Form USITC v3_9.25.15_D USITC v3_9.25.15_D USITC v3_9.25.15_DOT

E-Government Website Customer Satisfaction Surveys

USITC v3_9.25.15_DOT.xlsx

Mapping and Questionnaire Documents IA 30830 A0 (ITC)

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Qsts
Current CQs


Sheet 1: Welcome and Thank You Text

Model Instance Name:








USITC v3







MID: 0






Date: Fill In Date








Welcome and Thank You Text













Directions:










This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.









Examples


Welcome Text Example































Welcome Text









bharati.hulbanni: if STORES MEASURE: do NOT use any welcome text. Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.Thank you for visiting www.usitc.gov . You have been randomly selected to take part in this survey that is being conducted by ForeSee Results on behalf of United States International Trade Commission. Please take a minute or two to give us your opinions. The feedback you provide will help United States International Trade Commission enhance its site and serve you better in the future. All results are strictly confidential.



























































































Thank You Text Example


















DEFAULT Thank You Text












bharati.hulbanni: TY text can be used for all measure types (call center, web, stores, mobile etc.) “Thank you for taking our survey - and for helping us serve you better. We appreciate your input!” Thank you for your time in completing this survey. Your input is very valuable and will be taken into consideration.







































































ALTERNATE WEB Thank You Text











bharati.hulbanni: Use this TY text ONLY for WEB Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.




































































































































Sheet 2: Model Qsts

Model Instance Name:







USITC v3







MID: 0YoVcwld59sUpZVB8RFsIQ4C





Partitioned (Y/N)?
YES - 2MQ




FPI Included(Y/N)?
NO




Date:
9/25/2015




USITC v3
Model questions utilize the ACSI methodology to determine scores and impacts
``` Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction 19 Return Return (1=Very Unlikely, 10=Very Likely)
1 Look and Feel - Appeal Please rate the visual appeal of this site. 16 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)


How likely are you to return to this site in the next 60 days?
2 Look and Feel - Balance Please rate the balance of graphics and text on this site. 17 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)
20 Recommend Recommend (1=Very Unlikely, 10=Very Likely)
3 Look and Feel - Readability Please rate the readability of the pages on this site. 18 Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)


How likely are you to recommend this site to someone else?


Site Performance (1=Poor, 10=Excellent, Don't Know)


21 Primary Resource Primary Resource (1=Very Unlikely, 10=Very Likely)
4 Site Performance - Loading Please rate how quickly pages load on this site.




How likely are you to use this site as your primary resource for obtaining information from this organization?
5 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.





6 Site Performance - Completeness Please rate how completely the page content loads on this site.







Navigation (1=Poor, 10=Excellent, Don't Know)





7 Navigation - Organized Please rate how well this site is organized.


8 Navigation - Options Please rate the options available for navigating this site.

9 Navigation - Layout Please rate how well the site layout helps you find what you need.



Information Browsing (1=Poor, 10=Excellent, Don't Know)

10 Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this site.





11 Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.





12 Information Browsing - Features Please rate how well the features on the site help you find the information you need.







Site Information (1=Poor, 10=Excellent, Don't Know)





13 Site Information - Thoroughness Please rate the thoroughness of information provided on this site.





14 Site Information - Understandable Please rate how understandable this site’s information is.





15 Site Information - Answers Please rate how well the site’s information provides answers to your questions.





































































































































Sheet 3: Current CQs

Model Instance Name:


red & strike-through: DELETE




USITC v3


underlined & italicized: RE-ORDER




MID:


pink: ADDITION




Date:
9.25.15 blue + -->: REWORDING














USITC v3 CUSTOM QUESTION LIST
QID QUESTION META TAG Skip From Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Required
Y/N
Special Instructions CQ Label
KMJ6212Q001

How frequently do you visit this site? First time
Drop down, select one Y
Visit Frequency




Every 6 months or less








About once a month








About once a week








Daily








More than once a day




KMJ6212Q002 Role
Which of the following best describes your role? U.S. Government
Radio button, two-up vertical Y Skip Logic Group* Role




Foreign Government








Law Firm








Academic Researcher








Importer








Exporter








Customs Broker








Manufacturer








USITC Employee








Other (Please Specify) A



KMJ6212Q003
A Other role

Text area, no char limit N Skip Logic Group* OE_Role
KMJ6212Q004 Primary Reason - Federal Government or Informational Non-Profit
Which of the following best describes the reason for your current visit to the USITC website? Litigation or legal research-- Antidumping and countervailing duty investigations (701 or 731 investigations)
Radio button, one-up vertical Y Skip Logic Group* Primary Reason



Litigation or legal research-- Intellectual property infringement and other unfair acts (section 337 investigations)







Economic/industry trade research and analysis







Trade statistics







Tariff information (HTS) B






Other (Please Specify) A



KMJ6212Q005
A Please describe the reason for your current visit to the USITC website.

Text area, no char limit N Skip Logic Group*
OE_Reason
KMJ6212Q006
B How did you look for the Tariff information? I used the HTS Search tool D, F Checkbox, one-up vertical Y Skip Logic Group* Looked for Tariff Info




I downloaded the entire HTS








I downloaded a specific HTS chapter








I don't recall


Mutually Exclusive




Other (Please Specify) C



KMJ6212Q007
C Please describe how you looked for Tariff information on the website today.

Text area, no char limit N Skip Logic Group* OE_how looked for Tariff Info
KMJ6212Q008
D How would you rate the HTS search tool? Very easy to use
Checkbox, one-up vertical Y Skip Logic Group* Ease of HTS Search




Somewhat easy to use








Not easy to use EE



KMJ6212Q009
EE Please explain why you felt it was not easy to use.

Text area, no char limit N Skip Logic Group*
OE_HTS Not Easy
KMJ6212Q010
F Did you have any difficulty searching on a particular term(s)? Yes FF Radio button, one-up vertical Y Skip Logic Group* HTS Search Difficulty




No




KMJ6212Q011
FF Please list the term(s).

Text area, no char limit N Skip Logic Group* OE_Search Term
KMJ6212Q012 Accomplish
Did you accomplish what you wanted to on the USITC website today? Yes
Drop down, select one Y Skip Logic Group* Task Accomplishment




No A



KMJ6212Q013 OE_Accomplish A What do you feel impeded you from accomplishing your task?

Text area, no char limit N Skip Logic Group* OE_Unable to Accomplish
KMJ6212Q014

Which of the following sections of the website did you visit today? (Please select all that apply.) Antidumping and Countervailing Duty Investigations
Checkbox, one-up vertical Y Skip Logic Group* Sections visited




Industry and Economic Analysis








Tariff Information Center








Tariff Search Tool








News Releases








Federal Registry Notices








Opinions/Reports








Intellectual property infringement and other unfair acts








None of the above A

Mutually Exclusive
KMJ6212Q015
A What other section did you visit?

Text area, no char limit N Skip Logic Group* OE_Sections visited
KMJ6212Q016

How would you describe your experience navigating the USITC website? I found the website well-organized and easy to navigate
Drop down, select one Y Skip Logic Group* Nav Experience




I found the website unnecessarily complex A







I did not know how to find what I was looking for A



KMJ6212Q017
A Why did you feel this way about your navigation experience? Links/labels are difficult to understand
Checkbox, one-up vertical Y Skip Logic Group* Nav Difficulty




Too many links or navigational choices








Links did not take me where I expected








I experienced broken links, error messages, or other technical difficulties








I was able to navigate to the general area, but could not find the specific content that I needed








Other navigational issue (please specify): AA



KMJ6212Q018
AA Please describe your navigation issue.

Text area, no char limit N Skip Logic Group* OE_Navigation
KMJ6212Q019

Did you use the website's search features today? Yes, I used the basic search feature (located in the upper right hand corner of the page) A,B Checkbox, one-up vertical Y Skip Logic Group* Use Search




Yes, I used the HTS Tariff search A







No


Mutually Exclusive




Not sure


Mutually Exclusive
KMJ6212Q020
A Did you find what you were looking for using our search features? Yes
Radio button, one-up vertical N Skip Logic Group* Search Find




No








Partially




KMJ6212Q021
B Please describe your experience with the basic search feature: I had no difficulty searching on this site
Checkbox, one-up vertical
N Mutually Exclusive Basic Search Exp




Too many results


Skip Logic Group*




Too few results








Returned no results/received error message








Results were not pertinent to my search terms








Other search issue (please specify): BB



KMJ6212Q022
BB Please describe your other issue with the basic search.

Text area, no char limit N Skip Logic Group* OE_Basic Search
KMJ6212Q023

What content areas of the site would you like to be able to search within? (Please select all that apply.) News Releases
Checkbox, one-up vertical Y Skip Logic Group* Content Area




Federal Register Notices








Publications


Randomize




Investigations








Other content area (please specify): A

Anchor Answer Choice
KMJ6212Q024
A Please specify which area(s) of the site you would like to be able to search within.

Text area, no char limit N Skip Logic Group* OE_Content Area
KMJ6212Q025

Please rate the clarity of the wording on this site. 1=Poor
Radio button, scale, has don't know Y
PL_Clear




2








3








4








5








6








7








8








9








Excellent=10








Don't know




KMJ6212Q026

Which of the following features would you most likely use if available on the site? (Please select all that apply.) Dashboard
Checkbox, one-up vertical N Skip Logic Group* Features




Training videos on using commission services








Streaming video of commission activities


Randomize




Social media (Facebook, Twitter, etc.)








Forums and/or Blogs








Multi-lingual support








Other (please specify) A

Anchor Answer Choice




Would not use any of these features if available on the site


Mutually Exclusive
KMJ6212Q027
A What other features would you like to have available on the site?

Text area, no char limit N Skip Logic Group* OE_Features
KMJ6212Q028

If you are a mobile user (tablet or phone), which areas of the site are you most likely to visit on your mobile device? I do not access USITC on my mobile device.
Checkbox, one-up vertical Y Mutually Exclusive Mobile Site Area




Antidumping and Countervailing Duty Investigations B







Industry and Economic Analysis B

Skip Logic Group*




Tariff Information Center B







Tariff Search Tool B







News Releases B







Federal Registry Notices B







Opinions/Reports B







Intellectual property infringement and other unfair acts B







None of the above A,B

Mutually Exclusive
KMJ6212Q029
A What section are you most likely to visit on your mobile device?

Text area, no char limit N Skip Logic Group* OE_Mobile Site Area
KMJ6212Q030
B Have you experienced any issues using a mobile device on our site? Yes C Radio button, one-up vertical Y Skip Logic Group* Mobile Issue




No








Don't know




KMJ6212Q031
C Please describe the issue you experienced.

Text area, no char limit N Skip Logic Group* OE_Mobile Issue
KMJ6212Q032

How could we improve our information to best meet your needs?

Text area, no char limit N
OE_Content Improvement
KMJ6212Q033

Do you know how to provide feedback if you'd like to report a broken link or navigation issue? Yes
Radio button, one-up vertical Y
Provide Feedback




No




KMJ6212Q034 OE_Improve Experience
If you could make one improvement to this site, what would it be?

Text area, no char limit N
OE_Site Improvement
KMJ6212Q035

From time to time, the USITC likes to reach out to website visitors to follow up regarding their feedback concerning the website. If you are over the age of 18 and would be willing to be contacted in the future, please provide your email address.

Text field, <100 char N
OE_Contact Info
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

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