| Survey: |
SSA BSO |
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| IA#: |
30688 Amend 4 |
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| Date: |
8/19/2019 |
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| SURVEY TYPE: |
Relationship (tab 4) |
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| Survey Q# |
Type# |
Type Topic |
| 1 |
Standard |
Site Performance -Speed |
| 2 |
Standard |
Site Performance - Complete |
| 3 |
Standard |
Site Performance - Responsiveness |
| 4 |
Standard |
Look and Feel - Appeal |
| 5 |
Standard |
Look and Feel - Spacing |
| 6 |
Standard |
Look and Feel - Legibility |
| 7 |
Standard |
Navigation - Ease of finding |
| 8 |
Standard |
Navigation - Page layout |
| 9 |
Standard |
Navigation - Links |
| 10 |
Standard |
Site Information - Relevance |
| 11 |
Standard |
Site Information - Thoroughness |
| 12 |
Standard |
Site Information - Readability |
| 13 |
Standard |
Account Management - Simplicity |
| 14 |
Standard |
Account Management - Efficiency |
| 15 |
Standard |
Account Management - Essential Info |
| 16 |
Standard |
Sat - Overall |
| 17 |
Standard |
Sat - Expectations |
| 18 |
Standard |
Sat - Ideal |
| 19 |
Standard |
Recommend |
| 20 |
Standard |
Use other services |
| 21 |
Custom |
How Did You Hear |
| 22 |
Custom |
OE - How Did You Hear |
| 23 |
Custom |
Services Used |
| 24 |
Custom |
Payee Acct Form |
| 25 |
Custom |
Return to Payee Acct |
| 26 |
Custom |
Improve Internet Rep Payee Acct |
| 27 |
Custom |
Improve Business Services |
| 28 |
Custom |
Primary Business |
| 29 |
Custom |
OE - Describe |
| 30 |
Custom |
Size of Business |
| 31 |
Custom |
Ease to Locate |
| 32 |
Custom |
Satisfied with service |
| 33 |
Custom |
Increased confidence |
| 34 |
Custom |
Need addressed |
| 35 |
Custom |
Easy to complete |
| 36 |
Custom |
Reasonable time |