| Survey: |
SSA iClaim |
|
| IA#: |
30688 Amend 4 |
|
| Date: |
8/19/2019 |
|
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|
|
| SURVEY TYPE: |
Relationship (tab 4) |
|
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|
| Survey Q# |
Type# |
Type Topic |
| 1 |
Standard |
Site Performance -Speed |
| 2 |
Standard |
Site Performance - Complete |
| 3 |
Standard |
Site Performance - Responsiveness |
| 4 |
Standard |
Look and Feel - Appeal |
| 5 |
Standard |
Look and Feel - Spacing |
| 6 |
Standard |
Look and Feel - Legibility |
| 7 |
Standard |
Navigation - Ease of finding |
| 8 |
Standard |
Navigation - Page layout |
| 9 |
Standard |
Navigation - Links |
| 10 |
Standard |
Site Information - Relevance |
| 11 |
Standard |
Site Information - Thoroughness |
| 12 |
Standard |
Site Information - Readability |
| 13 |
Standard |
Account Management - Simplicity |
| 14 |
Standard |
Account Management - Efficiency |
| 15 |
Standard |
Account Management - Essential Info |
| 16 |
Standard |
Sat - Overall |
| 17 |
Standard |
Sat - Expectations |
| 18 |
Standard |
Sat - Ideal |
| 19 |
Standard |
Recommend |
| 20 |
Standard |
Use other services |
| 21 |
Custom |
Type of Benefits |
| 22 |
Custom |
OE_Contact SSA Employee |
| 23 |
Custom |
OE_Difficult to Find |
| 24 |
Custom |
OE_Role |
| 25 |
Custom |
Applying for |
| 26 |
Custom |
Log in |
| 27 |
Custom |
Why not log in |
| 28 |
Custom |
OE_Why not log in |
| 29 |
Custom |
How Connected with SSA |
| 30 |
Custom |
From Where Connected with SSA |
| 31 |
Custom |
Use SSA Icon |
| 32 |
Custom |
OE_How Linked to SSA (library) |
| 33 |
Custom |
OE_Location of Kiosk |
| 34 |
Custom |
OPS_How Connected with SSA |
| 35 |
Custom |
OE_How Linked to SSA (library) |
| 36 |
Custom |
Learn about App |
| 37 |
Custom |
SSA Emplyee Contact |
| 38 |
Custom |
OPS SSA Employe Contact |
| 39 |
Custom |
OPS Learn about App |
| 40 |
Custom |
Prepare for App |
| 41 |
Custom |
Rate Statement |
| 42 |
Custom |
Rate RE Tools |
| 43 |
Custom |
Rate Video |
| 44 |
Custom |
Rate Other Info on Website |
| 45 |
Custom |
Checklist helpful |
| 46 |
Custom |
OPS Prepare for App |
| 47 |
Custom |
How determine |
| 48 |
Custom |
App Status |
| 49 |
Custom |
Access Saved App |
| 50 |
Custom |
Aware find reentry |
| 51 |
Custom |
Have mySSA account |
| 52 |
Custom |
Create New App |
| 53 |
Custom |
Complete App |
| 54 |
Custom |
Other Benefit Info |
| 55 |
Custom |
Benefit info clear |
| 56 |
Custom |
How improve benefit info |
| 57 |
Custom |
Not Complete App |
| 58 |
Custom |
OPS Why Not Complete today |
| 59 |
Custom |
Time Spent |
| 60 |
Custom |
Arrive at App |
| 61 |
Custom |
OPS Arrive at app |
| 62 |
Custom |
Find App |
| 63 |
Custom |
Why hard to find |
| 64 |
Custom |
OPS Hard to Find |
| 65 |
Custom |
Why Online |
| 66 |
Custom |
OPS Why Online |
| 67 |
Custom |
OPS Why Local Office |
| 68 |
Custom |
Do Next Y/N |
| 69 |
Custom |
Marital Status |
| 70 |
Custom |
Age |
| 71 |
Custom |
OE_Improvement |