235 2019 235 Q_SSARetirementEstimator_Web_AccountManagement_

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Overview

v4 Model Qsts (EE)
v4 Model Qsts (SP)
v4 Custom Qsts EE
v4 Custom Qsts SP

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Sheet 1: v4 Model Qsts (EE)

Model Name		SSA Retirement Estimator					Red & Strike-Through: Delete
Model ID							Underlined & Italicized: Re-order
Partitioned		Yes - 2 MQ					Pink: Addition
Date		8/19/2019					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Site Performance (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Recommend (1=Very Unlikely, 10=Very Likely)
1	Site Performance - Speed	Please rate the speed that pages and content loaded for you.	16	Satisfaction - Overall	What is your overall satisfaction with this application? (1=Very Dissatisfied, 10=Very Satisfied)	19	Recommend	How likely are you to recommend this application to someone else?
2	Site Performance - Completeness	Please rate the consistency of complete loading of pages and content.	17	Satisfaction - Expectations	How well does this application meet your expectations? (1=Falls Short, 10=Exceeds)			Use Other Online Services (1=Very Unlikely, 10=Very Likely)
3	Site Performance -Responsiveness	Please rate the responsiveness of the pages to your actions.	18	Satisfaction - Ideal	How does this application compare to your idea of an ideal application? (1=Not Very Close, 10=Very Close)	20	Use Other Online Services	How likely are you to use other Social Security online services?
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
4	Look and Feel - Appeal	Please rate the visual appeal of the pages that you visited.
5	Look and Feel - Spacing	Please rate the spacing between items on the pages that you visited.
6	Look and Feel - Readability	Please rate the legibility of the pages that you visited.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Ease	Please rate the ease of finding what you were looking for.
8	Navigation - Layout	Please rate the page layout on displaying content and links where you could find them.
9	Navigation - Links	Please rate the links on taking you where you needed to go.
		Site Information (1=Poor, 10=Excellent, Don't Know)
10	Site Information - Relevance	Please rate the relevance to your interests of the information that you found.
11	Site Information - Thoroughness	Please rate the thoroughness of the information that you found.
12	Site Information - Readability	Please rate the readability of the information that you found.
		Account Management (1=Poor, 10=Excellent, Don't Know)
13	Account Management - Simplicity	Please rate the simplicity of account management on this site.
14	Account Management - Efficiency	Please rate the efficiency of account management on this site.
15	Account Management - Essential Information	Please rate the presentation of essential account information.

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Sheet 2: v4 Model Qsts (SP)

Model Instance Name:
SSA Retirement Estimator v4
MID:		p00IdwE4ssR1MA9UUtZ5Ng4C
Partitioned (Y/N)?		N			Element rotation scheme has been added
FPI Included(Y/N)?
Date:		7/19/2013
SSA Retirement Estimator v4
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS	FPI
	MQ Label			MQ Label			MQ Label		Y?
		Apariencia y función (1=Mala, 10=Excelente, No sé)			Satisfacción		Apply in Office	Visitar la oficina local para solicitar los beneficios (1=Muy improbablemente, 10=Muy probablemente)
	Look and Feel - Appeal	Por favor califique la apariencia del Calculador de beneficios de jubilación por Internet.		Satisfaction - Overall	¿Cómo calificaría su satisfacción en general del Calculador de beneficios de jubilación por Internet? (1=Totalmente insatisfecho, 10=Totalmente satisfecho)			¿Cuáles son las posibilidades de que visite la oficina personalmente la oficina local del Seguro Social para solicitar los beneficios?
	Look and Feel - Balance	Por favor califique el equilibrio entre gráficas y texto del Calculador de beneficios de jubilación por Internet.		Satisfaction - Expectations	¿Con cuánta exactitud el Calculador de beneficios de jubilación por Internet satisfizo sus expectativas? (1=No llenó mis expectativas, 10=Totalmente satisfecho)		Apply Online	Solicitar los beneficios de Seguro Social por Internet (1=Muy improbablemente, 10=Muy probablemente)
	Look and Feel - Readability	Por favor califique la fluidez del texto del Calculador de beneficios de jubilación por Internet.		Satisfaction - Ideal	¿Cómo se compara el Calculador de beneficios de jubilación por Internet con lo que se imaginaría que sería su programa de computadora ideal? (1=No se asemeja, 10=Se asemeja)			¿Cuáles son las posibilidades de que solicite los beneficios de Seguro Social usando la Internet?
		Rendimiento del sitio de Internet (1=Mala, 10=Excelente, No sé)					Recommend	Recomendar (1=Muy improbablemente, 10=Muy probablemente)
	Site Performance - Loading	Por favor califique la rapidez con que suben las páginas el Calculador de beneficios de jubilación por Internet.						¿Cuáles son las posibilidades de que le recomiende el Calculador de beneficios de jubilación por Internet a otra persona?
	Site Performance - Consistency	Por favor califique la consistencia de la rapidez para moverse de una página a la otra del Calculador de beneficios de jubilación por Internet.					Return	Regresar (si procede) (1=Muy improbablemente, 10=Muy probablemente)
	Site Performance - Errors	Por favor califique la capacidad para subir las páginas sin que reciba un error del Calculador de beneficios de jubilación por Internet.						¿Cuáles son las posibilidades de que regrese a usar el Calculador de beneficios de jubilación por Internet?
		Simpleza del vocabulario (1=Malo, 10=Excelente, No sé)					Use Other Online Services	Usar por Internet otros programas de computadora del Seguro Social (1=Muy improbablemente, 10=Muy probablemente)
	Plain Language - Clear	Por favor califique la claridad de las palabras usadas en el Calculador de beneficios de jubilación por Internet.						¿Cuáles son las posibilidades de que use otros programas de computadora en este sitio de Internet del Seguro Social?
	Plain Language - Understandable	Por favor califique su comprensión de las palabras usadas en el Calculador de beneficios de jubilación por Internet.
	Plain Language - Concise	Por favor califique el Calculador de beneficios de jubilación por Internet basado en el uso de oraciones cortas y claras.

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Sheet 3: v4 Custom Qsts EE

Social Security Administration			red & strike-through: DELETE
SSA Retirement Estimator v4			underlined & italicized: RE-ORDER
MID: dwYM9t9olVlhBdRVhFxhIw4C			pink: ADDITION
Date:	10/6/2010		blue + -->: REWORDING
SSA Retirement Estimator v4 CUSTOM QUESTION LIST
QID	Skip From	Question Text	Answer Choices	Skip to	Type (select from list)	Required Y/N	Special Instructions	CQ Label
BJL2254		How did you first learn about the Retirement Estimator?	Social media (e.g., Blog, Facebook, Twitter, etc.)		Radio button, one-up vertical	Y	Skip Logic Group	Learned about RE
			Online search engine or other website (e.g., Google)
			Linked from another website	C2
			An online ad (Banner/Image)
			A newspaper or magazine article
			A newspaper or magazine ad
			An email from Social Security
			My Social Security Statement
			Social Security employee
			Relative or friend
			Social Security event
			My employer or Human Resources department
			My financial advisor
			Word of mouth
			Other, please specify	C
BJL2255	C	Please specify how you first learned about the Retirement Estimator.			Text field, <100 char	N	Skip Logic Group	Other learned about
STE0050206	C2	Please specify the website that led you to the Retirement Estimator			Text field, <100 char	N	Skip Logic Group	OE_Website
STE0050207		How often do you use the Retirement Estimator?	This was the first time		Radio button, one-up vertical	Y		Frequency
			Every few months or less often
			Monthly
			I use the Retirement Estimator more than once a month
JAC0123788		When do you expect to file for retirement benefits?	Within 6 months		Radio button, one-up vertical	Y		Expect to File
			Within 12 months
			Within 1 to 3 years
			More than 3 but less than 6 years
			Don't know at this time
BJL2264		How do you plan to file for retirement benefits?	Online		Radio button, one-up vertical	Y		How to File
			Online with telephone or in-person assistance
			By telephone interview
			At my local Social Security office
			Don't know at this time
STE0057596		Do you believe the retirement estimate(s) provided to you was/were based on your entire Social Security earnings record?	Yes		Radio button, one-up vertical	Y	Skip Logic Group	RE Based on Earnings
			No	G
STE0057597	G	Please explain why you think that the retirement estimate(s) was/were not based on your entire Social Security earnings record?			Text area, no char limit	N	Skip Logic Group	OE_Not based on earnings
RCH4677Q059		Please indicate your level of agreement with the following statements about your interaction today: I am satisfied with the service I received from the Social Security Administration.	1=Strongly Disagree		Radio Button, Scale, No don't know	Y		A11-Satisfied
			2
			3
			4
			Strongly Agree=5
RCH4677Q060		This interaction increased my confidence in the Social Security Administration.	1=Strongly Disagree		Radio Button, Scale, No don't know	Y		A11-Trust
			2
			3
			4
			Strongly Agree=5
RCH4677Q061		My need was addressed.	1=Strongly Disagree		Radio Button, Scale, No don't know	Y		A11-Quality
			2
			3
			4
			Strongly Agree=5
RCH4677Q062		It was easy to complete what I needed to do.	1=Strongly Disagree		Radio Button, Scale, No don't know	Y		A11-Ease
			2
			3
			4
			Strongly Agree=5
RCH4677Q063		It took a reasonable amount of time to do what I needed to do.	1=Strongly Disagree		Radio Button, Scale, No don't know	Y		A11-Speed
			2
			3
			4
			Strongly Agree=5
STE0061399		Have you registered for a my Social Security account?	Yes		Radio button, one-up vertical	Y	Skip Logic	Have mySSA Account
			No	A
STE0061400	A	What is the main reason you have not registered for a my Social Security account?	I plan to register for a my Social Security account today.		Radio button, one-up vertical	Y	Skip Logic	Why Not Have mySSA Account
			I plan to register for a my Social Security account in the near future.
			I tried to register for a my Social Security account, but was unsuccessful.
			I am not sure why I need a my Social Security account.
			I do not want a my Social Security account.
			Other, please specify	AA
STE0061424	AA	Please tell us why you have not registered for a my Social Security account.			Text field, no char limit	N	Skip Logic	OPS_Why Not Have mySSA Account
JAC0123895		What is your age?	40 and under		Drop down, select one	N		Age
			41 to 50
			51 to 61
			62 to 64
			65 to 67
			68 to 70
			Prefer not to answer
BJL2280		Do you have any suggestions for improving the online Retirement Estimator application?			Text area, no char limit	N		Improvement

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Sheet 4: v4 Custom Qsts SP

Social Security Administration					red & strike-through: DELETE
SSA Retirement Estimator v4					underlined & italicized: RE-ORDER
MID: p00IdwE4ssR1MA9UUtZ5Ng4C					pink: ADDITION
Date:	10/6/2010				blue + -->: REWORDING
SSA Retirement Estimator v4 CUSTOM QUESTION LIST
QID	Skip Logic Label		Question Text		Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Required Y/N	Special Instructions	CQ Label
BJL2254		How did you first learn about the Retirement Estimator?	¿Cómo se enteró del Calculador de beneficios por jubilación?		Redes sociales (por ejemplo, blog, Facebook, Twitter, etc.)		Radio button, one-up vertical	Y	Skip Logic Group	Learned about RE
					Motor de búsqueda en línea u otros sitios web (por ejemplo, Google)
					Un enlace de otra página de Internet.	C2
					Anuncio por Internet (banner / imagen)
					Artículo de periódico o revista
					Anuncio de periódico o revista
					Correo electrónico del Seguro Social
					Mi estado de cuenta del Seguro Social
					Un empleado del Seguro Social
					Un familiar o un amigo
					Un evento del Seguro Social
					Fue sugerido por mi empleador o por el Departamento de Recursos Humanos
					Fue sugerido por mi asesor financiero
					Alguien me lo comentó
					Otro, especificar	C
BJL2255	C	Please specify how you first learned about the Retirement Estimator.	Por favor, especifique cómo se enteró del Calculador de beneficios jubilación.				Text field, <100 char	N	Skip Logic Group	Other learned about
STE0050206	C2	Please specify the website that led you to the Retirement Estimator	Por favor, especifique el sitio web que llevó a la Calculador de beneficios por jubilación.				Text field, <100 char	N	Skip Logic Group	OE Website
STE0050207		How often do you use the Retirement Estimator?	¿Con qué frecuencia se utiliza el Estimador de la jubilción?		Esta fue la primera vez		Radio button, one-up vertical	Y		Frequency
					Cada pocos meses o con menor frecuencia
					Mensual
					Uso el Calculador de beneficios de jubilación más de una vez por mes
JAC0123788		When do you expect to file for retirement benefits?	¿Cuándo espera solicitar beneficios por jubilación?		En un plazo de 6 meses		Radio button, one-up vertical	Y		Espera solicitar
					En un plazo de 12 meses
					En un plazo de entre 1 y 3 años
					En más de 3 pero menos de 6 años
					En este momento, no lo sé
BJL2264		How do you plan to file for retirement benefits?	¿Cómo piensa solicitar sus beneficios por jubilación?		En línea		Radio button, one-up vertical	Y		How to File
					En línea con ayuda telefónica o en persona
					Por entrevista telefónica
					En la oficina del Seguro Social de mi zona
					En este momento, no lo sé
STE0057596		Do you believe the retirement estimate(s) provided to you was/were based on your entire Social Security earnings record?	¿Cree usted que la estimación de la jubilación previsto para que el se basó en todo su registro de ganancias del Seguro Social?		Sí		Radio button, one-up vertical	Y	Skip Logic Group	RE Based on Earnings
					No	G
STE0057597	G	Please explain why you think that the retirement estimate(s) was/were not based on your entire Social Security earnings record?	Por favor, explique por qué piensa que la estimación de la jubilación no se basó en todo su registro de ganancias del Seguro Social?				Text area, no char limit	N	Skip Logic Group	OE_Not based on earnings
RCH4677Q059		Please indicate your level of agreement with the following statements about your interaction today: I am satisfied with the service I received from the Social Security Administration.	Indíquenos su nivel de acuerdo con las siguientes afirmaciones acerca de su interacción en el día de hoy: Estoy satisfecho/a con el servicio que recibí de la Administración del Seguro Social.	1=Strongly Disagree	1=Totalmente en desacuerdo		Radio Button, Scale, No don't know	Y		A11-Satisfied
				2	2
				3	3
				4	4
				Strongly Agree=5	Totalmente de acuerdo=5
RCH4677Q060		This interaction increased my confidence in the Social Security Administration.	Esta interacción aumentó mi confianza en la Administración del Seguro Social.	1=Strongly Disagree	1=Totalmente en desacuerdo		Radio Button, Scale, No don't know	Y		A11-Trust
				2	2
				3	3
				4	4
				Strongly Agree=5	Totalmente de acuerdo=5
RCH4677Q061		My need was addressed.	Mis necesidades fueron atendidas.	1=Strongly Disagree	1=Totalmente en desacuerdo		Radio Button, Scale, No don't know	Y		A11-Quality
				2	2
				3	3
				4	4
				Strongly Agree=5	Totalmente de acuerdo=5
RCH4677Q062		It was easy to complete what I needed to do.	Me resultó fácil completar lo que tenía que hacer.	1=Strongly Disagree	1=Totalmente en desacuerdo		Radio Button, Scale, No don't know	Y		A11-Ease
				2	2
				3	3
				4	4
				Strongly Agree=5	Totalmente de acuerdo=5
RCH4677Q063		It took a reasonable amount of time to do what I needed to do.	Me llevó un tiempo razonable completar lo que tenía que hacer.	1=Strongly Disagree	1=Totalmente en desacuerdo		Radio Button, Scale, No don't know	Y		A11-Speed
				2	2
				3	3
				4	4
				Strongly Agree=5	Totalmente de acuerdo=5
STE0061399		Have you registered for a my Social Security account?	¿Ha abierto una cuenta del Seguro Social?	Yes	Sí		Radio button, one-up vertical	Y	Skip Logic	Have mySSA Account
				No	No	A
STE0061400	A	What is the main reason you have not registered for a my Social Security account?	¿Cuál es el motivo principal por el que no ha abierto una cuenta del Seguro Social?	I plan to register for a my Social Security account today.	Planeo abrir hoy una cuenta del Seguro Social		Radio button, one-up vertical	Y	Skip Logic	Why Not Have mySSA Account
				I plan to register for a my Social Security account in the near future.	Planeo abrir una cuenta del Seguro Social en un futuro próximo
				I tried to register for a my Social Security account, but was unsuccessful.	Intenté registrarme para abrir una cuenta del Seguro Social hoy, pero no lo conseguí
				I am not sure why I need a my Social Security account.	No estoy seguro de por qué necesito una cuenta del Seguro Social
				I do not want a my Social Security account.	No quiero una cuenta del Seguro Social
				Other, please specify	Otra opción (indique cuál)	AA
STE0061424	AA	Please tell us why you have not registered for a my Social Security account.	Díganos cuál es el motivo principal por el que no ha abierto una cuenta del Seguro Social.				Text field, no char limit	N	Skip Logic	OPS_Why Not Have mySSA Account
JAC0123895		What is your age?	¿Cuál es su edad?	40 and under	40 años y menos		Drop down, select one	N		Edad
				41 to 50	41 a 50
				51 to 61	51 a 61
				62 to 64	62 a 64
				65 to 67	65 a 67
				68 to 70	68 a 70
				Prefer not to answer	Prefiero no responder
BJL2280		Do you have any suggestions for improving the online Retirement Estimator application?	¿Tiene alguna sugerencia para mejorar el Calculador de beneficios de jubilación en línea?				Text area, no char limit	N		Improvement