Welcome Text | |||||||
Thank you for visiting our site. You have been randomly selected to take part in this survey to let us know what we are doing well and where we need to do better. Please take a minute or two to give us your opinions. The feedback you provide will help us enhance our site and serve you better in the future. Your responses are anonymous. | |||||||
Thank You Text | |||||||
Thank you for your time in completing this survey. Your input is very valuable and we will use it to improve our site. | |||||||
Model Instance Name: | ||||||||
USAJOBS v2 | ||||||||
MID: | 9QpFUw1d4ZNc0NYVEEQYgA4C | |||||||
Date: | 06/25/2014 | |||||||
Q Name | ELEMENTS (drivers of satisfaction) | Q Name | CUSTOMER SATISFACTION | Q Name | FUTURE BEHAVIORS | |||
Navigation (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) |
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1 | Navigation - Organized | Please rate how well the site is organized. | 17 | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
20 | Return | How likely are you to return to this site? |
2 | Navigation - Options | Please rate the options available for navigating this site. | 18 | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | ||
3 | Navigation - Layout | Please rate how well the site layout helps you find what you are looking for. | 19 | Satisfaction - Ideal | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
21 | Recommend | How likely are you to recommend this site to someone else? |
Site Performance (1=Poor, 10=Excellent, Don't Know) | Primary Resource (1=Very Unlikely, 10=Very Likely) |
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4 | Site Performance - Loading | Please rate how quickly pages load on this site. | 22 | Primary Resource | How likely are you to use this site as a primary resource to find a job? | |||
5 | Site Performance - Consistency | Please rate the consistency of speed from page to page on this site. | Apply for Job (1=Very Unlikely, 10=Very Likely) |
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6 | Site Performance - Errors | Please rate the ability to load pages without getting error messages on this site. | 23 | Apply for Job | How likely are you to use this site to apply for a specific job? | |||
Look and Feel (1=Poor, 10=Excellent, Don't Know) | ||||||||
7 | Look and Feel - Appeal | Please rate the visual appeal of this site. | ||||||
8 | Look and Feel - Balance | Please rate the balance of graphics and text on this site. | ||||||
9 | Look and Feel - Readability | Please rate the readability of the pages on this site. | ||||||
Job Descriptions (1=Poor, 10=Excellent, Don't Know) | ||||||||
10 | Job Descriptions - Understandable | Please rate how understandable job descriptions are on this site. | ||||||
11 | Job Descriptions - Detail | Please rate the level of detail of job descriptions on this site. | ||||||
12 | Job Descriptions - Answers | Please rate how well the job descriptions provide answers to your questions. | ||||||
Job Search (1=Poor, 10=Excellent, Don't Know) | ||||||||
13 | Job Search - Results Relevance | Please rate the relevance of job search results on this site. | ||||||
14 | Job Search - Results Organization | Please rate the organization of job search results on this site. | ||||||
15 | Job Search - Results Help | Please rate how well the job search results help you decide what job listings to select. | ||||||
16 | Job Search - Feature Narrow | Please rate how well the search feature helps you to narrow the results to find job listings you want. | ||||||
Model Name USAJobs V3 | ||||||||
Model ID | 9QpFUw1d4ZNc0NYVEEQYgA4C | Underlined & Italicized: Re-order | ||||||
Partitioned | Yes - 2MQ | Pink: Addition | ||||||
Date | 3/20/2017 | Blue: Reword | ||||||
QID | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
HAJ5336Q043 | What is your primary reason for visiting the site today? | Search job opportunities | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||
Apply for specific job(s) | ||||||||
Check on status or update a prior job application | ||||||||
Create a USAJOBS profile | ||||||||
Create or change a saved job search | ||||||||
Upload or change a searchable resume | ||||||||
Find general information about USAJOBS | ||||||||
Update/edit my USAJOBS profile | ||||||||
Look for events | ||||||||
Explore opportunities for a specific group (student, veteran, etc.) | ||||||||
Reset password | ||||||||
Learn about Federal employment | ||||||||
Other | ||||||||
HAJ5336Q044 | How did you look for information on the site today? (Please select all that apply.) | Used the menu in the center of the homepage (Create a USAJOBS Profile, Federal Application Process, Explore Opportunities) | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigation Method | ||
Used featured links on the homepage | ||||||||
Used the Explore Unique Hiring Paths section | ||||||||
Used the left menu on my account page | ||||||||
Used the site map in the footer | ||||||||
Other (please specify): | A | |||||||
HAJ5336Q045 | A | Please specify how you looked for information. | N | Text area, no char limit | Skip Logic Group* | OE_Navigation Method | ||
HAJ5336Q046 | Did you accomplish what you wanted to do today on this site? | Yes | A | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish | |
No | B | |||||||
HAJ5336Q047 | A | Was it easy to accomplish what you wanted to do? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish Experience | |
No | A1 | |||||||
HAJ5336Q048 | A1 | Please briefly describe what was difficult to accomplish. | N | Text area, no char limit | Skip Logic Group* | Not Easy Accomplish | ||
HAJ5336Q049 | B | Please tell us why you were unable to accomplish your task today. | N | Text area, no char limit | Skip Logic Group* | Why Not Accomplish | ||
HAJ5336Q050 | Do any of these groups describe you? (Please select all that apply.) | Federal Employees (current or former) | C | Y | Checkbox, one-up vertical | Skip Logic Group* | Role | |
Veterans | C | |||||||
Students and recent graduates | C | |||||||
Individuals with disabilities | C | |||||||
Former overseas federal employees | C | |||||||
Land Management | C | |||||||
Military spouses | C | |||||||
National Guard | C | |||||||
Native Americans | C | |||||||
Peace Corps or AmeriCorps Vista (current or alumni) | C | |||||||
Senior executives | C | |||||||
General public | Mutually exclusive | |||||||
HAJ5336Q051 | C | Did you explore the hiring paths/site information for any of the groups you selected? | Yes | C1 | Y | Radio button, one-up vertical | Skip Logic Group* | Role Info Access |
No, I was not aware of any such information | ||||||||
No, I did not need to | ||||||||
HAJ5336Q052 | C1 | Was the information you found pertinent to what you were looking for? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Role Info Useful | |
No, I had to go elsewhere to find the information I needed. | ||||||||
NMS5336Q001 | How frequently do you visit this site? | This is my first visit | A | Y | Radio button, one-up vertical | Skip Logic Group | Visit Frequency | |
Once every 6 months or less often | ||||||||
Once every few months | ||||||||
Monthly | ||||||||
Weekly | ||||||||
Daily or more often | ||||||||
NMS5336Q002 | A | Did you create a USAJOBS account during your visit? | Yes | B | Y | Radio button, one-up vertical | Skip Logic Group | Create Account |
No | ||||||||
Not Sure | ||||||||
NMS5336Q003 | B | Did you have any difficulty setting up the account? | Yes | C | Y | Radio button, one-up vertical | Skip Logic Group | Account Difficulty |
No | ||||||||
Not Sure | ||||||||
NMS5336Q004 | C | Which of the following difficulties did you encounter while creating an account? | Account creation timed-out | Y | Radio button, one-up vertical | Skip Logic Group | Specific Difficulty | |
Difficulty with username and/or password creation | ||||||||
Difficulty with email address validation | ||||||||
Other | D | |||||||
NMS5336Q005 | D | What difficulty did you have while creating an account? | Y | Radio button, one-up vertical | Skip Logic Group* | OE_Account Difficulty | ||
HAJ5336Q053 | Did you use the site's search feature during your visit today? | Yes | Y | Y | Radio button, one-up vertical | Skip Logic Group* | Search Access | |
No | ||||||||
Don't recall | ||||||||
HAJ5336Q054 | Y | Please tell us about your experience with the site's search feature today. (Select all that apply.) | Results were not relevant/not what I expected | Y | Checkbox, one-up vertical | Randomize | Search Experience | |
Too many results/I needed to refine my search | ||||||||
Not enough results | Skip Logic Group* | |||||||
Returned NO results | ||||||||
Received error message(s) | ||||||||
Search speed was too slow | ||||||||
I experienced a different search issue | Anchor Answer Choice | |||||||
I had no difficulty with search/results were helpful | Mutually Exclusive | |||||||
HAJ5336Q055 | Which of these job search filter options do you use most often on USAJOBS? (Choose up to three most-used features.) | Salary | A, B | Y | Checkbox, one-up vertical | Skip Logic Group | Filter Usage | |
Pay Grade | A,B | Allow up to 3 choices | ||||||
Hiring Path | A,B | |||||||
Location | A,B | |||||||
Department and Agency | A,B | |||||||
Type of Work or Work Schedule | A,B | |||||||
Occupational Series or Job Category | A,B | |||||||
Appointment Type | A,B | |||||||
Security Clearance | A,B | |||||||
Travel Percentage | A,B | |||||||
Relocation Assistance | A,B | |||||||
Supervisory position | A,B | |||||||
None of the above | Mutually Exclusive | |||||||
HAJ5336Q056 | A | Are the filters options easy to use? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Filter Usage Easy | |
No | A1 | |||||||
Don't recall | ||||||||
HAJ5336Q057 | A1 | Which filter options are most difficult to use? (Select up to three.) | Salary | Y | Checkbox, one-up vertical | Skip Logic Group* | Filters with Difficulty | |
Pay Grade | Allow up to 3 choices | |||||||
Hiring Path | ||||||||
Location | ||||||||
Department and Agency | ||||||||
Type of Work or Work Schedule | ||||||||
Occupational Series or Job Category | ||||||||
Appointment Type | ||||||||
Security Clearance | ||||||||
Travel Percentage | ||||||||
Relocation Assistance | ||||||||
Supervisory position | ||||||||
Don't recall | Mutually Exclusive | |||||||
HAJ5336Q058 | Which of the following features/functions is most in need of improvement? | Login | Y | Radio button, one-up vertical | Focus feature | |||
Uploading Documents | ||||||||
Profile | ||||||||
Search | ||||||||
Resume Builder | ||||||||
None of these | ||||||||
HAJ5336Q059 | We value your feedback! Please share any ideas on how we could most improve this site. | N | Text area, no char limit | OE_Improve Experience |
Model Instance Name: | |||||||||||
USAJOBS v2 | underlined & italicized: RE-ORDER | ||||||||||
MID: 9QpFUw1d4ZNc0NYVEEQYgA4C | pink: ADDITION | ||||||||||
Date: | blue + -->: REWORDING | ||||||||||
USAJOBS v2 CUSTOM QUESTION LIST | |||||||||||
QID | Skip Logic Label | Meta Tag | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Labels | |
NMS5336Q001 | Visit Frequency | How frequently do you visit this site? | First time | A | Radio button, one-up vertical | Single | Y | Skip Logic Group | Visit Frequency | ||
More than once a day | |||||||||||
Daily | |||||||||||
About once a week | |||||||||||
About once a month | |||||||||||
Every 6 months or less | |||||||||||
NMS5336Q002 | A | Did you create a USAJOBS account during your visit? | Yes | B | Radio button, one-up vertical | Single | Y | Skip Logic Group | Create Account | ||
No | |||||||||||
Not Sure | |||||||||||
NMS5336Q003 | B | Did you have any difficulty setting up the account? | Yes | C | Radio button, one-up vertical | Single | Y | Skip Logic Group | Account Difficulty | ||
No | |||||||||||
Not Sure | |||||||||||
NMS5336Q004 | C | Which of the following difficulties did you encounter while creating an account? | Account creation timed-out | Radio button, one-up vertical | Single | Y | Skip Logic Group | Specific Difficulty | |||
Difficulty with username and/or password creation | |||||||||||
Difficulty with email address | |||||||||||
Other | D | ||||||||||
NMS5336Q005 | D | What difficulty did you have while creating an account? | Text area, no char limit | N | Skip Logic Group | OE_Account Difficulty | |||||
NMS5336Q006 | |||||||||||
NMS5336Q007 | |||||||||||
NMS5336Q008 | When you visit websites, do you typically use basic or advanced search? | Basic | J, L | Radio button, one-up vertical | Single | Yes | Skip Logic Group | What Search | |||
Advanced | K, L | ||||||||||
Both equally | L | ||||||||||
NMS5336Q009 | J | Why do you prefer basic search? | Text area, no char limit | No | Skip Logic Group | Why Basic | |||||
NMS5336Q010 | K | Why do you prefer advanced search? | Text area, no char limit | No | Skip Logic Group | Why Advanced | |||||
NMS5336Q011 | L | How often do you use USAJOBS advanced search? | First time using advance search | S2 | Radio button, one-up vertical | Single | Yes | Skip Logic Group | How Often Use Advanced | ||
Each visit | |||||||||||
On approximately half of my visits | |||||||||||
On less than 25% of my visits | |||||||||||
Never | |||||||||||
NMS5336Q015 | |||||||||||
Radio button, one-up vertical | Single | Yes | Skip Logic Group | Not Notice-First Impression | |||||||
Text area, no char limit | No | Skip Logic Group | Not Notice-What Difficult | ||||||||
Checkbox, one-up vertical | Multi | Yes | Skip Logic Group | Not Notice-Advanced Features | |||||||
NMS5336Q019 | |||||||||||
NMS5336Q020 | |||||||||||
NMS5336Q021 | |||||||||||
NMS5336Q022 | S2 | What is your first impression of the advanced search page? | Looks easy to use | U2 | Radio button, one-up vertical | Single | Yes | Skip Logic Group | First Impression | ||
Looks difficult | T2, U2 | ||||||||||
NMS5336Q023 | T2 | What seems difficult to use? | Text area, no char limit | No | Skip Logic Group | What Difficult | |||||
NMS5336Q024 | U2 | Which of these advanced search features do you use most often on USAJOBS? (multi-select up to 3) | Keyword | Checkbox, one-up vertical | Multi | Yes | Skip Logic Group | Advanced Features | |||
Salary or Pay Grade | |||||||||||
Occupational Series or Job Category | |||||||||||
Location | |||||||||||
Department and Agency | |||||||||||
Type of Work or Work Schedule | |||||||||||
Posting Options | |||||||||||
Did you use the map search tool today? | Yes | Radio button, one-up vertical | Single | Yes | Skip Logic Group | Use Map Search | |||||
No | |||||||||||
Please rate your satisfaction with the map search tool. | 1 - Very dissatisfied | Radio button, scale, no don't know | Single | Yes | Skip Logic Group | Map Search Satisfaction | |||||
2 | |||||||||||
3 | |||||||||||
4 | |||||||||||
5 | |||||||||||
6 | |||||||||||
7 | |||||||||||
8 | |||||||||||
9 | |||||||||||
10 - Very satisfied | |||||||||||
Please rate the ease of using the map search tool. | 1 - Very difficult | Radio button, scale, no don't know | Single | Yes | Skip Logic Group | Map Search Ease of Use | |||||
2 | |||||||||||
3 | |||||||||||
4 | |||||||||||
5 | |||||||||||
6 | |||||||||||
7 | |||||||||||
8 | |||||||||||
9 | |||||||||||
10 - Very easy | |||||||||||
Do you have any recommendations to improve the map search tool? | Text area, no char limit | No | Skip Logic Group | OE_Map Search | |||||||
NMS5336Q025 | How would you rate the search functionality on USAJOBS? | Very helpful | Radio button, one-up vertical | Single | Yes | Rate Search | |||||
Somewhat helpful | |||||||||||
Fair | |||||||||||
Somewhat unhelpful | |||||||||||
Very unhelpful | |||||||||||
NMS5336Q026 | Do you have any recommendations to improve the search tool? | Text area, no char limit | No | Search Recommendation | |||||||
NMS5336Q027 | Which of the following site services, if any, did you use today? (Select all that apply) | Search Jobs | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Site Services Used | ||||
My Account | |||||||||||
Resource Center | |||||||||||
Individuals with Disabilities | |||||||||||
Veterans | |||||||||||
Support | |||||||||||
Students and Recent Graduates | |||||||||||
Senior Executives | |||||||||||
FAQs | |||||||||||
Tutorials | |||||||||||
Spotlights | |||||||||||
Other (please specify) | Q | ||||||||||
NMS5336Q028 | Q | Specifically, what other site services did you use today? | Text area, no char limit | N | Skip Logic Group | OE_Site Services Used | |||||
NMS5336Q029 | Accomplish | Were you able to find what you were looking for on USAJOBS.gov? | Yes | Radio button, one-up vertical | Single | Y | Skip Logic Group | Ability to Find | |||
No | G | ||||||||||
Not Yet | |||||||||||
NMS5336Q030 | G | What were you unable to find on USAJOBS.gov? | A specific job | Radio button, one-up vertical | Single | Y | Skip Logic Group | Unable to Find | |||
Jobs I qualify for | |||||||||||
Jobs that were relevant to my search | |||||||||||
Information about how to apply | |||||||||||
Other | H | ||||||||||
NMS5336Q031 | H | What were you unable to find on USAJobs.gov? | Text area, no char limit | N | Skip Logic Group | OE_Unable to Find | |||||
NMS5336Q032 | Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required) |
Message or recommendation from a friend on a social network | Drop down, select one | Single | Y | Rank Group | SV - Rank 1 | ||||
Video I saw on YouTube | |||||||||||
Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||||
Advertising on social networks (Facebook, MySpace, Twitter) | Randomize | ||||||||||
Message directly from the organization/agency on a social network | |||||||||||
Mobile phone text messages or alerts | |||||||||||
Instant Message from a friend or colleague | |||||||||||
Familiarity with site/organization/brand | |||||||||||
Promotional email(s) from the organization/agency | |||||||||||
Search engine results | |||||||||||
Word of mouth recommendation from someone I know (family, friend, etc.) | |||||||||||
TV, radio, newspaper, or magazine advertising | |||||||||||
OPM Advertisement - "What did you do at your job today?" | |||||||||||
Federal Agency Human Resources Office | |||||||||||
USA.gov | |||||||||||
OPM Sponsored Job Fair | |||||||||||
OPM Veterans Employment Materials | |||||||||||
Placement/Transition Center | |||||||||||
Don't know | Anchor Answer Choice | ||||||||||
Other | Anchor Answer Choice | ||||||||||
NMS5336Q033 | Rank 2 (Optional) | Message or recommendation from a friend on a social network | Drop down, select one | Single | Y | Rank Group | SV - Rank 2 | ||||
Video I saw on YouTube | |||||||||||
Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||||
Advertising on social networks (Facebook, MySpace, Twitter) | Randomize | ||||||||||
Message directly from the organization/agency on a social network | |||||||||||
Mobile phone text messages or alerts | |||||||||||
Instant Message from a friend or colleague | |||||||||||
Familiarity with site/organization/brand | |||||||||||
Promotional email(s) from the organization/agency | |||||||||||
Search engine results | |||||||||||
Word of mouth recommendation from someone I know (family, friend, etc.) | |||||||||||
TV, radio, newspaper, or magazine advertising | |||||||||||
OPM Advertisement - "What did you do at your job today?" | |||||||||||
Federal Agency Human Resources Office | |||||||||||
USA.gov | |||||||||||
OPM Sponsored Job Fair | |||||||||||
OPM Veterans Employment Materials | |||||||||||
Placement/Transition Center | |||||||||||
Don't know | Anchor Answer Choice | ||||||||||
Other | Anchor Answer Choice | ||||||||||
NMS5336Q034 | Rank 3 (Optional) | Message or recommendation from a friend on a social network | Drop down, select one | Single | Y | Rank Group | SV - Rank 3 | ||||
Video I saw on YouTube | |||||||||||
Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||||
Advertising on social networks (Facebook, MySpace, Twitter) | Randomize | ||||||||||
Message directly from the organization/agency on a social network | |||||||||||
Mobile phone text messages or alerts | |||||||||||
Instant Message from a friend or colleague | |||||||||||
Familiarity with site/organization/brand | |||||||||||
Promotional email(s) from the organization/agency | |||||||||||
Search engine results | |||||||||||
Word of mouth recommendation from someone I know (family, friend, etc.) | |||||||||||
TV, radio, newspaper, or magazine advertising | |||||||||||
OPM Advertisement - "What did you do at your job today?" | |||||||||||
Federal Agency Human Resources Office | |||||||||||
USA.gov | |||||||||||
OPM Sponsored Job Fair | |||||||||||
OPM Veterans Employment Materials | |||||||||||
Placement/Transition Center | |||||||||||
Don't know | Anchor Answer Choice | ||||||||||
Other | Anchor Answer Choice | ||||||||||
NMS5336Q035 | If you heard about this website from a social network, please specify the site (i.e. Facebook, Twitter) | Text area, no char limit | N | SV - Other Social Network | |||||||
NMS5336Q036 | Are you now, or have you ever been, a civilian employee of the United States Government? | Yes | Radio button, one-up vertical | Single | Y | Civilian Employee | |||||
No | |||||||||||
NMS5336Q037 | Have you ever served on active duty in the United States military? | Yes | Radio button, one-up vertical | Single | Y | Active Duty Military | |||||
No | |||||||||||
NMS5336Q038 | What improvements, if any, would you make to this site? | Text area, no char limit | N | OE_Improve Experience |
File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
File Modified | 0000-00-00 |
File Created | 0000-00-00 |