Model Instance Name: | ||||||||
USITC v3 | ![]() |
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MID: | 0YoVcwld59sUpZVB8RFsIQ4C | |||||||
Partitioned (Y/N)? | YES - 2MQ | |||||||
FPI Included(Y/N)? | NO | |||||||
Date: | 9/25/2015 | |||||||
USITC v3 | ||||||||
Model questions utilize the ACSI methodology to determine scores and impacts | ||||||||
``` | Label | Element Questions | Label | Satisfaction Questions | Label | Future Behaviors | ||
Look and Feel (1=Poor, 10=Excellent, Don't Know) | Satisfaction | 19 | Return | Return (1=Very Unlikely, 10=Very Likely) | ||||
1 | Look and Feel - Appeal | Please rate the visual appeal of this site. | 16 | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
How likely are you to return to this site in the next 60 days? | ||
2 | Look and Feel - Balance | Please rate the balance of graphics and text on this site. | 17 | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
20 | Recommend | Recommend (1=Very Unlikely, 10=Very Likely) |
3 | Look and Feel - Readability | Please rate the readability of the pages on this site. | 18 | Satisfaction - Ideal | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
How likely are you to recommend this site to someone else? | ||
Site Performance (1=Poor, 10=Excellent, Don't Know) | 21 | Primary Resource | Primary Resource (1=Very Unlikely, 10=Very Likely) | |||||
4 | Site Performance - Loading | Please rate how quickly pages load on this site. | How likely are you to use this site as your primary resource for obtaining information from this organization? | |||||
5 | Site Performance - Consistency | Please rate the consistency of speed from page to page on this site. | ||||||
6 | Site Performance - Completeness | Please rate how completely the page content loads on this site. | ||||||
Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||||
7 | Navigation - Organized | Please rate how well this site is organized. | ![]() |
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8 | Navigation - Options | Please rate the options available for navigating this site. | ||||||
9 | Navigation - Layout | Please rate how well the site layout helps you find what you need. | ||||||
Information Browsing (1=Poor, 10=Excellent, Don't Know) | ||||||||
10 | Information Browsing - Sort | Please rate the ability to sort information by criteria that are important to you on this site. | ||||||
11 | Information Browsing - Narrow | Please rate the ability to narrow choices to find the information you are looking for on this site. | ||||||
12 | Information Browsing - Features | Please rate how well the features on the site help you find the information you need. | ||||||
Site Information (1=Poor, 10=Excellent, Don't Know) | ||||||||
13 | Site Information - Thoroughness | Please rate the thoroughness of information provided on this site. | ||||||
14 | Site Information - Understandable | Please rate how understandable this site’s information is. | ||||||
15 | Site Information - Answers | Please rate how well the site’s information provides answers to your questions. | ||||||
Model Instance Name: | |||||||||||
USITC v3 | underlined & italicized: RE-ORDER | ||||||||||
MID: | pink: ADDITION | ||||||||||
Date: | 9.25.15 | blue + -->: REWORDING | |||||||||
USITC v3 CUSTOM QUESTION LIST | |||||||||||
QID | QUESTION META TAG | Skip From | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Required Y/N |
Special Instructions | CQ Label | ||
KMJ6212Q001 | How frequently do you visit this site? | First time | Drop down, select one | Y | Visit Frequency | ||||||
Every 6 months or less | |||||||||||
About once a month | |||||||||||
About once a week | |||||||||||
Daily | |||||||||||
More than once a day | |||||||||||
KMJ6212Q002 | Role | Which of the following best describes your role? | U.S. Government | Radio button, two-up vertical | Y | Skip Logic Group* | Role | ||||
Foreign Government | |||||||||||
Law Firm | |||||||||||
Academic Researcher | |||||||||||
Importer | |||||||||||
Exporter | |||||||||||
Customs Broker | |||||||||||
Manufacturer | |||||||||||
USITC Employee | |||||||||||
Other (Please Specify) | A | ||||||||||
KMJ6212Q003 | A | Other role | Text area, no char limit | N | Skip Logic Group* | OE_Role | |||||
KMJ6212Q004 | Primary Reason - Federal Government or Informational Non-Profit | Which of the following best describes the reason for your current visit to the USITC website? | Litigation or legal research-- Antidumping and countervailing duty investigations (701 or 731 investigations) | Radio button, one-up vertical | Y | Skip Logic Group* | Primary Reason | ||||
Litigation or legal research-- Intellectual property infringement and other unfair acts (section 337 investigations) | |||||||||||
Economic/industry trade research and analysis | |||||||||||
Trade statistics | |||||||||||
Tariff information (HTS) | B | ||||||||||
Other (Please Specify) | A | ||||||||||
KMJ6212Q005 | A | Please describe the reason for your current visit to the USITC website. | Text area, no char limit | N | Skip Logic Group* | OE_Reason |
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KMJ6212Q006 | B | How did you look for the Tariff information? | I used the HTS Search tool | D, F | Checkbox, one-up vertical | Y | Skip Logic Group* | Looked for Tariff Info | |||
I downloaded the entire HTS | |||||||||||
I downloaded a specific HTS chapter | |||||||||||
I don't recall | Mutually Exclusive | ||||||||||
Other (Please Specify) | C | ||||||||||
KMJ6212Q007 | C | Please describe how you looked for Tariff information on the website today. | Text area, no char limit | N | Skip Logic Group* | OE_how looked for Tariff Info | |||||
KMJ6212Q008 | D | How would you rate the HTS search tool? | Very easy to use | Checkbox, one-up vertical | Y | Skip Logic Group* | Ease of HTS Search | ||||
Somewhat easy to use | |||||||||||
Not easy to use | EE | ||||||||||
KMJ6212Q009 | EE | Please explain why you felt it was not easy to use. | Text area, no char limit | N | Skip Logic Group* | OE_HTS Not Easy |
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KMJ6212Q010 | F | Did you have any difficulty searching on a particular term(s)? | Yes | FF | Radio button, one-up vertical | Y | Skip Logic Group* | HTS Search Difficulty | |||
No | |||||||||||
KMJ6212Q011 | FF | Please list the term(s). | Text area, no char limit | N | Skip Logic Group* | OE_Search Term | |||||
KMJ6212Q012 | Accomplish | Did you accomplish what you wanted to on the USITC website today? | Yes | Drop down, select one | Y | Skip Logic Group* | Task Accomplishment | ||||
No | A | ||||||||||
KMJ6212Q013 | OE_Accomplish | A | What do you feel impeded you from accomplishing your task? | Text area, no char limit | N | Skip Logic Group* | OE_Unable to Accomplish | ||||
KMJ6212Q014 | Which of the following sections of the website did you visit today? (Please select all that apply.) | Antidumping and Countervailing Duty Investigations | Checkbox, one-up vertical | Y | Skip Logic Group* | Sections visited | |||||
Industry and Economic Analysis | |||||||||||
Tariff Information Center | |||||||||||
Tariff Search Tool | |||||||||||
News Releases | |||||||||||
Federal Registry Notices | |||||||||||
Opinions/Reports | |||||||||||
Intellectual property infringement and other unfair acts | |||||||||||
None of the above | A | Mutually Exclusive | |||||||||
KMJ6212Q015 | A | What other section did you visit? | Text area, no char limit | N | Skip Logic Group* | OE_Sections visited | |||||
KMJ6212Q016 | How would you describe your experience navigating the USITC website? | I found the website well-organized and easy to navigate | Drop down, select one | Y | Skip Logic Group* | Nav Experience | |||||
I found the website unnecessarily complex | A | ||||||||||
I did not know how to find what I was looking for | A | ||||||||||
KMJ6212Q017 | A | Why did you feel this way about your navigation experience? | Links/labels are difficult to understand | Checkbox, one-up vertical | Y | Skip Logic Group* | Nav Difficulty | ||||
Too many links or navigational choices | |||||||||||
Links did not take me where I expected | |||||||||||
I experienced broken links, error messages, or other technical difficulties | |||||||||||
I was able to navigate to the general area, but could not find the specific content that I needed | |||||||||||
Other navigational issue (please specify): | AA | ||||||||||
KMJ6212Q018 | AA | Please describe your navigation issue. | Text area, no char limit | N | Skip Logic Group* | OE_Navigation | |||||
KMJ6212Q019 | Did you use the website's search features today? | Yes, I used the basic search feature (located in the upper right hand corner of the page) | A,B | Checkbox, one-up vertical | Y | Skip Logic Group* | Use Search | ||||
Yes, I used the HTS Tariff search | A | ||||||||||
No | Mutually Exclusive | ||||||||||
Not sure | Mutually Exclusive | ||||||||||
KMJ6212Q020 | A | Did you find what you were looking for using our search features? | Yes | Radio button, one-up vertical | N | Skip Logic Group* | Search Find | ||||
No | |||||||||||
Partially | |||||||||||
KMJ6212Q021 | B | Please describe your experience with the basic search feature: | I had no difficulty searching on this site | Checkbox, one-up vertical |
N | Mutually Exclusive | Basic Search Exp | ||||
Too many results | Skip Logic Group* | ||||||||||
Too few results | |||||||||||
Returned no results/received error message | |||||||||||
Results were not pertinent to my search terms | |||||||||||
Other search issue (please specify): | BB | ||||||||||
KMJ6212Q022 | BB | Please describe your other issue with the basic search. | Text area, no char limit | N | Skip Logic Group* | OE_Basic Search | |||||
KMJ6212Q023 | What content areas of the site would you like to be able to search within? (Please select all that apply.) | News Releases | Checkbox, one-up vertical | Y | Skip Logic Group* | Content Area | |||||
Federal Register Notices | |||||||||||
Publications | Randomize | ||||||||||
Investigations | |||||||||||
Other content area (please specify): | A | Anchor Answer Choice | |||||||||
Please specify which area(s) of the site you would like to be able to search within. | Text area, no char limit | N | Skip Logic Group* | OE_Content Area | |||||||
KMJ6212Q025 | Please rate the clarity of the wording on this site. | 1=Poor | Radio button, scale, has don't know | Y | PL_Clear | ||||||
2 | |||||||||||
3 | |||||||||||
4 | |||||||||||
5 | |||||||||||
6 | |||||||||||
7 | |||||||||||
8 | |||||||||||
9 | |||||||||||
Excellent=10 | |||||||||||
Don't know | |||||||||||
KMJ6212Q026 | Which of the following features would you most likely use if available on the site? (Please select all that apply.) | Dashboard | Checkbox, one-up vertical | N | Skip Logic Group* | Features | |||||
Training videos on using commission services | |||||||||||
Streaming video of commission activities | Randomize | ||||||||||
Social media (Facebook, Twitter, etc.) | |||||||||||
Forums and/or Blogs | |||||||||||
Multi-lingual support | |||||||||||
Other (please specify) | A | Anchor Answer Choice | |||||||||
Would not use any of these features if available on the site | Mutually Exclusive | ||||||||||
KMJ6212Q027 | A | What other features would you like to have available on the site? | Text area, no char limit | N | Skip Logic Group* | OE_Features | |||||
KMJ6212Q028 | If you are a mobile user (tablet or phone), which areas of the site are you most likely to visit on your mobile device? | I do not access USITC on my mobile device. | Checkbox, one-up vertical | Y | Mutually Exclusive | Mobile Site Area | |||||
Antidumping and Countervailing Duty Investigations | B | ||||||||||
Industry and Economic Analysis | B | Skip Logic Group* | |||||||||
Tariff Information Center | B | ||||||||||
Tariff Search Tool | B | ||||||||||
News Releases | B | ||||||||||
Federal Registry Notices | B | ||||||||||
Opinions/Reports | B | ||||||||||
Intellectual property infringement and other unfair acts | B | ||||||||||
None of the above | A,B | Mutually Exclusive | |||||||||
KMJ6212Q029 | A | What section are you most likely to visit on your mobile device? | Text area, no char limit | N | Skip Logic Group* | OE_Mobile Site Area | |||||
KMJ6212Q030 | B | Have you experienced any issues using a mobile device on our site? | Yes | C | Radio button, one-up vertical | Y | Skip Logic Group* | Mobile Issue | |||
No | |||||||||||
Don't know | |||||||||||
KMJ6212Q031 | C | Please describe the issue you experienced. | Text area, no char limit | N | Skip Logic Group* | OE_Mobile Issue | |||||
KMJ6212Q032 | How could we improve our information to best meet your needs? | Text area, no char limit | N | OE_Content Improvement | |||||||
KMJ6212Q033 | Do you know how to provide feedback if you'd like to report a broken link or navigation issue? | Yes | Radio button, one-up vertical | Y | Provide Feedback | ||||||
No | |||||||||||
KMJ6212Q034 | OE_Improve Experience | If you could make one improvement to this site, what would it be? | Text area, no char limit | N | OE_Site Improvement | ||||||
KMJ6212Q035 | From time to time, the USITC likes to reach out to website visitors to follow up regarding their feedback concerning the website. If you are over the age of 18 and would be willing to be contacted in the future, please provide your email address. | Text field, <100 char | N | OE_Contact Info |
File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
File Modified | 0000-00-00 |
File Created | 0000-00-00 |