Q_infoSIDA_Web_Bro Q_infoSIDA_Web_Browse_20170807
E-Government Website Customer Satisfaction Surveys
Q_infoSIDA_Web_Browse_20170807.xlsx
Mapping and Questionnaire Documents IA 30806 A0 (NLM)
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
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Current Model Qsts (EE)
Current Model Qsts (EN)
Current Model Qsts (SP)
Final Version-Translation
Current CQs (EN)
Current CQs (SP)
CQs (4-19-17)
CQs (4-17-17)
Overview
Foreign Language TranslationCurrent Model Qsts (EE)
Current Model Qsts (EN)
Current Model Qsts (SP)
Final Version-Translation
Current CQs (EN)
Current CQs (SP)
CQs (4-19-17)
CQs (4-17-17)
Sheet 1: Foreign Language Translation
| Client Name: | National Library of Medicine | ||||
| Measure Name: | infoSIDA | ||||
| Custom Qualifier Page | Please Select | ||||
| Custom Invitation Text? | Please Select | ||||
| Custom Tracker Text? | Please Select | ||||
| Custom Welcome/ Thank You Text? |
Please Select | ||||
| Language(s) | If other language not listed, please specify. | Website URL | MID(s) (DOT FILL THIS IN) |
Measure Name(s) (DOT WIll FILL THIS IN) |
Notes: |
| Spanish - SP | http://infosida.nih.gov/ | ||||
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Sheet 2: Current Model Qsts (EE)
| Model Instance Name: | |||||
| infoSIDA v4 | |||||
| MID: | UApkYxQ4RV9RtRxlQVAlNw4C | ||||
| Date: | 7.22.14 | ||||
| Model questions utilize the ForeSee CXA methodology to determine scores and impacts | |||||
| CUSTOMER SATISFACTION | FUTURE BEHAVIORS | ||||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | |||||
| Look and Feel - Appeal | Please rate the visual appeal of this site. | Satisfaction | Return | Return (1=Very Unlikely, 10=Very Likely) | |
| Look and Feel - Balance | Please rate the balance of graphics and text on this site. | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
How likely are you to return to this site? | |
| Look and Feel - Readability | Please rate the readability of the pages on this site. | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend | Recommend (1=Very Unlikely, 10=Very Likely) |
| Site Performance (1=Poor, 10=Excellent, Don't Know) | Satisfaction - Ideal | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
How likely are you to recommend this site to someone else? | ||
| Site Performance - Loading | Please rate how quickly pages load on this site. | Primary Resource | Primary Resource (1=Very Unlikely, 10=Very Likely) | ||
| Site Performance - Consistency | Please rate the consistency of speed from page to page on this site. | How likely are you to use this site as your primary resource for obtaining treatment, prevention and statistical information about HIV/AIDS? | |||
| Site Performance - Completeness | Please rate how completely the page content loads on this site. | ||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | |||||
| Navigation - Organized | Please rate how well the site is organized. | ||||
| Navigation - Options | Please rate the options available for navigating this site. | ||||
| Navigation - Layout | Please rate how well the site layout helps you find what you are looking for. | ||||
| Information Browsing (1=Poor, 10=Excellent, Don't Know) | |||||
| Information Browsing - Sort | Please rate the ability to sort information by criteria that is important to you on this site. | ||||
| Information Browsing - Narrow | Please rate the ability to narrow choices to find the information you are looking for on this site. | ||||
| Information Browsing - Features | Please rate how well the features on the site help you find the information you need. | ||||
| Site Information (1=Poor, 10=Excellent, Don't Know) | |||||
| Site Information - Thoroughness | Please rate the thoroughness of information provided on this site. | ||||
| Site Information - Understandable | Please rate how understandable this site’s information is. | ||||
| Site Information - Answers | Please rate how well the site’s information provides answers to your questions. | ||||
Sheet 3: Current Model Qsts (EN)
| Model Instance Name: | |||||
| infoSIDA v4 (English) | |||||
| MID: | R1wo4QENod0gFtJgc1gVQA4C | ||||
| Date: | 7.22.14 | ||||
| Model questions utilize the ForeSee CXA methodology to determine scores and impacts | |||||
| CUSTOMER SATISFACTION | FUTURE BEHAVIORS | ||||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | |||||
| Look and Feel - Appeal | Please rate the visual appeal of this site. | Satisfaction | Return | Return (1=Very Unlikely, 10=Very Likely) | |
| Look and Feel - Balance | Please rate the balance of graphics and text on this site. | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
How likely are you to return to this site? | |
| Look and Feel - Readability | Please rate the readability of the pages on this site. | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend | Recommend (1=Very Unlikely, 10=Very Likely) |
| Site Performance (1=Poor, 10=Excellent, Don't Know) | Satisfaction - Ideal | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
How likely are you to recommend this site to someone else? | ||
| Site Performance - Loading | Please rate how quickly pages load on this site. | Primary Resource | Primary Resource (1=Very Unlikely, 10=Very Likely) | ||
| Site Performance - Consistency | Please rate the consistency of speed from page to page on this site. | How likely are you to use this site as your primary resource for obtaining treatment, prevention and statistical information about HIV/AIDS? | |||
| Site Performance - Completeness | Please rate how completely the page content loads on this site. | ||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | |||||
| Navigation - Organized | Please rate how well the site is organized. | ||||
| Navigation - Options | Please rate the options available for navigating this site. | ||||
| Navigation - Layout | Please rate how well the site layout helps you find what you are looking for. | ||||
| Information Browsing (1=Poor, 10=Excellent, Don't Know) | |||||
| Information Browsing - Sort | Please rate the ability to sort information by criteria that is important to you on this site. | ||||
| Information Browsing - Narrow | Please rate the ability to narrow choices to find the information you are looking for on this site. | ||||
| Information Browsing - Features | Please rate how well the features on the site help you find the information you need. | ||||
| Site Information (1=Poor, 10=Excellent, Don't Know) | |||||
| Site Information - Thoroughness | Please rate the thoroughness of information provided on this site. | ||||
| Site Information - Understandable | Please rate how understandable this site’s information is. | ||||
| Site Information - Answers | Please rate how well the site’s information provides answers to your questions. | ||||
Sheet 4: Current Model Qsts (SP)
| Model Instance Name: | |||||
| infoSIDA v4(Spanish) | |||||
| MID: | cJF8JE4cgp0hodt4Vgd94A4C | ||||
| Date: | 7.22.14 | ||||
| Model questions utilize the ForeSee CXA methodology to determine scores and impacts | |||||
| ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | |||
| Diseño (1=Pobre, 10= Excelente, No sé) | Satisfacción | Return | Probabilidad de regresar ( 1=No es probable, 10= Muy probable) | ||
| Look and Feel - Appeal | Califique el atractivo visual de este sitio. | Satisfaction - Overall | ¿Cuál es su satisfacción general con este sitio? (1=Muy Insatisfecho, 10=Muy Satisfecho) | 20 | ¿Cuán probable es que usted regrese a este sitio? |
| Look and Feel - Balance | Califique el equilibrio entre la gráfica y el texto de este sitio. | Satisfaction - Expectations | ¿Cuán bien cumple sus expectativas este sitio? (1=Se Queda Corto, 10=Se Pasa) | Recommend | Probabilidad de recomendar ( 1=No es probable, 10= Muy probable) |
| Look and Feel - Readability | Califique la facilidad de lectura de las páginas de este sitio. | Satisfaction - Ideal | ¿Cómo se compara este sitio con la idea de un sitio ideal? (1=No Muy Cerca, 10=Muy Cerca) | 21 | ¿Cuán probable es que recomiende este sitio a otras personas? |
| Desempeño del sitio (1= Pobre; 10=Excelente; No sé) | |||||
| Site Performance - Loading | Califique la rapidez con que se cargan las páginas de este sitio. | Primary Resource | Recurso primario (1=No es probable, 10=Muy probable) | ||
| Site Performance - Consistency | Califique la uniformidad de rapidez con que se cargan las distintas páginas de este sitio. | ¿Qué probabilidad hay de que utilice este sitio como recurso principal para obtener información sobre el tratamiento, la prevención y las estadísticas del VIH/SIDA? | |||
| Site Performance - Completeness | Califique la capacidad de este sitio de cargar páginas sin que aparezcan errores. | ||||
| Navegación (1= Pobre; 10=Excelente; No sé) | |||||
| Navigation - Organized | Califique como está organizado este sitio. | ||||
| Navigation - Options | Califique las opciones disponibles para navegar en este sitio. | ||||
| Navigation - Layout | Califique la estructura/organización del sitio como ayuda para encontrar lo que busca. | ||||
| Búsqueda de información (1= Pobre, 10=Excelente, No sabe) | |||||
| Information Browsing - Sort | Indique el nivel de capacidad de este sitio para organizar información según criterios que son importantes para usted. | ||||
| Information Browsing - Narrow | Indique el nivel de capacidad de este sitio para limitar las opciones de búsqueda de información que usted desea encontrar. | ||||
| Information Browsing - Features | Indique en qué medida las funciones de este sitio lo ayudan a encontrar la información que está buscando. | ||||
| Información del sitio (1= Pobre, 10=Excelente, No sabe) | |||||
| Site Information - Thoroughness | Indique el nivel de minuciosidad de la información proporcionada en este sitio. | ||||
| Site Information - Understandable | Califique el nivel de facilidad de comprensión de la información en este sitio. | ||||
| Site Information - Answers | Indique en qué medida la información de este sitio ofrece respuesta a sus preguntas. | ||||
Sheet 5: Final Version-Translation
| QID | Skip Logic Label | Question Text - English | Answer Choices - English (limited to 50 characters) |
Question Text - Spanish | Answer Choices - Spanish (limited to 50 characters) |
Skip to | Type (select from list) | Required Y/N |
Special Instructions | CQ Label |
| MHM5394Q002 | What best describes your role in visiting the <em>info</em>SIDA site today? | ¿Qué describe mejor su función al visitar el sitio de <em>info</em>SIDA hoy? | Radio button, one-up vertical | Y | Skip Logic Group | Role | ||||
| B | ||||||||||
| B | ||||||||||
| B | ||||||||||
| B | ||||||||||
| A | ||||||||||
| A | What other role describes you? | ¿Qué otra función lo describe? | Text area, no char limit | N | Skip Logic Group | OE_Role | ||||
| B | What <em>info</em>SIDA resources do you use? (Please select all that apply? | Drug Database from the site | ¿Qué recursos de <em>info</em>SIDA usa? (Seleccione todas las respuestas correspondientes.) | La página web de la base de datos de medicamentos | Checkbox, one-up vertical | Y | Skip Logic Group | Resources - Non HCP | ||
| Drug Database App | La aplicación correspondiente a la base de datos de medicamentos | |||||||||
| Clinical Trials | Búsqueda de ensayos clínicos | |||||||||
| Glossary from the site | La página web del glosario de términos relacionados con el VIH | |||||||||
| Glossary App | La aplicación correspondiente al glosario | |||||||||
| Infographics | Infográficas | |||||||||
| Fact Sheets | Hojas informativas | |||||||||
| Other | Otro | C | ||||||||
| C | What other <em>info</em>SIDA resources do you use? | ¿Qué otros recursos de <em>info</em>SIDA usa? | Text area, no char limit | N | Skip Logic Group | OE_Resources - Non HCP | ||||
| How would you improve the resources that you viewed? | ¿Cómo mejoraría los recursos que ha visto? | Text area, no char limit | N | OE_Improve Resources | ||||||
| Did you have any difficulty with the information on <em>info</em>SIDA? (Select all they apply) | Needed more information | ¿Tuvo alguna dificultad con la información referente a <em>info<em>SIDA? (Seleccione todas las respuestas correspondientes.) | Necesitaba más información | Checkbox, one-up vertical | Y | Skip Logic Group | Difficulties with Info | |||
| Information was difficult to understand | Fue difícil entender la información | A | ||||||||
| Information was difficult to print or share | Fue difícil imprimir o compartir la información | |||||||||
| Need a place to ask questions | Se necesita un lugar para hacer preguntas | |||||||||
| Information was difficult to find | Fue difícil encontrar la información | |||||||||
| Other | Otra | B | ||||||||
| I had no difficulties | No tuve dificultades | Mutually Exclusive | ||||||||
| A | What made the information difficult to understand? | ¿Por qué fue difícil entender la información? | Text area, no char limit | N | Skip Logic Group | OE_Info Difficult | ||||
| B | What were your other difficulties? | ¿Cuáles fueron sus otras dificultades? | Text area, no char limit | N | Skip Logic Group | OE_Other Info Difficult | ||||
| MHM5394Q001 | How frequently do you visit this site? | ¿Con qué frecuencia visita este sitio? | Radio button, one-up vertical | Y | Skip Logic Group | Frequency | ||||
| A | ||||||||||
| A | ||||||||||
| A | ||||||||||
| A | ||||||||||
| A | During your visit today, did you notice the redesign of the <em>info</em>SIDA site? | Yes | Durante su visita de hoy, ¿notó el nuevo diseño del sitio de <em>info</em>SIDA? | Sí | B,C | Radio button, one-up vertical | Y | Skip Logic Group | New Site_Notice Redesign | |
| No | No | |||||||||
| B | How does the new site compare to the previous design? | New site is an improvement | ¿Cómo se compara el nuevo sitio con el diseño anterior? | El nuevo sitio es mejor | B2 | Radio button, one-up vertical | Y | Skip Logic Group | New Site_Compare | |
| New site is comparable | El nuevo sitio es comparable | |||||||||
| New site is inferior | El nuevo sitio es inferior | B1 | ||||||||
| B2 | Please tell us why you feel the new design is an improvement to the previous site. | Díganos por qué cree que el nuevo diseño representa una mejora en comparación con el del sitio anterior. | Text area, no char limit | N | Skip Logic Group | OE_New Site_Improvement | ||||
| B1 | Please tell us why you feel the new design is inferior to the previous site. | Díganos por qué cree que el nuevo diseño es inferior al del sitio anterior. | Text area, no char limit | N | Skip Logic Group | OE_New Site_Inferior | ||||
| C | Please tell us whether you agree or disagree with the following statement: The new site makes it easier to find the information I was looking for. |
Strongly Disagree | Díganos si está de acuerdo o no con la siguiente afirmación: El nuevo sitio permite encontrar la información buscada con más facilidad. |
Totalmente en desacuerdo | Radio button, one-up vertical | Y | Skip Logic Group | New Site_Task | ||
| Disagree | En desacuerdo | |||||||||
| Neutral | Neutral | |||||||||
| Agree | De acuerdo | |||||||||
| Strongly agree | Totalmente de acuerdo | |||||||||
| Don't know | No sé | |||||||||
| MHM5394Q007 | Did you find the information you were looking for? | ¿Encontró la información que buscaba? | Radio button, one-up vertical | Y | Find Information | |||||
| Do you ever use a mobile device to view the info SIDA website? | Yes | ¿Alguna vez ha usado un dispositivo móvil para ver el sitio web de <em>info</em>SIDA? | Radio button, one-up vertical | Y | Use Mobile | |||||
| MHM5394Q010 | After reviewing the information on this website, are there any changes that you would make? (Please select all that apply) | I would not make any changes to this website | Después de revisar la información en este sitio web, ¿le gustaría hacer algún cambio? (Seleccione todas las que correspondan) | No haría ningún cambio a este sitio web | Checkbox, Two-up vertical | N | Mutually Exclusive | Site Improvements | ||
| Different layout for the content provided | Distinta disposición del contenido proporcionado | |||||||||
| Visual presentation of the information (e.g., graphs/charts, images) | Presentación visual de la información (por ejemplo, gráficos/cuadros, imágenes) | |||||||||
| More downloadable content/factsheets | Más contenidos/hojas informativas descargables | |||||||||
| More detailed information about HIV/AIDS treatments (e.g., drug side effects) | Información más detallada sobre los tratamientos para el VIH/SIDA (por ejemplo, efectos secundarios de los medicamentos) | Randomize | ||||||||
| Tutorial for navigating this website | Tutorial para navegar por este sitio web | |||||||||
| Question and Answer (Q & A) section | Sección de preguntas y respuestas | |||||||||
| Information tailored specifically for the general public | Información adaptada específicamente para el público general | |||||||||
| Information tailored specifically for someone with HIV/AIDS and family members | Información adaptada específicamente para personas que padecen de VIH/SIDA y sus familiares | |||||||||
| Information tailored specifically for researchers | Información adaptada específicamente para investigadores | |||||||||
| I do not know which change(s) I would like to see | No sé qué cambios me gustaría que se realicen | Mutually Exclusive | ||||||||
| Some other change not listed | Algún otro cambio no incluido en la lista | |||||||||
| What social media sites do you use to find health-related information? (Please select all that apply) | ¿Qué sitios de las redes sociales usa para buscar información relacionada con salud? (Seleccione todas las respuestas correspondientes.) | Checkbox, one-up vertical | Y | Skip Logic Group | Other Social Media | |||||
| Instragram | ||||||||||
| Other, please specify | Otro, sírvase especificar | A | ||||||||
| A | What other social media sites do you use to find health-related information? | ¿Qué otros sitios de las redes sociales usa para buscar información relacionada con salud? | Text area, no char limit | N | Skip Logic Group | OE_Other Social Media |
Sheet 6: Current CQs (EN)
Sheet 7: Current CQs (SP)
Sheet 8: CQs (4-19-17)
Sheet 9: CQs (4-17-17)
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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