Q_OPMUSAJOBS_Web_B Q_OPMUSAJOBS_Web_Browse_PostCompleter_20150728

E-Government Website Customer Satisfaction Surveys

Q_OPMUSAJOBS_Web_Browse_PostCompleter_20150728.xls

Mapping and Questionnaire Documents IA 30741 A1 (OPM)

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Guidelines
Welcome and Thank You Text
Current Model Qsts
Custom Qsts v3
Custom Qsts v3 (7-30-15)


Sheet 1: Guidelines























Questionnaire Management Guidelines








































Goals:



















One consolidated document to track all model and CQ changes throughout the life of the project


















Questionnaire always matches the live survey


















Easy and error-free way to submit CQ changes


















All changes tracked and reflected in one document (DOT will help)







































Basic rules:








































1 This questionnaire has to match the live survey


















2 All changes to the live measure need to be tracked and archived in one document


















3 All CQ change requests have to be submitted using this document









































SRA: 1) marks up changes and submits the entire document to DOT







































DOT: 1) archives change request on separate tab



















2) implements change(s)



















3) updates the document to reflect all implemented changes in the "clean" questionnaire - SRA can send to the client and use for future CQ changes





































4 DOT safeguards correct formats - your next CQ changes have to be submitted using one survey document with appropriate color-coding






































































































Sheet 2: Welcome and Thank You Text

Please take a minute or two to give us your opinions. The feedback you provide will help us enhance our site and serve you better in the future. All results are strictly confidential.





















Thank you for your time in completing this survey. Your input is very valuable to us and we will take it into consideration.

Sheet 3: Current Model Qsts

Measure Name Post-Completer Survey V3



MID: VVMxVkYI5htZdZBw885dNw==


Model questions utilize the CXA methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS







Hiring Process (1=Poor, 10=Excellent, Don't Know)
Satisfaction
Apply Next Time (1=Not Very Likely, 10=Very Likely)
1 Please rate the speed of the Federal hiring process. 10 What is your overall satisfaction with the Federal hiring process experience? 13 How likely are you to apply for a position at this agency next time you look for a job?
2 Please rate your opportunity to present a good representation of your qualifications for this position. 11 How well does this Federal hiring process experience meet your expectations?
Likelihood to Recommend (1=Not Very Likely, 10=Very Likely)

Application Status Notifications (1=Poor, 10=Excellent, Don't Know) 12 How does this experience compare to your idea of an ideal Federal hiring process?
How likely are you to recommend applying to this agency to someone else?
7 Please rate the simplicity of tracking your job application online.


Likelihood to Consider Employment with the Federal government (1=Not Very Likely, 10=Very Likely)
8 Please rate the timeliness of the application status notifications you may have received during the Federal hiring process.


How likely are you to consider employment with the Federal government in the future?
9 Please rate how well the application status notifications answered your questions.




Sheet 4: Custom Qsts v3

Measure Name Post-Completer Survey V3






MID: VVMxVkYI5htZdZBw885dNw==







Skip Logic Label Meta Tag Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Special Instructions Single or Multi Required
Y/N
Label Name
AED11952

Do you know how to check the current status of your application? Yes
Drop down, select one
Single Y Check Status




No





AED11953

What notification did you receive regarding the status of your application? I was notified that my application was received
Checkbox, one-up vertical OPS Group Multi Y Notification Received Status




I was notified my application was being assessed for qualifications









I was notified that I was not being considered for the position









I was eligible for the position but was not selected









I was contacted for a job interview for that position









I was never notified regarding my status as an applicant









Other, please specify A




AED11954 A
Other_notification on final application status

Text area, no char limit OPS Group
N OE_notification on final app
AED11955

How does this job application notification compare with the communication/notification you have received when applying for private sector jobs? Better--I was notified of my status more consistently than when applying for jobs with private companies
Radio button, one-up vertical
Single Y Notification comparison private




Comparable--My experience was similar to applying with private companies









Worse--I was notified of my status more consistently when applying for jobs with private companies









Not applicable--I have not applied for positions with private companies





AED11956

How does this job application notification compare with communication/notification you have received when applying for previous Federal positions? Better--I was notified sooner of my status this time
Radio button, one-up vertical OPS Group Single Y Notification comparison private




Comparable--My experience was similar to the past









Worse--I was notified of my status sooner in the past









Other, please specify A




AED11957 A
Other_communication Federal positions

Text area, no char limit OPS Group
N OE_communication Fed positions
AED11974

Would you recommend others to apply for a Federal position? Yes
Drop down, select one Skip Logic Group Single Y Recommend Others Apply




No N








Not sure N




AED11975 N
If no or not sure, why not?

Text area, no char limit Skip Logic Group
N No or not sure
AED11958

Were you contacted for an interview regarding this job application? Yes B Drop down, select one Skip Logic Group Single Y Contacted for Interview




No





AED11959 B
If yes, how long after you applied were you contacted? Less than 30 days
Radio button, one-up vertical Skip Logic Group Single Y Time contacted after app




31-60 days









61 to 90 days









over 90 days





AED11960 B
Was the hiring manager involved in recruiting activities for this position (i.e. job fairs, etc.) Yes C Radio button, one-up vertical Skip Logic Group Single Y Hiring manager involvement




No









I don't know





AED11961 C
Did his/her involvement influence your decision to apply for the position? Yes
Radio button, one-up vertical Skip Logic Group Single Y Involvement influence decision




No









Other A




AED11962 A
How did the hiring manager involvement influence your decision?

Text area, no char limit Skip Logic Group
N OE_hiring manager involvement
AED11963 B
Were you offered a position in the Federal government? Yes E, G Drop down, select one Skip Logic Group Single Y Offered a position




No





AED11964 E
If yes, how long after you interviewed were you offered the position? Less than 30 days
Radio button, one-up vertical Skip Logic Group Single Y Offered position after interview




31-60 days









61 to 90 days









Over 90 days









Other F




AED11965 F
How long after you interviewed were you offered the position?


Text area, no char limit Skip Logic Group
N OE_interviewed after application
AED11966 G
Did you accept or decline the position? Accept J, L Drop down, select one Skip Logic Group Single Y Accept or decline




Decline H




AED11967 H
If you declined the position, please tell us why: Compensation/Benefits
Checkbox, one-up vertical Skip Logic Group Multi Y Declined position why




Location









Actual duties and/or conditions of employment did not match job announcement









Poorly conducted interview









Working conditions









Actual duties did not interest me









Accepted another position within the Federal government









Accepted another position in the private sector









Accepted another position with a non-profit









Other I




AED11968 I
Please tell us why you declined the position.

Text area, no char limit Skip Logic Group
N OE_declined position
AED11969 J
If you accepted the position, how long have you worked at your new job? Less than 30 days
Radio button, one-up vertical Skip Logic Group Single Y How long at new job




31-60 days









61 to 90 days









Over 90 days









Other K




AED11970 K
How long have you worked at your new job?

Text area, no char limit Skip Logic Group
N OE_accepted position
AED11971 L
If you accepted the position, how similar are the actual job duties of the position to those described in the job announcement and interview process? Very similar
Radio button, one-up vertical Skip Logic Group Single Y Duties similar to description




Somewhat similar









Not similar









Other M




AED11972 M
Please describe how similar the actual job duties of the position are to those described in the job announcement.

Text area, no char limit Skip Logic Group
N OE_duties similar to description
AED12740

If you could make one improvement to the Federal Hiring Process, what would it be? Better communication throughout the process
Radio button, one-up vertical OPS Group Single Y Improvement




More timely status notifications









More frequent status notification updates









Easier to understand job opportunity announcements









Faster time to reach a hiring decision









Integrate all hiring systems so applicants only have to input their resume/information one time









No written essays









Better information on how I will be evaluated









Better explanation of why I did not qualify for the position









Other, please specify A




AED11976 A
Other_improvements to hiring process

Text area, no char limit OPS Group
N Improvement

Sheet 5: Custom Qsts v3 (7-30-15)

Measure Name Post-Completer Survey V3






MID: VVMxVkYI5htZdZBw885dNw==







Skip Logic Label Meta Tag Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Special Instructions Single or Multi Required
Y/N
Label Name
AED11952

Do you know how to check the current status of your application? Yes
Drop down, select one
Single Y Check Status




No





AED11953

What notification did you receive regarding the status of your application? I was notified that my application was received
Checkbox, one-up vertical OPS Group Multi Y Notification Received Status




I was notified my application was being assessed for qualifications









I was notified that I was not being considered for the position









I was eligible for the position but was not selected









I was contacted for a job interview for that position









I was never notified regarding my status as an applicant









Other, please specify A




AED11954 A
Other_notification on final application status

Text area, no char limit OPS Group
N OE_notification on final app
AED11955

How does this job application notification compare with the communication/notification you have received when applying for private sector jobs? Better--I was notified of my status more consistently than when applying for jobs with private companies
Radio button, one-up vertical
Single Y Notification comparison private




Comparable--My experience was similar to applying with private companies









Worse--I was notified of my status more consistently when applying for jobs with private companies









Not applicable--I have not applied for positions with private companies





AED11956

How does this job application notification compare with communication/notification you have received when applying for previous Federal positions? Better--I was notified sooner of my status this time
Radio button, one-up vertical OPS Group Single Y Notification comparison private




Comparable--My experience was similar to the past









Worse--I was notified of my status sooner in the past









Other, please specify A




AED11957 A
Other_communication Federal positions

Text area, no char limit OPS Group
N OE_communication Fed positions
AED11974

Would you recommend others to apply for a Federal position? Yes
Drop down, select one Skip Logic Group Single Y Recommend Others Apply




No N








Not sure N




AED11975 N
If no or not sure, why not?

Text area, no char limit Skip Logic Group
N No or not sure
AED11958

Were you contacted for an interview regarding this job application? Yes B Drop down, select one Skip Logic Group Single Y Contacted for Interview




No





AED11959 B
If yes, how long after you applied were you contacted? Less than 30 days
Radio button, one-up vertical Skip Logic Group Single Y Time contacted after app




31-60 days









61 to 90 days









over 90 days





AED11960 B
Was the hiring manager involved in recruiting activities for this position (i.e. job fairs, etc.) Yes C Radio button, one-up vertical Skip Logic Group Single Y Hiring manager involvement




No









I don't know





AED11961 C
Did his/her involvement influence your decision to apply for the position? Yes
Radio button, one-up vertical Skip Logic Group Single Y Involvement influence decision




No









Other, please specify A




AED11962 A
How did the hiring manager involvement influence your decision?

Text area, no char limit Skip Logic Group
N OE_hiring manager involvement
AED11963 B
Were you offered a position in the Federal government? Yes E, G Drop down, select one Skip Logic Group Single Y Offered a position




No





AED11964 E
If yes, how long after you interviewed were you offered the position? Less than 30 days
Radio button, one-up vertical Skip Logic Group Single Y Offered position after interview




31-60 days









61 to 90 days









Over 90 days









Other, please specify F




AED11965 F
How long after you interviewed were you offered the position?


Text area, no char limit Skip Logic Group
N OE_interviewed after application
AED11966 G
Did you accept or decline the position? Accept J, L Drop down, select one Skip Logic Group Single Y Accept or decline




Decline H




AED11967 H
If you declined the position, please tell us why: Compensation/Benefits
Checkbox, one-up vertical Skip Logic Group Multi Y Declined position why




Location









Actual duties and/or conditions of employment did not match job announcement









Poorly conducted interview









Working conditions









Actual duties did not interest me









Accepted another position within the Federal government









Accepted another position in the private sector









Accepted another position with a non-profit









Other, please specify I




AED11968 I
Please tell us why you declined the position.

Text area, no char limit Skip Logic Group
N OE_declined position
AED11969 J
If you accepted the position, how long have you worked at your new job? Less than 30 days
Radio button, one-up vertical Skip Logic Group Single Y How long at new job




31-60 days









61 to 90 days









Over 90 days









Other, please specify K




AED11970 K
How long have you worked at your new job?

Text area, no char limit Skip Logic Group
N OE_accepted position
AED11971 L
If you accepted the position, how similar are the actual job duties of the position to those described in the job announcement and interview process? Very similar
Radio button, one-up vertical Skip Logic Group Single Y Duties similar to description




Somewhat similar









Not similar









Other, please specify M




AED11972 M
Please describe how similar the actual job duties of the position are to those described in the job announcement.

Text area, no char limit Skip Logic Group
N OE_duties similar to description
AED12740

If you could make one improvement to the Federal Hiring Process, what would it be? Better communication throughout the process
Radio button, one-up vertical OPS Group Single Y Improvement




More timely status notifications









More frequent status notification updates









Easier to understand job opportunity announcements









Faster time to reach a hiring decision









Integrate all hiring systems so applicants only have to input their resume/information one time









No written essays









Better information on how I will be evaluated









Better explanation of why I did not qualify for the position









Other, please specify A




AED11976 A
Other_improvements to hiring process

Text area, no char limit OPS Group
N Improvement
File Typeapplication/vnd.ms-excel
File Modified0000-00-00
File Created0000-00-00

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