| Survey: |
PBGC |
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| IA#: |
30829 Amend 0 |
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| Date: |
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| SURVEY TYPE: |
Relationship (tab 4) |
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| Survey Q# |
Type# |
Type Topic |
| 1 |
Standard |
Content - Accuracy |
| 2 |
Standard |
Content - Quality |
| 3 |
Standard |
Content - Freshness |
| 4 |
Standard |
Functionality - Usefulness |
| 5 |
Standard |
Functionality - Convenient Features |
| 6 |
Standard |
Functionality - Variety |
| 7 |
Standard |
Look and Feel - Appeal |
| 8 |
Standard |
Look and Feel - Balance |
| 9 |
Standard |
Look and Feel - Readability |
| 10 |
Standard |
Navigation - Organized |
| 11 |
Standard |
Navigation - Options |
| 12 |
Standard |
Navigation - Layout |
| 13 |
Standard |
Navigation - Clicks |
| 14 |
Standard |
Site Performance - Loading |
| 15 |
Standard |
Site Performance - Consistency |
| 16 |
Standard |
Site Performance - Errors |
| 17 |
Standard |
Tasks - Process |
| 18 |
Standard |
Tasks - Instruction Clarity |
| 19 |
Standard |
Tasks - Verification |
| 20 |
Standard |
Satisfaction - Overall |
| 21 |
Standard |
Satisfaction - Expectations |
| 22 |
Standard |
Satisfaction - Ideal |
| 23 |
Standard |
Future Transactions |
| 24 |
Standard |
Recommend |
| 25 |
Standard |
Return |
| 26 |
Custom |
Experience Problems |
| 27 |
Custom |
Problems |
| 28 |
Custom |
OE_Problems |
| 29 |
Custom |
User guides/demos |
| 30 |
Custom |
Improve guides/demos |
| 31 |
Custom |
Purpose |
| 32 |
Custom |
OE_Purpose |
| 33 |
Custom |
AS_Verify |
| 34 |
Custom |
OE_Best Describes |
| 35 |
Custom |
OE_Purpose |
| 36 |
Custom |
OE_Problems Prem Pmt Instructions |
| 37 |
Custom |
OE_Problems Usage Instructions |
| 38 |
Custom |
OE_Problems Other |
| 39 |
Custom |
OE_Problems |
| 40 |
Custom |
Visit Frequency |
| 41 |
Custom |
Best Describes |
| 42 |
Custom |
OE_Best Describes |
| 43 |
Custom |
Accomplish Goal |
| 44 |
Custom |
Better Meet Needs |
| 45 |
Custom |
Contact |
| 46 |
Custom |
Name |
| 47 |
Custom |
Email |
| 48 |
Custom |
Telephone |
| 49 |
Custom |
Best Day to Reach |
| 50 |
Custom |
Best hour to Reach |
| 51 |
Custom |
Assistance requested |