Q_TreasuryDirect_B Q_TreasuryDirect_Browse_20171117_DOT (6)

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Overview

How to read this file
Welcome and Thank You Text
Model Questions
Custom Questions

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Sheet 1: How to read this file

Welcome and Thank You Text
The text you see here will appear at the top and bottom of your survey. Default text is included and you may modify this text as needed.
Model Questions
As discussed during the kick-off call, the model questions are part of the ForeSee methodology. For consistency within the model, these questions are standardized and have been tested and validated. Standardization of model questions allows benchmarking across companies/industries, and these questions are used in calculating scores and impacts.
Focus on the future behaviors; I’ve started with some that I believe are a good fit but we can certainly make adjustments. These are desired customer outcomes that are impacted by customer satisfaction.
Custom Questions
When reviewing the custom questions tab, keep in mind these questions are used for segmentation analysis of the model data. It is suggested that you add, delete or change custom questions over time, as your needs or business objectives change.
Focus Area #1: Achieving Actionable Data - Know what changes are being made based on the intelligence - Change Custom Questions so that stakeholders see a clear “must do”
Focus Area #2: Aligning Data to Business Strategies - Update your Custom Questions as business cycles change - Integrate Executive Level questions to evaluate initiatives
Focus Area #3: Strategic and Tactical Value - Influence Board Room Decisions - Change Operational Approaches - Mature Your Research

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Sheet 2: Welcome and Thank You Text

	The text you see here will appear at the top and bottom of your survey, examples below.
	Default text is included and you may modify this text as needed.
	Welcome and Thank You Text
		Welcome Text		Thank You Text
		Thank you for visiting treasurydirect.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.		Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.
		Example Desktop

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Sheet 3: Model Questions

Model Name		TreasuryDirect Browse Web					Red & Strike-Through: Delete
Model ID		RBEoo1pMg8YpQRZ1NRo5YA4C					Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ					Pink: Addition
Date							Blue: Reword
Model Version		17.2.G
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Brand Confidence (1=Not At All Confident, 10=Very Confident)
1	Look and Feel - Appeal	Please rate the visual appeal of this site.	19	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	22	Brand Confidence	Please rate your level of confidence in TreasuryDirect.
2	Look and Feel - Balance	Please rate the balance of graphics and text on this site.	20	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Return (1=Very Unlikely, 10=Very Likely)
3	Look and Feel - Readability	Please rate the readability of the pages on this site.	21	Satisfaction - Ideal	How does this site compare to an ideal website? (1=Not Very Close, 10=Very Close)	23	Return	How likely are you to return to treasurydirect.gov in the future?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Recommend Company (1=Very Unlikely, 10=Very Likely)
4	Site Performance - Loading	Please rate how quickly pages load on this site.				24	Recommend Company	How likely are you to recommend TreasuryDirect to someone else?
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.						Primary Resource (1=Very Unlikely, 10=Very Likely)
6	Site Performance - Completeness	Please rate how completely the page content loads on this site.				25	Primary Resource	How likely are you to use this site as your primary resource for obtaining information from TreasuryDirect?
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well this site is organized.
8	Navigation - Options	Please rate the options available for navigating this site.
9	Navigation - Layout	Please rate how well the site layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
10	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this site.
11	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this site.
12	Information Browsing - Features	Please rate how well the features on the site help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
13	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.
14	Site Information - Understandable	Please rate how understandable this site’s information is.
15	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.

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Sheet 4: Custom Questions

Model Name			TreasuryDirect Browse Web				Red & Strike-Through: Delete
Model ID			RBEoo1pMg8YpQRZ1NRo5YA4C				Underlined & Italicized: Re-order
Partitioned			Yes - 2MQ				Pink: Addition
Date			1/1/2016				Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
JHR7677Q001	Role		What is your primary role in visiting this site?	Individual saver/investor		Y	Drop down, select one		Role
				Bank or credit union representative
				Member of the press
				Financial planner
				Pension fund manager
				Hedge fund manager
				Broker
				Primary dealer
				Research analyst
				Other
JHR7677Q002			What is your primary reason for visiting the site today?	Perform research (e.g. gather information, savings bonds, value)	B	Y	Radio button, one-up vertical	Skip Logic Group	Reason
				Purchase a Treasury security
				Open a TreasuryDirect account for myself	E
				Assist someone else in opening a TreasuryDirect account	E
				Access my TreasuryDirect account
				Find info on exchanging paper savings bonds for electronic securities
				Research how to cash in savings bonds
				Browsing the site
				Other	A
JHR7677Q003		A	Please specify your other reason for visiting the site.			N	Text area, no char limit	Skip Logic Group	Other Reason
JHR7677Q004		B	Which of the following best describes the topic that you were researching on our site today?	Find ways to save for college or other goals		N	Radio button, one-up vertical	Skip Logic Group	Topic
				Learn about Treasury securities
				Check rates
				Learn about TreasuryDirect
				Learn about T-bills, notes or TIPS
				View the auction calendar
				Learn about savings bonds
				Calculate the current value of savings bonds owned
				Learn how to exchange paper savings bonds for electronic securities
				How to cash in/redeem bonds
				National debt
				Other	C
JHR7677Q005		C	Please specify the other topic(s) you researched on the site.			N	Text area, no char limit	Skip Logic Group	Other topic
JHR7677Q006		E	How would you rate the overall process of opening an account? (1=Not Easy at all, 10=Very Easy, Don't Know)	1=Not Easy at all		Y	Radio button, scale, has don't know	Skip Logic Group	Rate Process
				2
				3
				4
				5
				6
				7
				8
				9
				10=Very Easy
				Don't Know
TAR0199449			Did you visit the section of the site for those affected by a disaster?	Yes		Y	Drop down, select one		Disaster
				No
JHR7677Q007			How did you look for information or navigate the site today? (Please select all that apply.)	Top navigation bar	B	Y	Checkbox, one-up vertical	Skip Logic Group	Navigation Method
				Tabs at the top of the page (e.g. Home, Individuals, Financial Institutions, Government)	B
				Utilizing the shortcut/quick links within the page	B
				Search box	B,A
				Page bookmark or favorite link	B
				Site map	B
				Google or other Search engine	B
				Other	B
JHR7677Q008		B	Did you find what you were looking for?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Navigation - Find
				No	C
JHR7677Q009		C	Please tell us what you were looking for that you could not find.			N	Text area, no char limit	Skip Logic Group*	Navigation - Not Find
JHR7677Q010		A	Please tell us about your experience with the site's search feature today. (Select all that apply.)	I had issues with the basic search process (how to use it, terms to enter)		Y	Checkbox,  one-up vertical		Search Experience
				I had issues with the visual display of the search results (text size, images)				Skip Logic Group*
				I had issues with search results I received
				I had issues with sorting, filtering, advanced search, or lack of these options
				I had technical issues with the search feature
				I had an issue with the search feature not listed
				The search feature met my needs today/results were helpful
				Descriptions of results were helpful
				Other
JHR7677Q011			How would you describe your browsing experience on this site today? (Please select all that apply.)	Could not determine the best link on most pages		N	Checkbox, one-up vertical		Browsing Experience
				Could not navigate back to previous information
				Too many links or navigational choices
				Links did not take me where I expected
				Had difficulty finding detailed information
				Had technical difficulties (e.g. broken links, error messages)				Randomize
				Navigation did not support what I was trying to accomplish
				Navigated to the general area but could not find the specific information I needed
				Other				Anchor Answer Choice
				I encountered no difficulties				Mutually Exclusive
JHR7677Q012	Accomplish		Did you accomplish what you wanted to do today on this site?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Accomplish
				No	A
JHR7677Q013	OE_Accomplish	A	Please tell us why you were unable to accomplish your task today.			N	Text area, no char limit	Skip Logic Group*	Why Not Accomplish
JHR7677Q014			What other information would you like to see on our site? (Please select all that apply.)	More information on Treasury securities/savings bonds		Y	Checkbox, one-up vertical	Skip Logic Group	Other info wanted
				More information on TreasuryDirect
				More information on values and interest rates
				Better instructions on using TreasuryDirect
				Better account instructions
				Other	A
JHR7677Q015		A	Please specify other information.			N	Text area, no char limit	Skip Logic Group	Other info
JHR7677Q016	Acquisition Source		How were you referred to this site today?	An email from TreasuryDirect		Y	Radio button, one-up vertical	Skip Logic Group	Source
				A TreasuryDirect social network post, tweet, video, etc.
				Non - TreasuryDirect social network post, tweet, video, etc.
				Internet blogs or discussion forums
				Search engine results
				Recommendation from someone I know
				TV or radio advertising				Randomize
				Newspaper or magazine advertising
				Internet advertising
				Advertising on social networks (Facebook, Twitter)
				Other (please specify)	A
				I was not referred to the site by anything specific				Anchor
JHR7677Q017		A	Please specify how you were referred to the site.			N	Text area, no char limit	Skip Logic Group	Other source
JHR7677Q018	Visit Frequency		How often do you visit this site?	This is my first visit		Y	Drop down, select one		Visit Frequency
				Once every 6 months or less often
				Once every few months
				Monthly
				Weekly
				Daily or more often
JHR7677Q019	Demographics: Gender		What is your gender?	Female		N	Drop down, select one		Gender
				Male
				Prefer not to respond
JHR7677Q020	Demographics: Age		Which category includes your age?	Under 18		N	Drop down, select one		Demos: Age
				18 - 24
				25 - 34
				35 - 44
				45 - 54
				55 - 64
				65 - 74
				75 - 84
				85 or older
				Prefer not to respond
JHR7677Q021			What is your highest level of education completed?	Some high school or less		N	Drop down, select one		Demos: Education
				High school graduate or GED
				Some college credit, no degree
				Associate degree (e.g., AA, AS)
				Bachelor's degree (e.g., BA, AB, BS)
				Master's degree (e.g., MA, MS, MEng, MEd, MSW, MBA)
				Professional degree (e.g., MD, DDS, DVM, LLB, JD)
				Doctorate degree (e.g., PhD, EdD)
				Prefer not to respond
JHR7677Q022	OE_Improve Experience		What else would you like to share with us to help improve your online experience with TreasuryDirect?			N	Text area, no char limit		Improve