M	Y	Skip Logic Group*	Reasons for visiting
			Learn more about Form I-9
			Find out about Form I-9 statues and regulations
			Sign up for Form I-9 training/webinar
			How and when to complete Form I-9
			How to correct Form I-9
			Learn about common errors and how to avoid them
			Find out which Form I-9 should I use
			Learn about acceptable documents to complete Form I-9
			Research additional documentation requirements
			How to examine required documentation for Form I-9
			Learn about retaining and storing Form I-9
			Check employee rights and discrimination policies
			File a discrimination claim
			Review the penalties for Form I-9 violations
			Research Form I-9 FAQs
			Contact Form I-9 customer support
			Other, please specify:	A
LNH4473	A	Other reasons for visiting the I-9 Central today.			Text area, no char limit		N	Skip Logic Group*	Other reasons
LNH4474		Were you able to find what you were looking for?	Yes		Drop down, select one	S	Y	Skip Logic Group*	Find info
			For the most part
			Only partially	A
			No	A
LNH4475	A	If you were unable to find what you needed, what specifically did you look for?			Text area, no char limit		N	Skip Logic Group*	No info found
LNH4477		Was the information easy to understand?	Very easy		Radio button, one-up vertical	S	Y	Skip Logic Group*	Easy to understand
			Somewhat easy
			Somewhat difficult	A
			Very difficult	A
LNH4478	A	If not, what could E-Verify do to help ease the understanding of the information?			Text area, no char limit		N	Skip Logic Group*	Improve understanding
LNH4479		Which area of the I-9 Central do you feel needs more information/content?	What's New		Drop down, select one	S	Y		Needs more content
			Complete & Correct
			Accepted Documents
			Retain & Store
			Employee rights
			Penalties
			About the Form
			Customer Support
			None
LNH4480		Why do you think the I-9 Central area you specified above needs more information/content?			Text area, no char limit		N		Reason for more content
LNH4481		What other improvement would you like to see made to the I-9 Central site to make it more useful for you in the future?			Text area, no char limit		N		Improvement

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Sheet 6: CQs (3-27-13)

Model instance name:				red & strike-through: DELETE
DHS CIS E-Verify I-9				underlined & italicized: RE-ORDER
MID: U9g4cpVxlU1pt4oBJ1BBog==				pink: ADDITION
Date: 3/15/2013				blue + -->: REWORDING
DHS CIS E-Verify I-9 CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
LNH4469		How frequently do you visit the I-9 Central section of the E-Verify site?	First time		Drop down, select one	S	Y		Frequency
			Almost every day
			Once or twice a week
			Once or twice a month
			Less than Once a month
LNH4470		Which of the following best describes your role?	I am a human resources professional seeking information for my employer		Radio button, one-up vertical	S	Y		Role
			I am a business owner/company executive seeking information for my business
			I am an employee seeking information because my employer uses or may use E-Verify
			Federal contractor
			I am person who just happens to be interested in E-Verify
			General public
			US citizen/job seeker
			International visitor with a work authorization
			Individual with a recently adjusted status
			I am an E-Verify user or administrator
			Other
LNH4471		Which area of the I-9 Central did you visit today? (Check all that apply)	What's New		Checkbox, one-up vertical	M	Y		Area visited
			Complete & Correct
			Accepted Documents
			Retain & Store
			Employee rights
			Penalties
			About the Form
			Customer Support
LNH4472		For what reason did you visit the I-9 Central today? (Check all that apply.)	Research what's new about the current or new I-9 policy		Checkbox, one-up vertical	M	Y	Skip Logic Group*	Reasons for visiting
			Learn more about Form I-9
			Find out about Form I-9 statues and regulations
			Sign up for Form I-9 training/webinar
			How and when to complete Form I-9
			How to correct Form I-9
			Learn about common errors and how to avoid them
			Find out which Form I-9 should I use
			Learn about acceptable documents to complete Form I-9
			Research additional documentation requirements
			How to examine required documentation for Form I-9
			Learn about retaining and storing Form I-9
			Check employee rights and discrimination policies
			File a discrimination claim
			Review the penalties for Form I-9 violations
			Research Form I-9 FAQs
			Contact Form I-9 customer support
			Other, please specify:	A
LNH4473	A	Other reasons for visiting the I-9 Central today.			Text area, no char limit		N	Skip Logic Group*	Other reasons
LNH4474		Were you able to find what you were looking for?	Yes		Drop down, select one	S	Y	Skip Logic Group*	Find info
			For the most part
			Only partially	A
			No	A
LNH4475	A	If you were unable to find what you needed, what specifically did you look for?			Text area, no char limit		N	Skip Logic Group*	No info found
LNH4477		Was the information easy to understand?	Very easy		Radio button, one-up vertical	S	Y	Skip Logic Group*	Easy to understand
			Somewhat easy
			Somewhat difficult	A
			Very difficult	A
LNH4478	A	If not, what could E-Verify do to help ease the understanding of the information?			Text area, no char limit		N	Skip Logic Group*	Improve understanding
LNH4479		Which area of the I-9 Central do you feel needs more information/content?	What's New		Drop down, select one	S	Y		Needs more content
			Complete & Correct
			Accepted Documents
			Retain & Store
			Employee rights
			Penalties
			About the Form
			Customer Support
LNH4480		Why do you think the I-9 Central area you specified above needs more information/content?			Text area, no char limit		N		Reason for more content
LNH4481		What other improvement would you like to see made to the I-9 Central site to make it more useful for you in the future?			Text area, no char limit		N		Improvement