1090-0008 Survey Mapping Document (AHRQ) IA 30812 A0_draft

1090-0008 Survey Mapping Document (AHRQ) IA 30812 A0_draft.xlsx

E-Government Website Customer Satisfaction Surveys

1090-0008 Survey Mapping Document (AHRQ) IA 30812 A0_draft

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Email
Enterprise
ePSS
USPSTF


Sheet 1: Email

Survey: AHRQ
IA#: 30812 Amend 0
Date:




SURVEY TYPE: Relationship (tab 4)



Survey Q# Type# Type Topic
1 Standard Look and Feel - Appeal
2 Standard Look and Feel - Balance
3 Standard Look and Feel - Readability
4 Standard Content - Accuracy
5 Standard Content - Quality
6 Standard Content - Freshness
7 Standard Plain Language - Clear
8 Standard Plain Language - Understandable
9 Standard Plain Language - Concise
10 Standard Subscription - Often
11 Standard Subscription - Choose Emails
12 Standard Subscription - Control Frequency
13 Standard Sat - Overall
14 Standard Sat - Expectations
15 Standard Sat - Ideal
16 Standard Visit website
17 Standard Recommend
18 Standard Forward
19 Standard Open
20 Custom Subject line
21 Custom Headings
22 Custom Body
23 Custom Role
24 Custom Other role
25 Custom Subscription length
26 Custom Link Clicks
27 Custom Link Expected
28 Custom Age
29 Custom One improvement

Sheet 2: Enterprise

Survey: AHRQ
IA#: 30812 Amend 0
Date:




SURVEY TYPE: Relationship (tab 4)



Survey Q# Type# Type Topic
1 Standard Content - Accuracy
2 Standard Content - Quality
3 Standard Content - Freshness
4 Standard Look and Feel - Appeal
5 Standard Look and Feel - Balance
6 Standard Look and Feel - Readability
7 Standard Navigation - Organized
8 Standard Navigation - Options
9 Standard Navigation - Layout
10 Standard Navigation - Clicks
11 Standard Online Transparency - Disclose
12 Standard Online Transparency - Quick
13 Standard Online Transparency - Access
14 Standard Search - Results Relevance
15 Standard Search - Results Organization
16 Standard Search - Results Help
17 Standard Search - Feature Narrow
18 Standard Site Performance - Loading
19 Standard Site Performance - Consistency
20 Standard Site Performance - Errors
21 Standard Satisfaction - Overall
22 Standard Satisfaction - Expectations
23 Standard Satisfaction - Ideal
24 Standard Return
25 Standard Recommend
26 Custom Frequency
27 Custom Learn About PSNET
28 Custom Other_LearnAbout PSNET
29 Custom Describes You PSNET
30 Custom Other Describes You PSNET
31 Custom Main area of interest PSNET
32 Custom Other Reason PSNET
33 Custom Content Interest PSNET
34 Custom Other_Content Interest PSNET
35 Custom Resources of Interest PSNET
36 Custom Other_Resources Interest PSNET
37 Custom Learn About
38 Custom Other_LearnAbout
39 Custom Learn About EHC
40 Custom Other_LearnAbout EHC
41 Custom Describes You
42 Custom Other Describes You
43 Custom Describes You HCUP
44 Custom Other Describes You  HCUP
45 Custom Describes You EHC
46 Custom Other Describes You EHC
47 Custom Main area of interest
48 Custom Other Reason
49 Custom Main Area of Interest HCUP
50 Custom Other Main Area of Interest HCUP
51 Custom Main area of interest EHC
52 Custom Other Reason EHC
53 Custom Secondary Area of Interest EHC
54 Custom Other Secondary Area of Interest EHC
55 Custom Resources Accessed EHC
56 Custom Other Resources Accessed EHC
57 Custom Able to Find
58 Custom Unable to Find
59 Custom Use for Information
60 Custom Other Use for Information
61 Custom Primary Search Method
62 Custom Search Experience
63 Custom Other Search Experience
64 Custom Navigation Experience
65 Custom Other Navigation Experience
66 Custom Tech Difficulties
67 Custom Other Tech
68 Custom Improvements

Sheet 3: ePSS

Survey: AHRQ
IA#: 30812 Amend 0
Date:




SURVEY TYPE: Relationship (tab 4)



Survey Q# Type# Type Topic
1 Standard Information - Accuracy
2 Standard Information - Quality
3 Standard Information - Organized
4 Standard Navigation - Options
5 Standard Navigation - Usefulness
6 Standard Navigation - Variety
7 Standard Satisfaction - Overall
8 Standard Satisfaction - Expectations
9 Standard Satisfaction - Ideal
10 Standard Return
11 Standard Recommend
12 Custom ePPS feature
13 Custom Changes
14 Custom EPPS 3 Months
15 Custom Accomplish
16 Custom Improvements

Sheet 4: USPSTF

Survey: AHRQ
IA#: 30812 Amend 0
Date:




SURVEY TYPE: Relationship (tab 4)



Survey Q# Type# Type Topic
1 Standard Content - Accuracy
2 Standard Content - Quality
3 Standard Content - Freshness
4 Standard Functionality - Usefulness
5 Standard Functionality - Convenient
6 Standard Functionality - Variety
7 Standard Look and Feel - Appeal
8 Standard Look and Feel - Balance
9 Standard Look and Feel - Readability
10 Standard Navigation - Organized
11 Standard Navigation - Options
12 Standard Navigation - Layout
13 Standard Navigation - Clicks
14 Standard Site Performance - Loading
15 Standard Site Performance - Consistency
16 Standard Site Performance - Errors
17 Standard Sat - Overall
18 Standard Sat - Expectations
19 Standard Sat - Ideal
20 Standard Return
21 Standard Recommend
22 Custom Frequency
23 Custom Role
24 Custom Other Role
25 Custom Primary Task
26 Custom OE_Work Tasks
27 Custom Other Reason for Visit
28 Custom Accomplish
29 Custom Information Seeking
30 Custom Search Method
31 Custom Areas of the Site
32 Custom Other Areas of Site
33 Custom Useful Tools
34 Custom Other Useful Tools
35 Custom Improvement
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