Form USITC v3_9.25.15_D USITC v3_9.25.15_D USITC v3_9.25.15_DOT

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Overview

Welcome and Thank You Text
Model Qsts
Current CQs

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
USITC v3
MID:	0
Date:	Fill In Date
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.
					Examples
					Welcome Text Example
	Welcome Text
	bharati.hulbanni: if STORES MEASURE: do NOT use any welcome text. Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.Thank you for visiting www.usitc.gov . You have been randomly selected to take part in this survey that is being conducted by ForeSee Results on behalf of United States International Trade Commission. Please take a minute or two to give us your opinions. The feedback you provide will help United States International Trade Commission enhance its site and serve you better in the future. All results are strictly confidential.
					Thank You Text Example
	DEFAULT Thank You Text
	bharati.hulbanni: TY text can be used for all measure types (call center, web, stores, mobile etc.) “Thank you for taking our survey - and for helping us serve you better. We appreciate your input!” Thank you for your time in completing this survey. Your input is very valuable and will be taken into consideration.
	ALTERNATE WEB Thank You Text
	bharati.hulbanni: Use this TY text ONLY for WEB Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.

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Sheet 2: Model Qsts

Model Instance Name:
USITC v3
MID:	0YoVcwld59sUpZVB8RFsIQ4C
Partitioned (Y/N)?		YES - 2MQ
FPI Included(Y/N)?		NO
Date:		9/25/2015
USITC v3
Model questions utilize the ACSI methodology to determine scores and impacts
```	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction	19	Return	Return (1=Very Unlikely, 10=Very Likely)
1	Look and Feel - Appeal	Please rate the visual appeal of this site.	16	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)			How likely are you to return to this site in the next 60 days?
2	Look and Feel - Balance	Please rate the balance of graphics and text on this site.	17	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)	20	Recommend	Recommend (1=Very Unlikely, 10=Very Likely)
3	Look and Feel - Readability	Please rate the readability of the pages on this site.	18	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)			How likely are you to recommend this site to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)				21	Primary Resource	Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Site Performance - Loading	Please rate how quickly pages load on this site.						How likely are you to use this site as your primary resource for obtaining information from this organization?
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
6	Site Performance - Completeness	Please rate how completely the page content loads on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well this site is organized.
8	Navigation - Options	Please rate the options available for navigating this site.
9	Navigation - Layout	Please rate how well the site layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
10	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this site.
11	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this site.
12	Information Browsing - Features	Please rate how well the features on the site help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
13	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.
14	Site Information - Understandable	Please rate how understandable this site’s information is.
15	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.

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Sheet 3: Current CQs

Model Instance Name:				red & strike-through: DELETE
USITC v3				underlined & italicized: RE-ORDER
MID:				pink: ADDITION
Date:		9.25.15		blue + -->: REWORDING
USITC v3 CUSTOM QUESTION LIST
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Required Y/N	Special Instructions	CQ Label
KMJ6212Q001			How frequently do you visit this site?	First time		Drop down, select one	Y		Visit Frequency
				Every 6 months or less
				About once a month
				About once a week
				Daily
				More than once a day
KMJ6212Q002	Role		Which of the following best describes your role?	U.S. Government		Radio button, two-up vertical	Y	Skip Logic Group*	Role
				Foreign Government
				Law Firm
				Academic Researcher
				Importer
				Exporter
				Customs Broker
				Manufacturer
				USITC Employee
				Other (Please Specify)	A
KMJ6212Q003		A	Other role			Text area, no char limit	N	Skip Logic Group*	OE_Role
KMJ6212Q004	Primary Reason - Federal Government or Informational Non-Profit		Which of the following best describes the reason for your current visit to the USITC website?	Litigation or legal research-- Antidumping and countervailing duty investigations (701 or 731 investigations)		Radio button, one-up vertical	Y	Skip Logic Group*	Primary Reason
				Litigation or legal research-- Intellectual property infringement and other unfair acts (section 337 investigations)
				Economic/industry trade research and analysis
				Trade statistics
				Tariff information (HTS)	B
				Other (Please Specify)	A
KMJ6212Q005		A	Please describe the reason for your current visit to the USITC website.			Text area, no char limit	N	Skip Logic Group*	OE_Reason
KMJ6212Q006		B	How did you look for the Tariff information?	I used the HTS Search tool	D, F	Checkbox, one-up vertical	Y	Skip Logic Group*	Looked for Tariff Info
				I downloaded the entire HTS
				I downloaded a specific HTS chapter
				I don't recall				Mutually Exclusive
				Other (Please Specify)	C
KMJ6212Q007		C	Please describe how you looked for Tariff information on the website today.			Text area, no char limit	N	Skip Logic Group*	OE_how looked for Tariff Info
KMJ6212Q008		D	How would you rate the HTS search tool?	Very easy to use		Checkbox, one-up vertical	Y	Skip Logic Group*	Ease of HTS Search
				Somewhat easy to use
				Not easy to use	EE
KMJ6212Q009		EE	Please explain why you felt it was not easy to use.			Text area, no char limit	N	Skip Logic Group*	OE_HTS Not Easy
KMJ6212Q010		F	Did you have any difficulty searching on a particular term(s)?	Yes	FF	Radio button, one-up vertical	Y	Skip Logic Group*	HTS Search Difficulty
				No
KMJ6212Q011		FF	Please list the term(s).			Text area, no char limit	N	Skip Logic Group*	OE_Search Term
KMJ6212Q012	Accomplish		Did you accomplish what you wanted to on the USITC website today?	Yes		Drop down, select one	Y	Skip Logic Group*	Task Accomplishment
				No	A
KMJ6212Q013	OE_Accomplish	A	What do you feel impeded you from accomplishing your task?			Text area, no char limit	N	Skip Logic Group*	OE_Unable to Accomplish
KMJ6212Q014			Which of the following sections of the website did you visit today? (Please select all that apply.)	Antidumping and Countervailing Duty Investigations		Checkbox, one-up vertical	Y	Skip Logic Group*	Sections visited
				Industry and Economic Analysis
				Tariff Information Center
				Tariff Search Tool
				News Releases
				Federal Registry Notices
				Opinions/Reports
				Intellectual property infringement and other unfair acts
				None of the above	A			Mutually Exclusive
KMJ6212Q015		A	What other section did you visit?			Text area, no char limit	N	Skip Logic Group*	OE_Sections visited
KMJ6212Q016			How would you describe your experience navigating the USITC website?	I found the website well-organized and easy to navigate		Drop down, select one	Y	Skip Logic Group*	Nav Experience
				I found the website unnecessarily complex	A
				I did not know how to find what I was looking for	A
KMJ6212Q017		A	Why did you feel this way about your navigation experience?	Links/labels are difficult to understand		Checkbox, one-up vertical	Y	Skip Logic Group*	Nav Difficulty
				Too many links or navigational choices
				Links did not take me where I expected
				I experienced broken links, error messages, or other technical difficulties
				I was able to navigate to the general area, but could not find the specific content that I needed
				Other navigational issue (please specify):	AA
KMJ6212Q018		AA	Please describe your navigation issue.			Text area, no char limit	N	Skip Logic Group*	OE_Navigation
KMJ6212Q019			Did you use the website's search features today?	Yes, I used the basic search feature (located in the upper right hand corner of the page)	A,B	Checkbox, one-up vertical	Y	Skip Logic Group*	Use Search
				Yes, I used the HTS Tariff search	A
				No				Mutually Exclusive
				Not sure				Mutually Exclusive
KMJ6212Q020		A	Did you find what you were looking for using our search features?	Yes		Radio button, one-up vertical	N	Skip Logic Group*	Search Find
				No
				Partially
KMJ6212Q021		B	Please describe your experience with the basic search feature:	I had no difficulty searching on this site		Checkbox, one-up vertical	N	Mutually Exclusive	Basic Search Exp
				Too many results				Skip Logic Group*
				Too few results
				Returned no results/received error message
				Results were not pertinent to my search terms
				Other search issue (please specify):	BB
KMJ6212Q022		BB	Please describe your other issue with the basic search.			Text area, no char limit	N	Skip Logic Group*	OE_Basic Search
KMJ6212Q023			What content areas of the site would you like to be able to search within? (Please select all that apply.)	News Releases		Checkbox, one-up vertical	Y	Skip Logic Group*	Content Area
				Federal Register Notices
				Publications				Randomize
				Investigations
				Other content area (please specify):	A			Anchor Answer Choice
KMJ6212Q024		A	Please specify which area(s) of the site you would like to be able to search within.			Text area, no char limit	N	Skip Logic Group*	OE_Content Area
KMJ6212Q025			Please rate the clarity of the wording on this site.	1=Poor		Radio button, scale, has don't know	Y		PL_Clear
				2
				3
				4
				5
				6
				7
				8
				9
				Excellent=10
				Don't know
KMJ6212Q026			Which of the following features would you most likely use if available on the site? (Please select all that apply.)	Dashboard		Checkbox, one-up vertical	N	Skip Logic Group*	Features
				Training videos on using commission services
				Streaming video of commission activities				Randomize
				Social media (Facebook, Twitter, etc.)
				Forums and/or Blogs
				Multi-lingual support
				Other (please specify)	A			Anchor Answer Choice
				Would not use any of these features if available on the site				Mutually Exclusive
KMJ6212Q027		A	What other features would you like to have available on the site?			Text area, no char limit	N	Skip Logic Group*	OE_Features
KMJ6212Q028			If you are a mobile user (tablet or phone), which areas of the site are you most likely to visit on your mobile device?	I do not access USITC on my mobile device.		Checkbox, one-up vertical	Y	Mutually Exclusive	Mobile Site Area
				Antidumping and Countervailing Duty Investigations	B
				Industry and Economic Analysis	B			Skip Logic Group*
				Tariff Information Center	B
				Tariff Search Tool	B
				News Releases	B
				Federal Registry Notices	B
				Opinions/Reports	B
				Intellectual property infringement and other unfair acts	B
				None of the above	A,B			Mutually Exclusive
KMJ6212Q029		A	What section are you most likely to visit on your mobile device?			Text area, no char limit	N	Skip Logic Group*	OE_Mobile Site Area
KMJ6212Q030		B	Have you experienced any issues using a mobile device on our site?	Yes	C	Radio button, one-up vertical	Y	Skip Logic Group*	Mobile Issue
				No
				Don't know
KMJ6212Q031		C	Please describe the issue you experienced.			Text area, no char limit	N	Skip Logic Group*	OE_Mobile Issue
KMJ6212Q032			How could we improve our information to best meet your needs?			Text area, no char limit	N		OE_Content Improvement
KMJ6212Q033			Do you know how to provide feedback if you'd like to report a broken link or navigation issue?	Yes		Radio button, one-up vertical	Y		Provide Feedback
				No
KMJ6212Q034	OE_Improve Experience		If you could make one improvement to this site, what would it be?			Text area, no char limit	N		OE_Site Improvement
KMJ6212Q035			From time to time, the USITC likes to reach out to website visitors to follow up regarding their feedback concerning the website. If you are over the age of 18 and would be willing to be contacted in the future, please provide your email address.			Text field, <100 char	N		OE_Contact Info