Q_OPMUSAJOBS_Web_B Q_OPMUSAJOBS_Web_Browse_Completer_20130528

E-Government Website Customer Satisfaction Surveys

Q_OPMUSAJOBS_Web_Browse_Completer_20130528.xls

Mapping and Questionnaire Documents IA 30741 A1 (OPM)

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Current Model Qsts
Current Custom Qsts
Custom Qsts (10-1-10)
Custom Qsts (8-11-10)


Sheet 1: Current Model Qsts

Measure Name: MOCK Completer v3



MID: U0shQ49o8tlopdN9Nc0RZA==




Completer-Model questions utilize the ACSI methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS







Job Announcement (1=Poor, 10=Excellent, Don't Know)
Satisfaction (1=Poor, 10=Excellent)
Likelihood to Return (=Not Very Likely, 10=Very Likely)
1 Please rate how well the job announcements helped you understand the job duties. 10 What is your overall satisfaction with this job application process? 13 How likely are you to <b>return to apply for a specific job at this agency in the future</b>?
2 Please rate how well the job announcements helped you understand the qualifications required for the position. 11 How well does this job application process meet your expectations?
Likelihood to Recommend (1=Not Very Likely, 10=Very Likely)
3 Please rate how well the job announcements provided answers to your questions. 12 How does this job application process compare to your idea of an ideal job application process? 14 How likely are you to <b>recommend someone else apply for a job with this agency</b>?
4 Please rate your overall satisfaction with the job announcement.


Job Application Process (1=Poor, 10=Excellent, Don't Know)

Please rate the length of time it took to complete this application.

Please rate the amount of documentation required to complete this application.




Please rate the instructions for applying for this job.




Please rate the process of applying for this job.




Sheet 2: Current Custom Qsts

Measure Name: MOCK Completer v3





MID: U0shQ49o8tlopdN9Nc0RZA==







Completer Survey, cont.






Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions
EDO02546
How long did it take you to finish your application? Less than one hour
Radio button, one-up vertical





1-2 hours







3-4 hours







More than four hours




EDO02547
What documents were you required to submit for this position? Resume only, no other documents
Radio button, one-up vertical Single Y



A resume and an assessment questionnaire







Other, please specify A



EDO02548 A Other_documents submitted

Text area, no char limit
N
AED12560
How do you feel the Federal job application process compares to private sector job application processes? Federal job application process is more cumbersome.
Radio button, two-up vertical Single Y



Federal job application process is less cumbersome.







Federal job application process and private sector job application process are about the same.




EDO02549
What is your number one reason for applying for this position with the Federal government? (Choose only one answer) Salary
Radio button, one-up vertical Single Y


Career advancement opportunities






Interested in the location of the job






A chance for public service (want to work for the Federal gov't)






Interested in duties of the position






Interested in working for this agency






Flexible schedules, such as tele-work






Other, please specify A



EDO02550 A Please tell us any other reasons you are interested in applying for this position.

Text area, no char limit
N
ACQOsl0002055
Do you know how to check the current status of your application? Yes
Drop down, select one Single Y



No




EDO02551
Are you currently employed? Yes
Drop down, select one Single Y



No




EDO02553
Have you ever worked for the Federal Government? Yes, I currently work for the Federal government B Drop down, select one Single Y Skip Logic



Yes, I have worked for the Federal government but currently do not







No, I have never worked for the Federal government




EDO02556 B If yes, what is the highest grade level position you have held with the Federal Government? GS-1 or equivalent
Drop down, select one Single N Skip Logic


GS-2 or equivalent


GS-3 or equivalent


GS-4 or equivalent


GS-5 or equivalent


GS-6 or equivalent


GS-7 or equivalent


GS-8 or equivalent


GS-9 or equivalent


GS-10 or equivalent


GS-11 or equivalent


GS-12 or equivalent


GS-13 or equivalent


GS-14 or equivalent


GS-15 or equivalent


SES/SL/ST


Don't know


Other, please specify A
AED12561 A Other_highest grade level held

Text area, no char limit
N
EDO02557
How did you hear about this job? I was notified via a USAJOBS automated search agent
Radio button, one-up vertical Multi Y OPS Group



I routinely search USAJOBS







College career service center







Social media (Facebook, Twitter, etc.)







I attended a recruitment event where I met with agency representatives







Visited the agency website







I was referred to the position by an employee of that agency







Agency print ad







Referred by an associate/friend







Found it on another job board or search agent other than USAJOBS







Other, please specify A



EDO02558 A Other_hear about job Other_hear about job
Text area, no char limit

OpS Group
EDO02560
Have you graduated college or obtained your degree within the last two years? Yes
Drop down, select one Single Y



No




EDO02561
What is the highest level of education you have attained? High school diploma
Radio button, one-up vertical Single Y OPS Group



Some college







Technical or vocational degree







Associate Degree







Bachelor's degree







Master's degree







Advanced degree (Ph.D, JD, etc)







Other, please specify A



EDO02562 A Other_level of education

Text area, no char limit
N OpS Group
EDO02563
How many years of experience do you have in your current career field? 0-2 Years
Radio button, one-up vertical
Y


3-5 Years


6-10 Years


11-15 Year


More than 15 years
EDO02564
What Federal grade level position are you applying for today? GS-1 or equivalent
Drop down, select one Single Y


GS-2 or equivalent


GS-3 or equivalent


GS-4 or equivalent


GS-5 or equivalent



GS-6 or equivalent







GS-7 or equivalent







GS-8 or equivalent







GS-9 or equivalent







GS-10 or equivalent







GS-11 or equivalent







GS-12 or equivalent







GS-13 or equivalent







GS-14 or equivalent







GS-15 or equivalent







SES/SL/ST







Not sure







Other, please specify




AED12739 A Other_Federal grade level applying for

Text area, no char limit
N
EDO02552
Are you a Veteran Yes
Drop down, select one Single Y



No




AED12562
If you could make ONE improvement to this job application process, what would it be? Better information on what to expect next
Radio button, one-up vertical Single Y OpS Group


Information on when I should expect to hear if I am being considered for the position



Easier to understand job opportunity announcements
Integrate all hiring systems so applicants only have to enter their resume/information one time
No written essays
Better information on how I will be evaluated
Other, please specify A
EDO02565 A Other_improvement

Text area, no char limit
N OpS Group
EDO02566
We are <b>striving to improve the federal hiring process</b> and would like to follow up with you to learn more about your experience since applying. If you would like to help us, <b>please provide your email address</b> so we may send you a short survey at a later date.

Text area, no char limit
N
Applicant Background: The information below is voluntary and will be used for statistical purposes only and is strictly confidential
AED12563
Ethnicity Hispanic or Latino-a person of Cuban, Mexican, Puerto Rican, South or Central American origin, regardless of race
Radio button, one-up vertical Single N



Not Hispanic or Latino




AED12564
Race (check all that apply) American Indian or Alaska Native -a person having origins in any of the original peoples of North or South America (including Central America), and who maintains tribal affiliation or community attachment
Checkbox, one-up vertical Multi N

Asian -a person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian subcontinent including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Phillipine Islands, Thailand, or Vietnam

Black or African American - a person having origins in any of the black racial groups of Africa

Native Hawaiian or Other Pacific Islander - a person having origins in any of the original peoples of Hawaii, Guam, Samoa, or other Pacific Islands

White - a person having origins in any of the original peoples of Europe, the Middle East, or North America
AED12565
Disability: A person is disabled if he or she has a physical or mental impairment which substantially limits one or more major life activities, has a record of such impairment, or is regarded as having such impairment. I do not have a disability.
Drop down, select one Single N

Deaf

Blind

Missing extremities

Partial paralysis

Complete paralysis

Convulsive disorder

Mental retardation

Mental or emotional illness

Severe distortion of limbs and/or spine

I have a disability, but it is not listed.

Sheet 3: Custom Qsts (10-1-10)

Measure Name: MOCK Completer v3





MID: U0shQ49o8tlopdN9Nc0RZA==







Completer Survey, cont.






Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions
EDO02546
How long did it take you to finish your application? Less than one hour
Radio button, one-up vertical





1-2 hours







3-4 hours







More than four hours




EDO02547
What documents were you required to submit for this position? Resume only, no other documents
Radio button, one-up vertical Single Y



A resume and an assessment questionnaire







Other, please specify A



EDO02548 A Other_documents submitted

Text area, no char limit
N
AED12560
How do you feel the Federal job application process compares to private sector job application processes? Federal job application process is more cumbersome.
Radio button, two-up vertical Single Y



Federal job application process is less cumbersome.







Federal job application process and private sector job application process are about the same.




EDO02549
What is your number one reason for applying for this position with the Federal government? (Choose only one answer) Salary
Radio button, one-up vertical Single Y


Career advancement opportunities






Interested in the location of the job






A chance for public service (want to work for the Federal gov't)






Interested in duties of the position






Interested in working for this agency






Flexible schedules, such as tele-work






Other, please specify A



EDO02550 A Please tell us any other reasons you are interested in applying for this position.

Text area, no char limit
N
ACQOsl0002055
Do you know how to check the current status of your application? Yes
Drop down, select one Single Y



No




EDO02551
Are you currently employed? Yes
Drop down, select one Single Y



No




EDO02553
Have you ever worked for the Federal Government? Yes, I currently work for the Federal government B Drop down, select one Single Y Skip Logic



Yes, I have worked for the Federal government but currently do not







No, I have never worked for the Federal government




EDO02556 B If yes, what is the highest grade level position you have held with the Federal Government? GS-1 or equivalent
Drop down, select one Single N Skip Logic


GS-2 or equivalent


GS-3 or equivalent


GS-4 or equivalent


GS-5 or equivalent


GS-6 or equivalent


GS-7 or equivalent


GS-8 or equivalent


GS-9 or equivalent


GS-10 or equivalent


GS-11 or equivalent


GS-12 or equivalent


GS-13 or equivalent


GS-14 or equivalent


GS-15 or equivalent


SES/SL/ST


Don't know


Other, please specify A
AED12561 A Other_highest grade level held

Text area, no char limit
N
EDO02557
How did you hear about this job? I was notified via a USAJOBS automated search agent
Radio button, one-up vertical Multi Y OPS Group



I routinely search USAJOBS







College career service center







Social media (Facebook, Twitter, etc.)







I attended a recruitment event where I met with agency representatives







Visited the agency website







I was referred to the position by an employee of that agency







Agency print ad







Referred by an associate/friend







Found it on another job board or search agent other than USAJOBS







Other, please specify A



EDO02558 A Other_hear about job Other_hear about job
Text area, no char limit

OpS Group
EDO02560
Have you graduated college or obtained your degree within the last two years? Yes
Drop down, select one Single Y



No




EDO02561
What is the highest level of education you have attained? High school diploma
Radio button, one-up vertical Single Y OPS Group



Some college







Technical or vocational degree







Associate Degree







Bachelor's degree







Master's degree







Advanced degree (Ph.D, JD, etc)







Other, please specify A



EDO02562 A Other_level of education

Text area, no char limit
N OpS Group
EDO02563
How many years of experience do you have in your current career field? 0-2 Years
Radio button, one-up vertical
Y


3-5 Years


6-10 Years


11-15 Year


More than 15 years
EDO02564
What Federal grade level position are you applying for today? GS-1 or equivalent
Drop down, select one Single Y


GS-2 or equivalent


GS-3 or equivalent


GS-4 or equivalent


GS-5 or equivalent



GS-6 or equivalent







GS-7 or equivalent







GS-8 or equivalent







GS-9 or equivalent







GS-10 or equivalent







GS-11 or equivalent







GS-12 or equivalent







GS-13 or equivalent







GS-14 or equivalent







GS-15 or equivalent







SES/SL/ST







Not sure







Other, please specify




AED12739 A Other_Federal grade level applying for

Text area, no char limit
N
EDO02552
Are you a Veteran Yes
Drop down, select one Single Y



No




AED12562
If you could make ONE improvement to this job application process, what would it be? Better information on what to expect next
Radio button, one-up vertical Single Y OpS Group


Information on when I should expect to hear if I am being considered for the position



Easier to understand job opportunity announcements
Integrate all hiring systems so applicants only have to enter their resume/information one time
No written essays
Better information on how I will be evaluated
Other, please specify A
EDO02565 A Other_improvement

Text area, no char limit
N OpS Group
EDO02566
We are <b>striving to improve the federal hiring process</b> and would like to follow up with you to learn more about your experience since applying. If you would like to help us, <b>please provide your email address</b> so we may send you a short survey at a later date.

Text area, no char limit
N
Applicant Background: The information below is voluntary and you provide will be used for statistical purposes only and is strictly confidential
AED12563
Ethnicity Hispanic or Latino-a person of Cuban, Mexican, Puerto Rican, South or Central American origin, regardless of race
Radio button, one-up vertical Single N



Not Hispanic or Latino




AED12564
Race (check all that apply) American Indian or Alaska Native -a person having origins in any of the original peoples of North or South America (including Central America), and who maintains tribal affiliation or community attachment
Checkbox, one-up vertical Multi N

Asian -a person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian subcontinent including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Phillipine Islands, Thailand, or Vietnam

Black or African American - a person having origins in any of the black racial groups of Africa

Native Hawaiian or Other Pacific Islander - a person having origins in any of the original peoples of Hawaii, Guam, Samoa, or other Pacific Islands

White - a person having origins in any of the original peoples of Europe, the Middle East, or North America
AED12565
Disability: A person is disabled if he or she has a physical or mental impairment which substantially limits one or more major life activities, has a record of such impairment, or is regarded as having such impairment. I do not have a disability.
Drop down, select one Single N

Deaf

Blind

Missing extremities

Partial paralysis

Complete paralysis

Convulsive disorder

Mental retardation

Mental or emotional illness

Severe distortion of limbs and/or spine

I have a disability, but it is not listed.

Sheet 4: Custom Qsts (8-11-10)

Measure Name: MOCK Completer v3






MID: U0shQ49o8tlopdN9Nc0RZA==








Completer Survey, cont.







Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions
EDO02546
How long did it take you to finish your application? Less than one hour
Radio button, one-up vertical






1-2 hours








3-4 hours








More than four hours





EDO02547
What documents were you required to submit for this position? Resume only, no other documents
Radio button, one-up vertical Single Y




A resume and an assessment questionnaire








Other, please specify A




EDO02548 A Other_documents submitted

Text area, no char limit
N

AED12560
How do you feel the Federal job application process compares to private sector job application processes? Federal job application process is more cumbersome.
Radio button, two-up vertical Single Y




Federal job application process is less cumbersome.








Federal job application process and private sector job application process are about the same.





EDO02549
What is your number one reason for applying for this position with the Federal government? (Choose only one answer) Salary
Radio button, one-up vertical Single Y



Career advancement opportunities







Interested in the location of the job







A chance for public service (want to work for the Federal gov't)







Interested in duties of the position







Interested in working for this agency







Flexible schedules, such as tele-work







Other, please specify A




EDO02550 A Please tell us any other reasons you are interested in applying for this position.

Text area, no char limit
N

EDO02551
Are you currently employed? Yes
Drop down, select one Single Y




No





EDO02553
Have you ever worked for the Federal Government? Yes, I currently work for the Federal government B Drop down, select one Single Y Skip Logic



Yes, I have worked for the Federal government but currently do not








No, I have never worked for the Federal government





EDO02556 B If yes, what is the highest grade level position you have held with the Federal Government? G10
Drop down, select one Single N Skip Logic


G11


G12


G13


GS-1 or equivalent


GS-2 or equivalent


GS-3 or equivalent


GS-4 or equivalent


GS-5 or equivalent


GS-6 or equivalent


GS-7 or equivalent


GS-8 or equivalent


GS-9 or equivalent


GS-10 or equivalent


GS-11 or equivalent


GS-12 or equivalent


GS-13 or equivalent


GS-14 or equivalent


GS-15 or equivalent


SES/SL/ST


Don't know



Other, please specify A




AED12561 A Other_highest grade level held

Text area, no char limit
N

EDO02557
How did you hear about this job? I was notified via a USAJOBS automated search agent
Radio button, one-up vertical Multi Y OPS Group



I routinely search USAJOBS








College career service center








Social media (Facebook, Twitter, etc.)








I attended a recruitment event where I met with agency representatives








Visited the agency website








I was referred to the position by an employee of that agency








Agency print ad








Referred by an associate/friend








Found it on another job board or search agent other than USAJOBS








Other, please specify A




EDO02558 A Other_hear about job Other_hear about job
Text area, no char limit

OpS Group
EDO02560
Have you graduated college or obtained your degree within the last two years? Yes
Drop down, select one Single Y




No





EDO02561
What is the highest level of education you have attained? High school diploma
Radio button, one-up vertical Single Y OPS Group



Some college








Technical or vocational degree








Associate Degree








Bachelor's degree








Master's degree








Advanced degree (Ph.D, JD, etc)








Other, please specify A




EDO02562 A Other_level of education

Text area, no char limit
N OpS Group
EDO02563
How many years of experience do you have in your current career field? 0-2 Years
Radio button, one-up vertical
Y



3-5 Years


6-10 Years


11-15 Year


More than 15 years
EDO02564
What Federal grade level position are you applying for today? Executive
Drop down, select one Single Y
Note addition of OPS group


Top management


Mid-management


Support


Entry level



GS-1 or equivalent








GS-2 or equivalent








GS-3 or equivalent








GS-4 or equivalent








GS-5 or equivalent








GS-6 or equivalent








GS-7 or equivalent








GS-8 or equivalent








GS-9 or equivalent








GS-10 or equivalent








GS-11 or equivalent








GS-12 or equivalent








GS-13 or equivalent








GS-14 or equivalent








GS-15 or equivalent








SES/SL/ST








Not sure








Other, please specify A




AED12739 A Other_Federal grade level applying for

Text area, no char limit
N

EDO02552
Are you a Veteran Yes
Drop down, select one Single Y
Note: this question moved



No





AED12562
If you could make ONE improvement to this job application process, what would it be? Better information on what to expect next
Radio button, one-up vertical Single Y OpS Group Note change in question format


Information on when I should expect to hear if I am being considered for the position




Easier to understand job opportunity announcements

Integrate all hiring systems so applicants only have to enter their resume/information one time

No written essays

Better information on how I will be evaluated

Other, please specify A
EDO02565 A Other_improvement

Text area, no char limit
N OpS Group
EDO02566
We are <b>striving to improve the federal hiring process</b> and would like to follow up with you to learn more about your experience since applying. If you would like to help us, <b>please provide your email address</b> so we may send you a short survey

Text area, no char limit
N

Applicant Background: The information you provide will be used for statistical purposes only and is strictly confidential
AED12563
Ethnicity Hispanic or Latino-a person of Cuban, Mexican, Puerto Rican, South or Central American origin, regardless of race
Radio button, one-up vertical Single N




Not Hispanic or Latino





AED12564
Race (check all that apply) American Indian or Alaska Native -a person having origins in any of the original peoples of North or South America (including Central America), and who maintains tribal affiliation or community attachment
Checkbox, one-up vertical Multi N
Please check --words are missing, like "Black or African American" and groups are not bolded (Abandoner survey is correct)

Asian -a person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian subcontinent including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Phillipine Islands, Thailand, or Vietnam

Black or African American - a person having origins in any of the black racial groups of Africa

Native Hawaiian or Other Pacific Islander - a person having origins in any of the original peoples of Hawaii, Guam, Samoa, or other Pacific Islands

White - a person having origins in any of the original peoples of Europe, the Middle East, or North America
AED12565
Disability: A person is disabled if he or she has a physical or mental impairment which substantially limits one or more major life activities, has a record of such impairment, or is regarded as having such impairment. I do not have a disability.
Drop down, select one Single N


Deaf

Blind

Missing extremities

Partial paralysis

Complete paralysis

Convulsive disorder

Mental retardation

Mental or emotional illness

Severe distortion of limbs and/or spine

I have a disability, but it is not listed.
File Typeapplication/vnd.ms-excel
File TitleQuestionnaire Production Guidelines_Template
AuthorProfessional Services
Last Modified ByKatie Phelps
File Modified2019-01-30
File Created2001-08-03

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