235 2019 235 Q_SSAiClaim_Web_AccountManagement_2019_8_19

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Overview

v3 Model Qsts (EN)
v3 Model Qsts (SP)
v3 CQs (EE)
Current v3 CQs (SP)

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Sheet 1: v3 Model Qsts (EN)

Model Name		SSA iClaim V4					Red & Strike-Through: Delete
Model ID							Underlined & Italicized: Re-order
Partitioned		Yes - 2 MQ					Pink: Addition
Date		8/19/2019					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Site Performance (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Recommend (1=Very Unlikely, 10=Very Likely)
1	Site Performance - Speed	Please rate the speed that pages and content loaded for you.	16	Satisfaction - Overall	What is your overall satisfaction with this application? (1=Very Dissatisfied, 10=Very Satisfied)	19	Recommend	How likely are you to recommend this application to someone else?
2	Site Performance - Completeness	Please rate the consistency of complete loading of pages and content.	17	Satisfaction - Expectations	How well does this application meet your expectations? (1=Falls Short, 10=Exceeds)			Use Other Online Services (1=Very Unlikely, 10=Very Likely)
3	Site Performance -Responsiveness	Please rate the responsiveness of the pages to your actions.	18	Satisfaction - Ideal	How does this application compare to your idea of an ideal application? (1=Not Very Close, 10=Very Close)	20	Use Other Online Services	How likely are you to use other Social Security online services?
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
4	Look and Feel - Appeal	Please rate the visual appeal of the pages that you visited.
5	Look and Feel - Spacing	Please rate the spacing between items on the pages that you visited.
6	Look and Feel - Readability	Please rate the legibility of the pages that you visited.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Ease	Please rate the ease of finding what you were looking for.
8	Navigation - Layout	Please rate the page layout on displaying content and links where you could find them.
9	Navigation - Links	Please rate the links on taking you where you needed to go.
		Site Information (1=Poor, 10=Excellent, Don't Know)
10	Site Information - Relevance	Please rate the relevance to your interests of the information that you found.
11	Site Information - Thoroughness	Please rate the thoroughness of the information that you found.
12	Site Information - Readability	Please rate the readability of the information that you found.
		Account Management (1=Poor, 10=Excellent, Don't Know)
13	Account Management - Simplicity	Please rate the simplicity of account management on this site.
14	Account Management - Efficiency	Please rate the efficiency of account management on this site.
15	Account Management - Essential Information	Please rate the presentation of essential account information.

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Sheet 2: v3 Model Qsts (SP)

Model Instance Name:
SSA iClaim v3
MID:		Q0ExM1xNQRl9JJUR0M0JlA4C
Partitioned No
FPI Included(Y/N)?
NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.
Date:		7/19/2013
SSA iClaim v3
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS	FPI
		NOTE: All questions under each element are required. Element questions are partitioned among surveys.
		REQUIRED ELEMENTS (common to all websites)
	MQ Label			MQ Label			MQ Label		Y?
		Información del sitio de Internet (1=Mala, 10=Excelente, No sé)			Satisfacción			Recomendar (1=Muy improbablemente, 10=Muy probablemente)
	Site Information - Thoroughness	Por favor califique lo exhaustivo de la información presentada en este programa de computadora.		Satisfaction - Overall	¿Cómo calificaría su satisfacción en general de este programa de computadora? (1=Totalmente insatisfecho, 10=Totalmente satisfecho)		Recommend	¿Cuáles son las posibilidades de que le recomiende a otra persona el que use este programa de computadora ?
	SiteInformation - Understandable	Por favor califique lo comprensible de la información presentada en este programa de computadora.		Satisfaction - Expectations	¿Con cuánta exactitud este programa de computadora satisfizo sus expectativas? (1=No llenó mis expectativas, 10=Totalmente satisfecho)			Uso de otros servicios del Seguro Social por Internet (1=Muy improbablemente, 10=Muy probablemente)
	SiteInformation - Answers	Por favor califique lo adecuado de las respuestas que presenta este programa de computadora.		Satisfaction - Ideal	¿Cómo se compara este programa de computadora con lo que se imaginaría que sería su programa de computadora ideal? (1=No se asemeja, 10=Se asemeja)		Use Other Online Services	¿Cuáles son las posibilidades de que use otros programas del Seguro Social de computadora por Internet ?
		Rendimiento del sitio de Internet (1=Malo, 10=Excelente, No sé)
	Site Performance - Consistency	Por favor califique la rapidez con que suben las páginas en este programa de computadora.
	Site Performance - Errors	Por favor califique la consistencia de la rapidez para moverse de una página a la otra en este programa de computadora.
		Por favor califique la capacidad para subir las páginas sin que reciba un error en este programa de computadora.
		Navegación (1=Mala, 10=Excelente, No sé)
	Navigation - Organized	Por favor califique la organización de este programa de computadora.
	Navigation - Options	Por favor califique las opciones disponibles para navegar este programa de computadora.
	Navigation - Layout	Por favor califique cómo el diseño de este programa de computadora le ayuda a encontrar lo que busca.
	Navigation - Clicks	Por favor califique el número de clics que tuvo que hacer para encontrar lo que buscaba en este programa de computadora.
		Simpleza del vocabulario (1=Malo, 10=Excelente, No sé)
	Plain Language - Clear	Por favor califique la claridad de las palabras usadas este programa de computadora.
	Plain Language - Understandable	Por favor califique su comprensión de las palabras usadas este programa de computadora.
	Plain Language - Concise	Por favor califique este programa de computadora basado en el uso de oraciones cortas y claras de este programa de computadora.

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Sheet 3: v3 CQs (EE)

Model Instance Name:			red & strike-through: DELETE
SSA iClaim v3			underlined & italicized: RE-ORDER
MID: xZAAEQw81gIo1Vo4Noc1Rw4C			pink: ADDITION
Date:	9/10/2018		blue + -->: REWORDING
			violet (bold): SKIP-LOGIC
SSA iClaim v3 CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip To	Type (select from list)	Required Y/N	Special Instructions	CQ Label
CAS0045242		Are you applying online for yourself or are you helping someone else?	Myself		Radio button, one-up vertical	Y	skip logic group	Applying for
			Helping a Spouse/Relative/Friend
			Professional Helping a Client
			Other
CAS0045243		How did you learn about applying for Retirement, Disability or Medicare online? (Select all that apply.)	Official Social Security website (www.ssa.gov)		check box one up vertical	Y	Skip Logic Group	Learn about App
			Social Media (Blog, Facebook, Twitter, etc.)
			A general web search (e.g. Google, Bing, etc.)
			An online ad (Banner/Image)
			An online video
			Radio
			Television
			A newspaper or magazine article
			A newspaper or magazine ad
			An email from Social Security
			My Social Security statement
			A Social Security employee	A
			A relative or friend
			A community group or association
			A billboard or other printed ad
			Other, please specify	B
CAS0045244	A	How did you make contact with a Social Security employee?	Called the national 800 number		check box one up vertical	Y	Skip Logic	SSA Employee Contact
			Called a local Social Security office
			Visited a local Social Security office
			At a Social Security sponsored event
			Other, please specify	AA
CAS0045245	AA	Please describe how you made contact with a Social Security employee.			Text box, no char limit	N	Skip Logic	OPS SSA Employee Contact
CAS0045246	B	Please specify how you learned about this online application.			Text box, no char limit	N	Skip Logic	OPS Learn about App
CAS0045262		Did you use any of the following to prepare to apply online? (Select all that apply.)	Reviewed my online Social Security Statement	A	check box one up vertical	Y	Skip Logic	Prepare for App
			Reviewed the Social Security statement that was mailed to me
			I used the Retirement Estimator or other tools on the Social Security website	B
			I watched the instructional video	C
			I used other information on the Social Security website to prepare	D
			I used another resource to prepare to apply online	E
			I used the Retirement/Medicare Checklist	F
			I did not use any resources to prepare to apply online				Mutually Exclusive
CAS0045263	A	How helpful did you find the online Social Security Statement?	Very helpful		Drop down select one	Y	Skip Logic	Rate Statement
			Somewhat helpful
			Not at all helpful
CAS0045264	B	How helpful did you find the estimator tools on the website?	Very helpful		Drop down select one	Y	Skip Logic	Rate RE Tools
			Somewhat helpful
			Not at all helpful
CAS0045265	C	How helpful did you find the instructional video?	Very helpful		Drop down select one	Y	Skip Logic	Rate Video
			Somewhat helpful
			Not at all helpful
CAS0045266	D	How helpful did you find the other information on the Social Security website?	Very helpful		Drop down select one	Y	Skip Logic	Rate Other Info on Website
			Somewhat helpful
			Not at all helpful
RUS0268228	F	How helpful did you find the Retirement/Medicare Checklist?	Very helpful		Drop down select one	Y	Skip Logic	Checklist helpful
			Somewhat helpful
			Not at all helpful
CAS0045267	E	Please describe what other resource(s) you used to prepare to apply online?			Text field, no char limit	N	Skip Logic	OPS Prepare for App
RUS0268209		How did you determine when to start receiving your benefits? (Select all that apply.)	Online Statement		check box one up vertical	Y		How determine
			Picked one of the dates that was listed in the application
			Retirement Estimator
			Financial Planner
			SSA Publications
CAS0045247		Did you start a new online application today or did you return to a previously saved application?	Started a new application		Drop down select one	Y	Skip Logic	App Status
			Returned to work on a saved application	R1
STE0123836	R1	Were you able to access your previously saved online application with your Reentry number?	Yes, I was able to use the Reentry number that was provided to me	R0	Drop down select one	Y	Skip Logic	Access Saved App			92-
			No, I was not able to use the Reentry number that was provided to me	R2
			No, I did not have my Reentry number	R2, R3
RUS0268229	R0	Were you aware you could find your re-entry number in mySSA "Your Benefit Applications"?	Yes		Drop down select one	Y	Skip logic group	Aware find reentry
			No
RUS0268230	R3	Do you have a mySSA account?	Yes		Drop down select one	Y	Skip logic group	Have mySSA account
			No
			Don't know
STE0123837	R2	If you were not able to access your saved application, did you create a new application?	Yes		Drop down select one	Y	Skip Logic	Create New App
			No
CAS0045252		Why did you choose to apply online? (Select all that apply.)	I prefer to use online services as much as possible		check box one up vertical	Y	Skip Logic	Why Online
			I learned about applying online while visiting Social Security's website (www.ssa.gov)
			A Social Security employee recommended that I apply online
			I can't get to my local Social Security Office	B
			A friend or relative recommended that I apply online
			I knew that if I had a question or problem applying online, I could still get help from Social Security
			I did not want to go to a local Social Security office
			I did not want to apply over the phone
			I saw the link while I was checking my online statements
			Other, please specify	A
CAS0045287	A	Please specify why you choose to apply online:			Text field, no char limit	N	Skip Logic Group	OPS Why Online
STE0123838	B	What is the reason that you cannot get to your local office?			Text field, no char limit	N	Skip Logic Group	OPS Why Local Office
RCH4676Q080		Please indicate your level of agreement with the following statements about your interaction today: I am satisfied with the service I received from the Social Security Administration.	1=Strongly Disagree		Radio Button, Scale, No don't know	Y		A11-Satisfied
			2
			3
			4
			5=Strongly Agree
RCH4676Q081		This interaction increased my confidence in the Social Security Administration.	1=Strongly Disagree		Radio Button, Scale, No don't know	Y		A11-Trust
			2
			3
			4
			5=Strongly Agree
RCH4676Q082		My need was addressed.	1=Strongly Disagree		Radio Button, Scale, No don't know	Y		A11-Quality
			2
			3
			4
			5=Strongly Agree
RCH4676Q083		It was easy to complete what I needed to do.	1=Strongly Disagree		Radio Button, Scale, No don't know			A11-Ease
			2
			3
			4
			5=Strongly Agree
RCH4676Q084		It took a reasonable amount of time to do what I needed to do.	1=Strongly Disagree		Radio Button, Scale, No don't know	Y		A11-Speed
			2
			3
			4
			5=Strongly Agree
CAS0045291		Do you have any suggestions for improving Social Security's online application.			Text field, no char limit	N		OE_Improvement

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Sheet 4: Current v3 CQs (SP)

Model Instance Name:				red & strike-through: DELETE
SSA iClaim v3 (Spanish)				underlined & italicized: RE-ORDER
MID:	Q0ExM1xNQRl9JJUR0M0JlA4C			pink: ADDITION
Date:	7/15/2011			blue + -->: REWORDING
				violet (bold): SKIP-LOGIC
SSA iClaim v3 (Spanish) CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Tex - English	Question Tex - SP	Answer Choices (limited to 50 characters)	Answer Choices - SP	Skip To	Type (select from list)	Required Y/N	Special Instructions	CQ Label
CAS0045242		Are you applying online for yourself or are you helping someone else?	¿Está usted haciendo esta solicitud en línea para usted mismo o está ayudando a otra persona con su solicitud?	Myself	Para mí		Dropdown (Select-one)	Y		Applying for
				Helping a Spouse/Relative/Friend	Ayudando a un cónyuge / familiar / amigo
				Professional Helping a Client	Profesional ayudando a un cliente
				Other	Otro
CAS0045243		How did you learn about applying for Retirement, Disability or Medicare online? (Select all that apply.)	¿Cómo se enteró de la posibilidad de solicitar en línea beneficios por jubilación, por discapacidad o de Medicare? (Seleccione todas las opciones que correspondan)	Official Social Security website (www.ssa.gov)	En el sitio web oficial del Seguro Social (www.ssa.gov)		check box one up vertical	Y	Skip Logic Group	Learn about App
				Social Media (Blog, Facebook, Twitter, etc.)	En las redes sociales (Blog, Facebook, Twitter, etc.)
				A general web search (e.g. Google, Bing, etc.)	Usando un motor de búsqueda (por ejemplo, Google, Bing, etc.)
				An online ad (Banner/Image)	En un anuncio en línea (banner / imagen)
				An online video	En un video en línea (banner / imagen)
				Radio	Por la radio
				Television	Por la televisión
				A newspaper or magazine article	En un artículo de periódico o revista
				A newspaper or magazine ad	En un anuncio de periódico o revista
				An email from Social Security	Mediante un correo electrónico del Seguro Social
				My Social Security statement	En mi estado de cuenta del Seguro Social
				A Social Security employee	A través de un empleado del Seguro Social
				A relative or friend	A través de un familiar o un amigo
				A community group or association	En un grupo o asociación comunitaria	A
				A billboard or other printed ad	En una cartelera u otro anuncio impreso
				Other, please specify	Otra opción (indique cuál)	B
CAS0045244	A	How did you make contact with a Social Security employee?	¿Cómo estableció contacto con un empleado del Seguro Social?	Called the national 800 number	Llamé al número nacional 800		check box one up vertical	Y	Skip Logic	SSA Employee Contact
				Called a local Social Security office	Llamé a la oficina del Seguro Social de mi zona
				Visited a local Social Security office	Visité la oficina del Seguro Social de mi zona
				At a Social Security sponsored event	En un evento patrocinado por el Seguro Social
				Other, please specify	Otra opción (indique cuál)	AA
CAS0045245	AA	Please describe how you made contact with a Social Security employee.	Describa cómo estableció contacto con un empleado del Seguro Social.				Text box, no char limit	N	Skip Logic	OPS SSA Employee Contact
CAS0045246	B	Please specify how you learned about this online application.	Especifique cómo se enteró de la existencia de esta solicitud en línea.				Text box, no char limit	N	Skip Logic	OPS Learn about App
CAS0045262		Did you use any of the following to prepare to apply online? (Select all that apply.)	¿Usó alguno de los siguientes recursos para prepararse para su solicitud en línea? (Seleccione todas las opciones que correspondan)	Reviewed my online Social Security Statement	Revisé mi estado de cuenta en línea del Seguro Social	A	check box one up vertical	Y	Skip Logic	Prepare for App
				Reviewed the Social Security statement that was mailed to me	Revisé el estado de cuenta que me envió el Seguro Social
				I used the Retirement Estimator or other tools on the Social Security website	Usé el Calculador de beneficios de jubilación u otras herramientas en el sitio web del Seguro Social	B
				I watched the instructional video	Vi el video instructivo	C
				I used other information on the Social Security website to prepare	Usé otra información en el sitio web del Seguro Social para prepararme	D
				I used another resource to prepare to apply online	Usé otro recurso para preparar mi solicitud en línea	E
				I used the Retirement/Medicare Checklist	Utilicé la lista de Jubilación/Medicare	F
				I did not use any resources to prepare to apply online	No usé ningún recurso para preparar la solicitud en línea
CAS0045263	A	How helpful did you find the online Social Security Statement?	¿Qué tan útil le pareció el estado de cuenta en línea del Seguro Social?	Very helpful	Muy útil		Drop down select one	Y	Skip Logic	Rate Statement
				Somewhat helpful	Algo útil
				Not at all helpful	Para nada útil
CAS0045264	B	How helpful did you find the estimator tools on the website?	¿Qué tan útil le pareció la herramienta “Calculadoras” en el sitio web?	Very helpful	Muy útil		Drop down select one	Y	Skip Logic	Rate RE Tools
				Somewhat helpful	Algo útil
				Not at all helpful	Para nada útil
CAS0045265	C	How helpful did you find the instructional video?	¿Qué tan útil le pareció el video instructivo?	Very helpful	Muy útil		Drop down select one	Y	Skip Logic	Rate Video
				Somewhat helpful	Algo útil
				Not at all helpful	Para nada útil
CAS0045266	D	How helpful did you find the other information on the Social Security website?	¿Qué tan útil le pareció la otra información en el sitio web del Seguro Social?	Very helpful	Muy útil		Drop down select one	Y	Skip Logic	Rate Other Info on Website
				Somewhat helpful	Algo útil
				Not at all helpful	Para nada útil
RUS0268228	F	How helpful did you find the Retirement/Medicare Checklist?	¿Qué tan útil le pareció la lista de Jubilación/Medicare?	Very helpful	Muy útil		Drop down select one	Y	Skip Logic	Checklist helpful
				Somewhat helpful	Algo útil
				Not at all helpful	Para nada útil
CAS0045267	E	Please describe what other resource(s) you used to prepare to apply online?	Describa que otro(s) recurso(s) usó para prepararse para su solicitud en línea.				Text field, no char limit	N	Skip Logic	OPS Prepare for App
RUS0268209		How did you determine when to start receiving your benefits? (Select all that apply.)	¿Cómo determinó cuándo comenzar a recibir sus beneficios? (Seleccione todas las opciones que correspondan)	Online Statement	Estado de cuenta en línea		check box one up vertical	Y		How determine
				Picked one of the dates that was listed in the application	Elegí una de las fechas que aparecían en la solicitud
				Retirement Estimator	Calculador de beneficios por jubilación
				Financial Planner	Asesor financiero
				SSA Publications	Publicaciones de SSA
CAS0045247		Did you start a new online application today or did you return to a previously saved application?	¿Comenzó a preparar una solicitud en línea hoy o regresó a una solicitud que había guardado anteriormente?	Started a new application	Comencé una nueva solicitud		Drop down select one	Y	Skip logic group	App Status
				Returned to work on a saved application	Regresé a una solicitud guardada	R1
STE0123836	R1	Were you able to access your previously saved online application with your Reentry number?	¿Logró acceder a la solicitud que había guardado previamente usando su número de re-ingreso?	Yes, I was able to use the Reentry number that was provided to me	Sí, pude usar el número de re-ingreso que me facilitaron	R0	Drop down select one	Y	Skip Logic	Access Saved App
				No, I was not able to use the Reentry number that was provided to me	No, no pude usar el número de re-ingreso que me facilitaron	R2
				No, I did not have my Reentry number	No, no tenía mi número de re-ingreso	R2, R3
RUS0268229	R0	Were you aware you could find your re-entry number in mySSA "Your Benefit Applications"?	¿Sabía que puede encontrar su número de re-ingreso en la sección “Solicitudes a sus beneficios” en su cuenta de “my Social Security”?	Yes	Sí		Drop down select one	Y	Skip logic group	Aware find reentry
				No	No
RUS0268230	R3	Do you have a mySSA account?	¿Tiene una cuenta de “my Social Security”?	Yes	Sí		Drop down select one	Y	Skip logic group	Have mySSA account
				No	No
				Don't know	No sé
STE0123837	R2	If you were not able to access your saved application, did you create a new application?	Si no pudo acceder a la solicitud guardada, ¿creó una nueva solicitud?	Yes	Sí		Drop down select one	Y	Skip Logic	Create New App
				No	No
CAS0045252		Why did you choose to apply online? (Select all that apply.)	¿Por qué eligió completar su solicitud en línea? (Seleccione todas las opciones que correspondan)	I prefer to use online services as much as possible	Prefiero usar servicios en línea tanto como sea posible		check box one up vertical	Y	Skip Logic	Why Online
				I learned about applying online while visiting Social Security's website (www.ssa.gov)	Me enteré de la posibilidad de presentar solicitudes en línea mientras visitaba el sitio web del Seguro Social (www.ssa.gov)
				A Social Security employee recommended that I apply online	Un empleado del Seguro Social me recomendó completar la solicitud en línea
				I can't get to my local Social Security Office	No puedo ir a la oficina del Seguro Social de mi zona	B
				A friend or relative recommended that I apply online	Un amigo o familiar me recomendó completar la solicitud en línea
				I knew that if I had a question or problem applying online, I could still get help from Social Security	Sabía que en caso de preguntas o problemas al completar la solicitud en línea, podría recibir ayuda del Seguro Social
				I did not want to go to a local Social Security office	No quería ir a la oficina del Seguro Social de mi zona
				I did not want to apply over the phone	No quería completar la solicitud por teléfono
				I saw the link while I was checking my online statements	Vi el enlace mientras comprobaba el estado de mi cuenta en línea
				Other, please specify	Otra opción (indique cuál)	A
CAS0045287	A	Please specify why you choose to apply online:	Especifique por qué eligió completar su solicitud en línea.				Text field, no char limit	N	Skip Logic	OPS Why Online
STE0123838	B	What is the reason that you cannot get to your local office?	¿Por qué motivo no puede ir a la oficina de su zona?				Text field, no char limit	N	Skip Logic	OPS Why Local Office
RCH4676Q080		Please indicate your level of agreement with the following statements about your interaction today: I am satisfied with the service I received from the Social Security Administration.	Indíquenos su nivel de acuerdo con las siguientes afirmaciones acerca de su interacción en el día de hoy: Estoy satisfecho/a con el servicio que recibí de la Administración del Seguro Social.	1=Strongly Disagree	1=Totalmente en desacuerdo		Radio Button, Scale, No don't know	Y		A11-Satisfied
				2	2
				3	3
				4	4
				Strongly Agree=5	Totalmente de acuerdo=5
RCH4676Q081		This interaction increased my confidence in the Social Security Administration.	Esta interacción aumentó mi confianza en la Administración del Seguro Social.	1=Strongly Disagree	1=Totalmente en desacuerdo		Radio Button, Scale, No don't know	Y		A11-Trust
				2	2
				3	3
				4	4
				Strongly Agree=5	Totalmente de acuerdo=5
RCH4676Q082		My need was addressed.	Mis necesidades fueron atendidas.	1=Strongly Disagree	1=Totalmente en desacuerdo		Radio Button, Scale, No don't know	Y		A11-Quality
				2	2
				3	3
				4	4
				Strongly Agree=5	Totalmente de acuerdo=5
RCH4676Q083		It was easy to complete what I needed to do.	Me resultó fácil completar lo que tenía que hacer.	1=Strongly Disagree	1=Totalmente en desacuerdo		Radio Button, Scale, No don't know			A11-Ease
				2	2
				3	3
				4	4
				Strongly Agree=5	Totalmente de acuerdo=5
RCH4676Q084		It took a reasonable amount of time to do what I needed to do.	Me llevó un tiempo razonable completar lo que tenía que hacer.	1=Strongly Disagree	1=Totalmente en desacuerdo		Radio Button, Scale, No don't know	Y		A11-Speed
				2	2
				3	3
				4	4
				Strongly Agree=5	Totalmente de acuerdo=5
CAS0045291		Do you have any suggestions for improving Social Security's online application.	¿Tiene alguna sugerencia para mejorar la aplicación en línea del Seguro Social?				Text field, no char limit	N		OE_Improvement