235 2019 235 Q_SSABSO_Web_AccountManagement_2019_8_19

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Overview

Model Questions
Custom Questions Qsts v2

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Sheet 1: Model Questions

Model Name		SSA BSO V3					Red & Strike-Through: Delete
Model ID							Underlined & Italicized: Re-order
Partitioned		Yes - 2 MQ					Pink: Addition
Date		8/19/2019					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Site Performance (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Recommend (1=Very Unlikely, 10=Very Likely)
1	Site Performance - Speed	Please rate the speed that pages and content loaded for you.	16	Satisfaction - Overall	What is your overall satisfaction with this application? (1=Very Dissatisfied, 10=Very Satisfied)	19	Recommend	How likely are you to recommend this application to someone else?
2	Site Performance - Completeness	Please rate the consistency of complete loading of pages and content.	17	Satisfaction - Expectations	How well does this application meet your expectations? (1=Falls Short, 10=Exceeds)			Use Other Online Services (1=Very Unlikely, 10=Very Likely)
3	Site Performance -Responsiveness	Please rate the responsiveness of the pages to your actions.	18	Satisfaction - Ideal	How does this application compare to your idea of an ideal application? (1=Not Very Close, 10=Very Close)	20	Use Other Online Services	How likely are you to use other Social Security online services?
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
4	Look and Feel - Appeal	Please rate the visual appeal of the pages that you visited.
5	Look and Feel - Spacing	Please rate the spacing between items on the pages that you visited.
6	Look and Feel - Readability	Please rate the legibility of the pages that you visited.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Ease	Please rate the ease of finding what you were looking for.
8	Navigation - Layout	Please rate the page layout on displaying content and links where you could find them.
9	Navigation - Links	Please rate the links on taking you where you needed to go.
		Site Information (1=Poor, 10=Excellent, Don't Know)
10	Site Information - Relevance	Please rate the relevance to your interests of the information that you found.
11	Site Information - Thoroughness	Please rate the thoroughness of the information that you found.
12	Site Information - Readability	Please rate the readability of the information that you found.
		Account Management (1=Poor, 10=Excellent, Don't Know)
13	Account Management - Simplicity	Please rate the simplicity of account management on this site.
14	Account Management - Efficiency	Please rate the efficiency of account management on this site.
15	Account Management - Essential Information	Please rate the presentation of essential account information.

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Sheet 2: Custom Questions Qsts v2

Model Instance Name:

red & strike-through: DELETE

SSA BSO v2

underlined & italicized: RE-ORDER

MID:

JsxgcQkkV0I5dxF8JE1lQg4C

pink: ADDITION

Date:

1/13/2011

blue + -->: REWORDING

violet (bold): SKIP-LOGIC

SSA BSO v2 CUSTOM QUESTION LIST

QID

Skip Logic Label

Question Text

Answer Choices (limited to 50 characters)

Skip to

Type (select from list)

Single or Multi

Required Y/N

Group Types

Labels

LNH5306

How did you learn about Business Services Online?

SSA Speaker at a Conference

Radio Button One Up Vertical

Single

Y

OPS Group

How Did You Hear

Types

Direct Mail I Received from Social Security

Column1

Booth at an accounting/payroll conference

Open-ended

Webcast

Text Field – limited to 100 characters

SSA/IRS Reporter

Text Area – no character limit

CPA/Accountant

Dropdown (Select-one)

Other Direct Contact Initiated by Social Security

Radio Button One Up Vertical

Professional Association

Radio Button Two Up Vertical

Social media (e.g., Facebook, Twitter, blog, etc.)

IRS Forms, Instructions & Publications

Other (please specify)

A

Radio Button Three Up Vertical

LNH5307

A

Other_how did you hear

Text Field – limited to 100 characters

Single

N

OPS Group

OE - How Did You Hear

LNH5308

Which services of Business Services Online did you use today? (Choose all that apply)

W-2 Online

D

Checkbox One Up Vertical

Multi

Y

Skip Logic Group

Services Used

Radio Button Scale Has Don’t Know

W-2c Online

D

Radio Button Scale No Don’t Know

View Submission Status

D

Checkbox One Up Vertical

View Employer Report Status

D

Checkbox Two Up Vertical

View Errors

D

Checkbox Three Up Vertical

View Notices

D

Select-multiple Show Two

SSN Verification

D

Select-multiple Show Three

Registration Services

D

Select-multiple Show Four

Resubmission Services

D

Consent-Based Services

D

Appointed Representative Services

D

Representative Payee Accounting Report

C

LNH5311

C

What specific improvements would you like to see in Internet Representative Payee Accounting?

Text Field – limited to 100 characters

Single

N

Skip Logic Group

Improve Internet Payee Acct

LNH5312

D

What specific improvements would you like to see in Business Services Online?

Text Field – limited to 100 characters

Single

N

Skip Logic Group

Improve Business Services

LNH5313

How would you describe your role? (Select all that apply)

Representative payee

Checkbox One Up Vertical

Multi

Y

Skip Logic Group

Primary Business

Appointed Representative

Z

Accountant/CPA

Z

Administrative Assistant

Z

Accounts Payable/HR

Z

Attorney

Z

Bookkeeper

Z

Business Manager

Z

Business Owner

Z

Church Officer

Z

Clerical Staff

Z

Corporate Officer

Z

Finance Staff

Z

Office Manager

Z

Other (please specify)

A, Z

LNH5314

A

Other_describe

Text Area – no character limit

Single

N

Skip Logic Group

OE - Describe

LNH5315

Z

Please describe the size of your business, based on your number of employees/workers, including yourself.

Micro (10 or less)

Radio Button One Up Vertical

Single

Y

Skip Logic Group

Size of Business

Small (11-50)

Medium (51-250)

Large (more than 250)

LNH5316

Rate the ease with which you located the Business Services Online website? (1 = Very Difficult; 10 = Very Easy)

1 = Very Difficult

Radio Button Scale No Don’t Know

Single

Y

Ease to Locate

2

3

4

5

6

7

8

9

10 = Very Easy

RUS0307737

Please indicate your level of agreement with the following statements about your interaction today: I am satisfied with the service I received from the Social Security Administration.

1=Strongly Disagree

Radio Button, Scale, No don't know

Single

Y

A11-Satisfied

2=Disagree

3=Neutral

4=Agree

5=Strongly Agree

RUS0307738

This interaction increased my confidence in the Social Security Administration.

1=Strongly Disagree

Radio Button, Scale, No don't know

Single

Y

A11-Trust

2=Disagree

3=Neutral

4=Agree

5=Strongly Agree

RUS0307739

My need was addressed.

1=Strongly Disagree

Radio Button, Scale, No don't know

Single

Y

A11-Quality

2=Disagree

3=Neutral

4=Agree

5=Strongly Agree

RUS0307740

It was easy to complete what I needed to do.

1=Strongly Disagree

Radio Button, Scale, No don't know

Single

Y

A11-Ease

2=Disagree

3=Neutral

4=Agree

5=Strongly Agree

RUS0307741

It took a reasonable amount of time to do what I needed to do.

1=Strongly Disagree

Radio Button, Scale, No don't know

Single

Y

A11-Speed

2=Disagree

3=Neutral

4=Agree

5=Strongly Agree