Form Q_AIDSInfo_Mobile_ Q_AIDSInfo_Mobile_Browse_20170807

E-Government Website Customer Satisfaction Surveys

Q_AIDSInfo_Mobile_Browse_20170807.xlsx

Mapping and Questionnaire Documents IA 30806 A0 (NLM)

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Qsts
Current CQs
CQs (4-17-17)
CQs (10-19-16)


Sheet 1: Welcome and Thank You Text







Welcome and Thank You Text


















Welcome Text
Thank You Text






Thank you for visiting [AIDSinfo]. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

Thank you for taking our survey - and for helping us serve you better. We appreciate your input!





























































































Sheet 2: Model Qsts

Model Name
AIDSinfo Mobile



Red & Strike-Through: Delete
Model ID
kocpxNRZ989dE0ldwklQdQ4C



Underlined & Italicized: Re-order
Partitioned
Yes - 2 question partition per Richard



Pink: Addition
Date
7.22.14



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel
(1=Poor, 10=Excellent, Don't Know)


Satisfaction

Return
(1=Very Unlikely, 10=Very Likely)

Look and Feel - Appeal Please rate the visual appeal of this mobile site.
Satisfaction - Overall What is your overall satisfaction with this mobile site?
(1=Very Dissatisfied, 10=Very Satisfied)

Return to Mobile Site How likely are you to return to this mobile site?

Look and Feel - Balance Please rate the balance of graphics and text on this mobile site.
Satisfaction - Expectations How well does this mobile site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend
(1=Very Unlikely, 10=Very Likely)

Look and Feel - Readability Please rate the readability of the pages on this mobile site.
Satisfaction - Ideal How does this site compare to your idea of an ideal mobile website?
(1=Not Very Close, 10=Very Close)

Recommend Mobile Site How likely are you to recommend this mobile site to someone else?


Site Performance (1=Poor, 10=Excellent, Don't Know)






Site Performance - Loading Please rate how quickly pages load on this mobile site.



Primary Resource Mobile Site Primary Resource (1=Very Unlikely, 10=Very Likely)

Site Performance - Consistency Please rate the consistency of speed from page to page on this mobile site.




How likely are you to use this mobile site as your primary resource for obtaining treatment, prevention and statistical information about HIV/AIDS?

Site Performance - Completeness Please rate how completely the page content loads on this mobile site.







Navigation
(1=Poor, 10=Excellent, Don't Know)







Navigation - Organized Please rate how well the mobile site is organized.






Navigation - Options Please rate the options available for navigating this mobile site.






Navigation - Layout Please rate how well the mobile site layout helps you find what you need.







Information Browsing (1=Poor, 10=Excellent, Don't Know)






Information Browsing - Sort Please rate the ability to sort information by criteria that is important to you on this mobile site.






Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this mobile site.






Information Browsing - Features Please rate how well the features on the mobile site help you find the information you need.







Site Information (1=Poor, 10=Excellent, Don't Know)






Site Information - Thoroughness Please rate the thoroughness of information provided on this mobile site.






Site Information - Understandable Please rate how understandable this mobile site’s information is.






Site Information - Answers Please rate how well the mobile site’s information provides answers to your questions.




































































































































Sheet 3: Current CQs

Model Name AIDSinfo Mobile



Red & Strike-Through: Delete
Model ID kocpxNRZ989dE0ldwklQdQ4C



Underlined & Italicized: Re-order
Partitioned Yes - 2 question partition per Richard



Pink: Addition
Date 7.22.14



Blue: Reword







QID Skip From Question Text Answer Choices Skip To Type Required
Y/N
Special Instructions CQ Label
MAC5393Q002
What best describes your role in visiting the mobile site today? Physician with HIV/AIDS patients A Radio button, one-up vertical N Skip Logic Group* Role



Nurse A






Nurse practitioner A






Physician Assistant A






Pharmacist A






Researcher or Scientist B






Case manager B






Someone living with HIV/AIDS B






Family or friend of person living with HIV/AIDS B






Student B






Other XX



JIB0157953 XX What other role describes you?

Text area, no char limit N Skip Logic Group* OE_Role
JIB0157952 A What AIDSinfo resources do you use? (Please select all that apply) Clinical Care Guidelines from the site
Checkbox, one-up vertical N Skip Logic Group Resources - HCP



Clinical Care Guidelines App







Drug Database from the site







Drug Database App







Clinical Trials







Glossary from the site







Glossary App







Infographics







Fact Sheets







None


Mutually Exclusive



Other C



JIB0157954 C What other AIDSinfo resources do you use?

Text area, no char limit N Skip Logic Group OE_Resources - HCP
JIB0157951 B What AIDSinfo resources do you use? (Please select all that apply) Drug Database from the site
Checkbox, one-up vertical N Skip Logic Group Resources - Non HCP



Drug Database App







Clinical Trials







Glossary from the site







Glossary App







Infographics







Fact Sheets







Other D



JIB0157955 D What other AIDSinfo resources do you use?

Text area, no char limit N Skip Logic Group OE_Resources - Non HCP
MAC5393Q001
How frequently do you visit this mobile site? First time
Radio button, one-up vertical N Skip Logic Group Frequency



Daily A






About once a week A






About once a month A






Every 6 months or less A



JIB0157956 A During your visit today, did you notice the redesign of the AIDSinfo mobile site? Yes B,C Radio button, one-up vertical Y Skip Logic Group New Site_Notice Redesign



No




JIB0157958 B How does the new mobile site compare to the previous design? New site is an improvement B2 Radio button, one-up vertical Y Skip Logic Group New Site_Compare



New site is comparable







New site is inferior B1



JIB0157961 B2 Copty, Christina ForeSee: We'd like to add this in Please tell us why you feel the new design is an improvement to the previous mobile site.

Text area, no char limit N Skip Logic Group OE_New Site_Improvement
JIB0157960 B1 Please tell us why you feel the new design is inferior to the previous mobile site.

Text area, no char limit N Skip Logic Group OE_New Site_Inferior
JIB0157957 C Please tell us whether you agree or disagree with the following statement:

The new mobile site makes it easier to find the information I was looking for.
Strongly Disagree
Radio button, one-up vertical Y Skip Logic Group New Site_Task



Disagree







Neutral







Agree







Strongly agree







Don't know




MAC5393Q008
Were you able to accomplish your primary task? Yes
Radio button, one-up vertical N Skip Logic Group* Accomplish



No A






Partially A



MAC5393Q009 A Please specify what information you were unable to find:

Text area, no char limit N Skip Logic Group* Could Not Find
MAC5393Q010
After reviewing the information on this site, are there any changes that you would make? (Please select all that apply) I would not make any changes to this website
Checkbox, one-up vertical N Mutually Exclusive Site Improvements



Visual presentation of the information (e.g., graphs/charts, images)







Easier access to scientific research and/or publications







More downloadable content/factsheets







Menu layout


Randomize



Information display when switching back and forth between landscape and portrait view







Navigation of the site







More detailed information about HIV/AIDS treatments (e.g., drug side effects)







Question and Answer (Q & A) section







Different layout for the content provided







Information tailored specifically for physicians







Information tailored specifically for the general public







Information tailored specifically for someone with HIV/AIDS and family members







Information tailored specifically for researchers







Toggle between English and Spanish


Mutually Exclusive











How would you improve the resources that you viewed?

Text area, no char limit N
Improve Patient Education


Did you have any difficulty with the information written for patients? (Select all that apply) Needed more information
Checkbox, one-up vertical N
Diff_patient info


Information was difficult to understand






Information was difficult to print or share






Need a place to ask questions






Information was difficult to find





Scott Wagner:
Other






I had no difficulties


Mutually Exclusive


Did you find the information you were looking for? Yes
Radio button, one-up vertical N
Find Info



No







Partially






Did you try using the site's navigational links before using the search feature today? Yes, I navigated first
Radio button, one-up vertical Y
Nav Before Search



No, I went straight to the search feature







I did not use the site's search feature







Don't recall






How would you describe your navigation experience on this site today? (Select all that apply) I had no difficulty navigating/browsing on this site
Checkbox, one-up vertical Y Mutually exclusive Navigation experience



Links often did not take me where I expected


Skip Logic Group



Had difficulty finding relevant information







Links/labels are difficult to understand







Too many links/navigational options to choose from







Had technical difficulties (error messages, broken links, etc.)







Could not navigate back to previous information







I had a navigation difficulty not listed above A




A Please describe your navigation experience:

Text area, no char limit N Skip Logic Group OE_Nav Difficulty
JIB0157962
What social media sites do you use to find health-related information? (Please select all that apply) Facebook
Checkbox, one-up vertical N Skip Logic Group Other Social Media



Twitter







Instagram







Pinterest







Other A






I do not use social media to find health-related information


Mutually Exclusive
JIB0157963 A What other social media sites do you use to find health-related information?

Text area, no char limit N Skip Logic Group OE_Other Social Media
JIB0157964
What other websites do you use to find HIV/AIDS-related information? (Please select all that apply) AIDS.gov
Checkbox, one-up vertical N Skip Logic Group Other Websites



aidsetc.org







avert.org







cdc.gov







Google search







hab.hrsa.gov







healthline.com







hivandhepatitis.com







thebody.com







Other A






I do not use any other websites to find HIV/AIDS-related information


Mutually exclusive
JIB0157965 A What other websites do you use to find HIV/AIDS-related information?

Text area, no char limit N Skip Logic Group OE_Other Websites


If you could make one improvement to ths site what would it be?

Text area, no char limit N
Improvement

Sheet 4: CQs (4-17-17)

Model Name AIDSinfo Mobile



Red & Strike-Through: Delete
Model ID kocpxNRZ989dE0ldwklQdQ4C



Underlined & Italicized: Re-order
Partitioned Yes - 2 question partition per Richard



Pink: Addition
Date 7.22.14



Blue: Reword







QID Skip From Question Text Answer Choices Skip To Type Required
Y/N
Special Instructions CQ Label
MAC5393Q002
What best describes your role in visiting the mobile site today? Physician with HIV/AIDS patients B, E A Radio button, one-up vertical N Skip Logic Group* Role



Nurse B, E A






Nurse practitioner B, E A






Physician Assistant B, E A






Pharmacist B, E A






Researcher or Scientist B






Case manager B






Someone living with HIV/AIDS B






Family or friend of person living with HIV/AIDS B






Student B






Other XX




XX What other role describes you?

Text area, no char limit N Skip Logic Group* OE_Role

A What AIDSinfo resources do you use? (Please select all that apply) Clinical Care Guidelines from the site
Checkbox, one-up vertical N Skip Logic Group Resources - HCP



Clinical Care Guidelines App







Drug Database from the site







Drug Database App







Clinical Trials







Glossary from the site







Glossary App







Infographics







Fact Sheets







None


Mutually Exclusive



Other C




C What other AIDSinfo resources do you use?

Text area, no char limit N Skip Logic Group OE_Resources - HCP

B What AIDSinfo resources do you use? (Please select all that apply) Drug Database from the site
Checkbox, one-up vertical N Skip Logic Group Resources - Non HCP



Drug Database App







Clinical Trials







Glossary from the site







Glossary App







Infographics







Fact Sheets







Other D




D What other AIDSinfo resources do you use?

Text area, no char limit N Skip Logic Group OE_Resources - Non HCP
MAC5393Q003 B Do you use a mobile device such as a phone or tablet, at the point of care? Yes C Drop down, select one N Skip Logic Group* POC Mobile
No




MAC5393Q004 C What AIDSinfo resources do you use at the point of care? Clinical Care Guidelines D Checkbox, one-up vertical N Skip Logic Group* POC Resources
Drug Database




Clinical Trials




Patient Education Materials




Glossary




Other




MAC5393Q005 D Would you download and use a guidelines app that offers the guideline information offline (when there isn't an internet connection)? Yes P Drop down, select one N Skip Logic Group* POC App


No




MAC5393Q006 P How would you primarily like to view the guidelines? In its entirety
Radio button, one-up vertical N Skip Logic Group* POC Guidelines


Summary







Boxed Recommendations







Tables







Interactive Tables







Decision tree







Treatment Algorithm




UNG0136738 E Did you access the Clinical Care Guidelines on the mobile site today? Yes F, ZY Radio button, one-up vertical Y Skip Logic Group Access Care Guidelines



No







Unsure




UNG0136740 F Which Clinical Care Guidelines did you use today? (Select all that apply) Adult and Adolescent Guidelines
Checkbox, one-up vertical N Skip Logic Group Care Guidelines


Pediatric Guidelines







Perinatal Guidelines







Adult and Adolescent OI Guidelines







Pediatric OI Guidelines







Health-Care Worker Exposure Guidelines (PEP)







Nonoccupational Exposure Guidelines (nPEP)







Revised Guidelines for Counseling, Testing, and Referral







Incorporation of HIV Prevention Guidelines




UNG0136739 ZY Please rate how user friendly the Clinical Care Guidelines are on the mobile website? 1=Not At All User Friendly ZX Radio button, scale, no don't know N Skip Logic Group Rate guide on website



2 ZX






3 ZX






4







Very User Friendly=5




UNG0136741 ZX How would you improve the Clinical Care Guidelines?

Text area, no char limit N Skip Logic Group OE_Improve Guidelines
MAC5393Q001
How frequently do you visit this mobile site? First time
Radio button, one-up vertical N Skip Logic Group Frequency



Daily A






About once a week A






About once a month A






Every 6 months or less A




A During your visit today, did you notice the redesign of the AIDSinfo mobile site? Yes B,C Radio button, one-up vertical Y Skip Logic Group New Site_Notice Redesign



No





B How does the new mobile site compare to the previous design? New site is an improvement B2 Radio button, one-up vertical Y Skip Logic Group New Site_Compare



New site is comparable







New site is inferior B1




B2 Copty, Christina ForeSee: We'd like to add this in Please tell us why you feel the new design is an improvement to the previous mobile site.

Text area, no char limit N Skip Logic Group OE_New Site_Improvement

B1 Please tell us why you feel the new design is inferior to the previous mobile site.

Text area, no char limit N Skip Logic Group OE_New Site_Inferior

C Please tell us whether you agree or disagree with the following statement:
The new mobile site makes it easier to find the information I was looking for.
Strongly Disagree
Radio button, one-up vertical Y Skip Logic Group New Site_Task



Disagree







Neutral







Agree







Strongly agree







Don't know




MAC5393Q007
What is the primary reason for visiting the mobile site today? Access HIV/AIDS Clinical Care Guidelines
Radio button, one-up vertical N
Reason



Access HIV/AIDS Drug Database







Find general information about HIV/AIDS (e.g., prevention, symptoms)







Find information on clinical trials







Find education information and/or materials on HIV/AIDS for my patients








Find patient education information and/or materials for myself, a family member, or a friend








Other




MAC5393Q008
Were you able to accomplish your primary task? Yes
Radio button, one-up vertical N Skip Logic Group* Accomplish



No A






Partially A



MAC5393Q009 A Please specify what information you were unable to find:

Text area, no char limit N Skip Logic Group* Could Not Find
MAC5393Q010
After reviewing the information on this site, are there any changes that you would make? (Please select all that apply) I would not make any changes to this website
Checkbox, one-up vertical N Mutually Exclusive Site Improvements



Visual presentation of the information (e.g., graphs/charts, images)







Easier access to scientific research and/or publications







More downloadable content/factsheets







Menu layout


Randomize



Information display when switching back and forth between landscape and portrait view







Navigation of the site







More detailed information about HIV/AIDS treatments (e.g., drug side effects)







Question and Answer (Q & A) section







Different layout for the content provided







Information tailored specifically for physicians







Information tailored specifically for the general public







Information tailored specifically for someone with HIV/AIDS and family members







Information tailored specifically for researchers







Toggle between English and Spanish


Mutually Exclusive











What social media sites do you use to find health-related information? (Please select all that apply) Facebook
Checkbox, one-up vertical N Skip Logic Group Other Social Media



Twitter







Instagram







Pinterest







Other A






I do not use social media to find health-related information


Mutually Exclusive

A What other social media sites do you use to find health-related information?

Text area, no char limit N Skip Logic Group OE_Other Social Media


What other websites do you use to find HIV/AIDS-related information? (Please select all that apply) AIDS.gov
Checkbox, one-up vertical N Skip Logic Group Other Websites



aidsetc.org







avert.org







cdc.gov







Google search







hab.hrsa.gov







healthline.com







hivandhepatitis.com







thebody.com







Other A






I do not use any other websites to find HIV/AIDS-related information


Mutually exclusive

A What other websites do you use to find HIV/AIDS-related information?

Text area, no char limit N Skip Logic Group OE_Other Websites










Sheet 5: CQs (10-19-16)

AIDSinfo Mobile



Red & Strike-Through: Delete
kocpxNRZ989dE0ldwklQdQ4C



Underlined & Italicized: Re-order
Yes - 2 question partition per Richard



Pink: Addition
7.22.14



Blue: Reword








Skip From Question Text Answer Choices Skip To Type Required
Y/N
Special Instructions CQ Label

How frequently do you visit this mobile site? First time
Radio button, one-up vertical N
Frequency


Daily






About once a week






About once a month






Every 6 months or less





What best describes your role in visiting the mobile site today? Physician with HIV/AIDS patients B, E Radio button, one-up vertical N Skip Logic Group* Role


Nurse B, E





Nurse practitioner B, E





Physician Assistant B, E





Pharmacist B, E





Researcher or Scientist






Case manager






Someone living with HIV/AIDS






Family or friend of person living with HIV/AIDS






Student






Other




B Do you use a mobile device such as a phone or tablet, at the point of care? Yes C Drop down, select one N Skip Logic Group* POC Mobile
No




C What AIDSinfo resources do you use at the point of care? Clinical Care Guidelines D Checkbox, one-up vertical N Skip Logic Group* POC Resources
Drug Database




Clinical Trials




Patient Education Materials




Glossary




Other




D Would you download and use a guidelines app that offers the guideline information offline (when there isn't an internet connection)? Yes P Drop down, select one N Skip Logic Group* POC App

No




P How would you primarily like to view the guidelines? In its entirety
Radio button, one-up vertical N Skip Logic Group* POC Guidelines

Summary






Boxed Recommendations






Tables






Interactive Tables






Decision tree






Treatment Algorithm




E Did you access the Clinical Care Guidelines on the mobile site today? Yes F, ZY Radio button, one-up vertical Y Skip Logic Group Access Care Guidelines


No






Unsure




F Which Clinical Care Guidelines did you use today? (Select all that apply) Adult and Adolescent Guidelines
Checkbox, one-up vertical N Skip Logic Group Care Guidelines

Pediatric Guidelines






Perinatal Guidelines






Adult and Adolescent OI Guidelines






Pediatric OI Guidelines






Health-Care Worker Exposure Guidelines (PEP)






Nonoccupational Exposure Guidelines (nPEP)






Revised Guidelines for Counseling, Testing, and Referral






Incorporation of HIV Prevention Guidelines




ZY Please rate how user friendly the Clinical Care Guidelines are on the mobile website? 1 = Not At All User Friendly ZX Radio button, scale, no don't know N Skip Logic Group Rate guide on website

2 ZX




3 ZX




4





5 = Very User Friendly




ZX How would you improve the Clinical Care Guidelines?

Text area, no char limit N Skip Logic Group OE_Improve Guidelines

What is the primary reason for visiting the mobile site today? Access HIV/AIDS Clinical Care Guidelines
Radio button, one-up vertical N
Reason


Access HIV/AIDS Drug Database






Find general information about HIV/AIDS (e.g., prevention, symptoms)






Find information on clinical trials






Find education information and/or materials on HIV/AIDS for my patients







Find patient education information and/or materials for myself, a family member, or a friend







Other





Were you able to accomplish your primary task? Yes
Radio button, one-up vertical N Skip Logic Group* Accomplish


No A





Partially A



A Please specify what information you were unable to find:

Text area, no char limit N Skip Logic Group* Could Not Find

After reviewing the information on this site, are there any changes that you would make? (Please select all that apply) I would not make any changes to this website
Checkbox, one-up vertical N Mutually Exclusive Site Improvements


Visual presentation of the information (e.g., graphs/charts, images)






Easier access to scientific research and/or publications






More downloadable content/factsheets






Menu layout


Randomize


Information display when switching back and forth between landscape and portrait view






Navigation of the site






More detailed information about HIV/AIDS treatments (e.g., drug side effects)






Question and Answer (Q & A) section






Different layout for the content provided






Information tailored specifically for physicians






Information tailored specifically for the general public






Information tailored specifically for someone with HIV/AIDS and family members






Information tailored specifically for researchers






Toggle between English and Spanish


Mutually Exclusive








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